SEGMENT REPORTING

3 Months Ended

Mar. 31, 2020

Our reportable segments are based on our method of internal reporting, which generally segregates the segments by service line and the primary services they provide to our customers. We identify two reportable segments in addition to All Other and Corporate as summarized below:

•North American Surface Transportation—NAST provides freight transportation services across North America through a network of offices in the United States, Canada, and Mexico. The primary services provided by NAST include truckload, less than truckload (“LTL”), and intermodal.

•Global Forwarding—Global Forwarding provides global logistics services through an international network of offices in North America, Asia, Europe, Oceania, and South America and also contracts with independent agents worldwide. The primary services provided by Global Forwarding include ocean freight services, airfreight services, and customs brokerage.

•All Other and Corporate—All Other and Corporate includes our Robinson Fresh and Managed Services segments, as well as Other Surface Transportation outside of North America and other miscellaneous revenues and unallocated corporate expenses. Robinson Fresh provides sourcing services including the buying, selling, and marketing of fresh fruits, vegetables, and other perishable items. Managed Services provides Transportation Management Services, or Managed TMS^®. Other Surface Transportation revenues are primarily earned by Europe Surface Transportation. Europe Surface Transportation provides services similar to NAST across Europe.

The internal reporting of segments is defined, based in part, on the reporting and review process used by our chief operating decision maker (“CODM”), our Chief Executive Officer. The accounting policies of our reportable segments are the same as those described in the summary of significant accounting policies. We do not report our intersegment revenues by reportable segment to our CODM and do not believe they are a meaningful metric for evaluating the performance of our reportable segments.

Reportable segment information as of, and for the three months ended March 31, 2020, and 2019, is as follows (dollars in thousands):


	NAST		Global Forwarding		All Other and Corporate		Consolidated
Three Months Ended March 31, 2020
Total revenues	$	2,823,745	$	530,384	$	450,879	$	3,805,008
Net revenues	372,778		128,314		66,861		567,953
Income (loss) from operations	98,526		11,959		(1,045)		109,440
Depreciation and amortization	5,254		9,149		9,990		24,393
Total assets⁽¹⁾	2,942,719		934,625		970,976		4,848,320
Average headcount	7,038		4,824		3,588		15,450

	NAST		Global Forwarding		All Other and Corporate		Consolidated
Three Months Ended March 31, 2019
Total revenues	$	2,796,784	$	537,567	$	416,859	$	3,751,210
Net revenues	486,550		127,236		65,014		678,800
Income (loss) from operations	211,283		14,203		(936)		224,550
Depreciation and amortization	6,259		8,926		9,375		24,560
Total assets⁽¹⁾	2,693,668		1,001,881		1,001,895		4,697,444
Average headcount	7,424		4,707		3,250		15,381

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(1) All cash and cash equivalents are included in All Other and Corporate.