UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

_______________________________________ 

FORM 10-Q

_________________________________________________ 

☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2024

or

☐	TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
	For the transition period from              to

Commission File No. 1-13881

_________________________________________________ 

MARRIOTT INTERNATIONAL, INC.

(Exact name of registrant as specified in its charter)

Delaware			52-2055918
(State or other jurisdiction of incorporation or organization)			(IRS Employer Identification No.)
7750 Wisconsin Avenue	Bethesda	Maryland	20814
(Address of principal executive offices)			(Zip Code)

(Registrant’s telephone number, including area code) (301) 380-3000

Securities registered pursuant to Section 12(b) of the Act:
Title of Each Class	Trading Symbol(s)	Name of Each Exchange on Which Registered
Class A Common Stock, $0.01 par value	MAR	Nasdaq Global Select Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.    Yes  ý    No  ¨

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).    Yes  ý    No  ¨

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer	ý	Accelerated filer	¨
Non-accelerated filer	¨	Smaller reporting company	☐
		Emerging growth company	☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ¨

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).    Yes  ☐    No  ☒

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date: 281,522,766 shares of Class A Common Stock, par value $0.01 per share, outstanding at July 24, 2024.

MARRIOTT INTERNATIONAL, INC.

FORM 10-Q TABLE OF CONTENTS

		Page No.
Part I.	Financial Information (Unaudited)
Item 1.	Financial Statements
	Condensed Consolidated Statements of Income	3
	Condensed Consolidated Statements of Comprehensive Income	4
	Condensed Consolidated Balance Sheets	5
	Condensed Consolidated Statements of Cash Flows	6
	Notes to Condensed Consolidated Financial Statements	7
Item 2.	Management’s Discussion and Analysis of Financial Condition and Results of Operations	14
	Cautionary Statement	14
Item 3.	Quantitative and Qualitative Disclosures About Market Risk	21
Item 4.	Controls and Procedures	22
Part II.	Other Information
Item 1.	Legal Proceedings	23
Item 1A.	Risk Factors	23
Item 2.	Unregistered Sales of Equity Securities, Use of Proceeds, and Issuer Purchases of Equity Securities	23
Item 5.	Other Information	23
Item 6.	Exhibits	24
	Signature	25

2

PART I – FINANCIAL INFORMATION

Item 1. Financial Statements

MARRIOTT INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME

(in millions, except per share amounts)

(Unaudited)

	Three Months Ended				Six Months Ended
	June 30, 2024		June 30, 2023		June 30, 2024		June 30, 2023
REVENUES
Base management fees	$	330	$	318	$	643	$	611
Franchise fees	818		739		1,506		1,378
Incentive management fees	195		193		404		394
Gross fee revenues	1,343		1,250		2,553		2,383
Contract investment amortization	(27)		(22)		(50)		(43)
Net fee revenues	1,316		1,228		2,503		2,340
Owned, leased, and other revenue	395		390		752		746
Cost reimbursement revenue	4,728		4,457		9,161		8,604
	6,439		6,075		12,416		11,690
OPERATING COSTS AND EXPENSES
Owned, leased, and other - direct	296		287		582		568
Depreciation, amortization, and other	47		48		92		92
General, administrative, and other	248		240		509		442
Merger-related charges and other	8		38		16		39
Reimbursed expenses	4,645		4,366		9,146		8,502
	5,244		4,979		10,345		9,643
OPERATING INCOME	1,195		1,096		2,071		2,047
Gains and other income, net	4		2		8		5
Interest expense	(173)		(140)		(336)		(266)
Interest income	9		(1)		19		14
Equity in earnings	5		7		5		8
INCOME BEFORE INCOME TAXES	1,040		964		1,767		1,808
Provision for income taxes	(268)		(238)		(431)		(325)
NET INCOME	$	772	$	726	$	1,336	$	1,483
EARNINGS PER SHARE
Earnings per share – basic	$	2.70	$	2.39	$	4.64	$	4.84
Earnings per share – diluted	$	2.69	$	2.38	$	4.62	$	4.81

See Notes to Condensed Consolidated Financial Statements.

3

MARRIOTT INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME

(in millions)

(Unaudited)

	Three Months Ended				Six Months Ended
	June 30, 2024		June 30, 2023		June 30, 2024		June 30, 2023
Net income	$	772	$	726	$	1,336	$	1,483
Other comprehensive (loss) income
Foreign currency translation adjustments	(114)		(77)		(271)		7
Other adjustments, net of tax	3		8		13		6
Total other comprehensive (loss) income, net of tax	(111)		(69)		(258)		13
Comprehensive income	$	661	$	657	$	1,078	$	1,496

See Notes to Condensed Consolidated Financial Statements.

4

MARRIOTT INTERNATIONAL, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(in millions)

	(Unaudited)
	June 30, 2024		December 31, 2023
ASSETS
Current assets
Cash and equivalents	$	349	$	338
Accounts and notes receivable, net	2,847		2,712
Prepaid expenses and other	304		261
	3,500		3,311
Property and equipment, net	1,558		1,581
Intangible assets
Brands	5,818		5,907
Contract acquisition costs and other	3,445		3,283
Goodwill	8,783		8,886
	18,046		18,076
Equity method investments	304		308
Notes receivable, net	146		138
Deferred tax assets	644		673
Operating lease assets	875		929
Other noncurrent assets	667		658
	$	25,740	$	25,674
LIABILITIES AND STOCKHOLDERS’ DEFICIT
Current liabilities
Current portion of long-term debt	$	960	$	553
Accounts payable	826		738
Accrued payroll and benefits	1,136		1,390
Liability for guest loyalty program	3,383		3,328
Accrued expenses and other	1,978		1,753
	8,283		7,762
Long-term debt	12,183		11,320
Liability for guest loyalty program	3,942		3,678
Deferred tax liabilities	219		209
Deferred revenue	1,052		1,018
Operating lease liabilities	825		887
Other noncurrent liabilities	1,327		1,482
Stockholders’ deficit
Class A Common Stock	5		5
Additional paid-in-capital	6,030		6,051
Retained earnings	15,844		14,838
Treasury stock, at cost	(23,065)		(20,929)
Accumulated other comprehensive loss	(905)		(647)
	(2,091)		(682)
	$	25,740	$	25,674

See Notes to Condensed Consolidated Financial Statements.

