-----BEGIN PRIVACY-ENHANCED MESSAGE----- Proc-Type: 2001,MIC-CLEAR Originator-Name: webmaster@www.sec.gov Originator-Key-Asymmetric: MFgwCgYEVQgBAQICAf8DSgAwRwJAW2sNKK9AVtBzYZmr6aGjlWyK3XmZv3dTINen TWSM7vrzLADbmYQaionwg5sDW3P6oaM5D3tdezXMm7z1T+B+twIDAQAB MIC-Info: RSA-MD5,RSA, VxF3JpHUU2JNL3Nlg0vpX5AFoywbTdJsA7ZDy4N50aAa+0J21jChQa+VIvVhsoCZ cbEqwTAtTDtgL9Ta5RJ9lg== 0001193125-06-081330.txt : 20060417 0001193125-06-081330.hdr.sgml : 20060417 20060417164747 ACCESSION NUMBER: 0001193125-06-081330 CONFORMED SUBMISSION TYPE: 10-K PUBLIC DOCUMENT COUNT: 7 CONFORMED PERIOD OF REPORT: 20051231 FILED AS OF DATE: 20060417 DATE AS OF CHANGE: 20060417 FILER: COMPANY DATA: COMPANY CONFORMED NAME: ACCESS WORLDWIDE COMMUNICATIONS INC CENTRAL INDEX KEY: 0001048422 STANDARD INDUSTRIAL CLASSIFICATION: SERVICES-MANAGEMENT CONSULTING SERVICES [8742] IRS NUMBER: 521309227 STATE OF INCORPORATION: DE FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 10-K SEC ACT: 1934 Act SEC FILE NUMBER: 333-38845 FILM NUMBER: 06762754 BUSINESS ADDRESS: STREET 1: 4950 COMMUNICATIONS AVE CITY: BOCA RATON STATE: FL ZIP: 33431 BUSINESS PHONE: 5162265000 MAIL ADDRESS: STREET 1: 4950 COMMUNICATIONS AVE CITY: BOCA RATON STATE: FL ZIP: 33431 FORMER COMPANY: FORMER CONFORMED NAME: CULTURAL ACCESS WORLDWIDE INC DATE OF NAME CHANGE: 19971023 10-K 1 d10k.htm FORM 10-K Form 10-K
Table of Contents

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

WASHINGTON, D.C. 20549

 


FORM 10-K

 


 

x ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the fiscal year ended December 31, 2005

OR

 

¨ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from              to             

Commission file number: 0-23489

 


Access Worldwide Communications, Inc.

(Exact name of registrant as specified in its charter)

 


 

Delaware   52-1309227

(State or other jurisdiction of

incorporation or organization)

 

(I.R.S. Employer

Identification No.)

4950 Communication Avenue, Suite 300

Boca Raton, Florida

  33431
(Address of principal executive offices)   (Zip Code)

(571) 438-6140

(Registrant’s telephone number, including area code)

 


Securities registered pursuant to Section 12(b) of the Act:

 

Title of each class

 

Name of each exchange on which registered

None.   None.

Securities registered pursuant to Section 12(g) of the Act: Common Stock, $0.01 par value

 


Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.    Yes  ¨    No  x

Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Exchange Act.    Yes  ¨    No  x

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  x    No  ¨

Indicate by check mark if disclosure of delinquent filers pursuant to Item 405 of Regulation S-K is not contained herein, and will not be contained, to the best of registrant’s knowledge, in definitive proxy or information statements incorporated by reference in Part III of this Form 10-K or any amendment to this Form 10-K.  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, or a non-accelerated filer. See definition of “accelerated filer and large accelerated filer” in Rule 12b-2 of the Exchange Act.

Large accelerated filer  ¨    Accelerated filer  ¨    Non-accelerated filer  x

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ¨    No  x

As of March 15, 2006, the aggregate market value of the registrant’s common stock held by non-affiliates of the registrant was $4,463,461 based on the closing price as reported on the National Association of Securities Dealers Automated Quotation System National Market System.

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.

 

Class

 

Outstanding at March 31, 2006

Common Stock, $0.01 par value per share   17,183,039 shares

DOCUMENTS INCORPORATED BY REFERENCE

Portions of the Registrant’s Proxy Statement relating to the Registrant’s Annual Meeting of Stockholders held on May 24, 2006 are incorporated by reference into Part III of this Form 10-K where indicated.

 



Table of Contents

TABLE OF CONTENTS

 

          Page

Part I

  
Item 1.    Business    1
Item 1A.    Risk Factors    11
Item 2.    Properties    17
Item 3.    Legal Proceedings    18
Item 4.    Submission of Matters to a Vote of Security Holders    18

Part II

  
Item 5.    Market for Registrant’s Common Equity and Related Shareholder Matters    18
Item 6.    Selected Financial Data    19
Item 7.    Management’s Discussion and Analysis of Financial Condition and Results of Operations    21
Item 7A.    Quantitative and Qualitative Disclosures About Market Risk    32
Item 8.    Financial Statements and Supplementary Data    32
Item 9.    Changes In and Disagreements with Accountants on Accounting and Financial Disclosures    33
Item 9A.    Controls and Procedures    33
Item 9B.    Other Information    33

Part III

  
Item 10.    Directors and Executive Officers of the Registrant    33
Item 11.    Executive Compensation    33
Item 12.    Security Ownership of Certain Beneficial Owners and Management, and Related Shareholder Matters    33
Item 13.    Certain Relationships and Related Transactions    33
Item 14.    Principal Accountant Fees and Services    33

Part IV

  
Item 15.    Exhibits and Financial Statement Schedules    34
   Index to Exhibits   
   Signatures    35

 

i


Table of Contents

PART I

ITEM 1. Business

General

Established in 1983, Access Worldwide Communications, Inc. (“Access Worldwide,” “Access,” “we,” “our,” “us” or the “Company” refers to Access Worldwide and/or, as the context requires, one or more of our subsidiaries) is an outsourced marketing services company that provides a variety of sales, education and communication programs to clients in the medical, pharmaceutical, telecommunications, financial services, insurance and consumer products industries. We provide services through the following two business segments:

 

    Pharmaceutical Services Segment, which consists of our medical education business, AM Medica Group (“AMG”), and our pharmaceutical communication business, TMS Professional Markets Group (“TMS”) provides medical education, medical publishing, product detailing, physician and pharmacist profiling, patient education, disease management, pharmacy stocking, and clinical trial recruitment to the pharmaceutical and medical industries.

 

    Business Services Segment, which consists of our multilingual communication business, TelAc Teleservices Group (“TelAc”) and our offshore communication business Access Worldwide (AWWC) Philippines, Inc. (the “Access Philippines”) provides telemarketing services including inbound and outbound programs to clients in the telecommunications, financial and, legal services, insurance and consumer products industries.

We believe that our ability to provide specialized marketing programs and customer service, supported by technological systems helps to differentiate us in the highly fragmented outsourced marketing services industry.

Industry Overview

The outsourced marketing services industry includes a variety of companies offering a range of communication services. These companies include large advertising agencies, international and regional communication centers, boutique firms and multi-billion dollar national consulting conglomerates.

Pharmaceutical Marketing & Medical Education Industry

The health of the pharmaceutical marketing and medical education industry is driven by the well-being of pharmaceutical drug manufacturers. These companies are continually impacted by developments in science and technology, the Food & Drug Administration (“FDA”), and organizational changes, most notably, substantial mergers between leading manufacturers.

There are significant financial stakes in play when marketing a pharmaceutical product given the hefty price tag and risk for failure associated with the development of a medication. Only 1 of 10,000 screened compounds actually becomes a medication, and any new drugs must undergo a lengthy development process that can span 10 – 15 years, according to the Tufts Center for the Study of Drug Development, an independent source of information. A U.S. Department of State’s Bureau of International Information Programs publication reported in February 2006 that the costs associated with developing a new drug vary from a low of $800 million to a high of around $2 Billion.

The FDA has a significant impact on the pharmaceutical marketing and medical education industry given the FDA’s authority to approve medications for the public. In 2005, the FDA approved 15 new drugs with an average review time of well over 12 months.

Patients have become a material force behind the influence of manufacturers. More people are walking into doctors’ offices requesting specific drugs driven by information gathered from Direct-to-Consumer (“DTC”) advertising. DTC advertising averaged $351 million a month for the first quarter of 2005, which equates to an average of about $4.2 billion for the year. DTC ads can inform sufferers and their caregivers about available or new treatments and side effects and risks. As a result, the DTC industry has grown significantly and greater marketing programs directed to consumers are being developed.

Due to the significant monetary investments, pharmaceutical companies spend substantial sums annually supporting their products with marketing and sales efforts that can include peer-to-peer meetings, symposia, third-party events and teleconferences. Pharmaceutical companies have relied for many years on third-party providers of promotional, marketing and educational conferencing services.

 

1


Table of Contents

These expenditures reflect the trend of pharmaceutical companies to turn to third party marketing and communications organizations to provide integrated services, such as medical education, multilingual communications and pharmaceutical marketing. These integrated services offer a consistent presence, which can maximize the effectiveness of each client’s message, and better coordinate marketing activities.

At the same time, providers of promotional, marketing and educational services to such companies have broadened their means of communicating with target audiences from traditional mass communications to product detailing, peer-to-peer meetings, telecommunications, and various other forms of marketing, education and sales solutions.

Business Services Industry

As in the pharmaceutical marketing and medical education arena, the Business Services industry is large and has been impacted by government regulation and trade association guidelines.

According to the Direct Marketing Association (“DMA”), a trade association for users and suppliers in the marketing industries, total teleservices sales revenue is projected to grow 8.4% from 2001 to 2006. Business to Business Telemarketing sales totaled $220.3 billion in 2005, while Business to Consumer totaled $182.3 Billion in 2005.

The size of the industries have attracted a large number of teleservices companies, resulting in an extremely fragmented industry with hundreds of companies offering communication center management, customer service, consulting, lead generation, fulfillment or database management services. In addition to United States (“U.S.”) companies, we also compete with international firms that have centers located overseas. While there are certain clients that prefer centers located in the U.S. that use multicultural residents to provide multilingual teleservices, there are other clients looking for the cost savings associated with overseas involvement. As a result of this off-shore demand, we have established a 350 seat communication center in downtown Manila, Philippines. The center opened for business toward the end of the second quarter 2005.

With the growth of the industry has come the proposal and passage of new teleservices legislation, in particular, a national do-not-call list and the regulation of predictive dialers. The national do-not-call list enables consumers to add their telephone number to a national registry of people who have indicated that they are not interested in receiving telephone solicitations. Telemarketers are required to access the registry every quarter and may be fined up to $11,000 per violation. However, teleservices providers are allowed to contact consumers with whom they have an established business relationship for up to 18 months after the consumer’s last purchase, delivery or payment, even if the consumer’s telephone number is on the national do-not-call registry.

In addition, the FTC introduced regulations that oversee the use of predictive dialers, which is computerized dialing equipment that increases the number of calls that can be generated and completed from a communication center. This technology can sometimes generate unanswered or abandoned calls. The FTC requires that no more than three percent of calls that are answered by a person are abandoned, measured per day, per calling campaign, and that the consumer’s phone must ring a minimum of 15 seconds (approximately 4 rings) before hang up.

In addition, the teleservices industry has been impacted by the rising percentages of multilingual and multicultural markets in the U.S. This growth has created an increasing recognition among providers of goods and services of the fundamental need to “speak the language” of the customer as a means of effectively presenting a product and improving customer retention rates.

Our Services

Pharmaceutical Services Segment

Pharmaceutical Marketing

Access Worldwide’s TMS division, situated in a 31,700 sq. ft., 350 seat communication center located in Boca Raton, Florida, delivers highly professional pharmaceutical marketing services in a variety of therapeutic

 

2


Table of Contents

categories. Through physician and pharmacy marketing, vacant territory management, and remote physician coverage programs we can increase our clients’ market share. Depending on client needs, we can provide seamless services or execute just one facet of a campaign in conjunction with our clients’ efforts.

Direct-to-Consumer or Business-to- Consumer (“DTC”) Programs - TMS delivers flexible, professional, and cost-effective Inbound and CRM solutions for virtually any direct-to-patient application, including:

 

    DTC Advertising (which includes Direct to Patient)

 

    Patient Acquisition & Retention

 

    Customer Service

 

    Clinical Trial Recruitment

 

    Information Lines

We do all this by combining our experience, expertise and innovation to deliver powerful, ROI-driven solutions for today’s most innovative pharmaceutical marketers.

DTC Call Handling - While TMS offers the range of services usually associated with a traditional inbound partner, its healthcare focus means the client will benefit from the Company’s background, training and experience to maximize results. We have successfully implemented and managed highly complex programs with specialized calls from healthcare consumers, and stay actively involved in identifying and implementing program enhancements and improvements for our clients. Database management and reporting is all managed in-house to better customize and manage client needs.

Vacant Territory Management - Teleservices is a very cost effective and efficient way to solve vacant territory management problems without disrupting the regular activities of the field sales force or sales management. Whether a territory is vacant for one month or one year, we can provide the level of coverage that a client desires including account maintenance, product sampling, product detailing and new product launches.

Product Detailing - To facilitate a client’s work force to reach its entire target physician audience, we can provide the client with professional telesales that expands its coverage. Our physician telesales group provides professional product details, including sample fulfillment, with all contacts and shipments communicated to your territory sales representatives through electronic, hard copy or voice mail reporting. Through physician and pharmacy telemarketing, direct marketing, vacant territory management, and remote physician coverage programs we increase our clients’ market share. With Pharmacy Teledetailing, we play a critical role in detailing pharmacists on new products and new indications for existing products. Our teledriven pharmacy programs reach non-warehousing chain pharmacies, as well as regional chains, hospitals, nursing home providers and independent retail pharmacies. Our comprehensive autoship and autocheck program secures distribution in two- to four-times the number of pharmacies than traditional programs.

Physician & Pharmacist Profiling - No matter the information that you need, we can profile new physician and pharmacist targets by gathering names of key office and nursing personnel, best time and day for sales representatives’ visits, best location to visit the doctor’s office, hospital or clinic, and frequency of specific procedures performed.

Pharmacy Stocking - We can target the estimated 20,000 independent pharmacies located nationwide during the launch phase of new products with INSTOCK. The program begins with pharmaceutical databases that are updated daily and ranked by quintiles. Telemedical specialists call independent pharmacists to present and explain a client’s new product, new indication, or line extension. Incentives for immediately stocking the product are communicated and orders are captured. These orders are processed through the retailer’s regional wholesaler. Stocking incentives are fulfilled and rebate checks are issued. INSTOCK pharmacy stocking programs can be completed within 15-20 business days.

Clinical Trials - We offer a wide range of clinical trial recruitment services. Our direct experience with recruitment screening has included several studies for disease states ranging from lung cancer to Parkinson’s disease. Our management team has additional experience in the clinical arena that includes trials for arthritis, genital

 

3


Table of Contents

herpes, breast cancer, diabetes, bi-polar disorder, influenza and emphysema. Depending on client needs, we can provide a variety of seamless services or execute just one facet of a clinical trial campaign in conjunction with the client’s efforts.

Medical Education

Access Worldwide, through its AMG division, is one of the medical education providers to Fortune 500 pharmaceutical companies. Our executive staff has played a key role in the pre-launch, launch, and post-launch marketing of some of the industry’s most innovative and important new products. We work with the client to develop a strategy for educational programs that will support their marketing objectives, pre-launch and throughout the life of a product. Our creative and project staff implement those programs with scientific integrity and editorial clarity.

AMG produces continuing medical education programs that are lauded by physicians and accreditors. AMG’s multidisciplinary staff includes those with expertise in business and marketing, scientific publishing, multimedia production, art and graphic design, and meeting planning and management. Hence, our many successful programs include periodicals, monographs, journal supplements, slide presentations, videotapes, interactive programs, satellite teleconferences, web-based conferences and programs, and meetings of every shape and size.

Through our long-standing contacts, we provide clients with access to many medical associations, medical centers, and physician thought leaders. We provide complete coverage of the major medical congresses, access to the key opinion leaders, and a record of identifying and working in close alignment with our client’s needs.

The Range of Services - AMG works with its clients to determine message, content, and vehicle. Given our staff of experts in publishing, multimedia production, meeting management, and graphics, we can recommend the vehicle that best suits a client’s needs. From a 3-person roundtable to a dinner meeting for 1,000; from a local gathering to a meeting in Africa, Europe, or Asia; from a 38-city US video satellite teleconference to a multi-language production in 7 countries; from the first advisory board meeting through the CME series. We have extensive experience and a proven track record. Our turnkey services include meeting planning and management and editorial support in such areas as scientific symposia, CME series, investigator meetings, advisory board meetings, interactive workshops, university programs, sales training programs and speaker training programs. Other turnkey services include editorial, planning & logistics, and audiovisual.

Medical Publishing - Solid medical publications designed to meet the specific needs of our clients are a hallmark of our Company. Whether used as a stand-alone or to reinforce a program in another media, print is a lasting value and reference. Our publications range from newsletters reflecting the best in journalism to credible, clear journal supplements and in-depth clinical monographs. Our creative involvement is extensive and includes the development of manuscripts, consultation with guest authors, copy editing and proofreading, design, layout, and production.

Multimedia - Educational videotapes, broadcast programs, CD-ROMs, video satellite teleconferencing, live and archival web programs are all products and services generated by a client’s needs. For multimedia productions, we provide turnkey services from treatment and scripting, through production and duplication. Some of the multimedia services include treatment concept, scripting, storyboarding, animation and special effects, casting, coaching and rehearsing, preproduction arrangements and negotiations, production, direction, postproduction, duplication and packaging.

Therapeutic Experience - We have extensive experience in developing medical educational programs for drugs in the major therapeutic areas. We are particularly proud of our work because the scientific, educational, and regulatory challenge of developing and executing successful programs, particularly for new products, requires a high level of expertise and creativity. These programs include both domestic programs and international activities with multinational audiences and multilingual publications. Our therapeutic areas of expertise include: Allergy, cardiovascular disease, endocrinology and metabolism, gastroenterology, infectious disease, nephrology, neurology, organ transplantation, pharmacoeconomics, psychiatry, pulmonology, rheumatology, urology, and women’s health.

Medical Symposia - We have organized more than 1,500 domestic and international medical meetings of all sizes. One particular campaign for a pharmaceutical company involved several stages and components.

 

4


Table of Contents

Research Award Program - This program was developed to explore a major area of active research. The mission of the research association program was to support outstanding investigators at the early stages of their careers in academic research. The program supported research into the basic mechanisms of disease in any of the following areas: neuroscience, cardiovascular medicine, diabetes, endocrinology, inflammation/immunology and oncology.

Business Services Segment

Access Worldwide’s Business Services segment currently operates three state-of-the-art communications centers in the United States, and one in downtown Manila, the Philippines (the “Centers”). The Centers are strategically located to take advantage of significant labor pools supporting many of the various languages spoken in the U.S.

We have successfully implemented inbound, outbound and blended applications for our clients that span the full range of solutions. We are equally comfortable handling both business-to-business and business-to-consumer applications. Our experienced staff can help clients define an application that will meet its business objectives. Based on our experience, we are capable of serving a multitude of markets that include banking, insurance, credit card, retail, entertainment, telecommunications, healthcare, pharmaceutical, and public utilities.

Our inbound and outbound services include: Customer service, 1st tier technical support, sales acquisition & processing, third party verification, dealer locators, coupons/product samples, product recalls, customer acquisition, customer retention, and product awareness.

Multilingual Capabilities

We literally “speak the language” of the marketplace, including: Arabic, Cantonese, English, French, German, Hindi, Japanese, Khmer, Korean, Mandarin, Portuguese, Russian, Spanish, Tagalog, Urdu, and Vietnamese. Our multicultural and multilingual staff has executed more than 400 marketing campaigns, customer activations, and customer service programs all in the language of cultural origin. This type of target marketing has fueled new growth and driven revenue for a number of our clients.

We have long been recognized as a leader in delivering both business-to-business (“BTB”) and business-to-consumer (“BTC”) sales applications and customer services. We are known for our leading edge technology designed to help companies respond quickly to their customers’ needs. We have found speaking to prospects and customers in their native language is an often over-looked foundation necessary to successfully service the cultural marketplace. Over the years, statistics have shown sales conducted in-language deliver a 20%-30% conversion rate over English used on the same targets. The ability to communicate with a client’s prospects or customers in their native language has proven to deliver: significant retention of existing customer base; increase in sales revenues; higher level of understanding, and effective customer compliance.

By a client outsourcing its multicultural needs, it can reap the following advantages: More efficient utilization of its existing in-house resources, access to state-of-the-art technology without capital expenditure, access to a large pool of in-language agents, eliminate the need to hire and train additional staff, increase the speed of execution for new products and services, and instantly expand its existing capacity.

BTB Services

We have been instrumental in the success of many BTB applications. Our experienced staff has assisted clients in defining the requirements for an application that will meet their business objectives within one of the various markets. We are able to serve a multitude of markets that include financial, telecommunications, healthcare and pharmaceutical industries. Some of the applications include customer care, customer acquisition, customer retention, win-back campaigns, market research, preferred customer offers.

We have a proven track record that clearly demonstrates our ability to deliver the most complex applications, while remaining sensitive to both the client and prospects needs. Our philosophy dictates that we establish a comprehensive business relationship with our clients in order to deliver a seamless experience for the external customer that is consistent with their overall vision and expectations.

 

5


Table of Contents

Training

For two decades, we have combined proven processes, extensive experience and quality people to deliver the ultimate in telesales and customer care. We create a relationship with our clients in order to understand their business, goals and overall objectives. That information is communicated to the staff to provide a seamless experience for a client’s prospects and customers. It all starts with finding the right people and we do an exceptional job of locating the right talent to support our clients’ applications. The recruiting process is rigorous, taking an average of 2 – 4 weeks depending on the requirements. All candidates are thoroughly screened through written tests, telephone interviews and role-playing scenarios. Candidates are tested for their typing and spelling ability and their listening and communication skills. We require all candidates have at least a high school diploma, and in some cases a college degree and either customer service or sales experience before they are considered for any position. We work closely with our clients to ensure the training of the agents is as comprehensive as possible. If the client has training materials, we review the documents and move directly to a train-the-trainer methodology. If training materials are not available, our team collects the necessary information and develops the required modules to successfully complete the task.

Quality Assurance

To ensure lasting success, our management team continually evaluates the effectiveness of employee training and delivers continuous recurrent training programs. These training areas include our culture and commitment to quality, communication skills, customer care or sales skills, and system capabilities and efficiencies.

Our call monitoring is designed to ensure quality and consistency on each call handled by our agents. We have an independent department comprised of seasoned professionals to guarantee the quality of every application and call. Our Quality Assurance (“QA”) staff works with clients to determine the specific areas of measurement and will implement a monitoring schedule that is mutually agreed upon.

A combined effort between the supervisors and the QA department enables us to monitor each agent a minimum of 10 times per month. Both remote and side-by-side monitoring is utilized. The primary purpose of the observation is to ensure contract compliance, recognize superior performance and identify individual opportunities and training needs. The agents receive immediate feedback and are coached on techniques to improve their call handling skills.

Our remote monitoring function provides real-time remote monitoring capabilities. It is one of the most accessible and user-friendly systems in the industry today. This system will allow our clients to monitor our calls during normal hours of operation without intervention by our staff.

We have a sophisticated call tracking system that allows for flexibility in reporting. Our system has the capability of providing daily, weekly, monthly and cumulative reports. All of our clients receive daily production reports with the prior day’s activities. Additionally, our Internet scripting & data management system stores all data and statistics in an SQL database and allows for almost unlimited variations of reporting criteria.

Technology and Infrastructure

Our current technology platform delivers Customer Relationship Management (“CRM”) solutions authored in JAVA which fully leverage a browser-based application environment. Our customized CRM system delivers superior quality inbound and outbound communication center solutions which support the business processes of our clients. We are able to adapt our suite of solutions to meet the needs of our most sophisticated client’s requirements.

Our CRM platform is integrated with Concerto Software systems providing our Centers with a full suite of proprietary Computer Telephony Integrated (“CTI”) functionality. The solution runs on a scaleable multi-server environment running on fault-tolerant LINUX or Microsoft Server platforms.

Our CTI solution is further enhanced by the use of multi-modal queuing providing major productivity enhancements by offering “call blending” capabilities. We have added COGNOs© to our collection of solutions; providing our clients with key business intelligence indicators from our integrated performance management reporting platform.

 

6


Table of Contents

We employ the latest technology to effectively communicate with our client’s prospects and customers to deliver quality results in the areas of customer service, sales, and support. Our technology solutions are client-tailored allowing us to offer best of breed solutions to our clients. With a mix of customized proprietary system and commercial off the shelf solutions, we are able to provide maximum value to our end-users and customers by reducing costs and improving operational efficiencies.

Company Business Strategy and Recent Events

Business Strategy

Our business strategy is simple, operate and grow the business on a cost-effective basis while positioning the Company to benefit from the continuing trend toward outsourcing. Our goal is to increase client satisfaction and shareholder value as we:

Exploit Niche Market Opportunities

In each industry that we pursue, our goal is to build and maintain a leading position as a specialized outsourced marketing services provider. We are focused on outsourced marketing efforts in the healthcare and multicultural markets. Through our experience and technology systems, we have demonstrated effectiveness in communicating our clients’ products and services to complex and hard-to-reach markets, including physicians, pharmacists, patients and multilingual customers.

During the second quarter of 2005 the Company opened its first state of the art off-shore communications center in downtown Manila, Philippines. The expansion off-shore has improved our flexibility and ability to meet the demands of the existing markets, and companies that insist on exploring both on-shore and off-shore alternatives can do so without inviting a third party vendor into the conversation.

Drive Internal Growth

We continue to focus on growing internally by further penetrating existing client relationships, acquiring new client relationships, and introducing new service offerings. We have a long history of achieving high levels of client satisfaction and have significantly expanded client relationships as a result of demonstrated performance.

In 2005, we replaced a few of our Business Development personnel and continued to develop our existing Business Development team. We will continue to add new business development personnel as existing staff becomes fully utilized and when we identify an exceptional candidate. Management understands that in order to fully realize the Company’s market potential for internal growth, it must increase Access’ Business Development team and marketing efforts.

Establish an International Presence

As the need for our clients to minimize cost has grown, their propensity for outsourcing has grown along with it. To address those needs they have focused their attention overseas. To accommodate our clients and help drive our future growth, we established a presence in Manila, Philippines during the second quarter of 2005. Over the past year, we have evaluated a number of off-shore locations and found that the Philippines provided the best alternative to base our first off-shore facility. The Philippines provides a highly educated work force, excellent English language skills, low labor cost, a reliable technology infrastructure and an enduring American influence. This is our first entry into the growing off-shore Business Process Outsource (“BPO”) market.

Maintain Technological Leadership

We will continue to invest in proprietary systems and technologies that will provide us with competitive advantages. Our technology strategy is driven by our objective to maximize reliability, integration and flexibility.

 

7


Table of Contents

Recent Events

In February of 2006, we raised $2.5 million through an unregistered offering that was completed March 17, 2006. The offering included the private placement of convertible promissory notes issued by Access Worldwide to accredited investors, including certain directors and executive officers of the Company. The proceeds of the offering will be used for working capital.

On December 30, 2005, the Company and Stedman Stevens, the Chief Executive Officer of the AMG, entered into an amendment to his employment agreement dated September 10, 2004 by and between the Company and Mr. Stevens. The amendment changed the termination date of the Employment Agreement from September 10, 2007 to December 31, 2005. As a result, Mr. Stevens’ employment with the Company terminated December 31, 2005. Mr. Stevens no longer serves as the Chief Executive Officer of AMG due to personal reasons. Shawkat Raslan, the Chief Executive Officer of the Company will serve as interim CEO of AMG.

Patents, Trademarks, Service Marks & Licenses

Our service marks relate to the names, “Access Worldwide” and “Access Worldwide Communications, Inc.” and to our logo. The name, “Access Worldwide Communications, Inc.” and our logo received Certificates of Registration from the U.S. Patent and Trademark Office in 2001.

Our application for the name, “Access Worldwide,” has been registered with the U.S. Patent and Trademark Office since March 23, 2004. There is currently no known opposition to our use of the name Access Worldwide. If we were to lose the right to use the name “Access Worldwide” in our business, it could have a material, adverse effect on the Company.

Government Regulations

Several industries in which our clients operate are subject to varying degrees of government regulation, particularly the pharmaceutical, healthcare and telecommunications industries. Generally, compliance with these regulations is the responsibility of our client, but with the introduction of new regulations such as the national do-not-call registry in October 2003, it is imperative we stay vigilant in our efforts to comply. We could be subject to a variety of enforcement or private actions for our failure or the failure of our clients to conform to any number of these regulations.

Pharmaceutical Regulations

Pharmaceutical companies are subject to significant federal and state regulations. Currently, the Food, Drug and Cosmetics Act provide regulations for the approval, labeling, advertising, promotion, sale and distribution of drugs. There is no assurance that additional federal and/or state legislation regulating promotional and/or educational activities involving prescription drugs will not be enacted. New legislation and/or regulations could possibly limit the scope of our services.

