-----BEGIN PRIVACY-ENHANCED MESSAGE----- Proc-Type: 2001,MIC-CLEAR Originator-Name: webmaster@www.sec.gov Originator-Key-Asymmetric: MFgwCgYEVQgBAQICAf8DSgAwRwJAW2sNKK9AVtBzYZmr6aGjlWyK3XmZv3dTINen TWSM7vrzLADbmYQaionwg5sDW3P6oaM5D3tdezXMm7z1T+B+twIDAQAB MIC-Info: RSA-MD5,RSA, UgtlmrNPnJ+vY2WyPXZXwdJiWyPhEuFK1NLaGTzSxdNMDv7iLyphd1G9fl/FmJMR 4KDhd8gelJe8v8kGGuzF6A== 0000912057-02-029666.txt : 20020802 0000912057-02-029666.hdr.sgml : 20020802 20020802163014 ACCESSION NUMBER: 0000912057-02-029666 CONFORMED SUBMISSION TYPE: 10-Q PUBLIC DOCUMENT COUNT: 10 CONFORMED PERIOD OF REPORT: 20020630 FILED AS OF DATE: 20020802 FILER: COMPANY DATA: COMPANY CONFORMED NAME: DOT HILL SYSTEMS CORP CENTRAL INDEX KEY: 0001042783 STANDARD INDUSTRIAL CLASSIFICATION: COMPUTER STORAGE DEVICES [3572] IRS NUMBER: 133460176 STATE OF INCORPORATION: NY FISCAL YEAR END: 1231 FILING VALUES: FORM TYPE: 10-Q SEC ACT: 1934 Act SEC FILE NUMBER: 001-13317 FILM NUMBER: 02718529 BUSINESS ADDRESS: STREET 1: 6305 EL CAMINO REAL CITY: CARLSBAD STATE: CA ZIP: 92009 BUSINESS PHONE: 2129894455 MAIL ADDRESS: STREET 1: 6305 EL CAMINO REAL CITY: CARLSBAD STATE: CA ZIP: 92009 FORMER COMPANY: FORMER CONFORMED NAME: BOX HILL SYSTEMS CORP DATE OF NAME CHANGE: 19970722 10-Q 1 a2085556z10-q.htm 10-Q

 

UNITED STATES
SECURITIES AND EXCHANGE COMMISSION

Washington, D.C.  20549

 

Form 10-Q

 

(Mark One)

 

 

ý

 

QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

 

 

 

For the Quarterly Period Ended June 30, 2002

 

 

 

OR

 

 

 

o

 

TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

 

 

 

 

 

 

For the transition period from                        to                          

 

Commission file number 1-13317

 

DOT HILL SYSTEMS CORP.

(Exact name of registrant as specified in its charter)

 

 

 

Delaware

 

13-3460176

(State or other jurisdiction of incorporation or organization)

 

(I.R.S. Employer Identification No.)

 

 

 

6305 El Camino Real, Carlsbad, CA

 

92009

(Address of principal executive offices)

 

(Zip Code)

 

 

 

(760) 931-5500

(Registrant’s telephone number, including area code)

 

(Former name, former address and former fiscal year, if changed since last report)

 

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. ý Yes   o No

 

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.

 

Common Stock, $.001 par value, 24,921,471 shares outstanding as of July 31, 2002.

 

 



 

DOT HILL SYSTEMS CORP. AND SUBSIDIARIES

INDEX

 

Part I.  Financial Information

 

 

Item 1.

Condensed Consolidated Financial Statements

 

 

 

Condensed Consolidated Balance Sheets — June 30, 2002 and December 31, 2001

 

 

 

Condensed Consolidated Statements of Operations and Comprehensive Operations — Three months and six months ended June 30, 2002 and 2001

 

 

 

Condensed Consolidated Statements of Cash Flows — Six months ended June 30, 2002 and 2001

 

 

 

Notes to Condensed Consolidated Financial Statements

 

 

Item 2.

Management’s Discussion and Analysis of Financial Condition and Results of Operations

 

 

Item 3.

Quantitative and Qualitative Disclosures About Market Risk

 

 

Part II.  Other Information

 

 

Item 1.

Legal Proceedings

 

 

Item 2.

Changes in Securities and Use of Proceeds

 

 

Item 3.

Defaults Upon Senior Securities

 

 

Item 4.

Submission of Matters to a Vote of Security Holders

 

 

Item 5.

Other Information

 

 

Item 6.

Exhibits and Reports on Form 8-K

 

 

Signatures

 

2



 

Part I. — Financial Information

 

Item 1.  Condensed Consolidated Financial Statements

 

DOT HILL SYSTEMS CORP. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

(in thousands, except per share information)

 

 

 

June 30,
2002

 

December 31,
2001

 

 

 

(unaudited)

 

 

 

ASSETS

 

 

 

 

 

Current Assets:

 

 

 

 

 

Cash and cash equivalents

 

$

7,220

 

$

7,785

 

Short-term investments

 

 

8,672

 

Accounts receivable, net of allowance of  $1,410 and $1,113

 

9,137

 

8,198

 

Inventories

 

8,922

 

13,876

 

Prepaid expenses and other

 

2,259

 

2,438

 

Total current assets

 

27,538

 

40,969

 

 

 

 

 

 

 

Restricted cash and investments

 

7,268

 

 

Property and equipment, net

 

3,175

 

3,520

 

Note receivable

 

828

 

1,242

 

Other assets

 

449

 

460

 

Total assets

 

$

39,258

 

$

46,191

 

 

 

 

 

 

 

LIABILITIES AND SHAREHOLDERS’ EQUITY

 

 

 

 

 

Current Liabilities:

 

 

 

 

 

Accounts payable

 

$

5,977

 

$

5,221

 

Accrued compensation

 

2,172

 

1,728

 

Accrued expenses

 

1,616

 

2,240

 

Restructuring accrual

 

456

 

1,241

 

Deferred revenue

 

1,284

 

1,441

 

Income taxes payable

 

878

 

3,266

 

Total current liabilities

 

12,383

 

15,137

 

Borrowings under lines of credit

 

7,586

 

330

 

Other long-term liabilities

 

137

 

113

 

Total liabilities

 

20,106

 

15,580

 

 

 

 

 

 

 

Contingencies (Note 7)

 

 

 

 

 

 

 

 

 

 

 

Shareholders’ Equity:

 

 

 

 

 

Preferred stock, $.001 par value, 10,000 shares authorized, none issued

 

 

 

Common stock, $.001 par value, 100,000 shares authorized, 24,921 and 24,791 shares issued and outstanding

 

25

 

25

 

Additional paid-in capital

 

103,331

 

99,467

 

Deferred compensation

 

(58

)

 

Accumulated other comprehensive loss

 

(407

)

(204

)

Accumulated deficit

 

(83,739

)

(68,677

)

Total shareholders’ equity

 

19,152

 

30,611

 

Total liabilities and shareholders’ equity

 

$

39,258

 

$

46,191

 

 

The accompanying notes are an integral part of these statements.

 

3



 

DOT HILL SYSTEMS CORP. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

AND COMPREHENSIVE OPERATIONS

(unaudited)

(in thousands, except per share information)

 

 

 

Three Months Ended
June 30,

 

Six Months Ended
June 30,

 

 

 

2002

 

2001

 

2002

 

2001

 

Net revenue

 

$

11,206

 

$

14,898

 

$

22,096

 

$

33,483

 

Cost of goods sold

 

10,933

 

10,501

 

19,459

 

27,325

 

 

 

 

 

 

 

 

 

 

 

Gross margin

 

273

 

4,397

 

2,637

 

6,158

 

Operating expenses:

 

 

 

 

 

 

 

 

 

Sales and marketing

 

8,636

 

5,830

 

13,495

 

14,400

 

Engineering and product development

 

2,517

 

1,638

 

4,867

 

3,568

 

General and administrative

 

1,490

 

1,338

 

2,814

 

2,852

 

Restructuring expenses

 

 

1,470

 

 

4,405

 

 

 

 

 

 

 

 

 

 

 

Total operating expenses

 

12,643

 

10,276

 

21,176

 

25,225

 

 

 

 

 

 

 

 

 

 

 

Operating loss

 

(12,370

)

(5,879

)

(18,539

)

(19,067

)

Other income (expense):

 

 

 

 

 

 

 

 

 

Interest income

 

188

 

276

 

287

 

695

 

Interest expense

 

(33

)

(17

)

(66

)

(43

)

Gain (loss) on foreign currency transactions, net

 

31

 

(135

)

(25

)

(68

)

Other income (expense), net

 

2

 

25

 

(19

)

49

 

Total other income, net

 

188

 

149

 

177

 

633

 

Loss before income taxes

 

(12,182

)

(5,730

)

(18,362

)

(18,434

)

Income tax benefit (expense)

 

3,300

 

 

3,300

 

(16,023

)

Net loss

 

$

(8,882

)

$

(5,730

)

$

(15,062

)

$

(34,457

)

Basic and diluted net loss per share

 

$

(0.36

)

$

(0.23

)

$

(0.61

)

$

(1.40

)

Weighted average shares used to calculate basic and diluted net loss per share

 

24,913

 

24,686

 

24,854

 

24,649

 

 

 

 

 

 

 

 

 

 

 

Comprehensive operations:

 

 

 

 

 

 

 

 

 

Net loss

 

$

(8,882

)

$

(5,730

)

$

(15,062

)

$

(34,457

)

Foreign currency translation adjustments

 

(167

)

(124

)

(53

)

(128

)

Net unrealized loss on short-term investments

 

(71

)

 

(150

)

 

Comprehensive loss

 

$

(9,120

)

$

(5,854

)

$

(15,265

)

$

(34,585

)

 

The accompanying notes are an integral part of these statements.

 

4



 

DOT HILL SYSTEMS CORP. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(unaudited)

(in thousands)

 

 

 

Six Months Ended
June 30,

 

 

 

2002

 

2001

 

Cash flows from operating activities:

 

 

 

 

 

Net loss

 

$

(15,062

)

$

(34,457

)

Adjustments to reconcile net loss to net cash used in operating activities:

 

 

 

 

 

Depreciation and amortization

 

693

 

773

 

Provision for deferred income taxes

 

 

18,423

 

Impairment of property and equipment

 

 

1,007

 

Provision for doubtful accounts

 

468

 

(193

)

Write down of inventories

 

3,216

 

385

 

Stock-based sales and marketing expense

 

3,647

 

 

Gain on sale of short-term investments

 

(71

)

 

Stock-based compensation expense

 

24

 

 

Amortization of deferred compensation

 

2

 

 

Changes in operating assets and liabilities:

 

 

 

 

 

Accounts receivable

 

(1,057

)

7,370

 

Inventories

 

1,738

 

3,012

 

Prepaid expenses and other assets

 

190

 

151

 

Accounts payable

 

756

 

(8,672

)

Accrued compensation and other expenses

 

(180

)

(697

)

Restructuring accrual

 

(785

)

2,102

 

Deferred revenue

 

(157

)

(99

)

Income taxes payable

 

(2,388

)

(1,937

)

Other liabilities

 

24

 

(26

)

Net cash used in operating activities

 

(8,942

)

(12,858

)

Cash flows from investing activities:

 

 

 

 

 

Proceeds from sale of short-term investments

 

8,637

 

 

Payments received on note receivable

 

64

 

 

Purchases of short-term investments

 

(44

)

 

Purchases of property and equipment

 

(348

)

(1,170

)

Net cash provided by (used in) investing activities

 

8,309

 

(1,170

)

Cash flows from financing activities:

 

 

 

 

 

Proceeds from exercise of stock options

 

 

47

 

Proceeds from sale of stock to employees

 

133

 

84

 

Proceeds from line of credit and other borrowings

 

16,261

 

 

Increase in restricted cash and investments

 

(7,268

)

 

Payments on line of credit and other borrowings

 

(9,005

)

(41

)

Net cash provided by financing activities

 

121

 

90

 

Effect of exchange rate changes on cash

 

(53

)

(128

)

Net decrease in cash and cash equivalents

 

(565

)

(14,066

)

Cash and cash equivalents, beginning of period

 

7,785

 

33,653

 

Cash and cash equivalents, end of period

 

$

7,220

 

$

19,587

 

Supplemental cash flow disclosure:

 

 

 

 

 

Cash paid for income taxes

 

$

51

 

$

7

 

Cash paid for interest

 

$

54

 

$

2

 

 

The accompanying notes are an integral part of these statements.

 

5



 

DOT HILL SYSTEMS CORP. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(unaudited)

1.                                      Basis of Presentation

 

The accompanying unaudited condensed consolidated financial statements have been prepared by Dot Hill Systems Corp. (“Dot Hill” or the “Company”) pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”). Accordingly, they do not include all of the information and disclosures required by accounting principles generally accepted in the United States of America for complete financial statements. In the opinion of management, all adjustments and reclassifications considered necessary for a fair and comparable presentation have been included and are of a normal recurring nature. Certain reclassifications have been made to prior year financial statements to conform with the current year financial statement presentation. The unaudited condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2001. Operating results for the six months ended June 30, 2002 are not necessarily indicative of the results that may be expected for the year ending December 31, 2002.

 

The preparation of the Company’s financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates under different assumptions and conditions.

 

2.                                      Recent Accounting Pronouncements

 

In June 2001, the Financial Accounting Standards Board (the “FASB”) issued Statement of Financial Accounting Standards (“SFAS”) No. 142, Goodwill and Other Intangible Assets. SFAS No. 142 requires that goodwill and other intangible assets with indefinite lives no longer be amortized, but instead tested for impairment at least annually. In addition, the standard includes provisions for the reclassification of certain existing intangibles as goodwill and reassessment of the useful lives of existing recognized intangibles. SFAS No. 142 is effective for fiscal years beginning after December 31, 2001.  The adoption of this statement, effective January 1, 2002, had an insignificant effect on the Company’s financial statements.

 

In August 2001, the FASB issued SFAS No. 144, Accounting for the Impairment or Disposal of Long-Lived Assets. This statement addresses financial accounting and reporting for the impairment or disposal of long-lived assets. This statement supersedes SFAS No. 121, Accounting for the Impairment of Long-Lived Assets and for Long-Lived Assets to Be Disposed Of, and the accounting and reporting provisions of Accounting Principles Board Opinion No. 30, Reporting the Results of Operations—Reporting the Effects of a Disposal of a Segment of a Business, and Extraordinary, Unusual and Infrequently Occurring Events and Transactions, for the disposal of a segment of a business (as previously defined in that Opinion). SFAS No. 144 is effective for fiscal years beginning after December 15, 2001.  The adoption of this statement, effective January 1, 2002, had an insignificant effect on the Company’s financial statements.

 

3.                                      Earnings Per Share

 

Basic net loss per share is calculated by dividing net loss available to common shareholders by the weighted average number of common shares outstanding during the period. Diluted net loss per share reflects the potential dilution of securities by including other common stock equivalents, such as stock options, in the weighted average number of common shares outstanding for a period, if dilutive.

 

The following table sets forth the reconciliation of the denominator of the net loss per share calculation (in thousands):

 

 

 

Three Months Ended June 30,

 

Six Months Ended June 30,

 

 

 

2002

 

2001

 

2002

 

2001

 

Shares used in computing basic net loss per share

 

24,913

 

24,686

 

24,854

 

24,649

 

Dilutive effect of stock options

 

 

 

 

 

Shares used in computing diluted net loss per share

 

24,913

 

24,686

 

24,854

 

24,649

 

 

As of June 30, 2002, options to purchase 3,581,736 shares of the Company’s common stock at exercise prices ranging from $0.50 to $15.94 per share were outstanding, but were not included in the calculation of diluted net loss per share because their effect was anti-dilutive.  As of June 30, 2001, options to purchase 2,610,794 shares of the Company’s common stock at exercise

 

6



 

prices ranging from $0.50 to $15.94 per share were outstanding, but were not included in the calculation of diluted net loss per share because their effect was anti-dilutive.

 

4.             Inventories

 

Inventories are stated at the lower of cost (first-in, first-out) or market value and consist principally of purchased components used as raw materials. The following is a summary of inventories (in thousands):

 

 

 

June 30, 2002

 

December 31, 2001

 

Purchased parts and materials

 

$

6,845

 

$

9,898

 

Work-in-process

 

127

 

684

 

Finished goods

 

1,950

 

3,294

 

 

 

$

8,922

 

$

13,876

 

 

During the six months ended 2001 and 2002, the Company recorded inventory write downs of $3.4 million and $3.5 million, respectively.  During the three months ended 2001 and 2002, the Company recorded inventory write downs of $0.8 million and $3.1 million, respectively.  Included in the three months ended 2002 is a $2.5 million charge related to SANnet inventory that may potentially become obsolete.

 

5.             Restructuring

 

In March 2001, the Company announced plans to reduce its full-time workforce by up to 30% and reduce other expenses in response to delays in customer orders, lower than expected revenues and slowing market conditions. The cost reduction actions were designed to enable the Company to reduce its breakeven point in light of an economic downturn. The cost reductions resulted in a charge for employee severance, lease termination costs and other office closure expenses related to the consolidation of excess facilities. As a result of the restructuring, the Company recorded restructuring expenses during the first quarter of 2001 totaling approximately $2.9 million.

 

In June 2001, the Company implemented further cost reductions in response to the continuing economic downturn and overall decrease in revenue. As a result of these additional restructuring actions, the Company recorded additional restructuring expenses during the second quarter of 2001 totaling approximately $1.5 million.

 

During the fourth quarter of 2001, the Company increased its restructuring accrual by $500,000 due to the continuing deterioration of the real estate market and the inability to sublet excess space in its Carlsbad and New York City facilities. Restructuring expenses recorded during the year ended December 31, 2001 totaled approximately $4.9 million as follows (in thousands):

 

Employee termination costs

 

$

1,530

 

Impairment of property and equipment

 

1,357

 

Facility closures and related costs

 

1,998

 

Professional fees

 

20

 

Total

 

$

4,905

 

 

Employee termination costs consist primarily of severance payments for 180 employees. Impairment of property and equipment consists of the write-off of certain fixed assets associated with facility closures. The facility closures and related costs consist of lease termination costs for four sales offices and closure of the New York City branch location.

 

The following is a summary of accrued restructuring expense activity recorded through June 30, 2002 (in thousands):

 

 

 

Restructuring
Expenses

 

Amounts

Utilized

in 2001

 

Accrued
Restructuring
Expenses at
December 31,
2001

 

Amounts

Utilized
in 2002

 

Accrued
Restructuring
Expenses at
June 30, 2002

 

 

 

 

 

 

 

 

 

 

 

 

 

Employee termination costs

 

$

1,530

 

$

(1,528

)

$

2

 

$

 

$

2

 

Impairment of property and equipment

 

1,357

 

(1,357

)

 

 

 

Facility closures and related costs

 

1,998

 

(759

)

1,239

 

(785

)

454

 

Professional fees

 

20

 

(20

)

 

 

 

Total

 

$

4,905

 

$

(3,664

)

$

1,241

 

$

(785

)

$

456

 

 

The Company anticipates that a majority of the remaining accrual at June 30, 2002, which consists primarily of lease costs, will be paid in 2002.

 

7



 

6.             Income Tax Provision

 

During the six months ended June 30, 2002, the Company recorded an income tax benefit of $3.3 million related to tax refunds made available by recent tax law changes.  The Company received $950,000 of this benefit during the second quarter of 2002 and $2.3 million in 2001.  During the six months ended June 30, 2001, the Company recorded a $16.0 million income tax charge in connection with an increase in the valuation allowance provided by the Company’s deferred income tax assets. The majority of the Company’s deferred income tax assets consist of net operating loss and tax credit carry forwards.

 

7.                                      Legal Matters

 

The Company was subject to a legal action first filed by Celtic Capital Corporation (“Celtic”) against the Company on April 24, 2001 in the Superior Court of the State of California and later amended (the “Celtic Litigation”). The plaintiffs alleged violations of the California Commercial Code and breach of contract among other commercial claims. The Company responded to the action by asserting numerous defenses and by filing a cross-complaint against National Manufacturing Technology, Inc. and affiliates (Celtic’s assignors) and Epitech, Inc. (the “Cross-Defendants”) asserting various commercial claims including breach of contract. Defense costs, and other amounts incurred in connection with the Celtic Litigation, were expensed as incurred.

 

On April 3, 2002, the parties reached a settlement agreement in the Celtic Litigation. Under the settlement agreement, the Company paid Celtic $350,000 on April 5, 2002 and is required to make five monthly payments to Celtic of $60,000 each, beginning May 1, 2002 and ending on September 1, 2002, and a final payment of $75,000 on October 1, 2002. Because the parties reached a tentative settlement agreement prior to the Company filing its Annual Report on Form 10-K, the Company recorded the expenses of this settlement agreement, totaling $725,000, in other expenses for the year ended December 31, 2001. In exchange for the foregoing, Celtic completely released the Company from all claims and causes of action related to the complaint. The Company also received from the Cross-Defendants a global release of all claims, and all goods, work-in-process and inventory in the possession of the Cross-Defendants, which was in any way related to the Company’s purchase orders (the “Dot Hill Inventory”). In exchange for its receipt of the Dot Hill Inventory, the Company released the Cross-Defendants from all claims and causes of action related to the cross-complaint.

 

The Company is subject to various other legal proceedings and claims, asserted or unasserted, which arise in the ordinary course of business. The outcome of such claims against the Company cannot be predicted with certainty. The Company believes that such litigation and claims will not have a material adverse effect on the Company’s financial condition or operating results.

 

8.             Segment and Geographic Information

 

Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the Company’s chief operating decision-maker, or decision making group, in deciding how to allocate resources and in assessing performance.  The Company’s chief operating decision-maker is the Chief Executive Officer. The operating segments of the Company are managed separately because each segment represents a strategic business unit that offers different products or services.

 

The Company’s operating segments are organized on the basis of products and services. The Company has identified operating segments to consist of Storage Systems, including SANnetÒ; Tape Backup; and Services. The Company also identifies operating segments by market segment, which consists of E-commerce, telecommunications, and Internet, Applications, and Storage Service Providers (“xSPs”); government; and commercial and other customers. The Company currently evaluates performance based on stand-alone segment revenue and gross margin. Because the Company does not currently evaluate performance based on segment operating income or return on assets at the operating segment level, Company operating expenses and total assets are not tracked internally by segment. Therefore, such information is not presented.

 

Information concerning revenue by product and service is as follows (in thousands):

 

 

 

Storage
Systems

 

Tape
Backup

 

Services

 

Total

 

Three months ended:
June 30, 2002:

 

 

 

 

 

 

 

 

 

Net revenue

 

$

10,221

 

$

368

 

$

617

 

$

11,206

 

Gross margin

 

162

 

94

 

17

 

273

 

June 30, 2001:

 

 

 

 

 

 

 

 

 

Net revenue

 

$

12,071

 

$

1,208

 

$

1,619

 

$

14,898

 

Gross margin

 

3,326

 

330

 

741

 

4,397

 

Six months ended:
June 30, 2002:

 

 

 

 

 

 

 

 

 

Net revenue

 

$

19,922

 

$

795

 

$

1,379

 

$

22,096

 

Gross margin

 

2,367

 

216

 

54

 

2,637

 

June 30, 2001:

 

 

 

 

 

 

 

 

 

Net revenue

 

$

26,965

 

$

3,133

 

$

3,385

 

$

33,483

 

Gross margin

 

4,515

 

796

 

847

 

6,158

 

 

Information concerning revenue by market segment is as follows (in thousands):

 

 

 

E-commerce,
Telecommunications
and xSPs

 

Government

 

Commercial
and Other

 

Total

 

Three months ended:
June 30, 2002:

 

 

 

 

 

 

 

 

 

Net revenue

 

$

3,150

 

$

3,331

 

$

4,725

 

$

11,206

 

Gross margin (loss)

 

424

 

1,689

 

(1,840

)

273

 

June 30, 2001:

 

 

 

 

 

 

 

 

 

Net revenue

 

$

5,580

 

$

3,194

 

$

6,124

 

$

14,898

 

Gross margin (loss)

 

1,508

 

1,346

 

1,543

 

4,397

 

Six months ended:
June 30, 2002:

 

 

 

 

 

 

 

 

 

Net revenue

 

$

7,845

 

$

5,752

 

$

8,499

 

$

22,096

 

Gross margin (loss)

 

1,780

 

2,527

 

(1,670

)

2,637

 

June 30, 2001:

 

 

 

 

 

 

 

 

 

Net revenue

 

$

12,072

 

$

7,393

 

$

14,018

 

$

33,483

 

Gross margin (loss)

 

2,658

 

3,722

 

(222

)

6,158

 

 

8



 

Information concerning principal geographic areas in which the Company operates is as follows (in thousands):

 

 

 

Three Months Ended June 30,

 

Six Months Ended June 30,

 

 

 

2002

 

2001

 

2002

 

2001

 

Net revenue:

 

 

 

 

 

 

 

 

 

United States

 

$

7,053

 

$

10,992

 

$

14,110

 

$

22,913

 

Europe

 

3,367

 

2,769

 

6,362

 

8,018

 

Asia

 

786

 

1,137

 

1,624

 

2,552

 

 

 

$

11,206

 

$

14,898

 

$

22,096

 

$

33,483

 

Operating (loss) income:

 

 

 

 

 

 

 

 

 

United States

 

$

(12,234

)

$

(5,642

)

$

(18,394

)

$

(18,535

)

Europe

 

(46

)

(222

)

38

 

(575

)

Asia

 

(90

)

(15

)

(183

)

43

 

 

 

$

(12,370

)

$

(5,879

)

$

(18,539

)

$

(19,067

)

 

9.             Sun Microsystems Agreement

 

During May 2002, the Company entered into a product purchase agreement with Sun Microsystems, Inc. (“Sun”), whereby the Company will provide products for private label sales by Sun.  As an incentive to enter into the agreement, the Company granted Sun a warrant to acquire 1,239,527 shares of the Company’s common stock at $2.97 per share, which expires during May 2007.  The $3.6 million fair value of the warrant, determined using the Black-Scholes option pricing model, was included in sales and marketing expense for the three months ended June 30, 2002.  The Company began shipping products to Sun under the agreement during the second quarter of 2002.

 

Item 2.      Management’s Discussion and Analysis of Financial Condition and Results of Operations

 

Cautionary Statement for Forward-Looking Information

 

Certain statements contained in this report, including, but not limited to, statements regarding the development, growth and expansion of the Company’s business, the intent, belief or current expectations of the Company, its directors or its officers, primarily with respect to the future operating performance of the Company and the products it expects to offer and other statements contained herein regarding matters that are not historical facts, are “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, and are subject to the “safe harbor” created by these sections. Future filings with the SEC, future press releases and future oral or written statements made by or with the approval of the Company, which are not statements of historical fact, may also contain forward-looking statements. Because such statements include risks and uncertainties, many of which are beyond the control of the Company, actual results may differ materially from those expressed or implied by such forward-looking statements. Some of the factors that could cause actual results to differ materially from those expressed or implied by such forward-looking statements can be found in the following discussion. However, the Company urges you to read the Company’s Annual Report on Form 10-K for the year ended December 31, 2001, particularly the section entitled “Certain Risk Factors Related to the Company’s Business”, and its current report on Form 8-K dated July 10, 2002, to learn more about the risks and uncertainties that the Company faces.

 

Readers are cautioned not to place undue reliance on these forward-looking statements. The forward-looking statements speak only as of the date on which they are made, and except as required by applicable law, the Company undertakes no obligation to update such statements to reflect events that occur or circumstances that exist after the date on which they are made.

 

Overview

 

Dot Hill is a provider of highly reliable, high-performance, disk-based data storage and networking solutions for the open systems computing environment, including Windows NT, Solaris, Linux, HP-UX and AIX. Our solutions encompass a broad range of scalable products and services targeting customers with mission critical applications. Our storage solutions reach these customers through direct and indirect channels, including through Original Equipment Manufacturers, or OEMs, Value Added Resellers, or VARs, and system integrators. With information becoming an increasingly critical business resource, these customers demand that their storage systems be highly reliable, available, and manageable and provide fault-tolerance, high performance and

 

9



 

a high level of customer and technical support. We have a history of providing storage solutions that meet these requirements by combining extensive design and implementation experience with leading-edge technologies. We sell storage as modular building blocks and as solution packages. Our storage solutions range from SCSI disk array configurations to multi-terabyte Fibre Channel-based SANs. We are one of the few companies in our industry to offer NEBS Level 3 and MIL-STD-810F certified, carrier class storage systems. The NEBS standard was developed by Bellcore for telephone equipment and speaks to system ruggedness and reliability, an increasingly important requirement.

 

Historically, we have relied mainly on direct sales to an array of primarily government and telecommunications clients. Beginning in 2001, we redirected our business strategy to shift our efforts away from direct sales and to focus primarily on indirect sales channels, including OEMs, VARs and system integrators where we believe such customers fit well with our product set and manufacturing strategy. In 2002, we further refined our business strategy by engaging a third-party manufacturing service provider to supply the bulk of our new production capacity. During the first half of 2002, we entered into a number of agreements with OEMs through which we supply our OEM customers with storage systems that are integrated into the customers' products and sold by those customers to end-users.

 

The Company’s manufacturing operations consist primarily of the assembly and integration of components and subassemblies into the Company’s products.  The Company’s manufacturing operations are conducted from its facility in Carlsbad, California.  Some of these subassemblies are manufactured by independent contractors.  During the second quarter 2002, the Company entered into an agreement with Solectron Corp. (“Solectron”), a contract manufacturer, to manufacture its next-generation series of storage systems.  As the transition of customers to the new series of storage systems progresses, the Company will increasingly rely on Solectron or other contract manufacturers to manufacture its products.  Generally, the Company extends to its customers the warranties provided to the Company by its suppliers. To date, the Company’s suppliers have reimbursed the majority of the Company’s warranty costs.  On a quarterly and annual basis the Company’s gross margins have been and will continue to be affected by a variety of factors, including competition, product configuration, product mix, the availability of new products and product enhancements, and the cost and availability of components.

 

Effective August 2, 1999, Box Hill Systems Corp. (“Box Hill”) and Artecon, Inc. (“Artecon”) completed a merger (the “Merger”). The Merger was accounted for as a pooling-of-interests. Subsequent to the Merger, the combined company changed its name to Dot Hill Systems Corp.

 

Critical Accounting Policies and Estimates

 

The preparation of the Company’s financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, and disclosure of contingent assets and liabilities at the date of the financial statements, and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates under different assumptions and conditions.

 

Management believes the following critical accounting policies affect its more significant estimates and assumptions used in the preparation of its consolidated financial statements.

 

Revenue Recognition

 

The Company recognizes revenue on product sales when products are shipped, net of any allowances for estimated product returns. Revenue from maintenance contracts is deferred and recognized on a straight-line basis over the contract term, generally twelve months. The costs of maintenance contracts purchased from third parties for resale is deferred and recognized as an expense over the contract term. For product sales that include a software element, the Company recognizes revenue from these software licenses at the time the product is shipped, provided there are no significant Company obligations related to the sale, the resulting receivable is deemed collectible, and there is vendor-specific objective evidence supporting the value of the separate contract elements. Revenue from consulting and other software-related services is recognized as the services are rendered.

 

 

 

10



 

Accounts Receivable

 

The allowance for doubtful accounts represents management’s estimate of potential loss on accounts receivable balances. This estimate is calculated using a percentage based on historical write-offs and recoveries of accounts receivable. In addition, the Company also estimates potential losses for specific accounts.

 

Inventories

 

Inventories are comprised of purchased parts and assemblies, which include direct labor and overhead. The Company records inventories at the lower of cost or market value, with cost generally determined on a first-in, first-out basis. The Company performs periodic valuation assessments based on future demand and economic conditions and records inventory reserves for excess and obsolete inventory.  Although the Company strives to ensure the accuracy of its forecasts, it periodically is faced with uncertainties. The outcomes of these uncertainties are not within the Company’s control, and may not be known for prolonged periods of time.  Any significant unanticipated changes in demand or technological developments could have a significant impact on the value of the Company’s inventories and commitments, and consequently, on its operating results.  If actual market conditions become less favorable than those forecasted, inventory write-downs and/or increases to inventory reserves might be required, adversely affecting operating results. 

 

Short-term Investments

 

The Company’s short-term investments are categorized as available-for-sale and, as a result, are stated at fair value. Unrealized gains and losses on available-for-sale securities are included as a component of accumulated other comprehensive loss in shareholders’ equity. Fair market value is subject to interest rate risk and short-term investments would decline in value if interest rates increased.

 

Results of Operations

 

The following table sets forth certain items from the Company’s statements of operations as a percentage of net revenue for the periods indicated:

 

 

 

Three Months Ended June 30,

 

Six Months Ended June 30,

 

 

 

2002

 

2001

 

2002

 

2001

 

Net revenue

 

100.0

%

100.0

%

100.0

%

100.0

%

Cost of goods sold

 

97.6

 

70.5

 

88.1

 

81.6

 

Gross margin

 

2.4

 

29.5

 

11.9

 

18.4

 

Operating expenses:

 

 

 

 

 

 

 

 

 

Sales and marketing

 

77.1

 

39.1

 

61.1

 

43.0

 

Engineering and product development

 

22.5

 

11.0

 

22.0

 

10.7

 

General and administrative

 

13.3

 

9.0

 

12.7

 

8.5

 

Restructuring expenses

 

 

9.9

 

 

13.2

 

Total operating expenses

 

112.9

 

69.0

 

95.8

 

75.4

 

Operating loss

 

(110.4

)%

(39.5

)%

(83.9

)%

(56.9

)%

Net loss

 

(79.3

)%

(38.5

)%

(68.2

)%

(102.9

)%

 

Three Months Ended June 30, 2002 Compared to Three Months Ended June 30, 2001

 

Net revenue

 

Net revenue reflects the invoiced amounts of products shipped, less reserves for estimated returns, and revenues from service contracts. Net revenue decreased 24.8% to $11.2 million for the three months ended June 30, 2002 from $14.9 million for the three months ended June 30, 2001. The decrease in net revenue was primarily attributable to unfavorable market conditions and a reduction in demand from the telecommunications and commercial sectors.  During the second quarter of 2002, sales of the Company’s storage systems, including the SANnet product line, accounted for approximately 91% of net revenue, tape backup for approximately 3% of net revenue, and services for approximately 6% of net revenue.  Sales to xSPs, telecommunications, and e-commerce customers accounted for approximately 28% of net revenue, sales to government accounted for approximately 30% of net revenue, and sales to other customers accounted for approximately 42% of net revenue.  For the second quarter of 2001, sales of the Company’s storage systems, including the SANnet product line, accounted for approximately 81% of net revenue, tape backup for approximately 8% of net revenue, and services for approximately 11% of net revenue.  For the second quarter of 2001,

 

11



 

sales to xSPs, telecommunications, and e-commerce customers accounted for approximately 37% of net revenue, sales to government accounted for approximately 21% of net revenue, and sales to other customers accounted for approximately 42% of net revenue.

 

Gross margin

 

Gross margin decreased 93.8% to $0.3 million for the three months ended June 30, 2002, from $4.4 million for the comparable period of 2001. As a percentage of net revenue, gross margin decreased to 2.4% for the three months ended June 30, 2002, from 29.5% for the comparable period of 2001. The decrease in gross margin as a percentage of net revenue is primarily attributable to an additional $2.5 million inventory charge for excess and obsolete inventory.  Excluding the $2.5 million inventory charge for the second quarter of 2002, gross margin was 24.8% of net revenue.

 

Sales and marketing expenses

 

Sales and marketing expenses typically consist primarily of salaries and commissions, advertising and promotional costs and travel expenses; however, in May 2002, the Company entered into a product purchase agreement with Sun, whereby the Company will provide certain products for private label sales by Sun.  As part of the agreement, Sun was granted a warrant valued at $3.6 million.  The entire value of the warrant was charged to sales and marketing expense in June 2002 and represented 32.6% of net revenue.  Excluding this charge, sales and marketing expenses decreased 14.4% to $5.0 million for the three months ended June 30, 2002 from $5.8 million for the three months ended June 30, 2001. The decrease in selling and marketing expenses is primarily attributable to fixed cost reduction measures, such as geographical restructuring of the sales force and a more focused approach to marketing resource spending.  Excluding the charge for the warrant, sales and marketing expenses were 44.5% of net revenue for the three months ended June 30, 2002 compared to 39.1% for the comparable period of 2001. The increase is primarily due to increased spending in the area of customer installations, as well as lower sales revenue in the second quarter of 2002 compared to the second quarter of 2001.

 

Engineering and product development expenses

 

Engineering and product development expenses consist primarily of project-related expenses and salaries for employees directly engaged in research and development.  Engineering and product development expenses increased 53.7% to $2.5 million for the three months ended June 30, 2002 from $1.6 million for the same period in 2001. The increase in engineering and product development expenses is primarily attributable to an aggressive pursuit of next-generation product development, slated for fall and winter release.  As a percentage of net revenue, engineering and product development expenses increased to 22.5% for the three months ended June 30, 2002 from 11.0% for the comparable period of 2001 due to increased spending, as mentioned above, as well as lower sales revenue in the second quarter of 2002 compared to the second quarter of 2001.

 

General and administrative expenses

 

General and administrative expenses consist primarily of compensation to officers and employees performing the Company’s administrative functions and expenditures for administrative facilities.  General and administrative expenses increased to $1.5 million for the three months ended June 30, 2002 from $1.3 million for the three months ended June 30, 2001.  As a percentage of net revenue, general and administrative expenses increased to 13.3% for the three months ended June 30, 2002 from 9.0% for the comparable period of 2001 primarily as a result of lower sales revenue in the second quarter of 2002 compared to the second quarter of 2001.

 
Restructuring expenses

 

In June 2001, the Company implemented cost reductions in response to a continued economic downturn and overall decrease in revenue.  The cost reductions resulted in a $1.5 million restructuring charge during the three months ended June 30, 2001, consisting of employee termination costs of $259,000, other office closure expenses related to the consolidation of excess facilities of $861,000, and impairment of property and equipment for write-off of certain fixed assets associated with the facility closures of $350,000.

 

Other income and expense

 

Other income and expense is comprised of interest income earned on the Company’s cash and cash equivalents and  investments, interest expense and other income and expense items. The Company had net other income of $188,000 for the three months ended June 30, 2002 compared to net other income of $149,000 for the same period in 2001. The increase in net other income is primarily attributable to a more favorable effect from foreign currency transactions, relative to the same period in 2001.

 

 

12



 

Income tax provision

 

During the three months ended June 30, 2002, the Company recorded an income tax benefit of $3.3 million related to tax refunds made available by recent tax law changes.  The Company received $950,000 of this benefit during the second quarter of 2002 and $2.3 million in 2001.  During the three months ended June 30, 2001, the Company did not record any income tax expense or benefit.

 

Six Months Ended June 30, 2002 Compared to Six Months Ended June 30, 2001

 

Net revenue

 

Net revenue reflects the invoiced amounts of products shipped, less reserves for estimated returns, and revenues from service contracts. Net revenue decreased 34.0% to $22.1 million for the six months ended June 30, 2002 from $33.5 million for the six months ended June 30, 2001. The decrease in net revenue was primarily attributable to unfavorable market conditions and a reduction in demand from the telecommunications and commercial sectors.  Sales of the Company’s storage systems, including the SANnet product line, accounted for approximately 90% of net revenue, tape backup for approximately 4% of net revenue, and services for approximately 6% of net revenue.  Sales to xSPs, telecommunications, and e-commerce customers accounted for approximately 36% of net revenue, sales to government accounted for approximately 26% of net revenue, and sales to other customers accounted for approximately 38% of net revenue.  For the comparable six months in 2001, sales of the Company’s storage systems, including the SANnet product line, accounted for approximately 80% of net revenue, tape backup for approximately 10% of net revenue, and services for approximately 10% of net revenue.  For the comparable six months in 2001, sales to xSPs, telecommunications, and e-commerce customers accounted for approximately 36% of net revenue, sales to government accounted for approximately 22% of net revenue, and sales to other customers accounted for approximately 42% of net revenue.

 

Gross margin

 

Gross margin decreased 57.2% to $2.6 million for the six months ended June 30, 2002, from $6.2 million for the comparable period of 2001. As a percentage of net revenue, gross margin decreased to 11.9% for the six months ended June 30, 2002, from 18.4% for the comparable period of 2001. The decrease in gross margin as a percentage of net revenue is primarily attributable to an additional $2.5 million inventory charge for excess and obsolete inventory.  Excluding the $2.5 million inventory charge for the second quarter of 2002, gross margin was 23.3% of net revenue.

 

Sales and marketing expenses

 

Sales and marketing expenses typically consist primarily of salaries and commissions, advertising and promotional costs and travel expenses; however, in May 2002, the Company entered into a product purchase agreement with Sun, whereby the Company will provide certain products for private label sales by Sun.  As part of the agreement, Sun was granted a warrant valued at $3.6 million.  The entire value of the warrant was charged to sales and marketing expense in June 2002 and represented 16.5% of net revenue.  Excluding this charge, sales and marketing expenses decreased 31.6% to $9.8 million for the six months ended June 30, 2002 from $14.4 million for the six months ended June 30, 2001.  The decrease in selling and marketing expenses is primarily attributable to fixed cost reduction measures, such as geographical restructuring of the sales force and a more focused approach to marketing resource spending. Excluding the charge for the warrant, as a percentage of net revenue, sales and marketing expenses were 44.6% for the six months ended June 30, 2002 compared to 43.0% for the comparable period of 2001.

 

Engineering and product development expenses

 

Engineering and product development expenses consist primarily of project-related expenses and salaries for employees directly engaged in research and development.  Engineering and product development expenses increased 36.4% to $4.9 million for the six months ended June 30, 2002 from $3.6 million for the same period in 2001. The increase in engineering and product development expenses is primarily attributable to an aggressive pursuit of next-generation product development, slated for fall and winter release.  As a percentage of net revenue, engineering and product development expenses increased to 22.0% for the six months ended June 30, 2002 from 10.7% for the comparable period of 2001 due to increased spending, as mentioned above, as well as lower sales revenue in the first half of 2002 compared to the first half of 2001.

 

General and administrative expenses

 

General and administrative expenses consist primarily of compensation to officers and employees performing the Company’s administrative functions and expenditures for administrative facilities.  General and administrative expenses were basically unchanged for the six months ended June 30, 2002 compared to the six months ended June 30, 2001.  As a percentage of net

 

13



 

revenue, general and administrative expenses increased to 12.7% for the six months ended June 30, 2002 from 8.5% for the comparable period of 2001 primarily as a result of lower sales revenue in the first half of 2002 compared to the first half of 2001.

 

Restructuring expenses

 

In March 2001, the Company announced plans to reduce its full-time workforce and reduce other expenses in response to delays in customer orders, lower than expected revenues and slowing market conditions.  Then in June 2001, the Company announced further restructuring measures.  The cost reduction actions were designed to enable the Company to reduce its breakeven point in light of an economic downturn. The combined cost reductions resulted in a charge for employee termination costs of $1.5 million, other office closure expenses related to the consolidation of excess facilities of  $1.5 million, impairment of property and equipment for write-off of certain fixed assets associated with the facility closures of $1.4 million, and professional fees associated with the restructuring of $20,000. As a result of the restructuring, the Company recorded restructuring expenses totaling approximately $4.4 million in the six months ended June 30, 2001.

 

Other income and expense

 

Other income and expense is comprised of interest income earned on the Company’s cash and cash equivalents and investments, interest expense and other income and expense items. The Company had net other income of $177,000 for the six months ended June 30, 2002 compared to net other income of $633,000 for the same period in 2001. The decrease in net other income is primarily attributable to a reduction in interest income, relative to the same period in 2001.

 

Income tax provision

 

During the six months ended June 30, 2002, the Company recorded an income tax benefit of $3.3 million related to tax refunds made available by recent tax law changes.  The Company received $950,000 of this benefit during the second quarter of 2002 and $2.3 million in 2001.  During the six months ended June 30, 2001, the Company recorded a $16.0 million income tax charge in connection with an increase in the valuation allowance provided by the Company’s deferred income tax assets. The majority of the Company’s deferred income tax assets consist of net operating loss and tax credit carry forwards.

 

Liquidity and Capital Resources

 

As of June 30, 2002, the Company had $7.2 million of unrestricted cash, cash equivalents and short-term investments compared to $16.5 million at December 31, 2001. As of June 30, 2002, working capital was $15.2 million.  For the six months ended June 30, 2002, cash used in operating activities was $8.9 million. The use of cash in operating activities was primarily attributable to our operating losses and efforts towards the Sun OEM activity.

 

Cash provided by investing activities was $8.3 million for the six months ended June 30, 2002 primarily as a result of the conversion of $8.6 million from short-term investments into cash equivalent instruments.  Cash provided by financing activities was $121,000 for the six months ended June 30, 2002.  During this period, the U.S. operation had net line of credit borrowings of $7.3 million, which under the terms of the line of credit, must be offset by restricting an equal amount of existing cash and investments.  The net cash provided of $121,000 was primarily attributable to proceeds received from sales of stock under the Company’s Employee Stock Purchase Plan.

 

The Company’s Japanese subsidiary has three lines of credit with a Japanese bank for borrowings of up to an aggregate of 65 million Yen (approximately US $544,000 at June 30, 2002) at fixed interest rates ranging from 1.8% to 2.6%.  Interest is due monthly, with principal due and payable on various dates through August 2008.  Borrowings are secured by the inventories of the Japanese subsidiary.  As of June 30, 2002, the total amount outstanding under the three credit lines was 38 million Yen (approximately US $318,000 at June 30, 2002).