5

MARRIOTT INTERNATIONAL, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(in millions)

(Unaudited)

	Six Months Ended
	June 30, 2024		June 30, 2023
OPERATING ACTIVITIES
Net income	$	1,336	$	1,483
Adjustments to reconcile to cash provided by operating activities:
Depreciation, amortization, and other	142		135
Stock-based compensation	110		93
Income taxes	(2)		(80)
Liability for guest loyalty program	319		131
Contract acquisition costs	(121)		(105)
Merger-related charges and other	15		32
Working capital changes	(274)		(215)
Other	26		64
Net cash provided by operating activities	1,551		1,538
INVESTING ACTIVITIES
Capital and technology expenditures	(234)		(194)
Asset acquisition	—		(102)
Dispositions	1		—
Loan advances	(8)		(17)
Loan collections	8		33
Other	8		37
Net cash used in investing activities	(225)		(243)
FINANCING ACTIVITIES
Commercial paper/Credit Facility, net	342		736
Issuance of long-term debt	1,468		783
Repayment of long-term debt	(554)		(330)
Issuance of Class A Common Stock	33		—
Dividends paid	(330)		(281)
Purchase of treasury stock	(2,156)		(2,046)
Stock-based compensation withholding taxes	(125)		(79)
Other	—		(24)
Net cash used in financing activities	(1,322)		(1,241)
INCREASE IN CASH, CASH EQUIVALENTS, AND RESTRICTED CASH	4		54
CASH, CASH EQUIVALENTS, AND RESTRICTED CASH, beginning of period (1)	366		525
CASH, CASH EQUIVALENTS, AND RESTRICTED CASH, end of period (1)	$	370	$	579

(1)The 2024 amounts include beginning restricted cash of $28 million at December 31, 2023, and ending restricted cash of $21 million at June 30, 2024, which we present in the “Prepaid expenses and other” and “Other noncurrent assets” captions of our Balance Sheets.

See Notes to Condensed Consolidated Financial Statements.

6

MARRIOTT INTERNATIONAL, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

NOTE 1. BASIS OF PRESENTATION

The condensed consolidated financial statements present the results of operations, financial position, and cash flows of Marriott International, Inc. and subsidiaries (referred to in this report as “we,” “us,” “Marriott,” or the “Company”). In order to make this report easier to read, we also refer throughout to (1) our Condensed Consolidated Financial Statements as our “Financial Statements,” (2) our Condensed Consolidated Statements of Income as our “Income Statements,” (3) our Condensed Consolidated Balance Sheets as our “Balance Sheets,” (4) our Condensed Consolidated Statements of Cash Flows as our “Statements of Cash Flows,” (5) our properties, brands, or markets in the United States and Canada as “U.S. & Canada,” and (6) our properties, brands, or markets in our Caribbean & Latin America, Europe, Middle East & Africa, Greater China, and Asia Pacific excluding China regions, as “International.” In addition, references throughout to numbered “Notes” refer to these Notes to Condensed Consolidated Financial Statements, unless otherwise stated.

These Financial Statements have not been audited. We have condensed or omitted certain information and disclosures normally included in financial statements presented in accordance with U.S. generally accepted accounting principles (“GAAP”). The financial statements in this report should be read in conjunction with the consolidated financial statements and notes thereto in our Annual Report on Form 10-K for the fiscal year ended December 31, 2023 (“2023 Form 10-K”). Certain terms not otherwise defined in this Form 10-Q have the meanings specified in our 2023 Form 10-K.

Preparation of financial statements that conform with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities as of the date of the financial statements, the reported amounts of revenues and expenses during the reporting periods, and the disclosures of contingent liabilities. Accordingly, ultimate results could differ from those estimates.

The accompanying Financial Statements reflect all normal and recurring adjustments necessary to present fairly our financial position as of June 30, 2024 and December 31, 2023, the results of our operations for the three and six months ended June 30, 2024 and June 30, 2023, and cash flows for the six months ended June 30, 2024 and June 30, 2023. Interim results may not be indicative of fiscal year performance because of seasonal and short-term variations. We have eliminated all material intercompany transactions and balances between entities consolidated in these Financial Statements.

NOTE 2. EARNINGS PER SHARE

The table below illustrates the reconciliation of the earnings and number of shares used in our calculations of basic and diluted earnings per share, the latter of which uses the treasury stock method to calculate the dilutive effect of the Company’s potential common stock:

	Three Months Ended				Six Months Ended
(in millions, except per share amounts)	June 30, 2024		June 30, 2023		June 30, 2024		June 30, 2023
Computation of Basic Earnings Per Share
Net income	$	772	$	726	$	1,336	$	1,483
Shares for basic earnings per share	285.8		303.6		288.1		306.6
Basic earnings per share	$	2.70	$	2.39	$	4.64	$	4.84
Computation of Diluted Earnings Per Share
Net income	$	772	$	726	$	1,336	$	1,483
Shares for basic earnings per share	285.8		303.6		288.1		306.6
Effect of dilutive securities
Stock-based compensation	0.9		1.4		1.0		1.4
Shares for diluted earnings per share	286.7		305.0		289.1		308.0
Diluted earnings per share	$	2.69	$	2.38	$	4.62	$	4.81

7

NOTE 3. STOCK-BASED COMPENSATION

We granted 0.8 million restricted stock units (“RSUs”) during the 2024 first half to certain officers and employees, and those units vest generally over four years in equal annual installments commencing one year after the grant date. We also granted 0.1 million performance-based RSUs (“PSUs”) in the 2024 first half to certain executives, which are earned subject to continued employment and the satisfaction of certain performance and market conditions based on the degree of achievement of pre-established targets for 2026 adjusted EBITDA performance and relative total stockholder return over the 2024 to 2026 performance period. RSUs, including PSUs, granted in the 2024 first half had a weighted average grant-date fair value of $226 per unit.