In addition, pharmaceutical and marketing companies must comply with professional association and industry guidelines that were established to prevent conflicts of interest. Specifically, these guidelines apply to distribution of gifts, payments and reimbursements to physicians and other healthcare professionals. Any changes to the current guidelines could adversely affect our business.

Telecommunications Regulations

Our communication centers must comply with a variety of regulations enforced by the Federal Communications Commission (“FCC”) and Federal Trade Commission (“FTC”).

The FCC rules under the Federal Telephone Consumer Act of 1991, which, among other things, limits the hours which telemarketers may call consumers and prohibits the use of automated telephone dialing equipment to call certain telephone numbers. The FCC also prohibits the unauthorized switching of subscribers’ long distance carriers, known in the industry as “slamming,” and a fine of up to $100,000 may be imposed for each instance of slamming

 

8


Table of Contents

The FTC regulates under the Federal Telemarketing and Consumer Fraud and Abuse Protection Act of 1994 (“TCFAPA”) and Telemarketing Sales Rule (“TSR”). The TCFAPA broadly authorizes the FTC to issue regulations prohibiting misrepresentation in telephone sales. In 1995, the FTC issued regulations under the TCFAPA, which, among other things, require telemarketers to make certain disclosures when soliciting sales.

The FTC has amended the TSR and made changes to the regulation of predictive dialers, which is computerized dialing equipment that significantly increases the number of calls that can be generated and completed from a communication center. This technology can sometimes generate unanswered calls or calls that are answered by a person and abandoned. The FTC requires that no more than three percent of calls generated by predictive dials be answered by a person and abandoned, measured per day per calling campaign, and that the consumer’s phone must ring a minimum of 15 seconds (approximately 4 rings) before hang up. This revision went into effect on March 31, 2003.

The FTC has also amended the TSR to require telemarketers to play an identification message to each abandoned call effective October 1, 2003.

The telemarketing legislation that gained significant media attention during 2003 was the introduction of a national do-not-call registry. The registry, created by amending the TSR, went into effect on October 1, 2003. Consumers were invited to register their home telephone number(s) on the registry in an effort to reduce the number of incoming telemarketing solicitations. Telemarketers are required to search the registry at least every three months and remove the phone numbers of consumers who have registered from their databases. However, teleservices providers are allowed to contact consumers with whom they have an established business relationship for up to 18 months after the consumer’s last purchase, delivery or payment, even if the consumer’s telephone number is on the national do-not-call registry. Effective October 1, 2003, a consumer who receives a telemarketing call despite being on the registry is able to file a complaint with the FTC, with violators facing the possibility of being fined up to $11,000 per incident. In addition to federal regulation, teleservices providers must also comply with do-not-call lists that exist on the state level.

In January of 2004, the FTC began requiring that telemarketing firms identify themselves on Caller ID. The name displayed by Caller ID must either be the company trying to make a sale or the firm making the call. The display must also include a phone number that consumers can call during regular business hours and ask that the company no longer call them. Firms operating in geographical locations that do not have Caller ID technology do not have to comply.

We believe our operating procedures comply with the telephone solicitation rules of the FCC and FTC. However, we cannot assure you that additional federal or state legislation, or changes in regulatory implementation, would not limit the activities of the Company or our clients in the future or significantly increase the cost of regulatory compliance.

In regards to slamming, we believe that our training and other procedures are designed to prevent unauthorized switching. However, we cannot assure you that each employee will always follow our mandated procedures and applicable law. Accordingly, it is possible that employees may in some instances engage in unauthorized activities, including slamming.

We investigate consumer complaints reported to our telecommunications clients and report the results to such clients. To our knowledge, no FCC complaint has been brought against any of our clients as a result of our services. We believe that the FCC generally examines the sales activities of long distance telecommunications providers, including our clients, and the activities of outside vendors, such as the Company. If any complaints were brought against a client of ours, that client might assert that such complaints constituted a breach of its agreement with us and, if material, seek to terminate the contract. Any termination by our largest teleservices clients would likely have a material adverse effect on the Company.

The majority of states require outbound telemarketers to comply with various registration and disclosure requirements. As a publicly traded Company, we are exempt from the majority of these filing requirements. However, failure to comply with these requirements could result in fines and/or a ban on calls into states where a violation may occur.

 

9


Table of Contents

Competition

The outsourced marketing services industry in which we operate is very competitive and highly fragmented. We compete with other outsourced marketing services companies, ranging in size from very small companies offering specialized applications or short-term projects to large independent companies. While many companies provide outsourced marketing services, we believe that there is no single company that dominates the entire industry. Consolidation among prospective clients also increases competition for buyers of our services. A number of our competitors and potential competitors have more extensive marketing capabilities, more extensive experience and greater financial resources than we have. There can be no assurance that we will be able to compete successfully or that competitive pressures will not materially and adversely affect the Company.

There are significant barriers to becoming an outsourced marketing services company with national capabilities in industries governed by state and federal regulations, and our ability to provide specialized marketing programs helps differentiate us in this highly fragmented industry. Some of these barriers include the development of a broad range of marketing knowledge and expertise; the infrastructure and experience necessary to serve the demands of clients; the ability to simultaneously manage complex marketing programs in multiple jurisdictions; the development and maintenance of the necessary information technology systems; and the establishment of solid working relationships with clients. We believe that we have the foregoing capabilities. However, we cannot assure you that we will be able to maintain these capabilities or otherwise be able to successfully compete for clients.

Pharmaceutical Marketing and Medical Education Competitors

In the pharmaceutical and medical education industries, we have many competitors, including but not limited to pharmaceutical in-house agencies, divisions of worldwide and domestic healthcare advertising agencies and a number of boutique agencies. Competition may intensify as drug companies continue to consolidate and global agencies offer package buys of a wide range of promotional and educational services. In addition, we compete with the in-house marketing departments of our clients.

Communication Center Competitors

The teleservices industry is extremely fragmented with many companies offering one or more of the following services: center management, customer service, consulting, lead generation, fulfillment or database management services. Teleservices vendors may be selected based on a number of factors including price, range of services, expertise, speed to program execution and industry reputation, among others. We compete with large teleservices companies, such as APAC Customer Services, Convergys Corporation, ICT Group, Inc., SITEL Corporation, Sykes Enterprises, TeleTech Holdings, Inc., and West Corporation. These companies have significantly greater financial resources and more centers, as well as smaller, independent companies that have a niche in the multicultural or pharmaceutical marketing industries.

In addition, some clients use more than one teleservices company at a time and reallocate work among the various providers. This creates a project-by-project comparison of the performance of the various vendors in order to win new programs.

Our direct marketing services business is also subject to competition from more technologically sophisticated companies than Access, and management anticipates that such competition will intensify in the future. There can be no assurance that competitors will not introduce products or services that would achieve greater market acceptance or would be technologically superior to our products or services.

Furthermore, we believe that the growth in the telephone marketing industry, expected to grow by 8.4% from 2001 to 2006, according to the DMA, may attract new competitors to the industry. New companies may have greater resources than we do and could intensify the competition in the industry.

We also compete with companies that have overseas communication centers that offer multilingual capabilities and lower cost of labor. Increasingly, companies have begun to utilize Centers located in countries where the language in question is spoken to call consumers in the United States that speak that language. In addition, due to lower cost of labor, potential clients of ours are utilizing Centers in countries such as Canada and India to reach U.S. consumers in English. These trends, if they continue, could materially, adversely affect our financial condition and results of operations.

 

10


Table of Contents

Despite these developments with overseas competitors, our multilingual capabilities help to differentiate our services from competitors that offer English-only programs. The ability for clients to communicate with prospects or customers in their native language has proven to deliver higher rates of retention; an increase in sales revenues; a higher level of understanding of program specifics and benefits; and greater customer compliance. We believe that our ability to conduct programs in multiple languages is one of our key sales points and the reason that we have successfully attracted expanded programs and new clients.

As in the medical education arena, we must also compete against our clients; to the extent they make the decision to perform their telemarketing in-house. Several of our clients, potential clients and competitors have significant internal marketing staff and communication centers that have superior resources to ours.

In addition, the effectiveness of marketing by telephone and other direct methods could decrease as a result of consumer saturation and increased consumer resistance to such marketing methods. There can be no assurance that we will be able to anticipate and successfully respond in a timely manner to any such decrease.

Employees

As of December 31, 2005, the Company had approximately 1,000 employees domestically and overseas. None of our employees are represented by a labor union and we are not aware of any current activity to organize any of the employees. Management considers relations between the Company and its employees to be good.

Availability of Reports and Other Information

Our corporate website is http://www.accessww.com. We make available on this website, our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, Proxy Statements on Schedule 14A and amendments to those materials filed or furnished pursuant to Section 13(a) or 15(d) of the Securities and Exchange Act of 1934 as soon as reasonably practicable after we have electronically submitted such material to the Securities and Exchange Commission (the “Commission”). Our corporate website also contains our Corporate Governance Guidelines, Code of Ethics and Charter of the Audit Committee of the Board of Directors. Information contained in our website is not deemed incorporated into this Annual Report on Form 10K. In addition, the Commission’s website is http://www.sec.gov. The Commission makes available on its website, free of charge, reports, proxy and information statements, and other information regarding issuers, such as us, who file electronically with the Commission. Information on our website or the Commission’s website is not part of this document.

ITEM 1A. Risk Factors

The following are certain risk factors that could affect our business, financial performance, and results of operations. These risk factors should be considered in connection with evaluating the forward-looking statements contained in this Form 10-K, as the forward-looking statements are based on current expectations, and actual results and conditions could differ materially from the current expectations. Investing in our securities involves a high degree of risk, and before making an investment decision, you should carefully consider these risk factors as well as other information we include or incorporate by reference in the other reports we file with the Securities and Exchange Commission (“SEC”).

In addition to other information set forth in this report, readers should carefully consider the following risk factors in evaluating Access Worldwide and our business. Any of these risks could materially adversely affect our business, financial condition, or results of operations. These risks could also cause our actual results to differ materially from those indicated in the forward-looking statements contained herein and elsewhere. The risks described below are not the only risks facing us. Additional risks not currently known to us or those we currently deem to be immaterial may also materially and adversely affect our business operations.

 

11


Table of Contents

Risks Related to Our Business

We face risks related to our Debt Agreement

Our Debt Agreement dated June 10, 2003, as amended on August 11, 2003, November 13, 2003, and November 12, 2004, August 12, 2005, and March 7, 2006 contains various financial covenants that must be complied with on an ongoing basis. There can be no assurance that the Company will comply with these covenants in the future. The failure to comply with these covenants could negatively impact the liquidity and cash flow of the Company and therefore materially and adversely affect the Company.

We have incurred significant losses over the last three years and we may never achieve or sustain profitability.

We have an accumulated deficit of $75.6 million through December 31, 2005, including a net loss of approximately $4.7 million in 2005, and we may never achieve or sustain profitability. We will need to generate significantly higher revenues to achieve and sustain profitability. We cannot be certain that we will realize sufficient revenues or margins to sustain our business. Such conditions raise substantial doubt that we will be able to continue as a going concern without receiving additional funding or generating increased revenue in the future.

We may not be able to obtain additional capital to fund our operations on reasonable terms and this could hurt our business and negatively impact our stockholders.

If adequate funds in the form of equity or debt are not available on reasonable terms or terms acceptable to us in the future, we may be unable to continue as a going concern. If we raise additional funds through the issuance of convertible debt or additional equity securities, the percentage ownership of our existing stockholders would be reduced, the securities issued may have rights, preferences and privileges senior to those of holders of our common stock, and the terms of the securities may impose restrictions on our operations. Any additional funding would require the approval of CapitalSource Finance, LLC (“CapitalSource”), the Company’s institutional lender, and CapitalSource may not approve new funding if it requires subordination of their security interest, even if the funding is in the best interest of the Company or our stockholders.

Ability to pay Convertible Notes and possible dilution.

We have limited cash resources and our inability to make principal payments on our Convertible Notes in the future result in increase shareholder dilution. Convertible Notes I for $2.1 million becomes due during October 2006; however, payment is subject to approval of CapitalSource. In the event that approval is not obtained from CapitalSource, the Convertible Notes I will be in default and will accrue interest at the default rate of 16% retroactive to the issuance date and default warrants will become effective. The default interest will continue to accrue until such time that the Convertible Notes I are repaid or converted.

Conversion of the convertible notes will significantly dilute the percentage ownership of our existing stockholders.

If shares of our common stock are issued to the investors upon conversion of our Convertible Notes I, II, and IV, existing stockholders will have their ownership percentage substantially diluted. The number of shares of common stock issuable under the terms of the convertible notes will also affect our loss or earnings per share on a going-forward basis. The larger the number of shares deemed outstanding, the lower our earnings per share will be. The actual effect of any conversion on our loss or earnings per share will depend on the level of our losses or earnings in future periods, and the actual amount converted pursuant to the convertible notes. At December 31, 2005, $3.25 million in principal under the Convertible Notes I and II are convertible into 3.25 million shares of our common stock. On March 17, 2006 we completed the issuance of Convertible Debt IV for approximately $2.5 million of proceeds which are convertible into 5.0 million shares of our common stock

 

12


Table of Contents

Our growth is dependent on various factors

Our business and future operations depend significantly on our ability to utilize our existing infrastructure and databases to perform services for new clients, as well as on our ability to develop and successfully implement new marketing methods or channels for new services for existing clients.

Continued growth will also depend on a number of other factors, including, but not limited to, our ability to:

 

    Maintain the high quality of services we provide to customers;

 

    Recruit, motivate and retain qualified personnel;

 

    Train existing sales representatives or recruit new sales representatives to sell various categories of services; and,

 

    Open new service facilities in a timely and cost-effective manner.

In light of, among other things, our limited resources, we cannot assure you that we will be able to execute our strategy effectively. Any growth that we would be able to attain would require the implementation of enhanced operational and financial systems and resources, as well as additional management of the resources needed for which we may not have available. Any such growth, if not managed effectively, could have a material adverse effect on the Company.

Our future growth is dependent on the trend toward outsourcing

Our business and future operations depend largely on the industry trend toward outsourcing marketing services, particularly by pharmaceutical and telecommunications companies. There can be no assurance that this trend will continue, as companies may elect to perform such services internally. A significant change in the direction of this trend, particularly, whereby such industries cease or reduce their use of outsourced marketing services, such as those provided by us, could have a material adverse effect on the Company.

We are heavily dependent on the industries we serve, particularly the pharmaceutical and telecommunications industries

Our business and future operations are dependent to a great extent on the industries we serve, particularly the pharmaceutical and telecommunications industries. We also rely heavily on pharmaceutical and telecommunications companies increasing their marketing budgets as to which there can be no assurance. There can be no assurance that the pharmaceutical and telecommunications industries will grow or that they will continue to utilize entities such as Access Worldwide for outsourced marketing services. In addition, there can be no assurance that our business will benefit from any growth that these industries experience.

These industries are heavily regulated by federal and state authorities. Existing regulation, or increased regulation in the future, could negatively impact the ability of the industries to operate or grow. Anything that inhibits the operations or growth of the pharmaceutical and telecommunications industries could have a material adverse effect on the Company.

We may be affected by changes in a drug’s lifecycle

A substantial portion of our contracts are with pharmaceutical companies for medical education, product stocking and detailing services. We may be negatively impacted if contracts are delayed or cancelled as a result of new drugs not receiving FDA approval or existing drugs being removed from the market due to health or safety issues. Though we have cancellation clauses in some of our contracts allowing us to recoup any expenditure that was made to support a program in the event of such non-approval or non-renewal, such cancellations could materially affect the Company.

We could be severely impacted by the loss of any of the Company’s largest clients

Our largest clients, SBC Communications, Inc., Novartis International AG, and Anderson DDB, together accounted for approximately 59.1% of Access Worldwide’s revenues for the year ended December 31, 2005. There can be no assurance that these clients will continue to do business with us, and the loss of business from any of these clients could have a material adverse effect on the Company.

 

13


Table of Contents

We could be affected by a loss of contracts

The majority of our contracts are short-term and cancelable on 90 days notice or less, including, in the case of one principal client, cancellation by that client can be made with no advance notice. Although the contracts typically require payment of certain fees in the event the contract is terminated, the loss of any of our large contracts or the loss of multiple contracts could have a material adverse effect on the Company.

We rely on technology and could be adversely affected if the Company is unable to maintain facilities with the needed equipment

We have invested significant funds in specialized telecommunications and computer technologies and equipment to provide customized solutions to meet our clients’ needs. In addition, we have invested significantly in sophisticated proprietary databases and software that enable us to market our clients’ products to targeted markets. We anticipate that it will be necessary to continue to select, invest in and develop new and enhanced technology and proprietary databases on a timely basis in the future in order to maintain our competitiveness.

We have leased equipment and have expended substantial time and resources to train our personnel in the operation of our existing equipment and to integrate the operations of our systems and facilities. In the event of substantial improvements in computer technologies and telecommunications equipment, we may be required to acquire such new technologies and equipment at significant cost and/or phase out a portion of our existing equipment. There can be no assurance that our technologies and equipment will not be rendered obsolete or our services rendered less marketable. In addition, we cannot assure you that we will be able to continue to develop and maintain the technology and systems necessary for our business.

We are dependent on key personnel and may be affected by changes in senior management

The success of the Company depends in large part upon the abilities and continued service of our key management personnel. The failure of the Company to retain the services of all of our key personnel could have a material adverse effect on our business, including our financial condition and results of operations. In addition, in order to support any growth that we are able to effectuate, we will be required to recruit and retain additional qualified management personnel. In light of our limited resources, we cannot assure you that we will be able to recruit and retain such personnel. Our inability to attract and retain such personnel could have a material adverse effect on our business, financial condition and results of operations.

We are dependent on our labor force and could be affected by potentially high turnover rates

Many aspects of our business are labor intensive, and based on the transient nature of our work force, there is a potential for high personnel turnover. Our operations typically require specially trained persons, such as those employees who market services and products in languages other than English and those employees with expertise in the pharmaceutical detailing business. A higher turnover rate among our employees would increase our recruiting and training costs and decrease operating efficiencies and productivity. In addition, any growth in our business will require us to recruit and train qualified personnel at an accelerated rate from time to time. There can be no assurance that we will be able to continue to hire, train and retain a sufficient labor force of qualified persons to meet the needs of our business.

We could be affected by a business interruption

Our business is highly dependent on our computer, software and telephone equipment. The temporary or permanent loss of such systems or equipment, through casualty or operating malfunction, or a significant increase in the cost of telephone services that is not recoverable through an increase in the price of our services, could have a material adverse affect on the Company. Our property and business interruption insurance may not adequately compensate us for all losses that we may incur in any such event.

 

14


Table of Contents

Our stock price has declined substantially at times in the previous year and may become more volatile

The market price of Access Worldwide’s common stock has fluctuated in the past and is likely to fluctuate in the future as well. During 2005, our stock’s closing price fluctuated from a low of $0.47 to a high of $0.98. The average trading volume for the past 52 weeks was 10,040 shares per day, but the volatility of the price is often driven by trading volumes that can total less than 5,000 shares of common stock per day. With this level of volume, small trades can have a significant impact on the price. Additional factors that may have a significant impact on the market price of the stock include:

 

    Future announcements concerning Access Worldwide or our competitors;

 

    Results of technological innovations or service extensions;

 

    Government regulations; and

 

    Changes in general market conditions, particularly in the market for micro-cap stocks.

Shortfalls in Access Worldwide’s revenues or earnings in any given period relative to any expectations in the securities markets could immediately, significantly and adversely affect the trading price of the common stock. We have experienced and may experience future quarter to quarter fluctuations in our results of operations. Quarterly results of operations may fluctuate as a result of a variety of factors, including, but not limited to, the size and timing of client orders, changes in client budgets, material variations in the cost of telephone services, the demand for our services, the timing of the introduction of new services and service enhancements by the Company, the market acceptance of new services, competitive conditions in the industries we serve, our ability to effectuate any strategic transactions and general economic conditions. These factors, either individually or in the aggregate, could result in decreasing revenues and earnings, which could, in turn, materially and adversely affect the price of the Company’s common stock.

We face risk due to our stock trading on the Over the Counter Bulletin Board (“OTCBB”)

Because our stock trades on the OTCBB and not on an exchange or the NASDAQ National Market or NASDAQ Capital Market, we have less ability to access the public equity and debt markets, should it be necessary or advisable to do so, than if our stock traded on one of those other more recognizable trading venues.

We face a risk that we may not be able to successfully operate our new communication center in Manila, Philippines

Our communication center in the Philippines represents our first off-shore communication center. The opening of this Center required substantial investment, the establishment of a Philippines management team, and securing contracts to perform work at this Center. The inability to continue to execute one or all of the above items would have a material adverse effect on the Company.

Risks Related to Our Industry

We may be adversely impacted by competition, industry consolidation and potential consumer saturation

The outsourced marketing services industry in which we operate is very competitive and highly fragmented. We compete with other outsourced marketing services companies, ranging in size from very small companies offering specialized applications or short-term projects to large independent companies. While many companies provide outsourced marketing services, we believe that there is no single company that dominates the entire industry. A significant number of our competitors and potential competitors have more extensive marketing capabilities, more extensive experience and greater financial resources than the Company. Consolidation among prospective clients also increases competition for buyers of our services. There can be no assurance that we will be able to compete successfully or that competitive pressures will not materially and adversely affect the Company.

 

15


Table of Contents

We were impacted by the events of September 11, 2001, and may be impacted in the future by events of a similar nature, war and other international conflicts

Our businesses were impacted by the events of September 11, 2001 when we experienced, among other things, lost production days at our communication centers, lower than expected call volume and cancelled medical education meetings.

To the extent that there are any further events of a nature similar to that of September 11, 2001, war and other international conflicts, or a prolonged downturn in the U.S. economy, our financial condition and results of operations could be materially adversely affected.

We are subject to extensive regulations and compliance with these regulations can be costly, time consuming and subject the Company to fines for non-compliance

Several industries in which our clients operate are subject to varying degrees of governmental regulation, particularly the pharmaceutical and telecommunications industries. Generally, compliance with these regulations is the responsibility of our clients. However, we are exposed to a variety of enforcement or private actions for our failure or the failure of our clients to comply with such regulations.

Pharmaceutical companies, in particular, and the healthcare industry, in general, are subject to significant federal and state regulations. There can be no assurance that additional federal or state legislation or rules regulating the pharmaceutical or healthcare industries will not be enacted. Any such new legislation or rules could limit the scope of our services or significantly increase the cost of regulatory compliance.

Our communication centers must comply with a variety of regulations as well. We believe our operating procedures comply with the telephone solicitation rules of the FCC and FTC. However, we cannot assure you that additional federal or state legislation, or changes in regulatory implementation, would not limit the activities of the Company or our clients in the future or significantly increase the cost of regulatory compliance.

In addition, the majority of states require outbound telemarketers to comply with various registration and documentation requirements. Failure to comply with the registration requirements could result in fines and call prohibitions which could have a material adverse effect on the Company.

Forward-Looking Statements

From time to time, including in this report, we may publish forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities and Exchange Act of 1934, as amended. Those statements represent our current expectations, beliefs, future plans and strategies, anticipated events or trends concerning matters that are not historical facts. Such forward-looking statements include, among others:

 

    Statements regarding proposed activities pursuant to agreements with clients;

 

    Future plans relating to our business strategy; and,

 

    Trends, or proposals, or activities of clients or industries which we serve.

Such statements involve known and unknown risks, uncertainties and other factors that may cause the actual results to differ materially from those expressed or implied by such forward-looking statements. Factors that could cause actual results to differ materially from those expressed or implied by such forward-looking statements include, but are not limited, to the following:

 

    Risks associated with our Debt Agreement;

 

16


Table of Contents
    Competition from other third-party providers and those of our clients and prospects who may decide to do the work that we do in-house;

 

    Industry consolidation which reduces the number of clients that we are able to serve;

 

    Potential consumer saturation reducing the need for our services;

 

    Certain needs for our growth;

 

    Our dependence on the continuation of the trend toward outsourcing;

 

    Dependence on the industries we serve;

 

    The effect of changes in a drug’s life cycle;

 

    Our ability and our clients’ ability to comply with state, federal and industry regulations;

 

    Reliance on a limited number of major clients;

 

    The effects of possible contract cancellations;

 

    Reliance on technology;

 

    Reliance on key personnel and recent changes in management;

 

    Reliance on our labor force;

 

    The possible impact of terrorist activity or attacks, war and other international conflicts, and a downturn in the US economy;

 

    The effects of an interruption of our business;

 

    The volatility of our stock price;

 

    Risks associated with our stock trading on the OTC Bulletin Board; and

 

    Our inability to successfully operate our communication center in the Philippines.

ITEM 2. Properties

Our principal executive offices are located in Boca Raton, Florida. We have operations in Florida, New York, Maryland, Virginia and Maine, domestically, in Manila and Philippines, internationally. All of our facilities are leased and have lease terms two to ten years. The Center in Manila, Philippines adds approximately 18,000 square feet to our facility space. We believe that our current facilities are adequate for our needs for the foreseeable future. Set forth below is a list of the facilities that we currently utilize.

 

Location

  

Principal Use

   Approx. Square
Feet

Boca Raton, FL

   Corporate Offices    1,600

Pharmaceutical Services Segment:

     

Boca Raton, FL

   Physician and Pharmacy Tele-detailing    31,700

New York, NY

   Medical Education Services    10,000

Business Services Segment:

     

Arlington (Roslyn), VA

   Customer Sales and Service Programs    36,300

Hyattsville, MD

   Customer Sales and Service Programs    24,500

Augusta, ME

   Customer Sales and Service Programs    15,000

Manila, Philippines

   Customer Sales and Service Programs    18,000

 

17


Table of Contents

ITEM 3. Legal Proceedings

The Company is involved in a variety of proceedings that arise from time to time in the ordinary course of its business. We are involved in legal actions arising in the ordinary course of business. We believe that the ultimate resolution of these matters will not have a material effect on our consolidated financial position, results of operations or cash flows except for the following:

On September 10, 2004, Ivelisse Lamboy (the “Plaintiff”), a former employee with AM Medica, filed suit against us in the Supreme Court of New York, County of Bronx for wrongful termination and breach of an employment agreement. The Plaintiff was seeking $0.5 million in damages which she claimed was equal to 10 years of employment. We believed the claims asserted had no legal basis and defended our position. On December 14, 2005, we were granted summary judgment by the court and the case was dismissed.

ITEM 4. Submission of Matters to a Vote of Security Holders

No matters were submitted to a vote of our shareholders during the fourth quarter ended December 31, 2005.

PART II

ITEM 5. Market for Registrant’s Common Equity, Related Shareholder Matters, and Issuer Purchases of Equity Securities

(a) Market Information

Our Common Stock trades on the Over the Counter Bulletin Board under the symbol “AWWC.” The over-the-counter market quotations reflect inter-dealer prices, without retail mark-up, mark-down or commissions and may not necessarily represent actual transactions. The following table sets forth the high and low intra-day sale prices for our common stock as reported by the markets in which our stock traded for the periods indicated:

 

     Market Prices
     2005    2004

Fiscal Quarters

   High    Low    High    Low

First Quarter

   $ 0.87    $ 0.76    $ 0.95    $ 0.61

Second Quarter

     0.98      0.75      1.50      0.75

Third Quarter

     0.94      0.47      1.10      0.70

Fourth Quarter

     0.66      0.51      0.92      0.69

(b) Holders

The number of record holders of common stock as of March 15, 2006 was approximately 844, and the number of beneficial owners of common stock as of March 28, 2006 was approximately 174.

(c) Dividends

We have never paid cash dividends on our common stock and do not anticipate paying cash dividends on our common stock in the foreseeable future. In addition, the terms of our Debt Agreement prohibit us from making dividend payments.

(d) Securities Authorized for Issuance Under Equity Compensation Plans

The information required under this item is included with Item 12 of Part III of this Form 10-K.

 

18


Table of Contents

ITEM 6. Selected Financial Data (Unaudited)

The selected statements of operations data for the quarters ended March 31, June 30, September 30 and December 31, 2005, and 2004 set forth below have been derived from our unaudited Consolidated Financial Statements. The following selected financial data should be read in conjunction with our Consolidated Financial Statements and the Notes thereto, and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” included elsewhere in this Form 10-K.

