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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended
Mar. 31, 2019
Mar. 31, 2018
Revenues:    
Total revenues $ 115,366 $ 122,967
Cost of revenues:    
Total cost of revenues 26,173 25,185
Gross profit 89,193 97,782
Operating expenses:    
Sales and marketing 48,760 51,335
Research and development 28,215 23,560
General and administrative 22,604 22,172
Total operating expenses 99,579 97,067
(Loss) income from operations (10,386) 715
Interest income, net 2,566 2,034
Other expense, net (596) (1,594)
(Loss) income before income taxes (8,416) 1,155
Benefit from income taxes (510) (518)
Net (loss) income $ (7,906) $ 1,673
Basic (loss) earnings per share [1] $ (0.77) $ 0.15
Weighted average shares outstanding used in computing basic (loss) earnings per share 10,328 11,447
Diluted (loss) earnings per share [1] $ (0.77) $ 0.15
Weighted average shares outstanding used in computing diluted (loss) earnings per share 10,328 11,488
Product licenses    
Revenues:    
Total revenues $ 18,291 $ 17,301
Cost of revenues:    
Total cost of revenues 519 2,211
Subscription services    
Revenues:    
Total revenues 7,144 7,662
Cost of revenues:    
Total cost of revenues 3,598 3,249
Total product licenses and subscription services    
Revenues:    
Total revenues 25,435 24,963
Cost of revenues:    
Total cost of revenues 4,117 5,460
Product support    
Revenues:    
Total revenues 71,450 74,415
Cost of revenues:    
Total cost of revenues 7,067 4,796
Other services    
Revenues:    
Total revenues 18,481 23,589
Cost of revenues:    
Total cost of revenues $ 14,989 $ 14,929
[1] Basic and fully diluted (loss) earnings per share for class A and class B common stock are the same.