We recorded stock-based compensation expense for RSUs and PSUs of $49 million in the 2024 second quarter, $49 million in the 2023 second quarter, $94 million in the 2024 first half, and $82 million in the 2023 first half. Deferred compensation costs for unvested awards for RSUs and PSUs totaled $272 million at June 30, 2024 and $171 million at December 31, 2023.

NOTE 4. INCOME TAXES

Our effective tax rate increased to 25.8 percent for the 2024 second quarter compared to 24.7 percent for the 2023 second quarter, primarily due to a shift in earnings to jurisdictions with higher tax rates.

Our effective tax rate increased to 24.4 percent for the 2024 first half compared to 18.0 percent for the 2023 first half, primarily due to the prior year release of tax reserves and a shift in earnings to jurisdictions with higher tax rates.

We paid cash for income taxes, net of refunds, of $433 million in the 2024 first half and $406 million in the 2023 first half.

NOTE 5. COMMITMENTS AND CONTINGENCIES

Guarantees

We present the maximum potential amount of our future guarantee fundings and the carrying amount of our liability for our debt service, operating profit, and other guarantees (excluding contingent purchase obligations) for which we are the primary obligor at June 30, 2024 in the following table:

(in millions) Guarantee Type	Maximum Potential Amount of Future Fundings		Recorded Liability for Guarantees
Debt service	$	57	$	6
Operating profit	150		75
Other	19		4
	$	226	$	85

Our maximum potential guarantees listed in the preceding table include $64 million of operating profit guarantees that will not be in effect until the underlying properties open and we begin to operate the properties or certain other events occur.

Contingent Purchase Obligation

Sheraton Grand Chicago. In 2017, we granted the owner a one-time right to require us to purchase the leasehold interest in the land and the hotel for $300 million in cash (the “put option”). In the 2021 third quarter, we entered into an amendment with the owner to move the exercise period of the put option from the 2022 first half to the 2024 first half. In January 2024, the owner exercised the put option, and we exercised our option to purchase, at the same time the put transaction closes, the fee simple interest in the underlying land for an additional $200 million in cash, resulting in an expected total cash payment of approximately $500 million. The closing is expected to occur in the 2024 fourth quarter. We account for the put option as a guarantee, and our recorded liability (reflected in the “Accrued expenses and other” caption of our Balance Sheets) was $300 million at June 30, 2024 and December 31, 2023.

8

Starwood Data Security Incident

Description of Event

On November 30, 2018, we announced a data security incident involving unauthorized access to the Starwood reservations database (the “Data Security Incident”). Working with leading security experts, we determined that there was unauthorized access to the Starwood network since 2014 and that an unauthorized party had copied information from the Starwood reservations database and taken steps towards removing it. We discontinued use of the Starwood reservations database for business operations at the end of 2018.

Litigation, Claims, and Government Investigations

Following our announcement of the Data Security Incident, approximately 100 lawsuits were filed by consumers and others against us in U.S. federal, U.S. state and Canadian courts related to the incident. The plaintiffs in the cases that remain pending, who generally purport to represent various classes of consumers, generally claim to have been harmed by alleged actions and/or omissions by the Company in connection with the Data Security Incident and assert a variety of common law and statutory claims seeking monetary damages, injunctive relief, costs and attorneys’ fees, and other related relief. The active U.S. cases are consolidated in the U.S. District Court for the District of Maryland (the “District Court”), pursuant to orders of the U.S. Judicial Panel on Multidistrict Litigation (the “MDL”). The District Court granted in part and denied in part class certification of various U.S. groups of consumers. In August 2023, the U.S. Court of Appeals for the Fourth Circuit (the “Fourth Circuit”) vacated the District Court’s class certification decision because the District Court failed to first consider the effect of a class-action waiver signed by all putative class members. On remand, after briefing, the District Court issued an order reinstating the same classes that had previously been certified. We promptly petitioned the Fourth Circuit, seeking leave to appeal that ruling. The Fourth Circuit granted that petition on January 18, 2024, but has not yet set a date for oral argument. A case brought by the City of Chicago (which is consolidated in the MDL proceeding) also remains pending. The Canadian cases have effectively been consolidated into a single case in the province of Ontario. We dispute the allegations in these lawsuits and are vigorously defending against such claims.

In addition, various U.S. federal, U.S. state and foreign governmental authorities made inquiries, opened investigations, or requested information and/or documents related to the Data Security Incident and related matters. Most of these matters have been resolved, are expected to be resolved in the near future, or no longer appear to be active. We believe we have reached a resolution with the Federal Trade Commission, and we are continuing to progress in our discussions with the Attorney General offices from 49 states and the District of Columbia. Based on this progress, we believe it is probable that we will incur losses, and as of June 30, 2024, we have an accrual for an estimated loss contingency, which is not material to our Financial Statements.

While we believe it is reasonably possible that we may incur losses in excess of the amounts recorded associated with the above described MDL proceedings and unresolved regulatory investigations related to the Data Security Incident, it is not possible to reasonably estimate the amount of such losses or range of loss that might result from adverse judgments, settlements, fines, penalties or other resolution of these proceedings and investigations based on: (1) in the case of the above described MDL proceedings, the current stage of these proceedings, the absence of specificity as to alleged damages, the uncertainty as to the certification of a class or classes and the size of any certified class, and the lack of resolution of significant factual and legal issues, and (2) uncertainty regarding unresolved inquiries, investigations, or requests for information and/or documents.

