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Restructuring and Asset Impairment Charges (Narrative) (Details)
$ in Millions
12 Months Ended
Dec. 31, 2020
USD ($)
restructuring_program
Restructuring Cost and Reserve [Line Items]  
Restructuring charges incurred to date $ 350
Asset impairment charges $ 36
Closed Restructuring Programs  
Restructuring Cost and Reserve [Line Items]  
Number of restructuring programs | restructuring_program 5
Restructuring charges incurred to date $ 334
Restructuring reserve 14
Closed Restructuring Programs | Branch closure charges  
Restructuring Cost and Reserve [Line Items]  
Restructuring charges incurred to date 193
Closed Restructuring Programs | Severance and other  
Restructuring Cost and Reserve [Line Items]  
Restructuring charges incurred to date $ 141