Revenues (Tables)

3 Months Ended

Mar. 31, 2020

Revenue from Contract with Customer [Abstract]

Capitalized Costs to Fulfill Contract with Customer

Costs to fulfill, such as set-up or transition activities, are recorded in "Other noncurrent assets" in our unaudited consolidated statements of financial position and the amortization expense of costs to fulfill is included in "Cost of revenues" in our unaudited consolidated statements of operations. Costs to obtain contracts were immaterial for the period disclosed. The following table presents information related to the capitalized costs to fulfill for the three months ended March 31:

	2020		2019
	(in millions)
Beginning balance	485		$	400
Amortization expense	(22)		(20)
Costs capitalized	35		43
Ending balance	$	498	$	423

Contract with Customer, Asset and Liability

The table below shows significant movements in contract assets for the three months ended March 31:

	2020		2019
	(in millions)
Beginning balance	$	334	$	305
Revenues recognized during the period but not billed	219		238
Amounts reclassified to trade accounts receivable	(194)		(208)
Ending balance	$	359	$	335

The tables below show significant movements in the deferred revenue balances (current and noncurrent) for the three months ended March 31:

	2020		2019
	(in millions)
Beginning balance	$	336	$	348
Amounts billed but not recognized as revenues	257		205
Revenues recognized related to the opening balance of deferred revenue	(197)		(149)
Ending balance	$	396	$	404

Disaggregation of Revenue

	Three Months Ended March 31, 2020
	Financial Services		Healthcare		Products and Resources		Communications, Media and Technology		Total
	(in millions)
Revenues
Geography:
North America	$	1,012	$	1,038	$	689	$	451	$	3,190
United Kingdom	120		40		93		84		337
Continental Europe	191		99		109		38		437
Europe - Total	311		139		202		122		774
Rest of World	128		17		63		53		261
Total	$	1,451	$	1,194	$	954	$	626	$	4,225
Service line:
Consulting and technology services	$	947	$	662	$	590	$	348	$	2,547
Outsourcing services	504		532		364		278		1,678
Total	$	1,451	$	1,194	$	954	$	626	$	4,225
Type of contract:
Time and materials	$	884	$	475	$	409	$	383	$	2,151
Fixed-price	483		409		443		219		1,554
Transaction or volume-based	84		310		102		24		520
Total	$	1,451	$	1,194	$	954	$	626	$	4,225

We expect the COVID-19 pandemic to result in reduced demand across all our segments in the second quarter of 2020 and potentially longer. We expect demand from our retail and consumer goods clients and our travel and hospitality clients in our Products and Resources segment as well as communications and media clients in our Communications, Media and Technology segment to be particularly negatively impacted by the COVID-19 pandemic.

	Three Months Ended March 31, 2019
	Financial Services		Healthcare		Products and Resources		Communications, Media and Technology		Total
	(in millions)
Revenues
Geography:
North America	$	1,018	$	1,042	$	641	$	422	$	3,123
United Kingdom	129		25		94		81		329
Continental Europe	162		82		115		46		405
Europe - Total	291		107		209		127		734
Rest of World	127		16		64		46		253
Total	$	1,436	$	1,165	$	914	$	595	$	4,110
Service line:
Consulting and technology services	$	913	$	638	$	552	$	306	$	2,409
Outsourcing services	523		527		362		289		1,701
Total	$	1,436	$	1,165	$	914	$	595	$	4,110
Type of contract:
Time and materials	$	919	$	458	$	400	$	375	$	2,152
Fixed-price	464		400		414		190		1,468
Transaction or volume-based	53		307		100		30		490
Total	$	1,436	$	1,165	$	914	$	595	$	4,110

Reinsurance Recoverable, Allowance for Credit Loss

The following table presents the activity in the allowance for doubtful accounts for trade accounts receivable:

	Allowance for Doubtful Accounts
	(in millions)
Balance - December 31, 2019	$	67
Impact of adoption of the Credit Loss Standard	(1)
Current-period provision for expected credit losses	10
Write-offs charged against the allowance	(2)
Balance - March 31, 2020	$	74