 

     Quarters Ended  
     December 31,
2005
    September 30,
2005
   

June 30,

2005

   

March 31,

2005

    December 31,
2004
    September 30,
2004
    June 30,
2004
    March 31,
2004
 
     (In Thousands Except for Per Share Data)  

Statements of Operations Data:

                

Revenues

   $ 10,581     $ 8,455     $ 9,535     $ 10,351     $ 10,654     $ 9,872     $ 13,960     $ 12,981  

Cost of revenues

     6,023       5,242       5,593       5,510       5,948       5,841       7,646       8,024  
                                                                

Gross profit

     4,558       3,213       3,942       4,841       4,706       4,031       6,314       4,957  

Selling, general and administrative expenses

     5,515       4,747       4,192       5,022       5,024       4,641       5,550       4,890  
                                                                

(Loss) income from operations

     (957 )     (1,534 )     (250 )     (181 )     (318 )     (610 )     764       67  

Interest income

     21       6       6       7       4       6       4       2  

Interest expense – related parties

     (23 )     (23 )     (22 )     (24 )     (22 )     (22 )     (21 )     (22 )

Interest expense

     (445 )     (466 )     (424 )     (372 )     (289 )     (314 )     (318 )     (322 )
                                                                

Net income before deemed dividend

     (1,404 )     (2,017 )     (690 )     (570 )     (625 )     (940 )     429       (275 )

Deemed dividend – warrants issued to certain stockholders

     —         (740 )     —         —         —         —         —         —    
                                                                

Net (loss) income

   $ (1,404 )   $ (2,757 )   $ (690 )   $ (570 )   $ (625 )   $ (940 )   $ 429     $ (275 )
                                                                

Basic (loss) earnings per share of common stock:

                

Net (loss) income

   $ (0.08 )   $ (0.20 )   $ (0.06 )   $ (0.05 )   $ (0.06 )   $ (0.09 )   $ 0.04     $ (0.03 )

Weighted average common shares outstanding

     16,609,552       13,599,552       11,286,219       11,177,052       10,546,386       9,906,886       9,839,312       9,740,501  

Diluted (loss) earnings per share of common stock:(1)

                

Net (loss) income

   $ (0.08 )   $ (0.20 )   $ (0.06 )   $ (0.05 )   $ (0.06 )   $ (0.09 )   $ 0.04     $ (0.03 )

Weighted average common shares outstanding

     16,609,552       13,599,552       11,286,219       11,177,052       10,546,386       9,906,886       11,392,684       9,740,501  

(1) Since the effects of outstanding stock options, common stock equivalents, and warrants are anti-dilutive for all quarters in 2005 and 2004 except for the second quarter of 2004, these effects have not been included in the calculation of diluted earning per share.

 

19


Table of Contents

The following tables present summary historical consolidated financial data. The summary consolidated financial data for fiscal years 2005, 2004 and 2003 has been derived from our audited consolidated financial statements included in Item 8 of this Annual Report on Form 10-K. The following summary consolidated financial data should be read in conjunction with Items 7 and 8 of this Annual Report on Form 10-K.

 

     Years Ended December 31,  
     2005     2004     2003     2002     2001  
     (In Thousands Except for Per Share Data)  

Statements of Operations Data:

          

Revenues

   $ 38,922     $ 47,467     $ 51,084     $ 48,434     $ 48,191  

Cost of revenues

     22,368       27,459       33,084       30,762       32,475  
                                        

Gross profit

     16,554       20,008       18,000       17,672       15,716  

Selling, general and administrative expenses

     19,476       20,105       20,071       17,257       14,488  

Impairment of intangible assets(1)

     —         —         8,952       —         31,955  

Gain on debt extinguishment

     —         —         (300 )     —         —    

Amortization expense

     —         —         111       242       2,131  
                                        

(Loss) income from operations

     (2,922 )     (97 )     (10,834 )     173       (32,858 )

Interest income

     40       16       14       37       49  

Interest income – related parties

     —         —         —         197       1,333  

Interest expense – related parties

     (92 )     (87 )     (112 )     (284 )     (460 )

Interest expense

     (1,707 )     (1,243 )     (1,255 )     (532 )     (4,519 )

Other expense

     —         —         —         —         (60 )
                                        

Loss before income tax benefit

     (4,681 )     (1,411 )     (12,187 )     (409 )     (36,515 )

Income tax benefit

     —         —         (546 )     (139 )     (757 )

Deemed dividend – warrants issued to certain stockholders

     (740 )     —         —         —         —    
                                        

Loss from continuing operations

     (5,421 )     (1,411 )     (11,641 )     (270 )     (35,758 )

Discontinued operations(2):

          

Loss from discontinued operations, net of income tax(1)

     —         —         —         (380 )     (841 )

Gain on disposal of segment, net of income tax expense of $1,506 for 2002.

     —         —         —         8,541       —    
                                        
     —         —         —         8,161       (841 )
                                        

Net (loss) income

   $ (5,421 )   $ (1,411 )   $ (11,641 )   $ 7,891     $ (36,599 )
                                        

Basic (loss) earnings per share of common stock:

          

Continuing operations

   $ (0.41 )   $ (0.14 )   $ (1.20 )   $ (0.03 )   $ (3.67 )

Discontinued operations

   $ —       $ —       $ —       $ 0.84     $ (0.09 )

Net (loss) income

   $ (0.41 )   $ (0.14 )   $ (1.20 )   $ 0.81     $ (3.76 )

Weighted average common shares outstanding

     13,084,761       10,008,271       9,740,418       9,740,001       9,740,001  

Diluted (loss) earnings per share of common stock:

          

Continuing operations

   $ (0.41 )   $ (0.14 )   $ (1.20 )   $ (0.03 )   $ (3.67 )

Discontinued operations

   $ —       $ —       $ —       $ 0.84     $ (0.09 )

Net (loss) income(3)

   $ (0.41 )   $ (0.14 )   $ (1.20 )   $ 0.81     $ (3.76 )

Weighted average common shares outstanding

     13,084,761       10,008,271       9,740,418       9,740,001       9,740,001  

 

20


Table of Contents
     As of December 31,  
     2005     2004     2003     2002    2001  
     (In Thousands Except for Per Share Data)  

Balance Sheet Data:

           

Current assets

   $ 10,381     $ 11,660     $ 14,451     $ 15,394    $ 24,815  

Total assets

     16,263       16,010       19,479 (1)     29,431      57,532 (1)

Current liabilities

     14,477       13,526       17,368       18,462      48,793  

Long-term debt, less current maturities

     2,050       1,563       1,085       52      5,676  

Mandatorily redeemable preferred stock

     4,000       4,000       4,000       4,000      4,000  

Common stockholders’ (deficit) equity

     (5,060 )     (3,865 )     (3,750 )     6,603      (1,288 )

(1) In the fourth quarter of 2001, we recorded an impairment charge of $32.0 million in continuing operations and $0.8 million in discontinued operations in accordance with FASB 121, “Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to be Disposed Of”. In 2003, we recorded an impairment charge of approximately $9.0 million in accordance with FASB 142, “Goodwill and Other Intangible Assets” and FASB 144, “Accounting for the Impairment or Disposal of Long-Lived Assets”.
(2) In accordance with FASB 144, we have reclassified as discontinued operations, the operations of our Cultural Access Group and Phoenix divisions which were sold in the first quarter of 2002.
(3) Since the effects of outstanding stock options, common stock equivalents, and warrants are anti-dilutive, these effects have not been included in the calculation of diluted EPS.

ITEM 7. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion of the financial condition and results of operations of the Company should be read in conjunction with Selected Financial Data and our Consolidated Financial Statements and the Notes thereto included elsewhere in this Form 10-K.

Overview

Established in 1983, Access Worldwide Communications, Inc. (“Access Worldwide,” “Access,” “we,” “our,” “us” or the “Company” refers to Access Worldwide and/or, as the context requires, one or more of our subsidiaries) is an outsourced marketing services company that provides a variety of sales, marketing, education and communication programs to clients in the medical, pharmaceutical, telecommunications, financial services, insurance and consumer products industries. We provide services through the following two business segments:

 

    Pharmaceutical Services Segment, which consists of our medical education business, AM Medica Group (“AMG”), and our pharmaceutical communication business, TMS Professional Markets Group (“TMS”). These two business units provides medical education, medical publishing, product detailing, physician and pharmacist profiling, patient education, disease management, pharmacy stocking, and clinical trial recruitment to the pharmaceutical and medical industries.

 

    Business Services Segment, which consists of our communication business, TelAc Teleservices Group (“TelAc”) and our offshore communication business Access Worldwide (AWWC) Philippines, Inc. (the “Philippines”) provides telemarketing services including inbound and outbound programs to clients in the telecommunications, financial services, legal services, insurance and consumer products industries.

We believe that our ability to provide specialized marketing programs supported by technological systems helps to differentiate us in the highly fragmented outsourced marketing services industry.

Critical Accounting Policies and Estimates

Management’s discussion and analysis of its financial condition and results of operations are based upon our consolidated financial statements, which have been prepared in accordance with accounting principles generally accepted in the U.S. The preparation of these financial statements requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, sales and expenses as well as the disclosure of contingent assets and liabilities. We regularly review our estimates and assumptions. These estimates and assumptions, which are based upon historical experience and on various other factors believed to be reasonable under the circumstances, form the basis for making judgments about the carrying values of assets and liabilities that are not readily apparent from other sources. Reported amounts and disclosures may have been different had management used different estimates and assumptions or if different conditions had occurred in the periods presented. Our accounting policies can be found in Note 2 to our Consolidated Financial Statements. Below is a discussion of the policies that we believe may involve a high degree of judgment and complexity.

 

21


Table of Contents

Revenues

We provide a variety of services to a diverse client base. The principal sources of revenue and manner of recognition are as follows:

 

    For medical education and meeting programs, we recognize revenue as services are provided based on project milestones, which at times results in unbilled receivables and favorable and unfavorable cost variances. Under this method, estimated revenues and cost of sales are generally accrued based on project milestones.

 

    For telemarketing projects, we recognize revenue on one of the following bases: production hours, inbound minutes, completed presentations, phone calls placed or received, sales made per hour or a fixed monthly fee. Revenues are recognized as the services are performed.

Accounts receivable

We extend credit to our customers in the normal course of business. We continuously monitor collections and payments from our customers and maintain an allowance for doubtful accounts based upon historical experience and any specific customer collection issues that we have identified. While such bad debt expenses have historically been within our expectations and the allowances established, we cannot guarantee that we will continue to experience the same credit loss rates that we have in the past. Since our accounts receivable are concentrated in a relatively few number of customers, a significant change in the liquidity or financial position of any of these customers could have a material adverse impact on the collectability of our accounts receivable and our future operating results. Management’s assessment and judgment are vital requirements in assessing the ultimate realization of accounts receivable, including the credit-worthiness, financial stability and effects of market conditions on each client.

Valuation of long-lived assets

We review long-lived assets for impairment whenever events or changes in circumstances indicate that the carrying amount of these assets may not be fully recoverable. When we determine that the carrying amount of long-lived assets may not be fully recoverable, we measure impairment by comparing an asset’s estimated fair value to its carrying value. The determination of fair value is based on quoted market prices in active markets, if available, or independent appraisals; sales price negotiations; or projected future cash flows discounted at a rate determined by management to be commensurate with our business risk. The estimation of fair value utilizing discounted forecasted cash flows includes significant judgments regarding assumptions of revenue, operating and marketing costs; selling and administrative expenses; interest rates; property, plant and equipment additions and retirements; and industry competition and general economic and business conditions, among other factors.

Income taxes

We recognize deferred tax assets and liabilities based on differences between the financial statement carrying amounts and the tax basis of assets and liabilities. We consider tax loss carrybacks, reversal of deferred tax liabilities, tax planning and estimates of future taxable income in assessing a need for a valuation allowance. At the time it is determined that we are unable to realize deferred tax assets in excess of the recorded amount, an adjustment to the deferred tax asset would increase income in the period such determination was made. Likewise, should we determine that we would not be able to realize all or part of our net deferred tax assets in the future, an adjustment to the deferred tax assets would be charged to income in the period such determination was made.

Accounting for Stock-Based Compensation

FASB Statement No. 123, Accounting for Stock-Based Compensation (“SFAS No. 123”), defines a fair value method of accounting for issuance of stock options and other equity instruments. Under the fair value method, compensation cost is measured at the grant date based on the fair value of the award and is recognized over the service period, which is usually the vesting period. Pursuant to SFAS No. 123, we were not required to adopt the fair value method of accounting for employee stock-based transactions through December 31, 2005. We were permitted to account for such transactions under APB Opinion No. 25, Accounting for Stock Issued to Employees (“APB No. 25”), which defines an intrinsic value method of accounting for the issuance of stock options and other equity instruments, but are required to disclose in a note to our consolidated financial statements pro forma net income and per share amounts as if we had applied the methods prescribed by SFAS No. 123. For purposes of the pro forma disclosure, we calculate the fair value of our stock options using the

 

22


Table of Contents

Black-Scholes option-pricing model. To use this model, we must judgmentally determine the estimated life of the stock option, the projected volatility of our common stock over the estimated life of the stock option, the projected dividend yield of our common stock over the estimated life of the stock option, and the risk-free interest rate. For further information regarding our pro forma disclosure estimates, see Note 2 to our Consolidated Financial Statements.

Recent Accounting Pronouncements

In December 2004, the FASB issued Statement No. 123 (revised 2004), Share-Based Payment (“SFAS No. 123R”). This statement is a revision of FASB Statement No. 123, Accounting for Stock-Based Compensation (“SFAS No. 123”), and supersedes APB Opinion No. 25, and its related implementation guidance. Under SFAS No. 123R, entities are required to recognize the cost of an equity award based on its fair value at the date of grant. The cost, which is calculated in a similar manner to the pro forma calculation shown in Note 2 to our Notes to Consolidated Financial Statements, is recognized over the attribution period, which is the expected period of benefit. SFAS No. 123R is effective for fiscal periods beginning on or after June 15, 2005. In April 2005, the Securities and Exchange Commission (“SEC”) amended its Regulation S-X to amend the date of compliance with SFAS No. 123R to the first reporting period of the fiscal year beginning on or after June 15, 2005. In accordance with the new rule, the accounting provisions of SFAS No. 123R will be effective for us beginning in the first quarter of fiscal 2006.

SFAS No. 123R permits public companies to adopt its requirements using one of two methods- “modified prospective” or “modified retrospective”. The “modified prospective” method requires that compensation cost is recognized beginning with the effective date (a) based on the requirements of SFAS No. 123R for all share-based payments granted, modified or settled after the effective date and (b) based on the requirements of SFAS No. 123 for all awards granted to employees prior to the effective date of SFAS No. 123R that remain unvested on the effective date. The “modified retrospective” method which includes the requirements of the modified prospective method described above, but also permits entities to restate, based on the amounts previously recognized under SFAS 123 for purposes of pro forma disclosures, either (a) all prior periods presented or (b) prior interim periods of the year of adoption. We plan to adopt SFAS No. 123R using the modified prospective method.

As permitted by SFAS No. 123, we currently account for share-based payments to employees using APB No. 25’s intrinsic value method and, as such, generally recognize no compensation cost for employee stock options. Accordingly, the adoption of SFAS No. 123R’s fair value method will not affect our total cash flows or financial position, but it will increase reported expense. We expect the adoption of SFAS No. 123R to result in additional stock-based compensation expense of approximately $130,000 during 2006 for stock options granted prior to January 1, 2006, plus the expense of options granted in 2006, if any. However, had we adopted SFAS No. 123R in prior periods, the impact of that standard would have approximated the impact of SFAS No. 123 as described in the disclosure of pro forma net income and earnings per share in Note 2 to our Notes to Consolidated Financial Statements.

In May 2005, the FASB issued SFAS No. 154, “Accounting Changes and Error Corrections” SFAS No. 154 is a replacement of APB No. 20 and FASB Statement No. 3. SFAS No. 154 provides guidance on the accounting for and reporting of accounting changes and error corrections. It establishes retrospective application as the required method for reporting a change in accounting principle. SFAS No. 154 provides guidance for determining whether retrospective application of a change in accounting principle is impracticable and for reporting a change when retrospective application is impracticable. The reporting of a correction of an error by restating previously issued financial statements is also addressed by SFAS No. 154. SFAS No. 154 is effective for accounting changes and corrections of errors made in fiscal years beginning after December 15, 2005. The Company will adopt this pronouncement beginning in fiscal year 2006, and does not expect the adoption to have a significant impact on our financial statements.

In June 2005 the Emerging Issues Task Force (“EITF”) issued Issue No. 05-2, The Meaning of Conventional Convertible Debt Instrument in Issue No. 00-19. The Task Force reached a consensus that the exception to the requirements of paragraphs 12-33 of Issue 00-19 for “conventional convertible debt instruments” should be retained. Further that instruments that provide the holder with an option to convert into a fixed number of shares (or equivalent amount of cash at the discretion of the issuer) for which the ability to exercise the option is based on the passage of time or contingent event should be considered “conventional” for purposes of applying Issue 00-19. Instruments that contain “standard” anti-dilution provisions would not preclude a conclusion that the instrument is convertible into a fixed number of shares. Standard anti-dilution provisions are those that result in adjustments to the conversion ratio in the event of an equity restructuring transaction that is designed to maintain the value of the conversion option. The consensus in this Issue is to be applied to new instruments entered into and instruments modified beginning after June 29, 2005. We considered the consensus in this Issue when determining the accounting for our private placement of convertible debt completed on August 31, 20005 as described in Note 8 of our Notes to Consolidated Financial Statements.

 

23


Table of Contents

In September 2005 the EITF issued Issue No. 05-07, Accounting for Modifications to Conversion Options Embedded in Debt Instruments and Related Issues. The Task Force reached a consensus that an entity should include, upon modification of a convertible debt instrument, the change in fair value of the related embedded conversion option in the analysis to determine whether a debt instrument has been extinguished pursuant to Issue 96-19. The change in the fair value of an embedded conversion option should be calculated as the difference between the fair value of the embedded conversion option immediately before and after the modification and should be included in the Issue 96-19 analysis because there is a direct correlation between the value if the embedded conversion option and the yields demanded on a convertible debt instrument. The Task Force agreed to amend Issue 96-19 to include non-cash changes to the conversion terms under this consensus. The Task Force reached a further consensus that the modification of a convertible debt instrument should affect subsequent recognition of interest expense for the associated debt instrument for changes in the fair value of the embedded conversion option. The change in fair value of an embedded conversion option should be calculated as the difference between the fair value of the embedded conversion option immediately before and after the modification. The value exchanged by the holder for the modification of the conversion option should be recognized as a discount (or premium) with a corresponding increase (or decrease) in additional paid-in capital. This Issue should be applied to future modifications of debt instruments beginning in the first interim or annual reporting period beginning after December 15, 2005.

In September 2005, the EITF issued Issue No. 05-8, Income Tax Consequences of Issuing Convertible Debt with a Beneficial Conversion Feature. This Issue responds to questions about the accounting for the tax effects of issuing convertible debt with a beneficial conversion feature, (i.e., a security with a non-detachable conversion feature that is “in-the-money”). Under the U.S. Federal Income Tax Code, the entire amount of the proceeds received at the issuance of the debt is treated as the tax basis of the convertible debt security. This differs from the accounting treatment, which requires that the convertible security be recorded at par value with a discount for a portion of the proceeds representing the intrinsic value of the conversion feature. The portion treated as a discount is allocated to paid-in capital in accordance with EITF Issue 00-27, “Application of Issue No. 98-5 to Certain Convertible Instruments.” The Task Force noted that the issuance of convertible debt with beneficial conversion features results in a book-tax basis difference because a beneficial conversion feature effectively creates two separate instruments, (i.e., a debt instrument and an equity instrument) for accounting purposes, as opposed to a single debt instrument for tax purposes. Companies should be required to record deferred taxes on the difference between the book and tax basis. This difference should be considered a temporary difference for purposes of applying SFAS No. 109, Accounting for Income Taxes, because the difference will result in a taxable amount when the reported amount of the liability is recovered or settled. The recognition of deferred taxes for the temporary difference resulting from a beneficial conversion feature should be recorded as an adjustment to additional paid-in capital. The consensus is effective for periods beginning after December 15, 2005 and should be applied to all instruments with a beneficial conversion feature accounted for under Issue 00-27. The adjustment should be made by retrospective application under FASB Statement No. 154, Accounting Changes and Error Corrections. The impact of Issue No. 05-8 is not expected to be material to our consolidated financial statements due to our net operating loss carryforward described in Note 6 to our Notes to Consolidated Financial Statements.

Results of Operations by Segment for 2005 and 2004

The following table sets forth, for the periods indicated, certain statements of operations data by segment obtained from our consolidated statements of operations.

 

     Pharmaceutical Services     Business Services  
     2005    2004    Change     2005     2004     Change  
     (in thousands)  

Statements of Operations Data:

              

Revenues

   $ 24,476    $ 25,108    $ (632 )   $ 14,446     $ 22,359     $ (7,913 )

Cost of revenues

     12,983      13,195      (212 )     9,385       14,263       (4,878 )
                                              

Gross profit

     11,493      11,913      (420 )     5,061       8,096       (3,035 )

Selling, general and administrative expenses

     8,265      8,121      144       8,848       8,437       411  
                                              

Operating income (loss)

   $ 3,228    $ 3,792    $ (564 )   $ (3,787 )   $ (341 )   $ (3,446 )
                                              

Year Ended December 31, 2005 Compared to Year Ended December 31, 2004

Our revenues decreased $8.6 million, or 18.1%, to $38.9 million for 2005, compared to $47.5 million for 2004. Revenues for the Pharmaceutical Segment decreased $0.6 million, or 2.4%, to $24.5 million for 2005, compared to $25.1 million for 2004. The decrease was due to a reduction of revenue of $1.7 million in our medical education business. This reduction was caused primarily by a decrease in work being performed for a significant customer at our medical education division. The decrease in the medical education business was offset by an increase in value-added billing for two significant customers in pharmaceutical

 

24


Table of Contents

communication business. This value-added billing was generated by the increase in programs and the increase in requests from these customers for additional reporting and IT analysis. Revenues for the Business Segment decreased $8.0 million, or 35.7%, to $14.4 million for 2005, compared to $22.4 million for 2004. The decrease in revenues is primarily attributed to the lead time necessary for our three new business development professionals to replace the revenue lost from a prior client prematurely halting its marketing programs due to court rulings and regulatory changes that made it difficult to sell bundled services to consumers. We are continuing to experience an increase in business activity from each of these individuals. The reduction in revenue domestically was offset slightly by the international revenues generated in our communication center in the Philippines, which became operational in the later part of 2005.

Our gross profit decreased $3.5 million, or 17.5%, to $16.6 million for 2005, compared to $20.0 million in 2004. Our gross profit as a percentage of revenues increased slightly to 42.7% for 2005, compared to 42.1% for 2004. Gross profit as a percentage of revenues for the Pharmaceutical Segment decreased to 46.9% for 2005, compared to 47.4% for 2004. The decrease was primarily attributed to the decrease in work being performed for a high margin generating client in our medical education division. Gross profit as a percentage of revenues for the Business Segment decreased to 35.4% for 2005, compared to 36.2% for 2004. The slight decrease is primarily attributed to our quick response to the decrease in revenues and our ability to adjust our cost of sales quickly and effectively.

Our selling, general and administrative expenses, which include $2.4 million and $3.5 million of general and administrative expenses incurred by our corporate headquarters that is not allocated to the segment amounts discussed below, decreased $0.6 million, or 3.0%, to $19.5 million for 2005, compared to $20.1 million for 2004. Our total selling, general and administrative expenses as a percentage of revenues increased to 50.1% for 2005, compared to 42.3% for 2004. Selling, general and administrative expenses as a percentage of revenues for the Pharmaceutical Segment increased to 33.9% for 2005, compared to 32.3% for 2004. The increase was primarily attributed to our medical education division’s decrease in revenue, coupled with an increase in recruiting fees to place 5 new employees. The increase was partially offset by the favorable settlement of our litigation against MTI for $0.4 million during 2005. Selling, general and administrative expenses as a percentage of revenues for the Business Segment increased to 61.1% for 2005, compared to 37.5% for 2004. The increase was primarily attributed to the decrease in revenues and the addition of $0.7 million of costs to establish our communications center in the Philippines.

Our net interest expense increased $0.5 million, or 38.5%, to $1.8 million for 2005, compared to $1.3 million for 2004. The increase was primarily attributed to: i) the increase of $0.1 million from the increase in our outstanding debt with Capital Source, ii) the increase of $0.3 million resulting from the issuance of Convertible Notes II in December 2004, and iii) an increase of $0.1 million in financing costs on equipment purchased for operation of our Philippine’s communication center.

We had no income tax benefit in 2005 or in 2004. Our effective tax rate was 0% in 2005 and in 2004.

Results of Operations by Segment for 2004 and 2003

The following table sets forth, for the periods indicated, certain statements of operations data by segment obtained from our consolidated statements of operations.

 

     Pharmaceutical Services     Business Services  
     2004    2003     Change     2004     2003    Change  
     (in thousands)  

Statements of Operations Data:

              

Revenues

   $ 25,108    $ 22,834     $ 2,274     $ 22,359     $ 28,250    $ (5,891 )

Cost of revenues

     13,195      15,225       (2,030 )     14,263       17,858      (3,595 )
                                              

Gross profit

     11,913      7,609       4,304       8,096       10,392      (2,296 )

Selling, general and administrative expenses

     8,121      7,914       207       8,437       8,673      (236 )

Impairment of intangible assets

     —        8,952       (8,952 )     —         —        —    

Amortization expense

     —        111       (111 )     —         —        —    

Gain on debt extinguishment

     —        (300 )     300       —         —        —    
                                              

Operating income (loss)

   $ 3,792    $ (9,068 )   $ 12,860     $ (341 )   $ 1,719    $ (2,060 )
                                              

Year Ended December 31, 2004 Compared to Year Ended December 31, 2003

Our revenues decreased $3.6 million, or 7.0%, to $47.5 million for 2004, compared to $51.1 million for 2003. Revenues for the Pharmaceutical Segment increased $2.3 million, or 10.1%, to $25.1 million for 2004, compared to $22.8 million for 2003. The increase was primarily due to our entry into the Direct to Consumer (“DTC”) marketplace where we executed several programs for some well known pharmaceutical companies. The increased business was offset by a continuing decrease in our medical education revenues. Revenues for the Business Segment decreased $5.9 million, or

 

25


Table of Contents

20.8%, to $22.4 million for 2004, compared to $28.3 million for 2003. The decrease in revenues is primarily attributed to a client prematurely halting its marketing programs due to court rulings and regulatory changes that made it difficult to sell bundled services to consumers. In the past, our client had been able to sell local and long distance services to consumers, often at lower prices than if sold separately. To address the loss of this client and the decrease in revenues, we added two new business development personnel to sell our Business Services, and have plans to expand our communication center into the Philippines.

Our gross profit increased $2.0 million, or 11.1%, to $20.0 million for 2004, compared to $18.0 million in 2003. Our gross profit as a percentage of revenues increased to 42.1% for 2004, compared to 35.2% for 2003. Gross profit as a percentage of revenues for the Pharmaceutical Segment increased to 47.4% for 2004, compared to 33.3% for 2003. The increase was primarily attributed to an increase in inbound business notably our DTC and Customer Relationship Management (CRM) business, providing more value-added billable services and increased gross margins at our medical education business with decreased revenues. Gross profit as a percentage of revenues for the Business Segment decreased to 36.2% for 2004, compared to 36.7% for 2003. The slight decrease is primarily attributed to our quick response to the decrease in revenues and our ability to adjust our cost of sales quickly and effectively.

Our selling, general and administrative expenses did not change significantly from $20.1 million for 2004, compared to $20.1 million for 2003. Our selling, general and administrative expenses as a percentage of revenues increased to 42.3% for 2004, compared to 39.3% for 2003. Selling, general and administrative expenses as a percentage of revenues for the Pharmaceutical Segment decreased to 32.3% for 2004, compared to 34.6% for 2003. The decrease was primarily attributed to the increase in revenues and management’s focus on managing overhead expenditures and efforts to operate as efficiently as possible. Selling, general and administrative expenses as a percentage of revenues for the Business Segment increased to 37.5% for 2004, compared to 30.7% for 2003. The increase was primarily attributed to the decrease in revenues and management’s efforts to reduce overhead expenditures without severely impacting its business needs and operating efficiencies.

In the third quarter of 2003, we recognized an impairment loss in the amount of $9.0 million. The impairment was a result of the decrease in the number of medical meetings held by two of our major clients and an overall decline in revenues. Management worked diligently to hire additional sales personnel to remedy the situation. Such impairment loss was for those intangible assets which we have determined that the cash flow from operations plus an estimate of the proceeds from its eventual disposition indicated that there was an impairment of the intangible assets at September 30, 2003.

Our net interest expense decreased $0.1 million, or 7.1%, to $1.3 million for 2004, compared to $1.4 million for 2003. The decrease was primarily attributed to the decrease in our outstanding debt with CapitalSource and our subordinated promissory note offset by an increase in operating equipment financing.

Our income tax benefit from continuing operations decreased to $0.0 million in 2004, compared to $0.5 million in 2003. Our effective tax rate decreased from a benefit of 4.5% in 2003, compared to 0% in 2004. The increase is primarily attributed to our increased losses which generated net operating loss carryforwards that were offset by an increase in the valuation allowance against the corresponding deferred tax assets.

Liquidity, Capital Resources, and Going Concern Considerations

The accompanying consolidated financial statements have been prepared on a going concern basis, which contemplates the realization of assets and the satisfaction of liabilities in the normal course of business; and, as a consequence, the consolidated financial statements do not include any adjustments relating to the recoverability and classification of recorded asset amounts or the amounts and classifications of liabilities that might be necessary should we be unable to continue as a going concern. At December 31, 2005, we had an accumulated deficit of $75.6 million and had recurring losses from operations of $2.9 million, $0.1 million and $10.8 million for the three years ended December 31, 2005, 2004 and 2003, respectively.

