Segments

3 Months Ended

Mar. 31, 2024

Segment Reporting [Abstract]

Segments

Segments

The Company evaluates the performance of its operating segments based on segment revenue growth as well as operating income. Management uses revenue growth and total segment operating income as a measure of the performance of operating businesses separate from non-operating factors. The Company’s operations are based in the United States. All revenues of the Company are derived from the United States. The Company’s segments are not evaluated using asset information.

In the normal course of business, our reportable segments enter into transactions with each other. While intersegment transactions are treated like third-party transactions to determine segment performance, the revenues recognized by a segment and expenses incurred by the counterparty are eliminated in consolidation and do not affect consolidated results.

Corporate costs are unallocated and primarily include corporate initiatives, corporate infrastructure costs and corporate shared costs, such as finance, human resources, legal, and executives.

Certain amounts disclosed in prior period have been recast to conform to the current period presentation. Specifically, reclassifications were made between cost of services and general and administrative expenses in the accompanying segment table for the three months ended March 31, 2023. The following table presents information about our segments (in thousands):

	Three Months Ended March 31, 2024
	Care Partners		Care Delivery		Care Enablement		Other		Intersegment Elimination			Corporate Costs		Consolidated Total
Third-Party	$	382,318	$	17,878	$	4,160	$	—	$	—		$	—	$	404,356
Intersegment	14,777		12,841		29,114		—		(56,732)			—		—
Total revenues	397,095		30,719		33,274		—		(56,732)			—		404,356
Cost of services	314,966		24,794		17,373		—		(26,734)			—		330,399
General and administrative(1)	38,933		6,163		12,397		—		(30,075)			16,400		43,818
Total expenses	353,899		30,957		29,770		—		(56,809)			16,400		374,217
Income (loss) from operations	$	43,196	$	(238)	$	3,504	$	—	$	77	(2)	$	(16,400)	$	30,139
	Three Months Ended March 31, 2023
	Care Partners		Care Delivery		Care Enablement		Other		Intersegment Elimination			Corporate Costs		Consolidated Total
Third-Party	$	314,637	$	12,263	$	10,139	$	205	$	—		$	—	$	337,244
Intersegment	16		13,120		20,427		35		(33,598)			—		—
Total revenues	314,653		25,383		30,566		240		(33,598)			—		337,244
Cost of services	266,323		20,692		15,621		63		(13,302)			—		289,397
General and administrative(1)	26,009		5,657		9,199		660		(21,460)			5,409		25,474
Total expenses	292,332		26,349		24,820		723		(34,762)			5,409		314,871
Income (loss) from operations	$	22,321	$	(966)	$	5,746	$	(483)	$	1,164	(2)	$	(5,409)	$	22,373

(1) Balance includes general and administrative expenses and depreciation and amortization.

(2) Income from operations for the intersegment elimination represents rental income from segments renting from other segments. Rental income is presented within other income which is not presented in the table.