 

The Company has an agreement with a commercial bank (the “Line of Credit”), which provides for borrowings of up to $15 million under a revolving line of credit that expires May 1, 2004.  The maximum amount the Company may borrow under the Line of Credit is limited by the amount of the Company’s cash and investment balances held at the bank at any given time and a $2 million letter of credit established pursuant to a manufacturing agreement with Solectron Corporation.  Borrowings under the Line of Credit are collateralized by a pledge of the Company’s deposits held at the bank.  As of June 30, 2002, the borrowing base on this Line of Credit was approximately $11.2 million. This borrowing base is calculated using given percentages against the outstanding cash, cash equivalent and investment balances held at the bank. At June 30, 2002 the average percentage used for the borrowing base calculation was less than 100% of the total cash and cash equivalent balance. The Company has the ability to change its investments in the underlying securities that collateralize the Line of Credit. Doing so would have increased the borrowing availability to $12.5 million at June 30, 2002. The Line of Credit incurs interest at the bank’s prime rate or 50 basis

 

14



 

points above LIBOR, at the option of the Company. Monthly payments consist of interest only, with the principal due at maturity. As of June 30, 2002, the total amount outstanding under this Line of Credit was $7.3 million, and $7.3 million of cash and investments were restricted based on the amount outstanding under the Line of Credit. The Line of Credit agreement also requires that the Company comply with certain covenants, including a net income covenant for the year ended December 31, 2001. As of December 31, 2001, the Company was not in compliance with this covenant. The Company obtained a waiver from the bank regarding its non-compliance with this covenant.  There is no net income covenant applicable to periods subsequent to December 31, 2001.

 

The Company plans to introduce a number of new products this year as part of its OpenAxis Intelligence™ strategic initiative. The Company presently expects that cash and cash equivalents, short-term investments, cash generated from operations, and amounts available under the Line of Credit will be sufficient to meet its operating and capital requirements for at least the next three months. The Company has renewed the Line of Credit to extend its terms to May 1, 2004.  In addition, the Company requires additional equity and/or debt financing and is currently exploring additional sources of liquidity that may be available to the Company. The Company cannot be certain that financing will be available on favorable terms, or at all.  If the Company cannot obtain access to adequate financing on acceptable terms, the Company may be required to scale back its operations, which would have a material adverse effect on the Company’s financial condition and results of operations. The actual amount and timing of working capital required and capital expenditures that the Company makes in future periods may vary significantly and will depend upon numerous factors, including the amount and timing of the receipt of revenues from continued operations, the increase in manufacturing capabilities, the timing and extent of the introduction of new products and services, and growth in personnel and operations.

 

Certain Risk Factors Related to the Company’s Business

 

We have experienced and may continue to experience operating losses and may need to raise additional funds to continue our operations.

 

In the years ended December 31, 1999, 2000 and 2001, we incurred net losses of $9.0 million, $948,000 and $43.3 million, respectively. For the six month period ended June 30, 2002, we incurred a net loss of $15.1 million. We cannot assure you that we will be profitable in any future period. We have expended, and will continue to be required to expend, substantial funds to pursue research and development projects, enhance marketing efforts and otherwise operate our business. Our future capital requirements will depend on, and could increase substantially as a result of, many factors, including:

 

 he progress of our research, development and product testing programs;

 the success of our sales and marketing efforts;

 costs of filing, prosecuting, defending and enforcing intellectual property rights;

 the extent and terms of any development, manufacturing, marketing or other arrangements; and

 changes in economic, regulatory or competitive conditions.

 

If we continue to experience losses, we will need to raise additional funds to continue our operations, either through borrowings or the sale of our debt or equity securities. As of June 30, 2002, we had $7.2 million in cash and cash equivalents. We expect that these funds will be sufficient to fund our operations through September 30, 2002. However, if we experience extraordinary expenses or operating expenses in excess of our projections, or if our sales do not meet or exceed our projections, we may need to raise funds sooner than we expect. We may not be able to raise additional funds in the future on commercially reasonable terms or at all. Any sales of our debt or equity securities in the future may have a substantial dilutive effect on our existing stockholders. We may be required to grant liens on our assets to the provider of any source of financing or enter into operating, debt service or working capital covenants with any provider of financing that could hinder our ability to operate our business in accordance with our plans.

 

Our shift in business strategy to focus on OEM customers will further increase our dependence on sales to a relatively small number of customers.

 

Historically, a material percentage of our net revenues in each year has been derived from a limited number of customers. For the years ended December 31, 1999, 2000 and 2001, our top five customers accounted for approximately 25%, 37% and 36%, respectively, of our net revenues. Sales to Comverse Network Systems, an OEM customer, accounted for 15% of our net revenues for the year ended December 31, 2001. Sales to UUNET Technologies, Inc., a subsidiary of Worldcom, Inc., accounted for 10% and 17% of our net revenues for the years ended December 31, 1999 and 2000, respectively. Changes in timing or volume of purchases by such major customers could harm our results. In addition, a significant portion of our net revenues to date have been concentrated in the

 

15



 

UNIX marketplace, and within the UNIX marketplace, a significant portion of our net revenues are associated with versions of UNIX manufactured by Sun. If Sun were to change its policy of supporting open systems computing environments, and if our products were thereby rendered incompatible with Sun's products, our business would be harmed.

 

As we shift our business strategy to place greater emphasis on sales to OEMs, we expect to experience further concentration in our customer base. We expect many of our existing customers, including customers that currently account for significant portions of our net revenues, to stop purchasing directly from us and begin purchasing our products through our OEM partners. In particular, we expect to receive a substantial portion of our projected net revenues for the year ended December 31, 2003 from sales of our products to Sun. As a result, if our relationship with Sun or other significant OEM partners does not expand or is otherwise disrupted, we could lose substantially all of our anticipated net revenues. There is no guarantee that these relationships will expand or not otherwise be disrupted. Factors that could influence our relationship with significant OEM partners, including Sun, include:

 

 

Our ability to maintain our products at a price level that is competitive with other OEM suppliers;

 

Our ability to maintain quality standards for our products sufficient to meet the expectations of our OEM partners; and

 

Our ability to timely produce, ship and deliver a sufficient quantity of our products to meet the needs of our OEM suppliers.

 

None of our contracts with our existing OEM partners, including Sun, include, and we do not expect that any contracts with OEMs with which we may enter into partnerships in the future will include, any minimum purchasing commitments. Further, these contracts do not require our OEM partners to purchase our products exclusively or on a preferential basis over the products of any of our competitors. As a result, our OEM partners are also free to incorporate the products of our competitors into their products rather than our products at any time.

 

Our existing or potential direct sales customers may purchase our storage products from our OEM customers.

 

Our OEM customers are able to compete directly with us in the storage product market, and are able to offer our products under their labels as a stand-alone product or packaged as part of a larger, more complete system. Furthermore, our OEM customers are generally larger and more widely recognized than we are, have greater resources than we do, and are able to offer a wider variety of storage products and systems, including our storage systems, as well as complete computer systems. We may be unable to compete with our OEM customers for direct sales. Our net revenues from existing direct sales customers may decline if such customers choose to purchase from our OEM customers and we may lose potential direct sales customers to our OEM customers in the future. In addition, we expect that some of our largest customers will start buying from our OEM customers and no longer buy directly from us. Even if our volume of units sold does not decline as a result, our net revenues may be reduced since our price per unit is normally less for units sold through indirect sales channels. Further, we expect our gross margins for OEM sales to be lower than our gross margins for direct sales.

 

A portion of our existing inventory may become obsolete.

 

As of June 30, 2002, we had approximately $8.9 million in inventory. As a result of our switch to outsourced manufacturing and our shift in our business strategy to primarily OEM sales, we expect that a material portion of our current SANnet inventory may become obsolete. In June 2002, the Company took a non-cash charge, increasing inventory reserves by $2.5 million as a result of excess SANnet inventory, given the continued slowness of the economy and planned product migration. We may be required to take additional charges in the future for excess inventory if our transition from direct to indirect sales occurs more rapidly or completely than we presently anticipate or if our product sales do not meet our projected sales levels.

 

 

16



 

We may have difficulty predicting results.

 

Our quarterly operating results have in the past varied and may in the future vary significantly depending on a number of factors, including:

 

the level of competition;

 

the size, timing, cancellation or rescheduling of significant orders;

 

product configuration, mix and quality issues;

 

market acceptance of our new products and product enhancements and new product announcements or introductions  by our competitors;

 

deferrals of customer orders in anticipation of new products or product enhancements;

 

changes in pricing by us or our competitors;

 

our ability to develop, introduce and market new products and product enhancements on a timely basis;

 

hardware component costs and availability, particularly with respect to hardware components obtained from Infortrend, a sole-source provider;

 

our success in creating brand awareness, and in expanding our sales and marketing programs;

 

technological changes in the open systems storage market;

 

levels of expenditures on research, engineering and product development;

 

changes in our business strategies;

 

personnel changes; and

 

general economic trends and other factors.

 

Sales for any future period are not predictable with any degree of certainty. Although we have historically operated with limited order backlog, we expect that we will experience increased backlog as we shift our business strategy to focus on OEM sales. As of June 30, 2002 we had an order backlog of approximately $10.9 million attributable to commitments to purchase principally by Sun. However, the backlog does not represent actual sales and our customers, including Sun, can cancel the orders at any time.

 

We do not generally enter into long-term purchase contracts with customers and customers usually have the right to extend or delay shipment of their orders, as well as the right to return products and cancel orders in some circumstances. We cannot assure you that actual returns will not exceed our recorded allowances. In addition, our OEM customers generally do not have any minimum purchasing obligations from us. As a result, sales in any period are generally dependent on orders booked and shipped in that period.

 

Sales are also difficult to forecast because the open systems storage market is rapidly evolving and our sales cycles vary substantially from customer to customer. Customer orders for us can range in value from a few thousand dollars to over a million dollars. The length of time between initial contact with a potential customer and sale of a product may last from three to twenty-four months. This is particularly true during times of economic slowdown, for sales to OEM customers, and for the sale and installation of complex, turnkey solutions. Our net revenues are difficult for us to predict since they are directly affected by the timing of large orders. Due to the unpredictable timing of customer orders, we may ship products representing a significant portion of our net sales for a quarter during the last month of that quarter. Any significant deferral of these sales could harm our results of operations in any particular quarter. Net revenues for a period may be lower than predicted if large orders forecasted for that period are delayed or are not realized.

 

Factors that may delay or defer an order, particularly orders for new products include:

 

the amount of time needed for technical evaluations by customers;

 

17



 

customers’ budget constraints and changes to customers’ budgets during the course of the sales cycle;

 

a slowdown in the overall economy or in the particular industries into which we sell;

 

customers’ internal review and testing procedures; and

 

our engineering work to integrate a storage solution with a customers’ system.

 

Our business strategy is to focus primarily on OEM customers, with whom sales cycles are generally lengthier, more costly and less certain than sales to end-users. Also, in 2001, we focused our strategy to shift away from certain products developed by our predecessor companies, Box Hill and Artecon, and in September 2001, unveiled our new line of Axis Storage Managers. This shift in focus may affect the sales cycles and predictability of orders. To the extent that we complete significant sales earlier than expected, operating results for subsequent quarters may be adversely affected. Our expense levels are based, in part, on our expectations as to future sales. As a result, if sales levels are below expectations, our operating results may be disproportionately affected. There is no assurance that we will experience sales growth in future periods.

 

Our industry has experienced an economic downturn that has significantly harmed our net revenues and operating results and may continue to do so in the future. Our net revenues have been derived primarily from sales to customers in the xSPs, telecommunications, e-commerce and government sectors. For the years ended December 31, 2000 and 2001, sales to e-commerce, telecommunications, and xSPs customers were 39% and 37%, respectively, and sales to the government sector were 13% and 16%, respectively, of our net revenues. For the year ended December 31, 1999, sales to customers in the telecommunications and financial services industries were 18% and 21%, respectively, of our net revenues. An economic downturn in any industry targeted by us could significantly adversely impact our sales.

 

We cannot assure you that our relationships with our OEM customers, and Sun in particular, will not be terminated or that they will generate significant sales.

 

Our agreements with our OEM customers are an important element of our strategy to focus on indirect sales channels. Prior to 1999, we derived a majority of our net revenues from our direct sales to customers. In the future we expect to derive a substantial majority of our net revenues from our OEM customers. In particular, we expect to receive the majority of our projected net revenues for the year ended December 31, 2003 from sales of our products to Sun. We cannot assure you that we will achieve these sales levels from Sun. There are no minimum purchase commitments or guarantees in our agreement with Sun, and the agreement does not obligate Sun to purchase its storage solutions exclusively from us. If we do not achieve the sales levels we expect to receive from Sun in the foreseeable future, our business and result of operations will be significantly harmed.

 

The loss of one or more suppliers could adversely affect our ability to manufacture and sell products.

 

We rely on third parties to supply key components of the products that we sell. Many of these components are available only from limited sources in the quantities and quality we require. We purchase the large majority of our disk drives from Seagate, and purchase a substantial amount of our RAID controllers from Infortrend. Approximately 11%, 14% and 23% of our total raw material purchases were from Seagate, and approximately 4%, 10% and 7% were from Infortrend for the years ended December 31, 1999, 2000 and 2001, respectively. Approximately 10% of our raw material purchases during the year ended December 31, 1999 were from IBM. We purchase a significant portion of our raw materials pursuant to purchase orders, rather than long-term purchase agreements. We maintain minimum inventory levels. However, we have ordered and likely will continue to order certain materials in advance of anticipated customer demand which could result in excess inventory levels and unanticipated inventory write-downs due to a failure of the orders to materialize.

 

From time to time there is a significant market demand for disk drives, tape drives, RAID controllers, and other components, and we may experience component shortages, selective supply allocations and increased prices of such components. Even if alternative sources of supply for critical components such as disk drives and controllers become available, incorporating substitute components could delay our ability to delivery our products in a timely manner. For example, we estimate that replacing Infortrend's RAID controllers with those of another supplier would involve several months of hardware and software modification, which could significantly harm our ability to meet our customers' orders for our products and therefore damage our customer relationships and result in a loss of sales.

 

In May 2002, we entered into an agreement with Solectron under which we will rely on Solectron to manufacture our new products under our OpenAxis Intelligence strategic initiative. If our agreement with Solectron terminates or if Solectron does not perform its obligations under our agreement, it could take several months to establish alternative manufacturing for these products and we may not be able to fulfill our customers' orders for these products in a timely manner. Under our OEM agreement with Sun, Sun has the right to require that we use a third party to manufacture our products. Such an external manufacturer must meet

 

18



 

Sun’s engineering, qualification and logistics requirements. If our agreement with Solectron terminates, we may be unable to find another suitable external manufacturer. In addition, we subcontract some of our other manufacturing, such as plastic molding, sheet metal bending, PCB fabrication and certain assemblies, to qualified suppliers in the United States and Asia.

 

We own the design and tools/molds associated with the manufacture of these parts. The third parties that we rely on for these production activities include, but are not limited to, SMS for PCB assemblies and Paris Precision for sheet metal assemblies. If we were required to have other third parties provide subassembly products and services work, it could take several months to achieve the same levels of productivity and quality with new third party suppliers. These delays could significantly harm our ability to meet our customers' orders for our products and therefore could damage our customer relationships and result in a loss of sales.

 

Our success depends significantly upon our ability to protect our intellectual property and to avoid infringing the intellectual property of third parties.

 

We have eight U.S. patents and no patents pending as of June 30, 2002. We do not expect that our patents will provide us with any meaningful protection of our intellectual property. We also rely on copyrights, trademarks, trade secrets, nondisclosure agreements and common law to protect our intellectual property. For example, we have registered trademarks for the SANnet, SANpath, SANscape, Dot Hill and the Dot Hill logo. Despite our efforts to protect our intellectual property, unauthorized parties may attempt to copy aspects of our products or obtain and use information that we regard as proprietary. In addition, the laws of foreign countries may not adequately protect our intellectual property rights. Our efforts to protect our intellectual property from third party discovery and infringement may be insufficient and third parties may independently develop technologies similar to ours, duplicate our products or design around our patents.

 

In addition, third parties may assert that our products and technologies infringe their intellectual property, which could result in infringement lawsuits being filed against us, and we expect that providers of storage will increasingly be subject to infringement claims as the number of products and competitors grows. From time to time, we receive letters from third parties suggesting that we may require a license from such third parties to manufacture or commercialize our products. We most recently received such a letter in February 2002. We evaluate all such communications to assess whether to seek a license from the patent owner but, as of the date hereof, have not determined to seek any such licenses. However, we cannot assure you that we will not subsequently determine that we require one or more such licenses or that we would prevail in any litigation if any of such patent owners lodged formal infringement claims against us. Moreover, we cannot assure you that additional third parties will not assert infringement claims against us in the future.

 

If we were to become party to any litigation to protect our intellectual property from infringement by a third party, or as a result of a claim that our products and technologies infringe the intellectual property of a third party, we would likely incur substantial legal fees and expenses and our management's attention would be distracted from the operations of our business. Further, any settlement or adverse judgment involving a determination that our products and technology infringe the intellectual property of a third party could require us to pay substantial damages or royalties to a third party. In such event we could also be required to obtain a license from the third party to continue to sell our products or use our technologies. We may not be able to obtain a license from a third party on commercially reasonable terms, or at all. We may be required to pay significant royalties in connection with any license that we might obtain, which could impede our ability to price our products competitively and could adversely affect our gross margins. If we or our suppliers were unable to license protected technology, we could be prohibited from marketing products that incorporate the protected technology. We could also incur substantial costs to redesign our products in a manner to avoid infringement of third party intellectual property rights.

 

We may not be able to maintain our NYSE listing.

 

In July 2001, we received notification from the NYSE that we failed to meet the NYSE continued listing requirements that both our average global market capitalization and total stockholders’ equity must not fall below $50.0 million for more than 30 consecutive trading days. Under the rules of the NYSE, we submitted a response to the NYSE's Listings and Compliance Committee describing how we plan to regain compliance with the NYSE continued listing requirements. On November 2, 2001, we received notification from the NYSE that the Listings and Compliance Committee had accepted our plan. We are subject to quarterly monitoring by the NYSE for compliance with our plan. After reviewing our first quarter 2002 report, the NYSE indicated that it continues to approve our plan and would continue listing our stock. As of June 30, 2002, we were not in compliance with certain conditions in our plan. We have discussed this non-compliance with the NYSE. In response, the NYSE has indicated to us that it intends to review our compliance again at the end of 2002 and to continue listing our stock until such time. However, we cannot assure you that we will be able to regain compliance with the NYSE continued listing requirements by the end of the year or at all, or that the NYSE will not decide to delist our stock prior to the end of the year. Delisting of our stock would materially impair our ability to raise capital and the trading price and liquidity of our common stock.

 

19



 

The storage system market is highly competitive.

 

The storage system market is intensely competitive. We compete with various companies, including, but not limited to, Hewlett Packard, Sun Microsystems, IBM, Hitachi Data Systems, Compaq Corporation, and Dell Computer Corp., which market storage systems as well as other computer products, and which have become more focused on storage during the past few years. We also compete against independent storage system suppliers to the high-end market including, but not limited to, EMC Corporation, Network Appliance, Ciprico, Procom, MTI Technology, Eurologic, LSI Logic and Storage Technologies, Inc.

 

Many of these competitors are significantly larger than us and have significantly greater name recognition and engineering, manufacturing and marketing capabilities, as well as greater financial and personnel resources. As a result, competitors may be able to respond more quickly to new or emerging technologies and changes in customer requirements, devote greater resources to the development, promotion and sale of products or to deliver competitive products at a lower end-user price than us.

 

We also expect that competition will increase as a result of industry consolidations and the formation of new companies with new, innovative product offerings. Current and potential competitors have established or may establish cooperative relationships among themselves or with third parties to increase the ability of their products to address the needs of our prospective customers. Accordingly, it is possible that new competitors or alliances among competitors may emerge and rapidly acquire significant market share. For example, NAS has gained popularity recently as an alternative to SANs. Increased competition is likely to result in price reductions, reduced operating margins and loss of market share, any of which could harm our business. In fact, competitive pricing pressures have had, and may continue to have, an adverse impact on our net revenues and earnings.

 

We believe that the principal competitive factors affecting our markets include fault-tolerance, reliability, performance, ease of use, scalability, manageability, price and customer service and support. There can be no assurance that we will be able to successfully incorporate these factors into our products and to compete against current or future competitors or that competitive pressures we face will not harm our business. If we are unable to develop and market products to compete with the products of competitors, our business will be materially and adversely affected. In addition, if major customers who are also competitors cease purchasing our products in order to concentrate on sales of their own products, our business will be harmed.

 

We sell our products to OEMs, who may elect to purchase storage products from our competitors instead of from us, which could harm our business. We also sell our products through distributors and VARs. These distributors and VARs may carry competing product lines, and may reduce or discontinue sales of our products, which could harm our business. In addition, we cannot ensure that existing end-user customers will not purchase storage equipment from the manufacturer that provides their network computing systems and, as a result, reduce or eliminate purchases from us.

 

The open systems storage market is rapidly changing and we may be unable to keep pace or properly prepare for the effects of those changes.

 

The open systems data storage market in which we operate is characterized by rapid technological change, frequent new product introductions, evolving industry standards and consolidation among our competitors, suppliers and customers. Customer preferences in this market are difficult to predict and changes in those preferences and the introduction of new products by our competitors or us could render our existing products obsolete. Our success will depend upon our ability to address the increasingly sophisticated needs of customers, to enhance existing products, and to develop and introduce on a timely basis, new competitive products (including new software and hardware, and enhancements to existing software and hardware) that keep pace with technological developments and emerging industry standards. If we cannot successfully identify, manage, develop, manufacture or market product enhancements or new products, our business will be harmed. In addition, consolidation among our competitors, suppliers and customers may harm our business by increasing the resources of our competitors, reducing the number of suppliers available to us for our product components and increasing competition for customers by reducing customer-purchasing decisions.

 

A significant percentage of our expenses are fixed, which may affect our operating results.

 

During the year ended December 31, 2001 and the six-month period ended June 30, 2002, we reduced costs through workforce reductions and a consolidation of excess facilities. We believe strict cost containment is essential to maintaining positive cash flow from operations and achieving profitability in future periods. We may attempt to take further measures to reduce expenses if we continue to experience operating losses or do not achieve a stable net income. A number of factors could preclude us from successfully bringing costs and expenses in line with our net revenues, such as the fact that our expense levels are based in part on our expectations as to future sales, and that a significant percentage of our expenses are fixed, which limits our ability to reduce expenses quickly in response to any shortfalls in net revenues. As a result, if net revenues do not meet our projections, operating results may be disproportionately affected. We may experience shortfalls in net revenues for various reasons, including:

 

20



 

significant pricing pressures that occur because of declines in selling prices over the life of a product or because of increased competition;

 

sudden shortages of raw materials or fabrication, test or assembly capacity constraints that lead our suppliers to allocate available supplies or capacity to other customers, which, in turn, may harm our ability to meet our sales obligations; and

 

the reduction, rescheduling or cancellation of customer orders.

 

In addition, we typically plan our production and inventory levels based on internal forecasts of customer demand, which is highly unpredictable and can fluctuate substantially. From time to time, in response to anticipated long lead times to obtain inventory and materials from our outside suppliers, we may order materials in advance of anticipated customer demand. This advance ordering has and likely will continue to result in excess inventory levels or unanticipated inventory write-downs due to expected orders that fail to materialize.

 

Our business and operating results will suffer if we encounter significant product defects.

 

Our products may contain undetected software errors or failures when first introduced or as new versions are released. We cannot ensure that, despite testing, errors will not be found in products after shipments, resulting in a loss of or delay in market acceptance, which could harm our business. Our standard warranty provides that if the system does not function to published specifications, we will repair or replace the defective component without charge. Significant warranty costs, particularly those that exceed reserves, could adversely impact our business. In addition, defects in our products could result in our customers claiming damages against us for property damage or destruction. Any such claim, if successful, could distract management's attention from operating our business and result in damage claims against us that may not be covered by our insurance.

 

Our success depends on our ability to attract and retain key personnel.

 

Our performance depends in significant part on our ability to attract and retain talented senior management and other key personnel. If any one of these individuals were to terminate his or her employment with us, we would be required to locate and hire suitable replacements. Competition for attracting talented employees in the technology industry is intense. We may be unable to identify suitable replacements for any employees that we lose. In addition, even if we are successful in locating suitable replacements, the time and cost involved in recruiting, hiring, training and integrating new employees, particularly key employees responsible for significant portions of our operations, could harm our business by delaying our production schedule, our research and development efforts, our ability to execute on our business strategy and our client development and marketing efforts. Since many of our customer relationships are based on personal relationships between the customer and our sales representatives, if these representatives were to terminate their employment with us, we may be forced to expend substantial resources to attempt to maintain the customers that the sales representatives serviced. Ultimately, we may be unsuccessful in retaining these customers, which would harm our sales.

 

We have recently made several reductions in our workforce. Although the reductions were designed to reduce our operating costs, the reductions have increased the responsibility of our remaining employees. As a result, we face risks associated with transferring the duties of our former employees to our remaining employees. In addition to the expense involved in retraining employees, there is a risk that our current work force will be unable to effectively manage all of the duties of our former employees, which could adversely impact our research and development efforts, our general accounting and operating activities, our sales efforts and our production capabilities.

 

Our international business activities subject us to risks.

 

Our international sales represented approximately 30% of net revenues for the year ended December 31, 2001 and we currently have sales offices in Japan, Singapore, the United Kingdom, Germany and the Netherlands. Our international operations are subject to a variety of risks associated with conducting business internationally, including the following, any of which could harm our business:

 

longer payment cycles;

 

unexpected changes in regulatory requirements;

 

import and export restrictions and tariffs, and increases in tariffs, duties, price controls or other restrictions on foreign currencies;

 

the burden of complying with a variety of foreign laws;

 

potentially adverse tax consequences;

 

21



 

currency exchange rate fluctuations;

 

the imposition of trade barriers or price controls;

 

political and economic instability abroad;

 

difficulties in staffing and managing international operations;

 

seasonal reductions in business activity during the summer months in Europe and other times in other parts of the world; and

 

problems in collecting accounts receivable.

 

A portion of our international business is presently conducted in currencies other than the U.S. dollar. Foreign currency transaction gains and losses arising from normal business operations are credited to or charged against earnings in the period incurred. As a result, fluctuations in the value of the exchange rates may adversely impact our operating results. We do not engage in any hedging transactions to cover our currency exposure.

 

Proprietary rights and intellectual property may be more difficult to protect outside of the United States. Also, we are continuing to gain experience in marketing and distributing our products internationally. We cannot be certain that we will be able to successfully grow our international presence in a timely manner, which could harm our business.

 

Our executive officers and directors and their affiliates own a significant percentage of our outstanding shares, which could prevent a change in control of us and adversely affect our stock price.

 

As of June 30, 2002, our executive officers, directors and their affiliates beneficially own approximately 19.4% of our outstanding shares of common stock. Further, two individual stockholders who are married to each other collectively own approximately 20.1% of our outstanding common stock. These individual stockholders may be able to influence matters requiring approval by our stockholders, including the election of a majority of our directors. The voting power of these stockholders under certain circumstances could have the effect of delaying or preventing a change in control of us. This concentration of ownership may also make it more difficult or expensive for us to obtain financing. Further, any substantial sale of shares by these individuals could depress the market price of our common stock and impair our ability to raise capital in the future through the sale of our equity securities.

 

Our Certificate of Incorporation and Bylaws contain a number of provisions that could impede a takeover or change in control of us, including but not limited to a classified board of directors, the elimination of stockholders' ability to take action by written consent and limitations on the ability of stockholders to remove a director from office without cause. The board may issue additional shares of common stock or establish one or more classes or series of preferred stock with such designations, relative voting rights, dividend rates, liquidation and other rights, preferences and limitations as determined by the board without stockholder approval. Each of these provisions gives the board, acting without stockholder approval, the ability to prevent, or render more difficult or costly, the completion of a takeover transaction that stockholders might view as being in their best interests.

 

Our stock price is volatile, which may increase the likelihood that we will become involved in expensive, time-consuming litigation.

 

The market price of our common stock has been, and is expected to continue to be volatile. Following periods of market volatility in the past, many companies have been sued by stockholders alleging violations of the U.S. securities laws. Any securities litigation against us would be costly and time-consuming and could result in significant liability if resolved against us. Further, any such allegation would distract our management from operating our business and may increase our insurance rates.

 

Item 3. Quantitative and Qualitative Disclosures About Market Risk

 

There have been no significant changes to the quantitative and qualitative information disclosed in the Company’s Annual Report on Form 10-K for the fiscal year ended December 31, 2001. The average interest rate earned on the Company’s cash equivalents and investments was 5.2% for the six months ended June 30, 2002.

 

Part II. —  Other Information

 

Item 1.        Legal Proceedings

 

The Company was subject to a legal action first filed by Celtic Capital Corporation (“Celtic”) against the Company on April 24, 2001 in the Superior Court of the State of California and later amended (the “Celtic Litigation”). The plaintiffs alleged

 

22



 

violations of the California Commercial Code and breach of contract among other commercial claims. The Company responded to the action by asserting numerous defenses and by filing a cross-complaint against National Manufacturing Technology, Inc. and affiliates (Celtic’s assignors) and Epitech, Inc. (the “Cross-Defendants”) asserting various commercial claims including breach of contract. Defense costs, and other amounts incurred in connection with the Celtic Litigation, were expensed as incurred.

 

On April 3, 2002, the parties reached a settlement agreement in the Celtic Litigation. Under the settlement agreement, the Company paid Celtic $350,000 on April 5, 2002 and is required to make five monthly payments to Celtic of $60,000 each, beginning May 1, 2002 and ending on September 1, 2002, and a final payment of $75,000 on October 1, 2002. Because the parties reached a tentative settlement agreement prior to the Company filing its Annual Report on Form 10-K, the Company recorded the expenses of this settlement agreement, totaling $725,000, in other expenses for the year ended December 31, 2001. In exchange for the foregoing, Celtic completely released the Company from all claims and causes of action related to the complaint. The Company also received from the Cross-Defendants a global release of all claims, and all goods, work-in-process and inventory in the possession of the Cross-Defendants, which was in any way related to the Company’s purchase orders (the “Dot Hill Inventory”). In exchange for its receipt of the Dot Hill Inventory, the Company released the Cross-Defendants from all claims and causes of action related to the cross-complaint.

 

The Company is subject to various other legal proceedings and claims, asserted or unasserted, which arise in the ordinary course of business. The outcome of such claims against the Company cannot be predicted with certainty. The Company believes that such litigation and claims will not have a material adverse effect on the Company’s financial condition or operating results.

 

Item 2.    Changes in Securities and Use of Proceeds

 

In May 2002, the Company entered into a product purchase agreement with Sun, whereby the Company will provide certain products for private label sales by Sun.  In connection with the agreement, the Company, in reliance on Section 4(2) of the Securities Act of 1933 and SEC Rule 506 promulgated thereunder, issued to Sun a warrant to purchase 1,239,527 shares of common stock at $2.97 per share, which represents approximately five percent of the outstanding stock of the Company. The purchase right represented by this warrant is exercisable as to 413,175 shares immediately, and an additional 413,176 shares on the first and second anniversary of the grant, in whole or in part, at any time and from time to time from the date of grant through five years after the date of grant.  The Company received no proceeds from the issuance of this warrant.

 

Item 3.    Defaults Upon Senior Securities

None.

 

Item 4.    Submission of Matters to a Vote of Security Holders

 

The Company's 2002 annual meeting of shareholders was held on May 14, 2002 (the “Annual Meeting”). There were 24,790,549 shares of common stock outstanding as of March 29, 2002, the record date for the 2002 annual meeting. At the 2002 annual meeting, holders of 20,923,828 shares of common stock were present in person or by proxy, representing a quorum.

 

At the 2002 annual meeting, the following proposals, all as more fully described in the Proxy Statement relating to such meeting, were approved: (1) a proposal to elect three directors to hold office until the 2005 annual meeting of shareholders; (2) a proposal to ratify the selection of Deloitte & Touche LLP as independent auditors of the Company for its fiscal year ending December 31, 2002.

 

The following sets forth information regarding the results of the voting at the Annual Meeting:

 

 

 

FOR

 

AGAINST

 

ABSTAIN

 

Proposal 1:
Election of James L. Lambert as Director

 

20,622,102

 

301,726

 

 

Election of W.R. Sauey as Director

 

20,676,336

 

247,492

 

 

Election of Carol Turchin as Director

 

19,314,796

 

1,609,032

 

 

Proposal 2: To ratify the selection of Deloitte & Touche LLP as independent auditors of the Company for its fiscal year ending December 31, 2002.

 

20,877,847

 

18,950

 

27,030

 

 

Item 5.

Other Information

None.

 

23



 

Item 6.    Exhibits and Reports on Form 8-K

a.             List of Exhibits:

3.1

Certificate of Incorporation of the Company.(1)

3.2

Bylaws of the Company.(1)

4.1

Form of common stock certificate of the Company.(2)

4.2

Warrant to purchase 1,239,527 shares of the Company’s common stock issued to Sun Microsystems, Inc. (“Sun”) on May 24, 2002.

10.1*

Product Purchase Agreement, dated as of May 24, 2002, by and among Sun Microsystems, Inc., Sun Microsystems International B.V., the Company and Dot Hill Systems B.V.

10.2*

Product Supplement/Award Letter (Blade) by and between Sun and the Company, dated as of May 24, 2002.

10.3*

Product Supplement/Award Letter (SCSI) by and between Sun and the Company, dated as of May 24, 2002.

10.4*

Product Supplement/Award Letter (FC) by and between Sun and the Company, dated as of May 24, 2002.

10.5*

OEM Agreement, dated May 20, 2002, by and between the Company and Infortrend, as amended by First Amendment to OEM Agreement, dated May 20, 2002, by and between the Company and Infortrend.

10.6*

Manufacturing Agreement, dated as of May 20, 2002, by and between the Company, Solectron Corporation (“Solectron”) and Solectron’s subsidiaries and affiliates, including but not limited to Solectron Technology Singapore Ltd., Solectron Technology Sdn Bhd, Solectron Netherlands BV and any other Offshore Business Headquarters.

10.7*

Award Letter, dated as of May 20, 2002, by and between the Company and Solectron.

99.1

Officers' Certificate


(1)          Filed as an exhibit to the Company’s Current Report on Form 8-K dated September 19, 2001 and incorporated herein by reference.

(2)          Filed as an exhibit to the Company’s Registration Statement on Form S-1 (No. 333-31873) or amendments thereto and incorporated herein by reference.

*                 Confidential treatment requested.

 

b.                                      Reports on Form 8-K

 

None

 

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SIGNATURES

 

Pursuant to the requirements of the Securities Exchange Act of 1934, the Registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

 

 

 

 

Date:   July 31, 2002

By

/s/ James L. Lambert

 

 

James L. Lambert

 

 

Chief Executive Officer

 

 

(Principal Executive Officer)

 

 

 

 

Date:   July 31, 2002

By

/s/ Preston Romm

 

 

Preston Romm

 

 

Chief Financial Officer and Treasurer

 

 

(Principal Financial and Accounting Officer)

 

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EX-4.2 3 a2085556zex-4_2.htm EXHIBIT 4.2
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Exhibit 4.2

    THIS WARRANT HAS NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED OR ANY STATE SECURITIES LAWS. NO SALE OR DISPOSITION MAY BE EFFECTED WITHOUT (i) EFFECTIVE REGISTRATION STATEMENTS RELATED THERETO, (ii) AN OPINION OF COUNSEL OR OTHER EVIDENCE, REASONABLY SATISFACTORY TO THE COMPANY, THAT SUCH REGISTRATIONS ARE NOT REQUIRED, (iii) RECEIPT OF NO-ACTION LETTERS FROM THE APPROPRIATE GOVERNMENTAL AUTHORITIES, OR (iv) OTHERWISE COMPLYING WITH THE PROVISIONS OF SECTION 7 OF THIS WARRANT.


DOT HILL SYSTEMS CORP.
WARRANT TO PURCHASE SHARES OF COMMON STOCK

        THIS CERTIFIES THAT, for value received, SUN MICROSYSTEMS, INC. and its assigns are entitled to subscribe for and purchase 1,239,527 shares of the fully paid and nonassessable Common Stock (as adjusted pursuant to Section 4 hereof, the "Shares") of Dot Hill Systems Corp., a Delaware corporation (the "Company"), at the price of $2.97 per share, the average of the Company's closing price as reported by the New York Stock Exchange 60 trading days before the Date of Grant (such price and such other price as shall result, from time to time, from the adjustments specified in Section 4 hereof is herein referred to as the "Warrant Price"), subject to the provisions and upon the terms and conditions hereinafter set forth. As used herein, the term "Date of Grant" shall mean the date set forth underneath the Company's signature hereto, and (b) the term "Other Warrants" shall mean any other warrants issued by the Company in connection with the transaction with respect to which this Warrant was issued, and any warrant issued upon transfer or partial exercise of this Warrant. The term "Warrant" as used herein shall be deemed to include Other Warrants unless the context clearly requires otherwise.

        1.    Exercisability; Term.    Subject to Section 10.1 below, the purchase right represented by this Warrant is exercisable as to 413,175 shares immediately, and an additional 413,176 shares on each of the first anniversary and second anniversary of the Date of Grant, in whole or in part, at any time and from time to time from the Date of Grant through Five (5) years after the Date of Grant.

        2.    Method of Exercise; Payment; Issuance of New Warrant.    Subject to Section 1 hereof, the purchase right represented by this Warrant may be exercised by the holder hereof, in whole or in part and from time to time, at the election of the holder hereof, by (a) the surrender of this Warrant (with the notice of exercise substantially in the form attached hereto as Exhibit A-1 duly completed and executed) at the principal office of the Company and by the payment to the Company, by certified or bank check, or by wire transfer to an account designated by the Company (a "Wire Transfer") of an amount equal to the then applicable Warrant Price multiplied by the number of Shares then being purchased, or (b) if in connection with a registered public offering of the Company's securities, the surrender of this Warrant (with the notice of exercise form attached hereto as Exhibit A-2 duly completed and executed) at the principal office of the Company together with notice of arrangements reasonably satisfactory to the Company for payment to the Company either by certified or bank check or by Wire Transfer from the proceeds of the sale of shares to be sold by the holder in such public offering of an amount equal to the then applicable Warrant Price per share multiplied by the number of Shares then being purchased or (c) exercise of the "net issuance" right provided for in Section 10.2 hereof. The person or persons in whose name(s) any certificate(s) representing the Shares shall be issuable upon exercise of this Warrant shall be deemed to have become the holder(s) of record of, and shall be treated for all purposes as the record holder(s) of, the shares represented thereby (and such shares shall be deemed to have been issued) immediately prior to the close of business on the date or dates upon which this Warrant is exercised. In the event of any exercise of the rights represented by this Warrant, certificates for the shares of stock so purchased shall be delivered to the holder hereof as soon as practicable and, if requested by the holder of this Warrant, the Company shall cause its transfer agent to deliver the certificate representing Shares issued upon exercise of this Warrant to a broker or



other person (as directed by the holder exercising this Warrant) within the time period required to settle any trade made by the holder after exercise of this Warrant.

        3.    Stock Fully Paid; Reservation of Shares.    All Shares that may be issued upon the exercise of the rights represented by this Warrant will, upon issuance pursuant to the terms and conditions herein, be fully paid and nonassessable, and free from all taxes, liens and charges with respect to the issue thereof. During the period within which the rights represented by this Warrant may be exercised, the Company will at all times have authorized, and reserved for the purpose of the issue upon exercise of the purchase rights evidenced by this Warrant, a sufficient number of shares of its Common Stock to provide for the exercise of the rights represented by this Warrant.

        4.    Adjustment of Warrant Price and Number of Shares.    The number and kind of securities purchasable upon the exercise of this Warrant and the Warrant Price shall be subject to adjustment from time to time upon the occurrence of certain events, as follows:

            (a)    Reclassification or Merger.    In case of any reclassification or change of securities of the class issuable upon exercise of this Warrant (other than a change in par value, or from par value to no par value, or from no par value to par value, or as a result of a subdivision or combination), or in case of any merger of the Company with or into another corporation (other than a merger with another corporation in which the Company is the acquiring and the surviving corporation and which does not result in any reclassification or change of outstanding securities issuable upon exercise of this Warrant), or in case of any sale of all or substantially all of the assets of the Company, the Company, or such successor or purchasing corporation, as the case may be, shall duly execute and deliver to the holder of this Warrant a new Warrant (in form and substance satisfactory to the holder of this Warrant), or the Company shall make appropriate provision without the issuance of a new Warrant, so that the holder of this Warrant shall have the right to receive upon exercise of this Warrant, at a total purchase price not to exceed that payable upon the exercise of the unexercised portion of this Warrant, and in lieu of the shares of Common Stock theretofore issuable upon exercise of this Warrant, the kind and amount of shares of stock, other securities, money and property receivable upon such reclassification, change or merger by a holder of the number of shares of Common Stock then purchasable under this Warrant. Such new Warrant shall provide for adjustments that shall be as nearly equivalent as may be practicable to the adjustments provided for in this Section 4. The provisions of this subparagraph (a) shall similarly apply to successive reclassifications, changes, mergers and transfers.

            (b)    Subdivision or Combination of Shares.    If the Company at any time while this Warrant remains outstanding and unexpired shall subdivide or combine its outstanding shares of Common Stock, the Warrant Price shall be proportionately decreased and the number of Shares issuable hereunder shall be proportionately increased in the case of a subdivision or and the Warrant Price shall be proportionately increased and the number of Shares issuable hereunder shall be proportionately decreased in the case of a combination.

            (c)    Stock Dividends and Other Distributions.    If the Company at any time while this Warrant is outstanding and unexpired shall (i) pay a dividend with respect to its Common Stock payable in Common Stock, then the Warrant Price shall be adjusted, from and after the date of determination of shareholders entitled to receive such dividend or distribution, to that price determined by multiplying the Warrant Price in effect immediately prior to such date of determination by a fraction (A) the numerator of which shall be the total number of shares of Common Stock outstanding immediately prior to such dividend or distribution, and (B) the denominator of which shall be the total number of shares of Common Stock outstanding immediately after such dividend or distribution; or (ii) make any other distribution with respect to Common Stock (except any distribution specifically provided for in Sections 4(a) and 4(b)), then, in each such case, provision shall be made by the Company such that the holder of this Warrant shall receive upon exercise of this Warrant a proportionate share of any such dividend or distribution as though it were the

2



    holder of the Shares as of the record date fixed for the determination of the shareholders of the Company entitled to receive such dividend or distribution.

            (d)    Adjustment of Number of Shares.    Upon each adjustment in the Warrant Price, the number of Shares purchasable hereunder shall be adjusted, to the nearest whole share, to the product obtained by multiplying the number of Shares purchasable immediately prior to such adjustment in the Warrant Price by a fraction, the numerator of which shall be the Warrant Price immediately prior to such adjustment and the denominator of which shall be the Warrant Price immediately thereafter.

        5.    Notice of Adjustments.    Whenever the Warrant Price or the number of Shares purchasable hereunder shall be adjusted pursuant to Section 4 hereof, the Company shall make a certificate signed by its chief financial officer setting forth, in reasonable detail, the event requiring the adjustment, the amount of the adjustment, the method by which such adjustment was calculated, and the Warrant Price and the number of Shares purchasable hereunder after giving effect to such adjustment, and shall cause copies of such certificate to be mailed (without regard to Section 13 hereof, by first class mail, postage prepaid) to the holder of this Warrant at such holder's last known address.

        6.    Fractional Shares.    No fractional shares of Common Stock will be issued in connection with any exercise hereunder, but in lieu of such fractional shares the Company shall make a cash payment therefor based on the fair market value of the Common Stock on the date of exercise as reasonably determined in good faith by the Company's Board of Directors.

        7.    Compliance with Securities Act; Disposition of Warrant or Shares of Common Stock.    

            (a)    Compliance with Securities Act.    The holder of this Warrant, by acceptance hereof, agrees that this Warrant, and the Shares to be issued upon exercise hereof are being acquired for investment and that such holder will not offer, sell or otherwise dispose of this Warrant, or any Shares except under circumstances which will not result in a violation of the Securities Act of 1933, as amended (the "Act") or any applicable state securities laws. Upon exercise of this Warrant, unless the Shares being acquired are registered under the Act and any applicable state securities laws or an exemption from such registration is available, the holder hereof shall confirm in writing that the Shares so purchased are being acquired for investment and not with a view toward distribution or resale in violation of the Act and shall confirm such other matters related thereto as may be reasonably requested by the Company. This Warrant and all Shares issued upon exercise of this Warrant (unless registered under the Act and any applicable state securities laws) shall be stamped or imprinted with a legend in substantially the following form:

      "THE SECURITIES EVIDENCED HEREBY HAVE NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED, OR ANY STATE SECURITIES LAWS. NO SALE OR DISPOSITION MAY BE EFFECTED WITHOUT (i) EFFECTIVE REGISTRATION STATEMENTS RELATED THERETO, (ii) AN OPINION OF COUNSEL OR OTHER EVIDENCE, REASONABLY SATISFACTORY TO THE COMPANY, THAT SUCH REGISTRATIONS ARE NOT REQUIRED, (iii) RECEIPT OF NOACTION LETTERS FROM THE APPROPRIATE GOVERNMENTAL AUTHORITIES, OR (iv) OTHERWISE COMPLYING WITH THE PROVISIONS OF SECTION 7 OF THE WARRANT UNDER WHICH THESE SECURITIES WERE ISSUED, DIRECTLY OR INDIRECTLY."

            Said legend shall be removed by the Company, upon the request of a holder, at such time as the restrictions on the transfer of the applicable security shall have terminated. In addition, in

3


    connection with the issuance of this Warrant, the holder specifically represents to the Company by acceptance of this Warrant as follows:

              (1)  The holder is aware of the Company's business affairs and financial condition, and has acquired information about the Company sufficient to reach an informed and knowledgeable decision to acquire this Warrant. The holder is acquiring this Warrant for its own account for investment purposes only and not with a view to, or for the resale in connection with, any "distribution" thereof in violation of the Act.

              (2)  The holder understands that this Warrant has not been registered under the Act in reliance upon a specific exemption therefrom, which exemption depends upon, among other things, the bona fide nature of the holder's investment intent as expressed herein.

              (3)  The holder further understands that this Warrant must be held indefinitely unless subsequently registered under the Act and qualified under any applicable state securities laws, or unless exemptions from registration and qualification are otherwise available. The holder is aware of the provisions of Rule 144, promulgated under the Act.

