Operating Expenses

12 Months Ended

Dec. 31, 2022

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Operating Expenses

Note 5: Operating Expenses

The components of operating expenses include the following:

	Year ended December 31,
	2022		2021
Salaries, commissions and allowances		2,408		2,478
Share-based payments		85		76
Post-employment benefits		143		144
Total staff costs		2,636		2,698
Goods and services(1)		1,316		1,306
Content		269		276
Telecommunications		37		50
Facilities		41		48
Fair value adjustments(2)		(19)		(8)
Total operating expenses		4,280		4,370

(1) Goods and services include professional fees, consulting and outsourcing services, contractors, selling and marketing, and other general and administrative costs.

(2) Fair value adjustments primarily represent gains or losses on intercompany balances that arise in the ordinary course of business due to changes in foreign currency exchange rates.

Operating expenses included $171 million and $183 million in 2022 and 2021, respectively, related to the Change Program. The charges included severance as well as costs to drive technology and digital sales efficiencies.