Business Segment Information (Tables)

9 Months Ended

Sep. 30, 2011

Segment Reporting Information, Revenue for Reportable Segment [Abstract]

Schedule Of Business Segment Information

	Three Months Ended September 30,						Nine Months Ended September 30,
	2011			2010			2011			2010
Revenues:
Customer Management	$	490.9		$	462.9		$	1,419.0		$	1,372.6
Information Management	83.6			81.9			240.4			242.3
Corporate and Other	2.4			11.2			13.7			15.3
	$	576.9		$	556.0		$	1,673.1		$	1,630.2
Depreciation:
Customer Management	$	14.9		$	16.6		$	44.5		$	50.8
Information Management	3.6			3.5			9.9			11.1
Corporate and Other	3.1			4.0			9.5			13.5
	$	21.6		$	24.1		$	63.9		$	75.4
Amortization:
Customer Management	$	1.9		$	1.9		$	5.6		$	5.7
Information Management	0.6			0.6			1.7			2.0
	$	2.4		$	2.4		$	7.2		$	7.6
Restructuring Charges:
Customer Management	$	1.0		$	—		$	1.0		$	15.3
Information Management	(1.2		)	—			(1.2		)	—
Corporate and Other	0.2			—			0.2			2.3
	$	—		$	—		$	—		$	17.6
Operating Income (Loss):
Customer Management	$	39.0		$	31.3		$	108.5		$	73.1
Information Management	9.7			11.3			23.4			27.6
Corporate and Other(1)	(5.2		)	(7.9		)	(13.3		)	(36.1		)
	$	43.5		$	34.7		$	118.6		$	64.6
Capital Expenditures:(2)
Customer Management	$	10.6		$	15.0		$	35.2		$	32.2
Information Management	2.6			2.6			9.6			7.2
Corporate and Other(3)	6.5			3.7			12.2			9.1
	$	19.7		$	21.3		$	57.0		$	48.5

Schedule Of Goodwill Segment Reporting

	At September 30, 2011		At December 31, 2010
Goodwill:
Customer Management	$	621.2	$	624.1
Information Management	196.8		196.4
	$	818.0	$	820.5