              (4)  The holder is an "accredited investor" as such term is defined in Rule 501 of Regulation D promulgated under the Act.

            (b)    Disposition of Warrant or Shares.    With respect to any offer, sale or other disposition, in whole or in part, of this Warrant or of any Shares acquired pursuant to the exercise of this Warrant prior to registration of such Warrant or Shares, the holder hereof agrees to give written notice to the Company prior thereto, describing briefly the manner thereof, together with a written opinion of such holder's counsel, or other evidence, if reasonably satisfactory to the Company, to the effect that such offer, sale or other disposition may be effected without registration or qualification (under the Act as then in effect or any federal or state securities law then in effect) of this Warrant, the Shares or any portion thereof and indicating whether or not under the Act certificates for this Warrant, the Shares or any portion thereof to be sold or otherwise disposed of require any restrictive legend as to applicable restrictions on transferability in order to ensure compliance with such law. Upon receiving such written notice and reasonably satisfactory opinion or other evidence, the Company, as promptly as practicable but no later than fifteen (15) days after receipt of the written notice, shall take such steps as necessary for such holder to sell or otherwise dispose of this Warrant, such Shares or any portion thereof, all in accordance with the terms of the notice delivered to the Company. If a determination has been made pursuant to this Section 7(b) that the opinion of counsel for the holder or other evidence is not reasonably satisfactory to the Company, the Company shall so notify the holder promptly with details thereof after such determination has been made. Notwithstanding the foregoing, this Warrant, such Shares or any portion thereof, may, as to such federal laws, be offered, sold or otherwise disposed of in accordance with Rule 144 or 144A under the Act, provided that the Company shall have been furnished with such information as the Company may reasonably request to provide a reasonable assurance that the provisions of Rule 144 or 144A have been satisfied. Each certificate representing this Warrant, the Shares or any portion thereof thus transferred (except a transfer pursuant to Rule 144 or 144A) shall bear a legend as to the applicable restrictions on transferability in order to ensure compliance with such laws, unless in the aforesaid opinion of counsel for the holder, such legend is not required in order to ensure compliance with such laws. The Company may issue stop transfer instructions to its transfer agent in connection with such restrictions.

            (c)    Applicability of Restrictions.    Neither any restrictions of any legend described in this Warrant nor the requirements of Section 7(b) above shall apply to any transfer or grant of a security interest in, this Warrant (or the Common Stock obtainable upon exercise thereof) or any part hereof (i) to a partner of the holder if the holder is a partnership or to a member of the holder if the holder is a limited liability company, (ii) to a partnership of which the holder is a

4



    partner or a limited liability company of which the holder is a member, or (iii) to any affiliate of the holder if the holder is a corporation; provided, however, in any such transfer, if applicable, the transferee shall on the Company's request agree in writing to be bound by the terms of this Warrant as if an original holder hereof.

        8.    Rights as Shareholders; Information.    No holder of this Warrant, as such, shall be entitled to vote or receive dividends or be deemed the holder of Common Stock or any other securities which may at any time be issuable upon the exercise hereof for any purpose, nor shall anything contained herein be construed to confer upon the holder of this Warrant, as such, any of the rights of a shareholder of the Company or any right to vote for the election of directors or upon any matter submitted to shareholders at any meeting thereof, or to receive notice of meetings, or to receive dividends or subscription rights or otherwise until this Warrant shall have been exercised and the Shares purchasable upon the exercise hereof shall have become deliverable, as provided herein. Notwithstanding the foregoing, the Company will transmit to the holder of this Warrant such information, documents and reports as are generally distributed to the holders of any class or series of the securities of the Company concurrently with the distribution thereof to the shareholders.

        9.    Registration Rights.    

            (a)    Registration.    

                (i)  On or before the date six months after the Date of Grant, the Company shall, prepare and file with the Securities and Exchange Commission ("SEC") a registration statement under Rule 415 of the Act to register the resale of the Common Stock issuable upon exercise of this Warrant (the "Registrable Shares") and shall thereafter use all reasonable efforts to cause such registration statement to become effective as promptly as practicable.

              (ii)  The Company shall, until the date 30 months after the Date of Grant, keep such registration statement for the Registrable Shares in effect and current and from time to time amend or supplement the registration statement and the prospectus in connection therewith in compliance with the Act to permit the sale or distribution of the Registrable Shares with respect to which such registration statement shall have become effective. If at any time the SEC should institute or threaten to institute any proceedings for the purpose of issuing, or should issue a stop order suspending the effectiveness of any such registration statement, the Company will promptly notify the holder of this Warrant (which term shall include any holder of the Shares) and will use its reasonable best efforts to prevent the issuance of any such stop order or to obtain the withdrawal thereof as soon as possible. The Company will advise the holder of this Warrant promptly of any order or communication of any public board or body addressed to the Company suspending or threatening to suspend the registration or qualification of any of the Registrable Shares for sale in any jurisdiction.

              (iii)  The holder of this Warrant agrees, by acceptance of this Warrant, that, upon receipt of any notice from the Company of (A) the happening of any event which makes any statements made in the registration statement or related prospectus filed pursuant to this Section 9, or any document incorporated or deemed to be incorporated therein by reference, untrue in any material respect or which requires the making of any changes in such registration statement or prospectus so that, in the case of such registration statement, it will not contain any untrue statement of a material fact or omit to state any material fact required to be stated therein or necessary to make the statements therein not misleading, and that in the case of the prospectus, it will not contain any untrue statement of a material fact or omit to state a material fact required to be stated therein or necessary to make the statements therein, in light of the circumstances under which they were made, not misleading or (B) that, in the judgment of the Company's Board of Directors, it is advisable to suspend use of the prospectus for a discrete period of time due to pending corporate developments, public filings

5



      with the SEC or similar events, the holder will forthwith discontinue, for a period not to exceed sixty (60) days, disposition of such Registrable Shares covered by such registration statement or prospectus until it is advised in writing by the Company that use of the applicable prospectus may be resumed, and has received copies of any additional or supplemented filings that are incorporated or deemed to be incorporated by reference in such prospectus. The Company shall use all reasonable efforts to insure that the use of the prospectus may be resumed as soon as practicable, and in any event shall not be entitled to require the holder to suspend use of any prospectus for more than ninety (90) days in any twelve month period.

            (b)    Company Obligations.    Whenever any Registrable Shares become subject to a registration statement pursuant to this Section 9, the Company shall:

                (i)  Promptly notify the holder of this Warrant and confirm such advice in writing (i) when such registration statement becomes effective, (ii) when any post-effective amendment to any such registration statement becomes effective and (iii) of any request by the SEC for any amendment or supplement to such registration statement or any prospectus relating thereto or for additional information;

              (ii)  Furnish to the holder of this Warrant such number of copies of any registration statement or any amendment or supplement thereto, and any prospectus (including any preliminary prospectus) contained therein in conformity with the requirements of the Act as the holder of this Warrant may reasonably request in order to effect the offering and sale of the Registrable Shares being offered and sold by the holder of this Warrant, but only while the Company is required under the provisions hereof to cause the registration statement to remain current;

              (iii)  Use its reasonable best efforts to register or qualify not later than the effective date of such registration statement the Registrable Shares registered thereunder under the "blue sky" laws of such states as the holder of this Warrant may reasonably request; provided, however, that the Company shall not be obligated to qualify as a foreign corporation or as a dealer in securities or to execute or file any general consent to service of process under the laws of any such state where it is not at such time so qualified or subject;

              (iv)  Immediately notify the holder of this Warrant, at any time when a prospectus relating to a sale of Registrable Shares is required by law to be delivered in connection with sales thereof, of the occurrence of an event requiring the preparation of a supplement or amendment to such prospectus so that, as thereafter delivered to the purchasers of such Registrable Shares, such prospectus will not contain an untrue statement of a material fact or omit to state any material fact required to be stated therein or necessary to make the statements therein, in light of the circumstances under which they were made, not misleading and promptly make available to the holder of this Warrant and to the underwriters any such amendment or supplement;

              (v)  The Company and the holder of this Warrant will enter into customary agreements (including an underwriting or indemnity agreement in customary form) and take such other actions as are reasonably required in order to expedite or facilitate the sale of the Registrable Shares;

              (vi)  In the event of an underwritten offering (in the Company's sole discretion), the Company will use its reasonable best efforts to cause to be furnished to the holder of this Warrant a signed counterpart, addressed to the holder of this Warrant or such underwriter, of (i) an opinion or opinions of counsel to the Company and (ii) a comfort letter or comfort letters from the Company's independent accountants, each in customary form and covering

6



      such matters of the type customarily covered by opinions or comfort letters as the case may be, as the holder of this Warrant reasonably requests;

            (vii)  In the event of an underwritten offering (in the Company's sole discretion), the Company will make generally available to its security holders, as soon as reasonably practicable, an earnings statement covering the period of twelve months, beginning within three months after the effective date of the registration statement, which earnings statement shall satisfy the provisions of Section 11(a) of the Act; and

            (viii)  The Company will use its reasonably best efforts to cause all Common Stock to be listed on each securities exchange (or the Nasdaq National Market System) on which similar securities issued by the Company are then listed.

            (c)    Expenses.    The Company shall bear the out-of-pocket costs and expenses incurred in connection with any registration pursuant to this Section 9. The costs and expenses of any such registration shall include, without limitation, the reasonable fees and expenses of the Company's counsel and its accountants and all other out-of-pocket costs and expenses of the Company incident to the preparation, printing and filing under the Act of the registration statement and all amendments and supplements thereto and the cost of furnishing copies of each preliminary prospectus, each final prospectus and each amendment or supplement thereto to underwriters, dealers and other purchasers of the securities so registered, the costs and expenses incurred in connection with the qualification of such securities so registered under the "blue sky" laws of various jurisdictions, the fees and expenses of the Company's transfer agent and all other costs and expenses of complying with the foregoing provisions of this Section 9. The holder of this Warrant shall pay any underwriting fees, discounts or commissions attributable to the sale of Registrable Shares. The Company shall pay internal Company expenses (including, without limitation, all salaries and expenses of its officers and employees performing legal or accounting duties).

            (d)    Indemnification.    

                (i)  In the case of any offering registered pursuant to Section 9(a), the Company hereby indemnifies and agrees to hold harmless the holder of this Warrant (or the Registrable Shares) and each person, if any, who controls the holder of this Warrant (or the Registrable Shares) within the meaning of either Section 15 of the Act or Section 20 of the Securities and Exchange Act of 1934, as amended. (the "Exchange Act") from and against any losses, claims, damages or liabilities, joint or several, to which any such persons may be subject, under the Act, the Exchange Act or otherwise, and to reimburse any of such persons for any legal or other expenses reasonably incurred by them in connection with investigating any claims or defending against any actions, insofar as such losses, claims, damages or liabilities arise out of or are based upon any untrue statement or alleged untrue statement of a material fact contained in the registration statement under which such Registrable Shares were registered under the Act pursuant to this Section 9, any prospectus (including any preliminary prospectus) contained therein, if used during the period appropriate for such prospectus, or any amendment or supplement thereto, or the omission or alleged omission to state therein a material fact required to be stated therein or necessary to make the statements therein, in light of the circumstances in which they were made, not misleading; provided that the indemnification agreement contained in this Section 9(d)(i) shall not apply to such losses, claims, damages or liabilities which shall arise out of the sale of Registrable Shares to any person to the extent such losses, claims, damages or liabilities arise out of or are based upon any such untrue statement or omission or alleged untrue statement or omission if such statement or omission shall have been made (A) in reliance upon information furnished to the Company in writing by the holder of this Warrant specifically for use therein, or (B) in any preliminary prospectus, and the prospectus contained in the registration statement as declared effective or in the form filed by the Company with the SEC pursuant to Rule 424 under the

7


      Act corrected such statement or omission and a copy of such final prospectus shall not have been sent or otherwise delivered to such person at or prior to the confirmation of such sale to such person or to the holder of this Warrant for delivery to such person. The Company also agrees to indemnify the underwriters (as defined in the Act) of the Registrable Shares, their officers and directors and each person who controls such underwriters on substantially the same basis as that of the indemnification of the holder of this Warrant provided in this Section 9(d)(i).

              (ii)  By acceptance of this Warrant, the holder of this Warrant agrees, in the same manner and to the same extent as set forth in the preceding paragraph, to indemnify and to hold harmless the Company and its directors and officers against any losses, claims, damages or liabilities, joint or several, to which any of such persons may be subject under the Act or otherwise, and to reimburse any of such persons for any legal or other expenses incurred in connection with investigating or defending against any such losses, claims, damages or liabilities, but only to the extent it arises out of or is based upon an untrue statement or alleged untrue statement or omission or alleged omission of a material fact in any registration statement under which the Registrable Shares were registered under the Act pursuant to this Section 9, any prospectus contained therein, or any amendment or supplement thereto, which was based upon and made in conformity with information furnished to the Company in writing by the holder of this Warrant expressly for use therein. The holder of this Warrant also agrees to indemnify and hold harmless any underwriter (as defined in the Act) of the Registrable Shares, its officers and directors and each person who controls such underwriter on substantially the same basis as that of the indemnification of the Company provided in this Section 9(d)(ii). Provided however, that the obligations of the holder of this Warrant hereunder shall be limited to an amount equal to the net proceeds after expenses and commissions to such holder of Registrable Shares sold as contemplated herein.

              (iii)  Each party indemnified under this Section 9 shall, promptly after receipt of notice of the commencement of any action against such indemnified party in respect of which indemnity may be sought, notify the indemnifying party in writing of the commencement thereof. The omission of any indemnified party so to notify an indemnifying party of any such action shall not relieve the indemnifying party from any liability in respect of such action which it may have to such indemnified party on account of the indemnity agreement contained in this Section 9, unless the indemnifying party was materially prejudiced by such omission, and in no event shall relieve the indemnifying party from any other liability which it may have to such indemnified party. In case any such action shall be brought against any indemnified party and it shall notify an indemnifying party of the commencement thereof, the indemnifying party shall be entitled to participate therein and, to the extent that it may wish, jointly with any other indemnifying party similarly notified, to assume the defense thereof, with counsel reasonably satisfactory to the indemnified party. In any such action, any indemnified party shall have the right to retain its own counsel, but the fees and expenses of such counsel shall be at the expense of such indemnified party unless (A) the indemnifying party and the indemnified party shall have mutually agreed to the retention of such counsel or (B) the named parties to any such action (including any impleaded parties) include both the indemnified party and the indemnifying party and representation of both parties by the same counsel would be inappropriate due to actual or potential differing interests between them. It is understood that the indemnifying party shall not, in connection with any proceeding in the same jurisdiction, be liable for the fees and expenses of more than one separate firm of attorneys (in addition to any local counsel) at any time for all such indemnified parties, and that all such fees and expenses shall be reimbursed as they are incurred.

              (iv)  If the indemnification provided for in this Section 9 as between the holder of this Warrant and the Company is unavailable to the holder of this Warrant and each person, if

8



      any, who controls the holder of this Warrant within the meaning of either Section 15 of the Act or Section 20 of the Exchange Act or to the Company in respect of any losses, claims, damages or liabilities referred to herein, then each indemnifying party, in lieu of indemnifying such indemnified party, shall contribute to the amount paid or payable by such indemnified party as a result of such losses, claims, damages or liabilities in such proportion as is appropriate to reflect the relative fault of the Company and of the holder of this Warrant in connection with such statements or omissions, as well as other relevant equitable considerations. The relative fault of the Company on the one hand and of the holder of this Warrant on the other shall be determined by reference to, among other things, whether the untrue or alleged untrue statement of material fact or the omission or alleged omission to state a material fact relates to information supplied by such party and the parties' relative intent, knowledge, access to information and opportunity to correct or prevent such statement or omission.

              (v)  The Company and holder of this Warrant agree that it would not be just and equitable if contribution pursuant to this Section 9(d)(iv) were determined by pro rata allocation (even if the underwriters were treated as one entity for such purpose) or by any other method of allocation which does not take account of the equitable considerations referred to in the immediately preceding paragraph. The amount paid or payable by an indemnified party as a result of the losses, claims, damages or liabilities referred to in the immediately preceding paragraph shall be deemed to include, subject to the limitations set forth above, any legal or other expenses reasonably incurred by such indemnified party in connection with investigating or defending any such action or claim. Notwithstanding the provisions of this Section 9(d)(iv), the holder of this Warrant shall not be required to contribute any amount in excess of the amount by which the net proceeds of the offering (before deducting expenses) received by the holder of this Warrant exceeds the amount of any damages which the holder of this Warrant would have or has been required to pay by reason of the relevant fault in connection with such untrue or alleged untrue statement or omission or alleged omission allocated to the holder of this Warrant. Notwithstanding the foregoing, the obligations of the holder of this Warrant hereunder shall be limited to an amount equal to the net proceeds after expenses and commissions to such holder of Registrable Shares sold as contemplated herein. No person guilty of fraudulent misrepresentation (within the meaning of Section 11(f) of the Act) shall be entitled to contribution from any person who was not guilty of such fraudulent misrepresentation.

        9.    Additional Rights.    

        10.1    Mergers.    The Company shall provide the holder of this Warrant with at least twenty (20) days' written notice prior to the closing thereof of the terms and conditions of any of the following transactions (an "Acquisition"): (i) the sale, lease, exchange, conveyance or other disposition of all or substantially all of the Company's property or business, or (ii) its merger into or consolidation with any other corporation (other than a wholly-owned subsidiary of the Company), or any transaction (including a merger or other reorganization) or series of related transactions, in which more than 50% of the voting power of the Company is disposed of. In the event of an Acquisition, the purchase rights represented by this Warrant shall be fully exercisable.

        10.2    Right to Convert Warrant into Stock: Net Issuance.    

            (a)    Right to Convert.    In addition to and without limiting the rights of the holder under the terms of this Warrant, the holder shall have the right to convert this Warrant or any portion thereof (the "Conversion Right") into shares of Common Stock as provided in this Section 10.2 at any time or from time to time the number of shares of Common Stock for which this Warrant is exercisable pursuant to Section 1 and 10.1 above, during the term of this Warrant. Upon exercise of the Conversion Right with respect to a particular number of shares subject to this Warrant (the

9


    "Converted Warrant Shares"), the Company shall deliver to the holder (without payment by the holder of any exercise price or any cash or other consideration) that number of shares of fully paid and nonassessable Common Stock as is determined according to the following formula:

  X =   B - A
Y
       

 

Where:

 

X =

 

the number of shares of Common Stock that may be issued to the holder

 

 

 

 

 

Y =

 

the fair market value of one share of Common Stock

 

 

 

 

 

A =

 

the aggregate Warrant Price of the specified number of Converted Warrant Shares immediately prior to the exercise of the Conversion Right (
i.e., the number of Converted Warrant Shares multiplied by the Warrant Price)

 

 

 

 

 

B =

 

the aggregate fair market value of the specified number of converted Warrant Shares (
i.e., the number of Converted Warrant Shares multiplied by the fair market value of one Converted Warrant Shares)

        No fractional shares shall be issuable upon exercise of the Conversion Right, and, if the number of shares to be issued determined in accordance with the foregoing formula is other than a whole number, the Company shall pay to the holder an amount in cash equal to the fair market value of the resulting fractional share on the Conversion Date (as hereinafter defined). For purposes of Section 9 of this Warrant, shares issued pursuant to the Conversion Right shall be treated as if they were issued upon the exercise of this Warrant.

            (b)    Method of Exercise.    The Conversion Right may be exercised by the holder by the surrender of this Warrant at the principal office of the Company together with a written statement (which may be in the form of Exhibit A-1 or Exhibit A-2 hereto) specifying that the holder thereby intends to exercise the Conversion Right and indicating the number of shares subject to this Warrant which are being surrendered (referred to in Section 10.2(a) hereof as the Converted Warrant Shares) in exercise of the Conversion Right. Such conversion shall be effective upon receipt by the Company of this Warrant together with the aforesaid written statement, or on such later date as is specified therein (the "Conversion Date"), and, at the election of the holder hereof, may be made contingent upon the closing of the sale of the Company's Common Stock to the public in a public offering pursuant to a Registration Statement under the Act (a "Public Offering"). Certificates for the shares issuable upon exercise of the Conversion Right and, if applicable, a new warrant evidencing the balance of the shares remaining subject to this Warrant, shall be issued as of the Conversion Date and shall be delivered to the holder within thirty (30) days following the Conversion Date.

            (c)    Determination of Fair Market Value.    For purposes of this Section 10.2, "fair market value" of a share of Common Stock as of a particular date (the "Determination Date") shall mean:

                (i)  If the Conversion Right is exercised in connection with and contingent upon a Public Offering, and if the Company's Registration Statement relating to such Public Offering ("Registration Statement") has been declared effective by the Securities and Exchange Commission, then the initial "Price to Public" specified in the final prospectus with respect to such offering.

              (ii)  If the Conversion Right is not exercised in connection with and contingent upon a Public Offering, then as follows:

        (A)
        If traded on a securities exchange, the fair market value of the Common Stock shall be deemed to be the average of the closing prices of the Common Stock on such exchange over the five trading days immediately prior to the Determination Date;

10


        (B)
        If traded on the Nasdaq Stock Market or other over-the-counter system, the fair market value of the Common Stock shall be deemed to be the average of the closing bid prices of the Common Stock over the five trading days immediately prior to the Determination Date; and

        (C)
        If there is no public market for the Common Stock, then fair market value shall be determined by mutual agreement of the holder of this Warrant and the Company.

If closing prices or closing bid prices are no longer reported by a securities exchange or other trading system, the closing price or closing bid price shall be that which is reported by such securities exchange or other trading system at 4:00 p.m. New York City time on the applicable trading day.

        10.3    Exercise Prior to Expiration.    To the extent this Warrant is not previously exercised as to all of the Shares subject hereto, and if the fair market value of one share of the Common Stock is greater than the Warrant Price then in effect, this Warrant shall be deemed automatically exercised pursuant to Section 10.2 above (even if not surrendered) immediately before its expiration. For purposes of such automatic exercise, the fair market value of one share of the Series Preferred upon such expiration shall be determined pursuant to Section 10.2(c). To the extent this Warrant or any portion thereof is deemed automatically exercised pursuant to this Section 10.3, the Company agrees to promptly notify the holder hereof of the number of Shares, if any, the holder hereof is to receive by reason of such automatic exercise.

        10.    Representations and Warranties.    The Company represents and warrants to the holder of this Warrant as follows:

            (a)  This Warrant has been duly authorized and executed by the Company and is a valid and binding obligation of the Company enforceable in accordance with its terms, subject to laws of general application relating to bankruptcy, insolvency and the relief of debtors and the rules of law or principles at equity governing specific performance, injunctive relief and other equitable remedies;

            (b)  The Shares have been duly authorized and reserved for issuance by the Company and, when issued in accordance with the terms hereof will be validly issued, fully paid and non-assessable;

            (c)  The execution and delivery of this Warrant are not, and the issuance of the Shares upon exercise of this Warrant in accordance with the terms hereof will not be, inconsistent with the Company's Charter or by-laws, do not and will not contravene any law, governmental rule or regulation, judgment or order applicable to the Company, and do not and will not conflict with or contravene any provision of, or constitute a default under, any indenture, mortgage, contract or other instrument of which the Company is a party or by which it is bound or require the consent or approval of, the giving of notice to, the registration or filing with or the taking of any action in respect of or by, any Federal, state or local government authority or agency or other person, except for the filing of notices pursuant to federal and state securities laws, which filings will be effected by the time required thereby; and

            (d)  There are no actions, suits, audits, investigations or proceedings pending or, to the knowledge of the Company, threatened against the Company in any court or before any governmental commission, board or authority which, if adversely determined, will have a material adverse effect on the ability of the Company to perform its obligations under this Warrant.

        11.    Modification and Waiver.    This Warrant and any provision hereof may be changed, waived, discharged or terminated only by an instrument in writing signed by the party against which enforcement of the same is sought.

        12.    Notices.    Any notice, request, communication or other document required or permitted to be given or delivered to the holder hereof or the Company shall be delivered, or shall be sent by certified

11



or registered mail, postage prepaid, to each such holder at its address as shown on the books of the Company or to the Company at the address indicated therefor on the signature page of this Warrant.

        13.    Binding Effect on Successors.    This Warrant shall be binding upon any corporation succeeding the Company by merger, consolidation or acquisition of all or substantially all of the Company's assets, and all of the obligations of the Company relating to the Shares issuable upon the exercise or conversion of this Warrant shall survive the exercise, conversion and termination of this Warrant and all of the covenants and agreements of the Company shall inure to the benefit of the successors and assigns of the holder hereof.

        14.    Lost Warrants or Stock Certificates.    The Company covenants to the holder hereof that, upon receipt of evidence reasonably satisfactory to the Company of the loss, theft, destruction or mutilation of this Warrant or any stock certificate and, in the case of any such loss, theft or destruction, upon receipt of an indemnity reasonably satisfactory to the Company, or in the case of any such mutilation upon surrender and cancellation of such Warrant or stock certificate, the Company will make and deliver a new Warrant or stock certificate, of like tenor, in lieu of the lost, stolen, destroyed or mutilated Warrant or stock certificate.

        15.    Descriptive Headings.    The descriptive headings of the several paragraphs of this Warrant are inserted for convenience only and do not constitute a part of this Warrant. The language in this Warrant shall be construed as to its fair meaning without regard to which party drafted this Warrant.

        16.    Governing Law.    This Warrant shall be construed and enforced in accordance with, and the rights of the parties shall be governed by, the laws of the State of California.

        17.    Survival of Representations, Warranties and Agreements.    All representations and warranties of the Company and the holder hereof contained herein shall survive the Date of Grant, the exercise or conversion of this Warrant (or any part hereof) or the termination or expiration of rights hereunder. All agreements of the Company and the holder hereof contained herein shall survive indefinitely until, by their respective terms, they are no longer operative.

        18.    Remedies.    In case any one or more of the covenants and agreements contained in this Warrant shall have been breached, the holders hereof (in the case of a breach by the Company), or the Company (in the case of a breach by a holder), may proceed to protect and enforce their or its rights either by suit in equity and/or by action at law, including, but not limited to, an action for damages as a result of any such breach and/or an action for specific performance of any such covenant or agreement contained in this Warrant.

        19.    No Impairment of Rights.    The Company will not, by amendment of its Charter or through any other means, avoid or seek to avoid the observance or performance of any of the terms of this Warrant, but will at all times in good faith assist in the carrying out of all such terms and in the taking of all such action as may be necessary or appropriate in order to protect the rights of the holder of this Warrant against impairment.

        20.    Severability.    The invalidity or unenforceability of any provision of this Warrant in any jurisdiction shall not affect the validity or enforceability of such provision in any other jurisdiction, or affect any other provision of this Warrant, which shall remain in full force and effect.

        21.    Recovery of Litigation Costs.    If any legal action or other proceeding is brought for the enforcement of this Warrant, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Warrant, the successful or prevailing party or parties shall be entitled to recover reasonable attorneys' fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

[Remainder of page intentionally left blank]

12


        22.    Entire Agreement; Modification.    This Warrant constitutes the entire agreement between the parties pertaining to the subject matter contained in it and supersedes all prior and contemporaneous agreements, representations, and undertakings of the parties, whether oral or written, with respect to such subject matter.


 

 

DOT HILL SYSTEMS CORP.

 

 

By:

    


 

 

Title:

    


 

 

Address:

    

    
    

 

 

Date:

    

13



EXHIBIT A-1

NOTICE OF EXERCISE

To: DOT HILL SYSTEMS CORP. (the "Company")

        1.    The undersigned hereby:

      o
      elects to purchase            shares of Common Stock of the Company pursuant to the terms of the attached Warrant, and tenders herewith payment of the purchase price of such shares in full, or

      o
      elects to exercise its net issuance rights pursuant to Section 10.2 of the attached Warrant with respect to            shares of Common Stock.

        2.    Please issue a certificate or certificates representing said shares in the name of the undersigned or in such other name or names as are specified below:



(Name)

 




(Address)
3.
The undersigned represents that the aforesaid shares are being acquired for the account of the undersigned for investment and not with a view to, or for resale in connection with, the distribution thereof and that the undersigned has no present intention of distributing or reselling such shares, all except as in compliance with applicable securities laws.

SUN MICROSYSTEMS, INC.

 

(Signature)


(Date)

 

 


EXHIBIT A-2

NOTICE OF EXERCISE

To: DOT HILL SYSTEMS CORP. (the "Company")

        1.    Contingent upon and effective immediately prior to the closing (the "Closing") of the Company's public offering contemplated by the Registration Statement on Form S, filed, 19, the undersigned hereby:

      o
      elects to purchase            shares of Common Stock of the Company (or such lesser number of shares as may be sold on behalf of the undersigned at the Closing) pursuant to the terms of the attached Warrant, or

      o
      elects to exercise its net issuance rights pursuant to Section 10.2 of the attached Warrant with respect to            Shares of Common Stock.

        2.    Please deliver to the custodian for the selling shareholders a stock certificate representing such shares.

        3.    The undersigned has instructed the custodian for the selling shareholders to deliver to the Company $                        or, if less, the net proceeds due the undersigned from the sale of shares in the aforesaid public offering. If such net proceeds are less than the purchase price for such shares, the undersigned agrees to deliver the difference to the Company prior to the Closing.


SUN MICROSYSTEMS, INC.


(Name)

 




(Address)


(Date)

 

 


EXHIBIT B

CHARTER





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DOT HILL SYSTEMS CORP. WARRANT TO PURCHASE SHARES OF COMMON STOCK
EXHIBIT A-1 NOTICE OF EXERCISE
EXHIBIT A-2 NOTICE OF EXERCISE
EXHIBIT B CHARTER
EX-10.1 4 a2085556zex-10_1.htm EXHIBIT 10.1
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CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

EXHIBIT 10.1


Product Purchase Agreement

        This Product Purchase Agreement including Exhibits ("Agreement") is made on and as of the 24th day of May, 2002 (the "Effective Date") by and among Sun Microsystems, Inc. a Delaware corporation, with offices at 901 San Antonio Road, Palo Alto, CA 94303 and Sun Microsystems International B.V., a Netherlands corporation, with offices at Computertweg 1, 3821 AA Amersfoort, the Netherlands (hereinafter together referred to as "Sun") and DotHill Systems Corporation, a Delaware corporation, with offices at 6305 El Camino Real, Carlsbad, California, 92009 and Dot Hill Systems B.V., a Netherlands corporation, with offices at Marssteden 94, 7547 TD Enschede, the Netherlands (hereinafter together referred to as "Supplier").

        WHEREAS Supplier is a seller of certain component parts, materials or finished goods, and

        WHEREAS Sun is a manufacturer of computing devices and platforms that incorporate such component parts, materials and finished products for sale to third parties, and

        WHEREAS Sun and Supplier desire to establish and agree upon terms and conditions in this Agreement that will apply to the purchase of Supplier's products by Sun.

        NOW THEREFORE in consideration of the mutual promises and undertakings of the parties hereto, the parties agree as follows:

1      DEFINITIONS

        Solely for purposes of this Agreement, the following terms and their grammatical variations shall have the meanings set forth hereinafter:

        1.1    Award Letter  shall mean that document executed by Sun and Supplier specifically referencing this Agreement that sets out the particular commitments of the parties with respect to prices and other terms relative to the purchase of specific Products pursuant to the terms and conditions of this Agreement. An Award Letter template is attached hereto as Exhibit A-1 for reference purposes only and is not binding on either party. An Award Letter shall not constitute a commitment to purchase any particular quantity of Products.

        1.2    Confidential Information  shall mean all information, materials and technology (a) disclosed in writing to a party hereto by the other party hereto (whether graphic, electronic or any other form) that are marked as proprietary or confidential; or (b) disclosed orally (or by demonstration or in some other means which is inherently impractical to mark), is identified as confidential at the time of disclosure and within thirty (30) days after the disclosure, is followed up with a brief written description and confirmation of the confidential nature of the information to the recipient sufficient to put the recipient on fair notice as to what was, and was not Confidential Information. Confidential Information may include proprietary information of third parties who have granted licenses to the disclosing party. Sun Product forecasts, Sun product roadmaps, Sun delivery schedules, Sun Product volumes, Product pricing and Sun Source Code (if any) under this Agreement shall be considered Sun Confidential Information hereunder, regardless of whether disclosed orally or in writing, or whether or not marked "Confidential" or "Proprietary." Supplier product forecast acknowledgements, Product pricing under this Agreement, Supplier Product roadmaps and Supplier Product costs and Product cost projections disclosed pursuant to Section 4.3 and Supplier Source Code (if any), shall be considered Supplier

1



Confidential Information hereunder, in each case, regardless of whether disclosed orally or in writing, or whether or not marked "Confidential" or "Proprietary."

        1.3    Demand Replenishment Program  shall mean the program which provides for Supplier-owned Product located at Supplier's facilities or Supplier-designated 3rd party hub locations to be delivered to Sun designated location(s) within the timeframe(s) such Product is required by Sun and which shall be provided to Supplier by means of a Demand Trigger.

        1.4    Demand Trigger  shall mean the mechanism, whether written or by electronic means in a method agreed to by the parties, by which Sun communicates to Supplier the required Products, quantities, delivery locations and delivery timeframes, under purchase orders ("P.O.") delivered by Sun to Supplier in accordance with the terms of this Agreement.

        1.5    Documentation  means any any user manuals, installation guides, configuration guides, trouble-shooting guides, release notes, Product information sheets, read-me files and other documents which Supplier provides with the Licensed Software or Products for use and reference by end users, including but not limited to product literature (provided in electronic, printed and hyper-text form), guides and descriptions relating to the Licensed Software and Licensed Firmware.

        1.6    Error  means any failure of the Licensed Software or Licensed Firmware to conform to the functional, operational and performance requirements described in the Specifications or Documentation.

        1.7    Error Correction  means a modification, patch, fix or addition to the Licensed Software Licensed Firmware that establishes a procedure or routine that eliminates an Error in the Licensed Software or Licensed Firmware.

        1.8    Intellectual Property Rights  shall mean all intellectual property rights worldwide arising under statutory or common law or by contract and whether or not perfected, now existing or hereafter filed, issued, or acquired, including all (a) patent rights; (b) rights associated with works of authorship including copyrights and mask work rights; (c) rights relating to the protection of trade secrets and confidential information; and (d) any right analogous to those set forth herein and any other proprietary rights relating to intangible property; but specifically excluding trademarks, service marks, trade dress and trade names.

        1.9    Leadtime  shall mean the number of days, or fraction thereof, from placement of a P.O. or Demand Trigger to the timeframe of delivery to the specified delivery location. Leadtimes shall be set out in the Award Letter.

        1.10    Licensed Software  shall mean the software programs that are identified in an Award Letter, including (a) any diagnostics, set-up configuration software and device drivers, if any, included in such programs; and (b) Updates, Upgrades, and Localized Versions that are made available by Supplier to Sun under this Agreement.

        1.11    Licensed Software Fees  shall mean the fees, if any, for each copy of the Licensed Software as set forth in the Award Letter.

        1.12    Licensed Firmware  shall mean Supplier microcode which forms an integral part of a Product that is made available by Supplier to Sun under this Agreement, including (a) any diagnostics, set-up configuration software and device drivers included in such microcode; and (b) Updates and Upgrades that are made available by Supplier to Sun under this Agreement.

        1.13    Localized Versions  shall mean a version of the Licensed Software or Documentation that is customized for use in an agreed upon foreign language. A description of the Localized Versions that Supplier will provide to Sun, the fees associated with such Localized Versions, and schedules for delivery by Supplier to Sun are set forth in Section 18.2.8 of the Agreement.

2



        1.14    Notice  shall mean the giving of notice in the manner described in Section 27.8 below.

        1.15    Object Code  shall mean the fully complied version of a software program or microcode that can be executed by a computer and used by a user without further compilation.

        1.16    Product(s)  shall mean those storage hardware and software products and component parts made available for sale or license by Supplier as are more specifically described in the applicable Award Letter.

        1.17    Source Code  shall means program code in high-level computer language readable by humans skilled in the language. "Source Code" includes available related documentation and tools, including comments, internal development tools and build environment.

        1.18    Specifications  shall mean the applicable product specifications for Products. The initial Specifications are set out in an exhibit to the applicable Award Letter.

        1.19    Sun Contractor(s)  shall mean the party or parties set forth in an Award Letter who provide integration services to Sun, including without limitation, manufacture, assembly and test, and who have been authorized by Sun in writing to purchase Products from Supplier in conjunction with such services.

        1.20    Sun-unique Components  shall mean those components and/or raw materials that contain Sun-unique trademarks, labeling and colors provided by Sun to Supplier and which the parties have agreed upon from time to time, on a Product by Product basis, are to be used exclusively in Products to be provided to Sun under this Agreement, but excluding in all cases those components and/or raw materials that do not contain Sun-unique trademarks, labeling and colors. A list of Sun-unique Components if any, shall be made a part of each Award Letter.

        1.21    Sun Logos  shall mean the Sun corporate logo and StorEdge logo as Sun may provide to Supplier from time to time under this Agreement, and no other logo, mark or designation.

        1.22    Sun-Originated Error Corrections  shall have the meaning set forth in Article 9.0 of Exhibit E.

        1.23    Update  means a release of the Licensed Software or Licensed Firmware containing substantially only Error Corrections, minor new features, functionality and/or performance enhancements.

        1.24    Upgrade(s)  means later releases, modifications, enhancements, or extensions to the Licensed Software and Licensed Firmware containing major new features or functionality.

        1.25    Upside Support  shall mean the maximum percentage increase (set out in each Award Letter) in the quantity of Product(s) that Sun may purchase and Supplier shall sell, manufacture and ship to Sun in excess of the quantities set out in Sun's outstanding P.O.s and/or unconsummed portion of the then-current forecast.

2      SCOPE

        2.1    Purchase of Products.    Supplier grants to Sun the right, for the period set forth in each Award Letter which period shall commence upon the date of Supplier's first customer shipment of a particular Product to Sun (the "Minimum Purchase Rights Period"), to purchase from Supplier production volume quantities of the Product under the terms and conditions of this Agreement and the applicable Award Letter. This Agreement does not constitute a contract to purchase any quantity of Products from Supplier. In the event that Sun elects to purchase Products from Supplier, Sun shall issue and deliver P.O.s to Supplier. Supplier shall accept Sun's P.O.s and schedule delivery of Products to Sun to the extent that such P.O.s are consistent with Sun's then current forecast and Leadtimes. The

3


parties agree that P.O.s may be issued and shall be deemed received in the manner provided in Exhibit A.

        2.2    Applicable Parties.    

            2.2.1    This Agreement applies with respect to all current or future Sun subsidiaries, locations and operations of Sun, wherever those may be located, and which are controlled by or are under the control of Sun.    The term "Sun subsidiaries" in this Section 2.2.1 means entities in which Sun controls more than fifty percent (50%) of the voting securities thereof only for so long as such requirement is met. This Agreement applies with respect to all current or future Supplier subsidiaries, locations and operations of Supplier, wherever those may be located, and which are controlled by or are under the control of Supplier. The term "Supplier subsidiaries" in this Section 2.2.1 means entities in which Supplier controls more than fifty percent (50%) of the voting securities thereof only for so long as such requirement is met. Supplier subsidiaries performing under this Agreement must be separately qualified by Sun prior to commencement of performance.

            2.2.2    Subject to the terms of this Section 2.2.2, upon written request by Sun, Supplier agrees to sell Products to Sun Contractors. Supplier shall use commercially reasonable efforts to negotiate and enter into an agreement with Sun Contractor(s) for the purchase of Products. In connection with such negotiations, Supplier shall extend terms and conditions to Sun Contractors which are [...***...] and which agreement will include without limitation that (i) [...***...] and (ii) [...***...]. Supplier shall have the right to determine the creditworthiness of any Sun Contractor and if Supplier determines that such Sun Contractor is not creditworthy, then Supplier may require such Sun Contractor to pay for such Products on a cash on delivery basis or through a letter of credit. All purchases made by Sun Contractors shall be added to Sun's cumulative volume of Products purchased for the purpose of determining any applicable volume discounts provided to Sun under this Agreement. Sun shall be liable to pay only for Products ordered by and invoiced directly to Sun and shall not be liable to pay for any Products ordered by Sun Contractors. Sun shall have the right to enforce Sun Contractor(s) rights under this Agreement or such other agreement entered into by Supplier and the Sun Contractor(s) related to the subject matter hereunder and Supplier agrees to incorporate language into its agreements with Sun Contractor(s) that establishes that Sun is an intended third party beneficiary of that agreement in accordance with the terms of this subsection.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        2.3    Alternative Sources of Products and External Manufacturers.    Unless otherwise agreed to in the applicable Award Letter, Sun requires that Supplier use companies which provide manufacturing services ("External Manufacturers") to manufacture the Products. The parties will identify in the Award Letter the External Manufacturer and location of the facility for manufacture of the Products. Supplier will contract with the identified External Manufacturer for the manufacturing services related to the Product. Upon mutual agreement, which agreement will not be unreasonably withheld, delayed or conditioned, Supplier or Sun may change the External Manufacturer for the Products, add additional External Manufacturers for the Products and/or Supplier may perform on its own integration, customization, assembly and test activities related to the Products; provided however that Sun shall not be required under any circumstances to accept any alternative to the External Manufacturer that does not meet Sun's engineering, qualification and logistics requirements. Use of External Manufacturers shall not relieve Supplier from its duties under this Agreement. The External Manufacturer will build to the Product Specification and Supplier remains fully responsible to Sun for the Products at all stages.

4



        2.4    Dedicated Personnel.    Supplier shall dedicate at least [...***...] personnel to servicing the Sun account. These will initially be [...***...] Selection of individuals for these positions will be subject to approval by Sun, which approval will not be unreasonably withheld, delayed or conditioned, and such individuals assigned will be replaced upon reasonable notice from Sun if cause exists for such replacement. Supplier will select and identify the initial dedicated personnel, with the exception of the [...***...], within ten (10) business days of execution of this Agreement. Supplier will select and identify the [...***...] at least thirty (30) days prior to the date Sun makes its announcement of general availability of Product to its customers, which date will be communicated to Supplier. The full cost and all expenses of these personnel will be Supplier's responsibility. The individuals will be required to execute normal confidentiality agreements and comply with rules established by Sun (or the External Manufacturers) for employees of other companies working in Sun facilities. Details of the roles of the dedicated personnel are set out in Exhibit D. Sun will provide office space as Sun reasonably deems appropriate in its facilities for those Supplier personnel that Sun requires work at Sun.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        2.5    Dedicated Space.    Supplier will provide dedicated office space in its headquarters facility for Sun personnel to work when they are visiting Supplier. Sun personnel will follow Supplier's rules, security requirements and instructions provided to such personnel when working on Supplier's premises. The Sun personnel assigned to work at Supplier's facility will be required to execute confidentiality agreements prior to the commencement of such work. Details of the dedicated space are set out in Exhibit D.

        2.6    Product Differentiation.    Supplier will undertake the following activities to permit the Products that Supplier sells to Sun under this Agreement to be differentiated from other products that Supplier sells to other parties:

            2.6.1    Supplier shall not disclose to any third party, without Sun's prior written consent, [...***...] any new Sun server models that Sun makes available during the [...***...] period commencing on the Effective Date. The term of the period of non-disclosure under this Section 2.6.1 for each new Sun server model shall be [...***...] from the date of Sun's General Availability of such new Sun server model.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            2.6.2    During the term of the Agreement, Supplier shall not disclose to any third party, without Sun's prior written consent, [...***...]Supplier's disk array products [...***...].

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            2.6.3    Supplier and Sun will work together to establish link and launch capabilities for Sun's storage management software within sixty (60) days of Sun's General Availability of a Product. The Licensed Software included with a Product shall be able to see and manage Supplier's disk array products and the Products.

            2.6.4    During the Term of the Agreement, Supplier shall not disclose to any third party without Sun's prior written consent [...***...] The term of the period of non-disclosure under this Section 2.6.4 shall be: (a) for Sun servers that have been released for General Availability, [...***...] from the Effective Date of this Agreement; and (b) for new Sun servers models, [...***...] from the date of General Availability of the new Sun server model.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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        2.7    Training.    Sun's training requirements are set forth in Exhibits D-1 and E.

        2.8    Compensation Architecture.

            2.8.1    Supplier Sales Force Crediting.    Prior to Sun's Revenue Release of Products, Supplier will institute:

              2.8.1.1    End User.    A compensation architecture which, on a per-transaction basis, provides to Supplier end-user sales representatives/sales managers, [...***...] whether Products/services are [...***...] Elements of [...***...] include [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

                (a)  [...***...] is defined as providing the Supplier sales representatives/sales managers [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

                (b)  Revenue credit is defined as achievement against goal.

                (c)  Compensation is defined as commission or incentive bonuses paid.

                (d)  To qualify for [...***...], Supplier sales personnel must register those transactions in which they have encountered Sun sales activity on the same transaction with Supplier commissions accounting. Supplier shall provide a monthly summary of registered transactions to Sun for validation, in spreadsheet or mutually-agreed format. The summary shall be received by the tenth (10th) day following the end of the month in which a relevant sale was made.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

                (e)  Data to be provided by Supplier to Sun in the summary will include: end-user name, partner name (if applicable), city, state/country, Sun storage rep name, and approximate number of units.

                (f)    Sun shall validate transactions which are listed in the summary, including number of units sold, by no later than the twenty-sixth (26th) day of the month in which the summary was timely received.

              2.8.1.2    Channel/OEM.    A compensation architecture which, on a per-transaction basis, provides to Supplier channel/OEM reps/sales managers, [...***...] whether Products/services are [...***...] Elements of [...***...] include [...***...].

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

                (a)  [...***...] is defined as providing the Supplier channel/OEM representatives/sales managers [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

                (b)  Revenue credit is defined as achievement against goal.

                (c)  Compensation is defined as commission or incentive bonus paid.

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                (d)  To qualify for [...***...] Supplier sales personnel must register their transactions with Supplier commissions accounting.

                (e)  Supplier shall provide a monthly summary of registered transactions to Sun for validation, in spreadsheet or mutually-agreed format. The Summary will be received by Sun by the tenth (10th) day following the end of the month in which the sale was made.

