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SEGMENT REPORTING
 9 Months Ended
Sep. 30, 2020
Segment Reporting [Abstract]  
SEGMENT REPORTING SEGMENT REPORTING
Our reportable segments are based on our method of internal reporting, which generally segregates the segments by service line and the primary services they provide to our customers. We identify two reportable segments in addition to All Other and Corporate as summarized below:
•North American Surface Transportation—NAST provides freight transportation services across North America through a network of offices in the United States, Canada, and Mexico. The primary services provided by NAST include truckload, less than truckload (“LTL”), and intermodal.
•Global Forwarding—Global Forwarding provides global logistics services through an international network of offices in North America, Asia, Europe, Oceania, and South America and also contracts with independent agents worldwide. The primary services provided by Global Forwarding include ocean freight services, airfreight services, and customs brokerage.
•All Other and Corporate—All Other and Corporate includes our Robinson Fresh and Managed Services segments, as well as Other Surface Transportation outside of North America and other miscellaneous revenues and unallocated corporate expenses. Robinson Fresh provides sourcing services including the buying, selling, and marketing of fresh fruits, vegetables, and other perishable items. Managed Services provides Transportation Management Services, or Managed TMS®. Other Surface Transportation revenues are primarily earned by Europe Surface Transportation. Europe Surface Transportation provides services similar to NAST across Europe.
The internal reporting of segments is defined, based in part, on the reporting and review process used by our chief operating decision maker (“CODM”), our Chief Executive Officer. The accounting policies of our reportable segments are the same as those described in the summary of significant accounting policies. We do not report our intersegment revenues by reportable segment to our CODM and do not believe they are a meaningful metric for evaluating the performance of our reportable segments.
Reportable segment information as of, and for the three and nine months ended September 30, 2020 and 2019, is as follows (dollars in thousands):
NASTGlobal ForwardingAll Other and CorporateConsolidated
Three Months Ended September 30, 2020
Total revenues$2,923,842 $831,957 $469,001 $4,224,800 
Net revenues367,943 157,657 63,673 589,273 
Income (loss) from operations122,526 46,299 (586)168,239 
Depreciation and amortization7,095 9,385 10,436 26,916 
Total assets(1)
3,041,974 1,148,118 884,746 5,074,838 
Average headcount6,702 4,607 3,595 14,904 
NASTGlobal ForwardingAll Other and CorporateConsolidated
Three Months Ended September 30, 2019
Total revenues$2,826,308 $597,695 $432,129 $3,856,132 
Net revenues433,760 135,815 63,856 633,431 
Income from operations176,200 24,676 209 201,085 
Depreciation and amortization5,734 9,186 10,560 25,480 
Total assets(1)
2,649,259 995,137 992,153 4,636,549 
Average headcount7,448 4,790 3,544 15,782 

NASTGlobal ForwardingAll Other and CorporateConsolidated
Nine Months Ended September 30, 2020
Total Revenues$8,222,879 $2,070,161 $1,364,614 $11,657,654 
Net Revenues1,120,277 448,931 202,471 1,771,679 
Income (loss) from operations357,898 117,033 (8,465)466,466 
Depreciation and amortization19,550 27,740 29,777 77,067 
Total assets(1)
3,041,974 1,148,118 884,746 5,074,838 
Average headcount6,870 4,716 3,591 15,177 
NASTGlobal ForwardingAll Other and CorporateConsolidated
Nine Months Ended September 30, 2019
Total Revenues$8,495,145 $1,727,745 $1,293,292 $11,516,182 
Net Revenues1,406,728 404,987 195,732 2,007,447 
Income (loss) from operations592,215 65,497 (4,542)653,170 
Depreciation and amortization18,124 27,427 29,571 75,122 
Total assets(1)
2,649,259 995,137 992,153 4,636,549 
Average headcount7,436 4,748 3,398 15,582 
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(1) All cash and cash equivalents are included in All Other and Corporate.