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SEGMENT REPORTING
 12 Months Ended
Dec. 31, 2021
Segment Reporting [Abstract]  
SEGMENT REPORTING SEGMENT REPORTING
Our segments are based on our method of internal reporting, which generally segregates the segments by service line and the primary services they provide to our customers. The internal reporting of segments is defined, based in part, on the reporting and review process used by our chief operating decision maker (“CODM”), our Chief Executive Officer. The accounting policies of our reportable segments are the same as those described in the summary of significant accounting policies. We do not report our intersegment revenues by segment to our CODM and do not believe they are a meaningful metric for evaluating the performance of our reportable segments. We identify two reportable segments as follows:
•North American Surface Transportation: NAST provides freight transportation services across North America through a network of offices in the United States, Canada, and Mexico. The primary services provided by NAST are truckload and less than truckload (“LTL”) transportation services.
•Global Forwarding: Global Forwarding provides global logistics services through an international network of offices in North America, Asia, Europe, Oceania, and South America and also contracts with independent agents worldwide. The primary services provided by Global Forwarding include ocean freight services, air freight services, and customs brokerage.
•All Other and Corporate: All Other and Corporate includes our Robinson Fresh and Managed Services segments, as well as Other Surface Transportation outside of North America and other miscellaneous revenues and unallocated corporate expenses. Robinson Fresh provides sourcing services including the buying, selling, and/or marketing of fresh fruits, vegetables, and other perishable items. Managed Services provides Transportation Management Services, or Managed TMS®. Other Surface Transportation revenues are primarily earned by our Europe Surface Transportation segment. Europe Surface Transportation provides transportation and logistics services including truckload and groupage services across Europe.
Reportable segment information as of, and for the years ended, December 31, 2021, 2020, and 2019, is as follows (dollars in thousands):
NASTGlobal ForwardingAll Other and CorporateConsolidated
Twelve Months Ended December 31, 2021
Total revenues$14,507,917 $6,729,790 $1,864,431 $23,102,138 
Income (loss) from operations585,351 510,756 (13,999)1,082,108 
Depreciation and amortization26,243 22,823 42,193 91,259 
Total assets (1)
3,349,578 2,843,239 835,295 7,028,112 
Average headcount6,764 5,071 3,926 15,761 
NASTGlobal ForwardingAll Other and CorporateConsolidated
Twelve Months Ended December 31, 2020
Total revenues$11,312,553 $3,100,525 $1,794,028 $16,207,106 
Income (loss) from operations508,475 175,513 (10,720)673,268 
Depreciation and amortization25,314 34,550 41,863 101,727 
Total assets(1)
2,946,409 1,392,411 805,438 5,144,258 
Average headcount6,811 4,708 3,600 15,119 
NASTGlobal ForwardingAll Other and CorporateConsolidated
Twelve Months Ended December 31, 2019
Total revenues$11,283,692 $2,327,913 $1,697,903 $15,309,508 
Income (loss) from operations722,763 80,527 (13,314)789,976 
Depreciation and amortization24,508 36,720 39,221 100,449 
Total assets (1)
2,550,010 1,021,592 1,069,458 4,641,060 
Average headcount7,354 4,766 3,431 15,551 
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(1) All cash and cash equivalents and certain owned properties are included in All Other and Corporate.
The following table presents our total revenues (based on location of the customer) and long-lived assets (including intangible and other assets) by geographic regions (in thousands): 
For the year ended December 31,
202120202019
Total revenues
United States$19,494,969 $13,896,382 $13,143,522 
Other locations3,607,169 2,310,724 2,165,986 
Total revenues$23,102,138 $16,207,106 $15,309,508 
As of December 31,
202120202019
Long-lived assets
United States$587,339 $551,511 $489,129 
Other locations151,866 163,860 206,567 
Total long-lived assets$739,205 $715,371 $695,696