9

NOTE 6. LONG-TERM DEBT

We provide detail on our long-term debt balances, net of discounts, premiums, and debt issuance costs, in the following table as of June 30, 2024 and year-end 2023:

(in millions)	June 30, 2024		December 31, 2023
Senior Notes:
Series P Notes, interest rate of 3.8%, face amount of $350, maturing October 1, 2025 (effective interest rate of 4.0%)	$	349	$	349
Series R Notes, interest rate of 3.1%, face amount of $750, maturing June 15, 2026 (effective interest rate of 3.3%)	748		748
Series V Notes, interest rate of 3.8%, face amount of $318, maturing March 15, 2025 (effective interest rate of 2.8%)	320		321
Series W Notes, interest rate of 4.5%, face amount of $278, maturing October 1, 2034 (effective interest rate of 4.1%)	288		288
Series X Notes, interest rate of 4.0%, face amount of $450, maturing April 15, 2028 (effective interest rate of 4.2%)	447		447
Series AA Notes, interest rate of 4.7%, face amount of $300, maturing December 1, 2028 (effective interest rate of 4.8%)	298		298
Series CC Notes, interest rate of 3.6%, face amount of $550, matured April 15, 2024 (effective interest rate of 3.9%)	—		545
Series EE Notes, interest rate of 5.8%, face amount of $600, maturing May 1, 2025 (effective interest rate of 6.0%)	599		598
Series FF Notes, interest rate of 4.6%, face amount of $1,000, maturing June 15, 2030 (effective interest rate of 4.8%)	990		990
Series GG Notes, interest rate of 3.5%, face amount of $1,000, maturing October 15, 2032 (effective interest rate of 3.7%)	988		988
Series HH Notes, interest rate of 2.9%, face amount of $1,100, maturing April 15, 2031 (effective interest rate of 3.0%)	1,092		1,091
Series II Notes, interest rate of 2.8%, face amount of $700, maturing October 15, 2033 (effective interest rate of 2.8%)	695		694
Series JJ Notes, interest rate of 5.0%, face amount of $1,000, maturing October 15, 2027 (effective interest rate of 5.4%)	989		987
Series KK Notes, interest rate of 4.9%, face amount of $800, maturing April 15, 2029 (effective interest rate of 5.3%)	786		785
Series LL Notes, interest rate of 5.5%, face amount of $450, maturing September 15, 2026 (effective interest rate of 5.9%)	446		445
Series MM Notes, interest rate of 5.6%, face amount of $700, maturing October 15, 2028 (effective interest rate of 5.9%)	692		691
Series NN Notes, interest rate of 4.9%, face amount of $500, maturing May 15, 2029 (effective interest rate of 5.3%)	490		—
Series OO Notes, interest rate of 5.3%, face amount of $1,000, maturing May 15, 2034 (effective interest rate of 5.6%)	979		—
Commercial paper	1,763		1,421
Credit Facility	—		—
Finance lease obligations	128		131
Other	56		56
	$	13,143	$	11,873
Less current portion	(960)		(553)
	$	12,183	$	11,320

We paid cash for interest, net of amounts capitalized, of $303 million in the 2024 first half and $196 million in the 2023 first half.

In February 2024, we issued $500 million aggregate principal amount of 4.875 percent Series NN Notes due May 15, 2029 (the “Series NN Notes”) and $1.0 billion aggregate principal amount of 5.300 percent Series OO Notes due May 15, 2034 (the “Series OO Notes”). We pay interest on the Series NN Notes and Series OO Notes in May and November of each year. We received net proceeds of approximately $1.468 billion from the offering of the Series NN Notes and Series OO Notes, after deducting the underwriting discount and expenses, which were made available for general corporate purposes, including working capital, capital expenditures, acquisitions, stock repurchases, or repayment of outstanding indebtedness.

10

We are party to a $4.5 billion multicurrency revolving credit agreement (as amended, the “Credit Facility”). Available borrowings under the Credit Facility support our commercial paper program and general corporate needs. U.S. dollar borrowings under the Credit Facility bear interest at SOFR (the Secured Overnight Financing Rate) plus a spread based on our public debt rating. We also pay quarterly fees on the Credit Facility at a rate based on our public debt rating. We classify outstanding borrowings under the Credit Facility and outstanding commercial paper borrowings (which generally have short-term maturities of 45 days or less) as long-term based on our ability and intent to refinance the outstanding borrowings on a long-term basis. The Credit Facility expires on December 14, 2027.

NOTE 7. FAIR VALUE OF FINANCIAL INSTRUMENTS

We believe that the fair values of our current assets and current liabilities approximate their reported carrying amounts. We present the carrying amounts and the fair values of noncurrent financial assets and liabilities that qualify as financial instruments in the following table:

	June 30, 2024				December 31, 2023
(in millions)	Carrying Amount		Fair Value		Carrying Amount		Fair Value
Notes receivable	$	146	$	142	$	138	$	131
Total noncurrent financial assets	$	146	$	142	$	138	$	131
Senior Notes	$	(10,277)	$	(9,841)	$	(9,720)	$	(9,393)
Commercial paper	(1,763)		(1,763)		(1,421)		(1,421)
Total noncurrent financial liabilities	$	(12,040)	$	(11,604)	$	(11,141)	$	(10,814)

See Note 12. Fair Value of Financial Instruments and the “Fair Value Measurements” caption of Note 2. Summary of Significant Accounting Policies of our 2023 Form 10-K for more information on the input levels we use in determining fair value.