At December 31, 2005, we had negative working capital of $4.1 million, an increase of $2.3 million, or 127.7%, from negative working capital of $1.8 million at December 31, 2004. The increase in negative working capital is mainly attributed to the increase in our current portion of indebtedness that represents our revolving line of credit with Capital Source, which has been classified as a current liability. In accordance with Emerging Issues Task Force (“EITF”) No. 95-22, “Accounting for Agreements that Include Both a Subjective Acceleration Clause and a Lock-box Arrangement,” which states that agreements with both subjective acceleration clauses and a lock-box agreement should be classified as a current liability due to the financial institution’s ability to accelerate the due date of the debt based on certain events outside of our control, we have classified the entire amount outstanding on the Debt Agreement as current portion of indebtedness in the accompanying consolidated balance sheets at December 31, 2005 and 2004. Management believes that it has chosen a financial institution that understands our business and is committed to being a business partner thereby reducing the risk that the acceleration clause combined with a lock-box arrangement would impact or shorten the six-year term of the Revolver.

 

26


Table of Contents

The loss experienced in 2005 is mainly attributed to the lengthy period it is taking us to replace $4.0 million of revenue from a long standing client, which was lost in late 2004 due to court rulings and regulatory changes that made it difficult for the client to sell bundled services to consumers. The lengthy period has placed a strain on cash flow and our liquidity, such that in 2005, we used $7.5 million to fund operations and capital expenditures. These funds were provided by cash and cash equivalents, release of restricted cash, borrowings under our Debt Agreement, two private equity placements totaling $3.3 million, and a private debt placement totaling $2.5 million, which was completed on March 17, 2006.

As a result, we have increased our Business Services’ business development team by adding three new business development individuals. They have the task of replacing the lost business and building a robust revenue pipeline. Management continues to see improvement in the revenue pipeline and believes that the current business development team should be able to replace the lost business in 2006.

During October 2006, our Convertible Notes I for $2.1 million becomes due; however, payment is subject to the approval of CapitalSource. In the event that approval is not obtained from CapitalSource, the Convertible Notes I will be in default and will accrue interest at the default rate of 16% retroactive to the July 2003 issuance date; and default warrants to purchase 1,050,000 shares of our common stock with an exercise price of $0.01 per share will become effective and will vest in October 2007. The default interest will continue to accrue until such time that the Convertible Notes I are repaid or converted.

Our primary sources of liquidity consist of cash and cash equivalents, release of restricted cash, availability of borrowings under our Debt Agreement, private equity and debt placements. As of April 11, 2006, we had cash and cash equivalents of $1.7 million.

Our ultimate ability to continue as a going concern will depend on achieving or exceeding our planned revenues while managing costs to enable us to become profitable. Our current 2006 Operating Plan projects that cash available from planned revenue, combined with the $1.7 million cash and cash equivalents, will be adequate to defer the requirement for new funding through December 31, 2006. Our historical revenue results do not give us sufficient predictability to indicate exactly when the required higher revenue levels might be achieved, if at all. Therefore should our Business Development team fail to achieve or exceed the planned revenues, we would need to obtain additional funding or explore strategic alternatives to meet our cash flow needs. However, no assurance can be given that additional financing will be available to us on acceptable terms, or at all.

It is possible that we will not achieve profitable operations in the near term and therefore it is possible our operations will continue to consume cash in the foreseeable future. There can be no assurances that we will succeed in achieving our planned revenues and goals. Failure to do so will have a material adverse effect on our business, prospects, financial condition and operating results and our ability to continue as a going concern.

Net cash used in operating activities was $4.6 million in 2005, compared net cash provided by operating activities of $3.9 million in 2004. The net decrease was primarily due to a decrease in accounts receivables of $0.4 million, a decrease in grants payable of $2.2 million, and a decrease in deferred revenue of $1.1 million and the $3.3 million increase in net loss in 2005 compared to 2004. The change in accounts receivable was primarily the result of decreased revenue and billings in our business services segment and medical education division. The requirement of less grant payments to be made to recipients on behalf of our clients caused the change in grants payable. The change in deferred revenue was the result of an increase in requests from certain significant pharmaceutical customers to pre-bill them at the end of the 2004 year for services not yet fully performed under our contracts with them. Such requests were not as prevalent at the end of the 2005 year. Net cash provided by operating activities was $3.9 million in 2004, compared net cash used in operating activities of $0.3 million in 2003. The increase was primarily attributed to quicker invoicing of our accounts receivables, collections of our accounts receivables, causing faster and better management of our accounts payable.

Our accounts receivable turnover averaged 58.2 days, 73.7 days and 73.4 days for the years ended December 31, 2005, 2004 and 2003, respectively.

Net cash used in investing activities was $2.9 million in 2005, compared to $0.7 in 2004. The change was the result of significant purchases of fixed assets totaling approximately $2.3 million related to the build-out of our new communications center in Manila, Philippines. Net cash used in investing activities was $0.7 million in 2004, compared to $1.4 million in 2003. The decrease is primarily attributed the certificate of deposit purchased in 2003 with no similar purchase in 2004 offset by an increase in capital expenditures to support our growing Pharmaceutical Services and the opening of our Augusta, Maine communications center.

 

27


Table of Contents

Net cash provided by financing activities was $6.7 million in 2005, compared to net cash used in financing activities of $1.1 million in 2004. The increase was primarily due to increases in net borrowing under the Debt Agreement of $1.6 million and borrowing for equipment under a capital lease in the Philippines of $0.9 million, as well as an increase due to proceeds from a private placement from Accredited Investors of $1.0 million and proceeds from the issuance of common stock of $3.3 million. The increased borrowing was primarily a result of the delays being experienced in reconciling completed projects and collections of accounts receivables and increased working capital needs due to decreases in revenues. Net cash used in financing activities was $1.1 million in 2004, compared to net cash provided by financing activities of $0.02 million in 2003. The decrease is primarily attributed to collections from accounts receivables and deferred revenues which allowed us to reduce our outstanding debt balance offset by proceeds received from our private placement of 5% Convertible Debt Notes II to accredited investors.

Credit Facility and Debt Agreement

On June 10, 2003, we restructured our financing structure by entering into a new revolving credit, term loan and security agreement (“Debt Agreement”) with Capital Source Finance, LLC (“Capital Source”), a commercial finance firm with expertise in the pharmaceutical industry through their healthcare finance lending unit and settled our Credit Facility with the Bank Group and our 6.5% subordinated promissory note with a former stockholder of AM Medica Communications Group for $0.7 million and made a $50,000 payment on our 6% subordinated promissory note (the “Subordinated Note”) with a former stockholder of TMS Professional Markets Group. The Debt Agreement amended the Subordinated Note to be subordinated to the Debt Agreement with regularly scheduled monthly payments of principal and interest not to exceed the lesser of 25% of Excess Cash Flow (as defined in the Debt Agreement) for the prior month or $63,000 per month.

The Debt Agreement provides up to $10.0 million under a revolving line of credit (the “Revolver”); up to $0.5 million under a Term Loan (the “Term Loan”). The Revolver has a three year term and bears interest at the greater of 7.0% or prime rate plus 2.75%. The availability on the Revolver is based on a percentage of our accounts receivable, unbilled receivables and billings in excess of cost, as defined. The Term Loan was collateralized by the personal assets of Mr. Shawkat Raslan, Chief Executive Officer of the Company (“Personal Guarantee”) and bore interest at the prime rate plus 5.75% with monthly payments of $83,333 commencing on July 1, 2003 through maturity on December 31, 2003. The Term Loan required us to have initial subscriptions of at least $2.0 million in Convertible Notes on or before July 15, 2003.

On July 15, 2003, we sold $2.1 million of our 5% Convertible Promissory Notes and Warrants (“Convertible Notes I”). The securities were offered and sold pursuant to the exemption provided by Section 4(2) of the Securities Act of 1933, as amended, and Rule 506 of Regulation D as promulgated under the Securities Act. The securities were sold only to Accredited Investors including Company officers and directors, as that term is defined under Regulation D. The Convertible Notes I have a 39 month term and bear interest at a rate of 5%. Interest is paid quarterly, provided we are in compliance with the covenants of our Debt Agreement. Holders of the convertible notes may convert all or any part of the principal amount into shares of our common stock at any time beginning one year from issuance date until all principal and accrued interest thereon is paid in full, at a conversion price equal to $1.00 per share. The warrants are exercisable, at a purchase price of $0.01 per share of common stock, from one year after the issuance date through 10 years from the vesting date. Proceeds from the sale of these securities were used to fund working capital and operations.

The Term Loan was repaid as scheduled in December 2003 and the Personal Guarantee released.

In addition, a letter of credit previously issued to the landlord of our Maryland communication center by the Bank Group was canceled in June 2003. A new letter of credit was issued to the landlord in June 2003 and is collateralized by a certificate of deposit in the original amount of $834,000 (see Note 3 of our Notes to Consolidated Financial Statements).

On July 29, 2003, we notified CapitalSource of a default of covenants as a result of a breakdown in negotiation with MTI Information System (“MTI”) to settle severely delinquent account receivables in the amount of $0.6 million.

On August 11, 2003, we entered into the First Amendment (the “First Amendment”) to the Debt Agreement which modified the financial covenants to allow for bad debt expense of $0.6 million.

As of September 30, 2003, we were in default of our financial covenants contained in our Debt Agreement due to a significant decrease in revenues and profitability at our medical education division. On November 13, 2003, we entered into the Second Amendment (“Second Amendment”) to our Debt Agreement dated June 10, 2003. The Second Amendment modified the financial covenants to allow for the above mentioned events and increased the minimum additional participation fee from $250,000 to $400,050.

 

28


Table of Contents

On January 29, 2004, due to our expanding Business Services business, the Debt Agreement with Capital Source was amended to include an Overadvance Agreement (the “Overadvance “) with Capital Source for a maximum of $0.6 million to fund the expansion of TelAc Teleservices Group (“TelAc”) into Augusta, Maine. The Overadvance was for an 18 month period commencing on January 28, 2004 and bore interest at 11% per annum. Monthly payments of interest only were due until August 1, 2004, when additional monthly principal payments of $50,000 commenced. The Overadvance agreement contained an Overadvance Participation Fee of the greater of $150,000 or 1.5% of the product of 5 times consolidated annualized earning before interest, taxes, depreciation and amortization (“EBITDA”) if paid at maturity or the occurrence of a triggering event, as defined. The Overadvance was collateralized by the personal assets of Mr. Shawkat Raslan, Chief Executive Officer of the Company (“Personal Guarantee I”). The Overadvance, including the Participation Fee of $150,000 was repaid as scheduled in July of 2005 and the Personal Guarantee I released.

During the fourth quarter of 2004, we were notified by one of our main Business Services clients that it would be prematurely halting its marketing programs due to court rulings and regulatory changes that made it difficult to sell bundled services to consumers. As a result, on November 12, 2004, we entered into the Third Amendment (the “Third Amendment”) to our Debt Agreement dated June 10, 2003 that modified among other things, the minimum EBITDA, the Fixed Coverage Ratio, the Minimum Cash Velocity, as defined, and the extended the term of the Debt Agreement to June 10, 2009.

In conjunction with the Third Amendment on December 15, 2004, we completed a private placement of $1.15 million of Convertible Notes and Warrants (“Convertible Notes II”) to purchase up to 1.15 million shares of our common stock that were sold to accredited investors. The proceeds of the Convertible Notes II were used to fund working capital and operations. The Convertible Notes II have a 39 month term, bearing interest at a rate of 5% and are convertible after one year from the Effective Date of the Convertible Notes II to common stock at $1.00 per share. The warrants have an exercise price of $0.01 per share, a term of ten years, and are exercisable commencing December 15, 2005. Interest on the Convertible Notes II is paid quarterly, provided we are in compliance with the covenants of our Debt Agreement. Principal is payable on the earliest of the 39 month term or a Change of Control (as defined); in either case, only after (i) all amounts due under our Debt Agreement have been paid or (ii) CapitalSource has consented to the payment.

In the event that any interest payment is not made within 30 days of its due date, an interest rate of 8% will be retroactively applied to the Effective Date of the Convertible Notes I and II. In the event of a default, as defined, a default rate of the lesser of 16% per annum or the maximum rate of interest allowable by law will be retroactively applied to the Effective Date of the Convertible Notes I and II and additional warrants equaling 50% of the remaining outstanding principal balance of the Convertible Notes I and II plus all accrued and unpaid interest will be required to be issued. We will take all reasonable efforts to file a registration statement so as to permit a public offering and sale by the holders of Convertible Notes II under the Securities Act within 395 days from the Effective Date.

On March 4, 2005, we sold and issued to accredited investors 1,000,000 shares of Access Worldwide Communications, Inc. common stock at a price per share of $1.00, via a Subscription Agreement (the “Subscription Agreement”), for an aggregate purchase price of approximately $1 million. The sale of these shares was exempt from registration under the Securities Act of 1933 as a private offering to “accredited investors” under Section 4(2) of the Securities Act and Rule 506 of Regulation D.

On June 10, 2005, due to the longer than expected lead time to replace the revenues previously generated by one of our main Business Services clients, we notified CapitalSource, that we were in default of our financial covenants contained in our Debt Agreement. On August 12, 2005, we entered into the Fourth Amendment (“Fourth Amendment”) to our Debt Agreement that modified among other things, the Minimum EBITDA and the Fixed Coverage Ratio, as defined. The Fourth Amendment required us to raise a minimum of $967,000 of net aggregate proceeds from the sale of equity capital. The proceeds were required to be maintained in a deposit account (“Deposit Account”) with Merrill Lynch subject to permitted scheduled withdrawals to fund working capital and operations. The account was pledged as collateral under the Debt Agreement and is subject to an Account Control Agreement between the Company, Capital Source, and Merrill Lynch. As of December 31, 2005 $0.2 million remained in the Deposit Account.

On July 10, 2005, we amended the March 4, 2005 Subscription Agreement to include a provision for the issuance of warrants if we raise additional capital within a year of the Subscription Agreement for a purchase price which is less than the $1.00 per share price. The exercise price of the warrants shall be that which provides for an average purchase price per share of our common stock that is similar to that of the purchase price of the additional capital raising.

In August of 2005, we initiated a private placement for $2.255 million of Convertible Notes (“Convertible Notes III”) and Warrants (“Warrants”) to Accredited Investors, as such term is defined in the Securities and Exchange Act of 1933, as amended. The Convertible Notes III are convertible at a ratio of 2 shares of the Company’s common stock for each $1.00

 

29


Table of Contents

invested. The Convertible Notes III automatically convert upon a Conversion Event, which is defined as that date upon which the majority of our common stockholders, pursuant to Delaware law, consent to amend the Company’s Amended and Restated Certificate of Incorporation (“Certificate of Incorporation”), to increase the authorized shares of the Company’s Common Stock from 20 million to not less than 35 million. Each holder of the Convertible Notes III received a warrant to purchase 2 shares of the Company’s common stock for each $1.00 invested. The Warrants have an exercise price of $0.75 per share, a term of ten years, and are exercisable commencing upon the Vesting Date, which is defined as the completion of both (i) the date upon which the Holder of the Warrant pays the purchase price for the Notes, and (ii) the date of the Conversion Event.

On August 25, 2005, the Conversion Event occurred, whereby the stockholders holding a majority of the Company’s common stock approved, via written consent, an amendment to the Company’s Certificate of Incorporation to increase the number of authorized shares of the Company’s common stock from 20 million to 40 million. As a result, on the August 31, 2005 closing date of the Convertible Notes III, the notes automatically converted into 4,510,000 shares of the Company’s common stock, which were issued on November 16, 2005.

As a result of the private placement of Convertible Notes III, on September 15, 2005, we issued warrants to purchase 1,000,000 shares of our common stock to the investors in the March 4, 2005 private placement pursuant to the Subscription Agreement. The warrants have an exercise price of $0.01 per share, a ten year term and vested upon the Conversion Event.

On November 1, 2005, we notified CapitalSource that as of September 30, 2005, we were in default of our financial covenants to the Debt Agreement due to continued losses at our Business Services segment as we continue to replace revenues from a large client which was lost at the end of 2004. Management continues to make changes to reduce the losses at our United States Business Services segment.

On November 21, 2005, we entered into a forbearance agreement (the “Forbearance Agreement”) with CapitalSource. The Forbearance Agreement provides that Capital Source (a) forbear its right to accelerate collection of the full outstanding balance on the Debt Agreement, as amended, which rights arose from the Event of Default, and (b) maintain its discretionary right to continue to make available to the Company draws as provided under the Debt Agreement, until the Forbearance Termination Date of January 31, 2006.

On February 9, 2006, as a result of continued Events of Default at October 31, 2005 and November 30, 2005, we entered into an amendment to the Forbearance Agreement which extended the termination date to February 14, 2006. On March 7, 2006, we entered into the Fifth Amendment to the Debt Agreement (“Fifth Amendment”) that modified among other things, the Minimum EBITDA, the Fixed Coverage Ratio, and added a $250,000 Minimum Available Cash requirement, as defined. In addition, it required new capital to be raised for a minimum of $2.5 million (“Convertible Debt IV”). The Fifth Amendment requires that $1.6 million of the proceeds from Convertible Debt IV will be maintained in the Deposit Account with Merrill Lynch subject to permitted monthly scheduled withdrawals between March and September 2006 to fund our working capital and operations. The Deposit Account was pledged as collateral under the Debt Agreement and is subject to an Account Control Agreement between the Company, Capital Source, and Merrill Lynch.

On March 17, 2006, we completed the capital raising of Convertible Debt IV after receiving cash proceeds of approximately $2.5 million from Accredited Investors; as such term is defined in the Securities and Exchange Act of 1933, as amended, including $0.5 million from certain members of the Company’s Board of Directors,. The proceeds of the private placement will be used to fund working capital and operations.

Each Holder of a Convertible Debt IV note may convert the note to Common Stock at a rate (2) shares per $1.00 invested. The notes have a term of thirty (36) months, with interest of 5.0% per month, and are convertible at any time prior to maturity.

We expect to meet our short-term liquidity requirements through net cash provided by operations, the release of restricted cash as collateral under lease arrangement (see Note 3 in our Notes to the Consolidated Financial Statements), borrowings under the Debt Agreement and proceeds raised from Convertible Debt IV. We believe that these sources of cash will be sufficient to meet the Company’s operating needs and planned capital expenditures for at least the next twelve months.

 

30


Table of Contents

Contractual Obligations and Off Balance Sheet Arrangements

The following is a chart of the Company’s approximate contractual cash payment obligations, which have been aggregated to facilitate a basic understanding of the Company’s liquidity as of December 31, 2005:

Contractual Cash Obligations

 

     Payments Due by Period
     Total    1 year    2-4 years    5 years    After 5 years

Long-term debt

   $ 4,807,000    $ 4,807,000    $ —      $ —      $ —  

Convertible debt

     3,250,000      2,100,000      1,150,000      —        —  

Capital lease obligations

     1,061,000      391,000      661,000      9,000      —  

Operating leases

     9,121,000      2,760,000      5,125,000      949,000      287,000

Insurance Financing

     31,000      31,000      —        —        —  
                                  

Total contractual obligations

   $ 18,270,000    $ 10,089,000    $ 6,936,000    $ 958,000    $ 287,000
                                  

The Company has no off-balance sheet arrangements. The debt and lease obligations in the table above do not include accrued interest. In addition $80,000 of grants payable at December 31, 2005 are not included in the above table due to the uncertainty of the timing of payment which is determined by our clients.

Employment Agreements

In connection with certain acquisitions and in the normal course of business, we have entered into employment agreements with our management employees, which expire at various times through 2008, certain of whom are our stockholders. The employment agreements have terms up to three years and require annual base salary payments of $1,029,000 and bonus payments of up to $367,000 per year.

 

31


Table of Contents

ITEM 7A. Quantitative and Qualitative Disclosures About Market Risk

We are exposed to market risk from changes in interest rates and are subject to interest rate risk on our Debt Agreement caused by changes in interest rates. Our ability to limit our exposure to market risk and interest rate risk is restricted as a result of our current cash management arrangements under the Debt Agreement. Accordingly, we are unable to enter into any derivative or similar transactions that could limit our exposure to market risk and interest rate risks. Our Debt Agreement currently provides for an interest rate of the greater of 7% or prime plus 2.75%. The prime rate is the prime rate published by the Wall Street Journal. A one percent change in the prime interest rate would result in a pre-tax impact to us on earnings of approximately $0.04 million.

ITEM 8. Financial Statements and Supplementary Data

Our Consolidated Financial Statements and the Notes thereto, together with the report thereon of BDO Seidman, LLP dated April 11, 2006, are filed as part of this Form 10-K.

 

32


Table of Contents

ITEM 9. Changes In and Disagreements with Accountants on Accounting and Financial Disclosures

None.

ITEM 9A. Controls and Procedures

Disclosure Controls and Procedures

We carried out an evaluation under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of our disclosure controls and procedures as of the end of the period covered by this Annual Report. Based upon that evaluation, our Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and procedures were effective as of the period covered by this Annual Report in accumulating and communicating to our management, including our Chief Executive Officer and Chief Financial Officer, material information required to be included in the reports we file or submit under the Securities Exchange Act of 1934 as appropriate to allow timely decisions regarding required disclosure.

Changes in Internal Control Over Financial Reporting

Based on an evaluation under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, there has been no change in our internal control over financial reporting during our last fiscal quarter, identified in connection with that evaluation, that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.

ITEM 9B. Other Information

None.

PART III

ITEMS 10, 11, 12, 13 and 14.

The information required by Items 10, 11, 12, 13 and 14 (except for the information required by Item 12 required by Item 201(d) of Regulation S-K) will be set forth in our Proxy Statement relating to the 2006 Annual Meeting of Shareholders, which will be filed no later than April 30, 2006, and is incorporated herein by reference.

EQUITY COMPENSATION PLAN INFORMATION

 

Plan Category

   (a)
Number of securities
to be issued upon
exercise of
outstanding options,
warrants and rights
  

(b)

Weighted-average
exercise price of
outstanding options,
warrants and rights

  

(c)

Number of securities
remaining available for
future issuance under
equity compensation plans
(excluding securities
reflected in column (a)

Equity compensation plans approved by security holders

   1,464,006    $ 0.68    464,994

Equity compensation plans not approved by security holders

   0      0    0

Total

   1,464,006    $ 0.68    464,994

 

33


Table of Contents

PART IV

ITEM 15. Exhibits and Financial Statement Schedules

The following report and Consolidated Financial Statements and the Notes thereto are filed as part of this report beginning on page F-1, pursuant to Item 8.

(a)(1) Financial Statements.

 

Report of Independent Registered Public Accounting Firm

Consolidated Balance Sheets

Consolidated Statements of Operations

Consolidated Statements of Changes in Common Stockholders’ Deficit

Consolidated Statements of Cash Flows

Notes to Consolidated Financial Statements

(a)(2) Schedule.

Schedule II: Valuation and Qualifying Accounts

Years Ended December 31, 2005, 2004, and 2003

 

     Balance at
Beginning of
Period
   Charged to
Expense
   Deductions    

Balance at
End of

Period

Year ended December 31, 2005:

          

Allowance for doubtful accounts

   $ 776,066    $ 127    $ (714,199 )   $ 61,994

Deferred tax asset valuation allowance

     18,459,070      511,225      —         18,970,295

Year ended December 31, 2004:

          

Allowance for doubtful accounts

   $ 707,372    $ 68,694    $ —       $ 776,066

Deferred tax asset valuation allowance

     16,663,059      1,796,011      —         18,459,070

Year ended December 31, 2003:

          

Allowance for doubtful accounts

   $ 129,430    $ 903,372    $ (325,430 )   $ 707,372

Deferred tax asset valuation allowance

     11,925,245      4,737,814      —         16,663,059

All other schedules have been omitted because they are not applicable or are not required under Regulation S-X.

 

34


Table of Contents

POWER OF ATTORNEY

The Registrant and each person whose signature appears below hereby appoint Shawkat Raslan and Richard Lyew as attorneys-in-fact with full power of substitution, severally, to execute in the name and on behalf of the Registrant and each such person, individually and in each capacity stated below, one or more amendments to the annual report which amendments may make such changes in the report as the attorney-in-fact acting in the premises deems appropriate and to file any such amendment to the report with the Securities and Exchange Commission.

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.

 

Access Worldwide Communications, Inc.
By  

/s/ Shawkat Raslan

 

Shawkat Raslan,

Chairman, President and Chief Executive Officer

Dated: April 17, 2006

Pursuant to the requirements of the Securities Exchange Act of 1934, the following persons on behalf of the Registrant and in the capacities and on the dates indicated have signed this report below.

 

Signature

  

Title

 

Date

/s/ Shawkat Raslan

(Shawkat Raslan)

   Chairman, President and Chief Executive Officer (principal executive officer)   April 17, 2006

/s/ Richard Lyew

(Richard Lyew)

   Executive Vice President and Chief Financial Officer (principal financial and accounting officer)   April 17, 2006

/s/ Liam S. Donohue

(Liam S. Donohue)

   Director   April 17, 2006

/s/ Michael Dornemann

(Michael Dornemann)

   Director   April 17, 2006

/s/ Orhan Sadik-Khan

(Orhan Sadik-Khan)

   Director   April 17, 2006

/s/ Frederick Thorne

(Frederick Thorne

   Director   April 17, 2006

/s/ Carl H. Tiedemann

(Carl H. Tiedemann)

   Director   April 17, 2006

/s/ Alfonso Yuchengco III

(Alfonso Yuchengco III)

   Director   April 17, 2006

/s/ Charles Henri Weil

(Charles Henri Weil)

   Director   April 17, 2006

/s/ Mark Wright

(Mark Wright)

   Secretary   April 17, 2006

 

35


Table of Contents

Index to Financial Statements

 

     Page

Report of Independent Registered Public Accounting Firm

   F-1

Consolidated Balance Sheets

   F-2

Consolidated Statements of Operations

   F-3

Consolidated Statements of Changes in Common Stockholders’ Deficit

   F-4

Consolidated Statements of Cash Flows

   F-5

Notes to Consolidated Financial Statements

   F-6


Table of Contents

Report of Independent Registered Public Accounting Firm

To the Board of Directors and Stockholders of

Access Worldwide Communications, Inc.

We have audited the accompanying consolidated balance sheets of Access Worldwide Communications, Inc. and subsidiaries (the “Company”) as of December 31, 2005 and 2004 and the related consolidated statements of operations, changes in common stockholders’ deficit, and cash flows for each of the three years in the period ended December 31, 2005. We have also audited the schedule for each of the three years in the period ended December 31, 2005 listed in the index appearing under Item 15 (a)(2) on page 34. These financial statements and schedule are the responsibility of the Company’s management. Our responsibility is to express an opinion on these financial statements and schedule based on our audits.

We conducted our audits in accordance with standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements and schedule are free of material misstatement. The Company is not required to have, nor were we engaged to perform, an audit of its internal control over financial reporting. Our audit includes consideration of internal control over financial reporting as a basis for designing audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the Company’s internal control over financial reporting. Accordingly, we express no such opinion. An audit also includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements and schedule. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the financial statements and schedule. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, the consolidated financial statements referred to above present fairly, in all material respects, the financial position of Access Worldwide Communications, Inc. and subsidiaries at December 31, 2005 and 2004, and the results of its operations and its cash flows for each of the three years in the period ended December 31, 2005 in conformity with accounting principles generally accepted in the United States of America.

Also, in our opinion, the schedule for each of the three years in the period ended December 31, 2005 presents fairly, in all material respects, the information set forth therein.

The accompanying consolidated financial statements and schedule have been prepared assuming that the Company will continue as a going concern. As discussed in Note 1 to the consolidated financial statements, the Company’s recurring losses from operations, negative cash flows, and accumulated deficit raise substantial doubt about its ability to continue as a going concern. Management’s plans concerning these matters are also described in Note 1. The consolidated financial statements and schedule do not include any adjustments that might result from the outcome of this uncertainty.

BDO Seidman, LLP

West Palm Beach, Florida

April 11, 2006

 

F-1


Table of Contents

ACCESS WORLDWIDE COMMUNICATIONS, INC.

