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REPORTABLE SEGMENTS AND RELATED INFORMATION
 12 Months Ended
Dec. 31, 2020
Segment Reporting [Abstract]  
REPORTABLE SEGMENTS AND RELATED INFORMATION REPORTABLE SEGMENTS AND RELATED INFORMATION
The Company currently operates in three reportable segments: State Enterprise, Payments and TourHealth. The State Enterprise reportable segment generally includes the Company’s subsidiaries operating digital government services on an enterprise-wide basis for state and local governments. The Payments reportable segment includes the Company's subsidiaries in the software & services category that provide certain payment processing-related, transaction-based services mainly to state and local government agencies in states where the Company does not maintain an enterprise-wide contract. The TourHealth reportable segment includes the Company's TourHealth rapid and secure COVID-19 testing solution, which commenced in August 2020. The All Other category primarily includes the Company's subsidiaries in the software & services category that provide software development and digital government services, other than those provided on an enterprise-wide basis, to federal agencies, including the Company's contract with the FMCSA to operate the Federal PSP and the Company's subcontract for the Recreation.gov outdoor recreation service, as well as to other state and local governments and government-related entities, including the Company's RxGov prescription drug monitoring business and NIC Licensing Solutions regulatory licensing business. Each of the Company’s businesses within the All Other category is an operating segment and have been grouped together to form the All Other category, as none of the operating segments meets the quantitative threshold of a separately reportable segment. These services are not directly identifiable with the Company’s reportable operating segments. In addition, the Company accounts for non-operating activity and the costs of providing corporate and other administrative services in the Other Reconciling Items category. There have been no significant intersegment transactions for the periods reported. The summary of significant accounting policies applies to all operating segments.

The Company’s Chief Executive Officer has been identified as the chief operating decision maker ("CODM"). The measure of profitability by which management, including the CODM, evaluates the performance of its segments and allocates resources to them is operating income (loss). Segment assets or other segment balance sheet information is not presented to the Company’s CODM. Accordingly, the Company has not presented information relating to segment assets.

The table below reflects summarized financial information for the Company’s reportable segments for the years ended December 31 (in thousands):
State EnterprisePaymentsTourHealthAll OtherOther
Reconciling
Items		Consolidated
Total
2020
Revenues$331,720 $41,092 $61,634 $26,008 $— $460,454 
Costs & expenses199,901 32,314 51,606 10,913 64,042 358,776 
Depreciation &
amortization		2,682 6 — 4,516 7,041 14,245 
Operating income (loss) $129,137 $8,772 $10,028 $10,579 $(71,083)$87,433 
2019
Revenues$290,281 $37,976 $— $25,948 $— $354,205 
Costs & expenses175,490 30,922 — 10,714 62,050 279,176 
Depreciation & amortization2,723 3 — 1,619 8,265 12,610 
Operating income (loss)$112,068 $7,051 $— $13,615 $(70,315)$62,419 
2018
Revenues$312,492 $10,936 $— $21,472 $— $344,900 
Costs & expenses187,321 8,536 — 8,175 56,691 260,723 
Depreciation & amortization2,985 — — 100 6,032 9,117 
Operating income (loss) $122,186 $2,400 $— $13,197 $(62,723)$75,060 
The following table identifies each type of service, end-user consumer and state government that accounted for 10% or more of the Company’s total consolidated revenues for the years ended December 31:
Percentage of Total Revenues
202020192018
Type of Service
Motor Vehicle Driver History Record Retrieval19 %26 %29 %
Motor Vehicle Registrations11 %11 %14 %
TourHealth COVID-19 Services13 %N/AN/A
Consumer
LexisNexis Risk Solutions11 %15 %19 %
(provides motor vehicle driver history records to the insurance industry)
State Partner
ColoradoN/A10 %N/A
TexasN/AN/A17 %
(2018 consists of the legacy and payment processing contracts)