NOTE 8. ACCUMULATED OTHER COMPREHENSIVE LOSS AND STOCKHOLDERS’ DEFICIT

The following tables detail the accumulated other comprehensive loss activity for the 2024 first half and 2023 first half:

(in millions)	Foreign Currency Translation Adjustments		Other Adjustments		Accumulated Other Comprehensive Loss
Balance at year-end 2023	$	(654)	$	7	$	(647)
Other comprehensive (loss) income before reclassifications (1)	(271)		17		(254)
Reclassification adjustments	—		(4)		(4)
Net other comprehensive (loss) income	(271)		13		(258)
Balance at June 30, 2024	$	(925)	$	20	$	(905)

(in millions)	Foreign Currency Translation Adjustments		Other Adjustments		Accumulated Other Comprehensive Loss
Balance at year-end 2022	$	(740)	$	11	$	(729)
Other comprehensive income before reclassifications (1)	7		4		11
Reclassification adjustments	—		2		2
Net other comprehensive income	7		6		13
Balance at June 30, 2023	$	(733)	$	17	$	(716)

(1)Other comprehensive (loss) income before reclassifications for foreign currency translation adjustments includes intra-entity foreign currency transactions that are of a long-term investment nature, which resulted in gains of $21 million for the 2024 first half and losses of $14 million for the 2023 first half.

11

The following tables detail the changes in common shares outstanding and stockholders’ deficit for the 2024 first half and 2023 first half:

(in millions, except per share amounts)
Common Shares Outstanding		Total		Class A Common Stock		Additional Paid-in-Capital		Retained Earnings		Treasury Stock, at Cost		Accumulated Other Comprehensive Loss
290.5	Balance at year-end 2023	$	(682)	$	5	$	6,051	$	14,838	$	(20,929)	$	(647)
—	Net income	564		—		—		564		—		—
—	Other comprehensive loss	(147)		—		—		—		—		(147)
—	Dividends ($0.52 per share)	(151)		—		—		(151)		—		—
1.3	Stock-based compensation plans	(36)		—		(73)		—		37		—
(4.8)	Purchase of treasury stock	(1,164)		—		—		—		(1,164)		—
287.0	Balance at March 31, 2024	$	(1,616)	$	5	$	5,978	$	15,251	$	(22,056)	$	(794)
—	Net income	772		—		—		772		—		—
—	Other comprehensive loss	(111)		—		—		—		—		(111)
—	Dividends ($0.63 per share)	(179)		—		—		(179)		—		—
—	Stock-based compensation plans	53		—		52		—		1		—
(4.1)	Purchase of treasury stock	(1,010)		—		—		—		(1,010)		—
282.9	Balance at June 30, 2024	$	(2,091)	$	5	$	6,030	$	15,844	$	(23,065)	$	(905)

Common Shares Outstanding		Total		Class A Common Stock		Additional Paid-in-Capital		Retained Earnings		Treasury Stock, at Cost		Accumulated Other Comprehensive Loss
310.6	Balance at year-end 2022	$	568	$	5	$	5,965	$	12,342	$	(17,015)	$	(729)
—	Net income	757		—		—		757		—		—
—	Other comprehensive income	82		—		—		—		—		82
—	Dividends ($0.40 per share)	(124)		—		—		(124)		—		—
0.9	Stock-based compensation plans	(34)		—		(59)		—		25		—
(6.8)	Purchase of treasury stock	(1,109)		—		—		—		(1,109)		—
304.7	Balance at March 31, 2023	$	140	$	5	$	5,906	$	12,975	$	(18,099)	$	(647)
—	Net income	726		—		—		726		—		—
—	Other comprehensive loss	(69)		—		—		—		—		(69)
—	Dividends ($0.52 per share)	(157)		—		—		(157)		—		—
0.1	Stock-based compensation plans	48		—		46		—		2		—
(5.2)	Purchase of treasury stock	(912)		—		—		—		(912)		—
299.6	Balance at June 30, 2023	$	(224)	$	5	$	5,952	$	13,544	$	(19,009)	$	(716)

NOTE 9. CONTRACTS WITH CUSTOMERS

Our current and noncurrent liability for guest loyalty program increased by $319 million, to $7,325 million at June 30, 2024, from $7,006 million at December 31, 2023, primarily reflecting an increase in points earned by members. The increase was partially offset by $1,645 million of revenue recognized in the 2024 first half, that was deferred as of December 31, 2023.

Our allowance for credit losses was $207 million at June 30, 2024 and $197 million at December 31, 2023.

NOTE 10. BUSINESS SEGMENTS

Beginning in the 2024 first quarter, we modified our segment structure as a result of a change in the way our chief operating decision maker (“CODM”) evaluates performance and allocates resources within the Company, resulting in the following four reportable business segments: (1) U.S. & Canada, (2) Europe, Middle East & Africa (“EMEA”), (3) Greater China, and (4) Asia Pacific excluding China (“APEC”). Our Caribbean & Latin America (“CALA”) operating segment does not meet the applicable accounting criteria for separate disclosure as a reportable business segment, and as such, we include its results in “Unallocated corporate and other.” We revised the prior period amounts shown in the tables below to conform to our current presentation.

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We evaluate the performance of our operating segments using “segment profits,” which is based largely on the results of the segment without allocating corporate expenses, income taxes, indirect general, administrative, and other expenses, or merger-related charges and other expenses. We assign gains and losses, equity in earnings or losses, and direct general, administrative, and other expenses to each of our segments. “Unallocated corporate and other” includes a portion of our revenues (such as fees we receive from our credit card programs and vacation ownership licensing agreements), revenues and expenses for our Loyalty Program, general, administrative, and other expenses, merger-related charges and other expenses, equity in earnings or losses, and other gains or losses that we do not allocate to our segments, as well as results of our CALA operating segment.

Our CODM monitors assets for the consolidated Company but does not use assets by operating segment when assessing performance or making operating segment resource allocations.

