XML 90 R74.htm IDEA: XBRL DOCUMENT v3.25.0.1
BUSINESS SEGMENTS - Summary of Segment Revenue, Segment Expenses, and Segment Profits (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue $ 25,100 $ 23,713 $ 20,773
Depreciation, amortization, and other 183 189 193
General, administrative, and other 1,074 1,011 891
OPERATING INCOME 3,767 3,864 3,462
Net fee revenues      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Gross fee revenues 5,170 4,824 4,078
Contract investment amortization (103) (88) (89)
Total revenue 5,067 4,736 3,989
Owned, leased, and other      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 1,551 1,564 1,367
Cost of revenues 1,200 1,165 1,074
Reimbursements      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue [1] 18,482 17,413 15,417
Cost of revenues [1] 18,799 17,424 15,141
Total segment      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 22,576 21,394 18,597
Total segment | U.S. & Canada      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 18,612 17,696 15,753
Depreciation, amortization, and other 84 84 81
General, administrative, and other 182 154 135
Other segment items (5) (5) (9)
OPERATING INCOME 2,640 2,724 2,446
Total segment | EMEA      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 2,406 2,268 1,929
Depreciation, amortization, and other 38 40 45
General, administrative, and other 110 140 103
Other segment items (5) (2) (2)
OPERATING INCOME 512 441 435
Total segment | Greater China      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 582 600 351
Depreciation, amortization, and other 9 10 12
General, administrative, and other 55 55 50
Other segment items (1) (2) 3
OPERATING INCOME 186 208 62
Total segment | APEC      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 976 830 564
Depreciation, amortization, and other 8 9 9
General, administrative, and other 64 61 48
Other segment items (4) (8) (7)
OPERATING INCOME 280 243 134
Total segment | Net fee revenues | U.S. & Canada      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Gross fee revenues 2,951 2,799 2,486
Contract investment amortization (76) (65) (60)
Total revenue 2,875 2,734 2,426
Total segment | Net fee revenues | EMEA      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Gross fee revenues 589 529 455
Contract investment amortization (14) (13) (17)
Total revenue 575 516 438
Total segment | Net fee revenues | Greater China      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Gross fee revenues 250 265 120
Contract investment amortization (1) 0 0
Total revenue 249 265 120
Total segment | Net fee revenues | APEC      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Gross fee revenues 345 288 181
Contract investment amortization (5) (4) (3)
Total revenue 340 284 178
Total segment | Owned, leased, and other | U.S. & Canada      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 437 506 479
Cost of revenues 330 340 386
Total segment | Owned, leased, and other | EMEA      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 595 574 481
Cost of revenues 499 481 369
Total segment | Owned, leased, and other | Greater China      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 27 18 17
Cost of revenues 14 12 14
Total segment | Owned, leased, and other | APEC      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 141 135 97
Cost of revenues 118 116 99
Total segment | Reimbursements | U.S. & Canada      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 15,300 14,456 12,848
Cost of revenues 15,381 14,399 12,714
Total segment | Reimbursements | EMEA      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 1,236 1,178 1,010
Cost of revenues 1,252 1,168 979
Total segment | Reimbursements | Greater China      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 306 317 214
Cost of revenues 319 317 210
Total segment | Reimbursements | APEC      
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]      
Total revenue 495 411 289
Cost of revenues $ 510 $ 409 $ 281
[1] See Note 15 for disclosure of related party amounts.