Accounts Receivable and Allowances for Doubtful Accounts, Returns and Discounts

12 Months Ended

Nov. 30, 2013

Accounts Receivable And Allowances For Doubtful Accounts, Returns And Discounts [Abstract]

Accounts Receivable And Allowances For Doubtful Accounts, Returns And Discounts

Accounts Receivable and Allowances for Doubtful Accounts, Returns and Discounts

Accounts receivable, net, by category is as follows (in thousands):

	November 30,
	2013			2012
Accounts receivable	$	214,804		$	220,286
Unbilled fees for professional services	21,535			19,420
	236,339			239,706
Less: Allowances for doubtful accounts, returns and discounts	(5,145		)	(5,606		)
Net accounts receivable	$	231,194		$	234,100

Trade accounts receivable are recorded at invoiced or to be invoiced amounts and do not bear interest. We perform ongoing credit evaluations of our customers’ financial condition and, generally, require no collateral from our customers. Allowances for doubtful accounts, returns and discounts were established based on various factors including credit profiles of our customers, contractual terms and conditions, historical payments, returns and discounts experience and current economic trends. We review our allowances monthly by assessing individual accounts receivable over a specific aging and amount, and all other balances on a pooled basis based on historical collection experience. Accounts receivable are written off on a case-by-case basis, net of any amounts that may be collected. On occasion, we enter into arrangements with customers where payment terms are considered to be extended. In these instances, we do not consider the fees related to the arrangement to be fixed or determinable until they become due and payable and are therefore recorded as accounts receivable and deferred revenue.

Unbilled receivables of $21.5 million and $19.4 million mainly consist of professional services performed during the last quarter of fiscal years 2013 and 2012, respectively, for which billings have not been issued.

The following is a summary of activities in allowances for doubtful accounts, returns and discounts for the fiscal years indicated (in thousands):

Year Ended November 30,	Allowances Beginning Balance		Charged Against Revenue		Charged to Expenses		Write-offs, Adjustments, Net of Recovery			Allowances Ending Balance
2013	$	5,606	$	674	$	412	$	(1,547	)	$	5,145
2012	5,868		1,343		559		(2,164		)	5,606
2011	5,729		650		100		(611		)	5,868