Segment Revenues

The following tables present our revenues disaggregated by segment and major revenue stream for the 2024 second quarter, 2023 second quarter, 2024 first half, and 2023 first half:

	Three Months Ended June 30, 2024
(in millions)	U.S. & Canada		EMEA		Greater China		APEC		Total
Gross fee revenues	$	798	$	154	$	59	$	74	$	1,085
Contract investment amortization	(21)		(4)		—		(1)		(26)
Net fee revenues	777		150		59		73		1,059
Owned, leased, and other revenue	111		157		6		36		310
Cost reimbursement revenue	3,877		322		75		123		4,397
Total reportable segment revenue	$	4,765	$	629	$	140	$	232	$	5,766
Unallocated corporate and other									673
Total revenues									$	6,439

	Three Months Ended June 30, 2023
(in millions)	U.S. & Canada		EMEA		Greater China		APEC		Total
Gross fee revenues	$	751	$	133	$	68	$	63	$	1,015
Contract investment amortization	(17)		(3)		—		(1)		(21)
Net fee revenues	734		130		68		62		994
Owned, leased, and other revenue	116		151		5		37		309
Cost reimbursement revenue	3,652		307		81		100		4,140
Total reportable segment revenue	$	4,502	$	588	$	154	$	199	$	5,443
Unallocated corporate and other									632
Total revenues									$	6,075

	Six Months Ended June 30, 2024
(in millions)	U.S. & Canada		EMEA		Greater China		APEC		Total
Gross fee revenues	$	1,480	$	272	$	124	$	161	$	2,037
Contract investment amortization	(38)		(7)		—		(2)		(47)
Net fee revenues	1,442		265		124		159		1,990
Owned, leased, and other revenue	219		275		13		68		575
Cost reimbursement revenue	7,594		600		151		239		8,584
Total reportable segment revenue	$	9,255	$	1,140	$	288	$	466	$	11,149
Unallocated corporate and other									1,267
Total revenues									$	12,416

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	Six Months Ended June 30, 2023
(in millions)	U.S. & Canada		EMEA		Greater China		APEC		Total
Gross fee revenues	$	1,423	$	238	$	125	$	130	$	1,916
Contract investment amortization	(33)		(6)		—		(2)		(41)
Net fee revenues	1,390		232		125		128		1,875
Owned, leased, and other revenue	233		264		9		67		573
Cost reimbursement revenue	7,157		563		151		197		8,068
Total reportable segment revenue	$	8,780	$	1,059	$	285	$	392	$	10,516
Unallocated corporate and other									1,174
Total revenues									$	11,690

Segment Profits

	Three Months Ended				Six Months Ended
(in millions)	June 30, 2024		June 30, 2023		June 30, 2024		June 30, 2023
U.S. & Canada	$	787	$	756	$	1,412	$	1,413
EMEA	153		132		234		210
Greater China	47		59		98		105
APEC	62		57		134		113
Unallocated corporate and other	155		101		206		219
Interest expense, net of interest income	(164)		(141)		(317)		(252)
Provision for income taxes	(268)		(238)		(431)		(325)
Net income	$	772	$	726	$	1,336	$	1,483

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

Cautionary Statement

All statements in this report are made as of the date this Form 10-Q is filed with the U.S. Securities and Exchange Commission (the “SEC”). We undertake no obligation to publicly update or revise these statements, whether as a result of new information, future events or otherwise. We make forward-looking statements in Management’s Discussion and Analysis of Financial Condition and Results of Operations and elsewhere in this report based on the beliefs and assumptions of our management and on information available to us through the date this Form 10-Q is filed with the SEC. Forward-looking statements include information related to our development pipeline; our expectations regarding rooms growth; our expectations regarding our ability to meet our liquidity requirements; our capital expenditures and other investment spending and reimbursement expectations; our expectations regarding future dividends and share repurchases; and other statements that are preceded by, followed by, or include the words “believes,” “expects,” “anticipates,” “intends,” “plans,” “estimates,” “foresees,” or similar expressions; and similar statements concerning anticipated future events and expectations that are not historical facts.

We caution you that these statements are not guarantees of future performance and are subject to numerous evolving risks and uncertainties that we may not be able to accurately predict or assess, including the risks and uncertainties we describe in our Annual Report on Form 10-K for the fiscal year ended December 31, 2023 (“2023 Form 10-K”), Part II, Item 1A of this report, and other factors we describe from time to time in our periodic filings with the SEC.

BUSINESS AND OVERVIEW

Overview

We are a worldwide operator, franchisor, and licensor of hotel, residential, timeshare, and other lodging properties under more than 30 brand names. Under our asset-light business model, we typically manage or franchise hotels, rather than own them. We discuss our operations in the following reportable business segments: (1) U.S. & Canada, (2) Europe, Middle East & Africa (“EMEA”), (3) Greater China, and (4) Asia Pacific excluding China (“APEC”). Our Caribbean & Latin America (“CALA”) operating segment does not meet the applicable criteria for

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separate disclosure as a reportable business segment, and as such, we include its results in “Unallocated corporate and other.”

Terms of our management agreements vary, but our management fees generally consist of base management fees and incentive management fees. Base management fees are typically calculated as a percentage of property-level revenue. Incentive management fees are typically calculated as a percentage of a hotel profitability measure, and, in many cases (particularly in our U.S. & Canada, Europe, and CALA regions), are subject to a specified owner return. Under our franchise and license agreements for most properties, franchise fees are calculated as a percentage of property-level revenue or a portion thereof. Additionally, we earn franchise fees for the use of our intellectual property, including primarily co-branded credit card fees, as well as timeshare and yacht fees, residential branding fees, franchise application and relicensing fees, and certain other non-hotel licensing fees, which we refer to as “non-RevPAR related franchise fees.”

Performance Measures

We believe Revenue per Available Room (“RevPAR”), which we calculate by dividing property level room revenue by rooms available for the period, is a meaningful indicator of our performance because it measures the period-over-period change in room revenues. RevPAR may not be comparable to similarly titled measures, such as revenues, and should not be viewed as necessarily correlating with our fee revenue. We also believe occupancy and average daily rate (“ADR”), which are components of calculating RevPAR, are meaningful indicators of our performance. Occupancy, which we calculate by dividing total rooms sold by total rooms available for the period, measures the utilization of a property’s available capacity. ADR, which we calculate by dividing property level room revenue by total rooms sold, measures average room price and is useful in assessing pricing levels. RevPAR, occupancy, and ADR statistics are on a systemwide basis for comparable properties, unless otherwise stated. Unless otherwise stated, all changes refer to year-over-year changes for the comparable period. Comparisons to prior periods are on a constant U.S. dollar basis, which we calculate by applying exchange rates for the current period to the prior comparable period. We believe constant dollar analysis provides valuable information regarding our properties’ performance as it removes currency fluctuations from the presentation of such results.

