Forward-Looking Statement

This presentation contains statements concerning future results and other matters that may be
deemed to be “forward-looking statements” within the meaning of the Private Securities Litigation
Reform Act of 1995. The Company intends that these forward-looking statements, which look
forward in time and include everything other than historical information, be subject to the safe
harbors created by such legislation. The Company notes that these forward-looking statements,
involve risks and uncertainties that could affect it’s results of operations, financial condition or cash
flows. Factors that could cause actual results to differ materially from those expressed or implied in
a forward-looking statement include the following (among others): the successful transition of a new
Chairman and CEO; the successful consolidation of headquarters in Memphis; weather conditions
that affect the demand for the Company’s services; changes in the source and intensity of
competition in the markets served by the Company; labor shortages or increases in wage rates;
unexpected increases in operating costs, such as higher insurance premiums, self insurance and
health care claim costs; higher fuel prices; changes in the types or mix of the Company’s service
offerings or products; increased governmental regulation including telemarketing and environmental
restrictions; general economic conditions in the United States, especially as they may affect home
sales or consumer spending levels; time, expenses and cash flows associated with integrating,
selling, or winding down businesses; and other factors described from time to time in documents
filed by the Company with the Securities and Exchange Commission. A copy of this presentation is
available on our website at www.svm.com in the Investor Relations Section.

Reconciliation of Non-GAAP Financial Measures

(Amounts in thousands, except per share data)

Within this investor presentation, ServiceMaster has provided certain non-GAAP (Generally Accepted Accounting Principles) measures. ServiceMaster does not intend for the information to be considered in isolation or as a substitute for the related GAAP measures. ServiceMaster believes that these non-GAAP measures provide an important perspective on the performance of ServiceMaster’s continuing operations.

A reconciliation of cash from operations on a comparable basis, before unusual items to its most directly comparable financial measure under GAAP for the years ended December 31 is as follows:

	2006 Estimate	2005	2004		2003
Reported cash from operations	$ 259,200	$ 242,708	$ 370,057		$ 269,031
Resolution of income tax audits	5,000	86,356	(25,000	)	—

Cash from operations on a
comparable basis, before
unusual items	$ 264,200	$ 329,064	$ 345,057		$ 269,031

A reconciliation of income from continuing operations on a comparable basis, before unusual items to its most directly comparable financial measure under GAAP for the years ended December 31 is as follows:

	Range of 2006 Estimate
	Low end		High end
Reported income from
continuing operations	$ 171,000	$ 0.59	$ 177,000	$ 0.61
Restructuring charges, net of tax	7,000	0.02	7,000	0.02

Income from continuing
operations on a comparable
basis, before unusual items	$ 178,000	$ 0.61	$ 184,000	$ 0.63

	2005		2004
Reported income from
continuing operations	$ 180,561	$ 0.61	$ 316,623		$ 1.06
IRS tax agreement	—	—	(149,722	)	(0.49	)

Income from continuing
operations on a comparable
basis, before unusual items	$ 180,561	$ 0.61	$ 166,901		$ 0.56

	2003
Reported income from
continuing operations	$ (2,455	)	$ (0.01	)
Impairment charge, net of tax	156,200		0.53

Income from continuing
operations on a comparable
basis, before unusual items	$ 153,745		$ 0.51

A reconciliation of total long-term debt adjusted for cash proceeds from the sale of ARS to its most directly comparable financial measure under GAAP is as follows:


Reported total long-term debt at September 30, 2006	$ 873,365
Cash proceeds from sale of ARS used to pay down
debt on October 3, 2006	(100,000	)

Adjusted total long-term debt	$ 773,365