Revenues (Tables)

6 Months Ended

Jun. 30, 2021

Revenue from Contract with Customer [Abstract]

Capitalized Costs to Fulfill Contract with Customer

Costs to obtain contracts were immaterial for the periods disclosed. The following table presents information related to the capitalized costs to fulfill for the six months ended June 30:

(in millions)	2021		2020
Beginning balance	$	467	$	485
Amortization expense	(58)		(44)
Costs capitalized	25		59
Impairment	(9)		(6)
Ending balance	$	425	$	494

Contract with Customer, Asset and Liability

The table below shows significant movements in contract assets for the six months ended June 30:

(in millions)	2021		2020
Beginning balance	$	315	$	334
Revenues recognized during the period but not billed	266		252
Amounts reclassified to trade accounts receivable	(229)		(247)
Ending balance	$	352	$	339

The table below shows significant movements in the deferred revenue balances (current and noncurrent) for the six months ended June 30:

(in millions)	2021		2020
Beginning balance	$	419	$	336
Amounts billed but not recognized as revenues	327		297
Revenues recognized related to the opening balance of deferred revenue	(357)		(268)
Ending balance	$	389	$	365

Disaggregation of Revenue

	Three Months Ended June 30, 2021										Six Months Ended June 30, 2021
(in millions)	FS		HC		P&R		CMT		Total		FS		HC		P&R		CMT		Total
Geography:
North America	$	1,049	$	1,131	$	723	$	469	$	3,372	$	2,062	$	2,232	$	1,441	$	920	$	6,655
United Kingdom	130		45		116		112		403		255		85		222		211		773
Continental Europe	186		120		132		44		482		378		238		235		87		938
Europe - Total	316		165		248		156		885		633		323		457		298		1,711
Rest of World	137		29		84		78		328		265		58		155		142		620
Total	$	1,502	$	1,325	$	1,055	$	703	$	4,585	$	2,960	$	2,613	$	2,053	$	1,360	$	8,986
Service line:
Consulting and technology services	$	1,012	$	769	$	668	$	422	$	2,871	$	1,979	$	1,514	$	1,284	$	818	$	5,595
Outsourcing services	490		556		387		281		1,714		981		1,099		769		542		3,391
Total	$	1,502	$	1,325	$	1,055	$	703	$	4,585	$	2,960	$	2,613	$	2,053	$	1,360	$	8,986
Type of contract:
Time and materials	$	908	$	514	$	446	$	422	$	2,290	$	1,807	$	1,033	$	864	$	819	$	4,523
Fixed-price	500		529		506		249		1,784		971		1,028		987		479		3,465
Transaction or volume-based	94		282		103		32		511		182		552		202		62		998
Total	$	1,502	$	1,325	$	1,055	$	703	$	4,585	$	2,960	$	2,613	$	2,053	$	1,360	$	8,986

	Three Months Ended June 30, 2020										Six Months Ended June 30, 2020
(in millions)	FS		HC		P&R		CMT		Total		FS		HC		P&R		CMT		Total
Geography:
North America	$	978	$	999	$	620	$	409	$	3,006	$	1,990	$	2,037	$	1,309	$	860	$	6,196
United Kingdom	110		36		89		79		314		230		76		182		163		651
Continental Europe	182		102		94		41		419		373		201		203		79		856
Europe - Total	292		138		183		120		733		603		277		385		242		1,507
Rest of World	126		20		64		51		261		254		37		127		104		522
Total	$	1,396	$	1,157	$	867	$	580	$	4,000	$	2,847	$	2,351	$	1,821	$	1,206	$	8,225
Service line:
Consulting and technology services	$	933	$	666	$	520	$	338	$	2,457	$	1,880	$	1,328	$	1,110	$	686	$	5,004
Outsourcing services	463		491		347		242		1,543		967		1,023		711		520		3,221
Total	$	1,396	$	1,157	$	867	$	580	$	4,000	$	2,847	$	2,351	$	1,821	$	1,206	$	8,225
Type of contract:
Time and materials	$	873	$	468	$	363	$	357	$	2,061	$	1,757	$	943	$	772	$	740	$	4,212
Fixed-price	444		417		409		201		1,471		927		826		852		420		3,025
Transaction or volume-based	79		272		95		22		468		163		582		197		46		988
Total	$	1,396	$	1,157	$	867	$	580	$	4,000	$	2,847	$	2,351	$	1,821	$	1,206	$	8,225

Reinsurance Recoverable, Allowance for Credit Loss

The following table presents the activity in the allowance for trade accounts receivable for the six months ended June 30:

(in millions)	2021		2020
Beginning balance	$	57	$	67
Impact of adoption of the Credit Loss Standard	—		(1)
Credit loss expense	1		18
Write-offs charged against the allowance	(9)		(9)
Ending balance	$	49	$	75