CONSOLIDATED BALANCE SHEETS

 

     As of December 31,  
     2005     2004  
ASSETS     

Current assets:

    

Cash and cash equivalents

   $ 1,755,926     $ 2,570,546  

Restricted cash

     314,000       122,000  

Accounts receivable, net of allowance for doubtful accounts of $61,994 and $776,066, respectively

     7,297,583       7,567,448  

Unbilled receivables

     228,083       398,547  

Other assets, net

     785,257       1,001,671  
                

Total current assets

     10,380,849       11,660,212  

Property and equipment, net

     5,025,158       3,614,322  

Restricted cash

     466,000       589,000  

Other assets, net

     390,822       146,177  
                

Total assets

   $ 16,262,829     $ 16,009,711  
                

LIABILITIES, MANDATORILY REDEEMABLE PREFERRED STOCK AND COMMON STOCKHOLDERS’ DEFICIT

    

Current liabilities:

    

Current portion of indebtedness

   $ 4,876,381     $ 2,955,450  

Current portion of indebtedness - related parties

     352,334       352,334  

Accounts payable

     1,878,856       739,438  

Accrued expenses

     2,204,267       2,857,183  

Grants payable

     80,000       2,257,000  

Accrued salaries, wages and related benefits

     736,797       1,204,301  

Customer deposits

     1,084,378       599,030  

Convertible Notes, net

     1,768,584       —    

Deferred revenue

     1,435,619       2,548,341  

Accrued interest and other related party expenses

     59,512       12,673  
                

Total current liabilities

     14,476,728       13,525,750  

Long-term portion of indebtedness

     669,441       135,008  

Other long-term liabilities

     796,418       786,386  

Convertible Notes, net

     1,380,564       1,427,685  

Mandatorily redeemable preferred stock, $0.01 par value: 1,000,000 shares authorized, 40,000 shares issued and outstanding

     4,000,000       4,000,000  
                

Total liabilities

     21,323,151       19,874,829  
                

Commitments and contingencies

    

Common stockholders’ deficit:

    

Common stock, $0.01 par value: voting: 40,000,000 shares authorized; 16,616,219 and 10,841,719 shares issued and outstanding, respectively

     166,162       108,417  

Additional paid-in capital

     70,389,446       66,228,271  

Accumulated deficit

     (75,602,730 )     (70,182,006 )

Deferred compensation

     (13,200 )     (19,800 )
                

Total common stockholders’ deficit

     (5,060,322 )     (3,865,118 )
                

Total liabilities, mandatorily redeemable preferred stock and common stockholders’ deficit

   $ 16,262,829     $ 16,009,711  
                

The accompanying notes are an integral part of these financial statements.

 

F-2


Table of Contents

ACCESS WORLDWIDE COMMUNICATIONS, INC.

CONSOLIDATED STATEMENTS OF OPERATIONS

 

     For the Years Ended December 31,  
     2005     2004     2003  

Revenues

   $ 38,921,727     $ 47,466,996     $ 51,084,021  

Cost of revenues

     22,368,204       27,458,913       33,083,567  
                        

Gross profit

     16,553,523       20,008,083       18,000,454  

Selling, general and administrative expenses

     19,475,743       20,105,495       20,071,546  

Impairment of intangible assets

     —         —         8,951,856  

Gain on extinguishment of indebtedness – related party

     —         —         (299,555 )

Amortization expenses

     —         —         111,044  
                        

Loss from operations

     (2,922,220 )     (97,412 )     (10,834,437 )
                        

Interest income

     39,932       16,160       14,252  

Interest expense – related parties

     (91,750 )     (87,003 )     (111,979 )

Interest expense

     (1,706,686 )     (1,242,778 )     (1,254,580 )
                        

Loss before income tax benefit

     (4,680,724 )     (1,411,033 )     (12,186,744 )

Income tax benefit

     —         —         (546,204 )
                        

Net loss

     (4,680,724 )     (1,411,033 )     (11,640,540 )

Deemed dividend – warrants issued to certain stockholders

     (740,000 )     —         —    
                        

Net loss applicable to common stockholders

   $ (5,420,724 )   $ (1,411,033 )   $ (11,640,540 )
                        

Basic and diluted loss per share of common stock

   $ (0.41 )   $ (0.14 )   $ (1.20 )

The accompanying notes are an integral part of these financial statements.

 

F-3


Table of Contents

ACCESS WORLDWIDE COMMUNICATIONS, INC.

CONSOLIDATED STATEMENTS OF CHANGES IN

COMMON STOCKHOLDERS’ DEFICIT

For the Years Ended December 31, 2003, 2004 and 2005

 

     Common Stock   

Additional
Paid-in
Capital

  

Accumulated
Deficit

   

Deferred
Compensation

   

Total

 
     Shares    Amount          

Balance, December 31, 2002

   9,740,001    $ 97,400    $ 63,636,069    $ (57,130,433 )   $ —       $ 6,603,036  

Deferred compensation

   —        —        33,000      —         (33,000 )     —    

Value of warrants issued in connection with Convertible Notes I

   —        —        840,000      —         —         840,000  

Beneficial conversion feature associated with Convertible Notes I

   —        —        441,000      —         —         441,000  

Amortization of deferred compensation

   —        —        —        —         6,600       6,600  

Common stock options exercised

   500      5      225      —         —         230  

Net loss for the year ended December 31, 2003

   —        —        —        (11,640,540 )     —         (11,640,540 )
                                           

Balance, December 31, 2003

   9,740,501      97,405      64,950,294      (68,770,973 )     (26,400 )     (3,749,674 )
                                           

Common stock issued to pay accrued bonuses compensation

   143,216      1,432      85,930      —         —         87,362  

Value of warrants issued in connection with amended Debt Agreement

   —        —        68,360      —         —         68,360  

Value of warrants issued in connection with Convertible Notes II

   —        —        609,500      —         —         609,500  

Beneficial conversion feature associated with Convertible Notes II

   —        —        494,500      —         —         494,500  

Amortization of deferred compensation

   —        —        —        —         6,600       6,600  

Common stock options exercised

   38,002      380      19,687      —         —         20,067  

Common stock warrants exercised

   920,000      9,200      —        —         —         9,200  

Net loss for the year ended December 31, 2004

   —        —        —        (1,411,033 )     —         (1,411,033 )
                                           

Balance, December 31, 2004

   10,841,719      108,417      66,228,271      (70,182,006 )     (19,800 )     (3,865,118 )
                                           

Common stock options exercised

   14,500      145      6,675      —         —         6,820  

Common stock issued to pay accrued bonus compensation

   185,000      1,850      183,150      —         —         185,000  

Amortization of deferred compensation

   —        —        —        —         6,600       6,600  

Common stock options granted for services

   —        —        31,500      —         —         31,500  

Common stock issued in private placement

   1,000,000      10,000      990,000      —         —         1,000,000  

Common stock issued for Convertible Debt III

   4,510,000      45,100      2,209,850      —         —         2,254,950  

Common stock warrants exercised

   65,000      650      —        —         —         650  

Net loss for the year ended December 31, 2005

   —        —        —        (4,680,724 )     —         (4,680,724 )

Deemed dividend on common stock – warrants issued to certain stockholders

   —        —        740,000      (740,000 )     —         —    
                                           

Balance, December 31, 2005

   16,616,219    $ 166,162    $ 70,389,446    $ (75,602,730 )   $ (13,200 )   $ (5,060,322 )
                                           

The accompanying notes are an integral part of these financial statements.

 

F-4


Table of Contents

ACCESS WORLDWIDE COMMUNICATIONS, INC.

CONSOLIDATED STATEMENTS OF CASH FLOWS

 

     For the Years Ended December 31,  
     2005     2004     2003  

Cash flows from operating activities:

      

Net loss

   $ (4,680,724 )   $ (1,411,033 )   $ (11,640,540 )

Adjustments to reconcile net loss to net cash (used in) provided by operating activities:

      

Depreciation and amortization

     1,434,950       1,251,646       1,620,632  

Impairment of intangible assets

     —         —         8,951,856  

Gain on extinguishment of indebtedness – related party

     —         —         (299,555 )

Allowance for doubtful accounts

     127       68,694       903,372  

Amortization of deferred compensation

     15,350       6,600       6,600  

Amortization of deferred financing costs

     87,217       158,483       512,635  

Accretion of discount on Convertible Notes

     721,463       394,349       168,336  

Changes in operating assets and liabilities:

      

Accounts receivable

     269,738       3,433,142       (2,308,803 )

Unbilled receivables

     170,464       778,250       1,828,538  

Other assets

     (52,698 )     806,225       (922,749 )

Accounts payable, grants payable, accrued expenses and other liabilities

     (1,680,466 )     (1,472,881 )     (742,240 )

Accrued salaries, wages and related benefits

     (282,504 )     (55,722 )     (852,477 )

Customer deposits

     485,348       264,045       334,985  

Deferred revenue

     (1,112,722 )     (304,287 )     2,135,318  

Accrued interest and related party expenses

     46,839       (631 )     (14,407 )
                        

Net cash (used in) provided by operating activities

     (4,577,618 )     3,916,880       (318,499 )
                        

Cash flows from investing activities:

      

Additions to property and equipment, net

     (2,845,786 )     (832,848 )     (587,006 )

(Increase) decrease in restricted cash

     (69,000 )     123,000       (834,000 )
                        

Net cash used in investing activities

     (2,914,786 )     (709,848 )     (1,421,006 )
                        

Cash flows from financing activities:

      

Borrowings (payments) on capital leases

     809,258       (20,014 )     (46,056 )

Proceeds from issuance of common stock

     3,254,950       —         —    

Proceeds from exercise of common stock options and warrants

     7,470       29,267       230  

Net borrowings (payments) under Credit Facility and Debt Agreement

     1,623,855       (2,212,461 )     (64,300 )

Loan origination fees

     (40,000 )     (25,000 )     (933,454 )

Proceeds from issuance of Convertible Notes

     1,000,000       1,150,000       2,100,000  

Proceeds from insurance financing, net

     22,251       —         —    

Payments on related party debt

     —         (31,000 )     (1,041,402 )
                        

Net cash provided by (used in) financing activities

     6,677,784       (1,109,208 )     15,018  
                        

Net (decrease) increase in cash and cash equivalents

     (814,620 )     2,097,824       (1,724,487 )

Cash and cash equivalents, beginning of year

     2,570,546       472,722       2,197,209  
                        

Cash and cash equivalents, end of year

   $ 1,755,926     $ 2,570,546     $ 472,722  
                        

Supplemental disclosure of cash flow information:

      

Cash paid during the period for:

      

Interest

   $ 921,768     $ 700,085     $ 656,499  
                        

Income taxes

   $ —       $ 3,000     $ 13,981  
                        

Non-Cash Investing and Financing Activities:

      

Equipment acquisitions through capital leases

   $ 1,053,832     $ 171,954     $ 119,800  
                        

Issuance of common stock to pay bonuses

   $ 185,000     $ 87,362     $ —    
                        

The accompanying notes are an integral part of these financial statements.

 

F-5


Table of Contents

ACCESS WORLDWIDE COMMUNICATIONS, INC.

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

1. BUSINESS DESCRIPTION, LIQUIDITY AND GOING CONCERN CONSIDERATIONS

Established in 1983, Access Worldwide Communications, Inc. (“Access Worldwide,” “Access,” “we,” “our,” “us” or the “Company” refers to Access Worldwide and/or, as the context requires, one or more of our subsidiaries) is an outsourced marketing services company that provides a variety of sales, marketing, education and communication programs to clients in the medical, pharmaceutical, telecommunications, financial services, insurance and consumer products industries. We provide services through the following two business segments:

 

    Pharmaceutical Services Segment, which consists of our medical education business, AM Medica Group (“AMG”), and our pharmaceutical communication business, TMS Professional Markets Group (“TMS”). These two business units provide medical education, medical publishing, product detailing, physician and pharmacist profiling, patient education, disease management, pharmacy stocking, and clinical trial recruitment to the pharmaceutical and medical industries.

 

    Business Services Segment, which consists of our multilingual communication business, TelAc Teleservices Group (“TelAc”) and our offshore communication business Access Worldwide (AWWC) Philippines, Inc. (the “Philippines”) provides telemarketing services including inbound and outbound programs to clients in the telecommunications, financial services, legal services, insurance and consumer products industries.

We believe that our ability to provide specialized marketing programs supported by technological systems helps to differentiate us in the highly fragmented outsourced marketing services industry. Please refer to Note 17 regarding our business segments.

The accompanying consolidated financial statements have been prepared on a going concern basis, which contemplates the realization of assets and the satisfaction of liabilities in the normal course of business; and, as a consequence, the consolidated financial statements do not include any adjustments relating to the recoverability and classification of recorded asset amounts or the amounts and classifications of liabilities that might be necessary should we be unable to continue as a going concern. At December 31, 2005, we had an accumulated deficit of $75.6 million and had recurring losses from operations of $2.9 million, $0.1 million and $10.8 million for the three years ended December 31, 2005, 2004 and 2003, respectively.

The loss experienced in 2005 is mainly attributed to the lengthy period it is taking us to replace $4.0 million of revenue from a long standing client, which was lost in late 2004 due to court rulings and regulatory changes that made it difficult for the client to sell bundled services to consumers. The lengthy period has placed a strain on cash flow and our liquidity, such that in 2005, we used $7.5 million to fund operations and capital expenditures. These funds were provided by cash and cash equivalents, release of restricted cash, borrowings under our Debt Agreement, two private equity placements totaling $3.3 million, and a private debt placement totaling $2.5 million, which was completed on March 17, 2006.

As a result, we have increased our Business Services’ business development team by adding three new business development individuals. They have the task of replacing the lost business and building a robust revenue pipeline. Management continues to see improvement in the revenue pipeline and believes that the current business development team should be able to replace the lost business in 2006.

During October 2006, our Convertible Notes I for $2.1 million becomes due; however, payment is subject to the approval of CapitalSource. In the event that approval is not obtained from CapitalSource, the Convertible Notes I will be in default and will accrue interest at the default rate of 16% retroactive to the July 2003 issuance date; and default warrants to purchase 1,050,000 shares of our common stock with an exercise price of $0.01 per share will become effective and will vest in October 2007. The default interest will continue to accrue until such time that the Convertible Notes I are repaid or converted.

Our primary sources of liquidity consist of cash and cash equivalents, release of restricted cash, availability of borrowings under our Debt Agreement, private equity and debt placements. As of April 11, 2006, we had cash and cash equivalents of $1.7 million.

Our ultimate ability to continue as a going concern will depend on achieving or exceeding our planned revenues while managing costs to enable us to become profitable. Our current 2006 Operating Plan projects that cash available from planned revenue, combined with the $1.7 million cash and cash equivalents, will be adequate to defer the requirement for new funding through December 31, 2006. Our historical revenue results do not give us sufficient predictability to indicate exactly when the required higher revenue levels might be achieved, if at all. Therefore, should our Business Development team fail to achieve or exceed the planned revenues, we would need to obtain additional funding or explore strategic alternatives to meet our cash flow needs. However, no assurance can be given that additional financing will be available to us on acceptable terms, or at all.

 

F-6


Table of Contents

It is possible that we will not achieve profitable operations in the near term and therefore it is possible our operations will continue to consume cash in the foreseeable future. There can be no assurances that we will succeed in achieving our planned revenues and goals. Failure to do so in the near term will have a material adverse effect on our business, prospects, financial condition and operating results and our ability to continue as a going concern.

2. SIGNIFICANT ACCOUNTING POLICIES

Basis of Presentation

The consolidated financial statements present the financial position and results of operations of the Company and our subsidiaries. All intercompany balances and transactions have been eliminated.

Reclassifications

Certain reclassifications have been made to the 2004 and 2003 consolidated financial statements to conform to the 2005 presentation. Such reclassifications did not change our net loss or total common stockholders’ deficit as previously reported.

Accounting Estimates

Generally accepted accounting principles require us to make estimates and assumptions that affect amounts reported in our financial statements and accompanying notes. Actual results could differ from those estimates.

Cash and Cash Equivalents

All highly liquid investments with maturities of three months or less when purchased are considered cash and cash equivalents.

Accounts Receivable

We extend credit to our customers in the normal course of business. We continuously monitor collections and payments from our customers and maintain an allowance for doubtful accounts based upon historical experience and any specific customer collection issues that we have identified. While such bad debt expenses have historically been within our expectations and the allowances established, we cannot guarantee that we will continue to experience the same collectability rates that we have in the past. Since our accounts receivable are concentrated in a relatively few number of customers, a significant change in the liquidity or financial position of any of these customers could have a material adverse impact on the collectability of our accounts receivable and our future operating results. Management’s assessment and judgment are vital requirements in assessing the ultimate realization of accounts receivable, including the credit-worthiness, financial stability and effects of market conditions on each client.

Debt Issuance Costs

Debt issuance costs represent costs incurred in connection with the obtaining of our Debt Agreements. These fees, which are included in other assets in the accompanying consolidated balance sheets, are amortized as interest expense over the life of each Debt Agreement.

Property and Equipment

Property and equipment are carried at cost less accumulated depreciation. Depreciation is computed using the straight-line method over the estimated useful lives of the assets ranging from three to seven years. Leasehold improvements are amortized over the shorter of the lease term or the life of the asset. When assets are retired or otherwise disposed of, the cost and related accumulated depreciation are removed from the accounts and any resulting gain or loss is recognized in operations in the period. Expenditures for maintenance and repairs are expensed as incurred, while expenditures for major renewals that extend the useful lives are capitalized.

 

F-7


Table of Contents

Assets Held Under Capital Leases

Assets held under capital leases are recorded at the lower of the net present value of the minimum lease payments or the fair value of the leased asset at the inception of the lease. Amortization expense is recognized using the straight-line method over the shorter of the estimated useful life of the asset or the term of the related lease and is included in depreciation expense.

Long-Lived Assets

Long-lived assets, excluding indefinite-lived intangible assets, are reviewed for impairment whenever events or changes in circumstances indicate that the related carrying amounts may not be recoverable. An impairment loss on assets is recognized based on the excess of the asset’s carrying amount over the fair value of the assets, and the long-lived assets to be disposed of are reported at the lower of the carrying amount or fair value less cost to sell.

Grants Payable

Grants payable represent amounts to be disbursed to client determined recipients from client advanced funds.

Convertible Instruments

In 2003 and 2004, we issued Convertible Notes and Warrants that are convertible into our common stock. In August of 2005, we issued convertible notes that automatically converted into our common stock. Warrants were attached to the notes. These financing transactions are recorded in accordance with Emerging Issues Task Force (“EITF”) Issue No.’s 98-5, “Accounting for Convertible Securities with Beneficial Conversion Features or Contingently Adjustable Conversion Ratios” and 00-27, “Application of Issue No. 98-5 to Certain Convertible Instruments”, as well as the Financial Accounting Standards Board (“FASB”) Standard No. 150, Accounting for Certain Financial Instruments with Characteristics of both Liabilities and Equity. Accordingly, the beneficial conversion feature embedded in the convertible instrument and the value allocated to the related warrants based upon a relative fair allocation of the proceeds of the instrument is recognized on the balance sheet as debt discount. The debt discount is amortized as interest expense over the life of the respective debt instrument using the effective interest method. We also evaluate the accounting for our convertible debt instruments and related warrants under EITF Issue No. 00-19, Accounting for Derivative Financial Instruments Indexed to, and Potentially Settled in, A Company’s Own Stock.

Revenue Recognition

We provide a variety of services to a diverse client base. The principal sources of revenue and manner of recognition are as follows:

 

    For medical education and meeting programs, we recognize revenue as services are provided based on project milestones, which at times results in unbilled receivables and favorable and unfavorable cost variances. Under this method, estimated revenues and cost of sales are generally accrued based on project milestones.

 

    For telemarketing projects, we recognize revenue on one of the following bases: production hours, inbound minutes, completed presentations, phone calls placed or received, sales made per hour or a fixed monthly fee. Revenues are recognized as the services are performed.

Deferred Revenue

Deferred revenue represents amounts received from others for services that have been contracted for, but have not been performed.

Income Taxes

Deferred tax assets and liabilities represent the tax effects, based on current law, of any temporary differences in the timing of when revenues and expenses are recognized for tax purposes and when they are recognized for financial statement purposes. The deferred tax assets are reviewed periodically for recoverability and valuation allowances are provided as necessary.

 

F-8


Table of Contents

Earnings Per Share

Basic earnings per share is based on the weighted average number of common shares outstanding and diluted earnings per share is based on the weighted average number of common shares outstanding and all potentially dilutive common shares outstanding.

Stock-Based Compensation

Options granted under our stock-based compensation plan to employees are accounted for using the intrinsic value method in accordance with the provisions of APB Opinion No. 25, Accounting for Stock Issued to Employees (“APB No. 25”), and related interpretations. We do not recognize compensation expense in connection with granting stock options to employees as the strike price of the option at the time of grant generally equals the fair market value of our stock at such time. Options granted under our stock-based compensation plan to non-employees are accounted for based on fair value accounting rules. Vesting terms are determined by the Compensation Committee at the time of grant on a graded basis.

No compensation cost has been recognized for options granted under our stock-based compensation plan, except for a grant of 150,000 stock options to an executive of the Company with a strike price of $0.50 per share on January 2, 2003. We recorded unearned stock compensation for the intrinsic value of the award ($33,000) in connection with the grant. Such amount, which is shown as a reduction of stockholders’ deficit is being amortized as compensation expense over the related vesting period.

In December 2004, the FASB issued Statement No. 123 (revised 2004, Share-Based Payment (“SFAS No. 123R”), which is a revision of Statement No. 123, Accounting for Stock-Based Compensation (“SFAS No. 123”). The Statement supersedes APB No. 25 and its related implementation guidance. Effective the first quarter of 2006, we are required to record compensation expense for its employee stock options in accordance with SFAS No. 123R, and expect to record approximately $130,000 of additional stock based compensation during 2006 for stock options granted prior to January 1, 2006, plus the expense related to options granted during 2006, if any.

Had compensation expense for awards under our stock-based compensation plans been determined using the fair value method prescribed by SFAS No. 123, our net loss and loss per share would have been reduced to the pro forma amounts presented below:

 

     Years Ended December 31,  
     2005     2004     2003  

Net loss

      

As reported

   $ (5,420,724 )   $ (1,411,033 )   $ (11,640,540 )

Add: Stock-based employee compensation expense included in reported net loss, net of related tax effect

     6,600       6,600       6,600  

Deduct: Total stock-based employee compensation expense determined under fair value based method for all awards, net of related tax effects

     (140,639 )     (194,196 )     (157,241 )
                        

Pro forma

   $ (5,554,763 )   $ (1,598,629 )   $ (11,791,181 )
                        

Loss per share:

      

Basic and diluted (1) – as reported

   $ (0.41 )   $ (0.14 )   $ (1.20 )

Basic and diluted (1) – pro forma

     (0.42 )     (0.16 )     (1.21 )

(1) Since the effects of stock options, warrants and convertible debt are anti-dilutive, these effects have not been included in the calculation of dilutive earnings per share (“EPS”).

The fair value of each option grant is estimated on the date of grant using the Black-Scholes Option Pricing Model (“the Model”) with the following assumptions used for grants during the years ended December 31:

 

     2005     2004     2003  

Divided yield

   0 %   0 %   0 %

Expected volatility

   107 %   111 %   113 %

Risk-free interest rate (weighted average)

   4.05 %   3.07 %   3.40 %

Expected option term

   5 years     5 years     5 years  

Nominal option term

   10 years     10 years     10 years  

 

F-9


Table of Contents

Concentrations of Credit Risk

Financial instruments, which potentially expose us to concentrations of credit risk, consist principally of cash, accounts receivable and unbilled receivables. We maintain cash in bank deposit accounts, which, at times, may exceed federally insured limits. We have not experienced any losses in such accounts and management believes the risk related to these deposits is minimal. We do not require collateral or other security to support credit sales nor do we enter into any netting arrangements to mitigate the credit risk of financial instruments. In addition, we maintain reserves for potential credit losses.

Recent Accounting Pronouncements

In December 2004, the FASB issued SFAS No. 123R. This statement is a revision of SFAS No. 123, and supersedes APB No. 25, and its related implementation guidance. Under SFAS No. 123R, entities are required to recognize the cost of an equity award based on its fair value at the date of grant. The cost, which is calculated in a similar manner to the pro forma calculation shown above under Stock Based Compensation, is recognized over the attribution period, which is the expected period of benefit. SFAS No. 123R is effective for fiscal periods beginning on or after June 15, 2005. In April 2005, the Securities and Exchange Commission (“SEC”) amended its Regulation S-X to amend the date of compliance with SFAS No. 123R to the first reporting period of the fiscal year beginning on or after June 15, 2005. In accordance with the new rule, the accounting provisions of SFAS No. 123R will be effective for us beginning in the first quarter of fiscal 2006.

SFAS No. 123R permits public companies to adopt its requirements using one of two methods- “modified prospective” or “modified retrospective”. The “modified prospective” method requires that compensation cost is recognized beginning with the effective date (a) based on the requirements of SFAS No. 123R for all share-based payments granted, modified or settled after the effective date and (b) based on the requirements of SFAS No. 123 for all awards granted to employees prior to the effective date of SFAS No. 123R that remain unvested on the effective date. The “modified retrospective” method which includes the requirements of the modified prospective method described above, but also permits entities to restate, based on the amounts previously recognized under SFAS 123 for purposes of pro forma disclosures, either (a) all prior periods presented or (b) prior interim periods of the year of adoption. We plan to adopt SFAS No. 123R using the modified prospective method.

As permitted by SFAS No. 123, we currently account for share-based payments to employees using APB No. 25’s intrinsic value method and, as such, generally recognize no compensation cost for employee stock options. Accordingly, the adoption of SFAS No. 123R’s fair value method will not affect our total cash flows or financial position, but it will reduce reported income. We expect the adoption of SFAS No. 123R to result in additional stock based compensation expense of approximately $130,000 during 2006 for stock options granted prior to January 1, 2006, plus the expense of options granted in 2006, if any. However, had we adopted SFAS No. 123R in prior periods, the impact of that standard would have approximated the impact of SFAS No. 123 as described in the disclosure of pro forma net loss and loss per share above under Stock Based Compensation.

In May 2005, the FASB issued SFAS No. 154, “Accounting Changes and Error Corrections.” SFAS No. 154 is a replacement of APB No. 20 and FASB Statement No. 3. SFAS No. 154 provides guidance on the accounting for and reporting of accounting changes and error corrections. It establishes retrospective application as the required method for reporting a change in accounting principle. SFAS No. 154 provides guidance for determining whether retrospective application of a change in accounting principle is impracticable and for reporting a change when retrospective application is impracticable. The reporting of a correction of an error by restating previously issued financial statements is also addressed by SFAS No. 154. SFAS No. 154 is effective for accounting changes and corrections of errors made in fiscal years beginning after December 15, 2005. The Company will adopt this pronouncement beginning in fiscal year 2006, and does not expect the adoption to have a significant impact on our financial statements.

In June 2005 the EITF issued Issue No. 05-2, The Meaning of Conventional Convertible Debt Instrument in Issue No. 00-19. The Task Force reached a consensus that the exception to the requirements of paragraphs 12-33 of Issue 00-19 for “conventional convertible debt instruments” should be retained. Further that instruments that provide the holder with an option to convert into a fixed number of shares (or equivalent amount of cash at the discretion of the issuer) for which the ability to exercise the option is based on the passage of time or contingent event should be considered “conventional” for purposes of applying Issue 00-19. Instruments that contain “standard” anti-dilution provisions would not preclude a conclusion that the instrument is convertible into a fixed number of shares. Standard anti-dilution provisions are those that result in adjustments to the conversion ratio in the event of an equity restructuring transaction that is designed to maintain the value of the conversion option. The consensus in this Issue is to be applied to new instruments entered into and instruments modified beginning after June 29, 2005. We considered the consensus in this Issue in the accounting for our private placement of convertible debt which was completed on August 31, 20005 (see Note 8).

 

F-10


Table of Contents

In September 2005 the EITF issued Issue No. 05-07, Accounting for Modifications to Conversion Options Embedded in Debt Instruments and Related Issues. The Task Force reached a consensus that an entity should include, upon modification of a convertible debt instrument, the change in fair value of the related embedded conversion option in the analysis to determine whether a debt instrument has been extinguished pursuant to Issue 96-19. The change in the fair value of an embedded conversion option should be calculated as the difference between the fair value of the embedded conversion option immediately before and after the modification and should be included in the Issue 96-19 analysis because there is a direct correlation between the value if the embedded conversion option and the yields demanded on a convertible debt instrument. The Task Force agreed to amend Issue 96-19 to include non-cash changes to the conversion terms under this consensus. The Task Force reached a further consensus that the modification of a convertible debt instrument should affect subsequent recognition of interest expense for the associated debt instrument for changes in the fair value of the embedded conversion option. The change in fair value of an embedded conversion option should be calculated as the difference between the fair value of the embedded conversion option immediately before and after the modification. The value exchanged by the holder for the modification of the conversion option should be recognized as a discount (or premium) with a corresponding increase (or decrease) in additional paid-in capital. This Issue should be applied to future modifications of debt instruments beginning in the first interim or annual reporting period beginning after December 15, 2005.

