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Compensation Plans [Tables]
9 Months Ended
Aug. 31, 2011
Compensation Plans [Abstract]  
Activity of restricted stock
                 
    Nine Months Ended     Weighted
Average Grant
 
    August 31, 2011     Date Fair Value  
    (Shares in 000s)          
Restricted stock
               
Balance, beginning of period
    4,918     $ 22.82  
Grants (1)
    2,798     $ 22.96  
Forfeited
    (55 )   $ 23.29  
Fulfillment of service requirement (1)
    (1,307 )   $ 22.41  
 
             
Balance, end of period (2)
    6,354     $ 22.96  
 
             
 
(1)   Includes approximately 444,000 shares of restricted stock granted with no future service requirements during the nine months ended August 31, 2011. These shares are shown as granted and vested during the period. The weighted average grant date fair value of these shares was approximately $23.53.
 
(2)   Represents restricted stock with a future service requirement.
Activity of restricted stock units
                                 
                    Weighted  
    Nine Months Ended     Average Grant  
    August 31, 2011     Date Fair Value  
    (Shares in 000s)              
    Future     No Future     Future     No Future  
    Service     Service     Service     Service  
    Required     Required     Required     Required  
Restricted stock units
                               
Balance, beginning of period
    3,998       24,730     $ 24.04     $ 14.74  
Grants
    1,356       303 (1)   $ 21.13     $ 21.78  
Distribution of underlying shares
          (4,953 )   $     $ 16.28  
Forfeited
    (16 )     (279 )   $ 16.54     $ 19.23  
Fulfillment of service requirement
    (301 )     301     $ 20.06     $ 20.06  
 
                           
Balance, end of period
    5,037       20,102     $ 23.53     $ 14.47  
 
                           
 
(1)   Includes approximately 280,000 dividend equivalents declared on restricted stock units during the nine months ended August 31, 2011. The weighted average grant date fair value of these dividend equivalents was approximately $21.60.
Summary of stock option activity
                 
    Nine Months Ended  
(Shares in 000s)   August 31, 2011  
            Weighted  
            Average  
    Options     Exercise Price  
Outstanding at beginning of period
    26     $ 9.89  
Exercised
    (12 )   $ 8.03  
 
             
Outstanding at end of period
    14     $ 11.44  
 
             
Options exercisable at end of period
    14     $ 11.44  
Additional information related to stock options outstanding
                 
    Outstanding,        
    Net of Expected     Options  
August 31, 2011   Forfeitures     Exercisable  
Number of options
    14       14  
Weighted-average exercise price
    11.44       11.44  
Aggregate intrinsic value
    70       70  
Weighted-average remaining contractual term, in years
    1.11       1.11