                (f)    Data to be provided in the summary will include: end-user name, partner name (if applicable), city, state/country, Sun storage rep name, and approximate number of units. Sun shall validate transactions which are listed in the summary, including number of units sold, no later than the twenty-sixth (26th) day of the month in which the summary was timely received.

              2.8.1.3A    compensation plan implementation which provides credits to Supplier sales personnel based on the month of shipment of the Product, not in the month of reporting,

              2.8.1.4    To ensure channel neutrality in order placement, at the end of each fiscal quarter and year end, a grace period of an additional ten (10) days will be granted for finalization of quarterly representative results.

            2.8.2    Supplier Sales Coverage of Sun Microsystems

              2.8.2.1    Supplier and Sun shall each designate a sales program manager as its key sales implementation liaisons between the companies. Not less than four times per year, during the Initial Term of this Agreement, the program managers will meet and hold sales program reviews which will cover field engagement issues, relationship management coverage, sales coverage, product updates, and other issues relevant to the parties sales personnel. Each party will comit to having representation from sales management to attend these sales program reviews..

              2.8.2.2    Supplier shall designate sales relationship managers and a key technical sales contacts for the following Sun geographical entities: (a) United States, (b) Canada, (c) Latin America, (d) Europe, Middle East, and Africa (EMEA), and (e) Asia Pacific and Japan.

              2.8.2.3    Sun shall designate a storage sales management contact and a storage technical sales contact for each of the above geographical entities.

              2.8.2.4    Supplier shall goal and compensate the above personnel for the revenue and, where goaled, the contribution portion of their compensation plan exclusively based on sales of Sun-branded Supplier Product.

              2.8.2.5    Sun will provide the Supplier relationship managers with a geographic breakdown of its shipments of Products to the above-listed territories on a quarterly basis no later than the twenty-sixth (26th) day of the month following the end of each quarter. The personnel designated in this Section 2 shall be kept in place during the term of this Agreement.

        2.9    Supplier Roadmaps.    In their quarterly management reviews, the parties will be discussing Supplier's product roadmaps. When Sun is interested in adding one of Supplier's new storage array products to the Products it is purchasing, it will inform Supplier in writing as early as it is reasonable to do so. Supplier will then make Sun a written presentation of the new storage array product with sufficient specifications and prototypes for Sun to evaluate the design and features.

        2.10    Management Reviews.    The parties will hold quarterly management reviews (QMR) to discuss Supplier's scorecard, key messages, product roadmaps and other topics. They will also hold quarterly Product Cost Review (PCR) meetings to discuss cost reductions and other cost related issues. Reports for the quarterly meetings will be due in advance of such meetings. The parties will also hold

7



quarterly executive reviews (ERs). Each party will designate its senior executive representative and their teams.

3      TERM

        The term of this Agreement shall commence on the Effective Date and continue for a period of [...***...] ("Initial Term") and shall thereafter be automatically renewed for additional [...***...] periods (the "Term") unless either party gives written Notice of termination at least [...***...] before any anniversary of the end of the Initial Term or the renewal term, as the case may be. If any Award Letter is still in effect at the time this Agreement terminates or expires, then this Agreement shall continue in effect solely as to such Award Letter until such time as the Award Letter is terminated or expires.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

4      FORECAST/PRODUCT PRICING

        4.1    Forecast.    Sun shall use its reasonable efforts to provide Supplier with a [...***...] rolling forecast of its intended purchases updated quarterly. Such forecast will be for Supplier's convenience only and shall not create any obligation or liability for Sun to purchase Product in accordance with such forecast, except for certain components as may be expressly provided for in other provisions of this Agreement.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        4.2    Product Pricing.    Product descriptions and pricing set forth in the applicable Award Letter. Unless otherwise set forth in the Award Letter, the prices from Supplier will be (a) based on [...***...], (b) inclusive of [...***...]; and (c) exclusive of [...***...]. Supplier will provide to Sun the agreed upon [...***...] if any, that is set forth in each Award Letter; provided however that the Product pricing may be subject to [...***...] Supplier and Sun will put in place a review mechanism to cover [...***...] in specific [...***...] situations.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        4.3    Cost Reductions/Savings.

            4.3.1    Cost Reductions.    Supplier will work actively to achieve cost reductions on all materials/processes associated with Product. Supplier will provide to Sun an anticipated [...***...] profile on a quarterly basis as part of Sun's Product Cost Review process.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            4.3.2    Cost Savings.    In addition to the foregoing, Supplier will work actively to achieve additional cost reductions which lower Product costs and Supplier is encouraged to suggest to Sun changes to materials/processes, however small, that will result in improved performance, reliability or yield of Products. Unless otherwise set forth in the Award Letter, if Sun and/or Supplier initiate changes which reduce the cost of the Products and that are accepted by Sun, [...***...] of the cost savings beyond the per quarter price reduction required under section 4.2 will be passed on to Sun immediately upon implementation of the change to the Product for Product that incorporates the change. The remaining [...***...] of such cost savings will be retained by Supplier.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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            4.4  Packaging.    All prices must include packaging in accordance with Sun's packaging requirements including without limitation those requirements set forth in the then-current Packaging Specification for OEM Development Criteria provided to Supplier by Sun. Sun encourages the use of reusable packaging to reduce waste and therefore cost to the Product.

            4.5  Labeling.    All Product pricing must include the costs of labeling in accordance with Sun's labeling requirements (system level labels, FRU labels, packaging labels, Customer Information sheets, etc.) including without limitation those requirements set forth in Engineering Specification for Part Label Identification 950-1419-xx and Bar Code Marking Standard for Suppliers, 950-1037-xx provided to Supplier by Sun.

5      DESIGN AND DEVELOPMENT WORK.

        The parties do not intend to engage in any development under the terms of this Agreement. Should the parties determine to engage in any development activity, the parties will enter into a separate development agreement in advance of the commencement of such activity which will include all appropriate terms.

6      ALLOCATION

        Supplier will notify Sun promptly whenever Supplier identifies a reasonable likelihood that there is or will be a materials or capacity constraint that could negatively affect Supplier's ability to meet Sun's existing or forecasted needs for Product(s) ("Supply Constraint"). During any period of Supply Constraint, Supplier agrees, at a minimum, to allocate materials and capacity to Sun under whichever of the following formulas would [...***...]: (i) in proportion to [...***...]; (ii) in proportion to [...***...]; or (iii) any allocation formula which [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

7      [...***...] PRICES

        Supplier represents and warrants that the prices charged by Supplier to Sun for the Product(s) are [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

8      PAYMENT TERMS/INVOICES

        8.1    Unless otherwise specified in the applicable Award Letter, payment is due within ten (10) days after the receipt of invoice or receipt of Product whichever is later ("Payment Due Date") unless Sun disputes an invoice. Unless otherwise specified in the applicable Award Letter, payment shall be made in U.S. Dollars. Sun shall not be required to pay the disputed portion of any invoice, pending resolution of that dispute; provided, however that Notice of the dispute has been forwarded to Supplier prior to the Payment Due Date.

        8.2    Payment of an invoice does not constitute acceptance of Products. Upon prior notification to Supplier, (i) invoices will be subject to adjustment for errors, shortages, and/or rejected Products and (ii) the amount of all good faith claims for monies due to Sun by Supplier relating to Products may be deducted by Sun from Supplier's outstanding invoices under this Agreement.

        8.3    The information on Supplier's invoice shall include, but not be limited to, the following: P.O. number; Sun part number(s); quantities; unit value and agreed upon settlement currency; and freight charges, if applicable, stated separately. Invoices must be addressed to Sun's Accounts Payable

9



Department, P.O. Box 7550, Mountain View, CA, 94039-7550. With respect to U.S. imports, information provided on Supplier's invoice shall conform to the requirements specified in the U.S. Code and Code of Federal Regulations.

9      LEADTIME/DELIVERY

        9.1    Leadtime.    Leadtime for each Product shall be as specified in the Award Letter.

        9.2    Delivery.    Unless otherwise specified in an Award Letter, delivery shall be FCA (INCOTERMS 2000) Sun designated facility.

        9.3    DeliveryPerformance.    If Supplier is unable to deliver the total quantity of Products ordered for delivery by Supplier pursuant to a Demand Trigger, Supplier shall notify Sun promptly, and Sun may, at its sole option, consent to partial delivery. If Sun does not consent, Sun may: (1) reschedule the delivery or (2) if such partial delivery is due to fault of Supplier, cancel the affected portion of the order without any further obligation to Supplier for the canceled portion. Partial deliveries shall be separately invoiced by Supplier.

        9.4    Extraordinary Transportation for Late Deliveries.    If it should be reasonably expected that a shipment of Product will not be delivered on the agreed delivery date due to fault of Supplier, upon Sun's request Supplier shall, at Supplier's expense, use any extraordinary transportation to deliver Product at the earliest possible date.

        9.5    Risk of Loss or Damage.    Supplier shall be responsible for any loss or damage to Product due to Supplier's failure to properly preserve, package, or handle the Product. Supplier shall adhere to the requirements set forth in the 950-1685-xx, Specification for Materials used to Close, Seal & Secure Containers, as amended from time to time by Sun, provided to Supplier separately from this Agreement. Notwithstanding any prior inspection, Supplier will bear all risk of loss, damage or destruction to the ordered Products until delivery to the specified delivery location.

10    RESCHEDULING/CANCELLATION

        10.1    Rescheduling.    Sun may, from time to time, reschedule all or part of its delivery requirements, at no charge, from the current quarter into the subsequent quarter.

        10.2    Cancellation.    Sun may, from time to time, cancel all or any part of a P.O. prior to shipment of the Product(s) which is the subject of the P.O, subject to the terms of Section 10.3 with respect to Sun's first P.O. under this Agreement. Sun's liability for cancellation charges shall not exceed (i) for finished goods scheduled for delivery, [...***...], plus (ii) for that quantity of unfinished goods and Sun-unique Components that are within the specified minimum quantities and agreed upon lead times, [...***...], pursuant to this Agreement.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        Upon such Notice from Sun, Supplier shall:

            10.2.1    Immediately reduce/cancel its outstanding purchase orders for components and raw materials by the quantities in excess of those needed to meet Sun's requirements.

            10.2.2    Perform or have performed a physical inventory of materials that Supplier may reasonably claim were required to comply with Sun's delivery requirements and in-line with the appropriate quantity of Sun-unique Components ("Supplier Inventory"). Sun reserves the right, at its option, to perform an audit of Supplier Inventory. Sun's liability to pay, reimburse, or otherwise compensate Supplier for Supplier Inventory shall not exceed the minimum Supplier Inventory that

10



    was reasonably required to comply with the proposed delivery schedule(s) and lead times applicable to Sun's outstanding P.O.s.

            10.2.3    Use commercially reasonable efforts to return components to the supplier(s) at the same price at which they were purchased.

            10.2.4    Use commercially reasonable efforts to sell Products and Sun-unique Components to a third party subject to written approval by Sun pursuant to the terms of Article 20 below, at a price acceptable to Sun. Sun shall reimburse Supplier for the difference between Supplier's purchase price and the Sun-approved price at which it sold the Products/Sun-unique Components to a third party. If the sales price exceeds Supplier's component purchase price, then the excess shall first be applied to offset any obligation of Sun under this paragraph and any excess thereafter shall be retained by Supplier.

            10.2.5    Perform a physical inventory of the remaining Supplier Inventory within five (5) business days after completion of 10.2.1. through 10.2.4. above.

            10.2.6    Provide Sun documentation, satisfactory to Sun, within twenty (20) business days after receipt of Notice indicating the quantities and kind of Supplier Inventory that Supplier has not resold, reused or redirected to other use, or is not able to resell or otherwise use.

            10.2.7    Subsequent to Supplier's efforts under 10.2.1. through 10.2.6. above Sun shall respond to Supplier's claim for reimbursement or compensation within ten (10) business days after receipt of the documentation.

        Under no circumstances shall Sun be responsible for nor shall Supplier receive, duplicative cancellation charges. Cancellation by Sun under this Section of any P.O. shall not excuse Supplier's performance with respect to any other P.O. Payment by Sun of the cancellation charges agreed to by Sun and Supplier shall constitute a full compromise and settlement of all claims of Supplier for loss, expense or damages arising out of Sun's cancellation of the P.O.

        10.3    First Purchase Order.    Sun's first quarterly Purchase Order under this Agreement shall be: (a) non-cancelable; and (b) reschedulable over a twelve (12) month period.

11    UPSIDE SUPPORT/ACCELERATED DELIVERIES.

        The terms for Upside Support are set forth in the Award Letter. Supplier will use commercially reasonable efforts to accommodate Sun requests for Product beyond the Upside Support agreed to in the Award Letter. Requests for Product beyond the Upside Support may be subject to additional charges actually incurred by Supplier and other requirements related to manufacturing and materials cycle time, availability of personnel and manufacturing capacity. Supplier will inform Sun in writing of any additional charges and requirements that apply to delivery of Product beyond the Upside Support agreed to in the Award Letter and obtain approval from Sun to such additional charges and requirements prior to starting such Products. Upon designation of a Product as end of life by Sun, Supplier shall not plan for Upside Support unless specifically agreed to by the parties. When requested by Sun, Supplier shall use commercially reasonable efforts to sell and deliver to Sun Product(s) at an accelerated delivery schedule; provided however, that Sun shall be reasponsible for the payment of the actual, additional freight charges required to meet an accelerated delivery schedule for Products beyond the Upside Support agreed to in the Award Letter.

12    WARRANTY

        12.1    Product Warranty.    Subject to the exclusions and other limitations set forth in this Section 12.1, Supplier warrants that the Product(s) will be free from defects in design, materials and workmanship and will conform in all respects to the Specification(s) at the time of delivery of the

11


Product to Sun and for [...***...] months from the date of delivery of the Product to Sun. Supplier shall (a) for field failures, (i) first, repair or replace defective Product within the number of days set forth in Exhibit B after notification from Sun that the Product is defective or does not conform to the Specifications; (ii) then, if the Products can not be repaired or replaced within a commercially reasonable time, credit Sun for the amount paid for Product that has been returned to Supplier; and (b) for failures in manufacturing, within five (5) days after notice from Sun, credit Sun for the amount paid for Product that has been returned to Supplier and all freight charges related to the product return. Supplier makes no, and hereby disclaims, any warranty with respect to any design provided by Sun.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        Supplier shall not be required to make repairs or cause replacements of Products due to any of the following events, so long as they are not due to Supplier: (a) unauthorized modification or use outside the operating environment set forth in the Specification; (b) misuse, abuse, or improper installation; or (c) accident or negligence in use, storage, transportation (except when such transportation is the responsibility of Supplier) or handling. The warranty of this Section 12.1 shall not apply to engineering prototype (but, for clarification purposes, does apply to evaluation, training and demo units provided under Section 14.7).

        12.2    Unexpected Failures.

            12.2.1    For purposes of this Agreement, "Unexpected Failures" shall mean Product failures that relate to the same or similar root cause occurring within [...***...] after the date of delivery of the Product, equal to or in excess of [...***...] of the total number of a Product from any production lot or [...***...] of the total number of a Product delivered to Sun during any [...***...] period (the "Unexpected Failure Rate") and which would have constituted a breach of the warranty provided in Section 12.1.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            12.2.2    In the event of a suspected Unexpected Failure, Sun shall promptly notify Supplier, and shall provide the following information, if known and as may then exist: a description of the defect, and the suspected lot numbers, serial numbers or other identifiers, and delivery dates of the defective Products. Sun shall also deliver or make available to Supplier, samples of the defective Products for testing and analysis.

            Within five (5) business days of receipt of Notice from Sun, Supplier shall provide its preliminary findings regarding the potential cause of the failures. Thereafter, Supplier shall promptly provide the results of its root cause corrective analysis, its proposed plan for the identification of and the repair and/or replacement of the affected Products, and other reasonable and appropriate information.

            12.2.3    The parties shall cooperate and work together to expeditiously devise and implement a mutually acceptable corrective action program which is commercially reasonable under the circumstances and which minimizes disruption to the end users and Sun's direct and indirect distribution channels (the "Corrective Action Program"). The Corrective Action Program shall identify all costs related to the Unexpected Failure including, without limitation: material costs, labor costs (and associated housing and travel costs), freight costs, equipment costs and screen costs. The parties agree to negotiate in good faith any revisions to the Corrective Action Plan to address additional costs.

            12.2.4    Supplier shall be responsible for [...***...] of the following costs, expenses and liabilities under the Corrective Action Program: (a) for materials, (i) to repair and/or replace of

12



    the defective Products; or (ii) to provide Sun, upon return of the Product to Supplier, a credit or payment in an amount equal to the cost to Sun for qualified, nondefective replacement Products acceptable to Sun; b) labor costs (and associated housing and travel costs) to repair and/or replace the defective Products; and c) freight and transportation costs actually incurred in connection with the repair and/or replacement of the defective Products (and the larger product in which the Product is incorporated if the Product cannot be separated without undue inconvenience or disruption to the end user).

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            12.2.5    With respect to all costs agreed to in the Corrective Action Program (other than those set forth in section 12.2.4), Supplier shall [...***...]

        12.3    Licensed Software and Licensed Firmware Warranty.    Supplier represents and warrants that (a) the Licensed Software and Licensed Firmware will not, to the best of Supplier's knowledge, infringe or misappropriate any third-party patent rights; (b) the Licensed Software and Licensed Firmware will not infringe or misappropriate any third party copyright, trademark (excluding the Sun Logos) or trade secret; (c) Supplier has the right and power to enter into this Agreement and grant the licenses set forth herein; (d) the Licensed Software and Licensed Firmware will conform and continue to conform to the Specifications and Documentation; (d) the Licensed Software and Licensed Firmware and associated media contain no computer instructions designed to (i) disrupt, damage or interfere with use of computer or telecommunications equipment or facilities, or (ii) disrupt or corrupt the use, operation or results of any computer program; and (e) the Licensed Software and Licensed Firmware do not contain any virus, worm or other harmful code. Sun represents and warrants that the Sun Logos will not infringe any third-party trademark rights.

        12.4    EXCEPT FOR THE EXPRESS WARRANTIES STATED IN THIS SECTION 12 AND SECTION 8 OF THE TOOLING EXHIBIT, SUN AND SUPPLIER MAKE NO ADDITIONAL WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER. IN PARTICULAR, ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND, WITHOUT LIMITING THE PARTIES OBLIGATIONS UNDER ARTICLE 20, NON-INFRINGEMENT ARE EXPRESSLY EXCLUDED.

13    QUALITY/CUSTOMER SUPPORT/SPECIFICATION CHANGES

        13.1    Quality.    Supplier shall deliver Product(s) which conforms in all material respects to the Specifications and shall comply in all material respects with Supplier's Quality Program attached as Exhibit C to this Agreement.    Sun shall not be required to accept any Product which is not qualified by Sun for use in Sun's products.

        13.2    Customer Support.    During the term of this Agreement, and thereafter for the period of time set out in Exhibit B, Supplier will provide in-warranty and out-of-warranty customer service and support in accordance with Exhibit B. Supplier shall comply with the Customer Support Quality Requirements attached hereto as Exhibit C-1.

        13.3    Specification Changes.    Supplier-initiated changes to the Specification will be governed by the terms of Exhibit C. Sun may, at any time, request changes in writing to the Specifications, which changes shall be accepted by Supplier if within Supplier's then-current processes and/or is commercially reasonable. If the change causes an increase in the cost or the time required by Supplier for performance of any P.O. and Supplier so notifies Sun in writing, then if Sun wishes such change to be made, any adjustment to the price or delivery schedule and implementation date will be as agreed to by the parties in writing. No claim by Supplier for such an adjustment will be valid unless asserted within thirty (30) days from the date of Supplier's receipt of the change order. All changes to Products must

13



be made in accordance with Sun's Product Change Notification (PCN) process and the terms of Exhibit C.

14    SUPPLIER INITIATIVES

        14.1    Resident Supplier Program.    The parties have agreed to implement a Resident Supplier Program and the terms and conditions applicable to such Program, including a Statement of Work(s) and a Sun Confidential Disclosure Agreement specific to Resident Suppliers, will be set forth as Exhibit G.

        14.2    Demand Replenishment Program.    The parties have agreed to implement a Demand Replenishment Program and the terms and conditions related to each Demand Replenishment Program shall be set forth as an exhibit to the applicable Award Letter.

        14.3    Material Procurement and Inventory Management.    Supplier will use commercially reasonable efforts to ensure that the amount of finished goods inventory, work in process, and Sun-unique Component ("Inventory") is limited to that amount required to support the agreed upon lead times and Upside, unless otherwise agreed to in writing by Sun. The costs associated with any excess Inventory not authorized in writing by Sun will be borne by Supplier, notwithstanding any provision to the contrary, including Section 10.2. (Cancellation).

        14.4    Compliance with Supplier Handbook.    Sun shall make the most current version of the Supplier Handbook ("Handbook") available to Supplier during the term hereof. Supplier represents that it has read and familiarized itself with the Handbook. Supplier agrees to use commercially reasonable efforts to comply with the then most current version of the Handbook provided, however, that (a) unless otherwise agreed by the parties, Supplier shall have no obligation to disclose to Sun any detailed elements of Supplier's costs for materials, labor and overhead and Supplier's profits included in the Products that may be sold to Sun under this Agreement, and (b) Supplier shall not be obligated to comply with any requirements in the Handbook for which Supplier provides a reasonable objection to Sun in the form of a detailed Notice explaining the circumstances. In the event Supplier submits a Notice to Sun related to the Supplier Handbook, Sun and Supplier agree to negotiate in good faith to promptly resolve any reasonable objections that Supplier raises regarding its compliance with the Supplier Handbook. Supplier acknowledges that Sun will use the Supplier Handbook to evaluate Supplier's performance, including with respect to requirements that are the subject of unresolved Supplier objections. Supplier acknowledges that from time to time Sun may issue and revise the Supplier Handbook.

        14.5    Business Continuity Plan.    Supplier agrees to provide to Sun documented evidence of a business continuity plan to ensure Supplier's capability to provide the Products in an agreed upon timeframe after an event which may materially and adversely affect Supplier's ability to deliver Products to Sun as scheduled. Such event may include one or more of the following: (1) Supplier system(s) component failures (including without limitation, hard disk failure, computer virus, and local area network outages); (2) natural or man-made disasters (including without limitation, fire, flood, earthquake, bombing, sabotage, and vandalism); (3) any work stoppages of any kind, and (4) any failure of a Supplier subcontractor to provide materials. These plans also include development of alternate sourcing strategies for materials; redirection of Product manufacture, including work in progress and finished goods to another Supplier location/facility (subject to qualification by Sun). All such business continuity plans are subject to written approval by Sun. A Product-specific Business Continuity Plan shall be included as an exhibit to the Award Letter if required by Sun for the Product award. In no event shall Supplier increase Product costs under this Agreement as a result of these business continuity plans or as a result of the implementation of such.

        14.6    Certifications.    All shipping information, including that on invoices, packing lists, and packing labels will list the country of origin for all Products supplied, must be in both text and

14



scannable bar code formats and must comply with Sun's labeling specification documents 917-1335-xx, WWOPS Supplier Specifications for Barcoding of Packaging, and 950-1419-xx, Engineering Specification for Part Identification Labels. The invoice and packing list must also list the country of origin by part number. Supplier must conform with Sun's Origin Management System and its applicable procedures provided to Supplier by Sun.

        14.7    Qualification, Demonstration, Support and Training Units.

            14.7.1    Supplier agrees to provide Sun up to [...***...] of Products in exchange for Sun products. The Products and Sun products received by each party pursuant to this Section 14.7.1 shall be for internal use only, and not for resale. For purposes of this exchange, the products from Sun will be valued at [...***...] and the Products from Supplier will be valued at a [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            14.7.2    In addition to the units Sun receives from Supplier pursuant to Section 14.7.1, Supplier agrees to sell to Sun, in the quantities and in the mix determined by Sun, [...***...] of Products for Sun's internal use only, and not for resale. The price of such units shall be [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            14.7.3    All units offered for exchange or sale under this Section 14.7 will be made available to Sun prior to revenue release of each Product.

            14.7.4    This Section 14.7 will apply to new Products added to this Agreement in the future. For each new Product, Sun and Supplier will mutually agree to an additional amount for exchange units.

        14.8    Sun Programs.    Supplier will use commercially reasonable efforts to comply with all supply chain initiatives, including without limitation, Advanced Material Planning (AMP) and scorecarding (the "Programs"). Supplier shall not be obligated to comply with any requirements in the Programs for which Supplier provides a reasonable objection in the form of a detailed Notice to Sun explaining the circumstances. In the event Supplier submits a Notice to Sun related to the Programs, Sun and Supplier agree to negotiate in good faith to promptly resolve any reasonable objections that Supplier raises regarding its compliance with the Programs. Supplier acknowledges that Sun will use the Program requirements to evaluate Supplier's performance, including with respect to requirements that are the subject of unresolved Supplier objections to the Programs. Supplier acknowledges that from time to time Sun may revise the Programs.

15    AUDIT RIGHTS.

        Sun reserves the right, for itself and its customers where Sun has contractual requirements from its customers, to enter Supplier's premises or other facilities where the Products are being manufactured, upon reasonable notice and during normal business hours and subject to Supplier's and/or External Manufacturers' standard security procedures, to audit and inspect the quality of the manufacturing and testing procedures utilized and the resulting Products, and to verify that the Products conform to the contractual requirements and for Sun to confirm that Supplier is complying with the terms and conditions herein.

16    PRODUCT DISCONTINUANCE/END OF LIFE

        16.1    Supplier Product Discontinuance.    Supplier shall provide Sun with Product during the Minimum Purchase Rights Period as defined in Section 2.1. Supplier may discontinue manufacture and sale of a particular Product either: (a) upon [...***...] written notice following the expiration of the

15


Minimum Purchase Rights Period; or (b) within the Minimum Purchase Rights Period, on the following conditions: (i) [...***...] written notice by Supplier following [...***...] after Sun's revenue release of the Product (or system incorporating the Product); (ii) Sun's agreement, which it may not unreasonably withhold, delay or condition, to a replacement product which meets Sun's engineering and other qualification, marketing and scheduling requirements; (iii) Supplier's agreement to [...***...]; and (iv) mutual agreement on an inventory mitigation plan for the discontinued product. If Supplier discontinues production of Product without complying with the terms of 16.1(a) or 16.1(b), Sun may exercise its rights under any manufacturing rights agreement between the parties. Supplier shall accept Sun's P.O.s for discontinued Product for delivery during the [...***...] periods set forth in Sections 16.1(a) and 16.1(b).

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        16.2    Sun Product End of Life.    Sun shall notify Supplier in writing at least [...***...] prior to Sun ceasing to purchase any Product set forth in a P.O. due to Sun's discontinuance of a Product. Such Notice shall include Sun's requirements for such Product during such [...***...], or longer, period. Sun shall have the full end of life (``EOL") period specified in the Notice, during which Sun may take delivery of EOL quantities or remaining quantities of the Product, as the case may be.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

17    MANUFACTURING RIGHTS.  Manufacturing rights granted to Sun by Supplier are covered in a separate agreement to be executed along with this Agreement.

18    PROPRIETARY RIGHTS

        18.1    Sun Logos.

            18.1.1    Use of Sun Logos.    Except as expressly set forth in Section 18.1.2, Supplier is granted no right, title, or license to, or interest in, the Sun Logos. Supplier acknowledges Sun's rights in the Sun Logos and agrees that any use of the Sun Logos by Supplier shall inure to the sole benefit of Sun. Supplier agrees not to (a) challenge Sun's ownership or use of, (b) register, or (c) infringe the Sun Logos, nor shall Supplier incorporate the Sun Logos into Supplier's trademarks, service marks, company names, internet addresses, domain names, or any other similar designations. If Supplier acquires any rights in the Sun Logos by operation of law or otherwise, it will immediately assign such rights to Sun along with any associated goodwill, applications, and/or registrations.

            18.1.2    Logo License.    Sun grants to Supplier a non-exclusive, non-transferable, worldwide, royalty-free license, without the right to sublicense (except to the External Manufacturer designated in the Award Letter under terms and conditions no less restrictive than those set forth in this Section 18.1) to affix or have affixed the Sun Logos to the Products and related Documentation to be supplied to Sun under this Agreement, in the manner and as directed by Sun and in accordance with Sun's then-current trademark guidelines. Upon request of Sun, Supplier shall attribute all Sun Logos to Sun by using the appropriate marks as directed by Sun. In connection with the license granted hereunder, Sun shall have the unilateral right to establish such quality standards concerning the use of the Sun Logos as Sun deems reasonably necessary to protect the Sun Logos. The license granted by Sun pursuant to this Section 18.1.2 shall terminate automatically upon the effective date of expiration or termination of this Agreement, unless otherwise agreed to by Sun.

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        18.2    Licensed Software and Firmware.

            18.2.1    Software License.    With respect to the Licensed Software, Supplier hereby grants to Sun for each copy of the Licensed Software for which Sun has paid the Licensed Software Fees, if any, a non-exclusive, royalty-free, fully paid-up, perpetual, worldwide, license to use and distribute, directly or indirectly through multiple tiers of distribution, the Licensed Software in Object Code form on CD-ROM media or via the Internet pursuant to Sun's standard process. Any distribution of copies of the Licensed Software by Sun shall be made pursuant to Sun's standard form binary code license agreement, a copy of which is attached hereto as Exhibit F. Sun may make a reasonable number of backup copies of the Licensed Software for disaster recovery purposes. The license of this Section 18.2.1 is irrevocable with respect to all copies of the License Software for which Sun has paid all Licensed Software fees, if any, for such copies.

            18.2.2    Firmware License.    With respect to Products that contain Licensed Firmware, subject to the payment by Sun to Supplier of the applicable fees for each unit of Product, Supplier hereby grants to Sun a non-exclusive, fully paid-up, royalty free perpetual, worldwide, license to use and distribute, directly or indirectly through multiple tiers, in Object Code form the Licensed Firmware, solely as integrated into each Product that is purchased by Sun from Supplier under this Agreement. The expiration or termination of this Agreement shall not affect the license rights granted by Supplier to Sun for Licensed Firmware ordered by Sun prior to the expiration or termination date. The license of this Section 18.2.2 is irrevocable with respect to all Products for which Sun has paid all applicable fees for such Products.

            18.2.3    Documentation.    Sun desires for Supplier to modify the Documentation to create derivative works thereof that conform to Sun's requirements ("Sun-modified Documentation") for use with the Products. Subject to the payment of all applicable fees, if any, by Sun for Supplier's creation of such Sun-modified Documentation, Supplier hereby grants Sun a non-exclusive, fully paid-up, royalty-free, perpetual, worldwide, irrevocable license to reproduce and distribute, directly or indirectly, via CD-ROM media, printed form or the Internet pursuant to a Sun's standard process the Sun-modified Documentation, solely for use with the Product that is purchased by Sun from Supplier under this Agreement. If Sun and Supplier fail to reach agreement within a reasonable timeframe on the fees that will apply and schedule for the creation by Supplier of Sun-modified Documentation, Supplier further grants to Sun a non-exclusive, fully paid-up, royalty-free, perpetual, worldwide, irrevocable license to copy, have copied, and modify the Documentation, at Sun's cost and expense, to create Sun-modified Documentation solely for use with each Product that is purchased by Sun from Supplier under this Agreement.

            18.2.4    Internationalized and Localized Versions of Software and Documentation.    Supplier shall provide Sun both the internationalized and localized versions of the Licensed Software and Documentation as set forth below.

              18.2.4.1    Localized Versions.    Supplier shall deliver to Sun Localized Versions in [...***...] of the Licensed Software within [...***...] of Sun revenue release of the Licensed Software. Supplier shall deliver to Sun Localized Versions in [...***...] of the Licensed Software and Documentation within [...***...] of the later of: (a) Sun's revenue release of the Licensed Software; or (b) Sun's placement of a purchase order for such Localized Versions. At Sun's request, Supplier shall deliver to Sun Localized Versions in additional languages upon mutually agreed upon schedules and prices.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

              18.2.4.2    Charges.    Supplier shall deliver to Sun Localized Versions in the following languages at no charge: [...***...]. Supplier shall deliver to Sun the Localized Versions in the

17


      following languages at Supplier's actual cost for creating such Localized Versions: [...***...]). At Sun's s request, Supplier shall deliver to Sun Localized Versions in additional languages at Supplier's actual cost for creating such Localized Versions.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

              18.2.4.3    Supplier Nonperformance.    In the event Supplier fails to provide Sun with such Localized Versions following ten (10) business days' notice of non-performance from Sun, Supplier shall provide and license to Sun, at no additional charge, the necessary components to permit Sun to develop such Localized Versions. In the event Sun develops such Localized Versions, Sun will grant to Supplier a non-transferable, non-exclusive, worldwide, royalty-free license to use, reproduce, market and distribute such Localized Versions after Supplier reimburses Sun for its out-of-pocket costs actually incurred for creating the Localized Versions. Any such Localized Versions and localized Documentation shall be owned by Sun but shall, however, be subject to Supplier's pre-existing rights in the Licensed Software and Documentation.

            18.2.5    Source Code.    Supplier shall provide and license to Sun the Source Code for the Licensed Software for use solely for support and maintenance purposes in accordance with and subject to the terms of Article 9.0 of Exhibit E. Additionally, Sun shall provide and license to Supplier any Sun-Originated Error Corrections in accordance with and subject to the terms of Article 9.0 of Exhibit E.

            18.2.6    License Restrictions.    Sun acknowledges that Supplier claims that the Source Code of the Licensed Software and Licensed Firmware constitute valuable trade secrets of Supplier. Sun shall not, and shall not cause any third party to: (a) modify, adapt, alter, translate, or create derivative works of the Licensed Firmware or Licensed Software, except as and to the extent expressly permitted under Section 18.2.5; (b) distribute, sublicense, lease, rent, loan or otherwise transfer the Licensed Firmware or Licensed Software, except as and to the extent expressly permitted under Sections 18.2.1, 18.2.2 and 18.2.5; or (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the Source Code for any copies of Licensed Firmware or Licensed Software, except as and to the extent permitted by law for interoperability purposes.

            18.2.7    No Limitation on Use of Proprietary Technology.    Nothing in this Agreement shall be construed to limit or restrict any right of either party to register, encumber, transfer, license, access, reference, use, or practice any of its own Technology in any way for any purpose or use, including without limitation, the use in connection with the development, manufacture, distribution, marketing, promotion, and/or sale of any products.

19    SUN-UNIQUE FEATURES.

        Supplier shall not use, sell, distribute or otherwise transfer the customized configuration of the Products, created by the Sun bezel design and trademarks, labeling and color, except for the purposes of this Agreement.

20    INDEMNIFICATION

        20.1    Supplier Indemnity.    Supplier shall indemnify and hold harmless Sun and any of its affiliates, officers, directors, employees, assigns and successors for any loss, damage, expense, cost (including, but not limited to, attorneys' fees incurred in the enforcement of this indemnity) or liability to the extent that it is based upon a claim (including, without limitation, a claim by a Sun customer) that the Product, or any part thereof, the Licensed Software, Licensed Firmware or Supplier's manufacturing process, process technology or methodology (1) infringes or misappropriates any patent,

18


copyright, trade secret or intellectual property right of a third party, (2) has caused personal injury or damage to tangible property as a result of the negligent, reckless, malicious or willful acts or omissions of Supplier; or (3) has caused physical damage, business interruption or economic losses as a result of an error or omission caused by Supplier; provided that Sun (i) gives Supplier prompt written notice of any such claim made to Sun in writing, (ii) cooperates with Supplier, at Supplier's expense, in the defense of such claim, and (iii) gives Supplier the right to control the defense and settlement of any such claim to the extent covered by the indemnification provided herein. Supplier will: (i) defend or settle, at its own expense, any such claim; (ii) keep Sun advised of the status of any such claim and of its defense and/or negotiation efforts; and (iii) afford Sun reasonable opportunity to review and comment on significant actions planned to be taken by Supplier on behalf of Sun. Supplier shall not enter into any settlement that materially adversely affects Sun's rights or interests, without Sun's prior written approval which approval will not be unreasonably withheld, delayed or conditioned. Sun shall have no authority to settle any claim on behalf of Supplier. Notwithstanding anything to the contrary in this Section 20.1, Supplier shall not have any obligation under the indemnification provisions of this Agreement to indemnify or hold harmless any party for any loss, damage, expense, cost (including, but not limited to, attorneys' fees incurred in the enforcement of this indemnity) or liability to the extent that it arises out of or results from (v) the combination of the Products with any hardware or software that are not supplied by Supplier if the claim is avoided when the Product is not combined with such hardware or software; (w) any unauthorized modification of the Products by any party other than Supplier; (x) Supplier's use of any technical or other information provided by Sun to Supplier to develop or manufacture the Products; or (y) the negligent, reckless, malicious or willful acts or omissions of Sun.

        20.2    Additional Supplier Obligations    Should the manufacture, use, distribution or sale of a Product, or any part thereof, or Supplier's manufacturing process, process technology or methodology be enjoined or is reasonably likely to become enjoined by a preliminary or permanent injunction or is reasonably likely to be impacted by an adverse judgment, Supplier shall, and at no expense to Sun, (a) by license or other release, procure for Sun the right to continue to use and distribute the same, or (b) replace or modify the same to make it non-infringing, in a manner acceptable to Sun, without materially changing the form, fit, and function of the Product. However, if such claim can not be resolved on a commercially reasonable basis under (a) or (b) above, then, Sun may terminate the Award Letter for such Product and, in addition to its obligations under Section 20.1, Supplier shall return to Sun the fees and other charges paid by Sun to Supplier under the Award Letter less depreciation that is determined on a straight-line using an estimated useful life of sixty (60) months calculated from the date of delivery of the Product to Sun. Notwithstanding the foregoing, if a preliminary injunction that enjoins the use, distribution or sale by Sun of a Product is (y) lifted, removed or rescinded, and (z) an adverse judgment against Supplier is no longer anticipated with respect the use, distribution or sale by Sun of a Product, then Supplier shall have no further obligation to take any further action pursuant to subsection 20.2 (a) or (b) above with respect to the claim the was the subject of the preliminary injunction.

        20.3    Sun Indemnity.    Sun shall indemnify and hold harmless Supplier and any of its affiliates, officers, directors, employees, assigns and successors for any loss, damage, expense, cost (including, but not limited to, attorneys' fees incurred in the enforcement of this indemnity) or liability to the extent that it is based upon a claim (including, without limitation, a claim by a Supplier vendor) that the Sun Logos or Sun-Originated Error Corrections (1) infringes or misappropriates any patent, copyright, trade secret or intellectual property right of a third party, or (2) has caused personal injury or damage to tangible property as a result of the negligent, reckless, malicious or willful acts or omissions of Supplier; or (3) has caused physical damage, business interruption, or economic losses as a result of an error or omission caused by Supplier; provided that Supplier (i) gives Sun prompt written notice of any such claim made to Supplier in writing, (ii) cooperates with Sun, at Sun's expense, in the defense of such claim, and (iii) gives Sun the right to control the defense and settlement of any such claim to the

19



extent covered by the indemnification provided herein. Sun will: (i) defend or settle, at its own expense, any such claim; (ii) keep Supplier advised of the status of any such claim and of its defense and/or negotiation efforts; and (iii) afford Supplier reasonable opportunity to review and comment on significant actions planned to be taken by Sun on behalf of Supplier. Sun shall not enter into any settlement that materially adversely affects Supplier's rights or interests, without Supplier's prior written approval which approval will not be unreasonably withheld, delayed or conditioned. Supplier shall have no authority to settle any claim on behalf of Sun. Notwithstanding anything to the contrary in this Section 20.3, Sun shall not have any obligation under the indemnification provisions of this Agreement to indemnify or hold harmless any party for any loss, damage, expense, cost (including, but not limited to, attorneys' fees incurred in the enforcement of this indemnity) or liability to the extent that it arises out of or results from (w) the combination of the Sun Logos or Sun-Originated Error Corrections with any hardware or software that are not supplied by Sun to Supplier if the claim is avoided when the Sun Logos or the Sun-Originated Error Corrections is not combined with such hardware or software; (x) any unauthorized modification of the Sun Logos or Sun-Originated Error Corrections by any party other than Sun; or (y) the negligent, reckless, malicious or willful acts or omissions of Supplier.

21    TOOLING

        In the event that Sun pays Supplier to manufacture or have manufactured tooling, the terms and conditions related to such tooling shall be set forth in Exhibit I.

22    LIMITATION OF LIABILITY

        22.1    EXCEPT FOR DAMAGES ARISING UNDER ARTICLE 23 (CONFIDENTIALITY), NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR THE OTHER'S INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES REGARDLESS OF WHETHER THE PARTY WAS MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. NEITHER PARTY SHALL BE LIABLE TO THE OTHER UNDER THIS SECTION 22.1 IN EXCESS OF [...***...] ON A CUMMULATIVE BASIS OVER THE LIFE OF THIS AGREEMENT. ONE OR MORE CLAIMS WILL NOT ENLARGE THIS LIMITATION.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        22.2    EXCEPT FOR THE OBLIGATIONS UNDER ARTICLE 23 (CONFIDENTIAL INFORMATION), ARTICLE 12 (WARRANTY) AND ARTICLE 20 (INDEMNIFICATION, NEITHER PARTY SHALL BE LIABLE TO THE OTHER UNDER THIS AGREEMENT IN EXCESS OF THE CUMULATIVE AMOUNT (A) PAID BY SUN TO SUPPLIER AND (B) OWED BY SUN TO SUPPLIER UNDER NON-CANCELABLE PURCHASE ORDERS, FOR THE TWELVE (12) MONTHS IMMEDIATELY PRECEEDING THE CLAIM. IF THE CLAIM ARISES DURING THE FIRST TWELVE (12) MONTHS AFTER THE EFFECTIVE DATE, THE LIMITATION SET FORTH IN THIS SECTION 22.2 SHALL BE CALCULATED AS FOLLOWS: THE CUMULATIVE AMOUNT (A) PAID BY SUN TO SUPPLIER AND (B) OWED BY SUN TO SUPPLIER UNDER NON-CANCELABLE PURCHASE ORDERS, FOR SUCH SHORTER PERIOD SHALL BE DIVIDED BY THE NUMBER OF MONTHS THAT HAVE ELAPSED SINCE THE EFFECTIVE DATE AND SUCH QUOTIENT SHALL BE MULTIPLIED BY 12.

        22.3    Each party shall have no right to recover damages or indemnification of any nature, whether by way of lost profits, expenditures for promotion, payment for goodwill or otherwise made in connection with the business contemplated by this Agreement, due to the expiration or permitted or lawful termination of this Agreement.

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23    CONFIDENTIAL INFORMATION

        23.1    Each party shall protect the confidentiality and secrecy of the other party's Confidential Information and shall prevent any improper disclosure or use thereof by its employees, agents, contractors or consultants, in the same manner and with the same degree of care (but in no event less than a reasonable degree of care) as it uses in protecting its own information of a confidential nature during the term of this Agreement and for a period of three (3) years after the expiration or earlier termination of the Agreement (except for Source Code, which shall be protected in perpetuity). Sun Confidential Information shall be used solely in accordance with this Agreement and may be disclosed only to Supplier employees, agents and contractors having a need to know for the purposes of this Agreement and who have entered into a confidential disclosure agreement which is at least as restrictive as this Article 23.

        23.2    Each party must inform its employees having access to the other's Confidential Information of restrictions required to comply with this Section. Each party agrees to provide Notice to the other immediately after learning of or having reason to suspect a breach of any of the restrictions of this Article 23.

        23.3    The obligations set out in this Article 23 do not apply to information which (i) is rightfully obtained by the recipient without breach of any obligation to maintain its confidentiality; (ii) is or becomes known to the public through no act or omission of the recipient; (iii) the recipient develops independently without using Confidential Information of the other party; or (iv) is disclosed in response to a valid court or governmental order, if the recipient has given the other party prior written Notice and provides reasonable assistance so as to afford it the opportunity to object.

        23.4    Sun retains for itself all proprietary rights it possesses in and to all Sun Confidential Information. Accordingly, except as otherwise expressly permitted under section 18, Sun Confidential Information which Sun may furnish to Supplier will be in Supplier's possession pursuant only to a restrictive, nontransferable, nonexclusive license under which Supplier may use such Sun Confidential Information under the terms of this Agreement, solely for the purposes of testing, manufacturing, operating, servicing and repairing the Products for the sole benefit of Sun.

        Supplier retains for itself all proprietary rights it possesses in and to all Supplier Confidential Information. Accordingly, except as otherwise expressly permitted under section 18, Supplier Confidential Information which Supplier may furnish to Sun will be in Sun's possession pursuant only to a restrictive, nontransferable, nonexclusive license under which Sun may use such Supplier Confidential Information under the terms of this Agreement, solely for the purposes of enabling the testing, marketing, manufacturing, selling, operating, servicing and repairing the Products.

        23.5    Each party understands that the party receiving Confidential Information may now or in the future be developing proprietary information internally, or receiving proprietary information from third parties in confidence that may be similar to disclosed Confidential Information. Nothing in this Agreement shall be construed as a representation or inference that the receiving party will not develop products, for itself or others, that compete with the products, processes, systems or methods contemplated by disclosed Confidential Information.

        23.6    Each party acknowledges that any material violation by the receiving party of the rights and obligations provided in this Article 23 may result in immediate and irreparable injury to the disclosing party, and hereby agrees that the disclosing party shall be entitled to immediate temporary, preliminary, and permanent injunctive relief against any such continued violations upon adequate proof, as required by applicable law. Each party hereby submits itself to the personal jurisdiction of the courts of competent subject matter jurisdiction for purposes of entry of such injunctive relief.

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        23.7    Within thirty (30) days following the expiration or earlier termination of this Agreement, the receiving party shall, at the option of the disclosing party, either return to the disclosing party or destroy the disclosing party's Confidential Information and certify the same.

        23.8    Additional terms and conditions related to the confidentiality of Supplier Source Code are set forth in Section 10 of Exhibit E.