In September 2005, the EITF issued Issue No. 05-8, Income Tax Consequences of Issuing Convertible Debt with a Beneficial Conversion Feature. This Issue responds to questions about the accounting for the tax effects of issuing convertible debt with a beneficial conversion feature, (i.e., a security with a non-detachable conversion feature that is “in-the-money”). Under the U.S. Federal Income Tax Code, the entire amount of the proceeds received at the issuance of the debt is treated as the tax basis of the convertible debt security. This differs from the accounting treatment, which requires that the convertible security be recorded at par value with a discount for a portion of the proceeds representing the intrinsic value of the conversion feature. The portion treated as a discount is allocated to paid-in capital in accordance with EITF Issue 00-27, “Application of Issue No. 98-5 to Certain Convertible Instruments.” The Task Force noted that the issuance of convertible debt with beneficial conversion features results in a book-tax basis difference because a beneficial conversion feature effectively creates two separate instruments, (i.e., a debt instrument and an equity instrument) for accounting purposes, as opposed to a single debt instrument for tax purposes. Companies should be required to record deferred taxes on the difference between the book and tax basis. This difference should be considered a temporary difference for purposes of applying SFAS No. 109, Accounting for Income Taxes, because the difference will result in a taxable amount when the reported amount of the liability is recovered or settled. The recognition of deferred taxes for the temporary difference resulting from a beneficial conversion feature should be recorded as an adjustment to additional paid-in capital. The consensus is effective for periods beginning after December 15, 2005 and should be applied to all instruments with a beneficial conversion feature accounted for under Issue 00-27. The adjustment should be made by retrospective application under FASB Statement No. 154, Accounting Changes and Error Corrections. The impact of Issue No. 05-8 is not expected to be material to our consolidated financial statements due to our net operating loss carryforward (see Note 6).

3. RESTRICTED CASH

We have obtained a letter of credit (“Letter of Credit”) in the amount of $834,000 to replace the letter of credit issued to the landlord of our Maryland communication center in 2001. The Letter of Credit was collateralized by a certificate of deposit in the same amount (see Note 7). Therefore, such certificate of deposit is classified as restricted cash of $589,000 and $711,000 in the accompanying consolidated balance sheets at December 31, 2005 and 2004.

The amount of the Letter of Credit and restricted cash will be reduced on each anniversary of the lease agreement through May 2011. The balance of the Letter of Credit will be reduced to the amount shown on each anniversary date as follows:

 

May 2006

   $ 466,000

May 2007

     343,000

May 2008 through 2010

     221,000

See Note 7 for additional restricted cash of $191,000 at December 31, 2005.

 

F-11


Table of Contents

4. PROPERTY AND EQUIPMENT

Property and equipment consists of the following:

 

    

Useful Life

In Years

   December 31,  
        2005     2004  

Furniture and fixtures

   7    $ 1,565,209     $ 1,546,420  

Furniture and fixtures under capital lease

   Life of lease      154,802       154,802  

Telephone and office equipment

   7      3,584,905       3,651,977  

Telephone and office equipment under capital lease

   Life of lease      235,667       228,939  

Computer equipment

   3-5      5,617,062       4,926,357  

Computer equipment under capital lease

   Life of lease      1,264,451       —    

Leasehold improvements

   Life of lease      2,904,607       2,025,354  

Fixed assets not placed in service

        3,613       8,129  
                   
        15,330,316       12,541,978  

Less: Accumulated depreciation and amortization (1)

        (10,305,158 )     (8,927,656 )
                   

Property and equipment, net

      $ 5,025,158     $ 3,614,322  
                   

Depreciation and amortization expense (including such expense for property and equipment held under capital leases) was $1,434,950, $1,251,646 and $1,509,588 for the years ended December 31, 2005, 2004 and 2003, respectively.


(1) Accumulated amortization on assets held under capital leases was approximately $233,000 and $100,000 at December 31, 2005 and December 31, 2004, respectively.

5. REVENUES FROM SIGNIFICANT CUSTOMERS

For the year ended December 31, 2005, 2004 and 2003, a substantial portion of our revenues was derived from three customers, which were included in the Pharmaceutical and Business Services Segments (see Note 17).

 

    

For the year ended

December 31,

 
      2005     2004     2003  
Revenues       

Client A

   33 %   36 %   36 %

Client B

   15 %   16 %   3 %

Client C

   11 %   11 %   17 %
Accounts Receivable       

Client A

   27 %   30 %   20 %

Client B

   16 %   9 %   1 %

Client C

   10 %   4 %   63 %

 

F-12


Table of Contents

6. INCOME TAXES

The benefit for income taxes consists of the following:

 

    

For the Years Ended

December 31,

 
     2005    2004    2003  

Current tax benefit :

        

Federal

   $ —      $ —      $ (546,204 )

State

     —        —        —    
                      
     —        —        (546,204 )
                      

Deferred tax benefit:

        

Federal

     —        —        —    
                      
   $ —      $ —      $ (546,204 )
                      

Deferred income taxes reflect the net tax effects of temporary differences between the carrying amounts of assets and liabilities for financial reporting purposes and the amounts used for income tax purposes.

Net deferred tax assets are comprised of the following:

 

     December 31,  
     2005     2004  

Deferred tax assets:

    

Accrued bonus

   $ 97,610     $ 190,034  

Bad debt expense

     43,151       313,401  

Accrued vacation pay

     54,340       65,009  

AMT credit

     178,664       178,664  

Depreciation

     219,068       37,740  

Amortization of goodwill

     10,209,367       11,602,314  

Federal and state net operating loss carryforwards

     7,980,851       6,033,731  

Foreign net operating loss carryforwards

     147,364       —    

Other

     39,880       38,177  
                

Gross deferred tax assets

     18,970,295       18,459,070  

Less: valuation allowance

     (18,970,295 )     (18,459,070 )
                

Net deferred tax assets

     —         —    
                

Deferred tax liabilities

     —         —    
                

Net deferred taxes

   $ —       $ —    
                

At December 31, 2005, we had approximately $16,223,000 of net operating loss (“NOL”) carryforwards for federal income tax purposes, approximately $421,000 for foreign income tax purposes, and approximately $53,072,000 for state income tax purposes, which expire at various times through 2025. Under Section 382 of the Internal Revenue Code, as amended, certain limitations are imposed on the use of net operating losses following certain defined changes in ownership. The Company has not performed a Section 382 analysis to determine if it has had any changes in ownership, as defined. If a change were deemed to have occurred, the Section 382 limitation could reduce or eliminate the amount of net operating loss (benefit) that would be available to offset future taxable income, if any.

A valuation allowance to reduce deferred tax assets is recorded if, based on the weight of the available evidence, it is more likely than not that some portion or all of the deferred tax assets will not be realized. In determining the need for a valuation allowance, an assessment of all available evidence both positive and negative is required. We recorded a valuation allowance of $18,970,295 and $18,459,070 at December 31, 2005 and 2004, respectively, which primarily relates to intangible assets and net operating loss carryforwards.

 

F-13


Table of Contents

6. INCOME TAXES – (Continued)

Our effective tax rate was different from the federal statutory rate as follows:

 

    

For the Years Ended

December 31,

 
     2005     2004     2003  

Statutory rate

   (34 )%   (34 )%   (34 )%

Permanent difference

   6     2     —    

State income taxes, net of federal benefit

   (9 )   (9 )   (6 )

Valuation allowance

   37     41     40  

Benefit of NOL carryback

   0     0     5  
                  
   0 %   0 %   5 %
                  

7. INDEBTEDNESS

 

     December 31,  
     2005     2004  

Our borrowings consist of the following:

    

Revolving Credit, Term Loan and Security Agreement (collectively the “Debt Agreement”)

   $ 4,454,388     $ 2,830,533  

6% subordinated promissory note due to former stockholder of TeleManagement Services (“TMS”); interest at default rate of 10% per year. Principal and interest payments restricted per subordination agreement to the Debt Agreement

     352,334       352,334  

Deferred Financing

     30,643       8,392  

Capital leases payable in monthly installments through May 2010

     1,060,791       251,533  
                
     5,898,156       3,442,792  

Less: current portion

     (5,228,715 )     (3,307,784 )
                
   $ 669,441     $ 135,008  
                

On June 10, 2003, we restructured our financing structure by entering into a new revolving credit, term loan and security agreement (“Debt Agreement”) with CapitalSource Finance, LLC (“CapitalSource”), a commercial finance firm with expertise in the pharmaceutical industry through their healthcare finance lending unit and settled our Credit Facility with the Bank Group and our 6.5% subordinated promissory note with a former stockholder of AM Medica Communications Group for $0.7 million and made a $50,000 payment on our 6% subordinated promissory note (the “Subordinated Note”) with a former stockholder of TMS Professional Markets Group. The Subordinated Note was amended to be subordinated to the Debt Agreement with regularly scheduled monthly payments of principal and interest not to exceed the lesser of 25% of Excess Cash Flow (as defined in the Debt Agreement) for the prior month or $63,000 per month.

The Debt Agreement provides up to $10.0 million under a revolving line of credit (the “Revolver”); up to $0.5 million under a Term Loan (the “Term Loan”). The Revolver has a three year term and bears interest at the greater of 7.0% or prime rate plus 2.75%. The availability on the Revolver is based on a percentage of our accounts receivable, unbilled receivables and billings in excess of cost, as defined. The Term Loan was collateralized by the personal assets of Mr. Shawkat Raslan, Chief Executive Officer of the Company (“Personal Guarantee”) and bore interest at the prime rate plus 5.75% with monthly payments of $83,333 commencing on July 1, 2003 through maturity on December 31, 2003. The Term Loan required us to have initial subscriptions of at least $2.0 million in Convertible Notes on or before July 15, 2003. See Note 8.

The Term Loan was repaid as scheduled in December 2003 and the Personal Guarantee released.

In addition, a letter of credit previously issued to the landlord of our Maryland communication center by the Bank Group was canceled in June 2003. A new letter of credit was issued to the landlord in June 2003 and is collateralized by a certificate of deposit in the original amount of $834,000 (see Note 3).

On July 29, 2003, we notified CapitalSource of a default of covenants as a result of a breakdown in negotiation with MTI Information System (“MTI”) to settle severely delinquent account receivables in the amount of $0.6 million.

 

F-14


Table of Contents

On August 11, 2003, we entered into the First Amendment (the “First Amendment”) to the Debt Agreement which modified the financial covenants to allow for bad debt expense of $0.6 million.

As of September 30, 2003, we were in default of our financial covenants contained in our Debt Agreement due to a significant decrease in revenues and profitability at our medical education division. On November 13, 2003, we entered into the Second Amendment (“Second Amendment”) to our Debt Agreement. The Second Amendment modified the financial covenants to allow for the above mentioned events and increased the minimum additional participation fee from $250,000 to $400,050.

On January 29, 2004, due to our expanding Business Services business, the Debt Agreement with Capital Source was amended to include an Overadvance Agreement (the “Overadvance “) with Capital Source for a maximum of $0.6 million to fund the expansion of TelAc Teleservices Group (“TelAc”) into Augusta, Maine. The Overadvance was for an 18 month period commencing on January 28, 2004 and bore interest at 11% per annum. Monthly payments of interest only were due until August 1, 2004, when additional monthly principal payments of $50,000 commenced. The Overadvance agreement contained an Overadvance Participation Fee of the greater of $150,000 or 1.5% of the product of 5 times consolidated annualized earnings before interest, taxes, depreciation and amortization (“EBITDA”) if paid at maturity or the occurrence of a triggering event, as defined. A fee of $150,000 was amortized as additional interest expense over the 18 month term of the Overadvance. The Overadvance was collateralized by the personal assets of Mr. Shawkat Raslan, Chief Executive Officer of the Company (“Personal Guarantee I”). The OverAdvance, including the Participation Fee of $150,000 was repaid as scheduled in July of 2005 and the Personal Guarantee I released.

During the fourth quarter of 2004, we were notified by one of our main Business Services clients that it would be prematurely halting its marketing programs due to court rulings and regulatory changes that made it difficult to sell bundled services to consumers. As a result, on November 12, 2004, we entered into the Third Amendment (the “Third Amendment”) to our Debt Agreement that modified among other things, the minimum EBITDA, the Fixed Coverage Ratio, the Minimum Cash Velocity, as defined, and the extended the term of the Debt Agreement to June 10, 2009.

In conjunction with the Third Amendment, on December 15, 2004, we completed a private placement of $1.15 million of Convertible Notes and Warrants (“Convertible Notes II”) to purchase up to 1.15 million shares of our common stock that were sold to accredited investors. See Note 8.

On June 10, 2005, due to the longer than expected lead time to replace the revenues previously generated by one of our main Business Services clients, we notified Capital Source, that we were in default of our financial covenants contained in our Debt Agreement. On August 12, 2005, we entered into the Fourth Amendment (“Fourth Amendment”) to our Debt Agreement that modified among other things, the Minimum EBITDA and the Fixed Coverage Ratio, as defined. The Fourth Amendment required us to raise a minimum of $967,000 of net aggregate proceeds from the sale of equity capital. See Convertible Notes III per Note 8 below. The proceeds were required to be maintained in a deposit account (“Deposit Account”) with Merrill Lynch subject to permitted scheduled withdrawals to fund our working capital and operations. The account was pledged as collateral under the Debt Agreement and is subject to an Account Control Agreement between the Company, Capital Source, and Merrill Lynch. As of December 31, 2005 $0.2 million remained in the Deposit Account, which is included in current restricted cash in the accompanying consolidated balance sheet at December 31, 2005.

On November 1, 2005, we notified Capital Source that as of September 30, 2005, we were in default of our financial covenants to the Debt Agreement due to continued losses at our Business Services segment as we continue to replace revenues from a large client which was lost at the end of 2004.

On November 21, 2005, we entered into a forbearance agreement (the “Forbearance Agreement”) with Capital Source. The Agreement provides that Capital Source (a) forbear its right to accelerate collection of the full outstanding balance on the Debt Agreement, as amended, which rights arose from the Event of Default, and (b) maintain its discretionary right to continue to make available to the Company draws as provided under the Debt Agreement, until the Forbearance Termination Date of January 31, 2006.

On February 9, 2006, as a result of continued Events of Default under our Debt Agreement at October 31, 2005 and November 30, 2005, we entered into an amendment to the Forbearance Agreement which extended the termination date to February 14, 2006. On March 7, 2006, we entered into the Fifth Amendment to the Debt Agreement (“Fifth Amendment”) that modified among other things, the Minimum EBITDA, the Fixed Coverage Ratio, and added a Minimum Available Cash requirement of $0.25 million, as defined. In addition, it required a minimum of new capital raising of $2.5 million (“Convertible Debt IV”). See Note 8. The Fifth Amendment requires that $1.6 million of the proceeds from Convertible Debt IV will be maintained in the Deposit Account with Merrill Lynch subject to permitted monthly scheduled withdrawals between March 2006 and September 2006 to fund our working capital and operations. The Deposit Account was pledged as collateral under the Debt Agreement and is subject to an Account Control Agreement between the Company, Capital Source, and Merrill Lynch.

 

F-15


Table of Contents

We expect to meet our short-term liquidity requirements through net cash provided by operations, the release of restricted cash as collateral under lease arrangement (see Note 3), borrowings under the Debt Agreement and proceeds raised from Convertible Debt IV. We believe that these sources of cash will be sufficient to meet the Company’s operating needs and planned capital expenditures for at least the next twelve months.

Aggregate annual principal maturities for indebtedness as of December 31, 2005 are as follows:

 

2006

   $ 5,228,715

2007

     412,374

2008

     229,238

2009

     19,439

2010

     8,390
      
   $ 5,898,156
      

8. CONVERTIBLE NOTES

In conjunction with our Debt Agreement, on July 15, 2003 (the “Effective Date”), we completed a private placement of $2.1 million of Convertible Notes and warrants (“Convertible Notes I) to purchase up to 1.05 million shares of our common stock that were sold to accredited investors. The proceeds of the Convertible Notes I were used to fund working capital and operations. The Convertible Notes I have a 39 month term, bearing interest at a rate of 5% and are convertible after one year from the Effective Date of the Convertible Notes I into our common stock at $1.00 per share. The warrants have an exercise price of $0.01 per share, a term of ten years, and are exercisable commencing July 15, 2004. Interest on the Convertible Notes I is paid quarterly, provided we are in compliance with the covenants of our Debt Agreement. Principal is payable on the earliest of the 39 month term or a Change of Control (as defined); in either case, only after (i) all amounts due under our Debt Agreement have been paid or (ii) Capital Source has consented to the payment. During 2004 and 2005, warrants to purchase 920,000 and 55,000, respectively shares of the Company’s common stock were exercised for cash proceeds of $9,200 and $550, respectively. At December 31, 2005, warrants to purchase 75,000 shares of common stock remained outstanding.

On August 24, 2004, we filed a registration statement on Form S-3 to permit a public offering and sale of shares of common stock into which the Convertible Notes I are convertible, and of the shares of common stock issueable upon exercise of the warrants. The registration statement was declared effective on September 7, 2004.

We have recorded a debt discount of approximately $1,281,000 consisting of the intrinsic value of the beneficial conversion option of $441,000 and the portion of the proceeds allocated to the warrants of $840,000, using the Black-Scholes option pricing model, based on the relative fair values of the warrants and the Convertible Notes I. The debt discount is being amortized over the contractual life of the Convertible Notes I as additional interest expense using the effective interest method. During 2005, 2004 and 2003, approximately $400,000, $381,000, and $168,000 respectively, of debt discount was amortized as interest expense.

On December 15, 2004, we completed a private placement of $1.15 million of Convertible Notes and warrants (“Convertible Notes II”) to purchase up to 1.15 million shares of our common stock that were sold to accredited investors. The proceeds of the Convertible Notes II were used to fund working capital and operations. The Convertible Notes II have a 39 month term, bearing interest at a rate of 5% and are convertible beginning after one year from the Effective Date, as defined, of the Convertible Notes II into common stock at $1.00 per share. The warrants have an exercise price of $0.01 per share, a term of ten years, and are exercisable commencing December 15, 2005. Interest on the Convertible Notes II is paid quarterly, provided we are in compliance with the covenants of our Debt Agreement. Principal is payable on the earliest of the 39 month term or a Change of Control (as defined); in either case, only after (i) all amounts due under our Debt Agreement have been paid or (ii) Capital Source has consented to the payment. During 2005, warrants to purchase 10,000 shares of our common stock were exercised for cash proceeds of $100. At December 31, 2005, warrants to purchase 1,140,000 shares of our common stock remain outstanding.

In the event that any interest payment is not made within 30 days of its due date, an interest rate of 8% will be retroactively applied to the Effective Date of the Convertible Notes I and II. In the event of a default, as defined, a default rate of the lesser of 16% per annum or the maximum rate of interest allowable by law will be retroactively applied to the Effective Date of the Convertible Notes I and II and additional warrants equaling 50% of the remaining outstanding principal balance of the Convertible Notes I and II plus all accrued and unpaid interest will be required to be issued.

 

F-16


Table of Contents

We have recorded a debt discount of approximately $1,104,000 consisting of the intrinsic value of the beneficial conversion option of $494,500 and the portion of the proceeds allocated to the warrants of $609,500, using a Black-Scholes option pricing model, based on the relative fair values of the warrants and the Convertible Notes II. The debt discount is being amortized over the contractual life of the Convertible Notes II as additional interest expense using the effective interest method. During 2005 and 2004, approximately $322,000 and $13,000, respectively, of debt discount was amortized as interest expense.

Aggregate annual principal maturities for convertible debt, which is convertible into 3,250,000 shares of the Company’s common stock at the option of the note holder, as of December 31, 2005 are as follows:

 

2006

   $ 2,100,000

2008

     1,150,000
      
   $ 3,250,000
      

On August 31, 2005, we completed a private placement for approximately $2.255 million of Convertible Notes (“Convertible Notes III”) and Warrants (“Warrants”) to Accredited Investors, as defined in the Securities Act of 1933, as amended. The Convertible Notes III includes an investment totaling $1,000,000 from certain members of the Company’s Board of Directors and executive management. The Convertible Notes III are convertible at a ratio of 2 shares of the Company’s common stock for each $1.00 invested. The Convertible Notes III were automatically convertible upon the Conversion Event, which is defined as that date upon which the majority of our common stockholders voted to amend the Amended and Restated Certificate of Incorporation (“Certificate of Incorporation”) of the Company, to increase the authorized shares of the Company’s common stock from 20 million to not less than 35 million. On August 25, 2005, by written consent, the stockholders holding a majority of the Company’s common stock approved an amendment to our Certificate of Incorporation to increase the number of authorized shares of the Company’s common stock from 20 million to 40 million. As a result of the Conversion Event, on the August 31, 2005 closing date of the Convertible Notes III, the notes automatically converted into 4,510,000 shares of the Company’s common stock. The proceeds of the Convertible Notes III were used to fund the $967,000 Deposit Account described in Note 7 above, and the remainder is being used to fund working capital and operations.

Each holder of the Convertible Notes III received Warrants to purchase 2 shares of the Company’s common stock for each $1.00 invested. The Warrants, which are exercisable into an aggregate of 4,510,000 shares of the Company’s common stock, have an exercise price of $0.75 per share, a term of ten years, and are exercisable commencing upon the Vesting Date, which is defined as the completion of both (i) the date upon which the holder of the Warrant pays the purchase price for the Notes, and (ii) the date of the Conversion Event. As the Warrants were issued to investors whose Convertible Notes III automatically converted upon issuance to common stock, the Warrants represent a cost of capital. As of December 31, 2005, all Warrants issued in connection with the Convertible Notes III remain outstanding.

At December 31, 2005 and December 31, 2004, the unamortized balance of our debt discounts associated with Convertible Notes I and II issued for $3.25 million is approximately $1.10 million and $1.82 million, respectively.

Under the terms of registration rights granted to the holders of Convertible Notes II and III for the shares into which the notes are convertible, and shares into which the related warrants are exercisable, we have committed to take all reasonable efforts to file a registration statement to register and maintain registration such shares for a period of two years from the effective date of the registration statement.

On March 17, 2006, we completed the private placement of Convertible Debt IV, after receiving cash proceeds of approximately $2.5 million from Accredited Investors; as such term is defined in the Securities and Exchange Act of 1933, as amended, including approximately $0.5 million from certain members of the Company’s Board of Directors. The proceeds of the private placement will be used to fund working capital and operations. As of December 31, 2005, $1.0 million of such proceeds, which had been received by the Company under a subscription agreement, is included under Convertible Notes, net – long term in the accompanying consolidated balance sheet.

Each Holder of a Convertible Debt IV note may convert the note to Common Stock at a rate (2) shares per $1.00 invested. The notes have a term of thirty (36) months, with interest at 5.0% per month, and are convertible at any time prior to maturity.

 

F-17


Table of Contents

9. PRIVATE PLACEMENT OF COMMON STOCK

On March 4, 2005, we sold and issued to accredited investors 1,000,000 shares of Access Worldwide Communications, Inc. common stock at a price per share of $1.00, via a Subscription Agreement, for an aggregate purchase price of approximately $1 million (the “Equity Placement”). The sale of these shares was exempt from registration under the Securities Act of 1933 as a private offering to “accredited investors” under Section 4(2) of the Securities Act and Rule 506 of Regulation D.

Of the 1,000,000 shares purchased, 150,000 shares were purchased by a member of the Company’s Board of Directors, and 42,500 shares of the 1,000,000 shares were issued to the Board member or a company affiliated with the Board member on behalf of the other participants as a broker fee. The 1,000,000 shares of common stock were issued on June 13, 2005.

On July 10, 2005, we amended the Equity Placement Subscription Agreement to include a provision for the issuance of warrants if we should raise additional capital within a year of the Subscription Agreement for a purchase price which is less than the $1.00 per share price. The exercise price of the warrants shall be that which provides for an average purchase price per share of our common stock that is similar to that of the purchase price of the additional capital raising.

As a result of the private placement of Convertible Notes III, on September 15, 2005, we issued warrants to purchase 1,000,000 shares of our common stock to the investors in Equity Placement pursuant to the Subscription Agreement. The warrants have an exercise price of $0.01 per share, a ten year term and vested upon the Conversion Event. All such warrants remain outstanding at December 31, 2005.

The warrants issued on September 15, 2005 have a fair value of approximately $740,000, measured using a Black-Scholes pricing model with the following assumptions: an expected life of 10 years, expected volatility of 108%, risk-free interest rate of 4.18%, and a 0% dividend yield. This amount has been recorded as a deemed dividend related to the warrants issued to the investors in the Equity Placement, and has been classified as such in the accompanying Consolidated Statement of Operations for the year ended December 31, 2005.

10. MANDATORILY REDEEMABLE PREFERRED STOCK

We have outstanding 40,000 shares of mandatorily redeemable preferred stock (the “Preferred Stock”) which entitles the holders to dividends payable in cash and non-cash distributions equal to the product of (x) 8.33 and (y) any per share dividend and distributions paid on shares of the common stock. The Preferred Stock is mandatorily redeemable by us at a price of $100 per share upon public offerings subsequent to February 13, 1998, a change of control or when we achieve net income of $10 million over four consecutive quarters.

11. LOSS PER COMMON SHARE

The following is the computation of basic and diluted loss per common share:

 

     For the Years Ended December 31,  
    

Loss

(Numerator)

    Shares
(Denominator)
   Per Share
Amount
 

2005

       

Basic

   $ (5,420,724 )   13,084,761    $ (0.41 )
                     

Loss per share of common stock—diluted(1)

   $ (5,420,724 )   13,084,761    $ (0.41 )
                     

2004

       

Basic

   $ (1,411,033 )   10,008,271    $ (0.14 )
                     

Loss per share of common stock—diluted(1)

   $ (1,411,033 )   10,008,271    $ (0.14 )
                     

2003:

       

Basic

   $ (11,640,540 )   9,740,418    $ (1.20 )
                     

Loss per share of common stock—diluted

   $ (11,640,540 )   9,740,418    $ (1.20 )
                     

(1) Due to our net loss for 2005, 2004 and 2003, common stock equivalents for convertible debt, outstanding stock options and warrants to purchase 11,539,006, 5,898,365 and 4,457,300 shares of common stock, respectively, were excluded from the computation of diluted net loss per common stock because they were anti-dilutive.

 

F-18


Table of Contents

12. STOCK OPTION PLAN

As of December 31, 2005, 2004 and 2003, there were 464,994, 660,635 and 621,700, respectively, stock options available for issuance. A summary of the status of the Plan as of December 31, 2005, 2004 and 2003 and changes during the years then ended is presented below:

 

     2005    2004    2003
     Shares    Weighted-
Average
Exercise
Price
   Shares    Weighted-
Average
Exercise
Price
   Shares    Weighted-
Average
Exercise
Price

Outstanding at beginning of year

   1,268,365    $ 0.66    1,307,300    $ 0.68    1,037,150    $ 0.74

Granted

   337,000      0.79    238,000      0.66    390,000      0.70

Exercised

   14,500      0.48    38,002      0.53    500      0.46

Forfeited

   126,859      0.80    238,933      0.77    119,350      1.27
                       

Outstanding at end of year

   1,464,006      0.68    1,268,365      0.66    1,307,300      0.68
                       

Options exercisable at end of Year

   609,415       447,255       294,677   
                       

Weighted-average fair value of options granted during the year

      $ 0.63       $ 0.52       $ 0.62
                             

The following table summarizes information about stock options outstanding at December 31, 2005:

 

     Options Outstanding    Options Exercisable

Range of Exercise Prices

   Number
Outstanding
   Weighted-
Average
Remaining
Contractual
Life
   Weighted-
Average
Exercise
Price
   Number
Exercisable
   Weighted-
Average
Exercise
Price

$0.25-$0.93

   1,438,406    7.5    $ 0.64    583,815    $ 0.60

$1.25-$2.38

   22,500    3.9      1.61    22,500      1.61

$9.00-$12.00

   3,100    2.0      11.03    3,100      11.03
                  

$0.25-$12.00

   1,464,006    7.4    $ 0.68    609,415    $ 0.69
                  

13. RELATED PARTY TRANSACTIONS

Consulting Agreements and Other Services

In July 2002, we entered into consulting agreement (“Consulting Agreement”) with a Board member. The Board member agreed to serve as Interim President and CEO of AM Medica on a month-to-month basis with 30 days written notice required for cancellation. The Consulting Agreement was terminated on June 30, 2003. We paid $70,000 in consulting fees under the Consulting Agreement during the year ended December 31, 2003.

On October 1, 2003 we entered into a consulting agreement with a Board member who was also the CEO of our TMS division and a subordinated promissory note holder. For the periods ended December 31, 2005, 2004, and 2003, we paid $24,000, $72,000 and $133,000, respectively, for services under this consulting agreement. The Board member resigned from the CEO position in 2004 and did not stand for re-election to the Board of Directors in 2005. Also during 2004, the October 31, 2003 consulting agreement was terminated and replaced by an alternative consulting agreement dated November 11, 2004. In November of 2005 we provided the former Board member with thirty (30) days notice that his consulting agreement was being terminated.

During 2004, we paid $15,500 for moderating services to New Dawn Medical Moderator, which was owned by the spouse of the Chief Operating Officer of TMS at the time.

During the first quarter of 2005, we entered into a Consulting Agreement with a member of our board of directors to provide consulting services with regard to all matters and activities we are performing in the Philippines. The Consulting Agreement provides among other things (i) a term through February 29, 2008 with an option to renew on a month-by-month basis thereafter, (ii) the payment of US $5,000 a month for the remainder of the term, (iii) a designated percent commission on all Qualifying Sales as defined in the Consulting Agreement throughout the remainder of the term, and (iv) a one-time issuance of a stock option to purchase 50,000 shares of the Company’s common stock, at an exercise price of $0.79 per share (the closing market price at the date of grant), with a term of ten years, and a five year vesting schedule.

 

F-19


Table of Contents

Office Space

In 2005, the Chief Executive Officer of Access vacated his Greenwich, Connecticut office space and moved to our New York office. For the periods ended December 31, 2004 and 2003, we paid $16,000 for the office space in Greenwich, Connecticut.

