Revenues (Tables)

6 Months Ended

Jun. 30, 2020

Revenue from Contract with Customer [Abstract]

Capitalized Costs to Fulfill Contract with Customer

Costs to fulfill, such as set-up or transition activities, are recorded in "Other noncurrent assets" in our unaudited consolidated statements of financial position and the amortization expense of costs to fulfill is included in "Cost of revenues" in our unaudited consolidated statements of operations. Costs to obtain contracts were immaterial for the period disclosed. The following table presents information related to the capitalized costs to fulfill for the six months ended June 30:

	2020		2019
	(in millions)
Beginning balance	$	485	$	400
Amortization expense	(44)		(38)
Costs capitalized	59		92
Impairment	(6)		—
Ending balance	$	494	$	454

Contract with Customer, Asset and Liability

The table below shows significant movements in contract assets for the six months ended June 30:

	2020		2019
	(in millions)
Beginning balance	$	334	$	305
Revenues recognized during the period but not billed	252		295
Amounts reclassified to trade accounts receivable	(247)		(250)
Ending balance	$	339	$	350

The tables below show significant movements in the deferred revenue balances (current and noncurrent) for the six months ended June 30:

	2020		2019
	(in millions)
Beginning balance	$	336	$	348
Amounts billed but not recognized as revenues	297		203
Revenues recognized related to the opening balance of deferred revenue	(268)		(203)
Ending balance	$	365	$	348

Disaggregation of Revenue

	Three Months Ended June 30, 2020										Six Months Ended June 30, 2020
	FS		HC		P&R		CMT		Total		FS		HC		P&R		CMT		Total
	(in millions)
Revenues
Geography:
North America	$	978	$	999	$	620	$	409	$	3,006	$	1,990	$	2,037	$	1,309	$	860	$	6,196
United Kingdom	110		36		89		79		314		230		76		182		163		651
Continental Europe	182		102		94		41		419		373		201		203		79		856
Europe - Total	292		138		183		120		733		603		277		385		242		1,507
Rest of World	126		20		64		51		261		254		37		127		104		522
Total	$	1,396	$	1,157	$	867	$	580	$	4,000	$	2,847	$	2,351	$	1,821	$	1,206	$	8,225
Service line:
Consulting and technology services	$	933	$	666	$	520	$	338	$	2,457	$	1,880	$	1,328	$	1,110	$	686	$	5,004
Outsourcing services	463		491		347		242		1,543		967		1,023		711		520		3,221
Total	$	1,396	$	1,157	$	867	$	580	$	4,000	$	2,847	$	2,351	$	1,821	$	1,206	$	8,225
Type of contract:
Time and materials	$	873	$	468	$	363	$	357	$	2,061	$	1,757	$	943	$	772	$	740	$	4,212
Fixed-price	444		417		409		201		1,471		927		826		852		420		3,025
Transaction or volume-based	79		272		95		22		468		163		582		197		46		988
Total	$	1,396	$	1,157	$	867	$	580	$	4,000	$	2,847	$	2,351	$	1,821	$	1,206	$	8,225

We expect the COVID-19 pandemic to continue to impact demand across all our segments throughout the remainder of 2020 and potentially beyond. We expect demand from our retail and consumer goods clients and our travel and hospitality clients in our Products and Resources segment as well as communications and media clients in our Communications, Media and Technology segment to be particularly negatively impacted by the COVID-19 pandemic.

	Three Months Ended June 30, 2019										Six Months Ended June 30, 2019
	FS		HC		P&R		CMT		Total		FS		HC		P&R		CMT		Total
	(in millions)
Revenues
Geography:
North America	$	1,035	$	1,006	$	658	$	440	$	3,139	$	2,053	$	2,048	$	1,299	$	862	$	6,262
United Kingdom	119		29		97		77		322		248		54		191		158		651
Continental Europe	194		80		110		43		427		356		162		225		89		832
Europe - Total	313		109		207		120		749		604		216		416		247		1,483
Rest of World	125		19		62		47		253		252		35		126		93		506
Total	$	1,473	$	1,134	$	927	$	607	$	4,141	$	2,909	$	2,299	$	1,841	$	1,202	$	8,251
Service line:
Consulting and technology services	$	947	$	613	$	561	$	320	$	2,441	$	1,860	$	1,251	$	1,113	$	626	$	4,850
Outsourcing services	526		521		366		287		1,700		1,049		1,048		728		576		3,401
Total	$	1,473	$	1,134	$	927	$	607	$	4,141	$	2,909	$	2,299	$	1,841	$	1,202	$	8,251
Type of contract:
Time and materials	$	920	$	442	$	401	$	379	$	2,142	$	1,839	$	900	$	801	$	754	$	4,294
Fixed-price	477		382		424		197		1,480		941		782		838		387		2,948
Transaction or volume-based	76		310		102		31		519		129		617		202		61		1,009
Total	$	1,473	$	1,134	$	927	$	607	$	4,141	$	2,909	$	2,299	$	1,841	$	1,202	$	8,251

Reinsurance Recoverable, Allowance for Credit Loss

The following table presents the activity in the allowance for doubtful accounts for trade accounts receivable:

	Allowance for Doubtful Accounts
	(in millions)
Balance - December 31, 2019	$	67
Impact of adoption of the Credit Loss Standard	(1)
Current-period provision for expected credit losses	18
Write-offs charged against the allowance	(9)
Balance - June 30, 2020	$	75