24    TERMINATION

        24.1    For Cause.    A party may, by written Notice, suspend its performance under this Agreement (or any applicable Award Letter), or cancel any P.O. hereunder without penalty, if:

            (i)    the other party fails to comply with any of the material provisions of this Agreement and such condition is not remedied within thirty (30) days after written Notice thereof; or

            (ii)  existence of one or more of the following circumstances: (x) a receiver or trustee in bankruptcy is appointed for Supplier or its property; (y) Supplier makes a general assignment for the benefit of its creditors; or (z) Supplier has commenced against it, proceedings under any bankruptcy, insolvency, or debtor's relief law, which proceedings are not dismissed within sixty (60) days

        24.2    Effect of Termination.    Neither party will be liable for any damages arising out of the termination or expiration of this Agreement provided that such termination or expiration will not affect any right to recover (i) damages sustained by reason of material breach; or (ii) any payments which may be owing in respect of the Agreement.

25    EXPORT AND IMPORT LICENSES

        All technical data, services and products, delivered by a party to the other in connection with this Agreement are subject to U.S. export laws and may be subject to the trade laws of other countries. Each party agrees to comply with all such laws. Unless authorized by the U.S. Government, each party will not export or re-export such items to entities on the most current U.S. export exclusion lists or to any embargoed or restricted destinations as specified in the U.S. export laws. The owner of the Product shall be exporter of record under U.S. export control laws and shall be responsible for securing an export license if a Product is subject to export control and export is outside the U.S. Supplier shall provide all information under its control which is necessary or useful for Sun to obtain any export or import licenses required for Sun to ship or receive Products, including, but not limited to, U.S. Customs Certificates of Delivery, Certificates of Origin, U.S. Federal Communications Commissions ("FCC") identifier, and DHHS (Bureau of Radiologic Health, FDA) Accession Number, if applicable. When requested by Sun, Supplier shall use commercially reasonable efforts to provide the following Import-related documentation to Sun by certified mail within fifteen (15) days after shipment of Product to Sun: (i) Manufacturer's Certificate of Origin and FCC identifier, DHHS/FDA Accession Number to permit Sun to import Product; (ii) U.S. Customs Certificates of Delivery, attention: Sun's Import Administration Department, Sun Microsystems, Inc., 901 San Antonio Road, M/S UNWK11-207, Palo Alto, CA 94303, Ph: (510) 574-6438, Fax: (510) 574-6731.

26    SUPPLIER INSURANCE POLICIES.    Supplier insurance obligations to Sun are set forth in Exhibit H.

27    GENERAL

        27.1    Compliance with Law.    Each party shall comply with all laws and regulations applicable to the manufacture and sale of the Products, including, by way of example and not limitation, Executive Order 11246 as amended by Executive Order 11375 (non-discrimination in employment), the U.S.

22


Clean Air Act of 1990, FAR 52.219-8, Utilization of Small Business Concerns (October 2000) (15. U.S.C. 637(d)(2) and (3)), and FARS 52.222-26, 52.222-35, 52.222-36 and 52.247-64. Supplier shall not use any ozone depleting substances listed in annexes A and B of the Montreal Protocol, including but not limited to chloroflourocarbons, in the manufacture of Products. Sun reserves the right to reject any Products manufactured utilizing or containing such materials if Sun has not previously approved the same in writing.

        27.2    Publicity.    Neither party shall publicize or disclose the existence of, the relationship of the parties arising out of, or the terms and conditions of this Agreement, without the prior written consent of of the other party, such disclosures to include without limitation, identification in client lists, press releases, promotional materials, sales presentation, and advertisements. Notwithstanding the foregoing, (a) Supplier may, promptly following the Effective Date, make such disclosures as are reasonably necessary to comply with any securities laws, regulations or rules, subject to Sun's review and consent which shall not be unreasonably withheld, delayed or conditioned; and (b) Supplier and Sun will issue one joint press release announcing the supply relationship, subject to mutual written agreement between Sun and Supplier regarding the content and timing of such joint press release.

        27.3    Assignment.    The rights, duties and obligations of either party under this Agreement may not be assigned in whole or in part by operation of law or otherwise without the prior express written consent of of the other party, and any attempted assignment of any rights, duties or obligations hereunder without such consent shall be null and void. This Agreement shall be binding on the parties and their respective successors and permitted assigns.

        To the extent not prevented by any confidentiality restrictions, Supplier will use its reasonable efforts to provide Sun at least [...***...]notice prior to any anticipated acquisition or merger.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        27.4    Dispute Resolution.    Without prejudice to either party's rights in law or in equity, the parties will use reasonable efforts to resolve any dispute through appropriate levels of management. Pending resolution of any dispute, Supplier agrees to continue to develop, fabricate, or have fabricated, and deliver Products under the terms of this Agreement as directed by Sun. However neither parties rights under Article 24 shall be preempted by this subsection.

        27.5    Governing Law.    This Agreement will be governed by and construed in accordance with the laws of the State of California excluding its choice of law rules. The parties specifically agree that the United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement. The parties agree that the exclusive jurisdiction and venue for any action between the parties relating to or arising out of this business relationship, including disputes that may arise following the expiration or earlier termination of this Agreement, shall be brought as follows (i) if such action is initiated by Supplier in the United States District Court for the Northern District of California or the California state courts serving the county of Santa Clara, (ii) if such action is initiated by Sun in the United States District Court for the Southern District of California or the California state courts serving the county of San Diego; provided however that any counter-claim shall be filed with the court in which the original action was filed. Each of the parties hereby submits itself to the exclusive jurisdiction and venue of such courts with respect to such actions.

        27.6    Attorney's Fees.    In the event of any litigation arising out of this Agreement or its enforcement by either party, the prevailing party shall be entitled to recover as part of any judgment, reasonable attorneys' fees and court costs.

        27.7    Force Majeure.    Except as provided for in Section 14.5 (Business Continuity Plan) or any manufacturing rights agreement between the parties, neither party shall be liable for any delay or failure in performance (other than payment obligations) hereunder caused by acts of God or other

23



causes beyond the party's control and without fault or negligence of such party, if the party gives prompt Notice and makes all reasonable efforts to perform.

        27.8    Notices.    All written Notices required by this Agreement must be delivered in person or by means evidenced by a delivery receipt or acknowledgment, including by means of electronic communication, and will be effective upon receipt. If required pursuant to Exhibit C-1, Notice shall be effective by means of SanSolve.

        27.9    Relationship.    This Agreement is not intended to create a partnership, franchise, joint venture, agency, or a fiduciary or employment relationship. Neither party may bind the other party or act in a manner which expresses or implies a relationship other than that of independent contractor.

        27.10    Invalidity.    If any provision, or part thereof, in this Agreement, is held to be invalid, void or illegal, it shall be severed from the Agreement or any Award Letter, and shall not affect, impair, or invalidate any other provision, or part thereof, and it shall be replaced by a provision which comes closest to such severed provision, or part thereof, in language and intent, without being invalid, void or illegal.

        27.11    Survival of Terms.    Rights and obligations under this Agreement in Articles 12, 13, 18, 19, 20, 22 and 23 and Sections 27.2, 27.3, 27.4, 27.5, 27.6 and those others which by their nature should survive, will remain in effect after termination or expiration of this Agreement.

        27.12    No Waiver.    Any express waiver or failure to exercise promptly any right under this Agreement will not create a continuing waiver or any expectation of non-enforcement.

        27.13    Modification.    No modification to this Agreement will be binding, unless in writing and manually signed by an authorized representative of each party.

        27.14    Order of Precedence.    In the event of a conflict between the documents comprising this Agreement, the order of precedence shall be (i) with respect to intellectual property rights only, any separately negotiated development agreement between the parties; (ii) the Award Letter (excluding the Award Letter Exhibits), (iii) this Agreement, (iv) Agreement Exhibits and (v) Award Letter Exhibits.

        27.15    Counterparts.    This Agreement may be signed in counterparts by Sun and Supplier, each of which when taken together will be considered an original, but all of which will constitute the same instrument.

        27.16    Non-Solicitation.    During the Term of this Agreement and for a period of [...***...] thereafter ("No Solicitation Period"), (a) the vice presidents and directors of (i) Sun's Network Storage Division who are in direct contact with the employees of Supplier, or (ii) Sun Worldwide Operations that support directly Sun's Network Storage Division who are in direct contact with the employees of Supplier, shall not directly solicit the employment of any Supplier employee that interacts with Sun or performs work under this Agreement during the No Solicitation Period; and (b) the vice presidents and directors of Supplier who are in direct contact with the employees of Sun shall not directly solicit the employment of any Sun employee that interacts with Supplier or performs work under this Agreement during the No Solicitation Period. Each party's nonsolicitation obligation will cease sixty (60) days after any such employee has left the employment of Supplier or Sun, as the case may be, and shall not apply to employees who have been terminated by reduction in force or otherwise. Notwithstanding the foregoing, it shall not be deemed a violation of this provision if a party hires any employee of the other party as a result of such employee initiating the inquiry of employment in response to a job opening that has been published either to the public at large or to a party's employee population if the managers listed above have not solicited such employee to apply for such job opening. Each party understands that the other may be instructing recruiters or engaging in other indirect hiring practices and those shall not be deemed to be a violation of this agreement even if they result in the contacting

24



and hiring of an employee of the other party. Each party's liability under this Section 27.16 shall not exceed the actual cost to hire a replacement employee to fill the job of the employee that is hired by the other party.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        27.17    ENTIRE AGREEMENT.    This Agreement, together with any Award Letters constitutes the entire agreement between Supplier and Sun relating to the subject matter hereof. It supersedes all prior or contemporaneous oral or written communications, proposals, conditions, representations and warranties and prevails over any conflicting or additional terms or other communication between the parties relating to its subject matter during the term of this Agreement. The preprinted terms of any P.O. and any terms in any P.O. acknowledgment shall be deemed deleted and of no force or effect.

28    EXHIBITS  The following Exhibits are attached hereto and incorporated herein by this reference as if set forth in full:

 
   
Exhibit A   —Electronic Data Interchange
Exhibit A-1   —Award Letter template
Exhibit B   —Customer Support Provisions
Exhibit C   —Supplier's Quality Program
Exhibit C-1   —Customer Support Quality Requirements
Exhibit D   —Dedicated Personnel and Dedicated Space
Exhibit D-1   —Training
Exhibit E   —Support and Maintenance
Exhibit F   —Sun Binary Code License
Exhibit G   —Resident Supplier Agreement (inclusive of Exhibit G-1 and (G-2)
Exhibit H   —Supplier Insurance Policies
Exhibit I   —Tooling

        IN WITNESS WHEREOF, the parties have caused this Agreement to be signed by their duly authorized representatives on the date(s) set forth below.

 
   
SUN MICROSYSTEMS, INC.   DOTHILL SYSTEMS CORPORATION
 
   
By: Gary Martell
Title: Vice President, Network Storage Operations
Date:
  By: James Lambert
Title: President
Date:

SUN MICROSYSTEMS INTERNATIONAL B.V.

 

DOTHILL SYSTEMS B.V.

By: Michael Lehman
Title: Director
Date:

 

By: Lambertus Hendrikus Maria van der Woning
Title: Director
Date:

25



EXHIBIT A
ELECTRONIC DATA INTERCHANGE
(EDI) TERMS

        1.    Definitions:    

    1.1
    "EDI" means electronic data interchange.

    1.2
    "Adopted Format" is the accepted method for the interchange of Documents under this Agreement based on the EDIFACT, ANSI ASC X12 or CII standards for the presentation and structuring of the electronic transmission of Documents, or other such format as may be agreed to in writing by the parties.

    1.3
    "Document" is data structured in accordance with the Adopted Format and transmitted electronically between the parties.

    1.4
    "Test" means transmission of a Document during a testing period to verify set ups in EDI-related software, network transmission and technical support processes.

    1.5
    "Provider" is a business entity that provides the service of moving and routing EDI transmissions between parties.

        2.    Prerequisites.    

            1.    Documents, Standards.    Each party may electronically transmit to or receive from the other party any Document which the parties have mutually agreed to Test. The content of Test Documents will be considered "dummy" data unless otherwise agreed to by the parties. All Documents which are intended to evidence a transaction shall be transmitted in accordance with the Adopted Format.

            2.    Providers.    Documents will be transmitted electronically to each party through any Provider with which either party may contract and/or the Internet. The Provider for each party shall be communicated to the other party. Either party may change its designated Provider upon thirty (30) days prior written notice to the other party. Each party shall be responsible for the costs of any Provider with which it contracts.

            3.    System Operations.    Each party, at its own expense, shall provide and maintain the equipment, software, services and testing necessary to effectively and reliably transmit and receive Documents.

            If Provider is down and this prevents either party from meeting the pickup or delivery frequency agreed to, that party must notify the other party the same day.

            4.    Security Procedures.    Each party shall use security procedures which are reasonably anticipated to: (a) ensure that all transmissions of Documents are authorized and (b) protect its business records and data from improper access.

            5.    Signatures.    Each party may adopt as its signature an electronic identification consisting of symbol(s) or code(s) which are to be affixed to or contained in each Document transmitted by such party ("Signatures"). Each party agrees that any Signature of such party affixed to or contained in any transmitted Document shall be sufficient to verify such party originated such Document. Neither party shall disclose to any unauthorized person the Signatures of the other party.

26



        3.    Transmissions.    

            1.    Proper Receipt.    Documents shall not be deemed to have been properly received, and no Document shall give rise to any obligation, until accessible to the receiving party at such party's electronic mailbox.

            2.    Verification.    Upon receipt of any Document, the receiving party shall promptly and properly transmit a functional acknowledgment in return within one (1) business day after receipt of a Document.

            3.    Acceptance.    If a transmitted Document requires acceptance by the receiving party, any such Document which has been properly received shall not give rise to any obligation unless and until the party initially transmitting such Document has properly received in return an acceptance Document.

            4.    Garbled Transmissions.    If any Document is received in an unintelligible or garbled form, or otherwise contains evidence of faulty transmission, the receiving party shall promptly notify the originating party (if identifiable from the received Document) in a reasonable manner. In the absence of such notice, the originating party's records of the contents of such Document shall control.

            5.    Erroneous Transmissions.    If either party receives a Document from the other party which differs from the applicable terms and conditions, (e.g., an order with a price, quantity or schedule different than that mutually agreed upon), the receiving party shall promptly contact the sending party to confirm the accuracy of the Document.

        4.    Transaction Terms.    

            1.    Order Placement.    Each Purchase Release electronically transmitted shall reference the Sun Purchase Release number, and the Sun EDI number.

            2.    Validity, Enforceability.    The parties acknowledge their mutual intent to create binding purchase, sale and payment obligations by means of electronic transmission and receipt of Documents specifying certain of the applicable terms. During the term of the Agreement, all obligations concerning the delivery of such Documents in written form may be satisfied by a transmission pursuant to the terms of this Exhibit. However, either party shall have the option, at its discretion, to transmit Documents in written form to the other party.

    Any Document properly transmitted pursuant to these terms shall be deemed ("Signed Documents") and shall be considered, in connection with any transaction, to be a "writing" or "in writing" and to have been "signed" and to constitute an "original" when printed from electronic files or records established and maintained in the normal course of business.

    The parties agree that the provisions of the Uniform Commercial Code, Section 2-201 ("Formal Requirements: Statute of Frauds"), shall not apply to Documents covered by this Exhibit since hard copies of Documents will not be issued and the parties further agree that said Documents shall be deemed to satisfy any statutory or legal formalities requiring that agreements be in writing, including, but not limited to the Statute of Frauds.

    The conduct of the parties pursuant to this Exhibit, including the use of Signed Documents properly transmitted, shall, for all legal purposes, evidence a course of dealing and a course of performance accepted by the parties in furtherance of this Agreement and Document.

    The parties agree not to contest the validity or enforceability of Signed Documents under the provisions of any applicable law relating to whether certain agreements be in writing or signed by the party to be bound thereby.

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    Signed Documents, if introduced as evidence on paper in any judicial, arbitration, mediation or administrative proceedings, will be admissible as between the parties to the same extent and under the same conditions as other business records originated and maintained in documentary form. Neither party shall contest the admissibility of copies of Signed Documents under either the business records exception to the hearsay rule or the best evidence rule on the basis that the Signed Documents were not originated or maintained in documentary form.

        5.    Implementation Period.    The parties will use commercially reasonable efforts during the ninety (90) day period following the Effective Date of this Agreement to implement EDI to permit the electronic interchange of Documents. Until a mutually acceptable process has been implemented to transmit and receive Documents among Sun and Dot Hill, neither party shall have any obligation to the other party under this Exhibit A for the failure by it to use EDI to provide to each other such Documents.

28



EXHIBIT A-1
SAMPLE TEMPLATE
PRODUCT SUPPLEMENT/AWARD LETTER

        This Product Supplement/Award Letter (this "Award Letter") is made on and as of the                day of                              , 2002 ("Effective Date") by and between Sun Microsystems, Inc. ("Sun") and Dot Hill Systems Corporation ("Supplier"), pursuant to the Product Purchase Agreement, dated as of                              , 2002, Agreement No. AR-63645, made between the parties (the "Agreement"). Capitalized terms not defined in this Award Letter have the meanings set forth in the Agreement. The parties agree as follows:

1    SCOPE:    Neither this Award Letter nor the Agreement constitutes a commitment by Sun to purchase Products unless Sun, in its sole discretion, issues one or more P.O.s in the manner described in the Agreement. The terms and conditions of the Agreement are incorporated herein by reference as if set forth in full.

2    PRODUCT DESCRIPTIONS AND PRICING/COST REDUCTIONS:    Product descriptions and pricing are set forth in Exhibit A to this Award Letter.

3    MINIMUM PURCHASE RIGHTS PERIOD:    Pursuant to the terms of Section 2.1 of the Agreement, the Minimum Purchase Rights Period (as defined therein) is [insert number of years].

4    UPSIDE SUPPORT:    Sun may request all or any part of Upside quantity at anytime during the applicable month/quarter up to the maximum amount indicated beginning with Sun's announcement general availability of the Sun product or system that incorporates the Product(s) ("GA"). Supplier shall sell, manufacture and ship such Upside quantities to Sun on a "first-in, first-out" basis within (timeframe: X hours; working days)/the Leadtime set forth in Exhibit E (Demand Replenishment Program) after Sun's written request.

Timeframe
  Upside Max. Percentage Increase
   
[insert specific parameters]        
            

        Supplier shall use reasonable efforts to accommodate any request from Sun to accelerate delivery of Upside quantities of Products within the timeframes indicated above. With respect to any request for quantities in excess of Upside Support described above, the parties shall negotiate in good faith acceptable delivery dates.

5    SUN-UNIQUE COMPONENTS:    The initial List of Sun-unique Components is set forth as Exhibit B.

6    STATEMENT OF WORK:    The Statement of Work is set forth as Exhibit C.

7    SPECIFICATION:    The Product Specification is set forth as Exhibit D.

8    SUN CONTRACTORS:    The list of Sun Contractors, if any, is set forth in Exhibit E.

9    EXTERNAL MANUFACTURERS:    The list of External Manufacturers, if any, is set forth in Exhibit F.

10    BUSINESS CONTINUITY PLAN:    Supplier's business continuity plan for the Product is set forth in Exhibit G.

11    DEMAND REPLENISHMENT:    The Demand Replenishment program for the Product is set forth in Exhibit H.

12    LICENSED SOFTWARE:    Supplemental terms related to Licensed Software and the Licensed Software Fees, if any, are set forth in Exhibit I.

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13    AWARD LETTER COMPONENTS:    The parties agree to be bound by these terms and conditions which consists of the Award Letter and the Exhibits indicated below:

ý   Exhibit A (Product Descriptions and Pricing)
ý   Exhibit B (Sun-unique Components)
ý   Exhibit C (Statement of Work)
ý   Exhibit D (Specification)
ý   Exhibit E (Sun Contractors)
ý   Exhibit F (External Manufacturers)
ý   Exhibit G (Business Continuity Plan)
ý   Exhibit H (Demand Replenishment)
ý   Exhibit I (Licensed Software)

        The undersigned duly authorized representatives of the parties have executed and delivered this Award Letter as of the Effective Date.

Sun Microsystems, Inc.   Dot Hill Systems Corporation
     

By

 

By

 
Name   Name

 
Title   Title

 
Date   Date

 

Sun Microsystems International B.V.

 

Dot Hill Systems B.V.
     
By   By

 
Name   Name

 
Title   Title

 
Date   Date

 

30



EXHIBIT B
CUSTOMER SUPPORT PROVISIONS
(attached)

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

31



Exhibit B

Customer Support Provisions

1.0  Purpose

        To define Supplier's responsibilities to Sun for in-warranty and out-of-warranty repair and support. This document shall be used in conjunction with Exhibits C and C-1.

2.0  Scope

        This Exhibit, in conjunction with Exhibits C and C-1, describes Sun Enterprise Services' requirements for worldwide Product support either by Supplier or by Supplier's authorized third party(ies). Sun's goal is to receive Product 100% on time and that such Product meets the quality requirements defined in Exhibit C-1.

3.0  Definitions

        3.1  Bill of Material ("BOM") shall mean a list of parts or sub-assemblies used to manufacture a Product.

        3.2  Depot Repairable Unit ("DRU") shall mean a subassembly of Product sent by a Sun Third Party Repair Supplier ("TPRS") to a Supplier's depot for repair.

        3.3  Distribution Center ("DC") shall mean a third party designated by Sun who processes Product returns on Sun's behalf. The DC's shown in Exhibit B-2 consist of 2 types:

        Type A: Performs various services for Sun but does not have a financial relationship with Supplier.

        Type B: Performs various services for Sun, issues purchase orders and pays invoices for materials purchased for use in the maintenance of Sun Products. A "Type B" DC has a financial relationship with Supplier.

        3.4  Engineering Change Order ("ECO") shall mean the mechanism by which a party notifies the other party of a change to the Product.

        3.5  Field Replaceable Unit ("FRU") shall mean a Product or subassemblies thereof which can be replaced at the customer site.

        3.6  First Customer Ship ("FCS") shall mean the initial production shipment of Product by Supplier to Sun.

        3.7  No Trouble Found ("NTF") shall mean Product which Sun has returned as defective but which passes Supplier's standard test process (as approved by Sun). NTF does not include Product which incurred any ECO upgrades and/or adjustments by Supplier.

        3.8  Product shall mean the Products and FRUs/DRUs listed on Exhibit B-5, including any third party products incorporated therein, as well as new Product later released and confirmed in writing by Supplier via electronic mail or updated price list.

        3.9  Product Specification shall mean the written performance representations, mechanical dimensions and descriptions, electrical and timing requirements, component information, and configuration for the Product purchased by Sun, whether generated by Sun or Supplier, which have been agreed to in writing by the parties.

        3.10 Regional Stocking Location ("RSL") shall mean Sun or third party facilities designated by Sun which are responsible for storing and processing FRUs.

32



        3.11 Repair Service shall mean minor adjustments to Product, repair of defective Product, or provision of Repair or Replacement Product.

        3.12 Repaired or Replacement Product shall mean Product of the same model and part number, but not necessarily the same serial number, used to replace defective Products. This Product can be either new or of a like new condition.

        3.13 Return Material Authorization ("RMA") shall mean the formal authorization from Supplier under which Sun returns Product for repair or replacement.

        3.14 Sun Office shall mean a Sun facility listed in Exhibit B-2.

        3.15 Sun shall mean Sun Enterprise Services for the purpose of this Exhibit B.

        3.16 Supplier Corrective Action Request ("SCAR") shall mean Sun's formal request mechanism for corrective action issued to Supplier.

        3.17 Third Party Repair Supplier shall mean a third party who performs repair services for Sun. Sun's TPRS's are set forth in Exhibit B-3.

4.0  Repair Services and Requirements

        4.1  At a minimum, Supplier shall maintain, directly or through third parties, the fully equipped and staffed facilities specified in Exhibit B-1 to a level sufficient to meet the agreed performance targets.

        4.2  Supplier will provide FRU support for FRUs under or out-of-warranty, adhering to ISO 9000 requirements, except as follows:

            4.2.1    Supplier must identify all Product FRUs by a unique identifier and provide them to Sun. Supplier agrees to coordinate its FRU identification criteria with Sun within thirty (30) days of the Effective Date.

            4.2.2    Supplier agrees that all of its Product FRUs meet mutually agreed requirements for the identification of FRUs.

            4.2.3    Supplier must provide valid MTBF data to Sun for all FRUs within ten (10) days of the Effective Date.

            4.2.4    Sun will purchase from Supplier those FRUs required on a worldwide basis, with volumes dependent on system forecasts and MTBF results. However, FRU purchases by Sun as a means of stocking and/or restocking a FRU replacement pool shall be entirely at Sun's sole discretion.

            4.2.5    Supplier shall provide Sun with FRU pricing within ten (10) days of the Effective Date.

        4.3  Supplier shall provide Repair Service for Products and FRUs to Sun Offices, Sun authorized TPRS's set forth in Exhibit B-3 and DC's set forth in Exhibit B-2, pursuant to the terms and pricing stated in this Agreement. Supplier shall deal directly with Sun Offices, TPRS's and DC's worldwide regarding topics including, but not limited to, RMAs, billing, freight and import/export requirements.

        4.4  Supplier agrees to ship Repaired or Replacement Product and FRUs to Sun within three (3) working days after receipt of Sun's RMA request. Product and FRUs may be supplied from an exchange pool of Product and FRUs meeting the applicable Product or FRU Specification agreed to by the parties and be free in all material respects from material defects.

        4.5  As will be reflected in the Scorecard process set forth in Section 8.0 hereof, Sun's goal is [...***...] on time delivery performance. Its quality goal is for Product and FRUs to be [...***...] defect free. Supplier agrees to use commercially reasonable efforts to meet these goals for Product, FRUs and

33



all repairs. As agreed by the parties, Supplier shall be granted relief for failing to meet these goals when such failure is primarily in all material respects attributable to failures on the part of its manufacturing vendor or Sun, although Sun reserves the right to withhold credit to Supplier for such relief where Supplier has itself failed to cause its vendor to meet vendor's delivery and quality obligations which shall be at least as good as the goals set forth above.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        4.6  Unexpected Failures

            4.6.1    For purposes of this Exhibit, "Unexpected Failures" shall mean Supplier-confirmed FRU failures which appear to be related to the same or similar root cause occurring within [...***...] after the date of delivery of the FRU, equal to or in excess of [...***...] of the total number of Product from any production lot or [...***...] of the total number of a FRU delivered to Sun during any [...***...] day period (the "Unexpected Failure Rate") and which would have constituted a breach of the warranty applicable to a FRU as set forth in this Exhibit.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            4.6.2    In the event of a suspected Unexpected Failure, Sun shall promptly notify Supplier in writing through Supplier's SANsolve system, and such notification through and use of Supplier's SANsolve system pursuant to this or any related Exhibit shall constitute Notice under Section 29.8 of this Agreement. Supplier shall, for purposes of such notification, provide the following information, if known and as may then exist: a description of the defect, and the suspected lot numbers, FRU IDs or other identifiers, and delivery dates of the defective FRUs. Sun shall also deliver or make available to Supplier, samples of the defective Products for testing and analysis. Within five (5) business days of receipt of defective FRUs from Sun or from Notice from Sun where Supplier already has possession of defective FRUs, Supplier shall provide its preliminary findings regarding the cause of the failures. Thereafter, Supplier shall promptly provide the results of its root cause corrective analysis, its proposed plan for the identification of and the repair and/or replacement of the affected FRUs, and other reasonably appropriate information.

            4.6.3    The parties shall also cooperate and work together to expeditiously devise and implement a mutually acceptable corrective action program which is commercially reasonable under the circumstances and which minimizes disruption to the end users and Sun's direct and indirect distribution channels (the "Corrective Action Program"). The Corrective Action Program shall identify all costs related to the Unexpected Failure including, without limitation, material costs, labor costs (and associated housing and travel costs), freight costs, equipment costs and screening costs. The parties agree to negotiate in good faith any revisions to the Corrective Action Plan to address additional costs.

            4.6.4    Supplier shall be responsible for [...***...] of the following costs, expenses and liabilities under a Corrective Action Program: (a) as agreed in a Corrective Action Program to repair and/or replace defective FRUs or to provide Sun a credit or payment in an amount equal to the cost to Sun for qualified, non-defective replacement FRUs acceptable to Sun; (b) labor costs (and associated housing and travel costs) to repair and/or replace the defective FRUs; and (c) freight and transportation costs actually incurred in connection with the repair and/or replacement of the defective FRUs (and the larger Product in which a defective FRU or any associated FRUs are incorporated if the defective or associated FRUs cannot be separated from the Product and/or each other without undue inconvenience or disruption to the end user. Sun's entitlement to a credit or payment under this subsection 4.6.4 shall be contingent upon return by Sun of defective FRUs to Supplier.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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            4.6.5    With respect to all other costs agreed to in a Corrective Action Program, other than those set forth in Section 4.6.4, Supplier shall reimburse Sun for [...***...] of such costs.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        4.7  For a period of not less than [...***...] after the last ship date for which Supplier provides notification to Sun that a Product is or will be end of life, (the "Service Period"), Supplier agrees, at Sun's option, to either continue manufacture of spare parts, FRUs and DRUs and provide reasonable quantities of the same to Sun, or to provide Repair Services to Sun, Sun authorized TPRS's and DC's during the entire Service Period.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        4.8  If Supplier elects to discontinue Repair Service after the expiration of the Service Period, Supplier agrees to provide Sun a minimum of [...***...] advance written notice of Supplier's intent to discontinue Repair Service.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        4.9  Product will be shipped to Sun in a configuration defined by the Product Specifications and BOMs.

        4.10 Repaired or Replacement Product will be upgraded by Supplier to the then current Product revision level or to a revision level as documented and agreed upon by Sun and Supplier.

        4.11 Replacement in Lieu of Return. During the Product's warranty period, in the event that Sun is not permitted to return defective Product for repair which is located within restricted government facilities, Supplier will provide Replacement Product to Sun provided, however, that Sun fully complies with Supplier's then-existing "Black Hole" policy. A copy of Supplier's "Black Hole" policy is attached to this Exhibit as Attachment 2.

5.0  Product Support

        5.1  Supplier must be able to provide a back line support role in handling service call escalations concerning Products, including without limitation, any third party products included therein. Sun typically uses [...***...] levels of trouble escalation, culminating in the [...***...]. Depending upon the support model chosen, Supplier could be asked to fill any of the escalation levels, however it is most likely that they would be asked to fill the [...***...] role although Supplier shall be ready at all times to assist Sun with help for any support level it handles. Escalations can be made by Sun via Supplier's SANsolve system, the preferred method when available, Supplier's 1-877-368-7924 help line or by e-mail to support@dothill.com or, if such systems are unavailable, via telephone to a Supplier-designated contact. Once an Escalation is made to Supplier, Supplier will acknowledge receipt by agreed method within two (2) hours thereof.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        5.2  Supplier will provide 24x7x365 technical support on a worldwide basis through a Supplier-designated help desk. Supplier is responsible for adequate and appropriate staffing of this help desk.

        5.3  If required under this Exhibit or any Amendment thereto, Supplier will provide actual field service support or assistance to Sun at mutually agreed response times on an as required basis. Supplier will have the option of using direct or third party resources, but only those third party resources listed in Attachment 3 to this Exhibit will be used to provide such support or assistance to Sun. Upon

35



submission of appropriate documentation, Sun will reimburse Supplier for all reasonable travel expenses incurred in providing such support or assistance provided that such expenses comply with Sun's travel policies and requirements, a copy of which is attached to this Exhibit as Attachment 4 hereof.

        5.4  Supplier shall provide Sun, within ten (10) business days of the Effective Date, with diagnostic routines (preferably host independent) and instructions for their use that satisfy and are approved by Sun Serviceability Engineering. Sun shall also be given 24x7x365 access to that portion of Supplier's support data base covering Sun customers, end users and Products, including, without limitation, Supplier's bug fix data base, failure analysis reports and quality data reports pertaining thereto. The parties shall arrange and agree on a method for Supplier to notify Sun that support calls and requests have been responded to so that such items can be timely closed.

        5.5  Supplier will meet serviceability requirements as defined for this project. Requirements may include such things as: no special tools required, maximum average time to repair, including FRU replacement, diagnostics and troubleshooting coverage of the system to a minimum percent of the system. The definition of serviceability requirements shall be a shared responsibility of the parties and may differ from Product to Product as set forth in an applicable Statement of Work.

        5.6  The serviceability requirements defined for any Product will be based upon the Base Level Product Serviceability Requirements (BLPSR). These requirements must support the marketing and service delivery model.

        5.7  Supplier will be provided with a copy of the BLPSR and any other service related documents before placing a bid.

        5.8  Supplier has provided a detailed engineering review of the Product, or Product concept, of which Serviceability Engineering will be a part of.

        5.9  This engineering review has covered the Products, or Product concepts, hardware, firmware and software architecture. The review will include the types of technology used, functional operation, fault management, error recovery and reporting, along with the expected service actions. If required, a nondisclosure agreement will be signed to protect the Suppliers intellectual property.

        5.10  This information will be used to determine if the Product, or Product concept, can meet the marketing service delivery model. This review must also include all hardware, firmware or software that is required to support the Product in the marketing proposed customer environment.

        5.11  The information gathered will be used to calculate the expected service costs of the Product against the projected install base and life cycle. This information will be used to determine if Enterprise Services can profitably maintain the Product during its field life with the proposed design parameters.

        5.12  As part of the serviceability requirements, the Product, or Product concept, must be able to provide first fault isolation to a single FRU with a mutually agreed upon graduated success rate by general availability (GA) of the Product. If it cannot, the service cost estimates will reflect this lack of functionality.

        5.13  The Supplier must provide the capability of verifying the serviceability requirements through hardware and firmware fault injection testing. Accessible hardware test points must be provided throughout the design that will allow all functional areas to be evaluated while running under a simulated customer work load.

        5.14  The Supplier must provide a test plan to Serviceability Engineering that details how the serviceability requirements will be verified.

        5.15  The serviceability test plan shall be executed by the Supplier during development to verify the Products first fault isolation capabilities to isolate the failure to a single FRU. The data collected will

36



be analyzed by Serviceability Engineering to ensure that the Product does indeed meet its serviceability requirements.

        5.16  During the verification testing, the Supplier will also verify the service action to correct the problem and return the product to full functionality will not have an impact that exceeds the marketing availability requirements.

        5.17  No special tools should be required to service the Product. If a special tool is required, it will be supplied for each system by the Supplier at no additional charge. If the tool requires calibration, the Supplier will carry the burden to calibrate the tool, this includes all shipping and handling fees.

        5.18  Supplier agrees that Products will be able to be remotely monitored through Supplier's SANnet Alert system as specified in any applicable Statement of Work and that Sun will have full and immediate notification of and access to information for the Products received through Supplier's remote monitoring capability in order to fulfill all of its support obligations hereunder, directly through directed e-mail notification resulting from appropriate configuration of Products and alternatively through SANnet Alert. To the extent that Supplier's remote monitoring system is not compatible with Sun's remote monitoring systems, the parties shall work together to develop and implement such compatibility at a price and in accordance with time and functional based milestones to be agreed by the parties.

        5.19  Supplier will provide documentation that will include troubleshooting guides, diagnostic users guides, system users guides, installation and configuration guides, FRU removal, replacement guides and similar documentation for use by Sun in its training and support services functions.

        5.20  Documentation shall be provided in a format that is useable and agreed to by Sun. In addition, Supplier agrees to provide all changes in such documentation to Sun in a timely manner.

        5.21  Sun may use Supplier's documentation provided hereunder for Sun's internal purposes.

        5.22  In the event that Sun initiates a pre-release program (Beta) for a Product, Supplier will provide all appropriate support therefor.

        5.23  The parties shall establish and hold Team Review meetings on a periodic basis, but not less than once a month. Subject matter to be addressed by the Team Review shall include, without limitation, design discussions, support service requirements and changes, training and any matter that involves an obligation under this Agreement or its Exhibits. If held in person, the Team Review shall be held first at Supplier's location and then at Sun's location and alternatively thereafter at Supplier's and Sun's designated locations. Either Supplier or Sun, acting in its host capacity, may elect to hold the Team Review by telephone or video conference.

6.0  Installation Requirements and Obligations

        6.1  Supplier shall provide Sun with detailed on-site installation instructions and an installation check list. In addition, Supplier shall provide Sun with sufficient information to enable it to train its installers for purposes of installing Products for its customers, both immediate and indirect.

        6.2  As required, when requested, Supplier shall provide on-site installation support to Sun. Supplier will have the option of using direct or third party resources to provide such support to Sun. Upon submission of appropriate documentation, Sun will reimburse Supplier for all reasonable travel expenses incurred in providing such support.

        6.3  Shipment by Supplier of DOA replacement units shall be made within one (1) business day of being reported by Sun or on Sun's behalf, and receipt of any such DOA report shall be promptly confirmed by Supplier.

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7.0  Sun Enterprise Services Responsibilities

        7.1  Sun agrees to use commercially reasonable efforts to ship defective Product back to Supplier within [...***...] days after receipt of RMA from Supplier. If Sun or the Sun Offices, TPCs or DCs fail to notify Supplier within [...***...] after receipt of RMA that a Product has been shipped back to Supplier, then Supplier shall generate an invoice and charge Sun the Sun sales price for the Product if the unit for which the RMA was issued is not received by Supplier within an additional [...***...] period. The requirements of this subsection 7.1 shall not affect the terms and conditions of subsection 4.4 hereof in any manner.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        7.2  Sun will provide all relevant documents listed in Exhibits B and C-l to Supplier.

8.0  Scorecard Process

        The Scorecard consists of [...***...] main areas for scoring: [...***...]. Scorecard results are compiled and posted electronically on a quarterly basis for [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        8.1  Scorecarding by Sun Enterprise Services and Another Division. Sun Enterprise Services contributes information on a monthly basis to the overall scorecard process. [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        8.2  Scorecarding by Sun Enterprise Services Only. [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        8.3  In the event Supplier's score falls below the required score for [...***...] a Supplier Improvement Plan (SIP) will be required to be cooperatively developed per Sun's standard Scorecard procedure.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

9.0  Price

        9.1  There shall be no charge to Sun for any Repair Service (including, but not limited to, labor, material testing or packaging) during the warranty period.

        9.2  All pricing for out of warranty repair service, including but not limited to labor, material, testing and packaging, are as shown in Exhibit B-5.

        9.3  Repair prices shall not increase for at least [...***...] from termination of the warranty period for the first order of production level units of Product shipped to Sun under this Agreement. Any subsequent change in pricing shall require written notification to Sun. Any increase will require notification [...***...] prior to the effective date and must include justification for the increase.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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10.0 Payment

        10.1  Sun shall be liable to pay only for Repair Services, FRUs and DRUs ordered by and invoiced directly to Sun. Sun shall not be liable to pay for any Repair Services, FRUs and DRUs ordered by DC's or TPRS's. Supplier shall determine the creditworthiness of any named DC or TPRS and, with price, quality, warranty and lead times determined by this Agreement, shall arrange credit and other terms directly with such DC's or TPRS's. If Supplier determines that a DC or TPRS is not creditworthy, then Supplier may require such DC or TPRS to pay for FRUs and DRUs on a cash on delivery basis or through a letter of credit. Repair Services ordered by DC's or TPRS's for Products shall be added to Sun's cumulative volume of Repair Services.

        10.2  Sun's purchase order number, Product serial number, RMA number, or other required reference numbers shall be clearly identified on all correspondence, shipment, and invoice documentation associated with Repair Services.

11.0 Freight and Import/Export Fees

        11.1  Freight and Import/Export Fees—In Warranty Products. Sun shall pay all freight charges, duty, taxes, customs and/or brokerage charges for shipment of In Warranty Products to Supplier. Supplier shall pay all freight charges, duty, taxes, customs and/or brokerage fees for the shipment of the Repaired or Replacement Product to Sun. All repaired or Replacement Product shall be shipped 2-day air or equivalent method to arrive at its final destination within two (2) days after shipment for domestic shipments by Supplier, and five (5) days after shipment for international shipments.

        11.2  Freight and Import/Export Fees—Out of Warranty Products. Sun shall pay all freight charges, duty, taxes, customs and/or brokerage charges for shipment of Out of Warranty Products to Supplier. Supplier shall pay all freight charges, duty, taxes, customs and/or brokerage fees for shipment of the repaired or Replacement Products to Sun. All repaired or Replacement Product shall be shipped 2-day air or equivalent method to arrive at its final destination within two (2) days after shipment for domestic shipments by Supplier, and five (5) days after shipment for intentional shipments.

        11.3  Expedited Transportation. All Products in warranty that is past due from the date established by the RMA and tracked in the purchase order shall be shipped by the most expeditious method at Supplier's expense.

        11.4  Matched Shipment Mode. Not withstanding the requirement of subsection 11.3, Supplier shall at least match or better any mode of shipment used by Sun to return Products and/or FRUs to Supplier, pursuant to either subsections 11.1 or 11.2 hereof.

12.0 Repair Warranty

        12.1  Supplier agrees to provide in warranty and out of warranty repairs on all Products and FRUs for at least [...***...] after the last ship date therefor that Supplier provides Notice of to Sun of End of Life for such Products or FRUs.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        12.2  All Repaired or Replacement Products and FRUs shall be warranted by Supplier to perform in accordance with the applicable Product Specification or portion thereof as agreed to in writing by the Supplier and Sun, and shall be free from defects in material and workmanship as follows:

            a.    In warranty: [...***...] or the remainder of the original Product warranty, whichever is greater.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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            b.    Out of warranty: [...***...] from the date of receipt by Sun.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        12.3  Repairs on Products or FRUs shall be handled in accordance with the terms of this Exhibit.

        12.4  Supplier shall provide Sun with applicable repair costs, replacement costs, lead times, changes in MTBF data and other pertinent data points.

        12.5  Manufacturers' Warranties (This provision is applicable primarily to turnkey suppliers) Manufacturers' Warranties shall mean the warranty terms and conditions, whether negotiated by Supplier or Sun, for all Product parts purchased by Supplier. Supplier shall either obtain the rights to pass through and shall pass through to Sun all Manufacturers' Warranties as part of the warranty provisions hereunder, or accept warranty returns from Sun and administer such returns on Sun's behalf. Where Supplier negotiates the Manufacturer's Warranty, Supplier agrees to use its reasonable efforts to secure [...***...]. Supplier agrees to furnish to Sun the text of all Manufacturers' Warranties terms upon Sun's request, including a list of Supplier's applicable worldwide repair/exchange locations.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

13.0 NTF's

        13.1  No Trouble Found ("NTF")—In Warranty. There will be no charge associated with Product returned in warranty which is determined by Supplier to be NTF after testing provided, however, that such situations do not exceed [...***...] for the [...***...] year from GA of Product life and [...***...] annually thereafter, of the total returned to Supplier for repair over an annual period of time regarding a specific Product or Product family. The parties shall work together on testing procedures. For all other situations involving Product returned in warranty which is determined by Supplier to be NTF after testing, the NTF charges in Exhibit B-4 shall apply.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        13.2  No Trouble Found ("NTF")—Out of Warranty. NTF charges set forth in Exhibit B-4 will apply only in the event that the number of units determined to be NTF exceeds [...***...] of the total returned to Supplier for repair over an annual period of time pertaining to a specific Product or Product family.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        13.3  Regardless of whether or not a Product is determined to be NTF or repaired, it must be upgraded to a revision level in accordance with and as a function of the then current approval release in accordance with an on-line ECO process that follows AGILE upgrade of the latest Product or FRU BOM. NTF charges do not include the cost of upgrading any Product to a revision level agreed upon by Sun and Supplier.

14.0 Inventory Management

        14.1  Supplier shall follow adequate procedures for the proper control of Sun inventory. Record keeping shall include, but not be limited to, the maintenance of accurate, updated records of the Sun inventory and the use of an inventory tracking system that measures physical inventories, cycle counting, and other adjustments to maintain accuracy.

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        14.2  Cycle count results shall be reported by Supplier to Sun within two (2) working days after Sun's initial request.

        14.3  Supplier shall be responsible for all Product inventory variances. If Supplier is unable to reconcile any inventory variance for Products in Supplier's possession, Supplier shall be liable for the unaccounted inventory and will: (i) provide Sun a like unit or, (ii) upon Sun's agreement, give Sun full credit for Sun's replacement cost of the missing item within thirty (30) days after discovery of the variance.

        14.4  Supplier shall be responsible and bear the risk of loss for any test equipment, system hardware, and/or bailed materials provided by Sun in support of Product repair. If Supplier is unable to reconcile any variance in such equipment and/or material, Supplier shall be liable for the unaccounted equipment and will provide Sun a full credit for Sun's replacement cost of the missing item within thirty (30) days after discovery of the variance. Supplier shall use its commercially reasonable efforts to provide Sun with a list of all its requirements for equipment unique to Sun's Products ninety (90) days prior to initiating Product repair support.

15.0 Third Party Repair

        15.1  Sun or Sun's TPRS's will have the right to repair Product and/or FRUs following the agreed upon warranty period without the express written consent of Supplier. Sun or Sun's TPRS's do have the right to repair Product and/or FRU's during the out of warranty support period as mutually agreed upon under Supplier's out of warranty support terms and conditions.

        15.2  Subject to the terms and conditions of this Agreement, Supplier agrees to fully authorize Sun or Sun-approved TPRS's at a mutually agreed charge to Sun or Sun-approved TPRS's to perform repair services for Products and/or FRUs, when:

            a.    it is mutually beneficial to Sun and the Supplier; or

            b.    Supplier is in default due to failure to meet Sun's delivery or quality targets consistently over a [...***...] period of time after Supplier has been notified in writing and a Corrective Action Program has been implemented; or

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 22l-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            c.    All of the following conditions are met: Sun has reasonably determined that Supplier's pricing is no longer cost competitive, Sun and Supplier have not mutually agreed upon a resolution, and Sun has provided Supplier with at least ninety (90) days Notice thereof in writing.

        15.3  In the event that Supplier has authorized in writing or licensed for a fee to mutually agreed upon by Sun and Supplier the Sun's TPRS's identified in Exhibit B-3 to perform in-warranty repairs on Supplier's behalf, Supplier and TPRS will negotiate in good faith reasonable reimbursement costs to such TPRS's.