On March 29, 2005, we entered into an operating lease agreement for our communications center in the Philippines from a realty company that is majority owned by the immediate family of a member of our board of directors. The lease has a term of five years with the minimum rent payments of approximately $20,000 per month. Additionally, at December 31, 2005, we have approximately US $69,000 of cash in a Philippines bank account with a bank that is also majority owned by the immediate family of a member of our board of directors.

Capital Financing

In conjunction with our Third Amendment to the Debt Agreement dated November 12, 2004, we issued warrants to purchase 100,000 shares of the Company’s common stock to the Company’s Chief Executive Officer in return for a $1.0 million personal guarantee on our Debt Agreement. See Note 7.

The Board of Directors and certain executive management participated in our capital raisings for Convertible Debt I, II, and III and invested $950,000, $750,000, and $1,000,000, respectively. In addition, a greater than 5% shareholder has invested $25,000 and $75,000 in the Convertible Notes I and Convertible Notes II, respectively. At December 31, 2005, we received $1,000,000 in proceeds from a member of our Board of Directors related to Convertible Debt IV. See Note 8.

In accordance with the July 10, 2005 amendment to the March 4, 2005 Subscription Agreement for the private placement of our common stock, we issued warrants to purchase 1,000,000 shares of our common stock to those investors, including a warrant to purchase 192,500 shares issued to a member of the our Board of Directors who participated in the March 4, 2005 private placement. See Note 9.

14. DEFINED CONTRIBUTION PLANS

We have defined contribution employee benefit plans which cover substantially all of our employees. We may make discretionary contributions to our plans. During the years ended December 31, 2005, 2004 and 2003, no amounts were contributed to the plans.

15. COMMITMENTS AND CONTINGENCIES

Employment Agreements

In connection with certain acquisitions and in the normal course of business, we have entered into employment agreements with our management employees, which expire at various times through 2008, certain of whom are our stockholders. The employment agreements have terms up to three years and require annual base salary payments of $1,029,000 and bonus amounts of up to $367,000 per year.

Legal Proceedings

The Company is involved in a variety of proceedings that arise from time to time in the ordinary course of its business. We are involved in legal actions arising in the ordinary course of business. We believe that the ultimate resolution of these matters will not have a material effect on our consolidated financial position, results of operations or cash flows except for the following:

On September 10, 2004, Ivelisse Lamboy (the “Plaintiff”), a former employee with AM Medica, filed suit against us in the Supreme Court of New York, County of Bronx for wrongful termination and breach of an employment agreement. The Plaintiff was seeking $0.5 million in damages which she claimed was equal to 10 years of employment. We believed the claims asserted had no legal basis and defended our position. On December 14, 2005, we were granted summary judgment by the court and the case was dismissed.

Operating Leases

We lease office space and operating equipment under non-cancelable operating leases with terms ranging from two to ten years and expiring at various dates through April 2011. Rent expense from continuing operations under operating leases was approximately $2,788,000, $2,549,000 and $3,049,000 for the years ended December 31, 2005, 2004 and 2003, respectively.

 

F-20


Table of Contents

Aggregate minimum annual rentals under the operating leases as of December 31, 2005 are as follows:

 

2006

   $ 2,760,000

2007

     2,547,000

2008

     1,527,000

2009

     1,051,000

2010

     949,000

Thereafter

     287,000
      
   $ 9,121,000
      

16. FAIR VALUE OF FINANCIAL INSTRUMENTS

The carrying amount of cash and cash equivalents approximates their fair value. The fair value of our long-term debt including capital lease obligations and Convertible Notes I and II is determined by calculating the present value of expected future cash outlays associated with our debt instruments. The discount rate used is equivalent to the current rate offered to us for debt of the same maturities at December 31, 2005. The fair value of the Company’s long-term indebtedness approximates the carrying value thereof.

17. SEGMENTS

Our reportable segments are strategic business units that offer different products and services to different industries in the United States and the Philippines.

Our reportable segments through December 31, 2005 were as follows:

 

    Pharmaceutical Services Segment—provides outsourced services to the medical and pharmaceutical industry. The Pharmaceutical Services Segment consists of two business units: TMS and AM Medica Group.

 

    Business Services Segment—provides business and consumer and multilingual telemarketing services to the telecommunications, consumer products, insurance and financial services industries. The Business Services Segment consists of two business units: TelAc and AWWC Philippines.

Our accounting policies for these segments are the same as those described in Note 2, Significant Accounting Policies. In addition, we evaluate the performance of our segments and allocate resources based on gross margin, earnings before interest, taxes, depreciation and amortization (“EBITDA”) and net income (loss). The tables below present information about our reportable segments for our continuing operations used by our chief operating decision-maker as of and for the years ended December 31, 2005, 2004, and 2003.

 

     Pharmaceutical
Services
    Business
Services
    Segment Total     Corporate     Total  

2005:

          

Revenues (2)

   $ 24,475,797     $ 14,445,930     $ 38,921,727     $ —       $ 38,921,727  

Gross profit

     11,492,904       5,060,619       16,553,523       —         16,553,523  

Income (loss) from operations

     3,227,684       (3,786,794 )     (559,110 )     (2,363,110 )     (2,922,220 )

EBITDA (3)

     3,766,926       (2,910,007 )     856,919       (2,344,189 )     (1,487,270 )

Depreciation and amortization expense – property and equipment

     539,242       876,787       1,416,029       18,921       1,434,950  

Total assets (2)

     6,972,631       6,952,722       13,925,353       2,337,476       16,262,829  

2004:

          

Revenues

   $ 25,108,474     $ 22,358,522     $ 47,466,996     $ —       $ 47,466,996  

Gross profit

     11,912,531       8,095,552       20,008,083       —         20,008,083  

Income (loss) from operations

     3,792,170       (341,577 )     3,450,593       (3,548,005 )     (97,412 )

EBITDA (3)

     4,324,873       262,124       4,586,997       (3,432,763 )     1,154,234  

Depreciation and amortization expense – property and equipment

     532,703       603,701       1,136,404       115,242       1,251,646  

Total assets

     7,609,461       8,428,427       16,037,888       (28,177 )     16,009,711  

2003:

          

Revenues

   $ 22,834,359     $ 28,249,662     $ 51,084,021     $ —       $ 51,084,021  

Gross profit

     7,609,208       10,391,246       18,000,454       —         18,000,454  

(Loss) income from operations (1)

     (9,068,413 )     1,718,620       (7,349,793 )     (3,484,644 )     (10,834,437 )

EBITDA (1) (3)

     (8,563,389 )     2,714,660       (5,848,729 )     (3,365,076 )     (9,213,805 )

Depreciation and amortization expense – property and equipment

     393,980       996,040       1,390,020       119,568       1,509,588  

Amortization expense

     111,044       —         111,044       —         111,044  

Total assets

     6,628,104       9,927,725       16,555,829       2,923,124       19,478,953  

(1) (Loss) income from operations and EBITDA for the Pharmaceutical Segment includes an $8,951,856 impairment of intangible assets for 2003.

 

F-21


Table of Contents
(2) During the later part of 2005, we began operations at our AWWC Philippines business unit, which is located in Manila, Philippines, and is included in our Business Services Segment. At December 31, 2005, the net carrying value of our long-lived assets located in the Philippines, which included furniture, equipment and leasehold improvements, was approximately $2,219,000. During 2005 revenues from external customers generated in the Philippines was approximately $593,000.
(3) We believe that earnings before interest, income taxes, depreciation and amortization (EBITDA) is a useful financial metric to assess our operating performance before the impact of investing and financing transactions and income taxes. It also facilitates comparison between us and our competitors. We believe that EBITDA will provide investors with a useful tool for assessing the comparability between periods because it eliminates depreciation and amortization expense attributable to capital expenditures. The use of EBITDA has certain limitations. Our presentation of EBITDA may be different from the presentation used by other companies and therefore comparability may be limited. Depreciation expense for various long-term assets, interest expense, income taxes and other items have been and will be incurred and are not reflected in the presentation of EBITDA. Each of these items should also be considered in the overall evaluation of our results. Additionally, EBITDA does not consider capital expenditures and other investing activities and should not be considered as a measure of our liquidity. We compensate for these limitations by providing the relevant disclosure of our depreciation, interest and income tax expense, capital expenditures and other items both in our reconciliations to the GAAP financial measures and in our consolidated financial statements, all of which should be considered when evaluating our performance. The term EBITDA is not defined under accounting principles generally accepted in the United States, or U.S. GAAP, and EBITDA is not a measure of net income, operating income, operating performance or liquidity presented in accordance with U.S. GAAP. When assessing our operating performance, you should not consider this data in isolation, or as a substitute for, our net loss, loss from operations or any other operating performance measure that is calculated in accordance with U.S. GAAP. In addition, our EBITDA may not be comparable to EBITDA or similarly titled measures utilized by other companies since such other companies may not calculate EBITDA in the same manner as we do. A reconciliation of net loss, the most directly comparable U.S. GAAP measure, to EBITDA for each of the respective periods indicated is as follows:

 

Years Ended December 31,

   2005     2004     2003  

Net loss

   $ (4,680,724 )   $ (1,411,033 )   $ (11,640,540 )

Interest expense, net

     1,758,504       1,313,621       1,352,307  

Income tax benefit

     —         —         (546,204 )

Depreciation and amortization expense

     1,434,950       1,251,646       1,620,632  
                        

EBITDA

   $ (1,487,270 )   $ 1,154,234     $ (9,213,805 )

 

F-22


Table of Contents

(a)(3) Exhibits

Index to Exhibits

 

Exhibit
Number
   
2(a)   Agreement and Plan of Merger, dated as of December 6, 1996, by and between the Company and TelAc, Inc. (incorporated by reference to Exhibit 2(a) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
2(b)   Recapitalization and Investment Agreement, dated December 6, 1996, by and among Telephone Access, Inc., the shareholders of Telephone Access, Inc., Abbingdon Venture Partners Limited Partnership (“Abbingdon-I”), Abbingdon Venture Partners Limited Partnership-II (“Abbingdon-II”) and Abbingdon Venture Partners Limited Partnership-III (“Abbingdon-III”) (incorporated by reference to Exhibit 2(b) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
2(c)   Agreement of Purchase and Sale, dated as of January 1, 1997, by and among TeleManagement Services, Inc., Lee H. Edelstein and TLM Holdings Corp. (incorporated by reference to Exhibit 2(c) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
2(d)   Agreement of Purchase and Sale, dated as of September 1, 1997, by and among Hispanic Market Connections, Inc., M. Isabel Valdes and the Company (incorporated by reference to Exhibit 2(d) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
2(e)   Agreement of Purchase and Sale, dated as of October 1, 1997, by and among Phoenix Marketing Group, Inc., Douglas Rebak, Joseph Macaluso and the Company (incorporated by reference to Exhibit 2(e) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
2(f)   Agreement of Purchase and Sale, dated as of October 24, 1998, by and among AM Medica Communications, Ltd., Ann Holmes and the Company (incorporated by reference to Exhibit 2(a) to the Company’s Current Report on Form 8-K dated October 24, 1998).
3(a)   Amended and Restated Certificate of Incorporation of the Company, as amended to date (incorporated by reference to Exhibit 3(a) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
3(b)   By-Laws of the Company (incorporated by reference to Exhibit 3(b) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
3(c)   Certificate of Ownership and Merger of Access Worldwide Communications, Inc. into the Company (incorporated by reference to Exhibit 3(c) to the Company’s Annual Report on Form 10-K for year ended December 31, 1998).
4(a)*   The Company’s 1997 Stock Option Plan (incorporated by reference to Exhibit 4 to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
4(b)   Preferred Stock, Series 1998 Agreement by and between the Company and Abbingdon-I and Abbingdon-II (incorporated by reference to Exhibit 4(b) to the Company’s Annual Report on Form 10-K for the year ended December 31, 1998).
10(a)   Credit Agreement, dated April 9, 1998, by and among the Company, NationsBank, National Association and the other lenders party thereto (incorporated by reference to Exhibit 10.1 to the Company’s Quarterly Report on Form 10-Q for the quarter ended March 31, 1998).
10(b)   Credit Agreement, dated March 12, 1999, by and among the Company, certain subsidiaries of the Company as guarantors, NationsBank, N.A., as lender and agent and the other lenders party thereto (incorporated by reference to Exhibit 10(b) to the Company’s Annual Report on Form 10-K for the year ended December 31, 1998).
10(c)   6% Convertible Subordinated Promissory Note of the Company, dated October 17, 1997, payable to the order of Phoenix Marketing Group, Inc. (incorporated by reference to Exhibit 10(i) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).


Table of Contents
10(d)   6% Redeemable Subordinated Promissory Note of the Company, dated October 17, 1997, payable to the order of Phoenix Marketing Group, Inc. (incorporated by reference to Exhibit 10(j) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
10(e)   Stock Purchase Agreement, dated December 6, 1996, by and between the Company and John E. Jordan (incorporated by reference to Exhibit 10(k) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
10(f)   Stock Purchase Agreement, dated January 15, 1997, between TLM Holdings Corp. and Lee H. Edelstein (incorporated by reference to Exhibit 10(l) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
10(g)   Stock Purchase Agreement, dated April 1, 1997, by and between the Company and John Fitzgerald (incorporated by reference to Exhibit 10(m) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
10(h)*   Employment Agreement, dated December 6, 1996, by and between the Company and John E. Jordan (incorporated by reference to Exhibit 10(n) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
10(i)*   Employment Agreement, dated January 15, 1997, by and between TLM Holdings Corp. and Lee Edelstein (incorporated by reference to Exhibit 10(o) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
10(j)*   Employment Letter Agreement, dated April 1, 1997, by and between the Company and John Fitzgerald (incorporated by reference to Exhibit 10(p) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
10(k)*   Employment Agreement, dated August 1, 1997, by and between the Company and Michael Dinkins (incorporated by reference to Exhibit 10(q) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
10(l)*   Employment Agreement, dated October 17, 1997, by and between the Company and Douglas Rebak (incorporated by reference to Exhibit 10(r) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
10(m)   Agreement, effective January 1, 1997, by and between the Company and Sprint United Management Company, together with contract orders related thereto (incorporated by reference to Exhibit 10(s) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
10(n)   Database Licensee Agreement for the AMA Physician Professional Data, effective January 1, 1996, between the Company and the American Medical Association (incorporated by reference to Exhibit 10(t) to the Company’s Registration Statement on Form S-1 (Registration No. 333-38845) filed with the Commission on October 27, 1997).
10(o)   6.5% Subordinated Promissory Note of the Company, dated October 24, 1998, payable to the order of Ann Holmes (incorporated by reference to Exhibit 2(b) to the Company’s Current Report on Form 8-K dated October 24, 1998).
10(p)*   Employment Agreement, dated October 24, 1998, by and between the Company and Ann Holmes (incorporated by reference to Exhibit 10 to the Company’s Current Report on Form 8-K dated October 24, 1998).
10(q)*   Employment Agreement, dated January 15, 1997, by and between TLM Acquisition Corp. (a subsidiary of the Company) and Mary Sanchez (incorporated by reference to Exhibit 10.2 to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 1998).
10(r)*   Employment Agreement, dated September 24, 1997, by and between the Company and M. Isabel Valdes (incorporated by reference to Exhibit 10(r) to the Company’s Annual Report on Form 10-K for the year ended December 31, 1998).
10(s)*   Employment Agreement between the Company and Michael Dinkins (incorporated by reference to Exhibit 10.3 to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 1999).


Table of Contents
10(t)*   Severance Arrangement/Closing Inducement between the Company and Richard Lyew (incorporated by reference to Exhibit 10.4 to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 1999).
10(u)*   Severance Arrangement/Closing Inducement between the Company and John Hamerski (incorporated by reference to Exhibit 10.5 to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 1999).
10(v)*   Severance Arrangement/Closing Inducement between the Company and Mary Sanchez (incorporated by reference to Exhibit 10.6 to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 1999).
10(w)*   Severance Arrangement/Closing Inducement between the Company and Andrea Greenan (incorporated by reference to Exhibit 10.7 to the Company’s Quarterly Report on Form 10-Q for the quarter ended September 30, 1999).
10(x)   Amendment Agreement and Waiver to Credit Agreement, dated April 14, 2000, by and among the Company, certain subsidiaries of the Company as guarantors, Bank of America, N.A., successor to NationsBank, N.A., as lender and agent and the other lenders party (incorporated by reference to Exhibit 10(x) to the Company’s Annual Report on Form10-K for the year ended December 31, 1999).
10(y)*   Consultant Agreement, dated April 14, 2000, between the Company and Ann Holmes (incorporated by reference to Exhibit 10(y) to the Company’s Annual Report on Form 10-K for the year ended December 31, 1999).
10(z)   Amendment to Subordinated Promissory Notes of the Company, dated April 14, 2000, payable to the order of Ann Holmes (incorporated by reference to Exhibit 10(z) to the Company’s Annual Report on Form 10-K for the year ended December 31, 1999).
10(aa)   Amendment to Note Subordination Agreement, dated April 14, 2000, between the Company and Ann Holmes (incorporated by reference to Exhibit 10(aa) to the Company’s Annual Report on Form 10-K for the year ended December 31, 1999).
10(bb)   Amendment to Contingent Subordination Agreement, dated April 14, 2000, between the Company and Ann Holmes (incorporated by reference to Exhibit 10(bb) to the Company’s Annual Report on Form 10-K for the year ended December 31, 1999).
10(cc)   Amendment to Agreement of Purchase and Sale, dated April 14, 2000, by and among AM Medica Communications, Ltd., Ann Holmes and the Company (incorporated by reference to Exhibit 10(cc) to the Company’s Annual Report on Form 10-K for the year ended December 31, 1999).
10(dd)   Amendment to Subordinated Security Agreement, dated April 14, 2000, between the Company and Ann Holmes (incorporated by reference to Exhibit 10(dd) to the Company’s Annual Report on Form 10-K for the year ended December 31, 1999).
10(ee)   Amendment to Subordinated Promissory Note of the Company, dated April 4, 2000, payable to the order of Lee Edelstein (incorporated by reference to Exhibit 10(ee) to the Company’s Annual Report on Form 10-K for the year ended December 31, 1999).
10(ff)   Amendment to Agreement of Purchase and Sale, dated April 14, 2000, by and among TeleManagement Services, Inc., Lee Edelstein and the Company (incorporated by reference to Exhibit 10(ff) to the Company’s Annual Report on Form 10-K for the year ended December 31, 1999).
10(gg)   Asset Purchase Agreement, dated May 15, 2000, between Merkafon International Ltd. and AWWC Texas I Limited Partnership (incorporated by reference to Exhibit 10(gg) to the Company’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2000).
10(hh)*   Employment Agreement, dated December 5, 2000, by and between the Company and John Hamerski (incorporated by reference to Exhibit 10(hh) to the Company’s Annual Report on Form 10-K for the year ended December 31, 2000).
10(ii)   Fourth Amendment and Waiver Agreement, dated April 3, 2001, to the Credit Agreement dated March 12, 1999 among the Company and Bank of America, N.A. as agent for the Lenders named within (incorporated by reference to Exhibit 10(ii) to the Company’s Form 8-K filed on April 12, 2001).


Table of Contents
10(jj)   Common Stock Purchase Warrant (incorporated by reference to Exhibit 10(jj) to the Company’s Form 8-K filed on April 12, 2001).
10(kk)   Registration Rights Agreement, dated April 3, 2001, among the Company and Bank of America, N.A. as agent for the Lenders named within (incorporated by reference to Exhibit 10(kk) to the Company’s Form 8-K filed on April 12, 2001).
10(ll)   Warrant Escrow Agreement, dated April 3, 2001, among the Company and Bank of America, N.A., as agent for the Lenders named within and Investors Title Accommodation Corporation, as escrow agent (incorporated by reference to Exhibit 10(ll) to the Company’s Form 8-K filed on April 12, 2001).
10(mm)   Press release of Access Worldwide, dated April 9, 2001 (incorporated by reference to Exhibit 10(mm) to the Company’s Form 8-K filed on April 12, 2001).
10(nn)*   Form of Option Plan Agreement (incorporated by reference to Exhibit 10(nn) to the Company’s Annual Report on Form 10-K for the year ended December 31, 2000).
10(oo)   Asset Purchase Agreement, dated December 19, 2002, by and between Phoenix Marketing Group (Holdings), Inc. and Access Worldwide Communications, Inc., as Seller, and Express Scripts, Inc. as Buyer, (incorporated by reference to Appendix A to Access Worldwide’s Definitive Proxy Statement on Schedule 14A filed with the Securities and Exchange Commission on January 15, 2002).
10(pp)   Fifth Amendment and Waiver Agreement, dated February 22, 2002, to the Credit Agreement dated March 12, 1999 among the Company and Bank of America, N.A. as agent for the Lenders named within (incorporated by reference to Exhibit 10(pp) to the Company’s Form 8-K filed on February 25, 2002).
10(qq)   Sixth Amendment and Waiver Agreement, dated April 5, 2002, to the Credit Agreement dated March 12, 1999 among the Company and Bank of America, N.A. as agent for the Lenders named within (incorporated by reference to Exhibit 10(qq) to the Company’s Form 10-K filed on April 12, 2002).
10 (rr)*   Employment Agreement, dated March 4, 2002, by and between the Company and Lee Edelstein (incorporated by reference to Exhibit 10 (rr) to the Company’s Form 10-K filed on May 16, 2002).
10 (ss)*   Employment Agreement, dated March 30, 2002, by and between the Company and Shawkat Raslan (incorporated by reference to Exhibit 10 (ss) to the Company’s Form 10-K filed on May 16, 2002).
10 (tt)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – Shawkat Raslan, Chief Executive Officer. – June 30, 2002 (incorporated by reference to Exhibit 10 (tt) to the Company’s Form 10-Q filed on August 9, 2002).
10 (uu)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – John Hamerski, Chief Financial Officer. – June 30, 2002 (incorporated by reference to Exhibit 10 (uu) to the Company’s Form 10-Q filed on August 9, 2002).
10 (xx)   Press release of Access Worldwide, dated April 3, 2003 (incorporated by reference to Exhibit 10 (vv) to the Company’s 8-K filed on April 3, 2003.
10 (vv)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – Shawkat Raslan, Chief Executive Officer. – September 30, 2002 (incorporated by reference to Exhibit 99.1 to the Company’s Form 10-Q filed on November 5, 2002).
10 (ww)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – John Hamerski, Chief Financial Officer. – September 30, 2002 (incorporated by reference to Exhibit 99.2 to the Company’s Form 10-Q filed on November 5, 2002).
10 (xx)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – Shawkat Raslan, Chief Executive Officer. – December 31, 2002).
10 (yy)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – John Hamerski, Chief Financial Officer. – December 31, 2002).
10 (zz)   Seventh Amendment and Waiver Agreement, dated April 29, 2003, to the Credit Facility dated March 12, 1999 among the Company and Bank of America, N.A. as agent for the Lenders named within (incorporated by reference to Exhibit 99.1 to the Company’s Form 8-K filed on May 1, 2003).
10 (aaa)*   Amendment to Employment Agreement, dated March 4, 2002, by and between the Company and Lee Edelstein (incorporated by reference to Exhibit 10(xx) to the Company’s Form 10-Q filed on May 14, 2003.


Table of Contents
10 (bbb)*   Third Amendment to the Consulting Agreement, dated June 24, 1999, by and between the Company and Lee Edelstein (incorporated by reference to Exhibit 10(yy) to the Company’s Form 10-Q filed on May 14, 2003.
10 (ccc)*   Assignment of Consulting Agreement, dated June 24, 1999, by and between the Company and Lee Edelstein (incorporated by reference to Exhibit 10(zz) to the Company’s Form 10-Q filed on May 14, 2003.
10 (ddd)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – Shawkat Raslan, Chief Executive Officer. – March 31, 2003 (incorporated by reference to Exhibit 99.1 to the Company’s Form 10-Q filed on May 14, 2003).
10 (eee)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – John Hamerski, Chief Financial Officer. – March 31, 2003 (incorporated by reference to Exhibit 99.1 to the Company’s Form 10-Q filed on May 14, 2003).
10 (fff)   Revolving Credit, Term Loan and Security Agreement, between Access Worldwide Communications, Inc., a Delaware Corporation (“Parent”), Ash Creek, Inc., a Delaware corporation (Ash”), AWWC New Jersey Holdings, Inc., a Delaware corporation (“AWWC”), Telemanagement Services, Inc., a Delaware corporation (“Telemanagement”), and TLM Holdings Corp., a Delaware corporation (“TLM”), individually and collectively, the Borrower”), and CapitalSource Finance LLC, a Delaware limited liability company (the “Lender”) (incorporated by reference to Exhibit 10.1 to the Company’s 8-K filed on June 13, 2003.
10 (ggg)   Term Loan between Access Worldwide Communications, Inc., a Delaware corporation (“Parent”), Ash Creek, Inc., a Delaware corporation (Ash”), AWWC New Jersey Holdings, Inc., a Delaware corporation (“AWWC”), Telemanagement Services, Inc., a Delaware corporation (“Telemanagement”), and TLM Holdings Corp., a Delaware corporation (“TLM”), individually and collectively, the Borrower”), and CapitalSource Finance LLC, a Delaware limited liability company (the “Lender”) (incorporated by reference to Exhibit 10.2 to the Company’s 8-K filed on June 13, 2003.
10 (hhh)   Revolving Note between Access Worldwide Communications, Inc., a Delaware corporation (“Parent”), Ash Creek, Inc., a Delaware corporation (Ash”), AWWC New Jersey Holdings, Inc., a Delaware corporation (“AWWC”), Telemanagement Services, Inc., a Delaware corporation (“Telemanagement”), and TLM Holdings Corp., a Delaware corporation (“TLM”), individually and collectively, the Borrower”), and CapitalSource Finance LLC, a Delaware limited liability company (the “Lender”) (incorporated by reference to Exhibit 10.3 to the Company’s 8-K filed on June 13, 2003.
10 (iii)   First Amendment to the Revolving Credit, Term Loan and Security Agreement with CapitalSource Finance, LLC, dated August 11, 2003 (incorporated by reference to Exhibit 10(aaa) to the Company’s Form 10-Q filed on August 14, 2003).
10 (jjj)   Rule 13a-14(a)/15d-14(a) Certification of Chief Executive Officer (incorporated by reference to Exhibit 31.1 to the Company’s Form 10-Q filed on August 14, 2003).
10 (kkk)   Rule 13a-14(a)/15d-14(a) Certification of Chief Financial Officer (incorporated by reference to Exhibit 31.2 to the Company’s Form 10-Q filed on August 14, 2003).
10 (lll)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – Shawkat Raslan, Chief Executive Officer. – June 30, 2003 (incorporated by reference to Exhibit 32.1 to the Company’s Form 10-Q filed on August 14, 2003).
10 (mmm)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – John Hamerski, Chief Financial Officer. – June 30, 2003 (incorporated by reference to Exhibit 32.2 to the Company’s Form 10-Q filed on August 14, 2003).
10 (nnn)   Press release of Access Worldwide, dated May 13, 2003 (incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on May 13, 2003.
10 (ooo)   Press release of Access Worldwide, dated August 13, 2003 (incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on August 18, 2003.
10 (ppp)   Rule 13a-14(a)/15d-14(a) Certification of Chief Executive Officer (incorporated by reference to Exhibit 31.1 to the Company’s Form 10-Q filed on November 14, 2003).
10 (qqq)   Rule 13a-14(a)/15d-14(a) Certification of Chief Financial Officer (incorporated by reference to Exhibit 31.2 to the Company’s Form 10-Q filed on November 14, 2003).


