SEGMENT REPORTING

Our reportable segments are based on our method of internal reporting, which generally segregates the segments by service line and the primary services they provide to our customers. We identify three reportable segments as follows:


•	North American Surface Transportation: NAST provides freight transportation services across North America through a network of offices in the United States, Canada, and Mexico. The primary services provided by NAST include truckload, LTL, and intermodal.


•	Global Forwarding: Global Forwarding provides global logistics services through an international network of offices in North America, Asia, Europe, Oceania, and South America and also contracts with independent agents worldwide. The primary services provided by Global Forwarding include ocean freight services, air freight services, and customs brokerage.

•

Robinson Fresh: Robinson Fresh provides sourcing services under the trade name of Robinson Fresh. Our sourcing services primarily include the buying, selling, and marketing of fresh fruits, vegetables, and other perishable items. Robinson Fresh sources products from around the world and has a physical presence in North America, Europe, and South America. This segment often provides the logistics and transportation of the products they sell, in addition to temperature controlled transportation services for its customers.

•

All Other and Corporate: All Other and Corporate includes our Managed Services segment, as well as Other Surface Transportation outside of North America and other miscellaneous revenues and unallocated corporate expenses. Managed Services provides Transportation Management Services, or Managed TMS. Other Surface Transportation revenues are primarily earned by Europe Surface Transportation. Europe Surface Transportation provides services similar to NAST across Europe.

The internal reporting of segments is defined, based in part, on the reporting and review process used by our chief operating decision maker, our Chief Executive Officer. The accounting policies of our reporting segments are the same as those described in the summary of significant accounting policies. Segment information as of, and for the years ended, December 31, 2018, 2017, and 2016 is as follows (dollars in thousands):



Twelve months ended December 31, 2018
	NAST		Global Forwarding		Robinson Fresh		All Other and Corporate			Eliminations			Consolidated
Revenues	$	11,247,900	$	2,487,744	$	2,268,900	$	626,628		$	—		$	16,631,172
Intersegment revenues ⁽¹⁾	545,177		48,343		211,286		20,951			(825,757		)	—
Total Revenues	$	11,793,077	$	2,536,087	$	2,480,186	$	647,579		$	(825,757	)	$	16,631,172

Net Revenues	$	1,788,498	$	543,906	$	234,046	$	138,785		$	—		$	2,705,235
Income (loss) from operations	773,846		91,626		59,735		(13,124		)	—			912,083
Depreciation and amortization	24,510		35,148		4,506		32,565			—			96,729
Total assets ⁽²⁾	2,345,455		969,736		401,561		710,660			—			4,427,412
Average headcount	6,938		4,711		903		2,652			—			15,204



Twelve months ended December 31, 2017
	NAST		Global Forwarding		Robinson Fresh		All Other and Corporate		Eliminations			Consolidated
Revenues	$	9,728,810	$	2,140,987	$	2,415,740	$	583,843	$	—		$	14,869,380
Intersegment revenues ⁽¹⁾	462,390		30,198		167,292		18,174		(678,054		)	—
Total Revenues	$	10,191,200	$	2,171,185	$	2,583,032	$	602,017	$	(678,054	)	$	14,869,380

Net Revenues	$	1,525,064	$	485,280	$	226,059	$	131,647	$	—		$	2,368,050
Income from operations	628,110		91,842		53,374		1,793		—			775,119
Depreciation and amortization	23,230		33,308		4,730		31,709		—			92,977
Total assets ⁽²⁾	2,277,252		821,182		434,080		703,320		—			4,235,834
Average headcount	6,907		4,310		957		2,513		—			14,687

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⁽¹⁾Intersegment revenues represent the sales between our segments and are eliminated to reconcile to our consolidated results.

⁽²⁾ All cash and cash equivalents and certain owned properties are included in All Other and Corporate.



Twelve months ended December 31, 2016
	NAST		Global Forwarding		Robinson Fresh		All Other and Corporate		Eliminations			Consolidated
Revenues	$	8,737,716	$	1,574,686	$	2,344,131	$	487,880	$	—		$	13,144,413
Intersegment revenues ⁽¹⁾	298,438		30,311		119,403		2,211		(450,363		)	—
Total Revenues	$	9,036,154	$	1,604,997	$	2,463,534	$	490,091	$	(450,363	)	$	13,144,413

Net Revenues	$	1,524,355	$	397,537	$	234,794	$	120,842	$	—		$	2,277,528
Income from operations	674,436		80,931		75,757		6,407		—			837,531
Depreciation and amortization	22,126		23,099		3,782		25,662		—			74,669
Total assets ⁽²⁾	2,088,611		703,741		376,654		518,752		—			3,687,758
Average headcount	6,773		3,673		942		2,282		—			13,670

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⁽¹⁾Intersegment revenues represent the sales between our segments and are eliminated to reconcile to our consolidated results.

⁽²⁾ All cash and cash equivalents and certain owned properties are included in All Other and Corporate.

The following table presents our total revenues (based on location of the customer) and long-lived assets (including intangible and other assets) by geographic regions (in thousands):



	For the year ended December 31,
	2018		2017		2016
Total revenues
United States	$	14,370,454	$	12,865,087	$	11,749,602
Other locations	2,260,718		2,004,293		1,394,811
Total revenues	$	16,631,172	$	14,869,380	$	13,144,413



	As of December 31,
	2018		2017		2016
Long-lived assets
United States	$	321,766	$	335,072	$	348,299
Other locations	83,657		107,140		96,311
Total long-lived assets	$	405,423	$	442,212	$	444,610