        15.4  Upon Sun's request, Supplier agrees to: (i) furnish Sun or Sun's TPRS's with all test/debug diagnostics procedures and all documentation required to repair Product, (ii) make available to Sun any special tools, fixtures, test equipment and proprietary parts required to repair Product, and (iii) bring repaired Product up to the current Product Specification level at a charge to be mutually agreed upon by Sun and/or TPRS prior to execution of this Agreement.

        15.5  Supplier shall provide to Sun a BOM for each FRU identified in Exhibit B-5 within thirty (30) days after authorization or licensing of a TPRS pursuant to Section 15.2 to the extent not prohibited by the requirements of a bona fide confidentiality arrangement Supplier still then in effect between Suppliers and its suppliers. This list shall include all parts which Supplier, in its reasonable

41



opinion, has determined are most likely to fail and require replacement through repair, as well as the prices and lead times for each item. Supplier agrees to provide all parts required for replacement and repair to an authorized or licensed TPRS, including parts commercially available, with pricing, to include a reasonable margin, and lead times to be mutually agreed to by TPRS and Supplier.

        15.6  Supplier will, at a charge to mutually agreed to by Sun and Supplier, provide appropriate technical support and training regarding Repair Services for the Products to Sun and/or Sun's TPRS's. Such support and training shall be provided when needed by Sun and/or the TPRS's in the event (i) a new Product is introduced to the Repair Service and/or (ii) a new TPRS is being qualified by Sun and/or authorized by Supplier, to enable Sun's TPRS's to perform Repair Services to like new condition.

16.0 Notices

        Any required notices or changes as outlined in this Exhibit B and Exhibit C-1 shall be sent in writing to Sun at:

Sun Microsystems, Inc.   DotHill Systems Corp.
901 San Antonio Road, M/S UBRM03-151   6305 El Camino Real
Palo Alto, CA 94303   Carlsbad, CA 92009
Attention: Global Support Operations   Attention: Mike Munden,
                      Sr. VP of Customer Support

17.0 Assignment

        Supplier shall give Sun ninety (90) days written notice of its intent to assign any rights, duties or obligations under this Exhibit B. Any such rights, duties or obligations may not be assigned in whole or in part without Sun's prior written consent. Sun's consent shall not be given until and unless Supplier demonstrates to Sun's satisfaction that Supplier's obligations hereunder will be maintained during and after the assignment, and that the assignee is capable of meeting the terms and conditions of this Exhibit B. It is Supplier's responsibility to ensure and Supplier guaranties that the service level and all other Supplier obligations of this Exhibit B which have been assigned or subsequently transferred to an assignee for each Product listed in Exhibit B-5 are met throughout the remainder of the Support Period.

18.0 Disengagement

        The Supplier will be responsible to provide Repair Services during the agreed upon warranty period. In the event any Sun Office chooses to discontinue the use of Supplier's Repair Services for out of warranty Repair Services, the following provisions shall apply:

        18.1  The Sun Office choosing to discontinue the use of Supplier's Repair Services after the agreed to warranty period must Proceed in accordance with Section 15 hereof.

        18.2  Supplier shall complete the Repair Service for all Products delivered to Supplier for repair on or before the repair completion date specified in the Sun Office's discontinuance notice and shall return all Repaired or Replacement Products to the appropriate Sun or Sun authorized DC or TPRS in accordance with the terms of this Exhibit. Returns must be completed prior to the effective date of such discontinuance; and

        18.3  Supplier shall appropriately manage and maintain all Products delivered to Supplier for Repair Service after the repair completion date. Supplier shall store all such Products in a secure, dry, enclosed and segregated area for shipment to Sun on or before the actual date of discontinuance; and

        18.4  The Sun Office(s) shall have no further liability of any kind to Supplier for outstanding Repair Services, except to make payment for Repair Services then owing.

42



Exhibit B-1
Supplier's Repair Facilities

DotHill Systems Corporation
6305 El Camino Real
Carlsbad, CA 92009
Contact: Evelyn Godwyn, Global Logistics Manager, Customer Support Operations
Ph: (800) 872-2783, x550
Pager: (800) 431-4489
E-mail Pager: 7609433164@myairmail.com
Fax: 760-931-5527
E-mail: evelyn.godwyn@dothill.com

Note: Evelyn Godwyn is the single point of contact for all repair matters on a worldwide basis. She will designate an alternative contact in the event she is not available.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

43



Exhibit B-2
Sun Enterprise Services Offices and Distribution Centers

[insert Commodity-specific version of Exhibit B-2 where appropriate]

Type B
Billing Address:
Sun Microsystems Australia Pty. Ltd.
c/o Service Solutions Technologies
Level 1, 399 Pacific Highway
P.O. Box 845, Artarmon NSW 2064, Australia
Ph: 011 61 29 433 7400
Fax: 011 61 29 433 7449
Attn: Eddie Evans
Email: eddie.evans@sersol.com.au
  Type A
Shipping/Receiving Address:
Sun Microsystems Australia Pty. Ltd.
c/o Computer Logistics Solutions
Unit 16, 809-821 Botany Road
Rosebery NSW 2018 Australia
Ph: 011 61 29 667 4641
Fax: 011 61 29 313 5210
Attn: Denis Cowley
Email: denisc@clsnet.com.au

Type B
Billing Address:
Sun Microsystems, Inc.
Account Payable Dept.
P.O. Box 7550
Mountain View, CA 94039

 

Type A
Shipping/Receiving Address:
DHL Miami Logistics Center
5985 N.W. 18th Street, Bldg. 2200
Miami, FL 33159
Attn: Yeniss Palacio
Ph: (305) 871-5522
Fax: (305) 870-9747

Type B
Billing and Shipping/Receiving Address:
CRC Ltd. (tape drive products)
19 Thame Park Business Centre
Wenham Road
Thame, Oxon, OX9 3XA
England
Ph: 01844 261900
Fax: 01844 261677

 

Type B
Billing and Shipping/Receiving Address:
CRC Ltd. (hard drive products)
59/60 Nasmyth Road
Southfield Industrial Estate
Glenrothes, Fife
Scotland, KY6 2SD
Ph: 592 774704; Fax: 592 774150
Roger Shenfield

Type B
Shipping/Receiving Address:
Nihon Sun Microsystems K.K.
Sun Enterprise Services Logistics
Kanagawa-Ken, Atsugi-Shi
3147 Sakai, 243-0022 Japan
Attn: Kevin Parrington
Ph: 011 81 0462-29-2481
Fax: 011 81 0462-29-2219

 

Type A
Billing Address:
Nihon Sun Microsystems K.K.
c/o JTP (Japan Third Party K.K.)
Attn: Mr. Kohju Iwasaki
Tokyo Technical Center
Tokyo, Ohta-ku
3-4-2 Keihinjima
143-0003 Japan
Ph: 011 81 3 3799 5871
Fax: 011 81 3 3799 5367

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

44


Exhibit B-2
Sun Enterprise Services Offices and Distribution Centers

Type B
Billing Address for Singapore:
Sun Microsystems of California Ltd.
22/F Shui on Center,
8 Harbour Road
Wanchai, Hong Kong
   

Correspondence Address for Singapore:
Singapore:

 

Type A
Shipping/Receiving Address for

Sun Microsystems Pte. Ltd.
1 Magazine Road #07-01/13 20
Central Mall
Singapore 059567
Ph: 65-4381888
Fax: 65-4387646
Att: Jessie Chia (ext. 22) (correspondence)
Toniel Lee, Field Materials Manager, Asia Operations

 

Sun Microsystems Pte. Ltd.
KWE Kintetsu World Express
Changi South Avenue 2
Singapore 486547
Tel: 548-4564
Fax: 546-1007
A.K. Goh, Asst. Manager of Operations
Pager: 5126843

Type B
Billing Address:
Sun Microsystems, Inc.
Logistics
Accounts Payable Dept.
P.O. Box 7550
Mountain View, CA 94039
Ph: (510) 442-0005
Fax: (510) 442-1436

 

Type A
Shipping/Receiving Address:
Sun Enterprise Services NAAFO

c/o USCO Distribution Services
30805 Santana Street
Hayward, CA 94544

Type B
Billing Address:
Sun Microsystems, Inc.
Logistics
Accounts Payable Dept.
P.O. Box 7550
Mountain View, CA 94039

 

Type A
Shipping/Receiving Address:
Sun Enterprise Services NAAFO

c/o USCO Distribution Services
20 Industrial Avenue
Chelmsford, MA 01824
Ph: (508) 250-0028
Fax: (508) 250-1297

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

45



Exhibit B-3
Sun Enterprise Services Third Party Repair Suppliers

Anacomp International TSG
Mulberry BusinessPark
Fishponds Road
Wokingham, Berkshire RG41 2GY
England

Tel No. +44 118 9774977
http://www.anacomp.com/

Anacomp, Inc.
12365 Crosswaite Circle
Poway, CA 92064

Tel. No. (858) 679-9797

http://anacomp.com/

Flash Global Logistics
81 Northfield Ave.
Suite #301
West Orange, NJ 07052

Tel. No. (973) 243-1230

http://www.flashlogistics.com/

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

46



EXHIBIT B-4
NTF Charges

        The NTF charge is: [...***...] pursuant to percentage limitations of subsection 13.1 and 13.2 of Exhibit B.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

47



EXHIBIT B-5
Out of Warranty Repair
Sun Part Number Supplier Part Number Product Description Price New Product Warranty

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

48



Exhibit B-5
Out of Warranty Repair

Sun FRU P/N

  Dot Hill Model
Number

  Description
  Price
  NR *
  New Prod
Warranty

  FCS Date
2U SCSI Product                   09/02
F370-5393-xx   MN2-JBOD-LVD   BOX, 2U, JBOD, LVD, Chassis + Backplane   [***]       [***]    
TBD   MN2-RAID-LVD   BOX, 2U, RAID, LVD, Chassis + Backplane   [***]       [***]    
F370-5394-xx   MN2-EMU-02   EMU, 2U MODULE w/SAF-TE   [***]       [***]    
F370-5396-xx   MN2-JIOM-LVD-02   HOST/DRV I/O MODULE JBOD, LVD, 2U   [***]       [***]    
F370-5397-xx   MN2-RIOM-LVD-02   HOST/DRV I/O MODULE RAID, LVD, 2U   [***]       [***]    
F370-5398-xx   MN2-PUM-AC-02   AC PWR SUPPLY/FAN MOD, 2U   [***]       [***]    
TBD   MN2-PUM-DC-O1   DC PWR SUPPLY/FAN MOD, 2U   [***]       [***]    
F370-5399-xx   MN2-TERM-02   TERMINATOR MODULE, LVD, 2U   [***]       [***]    
F370-5400-xx   MN-36S-U3-10K   DRIVE MOD, 36GB LVD, 10K RPM   [***]       [***]    
F370-5403-xx   MN2-LCM-512-02   CONTROLLER MODULE, 512 MEMORY, BATTERY, LVD   [***]       [***]    
F370-5405-xx   MN-CBL-VHD-VHD-01   CABLE, LVD, 1 FT, JUMPER   [***]   [***]   [***]    
TBD   MN-CBL-VHD-VHD-02   CABLE, LVD, 1.5 FT, EXPANSION   [***]   [***]   [***]    
TBD   MN2-BAT-LVD   BATTERY, LVD   [***]   [***]   [***]    
TBD       DRIVE MOD, 36GB LVD, 15K RPM
(XTA-2310-36GB-15K)
          [***]    
TBD       DRIVE MOD, 73GB LVD,
10K RPM
(XTA-2310-73GB-10K)
          [***]    
2U Fibre Product                   10/02
TBD   MN2-BOX-FC   BOX, 2U, FC, Chassis + Backplane
(RAID/JBOD)
  [***]       [***]    
TBD   MN2-RIOM-FC-1GB-01   I/O w/SAF-TE & RAID CONT FC, 1GB MEMORY,BATTERY U2   [***]       [***]    
TBD   MN2-JIOM-FC-01   I/O w/SAF-TE, JBOD FC, 2U   [***]       [***]    
F370-5398-xx   MN2-PUM-AC-02   AC PWR SUPPLY/FAN MOD, 2U   [***]       [***]    
TBD   MN2-PUM-DC-01   DC PWR SUPPLY/FAN MOD, 2U   [***]       [***]    
TBD   MN-36S-FC-10K   DRIVE MOD, 36GB FC, 10K RPM   [***]       [***]    
TBD   MN-CBL-MLC-MLC-02   CABLE, FC, 1.5 FT, EXPANSION   [***]   [***]   [***]    
TBD   MN2-BAT-FC   BATTERY, FC, 2U   [***]   [***]   [***]    
TBD       DRIVE MOD, 36GB FC,
15K RPM
(XTA-2610-36GB-15K)
               
TBD       DRIVE MOD, 73GB FC,
10K RPM
(XTA-2610-73GB-10K)
               
TBD       DRIVE MOD, 146GB FC,
10K RPM
(XTA-2610-146GB-10K)
               

49


1U Blade Product                   10/02
TBD   MN1-JBOD-LVD   BOX, 1U, JBOD, LVD, Chassis + Backplane & Fixed I/O Boards w/SAF-TE   [***]       [***]    
TBD   MN1-RAID-LVD   BOX, 1U, RAID, LVD, Chassis + Backplane & Fixed I/O Boards w/SAF-TE   [***]       [***]    
TBD   MN1-PUM-AC-02   AC PWR SUPPLY/FAN MOD, 1U   [***]       [***]    
TBD   MN1-PUM-DC-01   DC PWR SUPPLY/FAN MOD, 1U   [***]       [***]    
F370-5400-xx   MN-36S-U3-10K   DRIVE MOD, 36GB LVD, 10K RPM   [***]       [***]    
F370-5403-xx   MN2-LCM-512-02   CONTROLLER MODULE, 512 MEMORY, BATTERY, LVD   [***]       [***]    
F370-5405-xx   MN-CBL-VHD-VHD-01   CABLE, LVD, 1 FT, JUMPER   [***]   [***]   [***]    
TBD   MN-CBL-VHD-VHD-02   CABLE, LVD, 1 5FT, EXPANSION   [***]   [***]   [***]    
TBD   MN2-BAT -LVD   BATTERY, LVD   [***]   [***]   [***]    
TBD       DRIVE MOD, 36GB LVD, 15K RPM
(XTA-2310-36GB-15k)
          [***]    
TBD       DRIVE MOD, 73GB LVD, 10K RPM
(XTA-2310-73GB-10K)
          [***]    

*NR—Non Repair, consumable will be replaced, not repaired

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

50



EXHIBIT C
SUPPLIER'S QUALITY PROGRAM
(attached)

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

51



EXHIBIT C

SUPPLIER'S QUALITY PROGRAM

1.0  Purpose

        This Exhibit defines Sun's requirements for Supplier's quality program ("Quality Program") and Supplier's responsibilities for manufacturing, inspecting, testing and supplying production Product(s) to Sun. Additional Customer Support quality requirements are set forth in Exhibit C-1 attached hereto.

2.0  Scope

        This Exhibit describes Sun's requirements for the Quality Program for the manufacture of Product(s) for Sun. Product(s) covered under this Exhibit C are fabricated materials and assemblies and electrical-mechanical turnkey assemblies ("Enclosure Products"). The term "quality" as used herein means conformance to the Specification for the Product (Sun's Engineering 950-xxxx-xx) and all other applicable Sun 950-xxxx-xx and 923-xxxx-xx process and Product specifications as they may be amended from time to time by Sun Engineering Change Orders ("ECOs"). Specification shall mean the applicable Product specification for the Product(s), which may be changed from time to time by written agreement of the parties.

        2.1    Objective    

            Sun's objective is to achieve "ship to stock" status for all Products shipped to Sun as a result of Supplier consistently meeting the Quality Program defined in this Exhibit.

        2.2    Applicable Documents    

    Sun's 950-xxxx-xx Specifications and 923-xxxx-xx process and Product specifications
    Supplier's Product Specification
    MIL-STD-105E
    MIL-HDBK-217E
    Supplier Scorecard Procedure
    ISO 9000
    WWOPS Supplier Engineering: Mass Storage Group Supplier Certification Process (923-1336-xx)
    Additional Documents (applicable to Enclosure Products):
    Sun's Color Specifications
    Sun's Paint Specifications (950-1550-xx, 950-1311-xx)
    Sun's Global Cosmetics Quality and Workmanship Standards (923-2001-xx)
    First Article Procedure (923-2320-xx)

3.0  Precedence of Documents

        In the event of a conflict between the terms and conditions of this Agreement, Sun's Specification, Sun's process and Product specifications, and this Exhibit C, the order of precedence shall be as follows: (1) this Agreement, (2) Sun's Specification, (3) Sun's process and Product specifications, (4) this Exhibit C.

4.0  Supplier Process Requirements

        Supplier shall adhere to a quality/manufacturing plan (including a data collection/tracking/reporting system) ("the Process"), that will ensure compliance with the requirements and terms and conditions of this Exhibit C, the Agreement, and ISO 9000. The Process and procedures developed by Supplier shall be documented. Sun will review this Process during the Process Certification period (see Section 5.5 of this Exhibit).

52



        Supplier is responsible for the quality of Product(s) and/or components procured or manufactured for Sun. Approval of Supplier's Process by Sun does not relieve Supplier of this responsibility. Supplier shall develop and implement a process for initial and ongoing/periodic process certification of internal and external suppliers for components and all major subassemblies. Supplier will provide copies of certification results/reports to Sun upon request.

        4.1    Process Flow Charts    

            Supplier shall provide a general process flowchart for the Product(s) and major subassemblies as agreed to by Sun and Supplier and shall identify all assembly, test, and inspection subprocesses.

        4.2    Data Collection Systems    

            Supplier shall implement a "Weekly Value Chain Quality Chain Reporting System". The Data Collection System will show where failure data is collected and detailed process yield targets. Supplier shall provide on-going reports (via electronic or web-based method) of current yields, the "top three (3) pareto failures per critical process, failure analysis ("FA") and corrective action ("CA ") documenting continuous improvement and Ongoing Reliability Testing ("ORT"), at Sun's option. This will be reviewed by Sun during the Process Certification.

        4.3    Configuration Control    

            Supplier must develop and implement a "Sun Configuration DPM Goal Quality Assurance Plan" prior to production start, as mutually agreed upon by the parties, which will include, but not be limited to, the following. DPM, as defined herein, means Defects Per Million.

      FA plan

      Reporting methodology/format

      Closed loop CA plan

      Individuals and/or team identified as owners of the plan

      Process to include alert levels and trigger points

      Specifications required, maximum time for actions to be completed, escalation and review process.

      Statistical DPM measurement method

      Sun Supplier Engineering: Quality Demonstration Test Plan

        4.4    Quality Assurance Plan    

            Supplier must develop and implement a "Sun Configuration DPM Quality Assurance Plan" prior to production start, as mutually agreed upon by the parties, which will include, but not be limited to, the following:

      FA plan

      Reporting methodology/format

      Weekly, except where noted:

              1.    Yield/DPM report (all critical stations, including pareto with FA/CA for the top 3-5 pareto items with targets)

              2.    Outgoing Quality Test/Audit DPM report with FA/CA for all failures

              3.    DPM Improvement Plan if greater than Sun goal (updates weekly or biweekly)

53



              4.    Corrective Action Report ("CAR") Tracking Log

              5.    Sun site first level FA reports

              6.    FA/CA reports

              7.    CAR tracking report

              8.    ORT/Periodic Reliability Sequential Test (PRST) chart with FA/CA for all failures

              9.    Turn-around time ("TAT") tracking reports

              10.  Annualized Failure Rate ("AFR") report (Sun's and other comparable customers' monthly data and 5 month rolling average) (monthly)

      The following report will be provided by Supplier to Sun in accordance with a mutually acceptable reporting frequency, which the parties shall determine in good faith: ORT/Periodic Reliability Sequential Test (PRST) chart with FA/CA for all failures.

      Closed loop CA plan

      Individuals and/or team identified as owners of the plan

      Process to include alert levels and trigger points

      Specifications required, maximum time for actions to be completed, escalation and review process.

      Statistical DPM measurement methodology process to proactively inform Sun of any Products suspect of not meeting Sun's quality or reliability requirements along with risk assessment Sun Supplier Engineering: Quality Demonstration Test Plan

        4.5    Control of Purchases    

            Supplier will have a Quality Program that provides a reliable means of determining the quality and reliability levels of all purchased supplies, material, and components used in the manufacture of Product(s).

            In the event Supplier desires to change the vendor or selected source of a component used in the manufacturing of Product(s), Supplier shall collect quality/evaluation data to support and justify the change (data must show that quality levels are sustained and/or improved). The quality data will be made available to Sun at least sixty (60) days prior to implementation by Supplier. Section 4.8 below details what source changes require prior notification.

            In the event that a problem is identified in the availability or quality of purchased supplies, materials. or components used in the manufacture of Product(s), upon Sun's request, Supplier agrees to permit Sun to participate in the development of a CA plan, which may include Sun personnel accompanying Supplier's personnel to vendor sites to perform process and design audits and view CAs.

            Supplier is responsible for all inspections/tests of sub-tier Supplier-purchased or Supplier-produced parts to ensure conformance to the Specification. Traceable process, configuration and quality records must be kept for each Supplier-purchased or Supplier-produced lot of components for one (1) year from date of delivery to Supplier. Supplier shall not use any non-conforming purchased or produced parts.

54



        4.6    Defect-Free Program/Corrective Actions    

            Sun's goal is to receive Product(s) that are defect-free. Supplier shall document and implement a defectfree program as part of the Process which constantly reduces the defect rate of its Product(s). Sun shall not be obligated to accept any defective Product(s) shipped by Supplier.

            Supplier will establish a program to ensure the performance of effectiveness CAs. This program will be based upon information derived from failure reporting and analysis and will ensure that parts, components or assemblies are corrected so as to properly perform their intended function.

            Supplier shall maintain records of CAs indicating the frequency of defect during fabrication of Product(s), the proposed corrective change in process, evaluation of its effectiveness, and an effective date, date code and serial number for implementation. Such records will be posted on Supplier's Value Chain website (referenced in Section 4.2 above) for review by Sun.

        4.7    Changes in Manufacturing Process or Product    

            In the event that Supplier desires to change the Product or its fundamental manufacturing process, Supplier shall notify Sun in writing within a reasonable period (no less than sixty (60) days unless such shorter period is agreed to by Sun in advance based on the critical nature of implementation of the change, which agreement will not be unreasonably withheld, delayed or conditioned) prior to the effective date of the proposed change and provide Supplier deviation, Engineering Change Request ("ECR")/ECO) or process change notification document(s) to Sun for formal review/approval. Supplier will not implement any change to a Sun configuration which is not approved by Sun in writing, which approval will not be unreasonably withheld, delayed or conditioned. Examples of changes which require notification include, but are not limited to, the following:

      Changes in major test equipment

      Changes in burn-in time or environment

      Changes in manufacturing facility locations

      Any changes that affect the form, fit, function, quality, reliability, serviceability or safety of the Product(s).

      Any change to the Product affecting clock speeds.

      Any change of a programmed part on the Product(s).

      Any change to a custom or semi-custom I.C.

      Any change made to correct a problem in a Sun application, made at the request of Sun.

      Any change made to the board fab.

      Any change to material specified in Sun's Specification/Drawings (Enclosure Products).

            Supplier shall supply Sun copies of all ECOs affecting the Product.

            Supplier agrees to provide verbal notification to the appropriate Sun SE of all other process changes which do not affect form, fit, function, serviceability, or safety.

            Supplier shall implement such changes in the process only if collected quality/evaluation data verifies that quality and reliability levels would be sustained and/or improved as a result of such change. The quality data must be submitted to Sun for review before implementing the change.

55



        4.8    Re-Qualification    

            Major changes in manufacturing process or product construction/design will require re-qualification and/or process re-certification to the Specification, except to the extent Sun waives this requirement by providing written consent, which consent will not be unreasonably withheld, delayed or conditioned.

            Sun may reasonably require Supplier to perform reliability tests if applicable to Product to confirm an equivalent or improved reliability of the Product(s). Supplier shall coordinate notification of planned major changes with Sun. At Sun's request, Supplier shall run a pilot production.

            All Product and process changes affecting form, fit, function, quality or reliability require Supplier to submit a completed Qualification Data Package, reference "Quality Data Package Expectation" provided by Sun to Supplier. The Quality Data Package must be completed and supplied to Sun at least sixty (60) days prior to implementation of the change. Payments to reimburse Supplier for costs actually incurred may be required to be paid by Sun for re-qualification or re-certification activities involving a Sun-initiated change to Product that is unrelated to quality or reliability. Any such payments will be determined by the parties prior to the commencement of such activities.

5.0  Product Qualification Program

        This section describes a series of reviews and tests that Supplier must accomplish during the product development and pilot build of its Product(s).

        5.1    Design Review    

            Supplier will present to Sun Engineering, upon request, a comprehensive review for each new Product consisting of:

              [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            The Sun review team will consist of the Development Engineer and SE. Supplier shall submit appropriate documentation to Sun one (1) week prior to the scheduled review.

        5.2    Reliability Prediction    

            Reliability requirements for Enclosure Products (if applicable) will be specifically identified on individual drawings as reliability notes to ensure that these reliability requirements are met. Supplier shall perform a Mean Time Between Failures ("MTBF") reliability prediction in accordance with Telcordia, SR-NWT-000332, Issue 1, May 2001; Reliability Prediction Procedure for Electronic Equipment based on the preliminary Bill of Material. Results of the reliability prediction shall be submitted to Sun for review.

        5.3    First Prototype Shipments/First Article Inspection    

            Supplier shall submit to Sun engineering for each new Product the following preliminary design documents to Sun, upon request, with the first pass prototypes.

            a.    [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            b.    [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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            c.    [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            Upon mutual agreement by Sun and Supplier, additional documents may be provided by Supplier with first pass prototypes.

            Sun reserves the right to audit Supplier's First Article process and to require delivery of First Article samples of finished goods to Sun.

        5.4    Second Prototype Shipments    

            "Second prototype" shipments will be used at Sun to run a reliability demonstration test. Supplier will demonstrate the reliability goal at [...***...] confidence level. Supplier will start design validation testing, and reliability testing at the site of Supplier, Supplier's External Manufacturer(s) or a qualified independent lab prior to "second prototype" shipment.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            Supplier is responsible for conducting and documenting a complete Design Validation Test ("DVT"). The DVT must show that the Product is capable of meeting all of Sun's specifications. (The Specification contains a complete listing of those specifications and the Sun reference part numbers.)

            Supplier shall submit to Sun for its approval the reliability test plan to be used by Supplier to demonstrate that the MTBF meets the Specification.

        5.5    Process Certification    

            5.5.1    Products    

              Supplier will conduct PCTs prior to the start of Sun production. The purpose of these tests is to have Supplier demonstrate that its manufacturing process is stable and capable of producing high quality product in volume.

              Required documentation will include, but not be limited to, the following:

        [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            5.5.2    DF* (Design for Manufacturability, Design for Testability, etc.):    Supplier will implement all agreed upon DF* recommendations as identified by Sun, Supplier's "Open Bug

57


    GAP Report", and agreed upon External Manufacturer(s) recommendations prior to P2 build. Supplier will review all fixes with Sun Operations Engineering prior to DF* implementation.

            Any additional gaps identified by Supplier during any pre-production or production volume phase throughout the entire supply chain is subject to review by Sun Operations Engineering. Any gaps identified by Sun Operations Engineering will be communicated to Supplier for review/verification and implementation in a timely fashion.

            5.5.3    Design/Compliance Verification:    Sun Operations Engineering will review all Supplier Product design verification test plans and results against Sun's best practices. Any gaps identified will be reviewed with Supplier for applicable modifications.

            5.5.4    Supplier Assembly Tooling and Enclosure Products    

            Tool/Process Qualification. No data or samples will be submitted for Sun's approval until Supplier has inspected the mutually agreed upon quantity of parts and has ensured that the tool/process satisfies Sun production level drawing and engineering specifications. This requirement also applies to any re-submission that may be required. Submission of gauge Reproducibility and Repeatability reports to Sun is required for all critical assembly tooling prior to production of a part/assembly for Sun.

            For Supplier-developed or Supplier-vendor developed Sun Tooling, Supplier shall provide complete tool design drawings to Sun's SE for approval prior to construction of Sun tooling. Payments to reimburse Supplier for costs actually incurred may be required to be paid by Sun for qualification, inspection, design and creation of tooling. Any such payments will be determined by the parties prior to the commencement of such activities.

            Tool Approval/First Article Inspection. Supplier shall provide to Sun, for its approval, data obtained from a 100% inspection of all dimensions/specifications of the initial parts produced to evaluate the tooling and set-up. These parts shall be run under production conditions (e.g. correct speed and proper temperature). Each cavity of a multi-cavity mold must be inspected and approved.

            If heat treating and/or plating or coating is specified, the parts must be re-evaluated and additional data collected after these processes have been completed.

            Sun reserves the option to verify and validate any and all First Article results.

            5.5.5    Process Capability    

            Supplier shall produce a Process Capability Study which analyzes the information and data for the variable characteristics of all processes in a mutually agreed upon format. Supplier shall adjust processes as indicated by the Process Capability Study results to achieve targeted quality goals. Supplier shall develop X/R charts or comparable information to evaluate the capabilities of the processes. All mutually agreed critical dimensions or features of parts called out in Sun's drawings shall meet a Cpk index of 1.33 (industry standard measurement).

        5.6    Quality Systems Requirements    

            Supplier must maintain a defined Quality System for Product measurement and evaluation throughout the manufacturing process. The Quality System shall monitor incoming material control, work-in-process and final Product and packaging. The Quality System shall include:

              (a)  Acceptance processes and facilities

              (b)  Maintenance and calibration of gauging and test equipment

              (c)  Sampling plans and First Article inspection

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              (d)  Control and disposition of non-conforming material

              (e)  Records maintenance

              (f)    Ship hold and Stop-ship authorization procedures

              (g)  Reliability and qualification test data for Product

        5.7    Packaging Requirements    

            Specific packaging requirements beyond the standard process will be supplied by Sun as required. In all cases packaging and outer packaging must be provided to ensure all material arrives at Sun undamaged.

        5.8    Supplier Quality Levels    

            Supplier's quality levels for Product are measured in DPMs and cover the entire manufacturing process, Supplier post pack audit and Sun reseller and customer DOAs. Failures will be attributed to Supplier's process or Product unless Sun and Supplier mutually agree that such a failure was not caused by Supplier. Minimum DPM rates during production are set forth below.

            Beyond month one of production, all Product failures in excess of the DPM requirements below will be required to have a documented improvement plan. Where required by Sun, this plan will also contain extraordinary action plans such as pre-screening.

            Sun also reserves the right to place Products which exceed the DPM requirements on stop-ship.

            If the Product(s) continue to fail to meet the DPM goals following [...***...] of the date of Sun's notice of a DPM shortfall (the "DPM Shortfall Notice"), Sun may engage a third-party to conduct a failure analysis and make the appropriate corrections to the Product. Supplier shall reimburse Sun for the actual costs and expenses of the failure analysis and implementation thereof, as well as the cost and expense of Sun resources reasonably necessary to remedy the DPM shortfall. Supplier shall fully cooperate with Sun and its third-party failure analysis contractor and provide each with all necessary resources and rights required by Sun to complete and implement the failure analysis. Notwithstanding the foregoing, Sun may terminate, effective immediately upon notice thereof, the applicable Award Letter, this Agreement and/or any purchase order: (a) if Sun determines in its reasonable judgment following review of the failure analysis that the DPH shortfall can not be remedied; or (b) following [...***...] from the date of the DPM Shortfall Notice.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            Failure rates = # of verified failures ÷ the # of units used (by Sun and/or Sun contractors) × 1,000,000

    OEM Storage Goals

Production time
   
   
  [...***...]
[...***...]

   
   
  [...***...]
[...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            It is anticipated that quality levels will continue to show improvements from these baselines over time. As Sun's internal integration DPM rates decrease, Sun reserves the right to re-negotiate

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    these DPM requirements with Supplier. Steady state DPM will be used for the purposes of score carding quality.

        5.9    Sun AFR Goal    

            Supplier acknowledges that AFR (including the reporting requirements established in Section 4.4) is a key performance metric. The parties agree that the AFR calculation shall be based on the following formula:

            [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            MTBF = MTBF as defined in the specification

            Actual Failure Rate = [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            *For the purpose of this section, unverified or No Trouble Found ("NTF") failures will not be considered when determining whether Product failures have reached the levels stated above.

        5.10    Unexpected Failure Rate    

            The failure rate which triggers an Unexpected Failure event is set forth in Section 12 of the Agreement.

        5.11    Actions Related to Excessive DPM Rates and/or Unexpected Failures    

            Sun and Supplier agree that in the event Product fails to meet the DPM rates set forth in Section 5.8 above and/or exceeds the Unexpected Failure Rate, then Supplier shall implement immediate CAs, at Supplier's expense unless due primarily to Sun's acts or omissions, to screen out the defects causing the yields to exceed the requirements until long term CAs are implemented and proven effective. Said CAs may include, but are not limited to, the following:

    Extended component, sub-assembly and/or final assembly level bum-in to remove any latent failures.

    Special screening tests in Supplier's process.

    Extend the test time of final/post-final function test(s).

6.0  Supplier Audit Programs

        Supplier shall perform a series of monitoring tests to ensure that its Product(s) conform to Sun's requirements. A brief description of each test requirement follows.

        6.1    ORT    

            Supplier shall conduct ORT tests in accordance with mutually agreed upon criteria. The testing will be conducted at Supplier's site in a manner mutually agreed upon between the parties. The ORT test results shall be delivered to Sun on a weekly basis and shall include details of any FA and CAs taken to address any ORT failure. Supplier shall report ORT failures to Sun within two (2) business day after occurrence.

        6.2    Field MTBF and AFR Reporting    

            Supplier will implement a process and worldwide database to effectively track monthly field returns by Product (model). Supplier will provide all data detailed in Attachment 2 to Sun by the

60


    15th of each month. Data must be provided for Sun population only and a separate reporting for "Other Supplier Customers" that provides comparable information in an aggregated manner provided, however, Supplier shall not be required to disclose customer information that is subject to confidentiality restrictions.

        6.3    Ongoing Quality Audit    

            Sun and Supplier shall agree to a statistically valid method for estimating the ongoing quality level of every shipment prior to delivery to Sun. Any lots not meeting the agreed upon quality level will be 100% screened by Supplier to ensure their conformance to the Specification.

            At Sun's request, Supplier shall conduct Sun application-specific process monitoring tests. The purpose of this testing is to monitor the ongoing performance of manufacturing processes and product designs and to identify Supplier's and Supplier's External Manufacturer(s)' manufacturing process problems.

            Testing will be conducted on equipment as agreed upon by the parties. Sun shall provide procedures, suggested equipment lists, and analysis of test results. Supplier shall set up the test, maintain the equipment, analyze the root cause of all failures and take appropriate CAs.

            The following provisions are also applicable to Enclosure Products.

            Process Control. Supplier shall maintain control of the manufacturing process utilizing process capability charts. Supplier will notify Sun when the established control limits have been reached or exceeded.

            Deliverable Inspection Data. Supplier shall submit to Sun control charts and data for all controlled dimensions outlined by Sun at intervals designated by the responsible SE.

        6.4    Periodic Specification Testing (PST)    

            As reasonably requested by Sun based on the trigger events below, Supplier shall re-test the Product to the full Specification, including beyond spec margin testing and test demonstration, on a periodic basis to confirm ongoing performance to the Specification and to verify that there are no major changes to design margins. The specific timing of this test will be determined by mutual agreement of the parties prior to the start of production. Supplier shall provide a detailed plan for Sun's approval at least once per quarter. If at any time any of the Sun quality metrics are triggered, PST and test demonstration Product validation will be required. These triggers include, but are not limited to, the following:

      Factory DPMs

      Reliability

      Defects on Arrival ("DOA")

      Sun customer escalations

      Sun ORT or PPA

7.0  Sun Audit Programs

        After the Product(s) have been introduced into manufacturing, Sun may choose to conduct the following tests to ensure conformance to the Specification.

        7.1    Source Inspection    

            Sun may elect to source inspect lots prior to shipment from Supplier's factory during the initial stages of production or until a reasonable confidence level has been established. Source

61


    inspection may be initiated or terminated at Sun's option. Supplier shall permit a Sun employee or representative to visit the factory to source inspect finished lots. Inspection shall be performed and lot acceptance shall be determined in accordance with a pre-agreed upon sample plan. Supplier shall assist the source inspector in unpacking, staging, inspecting, testing, and re-packaging sample units.

            Supplier shall screen rejected lots for discrepant parameter(s) and re-submit them for source inspection. Acceptance at source inspection does not limit Supplier's responsibility for failures. Product quality and reliability is at all times the responsibility of the Supplier. If source inspection is required for more than one (1) month, Supplier will incur this expense.

        7.2    Supplier Process Audits    

            Sun may conduct quality audits of Supplier's and its sub-tiers facility(ies) subject to three (3) business days advance notice, during normal business hours to determine Supplier's compliance with Sun's quality requirements. These audits will include review of all aspects of the Process including without limitation FA. The Supplier will also have a documented procedure including frequency of audits of its sub-tier suppliers by Product manufacturing site and SQE.

        7.3    FA/Containment/CA Program    

            (1)  TAT will be measured from the date of receipt of Product at Supplier's facility until Supplier's notification to Sun of containment. Containment is defined as the CA, interim or final, which prevents shipment of Products to Sun that have a risk of reproducing the problems found in the FA. In the event that Products which are analyzed are found to be NTF or are caused by a random component failure, containment will be considered complete when Sun is notified, in writing, of the FA results. Random component failures will be documented by objective evidence of failure rate DPM history within Supplier's processes. In the event containment action is not the final CA, the final action will occur within thirty (30) days after Supplier's receipt of Product.

            (2)  The TAT requirement hereunder is an average fourteen (14) calendar days from receipt of Product at Supplier to notification to Sun of containment. Sun agrees to expedite the return of Product requiring FA, with the intent that Products being returned for FA will not be held for consolidation.

            (3)  Supplier will be responsible for tracking TAT and issuing a weekly summary report to Sun. Supplier will also be responsible for issuing quarterly summary reports which will be used by Sun as supporting data for FA responsiveness scorecard calculations.

            (4)  Only Product FA requested by Sun will be used for TAT calculations.

            (5)  Sun requires 100% FA on all Products failing in the following processes, and will notify Supplier of the requirement when the Return Material Authorization ("RMA") is requested. An expedited returns path must be identified for priority failures.

      Sun worldwide customer DOAs

      Sun internal Post Pack Audit ("PP A"), where applicable

      Sun-specific qualification testing failures at Sun, External Manufacturers or key component suppliers

      Sun Reliability Growth Test (RGT), Qualification, PPA, ORT and Process Verification Test ("PVT")

      Supplier "Sun Test" (defined as process step for testing Products on Sun systems at Supplier) Supplier's last 100% functional test station

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      Supplier ORT

      Sun customer escalations

            Supplier shall provide to Sun full details of root cause corrective action results. In the case of escalations, Supplier will need to work directly with Sun's field support staff.

            For all of the above returns, priority FA is required as follows:

            2nd level FA completed within [...***...] after receipt and risk assessment where requested available within [...***...] after receipt.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            These Products will be included in the TAT calculation.

            (6)  Sun also requires FA on all trends found within Sun's manufacturing process and critical worldwide customer failures. It is Sun's responsibility to document and provide to Supplier, at the time of RMA request, the serial numbers of Products which require FA.

        7.4    Sun Process Yield/Pareto Reports    

            Sun shall send monthly yield and pareto reports to Supplier. Supplier shall review the reports and investigate any Product in-process for the top three (3) failures listed and advise Sun of the results. Supplier shall provide detailed root cause FA and Supplier pareto information on a weekly basis in response to the Sun report.

            Quarterly meetings will be conducted to review Supplier's progress in improving its yields. Summaries of this information will be distributed to management in both companies. Sun will use this information as a basis for awarding future business. Refer to Attachment 1 for a detailed list of reports required.

8.0  Request For Quote (RFQ) Package Contents (Enclosure Products)

        Sun's Request for Quote (RFQ) package will contain a complete set of documentation, including all necessary Bills of Material (BOMs), Approved Vendor Lists (A VL), specifications and drawings for components and assemblies. Supplier shall review documents/product Specifications and drawings for manufacturability, verify that the correct engineering level is quoted, and provide a detailed quotation to Sun.

9.0  Supplier Test Systems Program

        As referenced in Sections 5.0 & 6.0 above, Supplier is responsible for both initial and on-going testing to ensure the quality of its products. Where this testing requires the use of Sun Systems, Sun has implemented the "Supplier Test Systems Program." This program enables Supplier to purchase systems at significant savings.

        To be eligible for the above-referenced discounts, Supplier must use these systems exclusively for the testing of Product supplied to Sun.

        Sun and Supplier agree to work together to determine whether there is a need for Sun systems to be used in the testing process and Sun will at that time provide the suggested program details to Supplier.

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EXHIBIT C-1

CUSTOMER SUPPORT QUALITY REQUIREMENTS

1.0  Purpose.

        This Exhibit defines Sun's requirements for Supplier's repair quality program and Supplier's responsibilities for testing and repairing Products for Sun. This document will be used in conjunction with the Exhibits B and C to this Agreement. For the purpose of this Exhibit C-1, Sun shall mean Sun's Enterprise Services Division.

2.0  Scope.

        This Exhibit describes Sun's quality requirements for worldwide repair of Product either by Supplier or by Supplier's authorized third party(ies). Sun's goal is to receive Products from Supplier which are defect free. Therefore Sun will measure Supplier to an average monthly or quarterly yield of [...***...]. This Exhibit specifies the Supplier processes required in support of this goal.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

3.0  Applicable Documents.

Title:

  Sun Part Number:

WWOPS: Global Cosmetics—Quality—Workmanship Standards   923-2001-XX
Engineering Specification for Part Identification Label   950-1419-XX
Bar Code Marking Standard for Field Replaceable Units   950-1037-XX
WWOL Labeling and Packaging Procedure for Repaired FRUs   910-2640-XX
Mission Critical Repair Process   ENGOO06, Rev. XX
Supplier Repair Data Reporting Specification
(or applicable Auto Load Specification)
  ENGOO08, Rev. XX
Supplier Self-Surveillance Requirements   S UPOO06A

4.0  Sun Audit Program.

        4.1    Initial Facility Qualification.    

            Sun may require an initial facility qualification audit prior to permitting shipment of Repaired Product. This audit will cover all repair and business processes. Prior to the audit, Supplier will be required to complete the Sun Audit Questionnaire, which will be provided by Sun.

        4.2    Move and/or New Product Introduction Audit.    

            If Supplier moves a repair line, a repair facility, or starts up a new Product repair line in a previously qualified facility, Sun will permit shipment of Repaired Product from that facility only upon Sun's written approval which shall not be unreasonably delayed, withheld or conditioned. In most cases, Sun will require an on site audit of the facility prior to providing approval.

        4.3    Biennial Survey.    

            Sun may perform qualification audits of each repair site every other year. This audit will cover all repair and business processes. Prior to the audit, Supplier will be required to complete the Sun Audit Questionnaire, which will be provided by Sun.

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        4.4    Random Audits.    

            Sun may at any time conduct an audit of Supplier's repair facility(ies) during normal business hours to determine compliance with Sun's requirements with at least two (2) business day's Notice.

5.0  Supplier Process Requirements.

        5.1    Functional Performance.    

            Functional performance is defined in the Specifications corresponding to the Sun FRU part numbers identified in Exhibit B-5 of Exhibit B or in the system level specifications.

        5.2    Process Commonality.    

            Supplier shall have the capability to control and make common across all repair locations, any and all processes that could affect Product quality or the fulfillment of Sun requirements. These processes may include but are not limited to:

      Configuration control

      Minimum acceptable level

      Test equipment and software

      Process instructions

      Labeling

      Closed Loop Corrective Action ("CLCA")

      Packaging

      Inspection criteria

      Finished goods and raw inventory planning

      Engineering Change Order ("ECO") implementation

      Continuous improvement

      Process change control

      Deviations

      Stop ships/purges

        5.3    Multiple Returns.    

            Multiple returns means Product identified by serial and part number returned with a similar Ire symptom [...***...] or more times, unless otherwise specified, during any [...***...] period as reported by Sun or the Supplier's testing. Supplier shall have the capability to recognize, monitor, analyze and take corrective action on Multiple Returns repaired by Supplier or Supplier authorized third party(ies). Sun and Supplier shall agree on a means to measure performance in this area and report as defined in Article 8 below. Supplier shall have the option of requiring replacement, rather than repair, of the multiple return defective unit at no cost to Sun for in warranty product.5.3.2 Returns for ECO upgrade only and not due to field failure will not be considered in the Multiple Return count.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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        5.4    Quality System.    

            Supplier shall maintain a documented quality system consistent with the requirements set forth in the ISO 9000 standards. The intent of this quality system is to provide for business and repair processes which are repeatable, sustainable and capable of meeting Sun's quality, cost and delivery goals.

        5.5    Root Cause Failure Analysis.    

            Supplier shall have the capability to perform root cause and failure analysis and report findings in a timely manner, as shown below or as stated in Sun's request, and to effectively capture and route Product requiring root cause analysis from identified defects or customer requests. Measurement for Failure Analysis ("FA") response is based on the date of receipt of the defective unit requiring FA by the supplier. All Notices required or permissible under this subsection 5.5 shall be made, whenever possible, using Supplier's SANsolve system.

            5.5.1    FA on identified defects is required with corrective action within [...***...] after discovery of the defect.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            5.5.2    Notification of the requirement for a root cause analysis may be provided to Supplier in writing by email or fax or other similar mechanism, or if by voice, then subsequently followed up in writing, prior to or after the return of the defective Product for repair.

