Operating Segments (Tables)

6 Months Ended

Jun. 30, 2014

Revenues, Expenses and Operating Income by Reporting Segment

The following table presents the revenues, expenses and operating income by reportable segment for the three and six months ended June 30, 2014 and 2013 (in thousands):

	Three Months Ended June 30,
	2014								2013
	Americas		EMEA		APAC		Consolidated		Americas		EMEA		APAC		Consolidated
Revenue:
License	$	14,498	$	1,621	$	1,870	$	17,989	$	13,462	$	1,118	$	1,556	$	16,136
Services		73,884		13,851		5,784		93,519		62,510		10,477		5,216		78,203
Hardware and other		10,251		439		332		11,022		7,628		369		180		8,177
Total revenue		98,633		15,911		7,986		122,530		83,600		11,964		6,952		102,516
Costs and Expenses:
Cost of revenue		41,385		7,551		3,634		52,570		34,435		6,212		3,371		44,018
Operating expenses		30,766		4,049		1,156		35,971		26,592		2,939		1,321		30,852
Depreciation and amortization		1,355		72		62		1,489		1,317		77		65		1,459
Total costs and expenses		73,506		11,672		4,852		90,030		62,344		9,228		4,757		76,329
Operating income	$	25,127	$	4,239	$	3,134	$	32,500	$	21,256	$	2,736	$	2,195	$	26,187
	Six Months Ended June 30,
	2014								2013
	Americas		EMEA		APAC		Consolidated		Americas		EMEA		APAC		Consolidated
Revenue:
Software license	$	25,956	$	6,071	$	3,069	$	35,096	$	24,991	$	2,437	$	2,953	$	30,381
Services		144,788		24,715		10,929		180,432		123,790		20,240		9,060		153,090
Hardware and other		19,244		804		517		20,565		14,639		718		289		15,646
Total revenue		189,988		31,590		14,515		236,093		163,420		23,395		12,302		199,117
Costs and Expenses:
Cost of revenue		78,034		15,027		7,061		100,122		68,249		12,372		6,435		87,056
Operating expenses		59,986		8,119		2,338		70,443		54,289		6,383		2,598		63,270
Depreciation and amortization		2,708		147		122		2,977		2,662		151		130		2,943
Total costs and expenses		140,728		23,293		9,521		173,542		125,200		18,906		9,163		153,269
Operating income	$	49,260	$	8,297	$	4,994	$	62,551	$	38,220	$	4,489	$	3,139	$	45,848

License Revenue

Revenues

License revenues related to the Company’s warehouse and non-warehouse product groups for the three and six months ended June 30, 2014 and 2013 are as follows (in thousands):

	Three Months Ended June 30,				Six Months Ended June 30,
	2014		2013		2014		2013
Warehouse	$	9,373	$	9,375	$	20,041	$	18,626
Non-Warehouse		8,616		6,761		15,055		11,755
Total software license revenue	$	17,989	$	16,136	$	35,096	$	30,381

Sales Revenue, Services, Net

Revenues

The Company’s services revenues, which consist of fees generated from professional services and customer support and software enhancements related to its software products, for the three and six months ended June 30, 2014 and 2013 are as follows (in thousands):

	Three Months Ended June 30,				Six Months Ended June 30,
	2014		2013		2014		2013
Professional services	$	65,702	$	52,492	$	125,124	$	101,643
Customer support and software enhancements		27,817		25,711		55,308		51,447
Total services revenue	$	93,519	$	78,203	$	180,432	$	153,090