We define our comparable properties as our properties that were open and operating under one of our hotel brands since the beginning of the last full calendar year (since January 1, 2023 for the current period) and have not, in either the current or previous year: (1) undergone significant room or public space renovations or expansions, (2) been converted between company-operated and franchised, or (3) sustained substantial property damage or business interruption. Our comparable properties also exclude MGM Collection with Marriott Bonvoy, Design Hotels, The Ritz-Carlton Yacht Collection, and timeshare properties.

Business Trends    

We saw solid global RevPAR growth during the 2024 second quarter and 2024 first half compared to the same periods in 2023. For the 2024 second quarter, worldwide RevPAR increased 4.9 percent, reflecting ADR growth of 2.6 percent and occupancy improvement of 1.6 percentage points. For the 2024 first half, worldwide RevPAR increased 4.5 percent, reflecting ADR growth of 2.7 percent and occupancy improvement of 1.2 percentage points. The increase in RevPAR in the 2024 second quarter and 2024 first half was primarily driven by strong year-over-year demand growth in most of our regions.

In the U.S. & Canada, where demand has normalized, RevPAR increased 2.8 percent in the 2024 first half, led by strong group business.

In EMEA, RevPAR growth of 9.6 percent in the 2024 first half was driven by strong demand across the region. In Greater China, RevPAR was relatively unchanged compared to the 2023 first half, as RevPAR growth in the 2024 first quarter was offset by a decline in RevPAR in the 2024 second quarter due to lower domestic demand and an increase in outbound travel. In APEC, RevPAR increased 14.8 percent in the 2024 first half, driven by strong growth in ADR and occupancy from leisure and business travelers, including an increase in inbound demand into the region. In CALA, RevPAR increased 10.3 percent in the 2024 first half, driven by strong demand throughout the region.

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Starwood Data Security Incident

On November 30, 2018, we announced a data security incident involving unauthorized access to the Starwood reservations database (the “Data Security Incident”). We discontinued use of the Starwood reservations database for business operations at the end of 2018.

We are currently unable to reasonably estimate the range of total possible financial impact to the Company from the Data Security Incident in excess of the expenses already recorded. However, we do not believe this incident will impact our long-term financial health. Although our insurance program includes coverage designed to limit our exposure to losses such as those related to the Data Security Incident, that insurance may not be sufficient or available to cover all of our expenses or other losses (including monetary payments to regulators and/or litigants) related to the Data Security Incident. In addition, certain expenses by their nature (such as, for example, expenses related to enhancing our cybersecurity program) are not covered by our insurance program. We expect to incur ongoing legal and other expenses associated with the Data Security Incident in future periods, and we believe it is reasonably possible that we may incur additional monetary payments to regulators and/or litigants in excess of the amounts already recorded and costs in connection with compliance with any settlements or resolutions of matters. See Note 5 for additional information related to legal proceedings and governmental investigations related to the Data Security Incident.

System Growth and Pipeline

At the end of the 2024 second quarter, our system had 8,969 properties (1,658,659 rooms), compared to 8,785 properties (1,597,380 rooms) at year-end 2023 and 8,590 properties (1,565,258 rooms) at the end of the 2023 second quarter. In the 2024 first half, we added roughly 61,300 net rooms, including the addition of approximately 37,000 rooms from our exclusive, long-term strategic licensing agreement with MGM Resorts International.

At the end of the 2024 second quarter, we had approximately 3,500 hotels and more than 559,000 rooms in our development pipeline, which includes roughly 33,000 rooms approved for development but not yet under signed contracts. Over 209,000 rooms in the pipeline, or 37 percent, were under construction at the end of the 2024 second quarter. Over half of the rooms in our development pipeline are located outside U.S. & Canada.

We currently expect full year 2024 net rooms growth of 5.5 to 6.0 percent.

Properties and Rooms

The following table shows our properties and rooms by ownership type.

	Properties					Rooms
	June 30, 2024	June 30, 2023	vs. June 30, 2023			June 30, 2024	June 30, 2023	vs. June 30, 2023
Managed	1,980	2,016	(36)	(2)	%	568,501	567,463	1,038	—	%
Franchised/Licensed/Other (1)	6,809	6,403	406	6	%	1,062,749	971,544	91,205	9	%
Owned/Leased	50	52	(2)	(4)	%	13,110	13,865	(755)	(5)	%
Residential	130	119	11	9	%	14,299	12,386	1,913	15	%
Total	8,969	8,590	379	4	%	1,658,659	1,565,258	93,401	6	%

(1)In addition to franchised, includes timeshare, The Ritz-Carlton Yacht Collection, and certain license and other agreements.

Lodging Statistics

The following tables present RevPAR, occupancy, and ADR statistics for comparable properties. Systemwide statistics include data from our franchised properties, in addition to our company-operated properties.