            5.5.3    Requests for FA generated by Sun's Corrective & Preventive Action System ("CPAS") require complete FA and written response via email or a mailed report within [...***...] after Supplier's receipt of the defective unit.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

    Failure Analysis requirements:

              a.    Duplication of the failure on all Products.

              b.    Sub-assembly that has failed (except for board Products).

              c.    Component on the sub-assembly that has failed.

              d.    Reason for the component failure, if required by Sun, within thirty (30) days after determination of component failure.

        5.6    Supplier Corrective Action Request ("SCAR").    

            Supplier shall maintain a CLCA process for reactive events (defects) as well as continuous improvement efforts. Any SCAR issued by Sun must be addressed by Supplier within Supplier's CLCA process. SCARs may be issued as a result of events which include, but are not limited to, an audit finding, quality defect, process failure. Supplier will respond to SCARs in accordance with the time frames specified in the applicable SCAR.

        5.7    Cosmetics.    

            Supplier shall comply with the requirements specified in 923-2001-XX, WWOPS: Global Cosmetics Quality—Workmanship Standards.

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        5.8    Labeling/Packaging.    

            Supplier shall comply with the requirements specified in 950-1419-XX, Engineering Specification for Part Identification Label; 950-1037-XX, Bar Code Marking Standard for Field Replaceable Units; and 910-2640-XX, WWOL Labeling and Packaging Procedure for Repaired FRUs, for all reworked/repaired FRUs or new units shipped to replace FRU failures.

        5.9    Mission Critical.    

            Products/FRUs which are Mission Critical will be designated as such in Exhibit B-5 with the initials "MC" after the part number. All parts designated as Mission Critical must be compliant with the Mission Critical Process ENGOO06 and report data provided by Supplier in the format specified in ENGOOO8.

6.0  Supplier Notification Requirements.

        6.1    Stop Ships and Purges.    

            6.1.1    Supplier shall notify Sun in writing of any discrepancy in Product quality which may have a detrimental effect on previously shipped Product or which may result in a stop ship or purge. Supplier will make recommendations regarding the disposition of this material and Supplier agrees, at Sun's request, to sort and rework all material at Sun locations, or make replacement material readily available for exchange.

            6.1.2    Cost and cure responsibility for Stop Ships and Purges shall be apportioned and handled in accordance with agreement of the parties.

        6.2    Repair Process Change Notification.    

            In the event the Supplier desires to change the fundamental repair process in such a way that may impact form, fit, function, quality, reliability, serviceability, or safety, Supplier shall notify Sun in writing within a reasonable period (no less than [...***...]) prior to the Effective Date. Examples of changes which require notification include, but are not limited to:

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      Major test equipment or procedures

      Major repair processes

      Burn-in time of environment

      Repair locations

      Final acceptance criteria

      Packaging

      Re-layout or relocation of a repair line within a facility

      Cosmetic criteria

            Supplier agrees to provide verbal notification to the Sun Supplier Engineer, within [...***...] of all other repair process changes that do not affect form, fit, function, serviceability or safety. Supplier shall implement such changes in the process only if collected data verifies that quality and reliability levels would be sustained or improved. Said data will be made available for Sun review upon request.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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        6.3    ECOs.    

            Supplier shall have the capability to manage ECOs throughout all repair and stocking locations and implement such ECOs in a timely manner. Supplier will integrate its ECO and field change/notification processes with that of Sun's, for example Sun's ECO, FIN, and FCO processes, so that all changes made to a Product are communicated to Sun in a timely and effective manner to a Sun specified web site or alternative location in accordance with the requirements of this Agreement. Upon Sun's request, Supplier will provide documentation, tools and parts needed to implement ECOs at Sun or Sun's TPRSs.

7.0  Quality Monitoring and Verification Requirements.

        7.1    Self Surveillance.    

            It is Sun's goal to implement Supplier Self-Surveillance where feasible. The Supplier shall have a system of controls in place which assures consistent high quality repair and handling of Sun Products. This will include a means of tracking, analyzing, and continuously improving post process quality results. The Supplier Self-Surveillance Requirements are outlined in SUPOO06A.

        7.2    Incoming Inspection.    

            7.2.1    Self-Surveillance Implemented.    

              Sun may perform incoming inspections and testing of Repaired Products consisting of a functional test according to a Sun test procedure and/or a visual/mechanical inspection. The sample size may be adjusted at Sun's discretion and may be based upon the Supplier's Self-Surveillance quality level attained as described in SUPOOO6A.

            7.2.2    Self-Surveillance Not Implemented.    

              Sun may utilize its monthly incoming inspection results as the Supplier's quality performance measurement. Acceptance at incoming inspection does not limit Supplier's responsibilities for Product failures.

            7.2.3    Supplier shall maintain an internal continuous improvement plan to demonstrate how it will achieve the DPM goal set forth in Article 2 above.

        7.3    NTF Testing.    

            All tests to be used for NTF testing whether by Sun or Supplier must be reviewed and agreed to by both parties for NTF fees to be applicable.

8.0  Reports and Data.

        8.1    Monthly Quality Report.    

            Supplier shall submit a monthly quality report to Sun covering three distinct categories:

      Receiving and/or source inspection performed and reported by Sun.

      Multiple Returns (see Section 5.3).

      Self Surveillance by Supplier (see Section 7.1).

            For each of these categories, the report shall include:

      Performance trend.

      Pareto analysis of defects based on root cause determination.

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      Listing and status of suitable corrective actions, recovery plans and/or improvement plans.

      Detail by serial number of defects and associated analysis.

            Supplier is responsible for correlation analysis across the three categories in order to identify common issues. The report shall be summarized at the worldwide level and delineated as appropriate to clearly identify areas requiring corrective action.

        8.2    Repair Data Reporting.    

            Supplier shall comply with the requirements specified in Supplier Repair Data Reporting Specification ENGOO08. All Product with Sun part numbers, returned to the Supplier by one of Sun's contractors (External Manufacturers) for repair must be included in the Repair Data Reporting outlined in ENGOO08.

        8.3    Monthly Business Reporting.    

            Supplier shall be able to generate and provide to Sun the following reports on a monthly basis.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

8.4  Quarterly Business Reporting.

        Supplier shall be able to generate and provide to Sun the following reports on a quarterly basis.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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        8.5    Informational Updates.    

            Supplier will provide updates to the following items specifically as they relate to Repair Services as part of the regularly scheduled meetings between Sun and Supplier:

              a.    State of the Supplier's business;

              b.    Any planned expansions, additions or moves;

              c.    Any new state of the art processes being implemented;

              d.    Additional capabilities;

              e.    ISO 9000 certification plan achievement;

              f.      Training for service, both internal and external (Supplier's contractors); and

              g.    Business accomplishments.

        8.6    Additional Information.    

            If requested by Sun, Supplier shall provide the following additional information within ten (10) working days:

            a.    On hand defective inventory status by Sun part number;

            If Supplier's performance falls below [...***...], additional reports may be required by Sun. The format of such reports will be as mutually agreed to by both parties.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

9.0  Scrap.

        If scrap costs are not the sole responsibility of Supplier, Supplier shall request direction from Sun as to the disposition of scrap material. All material that is pending disposition shall be segregated from good stock and placed in a holding location. Upon receipt of written instructions from Sun as to whether Sun elects to exercise option a. or b. below, Supplier shall:

        a.    Ship the scrap Sun material to the Sun designated location at Sun's expense; or

        b.    Destroy said material and provide Sun with a Certificate of Destruction.

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EXHIBIT D
DEDICATED PERSONNEL AND DEDICATED SPACE
(attached)

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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Exhibit D

DEDICATED PERSONNEL AND DEDICATED SPACE

1    Dedicated Dot Hill Personnel:

        [...***...]:

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        Refer to Exhibit G-I (Resident Planner Statement of Work)

        Note: Expected usage of Supplier residents: [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        Account Manager:

    *
    Business relationship owner and focal point for business issues.
    *
    Primary escalation path for all issues resolution.
    *
    Responsible for pricing, cost reduction program & PCR input.
    *
    Coordination of new technologies and roadmap updates.

        Quality Engineer (on site @ External Manufacturer(s)):

    *
    Provide technical assistance on production issues at External Manufacturer(s).
    *
    Provide escalation FA/RCCA assistance at External Manufacturer(s).
    *
    Interface between Sun and External Manufacturer(s), providing details of production yield issues/paretos and analysis of escalation (PPA/DOA) problems.

        Note: May involve global representation (US & UK) upon deploying on a global manufacturing basis.

        Program Manager:

    *
    Interface/Focal Point between Sun & Supplier to Provide & Track Supplier's Schedule & Open Action Items Status during Products' Qualifications, Sustaining, and EOL phases that impact Cost or Quality or Leadtime or Availability or Time to Market.
    *
    Responsible for driving day-to-day activities within Supplier, at the External Manufacturer(s) and communication of same to Operations.

        Systems Support Engineer:

    *
    During Sun's Test, Qualification and Training Phases, provide general technical support, address interoperabilty issues and be a source of technical knowledge to assist Sun in addressing technical troubleshooting issues.

2    Sun Office Space Requirements:

    *
    Dot Hill will supply one office with support for two work spaces, two external phone lines, two internet connections during pre-production phases of all Products, including but not limited to the 2U SCSI U160, 2U FC 2Gb, 1 U SCSI U 160, 2U SCSI U320 and I U SCSI U 320 development and deployment.

    *
    Sun may from time to time request this space be provided after these development and deployment phases, should any field failure pattern arise that may require in depth analysis be performed to resolve the problem and programs it develops, then Sun and Supplier shall agree in a Training Plan on the cost, if any, of such content. Notwithstanding the possible or actual

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      use of Supplier content under this Section 4.8 or with respect to a derivative work created by Sun pursuant to a license under Section 4.6, Sun shall own any such training material or programs it creates subject only to an obligation, if any, to pay for content or a license fee as the case may be.

4.9
Pricing for each of the following delivery methods shall be set forth in a mutually agreed training plan.

        —Third party facility, material, and instructor

        —Third party instructor and material, at a Sun facility

        —Third party facility and material, with a Sun instructor

        —Third party material, at a Sun facility and Sun instructor

4.9
Sun requires and Supplier grants Sun the right to affix Sun's own logo and trademarks to any course material and to remove any Supplier logos or source designation therefrom, approval for which shall not be unreasonably withheld by Supplier. Location of the Sun logo or other Sun trademarks are to be agreed upon.

4.10
Supplier shall use reasonable efforts to provide technical support for CBTs.

4.11
Supplier shall use reasonable efforts to provide Sun with reasonable advance notice of any revision or modification to any course or the addition of any related course offerings. Soft copy of any changes or additional courses to be provided to Sun's designated recipient as they become available.

4.12
Any authorization process, that is, an approval or qualification process to provide Product support and services, must be agreed upon by both companies and Supplier's agreement to such an authorization process may not be unreasonably withheld.

4.13
Localization, if required, will be provided for an additional mutually agreed charge to Sun.

4.14
The quality of delivery and course materials, timeliness and satisfaction will be measured through the use of surveys and/or audits performed by either personnel of the parties or an independent company. Supplier shall make copies of such surveys and audits available to Sun as soon as possible.

4.15
Sun has the right to require timely revisions in course material and/or delivery, at no cost to Sun, based upon unacceptable quality reports as derived from the surveys and audits conducted pursuant to subsection 4.14.

4.16
Any agreed upon prices to Sun shall not be subject to any increase for [...***...] from Sun's General Availability date for the first Product on which the first training course is provided to Sun. Thereafter, price increases for the same scope of coverage in training course costs shall be limited to a maximum of [...***...] per year for each year following the [...***...] period immediately after the General Availability date of a Product.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

4.17
The parties shall work cooperatively in the development of any joint educational products that they elect to create. Supplier will provide demo/education equipment to support courseware delivery to the extent set forth and subject to the provisions of a mutually agreed training plan.

4.18
Supplier will conduct informal "hands-on" training for Sun test team personnel, including Sun support and problem resolution engineers. Selected portions of the session may be videotaped and made available to Sun. Additional, supplemental training sessions may be organized if necessary. Informal training for Sun test teams includes letting up to [...***...] Sun personnel work alongside Supplier test personnel in Supplier's test labs to acquire understanding of Supplier's test practices and procedures during product development, and all necessary technical support during Supplier's QA test cycles, Revenue Releases, and through subsequent bug resolutions and escalations prior to Product End-of-Life.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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4.19
All computer delivered training and training materials shall be Solaris and Netscape based and fully functional in that environment.

4.20
Sun has permission to video tape any training course offered by Supplier under this Exhibit D-l at Sun's sole expense provided a copy thereof is given to Supplier and the tape so made is used pursuant to the license provisions of subsection 4.6.

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EXHIBIT E
MAINTENANCE AND SUPPORT
(attached)

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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MAINTENANCE AND SUPPORT

1.0 SCOPE

This Maintenance and Support Exhibit ("Exhibit") describes the responsibilities of Sun and Supplier during the term of the Agreement as they relate to training, support and maintenance of the licensed technology.

Sun shall provide "front-line" support to Sun's customers for Technology incorporated into, modified, bundled, developed and distributed with Sun Products, including, but not limited to, receipt of initial calls, verifying the support contract, initial diagnostics, and reproduction of the Error.

If an Error is identified, a Sun technical support person will contact Supplier's support organization(s) for "backline" support which includes, but is not limited to, the items described in Section 5.0 ("Supplier's Responsibilities") of this Exhibit.

2.0  DEFINITIONS

Capitalized terms not defined in this Exhibit shall have the meanings ascribed to them in the Agreement. Some definitions from the Agreement are repeated here for the purpose of convenience.

2.1 "Documentation" means any any user manuals, installation guides, configuration guides, trouble-shooting guides, release notes, Product information sheets, read-me files and other documents which Supplier provides with the Licensed Software or Products for use and reference by end users, including but not limited to product literature (provided in electronic, printed and hyper-text form), guides and descriptions relating to the Licensed Software and Licensed Firmware.

2.2 "Error(s)" means any failure of the Licensed Software or Licensed Firmware to conform to the functional, operational and performance requirements described in the Specifications or Documentation.

2.3 "Error Correction(s)" means a modification, patch, fix or addition to the Licensed Software Licensed Firmware that establishes a procedure or routine that eliminates an Error in the Licensed Software or Licensed Firmware.

2.4 "Error Correction Matrix" means Supplier's obligations and response times required to make an Error Correction as further described in Section 5.4 ("Error Corrective Action") of this Exhibit.

2.5 "Escalation Call(s)" means the report of detected Error(s) in the Technology provided to Supplier for Error Correction, as further described in Section 4.1 ("Error Reporting") of this Exhibit. Sun shall report detected Errors in the Technology to Supplier via Supplier's SANsolve system using a, Supplier's 1-877-368-7924 help line or by e-mail to support@dothill.com or, if such systems are unavailable through telephone via a Supplier-designated special number. In any case, there will be a code attached to each Escalation Call denoting it as a Sun CPRE escalation.

2.6 "Functionality" shall have the meaning set forth in Section 4.2 of this Exhibit.

2.7 "General Availability" or "GA" means a Sun Product released to the general public on a revenue basis as elaborated in Section 6.0 ("Training") of this Exhibit.

2.8 "Impact" shall have the meaning set forth in Section 4.2 of this Exhibit.

2.9 "Initial Action Plan" means an initial plan describing the steps Supplier intends to take to ensure that the Error Correction is implemented according to the requisite time set forth in Section 5.4 ("Error Corrective Action") of this Exhibit. The Initial Action Plan may include, but is not limited to the following information: (i) description of the Error, (ii) confirmation (when possible) that the Supplier has reproduced the Error, (iii) status of the Error, (iv) actions required for Error Correction,

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(v) when such actions are expected to occur and when they are expected to be completed, (vi) date when Error Correction will be implemented.

2.10 "Licensed Software" shall mean the software programs that are identified in an Award Letter, including (a) any diagnostics, set-up configuration software and device drivers included in such programs; and (b) Updates, Upgrades, and Localized Versions that are made available by Supplier to Sun under this Agreement.

2.11 "Licensed Firmware" shall mean Supplier microcode which forms an integral part of a Product that is made available by Supplier to Sun under this Agreement,, including (a) any diagnostics, set-up configuration software and device drivers included in such microcode; and (b) Updates and Upgrades that are made available by Supplier to Sun under this Agreement.

2.12 "Long Term Action Plan" means the steps Supplier intends to take to ensure that the Error is properly addressed as elaborated in Section 5.4 ("Error Corrective Action") of this Exhibit. The Long Term Action plan may include, but is not limited to the following: (i) a description of the Error, (ii) confirmation (when possible) that the Supplier has reproduced the Error, (iii) status of the Error, (iv) actions required for Error Correction, (v) a step-by-step outline citing the cause of the Error and the requirements for an Error Correction, (vi) name of Properly Trained Personnel who will carry out the Long Term Action Plan together with their telephone number and other contact information, (vii) completion dates for the requirements under the Long Term Action Plan, (viii) the date the Error Correction will be implemented, and (ix) the dates for conference calls to review progress under the Long Term Action Plan, and (x) date of Patch delivery.

2.13 "Properly Trained Personnel" means Supplier's sustaining engineering personnel capable of performing Error Corrections.

2.14 "Severity" is the impact that an Error has on a Sun customer's operations and functionality, as further described in Section 4.2 ("Error Classification") of this Exhibit.

2.15 "Source Code" shall mean means program code in high-level computer language readable by humans skilled in the language. "Source Code" includes available related documentation and tools, including comments, internal development tools and build environment.

2.16 "Specification" means the functional, operational and performance requirements for the Technology as set forth in Exhibit    of the Agreement.

2.17 "Sun Product(s)" or "Product(s)" means any product made by or for Sun that incorporates and/or bundles all or a significant portion of the Technology.

2.18 "Technology" means the Licensed Software and Licensed Firmware. .

2.19 "Update" means a release of the Licensed Software or Licensed Firmware containing substantially only Error Corrections, minor new features, functionality and/or performance enhancements.

2.20 "Upgrade(s)" means later releases, modifications, enhancements, or extensions to the Licensed Software and Licensed Firmware containing major new features or functionality.

2.21 "Workaround" means a temporary solution to an Error that allows the customer to continue to do business or use the Technology until an Error Correction is completed. A Workaround may consist of specific administrative steps or alternative programming calls. A Workaround is not an Error Correction.

3.0  DISTRIBUTION RIGHTS

It is understood and agreed by the parties that Sun may distribute Upgrades and/or Updates of the Technology to customers in the same manner Sun distributes upgrades, updates and patches to its own

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technology, including without limitation via a Sun-designated web site which can be accessed by customers through the Internet.

4.0  SUN'S RESPONSIBILITIES

4.1 Error Reporting. Sun shall report detected Errors in the Technology to Supplier through Supplier's SANsolve system by means of an Escalation Call. Escalation Calls may be made by telephone and/or in writing, including electronic transmission such as facsimile or by email. The Escalation Call shall identify in reasonable detail the nature of the Error(s), as well as any other information which Sun deems may reasonably assist Supplier in verification and reproduction of the reported Errors. In addition, the Escalation Call shall include Sun's classification of the Severity Level of the Error(s) in accordance with the classification criteria set forth in Section 4.2 ("Error Classification"). Supplier shall respond to Sun, in writing, within the time frames set forth in the Error Correction Matrix to accomplish acceptable Error Correction in accordance with the provisions of Section 5.4 ("Error Corrective Action").

4.2 Error Classification. Sun shall classify each Error reported in an Escalation Call according to the following criteria:

    IMPACT:   Error IMPACT to customer's operation

 

 

Red Alert:

 

Significant or potentially significant financial/business impact to customer.

 

 

Critical:

 

System is down or effectively unusable as a result of the Error, or the Error causes critical impact on the customer's operation with no acceptable Workaround.

 

 

Significant:

 

System is up and running, but the Error causes significant impact and has no acceptable Workaround.

 

 

Limited:

 

System is up and running, and the Error causes only limited or insignificant impact.

 

 

FUNCTIONALITY:

 

Customer FUNCTIONALITY affected by Error

 

 

Red Alert:

 

Customer system is or is susceptible to being rendered down and/or unusable. Functionality affected by the Error may include Customer experiencing or being susceptible to experiencing data corruption, a security breach or exposure, inability to run a new application or a miss in key production dates. No acceptable Workarounds or Error Corrections are available.

 

 

Primary:

 

Functionality used to perform tasks considered to be essential to business operations, project completion or normal productivity of end-user.

 

 

Secondary:

 

Functionality used to perform tasks considered to be important, but not primary to immediate business operations.

 

 

Nonessential:

 

Functionality that is not important and infrequently used.

        SEVERITY: The Severity level of an Error (e.g., Severity 1) is determined by the criteria set forth below and in the Severity Matrix, and establishes the time period by which Supplier shall respond to an Escalation Call and perform an Error Correction, as elaborated in Section 5.4 ("Error Corrective Action").

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        Two components establish the Severity of an Error:

    1.
    The degree the Error impacts Sun's customer ("Impact"); and

    2.
    Sun's customer functionality affected by the Error ("Functionality").

        Both Impact and Functionality are described and defined above.

        Error Severity levels range from Red Alert (most severe) to 4 (least severe):

    Red Alert:   Most severe and critical or potentially critical impact on customer's system with primary functionality unusable or susceptible to becoming unusable and no Workaround. Significant or potentially significant financial/business impact to customer. Red Alerts also include Errors that may have a significant financial and/or image impact to Sun including potential loss of current sale, future business, positive reference account/product status, etc. Red Alert is its own separate category requiring involvement of Sun's upper level management and technical staff, and Supplier's management and Supplier's Properly Trained Personnel.
    Severity 1:   Critical impact on primary functionality, unusable, no Workaround.
    Severity 2:   Significant impact on primary functionality, or critical impact on secondary functionality.
    Severity 3:   Limited impact on primary functionality, or significant impact on secondary functionality.
    Severity 4:   Limited impact on non-essential functionality, or non-problematic issue.

Severity Matrix: Indicates Levels of Technical Errors

FUNCTIONALITY

  IMPACT
Red Alert

  Critical
  Significant
  Limited
Red Alert   Red Alert            
Primary       Severity 1   Severity 2   Severity 3
Secondary       Severity 2   Severity 3   Severity 4
Nonessential       Severity 3   Severity 4   Severity 4

4.3 Error Correction Acceptance. After Sun receives an Error Correction from Supplier, Sun shall have [...***...] to either notify Supplier, in writing, of Sun's acceptance of the Error Correction or provide Supplier with a written report (including test results and test data concerning the Error) specifying in reasonable detail all deficiencies requiring further response from Supplier according to a Sun assigned priority as set forth in Section 5.4 ("Error Corrective Action"). If an Error Correction fails, the Severity shall be raised one level and Supplier shall proceed to implement a second Error Correction in accordance with the priority and time frame set forth in the Error Correction Matrix in Section 5.4 ("Error Corrective Action"). Upon completion of the second Error Correction, Supplier shall resubmit the Error Correction to Sun for acceptance in accordance with this Section 4.3 ("Error Correction Acceptance"). If the resubmitted Error Correction is still unacceptable to Sun, Sun shall so notify Supplier within ten (10) days following receipt thereof and Supplier shall immediately dispatch Properly Trained Personnel to a Sun-designated location where Supplier's Properly Trained Personnel shall use their commercially reasonable efforts to provide an Error Correction. In the event of a Red Alert situation, if no Error Correction is provided within ten (10) days after the on-site dispatch of Supplier's Properly Trained Personnel, Sun may, in its sole discretion, declare Supplier in default under the Agreement and pursue its available remedies.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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5.0  SUPPLIER'S RESPONSIBILITIES

5.1 Testing. Supplier shall test and qualify the Technology on the supported Sun systems. Both parties will determine specific tests and processes which are required to validate Technology on the supported Sun systems. At a minimum, testing shall include complete testing before Supplier's Error Correction release, install, backout & reinstall and system tests. Supplier will provide its test, qualification, and compatibility results related to the Technology to Sun for evaluation. Supplier shall test Error Corrections to ensure that each reported Error has been rectified and that the Technology continues to meet the Specification in all material respects. The results of such tests and performance measurements shall be delivered to Sun along with Updates.

5.2 Test Suites and Support Tools. Supplier shall identify and provide Sun with all available test suites and support tools used by Supplier to support and enhance the Technology. Supplier will also produce a template of information it requires from Sun in order to be able to handle an Error Correction. The template may include, but is not limited to the following information:

    a.
    Technology (including version number) producing the Error
    b.
    Date and Time the Escalation Call is submitted to Supplier
    c.
    Supplier's service order/tracking number for the Escalation Call
    d.
    Severity Level of the Error according to the Error Severity Matrix in Section 4.2 ("Error Classification")
    e.
    Description of the Error
    f.
    Sun contact and telephone number

5.3 Support Requirements. Supplier will make telephone access to its Properly Trained Personnel available to Sun. Supplier's support service center will be manned by Properly Trained Personnel during standard business hours and Supplier shall have them available for performing Error Corrections during non-business hours on a continuous basis twenty four hours a day, seven days a week, fifty two weeks per year ("24x7"). Sun reserves the right to reject Supplier's Properly Trained Personnel if they are unresponsive to Escalation Calls or are unable to perform Error Corrections.

Supplier shall provide to Sun a list of management-level designated contacts, and their e-mail addresses, telephone, cellular, pager, and facsimile numbers. Supplier shall promptly notify Sun of any changes to the Supplier contact information.

5.4 Error Corrective Action. Supplier will respond to Sun with an Error Correction action and implementation plan in accordance with the following:

Error Correction Matrix
[...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

Supplier will acknowledge, in writing, receipt of the Escalation Call within the time frame designated above. Supplier will provide a service order number to the Sun technical contact so that Sun can track the Error in future communications with Supplier.

Supplier will provide Sun with an Initial Action Plan according to the requisite time frame in the Error Correction Matrix. Once Supplier submits the Initial Action Plan to Sun, Supplier will work according to Error Correction Plan to implement all Error Corrections within timeframes outlined in error correction matrix above.

Error Corrections shall be implemented according to the deadlines set forth above. If Supplier believes that an Error Correction cannot be implemented in the applicable time set forth in the Error

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Correction Matrix, Supplier will immediately notify Sun; provided, however, that such notification will not reduce or eliminate Supplier's obligations under this Agreement or Exhibit. Sun may, at its sole discretion, allow Supplier to submit a Long Term Action Plan, rather than an Error Correction if Supplier is unable to meet the requisite deadline for Error Correction.

Supplier agrees that on-site Error Correction services will be provided to Sun and Sun's customer at mutually agreed dates and times. Such on-site Error Correction services may involve an additional charge upon Sun's approval. In the event that Supplier assesses the Error to be a non-Supplier Technology defect or failure, Supplier will contact Sun and promptly provide Sun with a detailed explanation of the basis for this determination.

5.5 Error Corrections to Technology. At no additional charge to Sun, Supplier shall provide all Error Corrections to Sun (in standard Sun patch format) as soon as the Error Corrections are available, but in any event within the specified time frames set forth in Section 5.4 ("Error Corrective Action"). Supplier shall also provide Error Corrections, in source code form, on-line pursuant to Article 9.0. Supplier shall conduct bug fix validation tests (on a standard base-level system) and regression testing for compatibility prior to sending the same to Sun. In the event that such testing would cause Supplier not to comply with the relevant time frames required under Section 5.4 ("Error Corrective Action"), Supplier shall inform Sun and Sun shall have the following options:

    (a)
    waive the testing requirement,
    (b)
    waive the time requirement,
    (c)
    require that Supplier proceed under its obligations and pursue its available remedies should Supplier not meet its obligations.

Whenever possible, Supplier shall send a test case or test procedure used to verify all Error Corrections.

5.6 Upgrades. Supplier shall promptly deliver Upgrades to Sun as soon as commercially available, but in no event later than Supplier's first customer shipment of Technology Upgrades. Supplier shall supply alpha and beta versions of Upgrades to Sun prior to commercial shipment to permit Sun to prepare to integrate the Upgrades into Sun Products. Sun shall have the right, but not the obligation, to provide input to Supplier regarding the content and characteristics of future versions and releases of Technology.

Supplier shall provide Upgrades to Sun in separate shippable packages as follows:

    (a)
    licenses with unrestricted right to use and distribute the Upgrade
    (b)
    media (CDs)
    (c)
    Upgrade Documentation

5.7 Bug Reports. Supplier shall permit Sun to have access to Supplier's bug reports, (free of charge) that are relevant to the Technology. Supplier shall provide bug reports to Sun on a monthly basis. Access to the bug reports shall be limited to Sun's employees, agents and subcontractors with a need to know. The information in the bug reports shall be considered confidential information in accordance with the confidentiality provisions of the Agreement. Supplier grants Sun the right to use, copy and distribute such data for purposes of resolving customer support issues with respect to the Technology.

5.8 Records. Supplier shall keep and maintain accurate records with respect to Error and Error Correction status, setting forth in reasonable detail Escalation Calls received, response time,, and implementation of Error Corrections. Supplier shall provide such records to Sun on a quarterly basis, and in addition, Supplier shall make them available to Sun upon Sun's reasonable request.

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5.9 Accuracy of Data. Supplier represents and warrants that it has, prior to the Effective Date of the Agreement, supplied Sun with substantially correct information regarding Error reporting and response information relevant to the Technology as follows:

    (a)
    total number of reported Errors per month
    (b)
    average time to provide Error Corrections

6.0  TRAINING

Supplier shall provide training courses a minimum of [...***...] before Sun's general availability ("GA") date for each Sun Product which incorporates and uses the Technology in order to provide Sun with the information necessary for Sun to perform adequate support for its Products. This training shall be provided that is set forth in a mutually agreed training plan listed in Exhibit D-1, Training. The format/content of the training courses, location, and availability (dates) of such courses shall be as mutually agreed in such training plan by the parties. In addition, Supplier agrees to make training materials available to Sun to include "rights to use" the training materials, in both hard copy and electronic formats. This will allow Sun to provide further internal training and maintain ongoing Sun Product training for new employees as needed.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

7.0  END OF LIFE ("EOL")

7.1 Sun Products EOL. Supplier will provide Sun with Product support for the duration of the service life of Sun Product(s) which incorporate the Technology. This is defined as Sun Product support provided by Supplier through a period of not less than [...***...] after the last delivery date of Sun Products. Supplier will provide Sun with backline support from the commencement of the published EOL date of the Sun Products as follows:

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

[...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

7.2 Supplier Technology EOL. Supplier shall notify Sun of a planned EOL announcement for Technology [...***...] before the published date or the date on which the backline support of Technology is planned to be discontinued or transitioned to a third party company. Irrespective of when Supplier decides to EOL the Technology, Supplier remains obligated to continue supporting Sun through a period of not less than [...***...] after Sun decides to EOL Sun Products containing the Technology in accordance with the time frames and requirements in Section 7.1 ("Sun Products EOL"). If Supplier wishes to transition support to a third party company, Sun must qualify the backline support capability of the third party company before Sun will agree to the planned transition.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

8.0  ON-LINE DOCUMENTATION

Supplier will provide, free of charge, an electronic version of the Documentation (such as, but not limited to, installation, programmer/developer and support manuals, and support information such as symptom/resolution data, white papers, technical tips, etc.) that is readable on Sun workstations, which

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Sun may copy and distribute to Sun's service providers. This material will not, however, include training manuals and documentation, which will be made available as specified in Section 6.0 ("Training").

9.0  LIMITED SOURCE CODE RIGHTS

Within thirty (30) days after the Effective Date of this Agreement, Supplier will deliver the Licensed Software to Sun in Source Code form. During the term of this Agreement, Supplier will deliver to Sun all Updates and Upgrades to the Licensed Software in Source Code form as soon as the Licensed Software is commercially available, but in no event later than their first customer shipment. The fees, if any, related to Supplier Level 4 engineering support shall be as mutually agreed to by the parties in writing. Subject to Sun's compliance with the confidentiality provisions of Section 10.0, Supplier grants to Sun for internal use at Sun's sites where [...***...], a royalty- free, fully paid-up license to copy in limited quantities and modify the Licensed Software in Source Code form all solely to provide Level 4 support to assist with problems or issues reported by Sun's customers to Sun related to the Licensed Software. Alternatively, Sun may transition backline support and sublicense such rights to a designated third party support organization provided that such organization: (a) has been approved in writing by Supplier to receive access to such Source Code, which approval will not be unreasonably withheld, delayed or conditioned by Supplier, and (b) agrees to be bound by the license and confidentiality restrictions contained in this Agreement. Sun acknowledges and agrees that all Licensed Software in Source Code form is confidential and proprietary to Supplier. Sun's rights to use the Licensed Software in Source Code form, once delivered to Sun, will survive the expiration or any termination of this Agreement until the date on which Sun is no longer obligated to provide service and support for the Licensed Software to Sun's customers. Sun shall provide to Supplier all Error Corrections to the Licensed Software created by Sun's CPRE group (the "Sun-Originated Error Corrections"). Sun grants to Supplier the right and license, with the right to sublicense, to use, copy, create derivative works of, distribute and modify without restriction any Sun-Originated Error Corrections provided to Supplier within the scope of this Agreement. Supplier will evaluate Sun-Originated Error Corrections and, upon mutual agreement, Supplier will incorporate such Sun-Originated Error Corrections into the Licensed Software. Supplier shall control the release dates and content of all such Sun-Originated Error Corrections that the parties agree to incorporate into the Licensed Software; provided however, that Sun has the right to use, copy, create derivative works of, distribute and modify without restriction any Sun-Originated Error Corrections required to support Sun's business.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

10.0 CONFIDENTIALITY

With respect to Source Code provided by Supplier, such Source Code may be used by Sun solely [...***...]. Sun will put in place appropriate protections to safeguard access to such Source Code, including but limited to the use of locked computer systems, access controls, and such other reasonable security measures. Notwithstanding anything to the contrary, Sun shall not provide access to such Source Code to any third party unless [...***...] and provided further that any such third party (a) has been approved in writing by Supplier to receive access to such Source Code, which approval will not be unreasonably withheld, delayed or conditioned by Supplier; and (b) agrees to be bound by the license and confidentiality restrictions contained in this Agreement.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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EXHIBIT F
SUN BINARY CODE LICENSE
(attached)

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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Sun Microsystems, Inc.
Binary Code License Agreement

        READ THE TERMS OF THIS AGREEMENT AND ANY PROVIDED SUPPLEMENTAL LICENSE TERMS (COLLECTIVELY "AGREEMENT") CAREFULLY BEFORE OPENING THE SOFTWARE MEDIA PACKAGE. BY OPENING THE SOFTWARE MEDIA PACKAGE, YOU AGREE TO THE TERMS OF THIS AGREEMENT. IF YOU ARE ACCESSING THE SOFTWARE ELECTRONICALLY, INDICATE YOUR ACCEPTANCE OF THESE TERMS BY SELECTING THE "ACCEPT" BUTTON AT THE END OF THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL THESE TERMS, PROMPTLY RETURN THE UNUSED SOFTWARE TO YOUR PLACE OF PURCHASE FOR A REFUND OR, IF THE SOFTWARE IS ACCESSED ELECTRONICALLY, SELECT THE "DECLINE" BUTTON AT THE END OF THIS AGREEMENT.

        1.    LICENSE TO USE. Sun grants you a non-exclusive and non-transferable license for the internal use only of the accompanying software and documentation and any error corrections provided by Sun (collectively "Software"), by the number of users and the class of computer hardware for which the corresponding fee has been paid.

        2.    RESTRICTIONS. Software is confidential and copyrighted. Title to Software and all associated intellectual property rights is retained by Sun and/or its licensors. Except as specifically authorized in any Supplemental License Terms, you may not make copies of Software, other than a single copy of Software for archival purposes. Unless enforcement is prohibited by applicable law, you may not modify, decompile, or reverse engineer Software. You acknowledge that Software is not designed, licensed or intended for use in the design, construction, operation or maintenance of any nuclear facility. Sun disclaims any express or implied warranty of fitness for such uses. No right, title or interest in or to any trademark, service mark, logo or trade name of Sun or its licensors is granted under this Agreement.

        3.    LIMITED WARRANTY. Sun warrants to you that for a period of ninety (90) days from the date of purchase, as evidenced by a copy of the receipt, the media on which Software is furnished (if any) will be free of defects in materials and workmanship under normal use. Except for the foregoing, Software is provided "AS IS". Your exclusive remedy and Sun's entire liability under this limited warranty will be at Sun's option to replace Software media or refund the fee paid for Software.

        4.    DISCLAIMER OF WARRANTY. UNLESS SPECIFIED IN THIS AGREEMENT, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT THESE DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

        5.    LIMITATION OF LIABILITY. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT WILL SUN OR ITS LICENSORS BE LIABLE FOR ANY LOST REVENUE, PROFIT OR DATA, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES, HOWEVER CAUSED REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO THE USE OF OR INABILITY TO USE SOFTWARE, EVEN IF SUN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event will Sun's liability to you, whether in contract, tort (including negligence), or otherwise, exceed the amount paid by you for Software under this Agreement. The foregoing limitations will apply even if the above stated warranty fails of its essential purpose.

        6.    Termination. This Agreement is effective until terminated. You may terminate this Agreement at any time by destroying all copies of Software. This Agreement will terminate immediately without notice from Sun if you fail to comply with any provision of this Agreement. Upon Termination, you must destroy all copies of Software.

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        7.    Export Regulations. All Software and technical data delivered under this Agreement are subject to US export control laws and may be subject to export or import regulations in other countries. You agree to comply strictly with all such laws and regulations and acknowledge that you have the responsibility to obtain such licenses to export, re-export, or import as may be required after delivery to you.

        8.    U.S. Government Restricted Rights. If Software is being acquired by or on behalf of the U.S. Government or by a U.S. Government prime contractor or subcontractor (at any tier), then the Government's rights in Software and accompanying documentation will be only as set forth in this Agreement; this is in accordance with 48 CFR 227.7201 through 227.7202-4 (for Department of Defense (DOD) acquisitions) and with 48 CFR 2.101 and 12.212 (for non-DOD acquisitions).

        9.    Governing Law. Any action related to this Agreement will be governed by California law and controlling U.S. federal law. No choice of law rules of any jurisdiction will apply.

        10.  Severability. If any provision of this Agreement is held to be unenforceable, this Agreement will remain in effect with the provision omitted, unless omission would frustrate the intent of the parties, in which case this Agreement will immediately terminate.

        11.  Integration. This Agreement is the entire agreement between you and Sun relating to its subject matter. It supersedes all prior or contemporaneous oral or written communications, proposals, representations and warranties and prevails over any conflicting or additional terms of any quote, order, acknowledgment, or other communication between the parties relating to its subject matter during the term of this Agreement. No modification of this Agreement will be binding, unless in writing and signed by an authorized representative of each party.

        For inquiries please contact: Sun Microsystems, Inc. 4150 Network Circle, Santa Clara, CA 95054

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EXHIBIT G
RESIDENT SUPPLIER AGREEMENT
(attached)

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

87



EXHIBIT G

RESIDENT SUPPLIER PROGRAM

        WHEREAS Sun and Supplier have entered the Agreement of even date whereby Supplier was to manufacture certain Products, among other things, for Sun, and

        WHEREAS Sun desires that Supplier provide the services of a full time employee(s) of Supplier who will reside at the facilities of Sun to perform certain services for Sun and Supplier detailed in the Statement of Work, and

        WHEREAS Supplier is willing to provide the services of such employee(s) without additional compensation.

        NOW THEREFORE in consideration of the following promises, covenants and representations, the parties agree as follows:

1.
Resident Supplier. Supplier shall, through an employee or employees designated by Supplier (herein "RS Employee"), perform the services (herein the "Services") described in the Statement of Work, attached hereto as Exhibit D-1 and incorporated herein by reference. The RS Employee shall be resident at a Sun site(s) designated by Sun.

2.
Sun's Obligations. Sun shall provide the RS Employee with office space which shall include access to a telephone, facsimile machine, a Sun workstation and necessary administrative support. Sun shall provide the RS Employee access to such information and personnel of Sun as is necessary to permit the RS Employee to perform the services set out in the Statement of Work.

3.
Relationship of Parties. The RS Employee shall remain at all times an employee of Supplier. The RS Employee may perform the Services under the general direction of Sun, but Supplier shall be responsible for the actions and decisions of the RS Employee, except to the extent that the RS Employee relied, in good faith, on the specific direction or instructions of Sun or the information provided by Sun, in performing the services. Supplier shall be solely responsible for all employee decisions with regard to the RS Employee including, but not limited to, performance reviews, promotions, disciplinary action and termination.

4.
Liability of Supplier for RS Employee.

4.1.
The RS Employee role is a critical position in ensuring the successful planning and execution for Sun and Supplier, therefore Supplier's management shall actively monitor the role of the RS Employee and the individual(s) filling this role, to ensure that risk and opportunity, e.g. material exposure, potential excess and obsolete liability, is diligently evaluated and approved at appropriate management levels within Supplier's organization and that suitable internal processes are developed to support and assist the RS Employee(s).

4.2.
The RS Employee shall observe the working hours, working rules and holiday schedule of Sun while working on Sun's premises. If Sun reasonably determines that the presence of the RS Employee is detrimental to the progress of the work performed under the Agreement Supplier shall replace such person with a properly qualified person, reasonably acceptable to Sun, as soon as is reasonably practical.

4.3.
Supplier shall be responsible for all salary and benefits owed to the RS Employee and the payment of any and all payroll or other taxes due as a result of the performance of the Services by the RS Employee. Supplier acknowledges and agrees that, to the extent required by law, it is the responsibility of Supplier to report as income all compensation received by the RS Employee and Supplier shall indemnify, defend and hold harmless Sun from any obligation to pay any sales or withholding taxes, social security, unemployment or disability

88


      insurance or similar charges or imposts, including any interest or penalties thereon, in connection with any payments made to the RS Employee.

    4.4.
    Supplier shall indemnify, defend and hold harmless Sun, its officers, directors, employees, agents and attorneys from and against any claims or actions suffered by or claimed to be suffered by the RS Employee while performing the Services for Sun or while in, on, or about Sun's premises.

    4.5.
    Supplier shall at all times comply with all applicable laws in the performance of the Services, including but not limited to all applicable employment laws (labour laws) of the jurisdiction in which the RS Employee is employed by Supplier. Supplier represents that it has workers compensation insurance that covers RS Employee, if workers compensation insurance or coverage is required for employees in the jurisdiction in which the RS Employee is employed by Supplier. It is expressly agreed that Supplier is an independent contractor, and neither Supplier nor the RS Employee is an employee or agent of Sun and have no authority to bind Sun by contract or otherwise or make any claim for employment benefits against Sun.

5.
Consideration. Supplier shall receive no additional compensation or consideration for the Services performed by the RS Employee as provided herein.

6.
Confidential Information. The parties hereto acknowledge that, in the course of performing the Services hereunder, the RS Employee will be exposed to certain information and data, which may be disclosed orally, in writing or by other media, and that such information may not be labelled or identified as confidential or proprietary information of Sun at the time of disclosure or discovery. Notwithstanding the foregoing, all information, data, records, reports and other information, however designated or described, to which the RS Employee may be exposed while performing the Services or otherwise while on Sun's premises, shall be considered the confidential and proprietary information of Sun and shall be subject to the obligations of confidentiality set out in the Agreement and the Confidential Disclosure Agreement signed separately by the Supplier attached as Exhibit D-2.

7.
No Solicitation. Sun shall not solicit the employment of the RS Employee during that period of time that the RS Employee is assigned to Sun and for [...***...] after such assignment ends. It shall not be deemed a violation of this prohibition if Sun hires the RS Employee as a result of the RS Employee initiating the inquiry of employment in response to a job opening that has been published either to the public at large or to Sun's employee population.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

8.
No Other Amendments or Waivers. Except as expressly provided in this Amendment, all of the terms and conditions of the Agreement remain in full force and effect.

9.
Exhibits. The following is the list of Exhibits and Attachments which are attached hereto and incorporated herein by this reference as if set forth in full:

        Exhibit D-1—Statement of Work (i.e., Resident Planner, Resident Manager, Resident Engineer)

        Exhibit D-2—Confidential Disclosure Agreement

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EXHIBIT G-1
RESIDENT PLANNER
STATEMENT OF WORK

Job Standards for Resident Suppliers

1.
Material Requirements Plan ("MRP") System Integrity

        The Resident Supplier Planner ("RSP") shall maintain MRP systems integrity by:

    o
    Managing the forecasting system.

    o
    Placing replenishment orders, approved by the responsible Sun Manager, ensuring that there are no past due delivery dates.

    o
    Monitor Supplier performance against Sun's customer orders.

    o
    Tracking and completing all assigned action items from weekly/regular supply/demand management meetings and as directed by Sun management.

    o
    Ensuring that all Product parameters are reviewed and updated monthly.

2.
Supplier Management

    Forecast Communication. The RSP shall establish forecast communication processes with Supplier and transmit each new forecast, as approved by the Sun Manager, to Supplier in accordance with the Supply Planning calendar, ensuring that Supplier understands this information is for Supplier's convenience only and does not create an obligation on the part of Sun. The RSP shall obtain Supplier's timely commitment pursuant to Sun's request/commit process.

    The RSP shall proactively drive and support implementation of "Break Through Supply Chain" initiatives (e.g., Demand Replenishment, Auto-Swap, etc.) and take ownership for their sustained effectiveness.

    The RSP is the Supplier's focal point for coordinating scorecard data input associated with planning activities.

3.
Supply Plan Execution

    The RSP shall, on a daily basis, manage and be responsible for:

    o
    Ensuring Product availability to standard lead-times;

    o
    Monitoring actual demand against Supplier's planned build/in-feed plan and highlighting to Sun management any potential negative impacts; and

    o
    Ensuring that Supplier's individual sites (where relevant) are balancing material/capacity in-line with Sun's actual demand profile and raising any concerns with this to both their local management and Sun's management.