Table of Contents
10 (rrr)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – Shawkat Raslan, Chief Executive Officer. – September 30, 2003 (incorporated by reference to Exhibit 32.1 to the Company’s Form 10-Q filed on November 14, 2003).
10 (sss)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – John Hamerski, Chief Financial Officer. – September 30, 2003 (incorporated by reference to Exhibit 32.2 to the Company’s Form 10-Q filed on November 14, 2003).
10 (ttt)   Press release of Access Worldwide, dated November 17, 2003 (incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on November 14, 2003.
10 (uuu)   Letter from PWC to the Company dated December 11, 2003 (incorporated by reference to Exhibit 16 to the Company’s 8-K filed on December 12, 2003.
10 (vvv)   Second Amendment to the Revolving Credit, Term Loan and Security Agreement dated November 12, 2003
10 (www)*   Consulting Agreement, dated October 1, 2003, by and between Access Worldwide Communications, Inc. and Lee Edelstein.
10 (xxx)*   Employment Agreement, dated January 21, 2004, by and between Access Worldwide Communications, Inc. and Richard Lyew (Incorporated by reference to Exhibit 10(xxx) to the Company’s Form 10-Q filed on March 31, 2004).
10 (yyy)*   Employment Agreement, dated January 18, 2004, by and between Access Worldwide Communications, Inc. and Ted Jordan (Incorporated by reference to Exhibit 10(yyy) to the Company’s Form 10-Q filed on March 31, 2004).
10 (zzz)*   Employment Agreement, dated January 20, 2004, by and between Access Worldwide Communications, Inc. and Georges André (Incorporated by reference to Exhibit 10(zzz) to the Company’s Form 10-Q filed on March 31, 2004).
10 (aaaa)*   Employment Agreement, dated January 1, 2004, by and between Access Worldwide Communications, Inc. and Guy Amato (Incorporated by reference to Exhibit 10(aaaa) to the Company’s Form 10-Q filed on March 31, 2004).
10 (bbbb)   Press release of Access Worldwide dated January 29, 2004 (incorporated by reference to Exhibit 99.1 to the Company’s 8K filed on February 4, 2004 announcing the approval of BDO Seidman, LLP as the Company’s Independent Accountants.
10 (cccc)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – Shawkat Raslan, Chief Executive Officer. – March 31, 2004 (incorporated by reference to Exhibit 32.1 to the Company’s Form 10-Q filed on May 5, 2004).
10 (dddd)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – John Hamerski, Chief Financial Officer. – March 31, 2004 (incorporated by reference to Exhibit 32.2 to the Company’s Form 10-Q filed on May 5, 2004).
10 (eeee)*   Employment Agreement, dated March 30, 2004, by and between Access Worldwide Communications, Inc. and Shawkat Raslan (Incorporated by reference to Exhibit 10(eeee) to the Company’s Form 10-K filed on March 31, 2005).
10 (ffff)   Press release of Access Worldwide, dated May 5, 2004 (incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on May 5, 2004.
10 (gggg)   Press release of Access Worldwide, dated June 23, 2004 (incorporated by reference to Exhibit 99.1 to the Company’s 8K filed on June 23, 2004 announcing the addition of Michael Dornemann to the Board of Directors.
10 (hhhh)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – Shawkat Raslan, Chief Executive Officer. – June 30, 2004 (incorporated by reference to Exhibit 32.1 to the Company’s Form 10-Q filed on August 9, 2004).
10 (iiii)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – John Hamerski, Chief Financial Officer. – June 30, 2004 (incorporated by reference to Exhibit 32.2 to the Company’s Form 10-Q filed on August 9, 2004).
10 (jjjj)   Press release of Access Worldwide, dated July 1, 2004 (incorporated by reference to Exhibit 99.1 to the Company’s 8K filed on July 1, 2004 announcing the elevation of Richard Lyew to Executive Vice President and Chief Financial Officer.
10 (kkkk)   Press release of Access Worldwide, dated August 9, 2004 (incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on August 9, 2004.


Table of Contents
10 (llll)*   Employment Agreement, dated September 10, 2004, by and between Access Worldwide Communications, Inc. and Stedman Stevens (Incorporated by reference to Exhibit 10(kkkk) to the Company’s Form 10-K filed on March 31, 2005).
10 (mmmm)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – Shawkat Raslan, Chief Executive Officer. – September 30, 2004 (incorporated by reference to Exhibit 32.1 to the Company’s Form 10-Q filed on November 15, 2004).
10 (nnnn)   Certification Pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002-08-06 – John Hamerski, Chief Financial Officer. – September 30, 2004 (incorporated by reference to Exhibit 32.2 to the Company’s Form 10-Q filed on November 15, 2004).
10 (oooo)   Press release of Access Worldwide, dated November 15, 2004 (incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on November 16, 2004.
10 (pppp)   Third Amendment to the Revolving Credit, Term Loan and Security Agreement dated November 12, 2004 (Incorporated by reference to Exhibit 10(pppp) to the Company’s Form 10-K filed on March 31, 2005).
10(qqqq)   5% Convertible Promissory Note, dated December 15, 2004, by and between Company and Holder (incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on March 7, 2005).
10(rrrr)   Warrant Certificate, dated December 15, 2004, by and between Company and Holder (incorporated by reference to Exhibit 99.2 to the Company’s 8-K filed on March 7, 2005).
10(ssss)   Consulting Agreement, dated February 9, 2005, by and between Access Worldwide Communications, Inc. and Alfonso Yuchengco, III (Incorporated by reference to Exhibit 10(gggg) to the Company’s Form 10-Q filed on May 16, 2005).
10(tttt)   Subscription Agreement, dated March 4, 2005, by and between the Company and Holder (Incorporated by reference to Exhibit 10(dddd) to the Company’s Form 10-Q filed on May 16, 2005).
10(uuuu)   Lease Agreement, dated March 29, 2005, by and between RCBC Realty Corporation and Access Worldwide (AWWC) Philippines, Inc. (incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on April 1, 2005).
10(vvvv)   Press Release of Company announcing fourth quarter 2004 earnings, dated March 31, 2005 (incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on April 1, 2005).
10(wwww)   Fourth Amendment to the Revolving Credit, Term Loan and Security Agreement dated August 12, 2005 (Incorporated by reference to Exhibit 10(hhhh) to the Company’s Form 10-Q filed on August 15, 2005).
10(xxxx)   Press release of Access Worldwide, dated May 16, 2005 (Incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on May 18, 2005).
10(yyyy)   Press release of Access Worldwide, dated August 15, 2005 (Incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on August 31, 2005).
10(zzzz)   Press release of Access Worldwide, dated November 21, 2005 (Incorporated by reference to Exhibit 99.1 to the Company’s 8-K filed on November 21, 2005).
10(aaaaa)   Fifth Amendment to the Revolving Credit, Term Loan and Security Agreement dated March 7, 2006.
23.1   Consent of BDO Seidman, LLP
24   Powers of Attorney (see signature page).
31.1   Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2004.
31.2   Certification of Chief Executive Officer pursuant to Section 302 of the Sarbanes-Oxley Act of 2004.
32.1   Certification of Chief Executive Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2004.
32.2   Certification of Chief Executive Officer pursuant to Section 906 of the Sarbanes-Oxley Act of 2004.

* Management contract or compensatory plan or arrangement.
EX-10.AAAAA 2 dex10aaaaa.htm FIFTH AMENDMENT TO THE REVOLVING CREDIT, TERM LOAN AND SECURITY AGREEMENT Fifth Amendment to the Revolving Credit, Term Loan and Security Agreement

Exhibit 10.aaaaa

FIFTH AMENDMENT TO

REVOLVING CREDIT, TERM LOAN AND SECURITY AGREEMENT

THIS FIFTH AMENDMENT TO REVOLVING CREDIT, TERM LOAN AND SECURITY AGREEMENT, dated as of March 7, 2006 (this “Amendment”), is entered into by and between ACCESS WORLDWIDE COMMUNICATIONS, INC., a Delaware corporation (“Access”), ASH CREEK, INC., a Delaware corporation, AWWC NEW JERSEY HOLDINGS, INC., a Delaware corporation, TELEMANAGEMENT SERVICES, INC., a Delaware corporation, TLM HOLDINGS CORP., a Delaware corporation, (individually and collectively, the “Borrower”), and CAPITALSOURCE FINANCE LLC, a Delaware limited liability company (the “Lender”). Capitalized terms used and not otherwise defined herein are used as defined in the Loan Agreement (as defined below).

WHEREAS, the parties hereto entered into that certain Revolving Credit, Term Loan and Security Agreement dated as of June 10, 2003, as amended by that certain First Amendment to Revolving Credit, Term Loan and Security Agreement dated as of August 11, 2003, by that certain Second Amendment to Revolving Credit, Term Loan and Security Agreement dated as of November 13, 2003, by that certain Third Amendment to Revolving Credit, Term Loan and Security Agreement dated as of November 12, 2004, and by that certain Fourth Amendment to Revolving Credit, Term Loan and Security Agreement dated as of August 15, 2005 (as so amended, as amended hereby and as amended, supplemented, or otherwise modified from time to time, the “Loan Agreement”); and

WHEREAS, as of the date hereof, Events of Default have occurred and are continuing under Article VIII, clause (c) of the Loan Agreement by virtue of Borrower’s breach under Section 7.1 of the Loan Agreement of the minimum EBITDA covenant for the Test Periods ended September 30, 2005, October 31, 2005 and November 30, 2005 (such Events of Default, each individually and collectively, the “Designated Event of Default”); and

WHEREAS, as a result of the occurrence and continuation of the Designated Event of Default, Borrower and Lender entered into that certain Forbearance Agreement dated November 21, 2005, as amended by Amendment No. 1 thereto dated February 9, 2006 (“Amendment No. 1 to Forbearance Agreement”) (as so amended by Amendment No. 1 to Forbearance Agreement, the “Forbearance Agreement”); and

WHEREAS, Borrower has requested that Lender agree to amend certain financial covenants set forth in the Loan Agreement, to amend certain other provisions of the Loan Agreement and to waive the Designated Event of Default, and Lender has agreed to do so in accordance with the terms and conditions contained herein.

NOW, THEREFORE, in consideration of the premises and the other mutual covenants contained herein, the receipt and sufficiency are hereby acknowledged, the parties hereto, intending to be legally bound, agree as follows:

SECTION 1. Amendments.

(a) As of the Effective Date (defined below), Section 5.21 of the Loan Agreement is hereby amended and restated in its entirety to read as follows:

“5.21. Convertible Note Offerings

Borrower has furnished to Lender true, complete and accurate copies of all of the


agreements, instruments and documents relating to or used in connection with the offering and issuance of the Convertible Notes. Borrower has complied with all applicable laws and regulations in the offering and issuance of the Convertible Notes including, without limitation, the Securities Act of 1933, as amended, the Securities Exchange Act of 1934, as amended, applicable state “blue sky” laws and the rules and regulations thereunder. All conditions to the closing of the issuance of the Convertible Notes have been satisfied and, Borrower has received: (a) with respect to the Convertible Notes – 2003, at least $2,100,000 in net cash proceeds therefrom; and (b) with respect to the Convertible Notes – 2005, at least $2,500,000 in net cash proceeds therefrom.”

(b) As of the Effective Date, the second sentence of Section 7.10 of the Loan Agreement is hereby amended and restated in its entirety to read as follows:

“If and to the extent that payment is permitted to be made on Subordinated Debt from Excess Cash Flow in accordance with the terms of any Subordination Agreement approved by Lender, and provided that no Default or Event of Default has occurred or is continuing or would result from the making of any such payment, then, at least ten days prior to the making of any such payment, Borrower shall provide Lender with a computation of Excess Cash Flow for the applicable Test Period and such computation must be approved by Lender.”

(c) As of the Effective Date, Section 7.11 of the Loan Agreement is hereby amended and restated in its entirety to read as follows:

Section 7.11 Merrill Lynch Account

Borrower agrees that it shall not fail to deposit a minimum of $1,639,000 in account number 737-07056 (the “Merrill Account”) with Merrill Lynch, Pierce, Fenner & Smith Incorporated (“Merrill”) which deposit account is pledged to Lender as Collateral under this Agreement and which deposit account is subject to an Account Control Agreement among Borrower, Lender and Merrill. Borrower further agrees and acknowledges that it may not withdraw any funds at any time from the Merrill Account without the prior written consent of Lender, except in accordance with the schedule set forth on Exhibit A attached to that certain Fifth Amendment dated March __, 2006 to Revolving Credit, Term Loan and Security Agreement by and between Borrower and Lender. Borrower shall not use any funds withdrawn from the Merrill Account for any purpose other than for working capital to the extent not restricted or prohibited under this Agreement.”

(d) As of the Effective Date, Annex I of the Loan Agreement is hereby amended and restated in its entirety to read as set forth on Exhibit B hereto.

(e) As of the Effective Date, Appendix A of the Loan Agreement is hereby amended as set forth below:

(i) The definitions of “Convertible Notes”, “Convertible Notes – 2003”, and “Convertible Notes – 2005” set forth below are hereby added to Appendix A of the Loan Agreement in appropriate alphabetical order:

Convertible Notes” shall mean, individually and collectively, the Convertible Notes – 2003 and the Convertible Notes – 2005, in each case, in the form approved in writing by Lender.”

 

2


Convertible Notes – 2003” shall mean those certain 5% Convertible Promissory Notes issued by Parent on or prior to the Closing Date in the aggregate principal amount of $2,100,000 and as required pursuant to Section 6.13 of the Agreement.”

Convertible Notes – 2005” shall mean those certain 5% Convertible Subordinated Promissory Notes issued by Parent on or about November 2005 in the aggregate principal amount of $2,500,000.”

(ii) The definition of “Subordination Agreement” set forth on Appendix A of the Loan Agreement is hereby amended and restated in its entirety to read as follows:

Subordination Agreement” shall mean the Subordination Agreement with Lee Edelstein and any other subordination agreements to which Lender and other service providers or creditors of any Borrower are a party or which are, by their terms, for the express benefit of Lender, including without limitation the subordination provisions set forth in the Convertible Notes.”

(f) As of the Effective Date, Schedules 5.3 and 7.2 to the Loan Agreement are amended as set forth on Exhibit C hereto.

SECTION 2. Conditions to Effectiveness. This Amendment shall be effective on the date upon which the following conditions precedent are satisfied, as determined by Lender in its sole discretion (the “Effective Date”):

(a) Borrower shall have delivered to Lender an executed original copy of this Amendment, and each other agreement, document or instrument reasonably requested by the Lender in connection with this Amendment, each in form and substance reasonably satisfactory to Lender.

(b) Lender shall have received evidence satisfactory to it that Borrower has raised at least $2,500,000 of aggregate net proceeds from the sale of the Convertible Notes - 2005, substantially in the form approved by Lender prior to the date hereof, and that not less than $1,639,000 of such amount has been deposited in the Merrill Account (with evidence of such deposit provided to Lender).

(c) Lender shall have received all fees, charges and expenses payable to Lender as required by this Amendment and in connection with this Amendment and the documentation related hereto, including, but not limited to, (i) a fee in the amount of $40,000 in consideration of this Amendment, which Borrower hereby acknowledges is earned in full by Lender as of the date hereof and authorizes Lender to immediately charge as an Advance to the Revolving Facility, provided, that, Lender shall apply the Forbearance Extension Fee (as defined in Amendment No. 1 to Forbearance Agreement) to reduce such amount as provided for under Amendment No. 1 to Forbearance Agreement, and (ii) legal fees and out-of-pocket costs (including in-house counsel fees and expenses) and all other fees, costs and expenses required to be paid pursuant to Section 12.7 of the Loan Agreement.

SECTION 3. Waiver of Designated Event of Default.

(a) As of the Effective Date, Lender hereby waives the Designated Event of Default.

(b) Except as expressly set forth herein, this Amendment shall not be deemed to be a

 

3


waiver of any other provision of the Loan Agreement or any other Loan Document, and the waiver provided herein shall not preclude the future exercise of any other right, power, or privilege available to Lender whether under the Loan Agreement, the other Loan Documents or otherwise.

SECTION 4. Miscellaneous.

(a) Borrower represents and warrants that after giving effect to this Amendment and the transactions contemplated hereby, all of the representations and warranties set forth in Article V of the Loan Agreement are true and correct in all material respects and no Default or Event of Default has occurred and is continuing as of the date hereof.

(b) Except as expressly provided herein, the Loan Agreement shall continue in full force and effect, and the unamended terms and conditions of the Loan Agreement are expressly incorporated herein and ratified and confirmed in all respects. This Amendment is not intended to be or to create, nor shall it be construed as, a novation or an accord and satisfaction. From and after the date hereof, references to the Loan Agreement shall be references to the Loan Agreement as amended hereby. This Amendment shall be deemed a Loan Document as such term is defined and used in the Loan Agreement.

(c) This Amendment constitutes the entire agreement between the parties hereto with respect to the subject matter hereof. Neither this Amendment nor any provision hereof may be changed, waived, discharged, modified or terminated orally, but only by an instrument in writing signed by the parties required to be a party thereto pursuant to the Loan Agreement.

(d) This Amendment may be executed in any number of counterparts (including by facsimile), and by the different parties hereto on the same or separate counterparts, each of which shall be deemed to be an original instrument but all of which together shall constitute one and the same agreement.

(e) THIS AMENDMENT AND THE RIGHTS AND OBLIGATIONS OF THE PARTIES UNDER THIS AMENDMENT SHALL BE GOVERNED BY AND CONSTRUED AND INTERPRETED IN ACCORDANCE WITH THE CHOICE OF LAW PROVISIONS SET FORTH IN THE AGREEMENT AND SHALL BE SUBJECT TO THE WAIVER OF JURY TRIAL AND NOTICE PROVISIONS OF THE AGREEMENT.

[SIGNATURES APPEAR ON FOLLOWING PAGE]

 

4


IN WITNESS WHEREOF, the parties have caused this Fifth Amendment to Revolving Credit, Term Loan and Security Agreement to be executed by their respective officers thereunto duly authorized, as of the date first above written.

 

BORROWER:   ACCESS WORLDWIDE COMMUNICATIONS, INC.
  By:  

 

    Richard Lyew, Executive Vice President, CFO
  ASH CREEK, INC.
  By:  

 

    Richard Lyew, Executive Vice President, CFO
  AWWC NEW JERSEY HOLDINGS, INC.
  By:  

 

    Richard Lyew, Executive Vice President, CFO
  TELEMANAGEMENT SERVICES, INC.
  By:  

 

    Richard Lyew, Executive Vice President, CFO
  TLM HOLDINGS CORP.
  By:  

 

    Richard Lyew, Executive Vice President, CFO

 

5


LENDER:   CAPITALSOURCE FINANCE LLC
  By:  

 

  Name:  
  Title:  


EXHIBIT A

 

Withdrawal Date

   Maximum Withdrawal
Amount

March 1, 2006

   $ 240,000

April 1, 2006

   $ 240,000

May 1, 2006

   $ 241,000

June 1, 2006

     236,000

July 1, 2006

     238,000

August 1, 2006

     227,000

September 1, 2006

     217,000


EXHIBIT B

ANNEX I

FINANCIAL COVENANTS

1) Minimum EBITDA

Borrower shall not, as of the last day of each calendar month identified below, permit EBITDA for the Test Period then ended to be less than the amounts set forth below:

 

Calendar Month:

   Minimum EBITDA:  

September 2004:

   $ (210,000 )

October 2004:

   $ (333,000 )

November 2004:

   $ (391,000 )

December 2004:

   $ (112,000 )

January 2005:

   $ (1,000 )

February 2005:

   $ 121,000  

March 2005:

   $ 156,000  

April 2005:

   $ 308,000  

May 2005:

   $ 386,000  

June 2005:

   $ (190,000 )

July 2005:

   $ (149,000 )

August 2005:

   $ (621,000 )

September 2005:

   $ (375,000 )

October 2005:

   $ (416,000 )

November 2005:

   $ (9,000 )

December 2005:

   $ 363,000  

January 2006:

   $ (74,000 )

February 2006:

   $ (146,000 )

March 2006:

   $ (378,000 )

April 2006:

   $ (30,000 )

May 2006:

   $ 109,000  

June 2006:

   $ 330,000  

July 2006:

   $ 364,000  

August 2006:

   $ 339,000  

September 2006:

   $ 606,000  

October 2006:

   $ 743,000  

November 2006 through and including December 2006:

   $ 850,000  

January 2007 and each calendar month ended thereafter:

   $ 1,000,000  


2) Minimum Fixed Charge Coverage Ratio

Borrower shall not, as of the last day of each calendar month identified below, permit its Fixed Charge Coverage Ratio to be less than the following amount for the months indicated:

 

Calendar Month:

   Minimum Fixed Charge
Coverage Ratio:

September 2004 through and including September 2006:

   Waived

October 2006 through and including December 2006

   1.0

January 2007 and each calendar month ended thereafter:

   1.1

3) Minimum Available Cash

At all times, Borrower shall have not less than $250,000 of Available Cash.

For purposes of the covenants set forth in this Annex I, the terms listed below shall have the following meanings:

Available Cash” shall mean, as of any date of determination, the sum without duplication of the following for Borrower collectively on a consolidated basis: (a) unrestricted cash on hand on such date, (b) unrestricted Cash Equivalents held on such date, (c) cash or Cash Equivalents held in the Merrill Account on such date, and (d) unborrowed Availability on such date.

Cash Equivalents” shall mean (a) securities issued, or directly and fully guaranteed or insured, by the United States or any agency or instrumentality thereof (provided that the full faith and credit of the United States is pledged in support thereof) having maturities of not more than six months from the date of acquisition, (b) U.S. dollar denominated time deposits, certificates of deposit and bankers’ acceptances of (i) any domestic commercial bank of recognized standing having capital and surplus in excess of $500,000,000, or (ii) any bank (or the parent company of such bank) whose short-term commercial paper rating from Standard & Poor’s Ratings Services (“S&P”) is at least A-2 or the equivalent thereof or from Moody’s Investors Service, Inc. (“Moody’s”) is at least P-2 or the equivalent thereof in each case with maturities of not more than six months from the date of acquisition (any bank meeting the qualifications specified in clauses (b)(i) or (ii), an “Approved Bank”), (c) repurchase obligations with a term of not more than seven days for underlying securities of the types described in clause (a), above, entered into with any Approved Bank, (d) commercial paper issued by any Approved Bank or by the parent company of any Approved Bank and commercial paper issued by, or guaranteed by, any industrial or financial company with a short-term commercial paper rating of at least A-2 or the equivalent thereof by S&P or at least P-2 or the equivalent thereof by Moody’s, or guaranteed by any industrial company with a long term unsecured debt rating of at least A or A2, or the equivalent of each thereof, from S&P or Moody’s, as the case may be, and in each case maturing within six months after the date of acquisition and (e) investments in money market funds substantially all of whose assets are comprised of securities of the type described in clauses (a) through (d) above.

 

9


EBITDA” shall mean, for any period, the sum, without duplication, of the following for Borrower collectively on a consolidated basis: Net Income, plus, (a) Interest Expense, (b) taxes on income, whether paid, payable or accrued, (c) depreciation expense, (d) amortization expense, (e) all other non-cash, non recurring charges and expenses, excluding accruals for cash expenses made in the ordinary course of business, and (f) loss from any sale of assets, other than sales in the ordinary course of business, minus (a) gains from any sale of assets, other than sales in the ordinary course of business and (b) other extraordinary or non-recurring gains, in each case determined in accordance with GAAP.

Fixed Charge Coverage Ratio” shall mean, as of any date of determination, for Borrower collectively on a consolidated basis, the ratio of (a) EBITDA for the Test Period ended as of such date, to (b) Fixed Charges for the Test Period ended as of such date.

Fixed Charges” shall mean, for any period, the sum of the following for Borrower collectively on a consolidated basis for such period: (a) Total Debt Service, (b) Capital Expenditures, (c) income taxes paid in cash or accrued, and (d) dividends paid or accrued or declared.

Interest Expense” shall mean, for any period, for Borrower collectively on a consolidated basis for such period, total interest expense (including attributable to Capital Leases in accordance with GAAP), plus fees with respect to all outstanding Indebtedness including capitalized interest but excluding commissions, discounts and other fees owed with respect to letters of credit and bankers’ acceptance financing and net costs under Interest Rate Agreements.

Interest Rate Agreement” shall mean any interest rate swap, cap or collar agreement or other similar agreement or arrangement designed to hedge the position with respect to interest rates.

Net Income” shall mean, for any period, the net income (or loss) of Borrower collectively on a consolidated basis determined in conformity with GAAP; provided, however, that there shall be excluded (i) the income (or loss) of any Person in which any other Person (other than any Borrower) has a joint interest, except to the extent of the amount of dividends or other distributions actually paid to a Borrower by such Person, (ii) the income (or loss) of any Person accrued prior to the date it becomes a Borrower or is merged into or consolidated with a Borrower or that Person’s assets are acquired by a Borrower, (iii) the income of any Subsidiary of Borrower to the extent that the declaration or payment of dividends or similar distributions of that income by that Subsidiary is not at the time permitted by operation of the terms of the charter or any agreement, instrument, judgment, decree, order, statute, rule or governmental regulation applicable to that Subsidiary, (iv) compensation expense resulting from the issuance of capital stock, stock options or stock appreciation rights issued to former or current employees, including officers, of a Borrower, or the exercise of such options or rights, in each case to the extent the obligation (if any) associated therewith is not expected to be settled by the payment of cash by a Borrower or any affiliate thereof, and (v) compensation expense resulting from the repurchase of capital stock, options and rights described in clause (iv) of this definition of Net Income.

Test Period” shall mean, as of any date of determination, the three most recent calendar months then ended (taken as one accounting period), or such other period as specified in the Agreement or any Annex thereto.

 

10


Total Debt” shall mean, as of any date of determination, for Borrower collectively on a consolidated basis, the total Indebtedness as of such date.

Total Debt Service” shall mean, for any period, for Borrower collectively on a consolidated basis: (i) payments of principal on Indebtedness for such period, plus (ii) Interest Expense for such period.

 

11


EXHIBIT C

AMENDMENTS TO LOAN AGREEMENT SCHEDULES

 

1) Schedule 5.3 of the Loan Agreement is hereby amended to add the following to such Schedule 5.3:

“Parent has issued the Convertible Notes further described on Schedule 7.1 to the Loan Agreement which are convertible into common stock of Parent in accordance with the terms and conditions set forth therein. On a fully converted basis, such Convertible Notes would constitute 30% of Parent’s issued and outstanding common stock.”

 

2) Schedule 7.2 of the Loan Agreement is hereby amended to add the following to such Schedule 7.2:

“The Convertible Notes issued by Parent in the aggregate outstanding principal amount of $4,600,000, all of which Convertible Notes are subject to a Subordination Agreement.”

EX-23.1 3 dex231.htm CONSENT OF BDO SEIDMAN, LLP Consent of BDO Seidman, LLP

Exhibit 23.1

Consent of Independent Registered Public Accounting Firm

Access Worldwide Communications, Inc.

Boca Raton, Florida

We hereby consent to the incorporation by reference in the Registration Statement on Form S-3 (No. 333-118525) of Access Worldwide Communications, Inc. (the “Company”) of our report dated April 11, 2006, relating to the consolidated financial statements as of December 31, 2005 and 2004, and for each of the three years in the period ended December 31, 2005, which appear in this Annual Report on Form 10-K. Our report contains an explanatory paragraph regarding the Company’s ability to continue as a going concern.

 

/s/ BDO Seidman, LLP
West Palm Beach, Florida
April 11, 2006
EX-31.1 4 dex311.htm SECTION 302 CEO CERTIFICATION Section 302 CEO Certification

Exhibit 31.1

CERTIFICATION

I, Shawkat Raslan, certify that:

 

  1. I have reviewed this report on Form 10-K of Access Worldwide Communications, Inc.;

 

  2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

 

  3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

 

  4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15 (e) and 15-d-l5 (e)) for the registrant and have:

 

  a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

 

  b) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

 

  c) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

 

  5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent function):

 

  a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

 

  b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

 

Signature:  

/s/ Shawkat Raslan

 

Shawkat Raslan,

Chairman of the Board, President and

Chief Executive Officer

(principal executive officer)

Date   April 17, 2006
EX-31.2 5 dex312.htm SECTION 302 CFO CERTIFICATION Section 302 CFO Certification

Exhibit 31.2

CERTIFICATION

I, Richard Lyew, certify that:

 

  1. I have reviewed this report on Form 10-K of Access Worldwide Communications, Inc.;

 

  2. Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

 

  3. Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

 

  4. The registrant’s other certifying officer and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15 (e) and 15-d-l5 (e)) for the registrant and have:

 

  a) Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

 

  b) Evaluated the effectiveness of the registrant’s disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

 

  c) Disclosed in this report any change in the registrant’s internal control over financial reporting that occurred during the registrant’s most recent fiscal quarter that has materially affected, or is reasonably likely to materially affect, the registrant’s internal control over financial reporting; and

 

  5. The registrant’s other certifying officer and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant’s auditors and the audit committee of registrant’s board of directors (or persons performing the equivalent function):

 

  a) All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant’s ability to record, process, summarize and report financial information; and

 

  b) Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant’s internal control over financial reporting.

 

Signature:  

/s/ Richard Lyew

 

Richard Lyew,

Executive Vice President and

Chief Financial Officer

(principal financial and accounting officer)

Date:   April 17, 2006
EX-32.1 6 dex321.htm SECTION 906 CEO CERTIFICATION Section 906 CEO Certification

Exhibit 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Annual Report of Access Worldwide Communications, Inc. (the “Company”) on Form 10-K for the year ending December 31, 2005 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I, Shawkat Raslan, Chief Executive Officer of the Company, certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

 

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

 

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and result of operations of the Company.

 

/s/ Shawkat Raslan

Shawkat Raslan

Chairman of the Board, President and

Chief Executive Officer

(principal executive officer)

April 17, 2006
EX-32.2 7 dex322.htm SECTION 906 CFO CERTIFICATION Section 906 CFO Certification

Exhibit 32.2

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Annual Report of Access Worldwide Communications, Inc. (the “Company”) on Form 10-K for the year ending December 31, 2005 as filed with the Securities and Exchange Commission on the date here of (the “Report”), I, Richard Lyew, Chief Financial Officer of the Company, certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that:

 

(1) The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

 

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and result of operations of the Company.

 

/s/ Richard Lyew

Richard Lyew

Executive Vice President and

Chief Financial Officer

(principal financial and accounting officer)

April 17, 2006
-----END PRIVACY-ENHANCED MESSAGE-----