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	Three Months Ended June 30, 2024 and Change vs. Three Months Ended June 30, 2023
	RevPAR				Occupancy					Average Daily Rate
	2024		vs. 2023		2024		vs. 2023			2024		vs. 2023
Comparable Company-Operated Properties
U.S. & Canada	$	189.01	3.7	%	73.6	%	0.9	%	pts.	$	256.72	2.4	%
Europe	$	241.85	6.7	%	75.9	%	0.5	%	pts.	$	318.49	6.0	%
Middle East & Africa	$	121.16	16.8	%	65.1	%	3.5	%	pts.	$	186.07	10.6	%
Greater China	$	82.54	(4.6)	%	68.9	%	0.9	%	pts.	$	119.84	(5.9)	%
Asia Pacific excluding China	$	110.52	12.0	%	70.6	%	4.1	%	pts.	$	156.54	5.4	%
Caribbean & Latin America	$	171.04	6.3	%	66.5	%	3.6	%	pts.	$	257.16	0.5	%
International - All (1)	$	121.60	6.4	%	69.3	%	2.4	%	pts.	$	175.42	2.8	%
Worldwide (2)	$	150.24	4.9	%	71.1	%	1.7	%	pts.	$	211.16	2.4	%
Comparable Systemwide Properties
U.S. & Canada	$	142.20	3.9	%	74.7	%	1.1	%	pts.	$	190.33	2.4	%
Europe	$	171.89	6.6	%	75.0	%	2.1	%	pts.	$	229.13	3.6	%
Middle East & Africa	$	113.15	18.1	%	64.9	%	3.8	%	pts.	$	174.41	11.2	%
Greater China	$	77.12	(4.2)	%	67.9	%	0.7	%	pts.	$	113.54	(5.1)	%
Asia Pacific excluding China	$	113.44	13.0	%	71.0	%	4.3	%	pts.	$	159.71	6.2	%
Caribbean & Latin America	$	149.03	8.6	%	66.5	%	3.8	%	pts.	$	224.16	2.4	%
International - All (1)	$	121.14	7.4	%	69.7	%	2.6	%	pts.	$	173.80	3.4	%
Worldwide (2)	$	135.52	4.9	%	73.1	%	1.6	%	pts.	$	185.33	2.6	%

	Six Months Ended June 30, 2024 and Change vs. Six Months Ended June 30, 2023
	RevPAR				Occupancy					Average Daily Rate
	2024		vs. 2023		2024		vs. 2023			2024		vs. 2023
Comparable Company-Operated Properties
U.S. & Canada	$	179.89	3.1	%	69.8	%	0.6	%	pts.	$	257.72	2.3	%
Europe	$	195.35	6.0	%	68.8	%	0.8	%	pts.	$	283.82	4.7	%
Middle East & Africa	$	133.70	14.3	%	67.7	%	3.4	%	pts.	$	197.43	8.5	%
Greater China	$	83.84	0.1	%	67.2	%	1.6	%	pts.	$	124.72	(2.2)	%
Asia Pacific excluding China	$	117.65	14.1	%	71.5	%	4.8	%	pts.	$	164.59	6.5	%
Caribbean & Latin America	$	196.16	8.2	%	67.3	%	2.8	%	pts.	$	291.59	3.7	%
International - All (1)	$	122.39	8.2	%	68.6	%	2.8	%	pts.	$	178.27	3.9	%
Worldwide (2)	$	146.83	5.5	%	69.1	%	1.8	%	pts.	$	212.38	2.7	%
Comparable Systemwide Properties
U.S. & Canada	$	130.96	2.8	%	70.1	%	0.4	%	pts.	$	186.70	2.2	%
Europe	$	139.27	6.6	%	67.1	%	2.7	%	pts.	$	207.57	2.4	%
Middle East & Africa	$	123.62	15.5	%	66.7	%	3.3	%	pts.	$	185.36	9.8	%
Greater China	$	78.13	0.4	%	66.3	%	1.5	%	pts.	$	117.82	(1.8)	%
Asia Pacific excluding China	$	118.61	14.8	%	71.3	%	4.7	%	pts.	$	166.35	7.3	%
Caribbean & Latin America	$	167.20	10.3	%	68.1	%	3.8	%	pts.	$	245.56	4.2	%
International - All (1)	$	118.42	9.0	%	67.9	%	3.0	%	pts.	$	174.42	4.2	%
Worldwide (2)	$	126.98	4.5	%	69.4	%	1.2	%	pts.	$	182.89	2.7	%

(1)Includes Europe, Middle East & Africa, Greater China, Asia Pacific excluding China, and Caribbean & Latin America.

(2)Includes U.S. & Canada and International - All.

CONSOLIDATED RESULTS

The discussion below presents an analysis of our consolidated results of operations for the 2024 second quarter compared to the 2023 second quarter and for the 2024 first half compared to the 2023 first half. Also see the “Business Trends” section above for further discussion.

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Fee Revenues

	Three Months Ended								Six Months Ended
($ in millions)	June 30, 2024		June 30, 2023		Change 2024 vs. 2023				June 30, 2024		June 30, 2023		Change 2024 vs. 2023
Base management fees	$	330	$	318	$	12	4	%	$	643	$	611	$	32	5	%
Franchise fees	818		739		79		11	%	1,506		1,378		128		9	%
Incentive management fees	195		193		2		1	%	404		394		10		3	%
Gross fee revenues	1,343		1,250		93		7	%	2,553		2,383		170		7	%
Contract investment amortization	(27)		(22)		(5)		(23)	%	(50)		(43)		(7)		(16)	%
Net fee revenues	$	1,316	$	1,228	$	88	7	%	$	2,503	$	2,340	$	163	7	%

The increase in base management fees in the 2024 second quarter and 2024 first half primarily reflected higher RevPAR.

The increase in franchise fees in the 2024 second quarter and 2024 first half primarily reflected unit growth ($26 million and $48 million, respectively), higher RevPAR, and higher non-RevPAR related franchise fees ($28 million and $39 million, respectively). Non-RevPAR related franchise fees of $234 million in the 2024 second quarter and $442 million in the 2024 first half increased primarily due to higher co-branded credit card fees ($15 million and $28 million, respectively). In the 2024 second quarter, non-RevPAR related franchise fees also increased due to higher residential branding fees ($13 million).

Owned, Leased, and Other

	Three Months Ended								Six Months Ended
($ in millions)	June 30, 2024		June 30, 2023		Change 2024 vs. 2023				June 30, 2024		June 30, 2023		Change 2024 vs. 2023
Owned, leased, and other revenue	$	395	$	390	$	5	1	%	$	752	$	746	$	6	1	%
Owned, leased, and other - direct expenses	296