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Restructuring Charges (Narrative) (Details)
$ in Millions
Dec. 31, 2019
USD ($)
restructuring_program
Restructuring Cost and Reserve [Line Items]  
Restructuring charges incurred to date $ 333
Closed Restructuring Programs  
Restructuring Cost and Reserve [Line Items]  
Restructuring Reserve $ 11
Number of restructuring programs | restructuring_program 4
Restructuring charges incurred to date $ 288
Closed Restructuring Programs | Branch closure charges  
Restructuring Cost and Reserve [Line Items]  
Restructuring charges incurred to date 171
Closed Restructuring Programs | Severance and other  
Restructuring Cost and Reserve [Line Items]  
Restructuring charges incurred to date $ 117