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REPORTABLE SEGMENT AND RELATED INFORMATION
 9 Months Ended
Sep. 30, 2020
Segment Reporting [Abstract]  
REPORTABLE SEGMENT AND RELATED INFORMATION REPORTABLE SEGMENT AND RELATED INFORMATION
Beginning in the first quarter of 2020, the Company determined that it has two reportable segments: 1) State Enterprise and 2) Payments. Prior to the first quarter of 2020, the Company had one reportable segment: State Enterprise. The change from one to two reportable segments was based on quantitative and qualitative considerations, and was a result of recent changes in the Company's reporting structure to reclassify the current Texas payment processing contract from the state enterprise category to the software & services category. The revised reportable segments reflect the way the Company evaluates its business performance and manages its operations. All prior year amounts have been restated to conform to the current year presentation.

The State Enterprise reportable segment generally includes the Company’s subsidiaries operating digital government services on an enterprise-wide basis for state and local governments. The Payments reportable segment includes the Company's subsidiaries in the software & services category that provide certain payment processing-related, transaction-based services to state and local government agencies in states where the Company does not maintain an enterprise-wide contract and to a few private sector entities. The All Other category primarily includes the Company's subsidiaries in the software & services category that provide software development and digital government services, other than those provided on an enterprise-wide basis, to federal agencies, including the Company's contract with the FMCSA to operate the Federal PSP and the Company's subcontract for the Recreation.gov outdoor recreation service, as well as to other state and local governments and government-related entities, including the Company's RxGov prescription drug monitoring business, NIC Licensing Solutions regulatory licensing business and new TourHealth rapid COVID-19 testing solution with Next Marketing and Impact Health, which commenced in August 2020. Each of the Company’s businesses within the All Other category is an operating segment and has been grouped together to form the All Other category, as none of the operating segments meet the quantitative threshold of a separately reportable segment. There have been no significant intersegment transactions for the periods reported. The summary of significant accounting policies applies to all operating segments.

The measure of profitability by which management, including the Company’s Chief Operating Decision Maker ("CODM"), evaluates the performance of its operating segments and allocates resources to them is operating income (loss). Segment assets or other segment balance sheet information is not presented to the Company’s CODM. Accordingly, the Company has not presented information relating to segment assets.

The table below reflects summarized financial information for the Company’s reportable segments for the three months ended September 30 (in thousands):
 State EnterprisePaymentsAll OtherOther Reconciling ItemsConsolidated
Total
2020    
Revenues$91,475 $11,266 $31,849 $— $134,590 
Costs & expenses53,807 8,788 22,502 16,159 101,256 
Depreciation & amortization653 1 1,150 1,724 3,528 
Operating income (loss)$37,015 $2,477 $8,197 $(17,883)$29,806 
2019    
Revenues$73,257 $9,736 $7,392 $— $90,385 
Costs & expenses43,821 7,271 2,902 14,896 68,890 
Depreciation & amortization721 — 359 2,444 3,524 
Operating income (loss)$28,715 $2,465 $4,131 $(17,340)$17,971 
The table below reflects summarized financial information for the Company’s reportable segments for the nine months ended September 30 (in thousands):
 State EnterprisePaymentsAll OtherOther Reconciling ItemsConsolidated
Total
2020    
Revenues$243,690 $30,996 $44,612 $— $319,298 
Costs & expenses145,954 24,331 28,028 46,993 245,306 
Depreciation & amortization2,035 4 3,335 5,109 10,483 
Operating income (loss)$95,701 $6,661 $13,249 $(52,102)$63,509 
2019
Revenues$217,981 $28,973 $20,178 $— $267,132 
Costs & expenses130,881 22,508 7,586 46,406 207,381 
Depreciation & amortization2,005 2 576 6,492 9,075 
Operating income (loss)$85,095 $6,463 $12,016 $(52,898)$50,676 

The Company's new TourHealth software & services contract with the state of Florida accounted for approximately 18% of the Company's total consolidated revenues for the three months ended September 30, 2020. The Company's state enterprise contract with the state of Colorado accounted for approximately 10% of the Company's total consolidated revenues for the three and nine months ended September 30, 2019. No other customer accounted for more than 10% of the Company's total consolidated revenues for any period presented.