4.
Product Management

    The RSP will, on an as-needed basis, participate in and represent the Supplier on Sun New Product Introduction (NPI) teams to ensure continuity of supply and minimize End of Life ("EOL") costs associated with Product transitions.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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5.
Inventory Management

    The RSP shall be responsible for supporting all key business metrics identified by Sun, including, but not limited to, the following:

    o
    Ensuring that Supplier's designated Products are always within the Sun-specified Days of Supply (DOS) targets.

    o
    Providing input into the Inventory Outlook (I/O) targets.

    o
    Monitoring nonnettable inventory management (Material Review Board ("MRB") and SBO rework).

    o
    Providing to Sun a [...***...] status of any potential Excess and Obsolete (E&O) exposures resulting from: Engineering Change Order (ECO) activity, Supply Plan cuts, Product cancellations, EOL announcements, etc.

    o
    Monitoring the MRB aging reports to ensure that Product is not held more than [...***...] and escalating this to Sun management in the event that material in MRB has exceeded the specified timeframe.

    o
    Monitoring the RTV aging reports to ensure that Product is not held more than [...***...] and escalating this to Sun management in the event that any RTV has exceeded the specified timeframe.

    o
    Ensuring that there is immediate Supplier and Sun management visibility of any returned Product which has been under repair at the Supplier for more than [...***...]. Sun will not be liable to Supplier for the cost of production Product which Supplier fails to repair and return to Sun within [...***...] after such Product was returned to Supplier.

    o
    Ensuring that any receiving discrepancies are brought to the attention of the Supplier and Sun management within 3 days after occurrence.

6.
Business Management

o
AP/AR issues resolution

o
Requires senior supplier management expertise and capable of effectively and rapidly escalating to Supplier's senior management.

o
Must be equally effective working with Sun management and Sun cross-functional teams.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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EXHIBIT G-2

CONFIDENTIAL DISCLOSURE AGREEMENT

        Effective Date: May    , 2002

WHEREAS Sun Microsystems, Inc., (herein "Sun") and DotHill Systems Corporation (herein the "Resident Supplier" have entered into an agreement whereby, among other things, the Resident Supplier is to provide the services of an employee to perform certain services on Sun's premises, and WHEREAS Resident Supplier's employee will have access and exposure to the confidential information of Sun and third parties with whom Sun may conduct business.

NOW THEREFORE:

1. a) The Sun information disclosed under this Agreement ("Information") whether disclosed orally, in writing or by other media, includes, but is not limited to, the following: forecasts, bookings, new product schedules, material pricing, quality data, marketing data relating to Sun's products.

    b) The permitted use of Information is: for Resident Supplier's employee to perform planning and purchasing functions on behalf of Sun, as a representative of the Resident Supplier on Sun's premises.

2. The Resident Supplier's obligations regarding Information expire four (4) years after the date of disclosure. Information shall be used solely as permitted above and shall not be disclosed to a third party. The Resident Supplier shall hold Information in strict confidence and shall provide Information to other employees of Resident Supplier only on a need-to-know basis. Upon termination of this Agreement or upon Sun's written request, the Resident Supplier shall cease use of Information and return or destroy all Information. In addition to the foregoing, Resident Supplier shall not gain access, or attempt to gain access, to Sun's local area network or Sun's wide area network, or the data, records, files or other information maintained electronically therein except as necessary to perform the services Resident Supplier was contracted to perform. Any and all data, records, files and other information in whatever form or format obtained by Resident Supplier as a result of Resident Supplier's employee residing in or having access inside Sun's facilities or having access to such data, records, files and other information shall be deemed Confidential Information whether or not it has been so labelled. Any improper access by Resident Supplier to information which is not necessary to perform the services hereunder shall be deemed a material breach of this Agreement and the services agreement with which this Agreement is associated.

3. The Resident Supplier shall be obligated to protect Information which is disclosed orally or in written form and identified as confidential or proprietary, or which the Resident Supplier would be expected to know is the confidential information of Sun.

4. This Agreement imposes no obligation upon the Resident Supplier with respect to Information which the Resident Supplier can establish by legally sufficient evidence: (a) was in the possession of, or was known by, the Resident Supplier's employee or the Resident Supplier prior to its receipt from Sun, without an obligation to maintain its confidentiality; (b) is or becomes generally known to the public without violation of this Agreement; (c) is obtained by the Resident Supplier from a third party having the right to disclose it, without an obligation to keep such information confidential; or (d) is independently developed by the Resident Supplier's employee or the Resident Supplier without the use of Information and without the participation of individuals who have had access to Information.

5. Disclosure of Information is not prohibited if prior notice is given to Sun and such disclosure is: (a) compelled pursuant to a legal proceeding or (b) otherwise required by law. The Resident Supplier agrees that any breach of this Agreement will result in irreparable harm to Sun for which damages would be an inadequate remedy and, therefore, in addition to its rights and remedies otherwise available at law, Sun shall be entitled to equitable relief, including injunction, in the event of such breach. The Resident Supplier waives any requirement for the posting of a bond or other security in

92



the event that Sun seeks such an injunction. Sun retains ownership of the Information. Neither the Resident Supplier nor the Resident Supplier's employee acquires any rights in Information, except the limited right to use Information as described above.

6. Resident Supplier understands and agrees that nothing in this Agreement creates an employer/employee relationship between Sun and Resident Supplier's employee. Resident Supplier acknowledges and agrees that Resident Supplier's employee will not be a Sun employee or eligible for any benefits of employment from Sun, including, but not limited to, wages, vacation, paid or unpaid leave, or participation in any Sun employee benefit plan. Resident Supplier further acknowledges and affirms that Resident Supplier is and will be Resident Supplier employee's sole employer for the duration of Resident Supplier employee's assignment to Sun.

7. This Agreement constitutes the entire agreement between the parties concerning its subject matter. All additions or modifications to this Agreement must be made in writing and must be signed by an authorized representative of each party. The parties agree to comply strictly with all applicable export control laws and regulations. Any action related to this Agreement will be governed by California law, excluding choice of law rules.

8. Either party may terminate this Agreement for convenience by providing thirty (30) days written notice to the other. However, in accordance with Section 2 above, Resident Supplier's and/or Resident Supplier employee's obligations to protect Information shall survive any termination.

SUN MICROSYSTEMS, INC.   DOTHILL SYSTEMS CORPORATION

BY:



 

BY:


NAME:
  NAME:
TITLE:
  TITLE:
DATE:
  DATE:

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

93




QuickLinks

Product Purchase Agreement
EXHIBIT A ELECTRONIC DATA INTERCHANGE (EDI) TERMS
EXHIBIT A-1 SAMPLE TEMPLATE PRODUCT SUPPLEMENT/AWARD LETTER
EXHIBIT B CUSTOMER SUPPORT PROVISIONS (attached)
Exhibit B Customer Support Provisions
Exhibit B-1 Supplier's Repair Facilities
Exhibit B-2 Sun Enterprise Services Offices and Distribution Centers
Exhibit B-3 Sun Enterprise Services Third Party Repair Suppliers
EXHIBIT B-4 NTF Charges
EXHIBIT B-5 Out of Warranty Repair Sun Part Number Supplier Part Number Product Description Price New Product Warranty
Exhibit B-5 Out of Warranty Repair
EXHIBIT C SUPPLIER'S QUALITY PROGRAM (attached)
EXHIBIT C SUPPLIER'S QUALITY PROGRAM
EXHIBIT C-1 CUSTOMER SUPPORT QUALITY REQUIREMENTS
EXHIBIT D DEDICATED PERSONNEL AND DEDICATED SPACE (attached)
Exhibit D DEDICATED PERSONNEL AND DEDICATED SPACE
EXHIBIT E MAINTENANCE AND SUPPORT (attached)
MAINTENANCE AND SUPPORT
EXHIBIT F SUN BINARY CODE LICENSE (attached)
Sun Microsystems, Inc. Binary Code License Agreement
EXHIBIT G RESIDENT SUPPLIER AGREEMENT (attached)
EXHIBIT G RESIDENT SUPPLIER PROGRAM
EXHIBIT G-1 RESIDENT PLANNER STATEMENT OF WORK
EXHIBIT G-2 CONFIDENTIAL DISCLOSURE AGREEMENT
EX-10.2 5 a2085556zex-10_2.htm EXHIBIT 10.2
QuickLinks -- Click here to rapidly navigate through this document

CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

EXHIBIT 10.2


PRODUCT SUPPLEMENT/AWARD LETTER (BLADE)

This Product Supplement/Award Letter (this "Award Letter") is made on and as of the 24th day of May, 2002 ("Effective Date") by and between Sun Microsystems, Inc. ("Sun") and Dot Hill Systems Corporation ("Supplier"), pursuant to the Product Purchase Agreement, dated as of May 24, 2002, Agreement No. AR-63645, made between the parties (the "Agreement"). Capitalized terms not defined in this Award Letter have the meanings set forth in the Agreement. The parties agree as follows:

1    SCOPE: Neither this Award Letter nor the Agreement constitutes a commitment by Sun to purchase Products unless Sun, in its sole discretion, issues one or more P.O.'s in the manner described in the Agreement. The terms and conditions of the Agreement are incorporated herein by reference as if set forth in full.

2    PRODUCT DESCRIPTIONS AND PRICING/COST REDUCTIONS: Product descriptions and pricing are set forth in Exhibit A to this Award Letter. Supplier will provide to Sun at least a [...***...] Product price reduction per quarter commencing [...***...] after Sun's general availability ("GA") of the Product; provided however, that the Product pricing shall be subject to further reduction based on the market competitiveness of the Products. Such price reductions shall continue in effect until such time as the parties mutually agree that no further cost reductions can be derived due to Product maturation.

3    MINIMUM PURCHASE RIGHTS PERIOD: Pursuant to the terms of Section 2.1 of the Agreement, the Minimum Purchase Rights Period (as defined therein) is [...***...].

4    UPSIDE SUPPORT: Sun may request all or any part of Upside quantity at anytime during the applicable quarter up to the maximum amount indicated beginning with Sun's GA of the Sun product or system that incorporates the Product(s). Supplier shall sell, manufacture and ship such Upside quantities to Sun on a "first-in, first-out" basis within five (5) business days after Sun's written request.

Timeframe

  Days Advance Notice
  Upside Max. Percentage Increase
[...***...]        

Supplier shall use reasonable efforts to accommodate any request from Sun to accelerate delivery of Upside quantities of Products within the timeframes indicated above. With respect to any request for quantities in excess of Upside Support described above, the parties shall negotiate in good faith acceptable delivery dates.

5    SUN-UNIQUE COMPONENTS: The initial List of Sun-unique Components is set forth as Exhibit B.

6    STATEMENT OF WORK: The Statement of Work is set forth as Exhibit C.

7    SPECIFICATION: The Product Specification is set forth as Exhibit D.

8    SUN CONTRACTORS: The list of Sun Contractors, if any, is set forth in Exhibit E.

9    EXTERNAL MANUFACTURERS: The list of External Manufacturers, if any, is set forth in Exhibit F.

1



10    BUSINESS CONTINUITY PLAN: Supplier's business continuity plan for the Product is set forth in Exhibit G.

11    DEMAND REPLENISHMENT: The Demand Replenishment Program for the Product is set forth in Exhibit H.

12    LICENSED SOFTWARE:    The Licensed Software shall mean the most current version of SanPath Basic,SanPath Advanced and SanScape. The Software License Fees for SanPath Basic, SanPath Advanced and SanScape are included in the Product price where applicable, as set forth in Exhibit A, and there are no additional Software License Fees.

13    AWARD LETTER COMPONENTS: The parties agree to be bound by these terms and conditions which consists of the Award Letter and the Exhibits indicated below:

    ý Exhibit A (Product Descriptions and Pricing)
    ý Exhibit B (Sun-unique Components)
    ý Exhibit C (Statement of Work)
    ý Exhibit D (Specification)
    ý Exhibit E (Sun Contractors)
    ý Exhibit F (External Manufacturers)
    ý Exhibit G (Business Continuity Plan)
    ý Exhibit H (Demand Replenishment Program)
    o Exhibit I (Licensed Software)

        The undersigned duly authorized representatives of the parties have executed and delivered this Award Letter as of the Effective Date.

Sun Microsystems, Inc.   Dot Hill Systems Corporation
     

By

 

By

 
Name   Name

 
Title   Title

 
Date   Date

 

Sun Microsystems International B.V.

 

Dot Hill Systems BV
     
By   By

 
Name   Name

 
Title   Title

 
Date   Date

 

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

2



EXHIBIT A
PRICING AND PRODUCT DESCRIPTION
(attached)
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

3



EXHIBIT B
SUN-UNIQUE COMPONENTS
(attached)
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

4



EXHIBIT C
STATEMENT OF WORK
(attached)

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

5



Minnow Statement of Work and Product Requirements


Minnow Project

Statement of Work
And Product Requirements
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

6



EXHIBIT D
SPECIFICATIONS
(attached)

The attached specification is substantially complete, but has not been finalized with respect to certain items, which are indictaed herein. The parties agree to negotiate in good faith to reach agreement on the remaining items within fourteen (14) days of the Effective Date of the Agreement.

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

7



Engineering Specification
for the
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

8



EXHIBIT E
SUN CONTRACTORS

Not currently applicable.

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

9



EXHIBIT F
EXTERNAL MANUFACTURERS

Solectron Corporation
847 Gibraltar Drive
Building 5
Milpitas, CA 95035

Solectron Technology Sdn. Bhd.
Plot 13 Phase IV
Prai Industrial Estate
13600 Prai
Penang, Malaysia

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

10



EXHIBIT G
BUSINESS CONTINUITY PLAN
(attached)

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

11



DOT HILL SYSTEMS CORP.
DISASTER RECOVERY AND BUSINESS CONTINUITY PLAN
May 14, 2002

This package is to document Dot Hill's current disaster recovery and business continuity plan. This package will be updated periodically on an as needed basis. This package contemplates that products will be manufactured at Solectron Corporation, and therefore, includes Solectron's Corporate Disaster Response and Recovery Document as part of the overall plan.

[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

12



Solectron

Corporate Disaster Response and Recovery Document

April 24, 2002

[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

13



EXHIBIT H
DEMAND REPLENISHMENT PROGRAM

[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

14



Attachment A
Demand Replenishment Products

Raw Materials:

Product Description

  Sun Part Number

Finished Goods:

Sun Part Number

  Product Description

[...***...]    

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

15




QuickLinks

PRODUCT SUPPLEMENT/AWARD LETTER (BLADE)
EXHIBIT A PRICING AND PRODUCT DESCRIPTION (attached) [...***...]
EXHIBIT B SUN-UNIQUE COMPONENTS (attached) [...***...]
EXHIBIT C STATEMENT OF WORK (attached)
Minnow Statement of Work and Product Requirements
Minnow Project Statement of Work And Product Requirements [...***...]
EXHIBIT D SPECIFICATIONS (attached)
Engineering Specification for the [...***...]
EXHIBIT E SUN CONTRACTORS
EXHIBIT F EXTERNAL MANUFACTURERS
EXHIBIT G BUSINESS CONTINUITY PLAN (attached)
DOT HILL SYSTEMS CORP. DISASTER RECOVERY AND BUSINESS CONTINUITY PLAN May 14, 2002
Solectron Corporate Disaster Response and Recovery Document April 24, 2002 [...***...]
EXHIBIT H DEMAND REPLENISHMENT PROGRAM
Attachment A Demand Replenishment Products
EX-10.3 6 a2085556zex-10_3.htm EXHIBIT 10.3
QuickLinks -- Click here to rapidly navigate through this document

CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

EXHIBIT 10.3


PRODUCT SUPPLEMENT/AWARD LETTER (SCSI)

This Product Supplement/Award Letter (this "Award Letter") is made on and as of the 24th day of May, 2002 ("Effective Date") by and between Sun Microsystems, Inc. ("Sun") and Dot Hill Systems Corporation ("Supplier"), pursuant to the Product Purchase Agreement, dated as of May 24, 2002, Agreement No. AR-63645, made between the parties (the "Agreement"). Capitalized terms not defined in this Award Letter have the meanings set forth in the Agreement. The parties agree as follows:

1    SCOPE: Neither this Award Letter nor the Agreement constitutes a commitment by Sun to purchase Products unless Sun, in its sole discretion, issues one or more P.O.'s in the manner described in the Agreement. The terms and conditions of the Agreement are incorporated herein by reference as if set forth in full.

2    PRODUCT DESCRIPTIONS AND PRICING/COST REDUCTIONS: Product descriptions and pricing are set forth in Exhibit A to this Award Letter. Supplier will provide to Sun at least a [...***...] Product price reduction per quarter commencing [...***...] after Sun's general availability ("GA") of the Product; provided however, that the Product pricing shall be subject to further reduction based on the market competitiveness of the Products. Such price reductions shall continue in effect until such time as the parties mutually agree that no further cost reductions can be derived due to Product maturation.

3    MINIMUM PURCHASE RIGHTS PERIOD: Pursuant to the terms of Section 2.1 of the Agreement, the Minimum Purchase Rights Period (as defined therein) is [...***...].

4    UPSIDE SUPPORT: Sun may request all or any part of Upside quantity at anytime during the applicable quarter up to the maximum amount indicated beginning with Sun's GA of the Sun product or system that incorporates the Product(s). Supplier shall sell, manufacture and ship such Upside quantities to Sun on a "first-in, first-out" basis within five (5) business days after Sun's written request.

Timeframe

  Days Advance Notice
  Upside Max. Percentage Increase
[...***...]        

Supplier shall use reasonable efforts to accommodate any request from Sun to accelerate delivery of Upside quantities of Products within the timeframes indicated above. With respect to any request for quantities in excess of Upside Support described above, the parties shall negotiate in good faith acceptable delivery dates.

5    SUN-UNIQUE COMPONENTS: The initial List of Sun-unique Components is set forth as Exhibit B.

6    STATEMENT OF WORK: The Statement of Work is set forth as Exhibit C.

7    SPECIFICATION: The Product Specification is set forth as Exhibit D.

8    SUN CONTRACTORS: The list of Sun Contractors, if any, is set forth in Exhibit E.

9    EXTERNAL MANUFACTURERS: The list of External Manufacturers, if any, is set forth in Exhibit F.

1



10    BUSINESS CONTINUITY PLAN: Supplier's business continuity plan for the Product is set forth in Exhibit G.

11    DEMAND REPLENISHMENT: The Demand Replenishment Program for the Product is set forth in Exhibit H.

12    LICENSED SOFTWARE: The Licensed Software shall mean the most current version of SanPath Basic,SanPath Advanced and SanScape. The Software License Fees for SanPath Basic, SanPath Advanced and SanScape are included in the Product price where applicable, as set forth in Exhibit A, and there are no additional Software License Fees.

13    AWARD LETTER COMPONENTS: The parties agree to be bound by these terms and conditions which consists of the Award Letter and the Exhibits indicated below:

    ý Exhibit A (Product Descriptions and Pricing)
    ý Exhibit B (Sun-unique Components)
    ý Exhibit C (Statement of Work)
    ý Exhibit D (Specification)
    ý Exhibit E (Sun Contractors)
    ý Exhibit F (External Manufacturers)
    ý Exhibit G (Business Continuity Plan)
    ý Exhibit H (Demand Replenishment Program)
    o Exhibit I (Licensed Software)

        The undersigned duly authorized representatives of the parties have executed and delivered this Award Letter as of the Effective Date.

Sun Microsystems, Inc.   Dot Hill Systems Corporation
     

By

 

By

 
Name   Name

 
Title   Title

 
Date   Date

 

 

 

Dot Hill Systems BV
     
    By
   
    Name
   
    Title
   
    Date
   

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

2



EXHIBIT A
PRICING AND PRODUCT DESCRIPTION
(attached)
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

3



EXHIBIT B
SUN-UNIQUE COMPONENTS
(attached)
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

4



EXHIBIT C
STATEMENT OF WORK
(attached)

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

5



Minnow Statement of Work and Product Requirements


Minnow Project

Statement of Work
And Product Requirements
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

6



EXHIBIT D
SPECIFICATIONS
(attached)

The attached specification is substantially complete, but has not been finalized with respect to certain items, which are indictaed herein. The parties agree to negotiate in good faith to reach agreement on the remaining items within fourteen (14) days of the Effective Date of the Agreement.

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

7



Engineering Specification
for the
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

8



EXHIBIT E
SUN CONTRACTORS

Not currently applicable.

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

9



EXHIBIT F
EXTERNAL MANUFACTURERS

Solectron Corporation
847 Gibraltar Drive
Building 5
Milpitas, CA 95035

Solectron Technology Sdn. Bhd.
Plot 13 Phase IV
Prai Industrial Estate
13600 Prai
Penang, Malaysia

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

10



EXHIBIT G
BUSINESS CONTINUITY PLAN
(attached)

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

11



DOT HILL SYSTEMS CORP.
DISASTER RECOVERY AND BUSINESS CONTINUITY PLAN
May 14, 2002

This package is to document Dot Hill's current disaster recovery and business continuity plan. This package will be updated periodically on an as needed basis. This package contemplates that products will be manufactured at Solectron Corporation, and therefore, includes Solectron's Corporate Disaster Response and Recovery Document as part of the overall plan.

[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

12



Solectron

Corporate Disaster Response and Recovery Document

April 24, 2002

[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

13



EXHIBIT H
DEMAND REPLENISHMENT PROGRAM

[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

14



Attachment A
Demand Replenishment Products

Raw Materials:

Product Description

  Sun Part Number

Finished Goods:

Sun Part Number

  Product Description

[...***...]    

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

15




QuickLinks

PRODUCT SUPPLEMENT/AWARD LETTER (SCSI)
EXHIBIT A PRICING AND PRODUCT DESCRIPTION (attached) [...***...]
EXHIBIT B SUN-UNIQUE COMPONENTS (attached) [...***...]
EXHIBIT C STATEMENT OF WORK (attached)
Minnow Statement of Work and Product Requirements
Minnow Project Statement of Work And Product Requirements [...***...]
EXHIBIT D SPECIFICATIONS (attached)
Engineering Specification for the [...***...]
EXHIBIT E SUN CONTRACTORS
EXHIBIT F EXTERNAL MANUFACTURERS
EXHIBIT G BUSINESS CONTINUITY PLAN (attached)
DOT HILL SYSTEMS CORP. DISASTER RECOVERY AND BUSINESS CONTINUITY PLAN May 14, 2002
Solectron Corporate Disaster Response and Recovery Document April 24, 2002 [...***...]
EXHIBIT H DEMAND REPLENISHMENT PROGRAM
Attachment A Demand Replenishment Products
EX-10.4 7 a2085556zex-10_4.htm EXHIBIT 10.4
QuickLinks -- Click here to rapidly navigate through this document

CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

EXHIBIT 10.4


PRODUCT SUPPLEMENT/AWARD LETTER (FC)

This Product Supplement/Award Letter (this "Award Letter") is made on and as of the 24th day of May, 2002 ("Effective Date") by and between Sun Microsystems, Inc. ("Sun") and Dot Hill Systems Corporation ("Supplier"), pursuant to the Product Purchase Agreement, dated as of May 24, 2002, Agreement No. AR-63645, made between the parties (the "Agreement"). Capitalized terms not defined in this Award Letter have the meanings set forth in the Agreement. The parties agree as follows:

1    SCOPE: Neither this Award Letter nor the Agreement constitutes a commitment by Sun to purchase Products unless Sun, in its sole discretion, issues one or more P.O.'s in the manner described in the Agreement. The terms and conditions of the Agreement are incorporated herein by reference as if set forth in full.

2    PRODUCT DESCRIPTIONS AND PRICING/COST REDUCTIONS: Product descriptions and pricing are set forth in Exhibit A to this Award Letter. Supplier will provide to Sun at least a [...***...] Product price reduction per quarter commencing [...***...] after Sun's general availability ("GA") of the Product; provided however, that the Product pricing shall be subject to further reduction based on the market competitiveness of the Products. Such price reductions shall continue in effect until such time as the parties mutually agree that no further cost reductions can be derived due to Product maturation.

3    MINIMUM PURCHASE RIGHTS PERIOD: Pursuant to the terms of Section 2.1 of the Agreement, the Minimum Purchase Rights Period (as defined therein) is [...***...].

4    UPSIDE SUPPORT: Sun may request all or any part of Upside quantity at anytime during the applicable quarter up to the maximum amount indicated beginning with Sun's GA of the Sun product or system that incorporates the Product(s). Supplier shall sell, manufacture and ship such Upside quantities to Sun on a "first-in, first-out" basis within five (5) business days after Sun's written request.

Timeframe

  Days Advance Notice
  Upside Max. Percentage Increase
[...***...]        

Supplier shall use reasonable efforts to accommodate any request from Sun to accelerate delivery of Upside quantities of Products within the timeframes indicated above. With respect to any request for quantities in excess of Upside Support described above, the parties shall negotiate in good faith acceptable delivery dates.

5    SUN-UNIQUE COMPONENTS: The initial List of Sun-unique Components is set forth as Exhibit B.

6    STATEMENT OF WORK: The Statement of Work is set forth as Exhibit C.

7    SPECIFICATION: The Product Specification is set forth as Exhibit D.

8    SUN CONTRACTORS: The list of Sun Contractors, if any, is set forth in Exhibit E.

9    EXTERNAL MANUFACTURERS: The list of External Manufacturers, if any, is set forth in Exhibit F.

1



10    BUSINESS CONTINUITY PLAN: Supplier's business continuity plan for the Product is set forth in Exhibit G.

11    DEMAND REPLENISHMENT: The Demand Replenishment Program for the Product is set forth in Exhibit H.

12    LICENSED SOFTWARE: The Licensed Software shall mean the most current version of SanPath Basic,SanPath Advanced and SanScape. The Software License Fees for SanPath Basic, SanPath Advanced and SanScape are included in the Product price where applicable, as set forth in Exhibit A, and there are no additional Software License Fees.

13    AWARD LETTER COMPONENTS: The parties agree to be bound by these terms and conditions which consists of the Award Letter and the Exhibits indicated below:

    ý Exhibit A (Product Descriptions and Pricing)
    ý Exhibit B (Sun-unique Components)
    ý Exhibit C (Statement of Work)
    ý Exhibit D (Specification)
    ý Exhibit E (Sun Contractors)
    ý Exhibit F (External Manufacturers)
    ý Exhibit G (Business Continuity Plan)
    ý Exhibit H (Demand Replenishment Program)
    o Exhibit I (Licensed Software)

        The undersigned duly authorized representatives of the parties have executed and delivered this Award Letter as of the Effective Date.

Sun Microsystems, Inc.   Dot Hill Systems Corporation
     

By

 

By

 
Name   Name

 
Title   Title

 
Date   Date

 

Sun Microsystems International B.V.

 

Dot Hill Systems B.V.
     
By   By

 
Name   Name

 
Title   Title

 
Date   Date

 

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

2



EXHIBIT A
PRICING AND PRODUCT DESCRIPTION
(attached)
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

3



EXHIBIT B
SUN-UNIQUE COMPONENTS
(attached)
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

4



EXHIBIT C
STATEMENT OF WORK
(attached)

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

5



Minnow Statement of Work and Product Requirements


Minnow Project

Statement of Work
And Product Requirements
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

6



EXHIBIT D
SPECIFICATIONS
(attached)

The attached specification is substantially complete, but has not been finalized with respect to certain items, which are indictaed herein. The parties agree to negotiate in good faith to reach agreement on the remaining items within fourteen (14) days of the Effective Date of the Agreement.

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

7



Engineering Specification
for the
[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

8



EXHIBIT E
SUN CONTRACTORS

Not currently applicable.

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

9



EXHIBIT F
EXTERNAL MANUFACTURERS

Solectron Corporation
847 Gibraltar Drive
Building 5
Milpitas, CA 95035

Solectron Technology Sdn. Bhd.
Plot 13 Phase IV
Prai Industrial Estate
13600 Prai
Penang, Malaysia

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

10



EXHIBIT G
BUSINESS CONTINUITY PLAN
(attached)

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

11



DOT HILL SYSTEMS CORP.
DISASTER RECOVERY AND BUSINESS CONTINUITY PLAN
May 14, 2002

This package is to document Dot Hill's current disaster recovery and business continuity plan. This package will be updated periodically on an as needed basis. This package contemplates that products will be manufactured at Solectron Corporation, and therefore, includes Solectron's Corporate Disaster Response and Recovery Document as part of the overall plan.

[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

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Solectron

Corporate Disaster Response and Recovery Document

April 24, 2002

[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

13



EXHIBIT H
DEMAND REPLENISHMENT PROGRAM

[...***...]

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

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Attachment A
Demand Replenishment Products

Raw Materials:

Product Description

  Sun Part Number

Finished Goods:

Sun Part Number

  Product Description

[...***...]    

[*]=CONFIDENTIAL TREATMENT REQUEST(ED).

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QuickLinks

PRODUCT SUPPLEMENT/AWARD LETTER (FC)
EXHIBIT A PRICING AND PRODUCT DESCRIPTION (attached) [...***...]
EXHIBIT B SUN-UNIQUE COMPONENTS (attached) [...***...]
EXHIBIT C STATEMENT OF WORK (attached)
Minnow Statement of Work and Product Requirements
Minnow Project Statement of Work And Product Requirements [...***...]
EXHIBIT D SPECIFICATIONS (attached)
Engineering Specification for the [...***...]
EXHIBIT E SUN CONTRACTORS
EXHIBIT F EXTERNAL MANUFACTURERS
EXHIBIT G BUSINESS CONTINUITY PLAN (attached)
DOT HILL SYSTEMS CORP. DISASTER RECOVERY AND BUSINESS CONTINUITY PLAN May 14, 2002
Solectron Corporate Disaster Response and Recovery Document April 24, 2002 [...***...]
EXHIBIT H DEMAND REPLENISHMENT PROGRAM
Attachment A Demand Replenishment Products
EX-10.5 8 a2085556zex-10_5.htm EXHIBIT 10.5
QuickLinks -- Click here to rapidly navigate through this document

CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

EXHIBIT 10.5


OEM AGREEMENT

        THIS OEM AGREEMENT (the "Agreement") is made and entered into on May 20, 2002 by and between DOT HILL SYSTEMS CORPORATION, having a place of business at 6305 El Camino Real, Carlsbad, California 92009 (hereinafter "Dot Hill"), and INFORTREND TECHNOLOGY INC., having a place of business at 8F, No-102 Chung-Shan Rd., Sec. 3, Chung-Ho City, Taipei Hsien, Taiwan, Republic of China (hereinafter "Infortrend").


RECITALS

        WHEREAS, Dot Hill is engaged in the business of manufacturing and providing computer storage solutions to prospective computer industry clients, both directly to end users and through resellers.

        WHEREAS, Infortrend is engaged in the business of manufacturing storage computer components; and

        WHEREAS, Dot Hill desires to purchase certain storage computer components from Infortrend to incorporate into Dot Hill's products for use, rental and sale to others, and Infortrend desires to sell such storage computer components to Dot Hill.

        NOW THEREFORE, in consideration of the promises and the covenants set forth herein and intending to be legally bound, the parties hereby agree as follows:


AGREEMENT

1.    DEFINITIONS. Words, as employed in this Agreement, shall have their normally accepted meanings. The terms "herein" and "hereof', unless specifically limited, shall have reference to the entire Agreement. The word "shall" is mandatory, the word "may" is permissive, the word "or" is not exclusive, the words "includes" and "including" are not limiting and the singular includes the plural and vice versa. The following terms shall have the described meanings:

        1.1  "Accepted" shall mean the acceptance of a Product by the procedure as specified in Section 4.2(a).

        1.2  "API" shall mean Infortrend's proprietary application programming interface(s) provided in Source Code and Object Code form, which enable Dot Hill storage products to interoperate with the Licensed Software and Licensed Firmware.

        1.3  "Business Day" or "Working Day" shall be each week day that companies, with a business similar to the business of each of the parties, are generally open for business in California and in Taiwan, as the case may be.

        1.4  "Demand Replenishment Program" shall mean the program which provides for Infortrend-owned Product located at a designated [...***...] locations to be delivered to Dot Hill-designated location(s) within the timeframe(s) such Product is required by Dot Hill and which shall be provided to Dot Hill by means of a Demand Trigger, as further described in Section 4.4 and Exhibit H.

        1.5  "Demand Trigger" shall mean the mechanism, whether written or by electronic means in a method agreed to by the parties, by which Dot Hill communicates to Infortrend the required

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Product(s), quantities, delivery locations and delivery timeframes, for Orders delivered by Dot Hill to Infortrend in accordance with the terms of this Agreement.

        1.6  "Documentation" shall have the same meaning as that term is ascribed thereto in the definitions section of Exhibit K.

        1.7  "Dot Hill Contractor" shall mean any of the following third parties that must be authorized by Dot Hill in writing to purchase Products directly from Infortrend for integration into a product that is designed by or for Dot Hill: (a) Sun, (b) [...***...] Corporation, or (c) any [...***...] manufacturer that produces products by or for Dot Hill and is approved in writing by Infortrend, which approval shall not be unreasonably withheld, delayed or conditioned. Such authorization or a request by Dot Hill for Infortrend to approve such [...***...] manufacturer as an authorized Dot Hill Contractor will be provided by Dot Hill to Infortrend at or about the same time it is provided by Dot Hill to such Dot Hill Contractor.

        1.8  "Effective Date" shall mean the effective date of Dot Hill's Product Purchase Agreement with Sun.

        1.9  "Error" shall have the same meaning as that term is ascribed thereto in the definitions section of Exhibit K.

        1.10 "Error Correction" shall have the same meaning as that term is ascribed thereto in the definitions section of Exhibit K.

        1.11 "Escrow Agreement" shall mean that certain Escrow Agreement by and between Dot Hill, Infortrend, Sun and the Escrow Agent.

        1.12 "Existing Agreement" shall mean that certain OEM Agreement by and between Infortrend and Dot Hill that was executed by Stone Lo on September 8, 2000 and Jim Lambert on September 22, 2000.

        1.13 "General Availability" or "GA" shall mean the first production shipment of commercial quantities of a Product by Dot Hill to a customer.

        1.14 "Intellectual Property Rights" shall mean all intellectual property rights worldwide arising under statutory or common law or by contract and whether or not perfected, now existing or hereafter filed, issued, or acquired, including all (a) patent rights; (b) rights associated with works of authorship, including copyrights and mask work rights; (c) rights relating to the protection of trade secrets and confidential information; and (d) any right analogous to those set forth herein and any other proprietary rights relating to intangible property; but specifically excluding trademarks, service marks, trade dress, trade names and service names.

        1.15 "Leadtime" shall mean the number of days from placement of a Order or Demand Trigger to the time of delivery to the specified delivery location that the parties may mutually agree upon initially and from time to time. The parties will engage in commercially reasonable efforts to determine the initial Leadtimes within thirty (30) days after the Effective Date.

        1.16 "Licensed Firmware" shall mean Infortrend firmware which forms an integral part of a Product, including: (a) any diagnostics, set-up configuration software and device drivers included in such microcode; and (b) any Updates and Upgrades to such firmware that are made available by Infortrend to Dot Hill under this Agreement.

        1.17 "Licensed Software" shall mean the Infortrend software programs that are identified in Exhibit A, if any, including: (a) any diagnostics, set-up configuration software and device drivers included in such programs; and (b) any Updates and Upgrades to such software programs that are made available by Infortrend to Dot Hill under this Agreement. As of the date of execution of this Agreement by both parties, there are no Infortrend software programs currently identified on Exhibit A.

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        1.18 "Manufacturing Agreement" means that certain Manufacturing Agreement, dated May 20, 2002, by and between Dot Hill and Solectron Corporation, solely in the form in which it exists on such date, in the form provided by Dot Hill to Infortrend prior to the date of execution of this Agreement by the parties.

        1.19 "Manufacturing Rights Agreement" means that certain Manufacturing Rights Agreement by and between Dot Hill, Infortrend and Sun.

        1.20 "Minimum Purchase Rights Period" means the period that begins on the Effective Date and ends [...***...] immediately thereafter.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        1.21 "Object Code" shall mean the fully complied version of a software program or microcode that can be executed by a computer and used by a user without further compilation.

        1.22 "Order" shall mean, individually and collectively, a procurement purchase order issued for Products by Dot Hill or a Dot Hill Contractor.

        1.23 "Product(s)" shall mean the storage software products and hardware products, including related firmware included as part thereof, set forth in Exhibit A.

        1.24 "Quarter" shall mean each succeeding three (3) consecutive month period during the term of this Agreement, beginning with the first day of the third full calendar month after the month in which the Effective Date occurs.

        1.25 "Specifications" shall mean the applicable product specifications for each Product that is set forth in Exhibit E to this Agreement.

        1.26 "Source Code" shall mean program code in high-level computer language readable by humans skilled in the language. "Source Code" includes available related development documentation, including source code comments, and internal development tools necessary to develop the Licensed Software and Licensed Firmware.

        1.27 "Sun" shall mean Sun Microystems, Inc. and its affiliates.

        1.28 "Supplier Guidelines" shall mean Dot Hill's then-existing supply chain management directives and include, without limitation, requirements in the areas of quality, qualification, compliance, connectivity, cost, supply and performance, and may include requirements for auto-swap, co-planning, Demand Replenishment Program certification, direct ship, supplier performance management and other initiatives.

        1.29 "Unexpected Failure" shall mean identical, reproducible Product failures that are due to the same or substantially similar cause, which occur in the same series of Product and impair the use of the Product and which occur within [...***...] after the date of delivery of the Product, and are equal to or in excess of [...***...] of the total number of Product from any production lot or [...***...] of the total number of Products delivered to Dot Hill during any [...***...] period (the "Unexpected Failure Rate"), resulting from defects in materials, workmanship, manufacturing process or design.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        1.30 "Unique Components" shall mean those components or raw materials Dot Hill and Infortrend have agreed in writing upon from time to time, on a Product by Product basis, are to be used exclusively in Products.

3



        1.31 "Update" shall have the same meaning as that term is ascribed thereto in the definitions section of Exhibit K.

        1.32 "Upgrade" means a releases, modification, enhancement, or extension to the Licensed Software and Licensed Firmware containing major new features or functionality.

        1.33 "Upside Support" shall mean the applicable maximum percentage increase set out in Exhibit H of the quantity of each Product constituting the undelivered portion, from time to time, of quantities of such Product to be delivered in the then-current Quarter pursuant to Orders that are received on or before the first day of such Quarter, or the then-current forecast for such Quarter, as of the first day of such Quarter, whichever shall result in the higher amount ("Projected Quarterly Deliveries"), in excess of the Projected Quarterly Deliveries for such Quarter that, upon request by Dot Hill, Infortrend shall sell and deliver to Dot Hill under this Agreement.

2.    PRODUCT PRODUCTION, DISTRIBUTION RIGHTS AND DEDICATED PERSONNEL

        2.1    Product Production.    Infortrend will notify Dot Hill, in writing, of the physical address of the facilities in which the Products will be produced, prior to the production of each Product. Dot Hill requires that Infortrend use a company that provides manufacturing services ("External Manufacturer") to manufacture the Products. The parties will identify on Exhibit D all External Manufacturers and location of the facilities for manufacture of the Products. Supplier will contract with the identified External Manufacturers for the manufacturing services related to the Products. Infortrend shall not change any External Manufacturer or use its facility in Taiwan to manufacture Products without the prior written approval of Dot Hill, which approval will not be unreasonably withheld, delayed or conditioned. Use of External Manufacturers shall not relieve Infortrend from its duties under this Agreement. The External Manufacturers will build to the Specifications, [...***...].

        2.2    Reverse Engineering.    Except as otherwise provided in any license rights provided to Dot Hill in this Agreement or in the Manufacturing Rights Agreement, Dot Hill shall have no right to manufacture, to modify or to copy the Products. Except as otherwise provided in Section 2.5, Dot Hill shall not use any confidential or proprietary information of Infortrend to create any products which are functionally, visually or otherwise similar to any Products. Dot Hill shall not reverse engineer, disassemble or decompile any of the Products, or make any attempt to obtain or derive the source code from any Products provided in Object Code form under this Agreement, unless and except to the extent otherwise permitted under applicable law. Nothing herein shall limit Dot Hill's ability to purchase components comparable to the Products from other sources or to independently develop any components or products, including any components comparable to the Products.

        2.3    License Rights    

            (a)  Subject to Dot Hill's payment of all applicable fees as are set forth on Exhibit A, if any, for a Product, Infortrend hereby grants Dot Hill a non-exclusive, royalty-free, fully paid-up, perpetual, worldwide license to use, reproduce, display, perform and distribute, directly or indirectly through multiple tiers, the Licensed Firmware solely as integrated into each such Product.

            (b)  Subject to Dot Hill's payment of all applicable fees as are set forth on Exhibit A, if any, for Licensed Software provided to Dot Hill under this Agreement and intended for use in or with a Product, Infortrend hereby grants Dot Hill a non-exclusive, royalty-free, fully paid-up, perpetual, worldwide license to use, reproduce, display, perform and distribute, directly or indirectly through multiple tiers, of the Licensed Software solely as integrated in or used with each such Product.

        2.4    Infortrend Personnel.    Infortrend shall provide certain personnel to service the Dot Hill account. These will initially be an Account Manager, a Program Manager, a Systems Support Engineer,

4


a Quality Engineer, and a Buyer/Planner. The Systems Support Engineer shall be located in California or such other location as may be agreed to by Dot Hill, which agreement shall not be unreasonably withheld, delayed or conditioned. The Quality Engineer shall be located within the San Francisco Bay Area of California until such time as the DPM levels set forth in Exhibit F have been obtained for at least four (4) consecutive calendar weeks. All other personnel may be located at a location determined by Infortrend. All such individuals assigned will be replaced upon reasonable notice from Dot Hill if reasonable cause exists for such replacement. Infortrend will select and identify all such personnel within a commercially reasonable period after the Effective Date of this Agreement. [...***...] The individuals will be required to execute normal confidentiality agreements and comply with rules established by Dot Hill for employees of other companies working in Dot Hill facilities. Details of the roles of the personnel will later be mutually determined by the parties. Dot Hill will provide office and lab space as Dot Hill reasonably deems appropriate for the Systems Support Engineer if he or she works at Dot Hill.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        2.5    API License.    Infortrend hereby grants to Dot Hill a non-exclusive, royalty-free, fully paid-up, perpetual, worldwide license to use and reproduce the API solely to modify the software embedded in Dot Hill products as necessary to enable Dot Hill products to interoperate with the Licensed Software and Licensed Firmware, and to distribute the API included in the modified Dot Hill software solely for use with the Products. Such modified Dot Hill software shall not provide exposed access to the API. The API shall be deemed to be the Confidential Information of Infortrend and treated in accordance with Exhibit C. Infortrend represents and warrants to Dot Hill that the API does not contain any virus, worm or other harmful code. Except as set forth in the immediately preceding sentence of this Section 2.5, Dot Hill acknowledges that Infortrend has made no representations or warranties with respect to the API and that the API is not covered by the Specifications.

3.    EXCLUSIVITY, NEW PRODUCTS AND UNIQUE COMPONENTS

        3.1    Exclusivity.    At all times during the Minimum Purchase Rights Period, and also thereafter while this Agreement is in effect, Infortrend hereby grants to Dot Hill the exclusive right to market, distribute and support the Infortrend [...***...] SCSI controller product (the "Infortrend [...***...] SCSI Controller"); provided, however, that (a) if Dot Hill fails to pay for at least [...***...] of the Infortrend [...***...] SCSI Controllers no later than [...***...] after the later of (i) [...***...], or (ii) [...***...], and (b) such failure does not result from a delay or failure of Infortrend to deliver Products in a timely manner to Dot Hill, then the foregoing exclusive right shall become non-exclusive. Nothing in this Section 3.1 shall constitute or be deemed to be any commitment by Dot Hill to purchase any quantities of any Products.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        3.2    Quarterly Management Reviews.    The parties will conduct quarterly management reviews of the Products. During such reviews and to the extent not prevented by confidentiality restrictions, the parties will share with each other product plans and roadmaps for future products.

        3.3    Unique Components.    Infortrend shall not use, sell, distribute or otherwise transfer any configuration of a Product that contains any Unique Components. Nothing in this Section 3.3 shall limit the ability or right of Infortrend to use, sell, distribute or otherwise transfer any configuration of any Product that does not contain such Unique Components.

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4.    ORDERING TRANSACTIONS

        4.1    Prices    

            (a)    The prices for Products purchased under this Agreement shall be as indicated in Exhibit A. Except as otherwise set forth in Exhibit A, Product prices are inclusive of freight and all taxes. All amounts set forth in Exhibit A are in U.S. dollars.

            (b)    Infortrend represents and warrants that the prices charged by Infortrend to Dot Hill for each of the Products [...***...].

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        4.2    Payment Terms    

            (a)  Payment for each Product shall be made to Infortrend within [...***...] after Products are drawn from a [...***...] location pursuant to the provisions of Exhibit H based on a Demand Triggers. Dot Hill shall have the right to inspect, or have inspected, Products within fifteen (15) days after such pull, and if Dot Hill reasonably determines that a Product is non-conforming, it may return such Product to Infortrend during such period. If a Product is not returned to Infortrend during such period, it shall be deemed "Accepted." Upon the return of a Product during such fifteen (15)  day period because it is not conforming, credit shall be provided by Infortrend to Dot Hill for the original amount due for such Product. All returns will be made pursuant to the RMA process described in this Agreement.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            (b)  Dot Hill's credit limit for purchases or all products of Infortrend, whether under this Agreement or otherwise, shall be a total of [...***...] U.S. Dollars (U.S. [...***...]. This credit limit may be increased by Infortrend upon written notice to Dot Hill. If Dot Hill exceeds the credit limit, Dot Hill shall pay Infortrend immediately an amount necessary to bring its aggregate outstanding credits within the credit limit. This credit limit may be decreased in a reasonable amount by Infortrend upon thirty (30) days written notice if Dot Hill's overall liquidity position changes in a detrimental manner. When Dot Hill reaches the credit limit, Infortrend shall not be obligated to provide to Dot Hill any additional products or services under this Agreement until the outstanding credits are brought within the credit limit, and Infortrend may [...***...] any Products on order to other customers of Infortrend. If Dot Hill brings the outstanding credits under the credit limit, Infortrend shall deliver Products previously ordered in accordance with the Demand Replenishment Program in Section 4.4 of this Agreement to the extent the dollar amount of the Products to be delivered does not cause Dot Hill to exceed the credit limit.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            (c)  If Dot Hill fails to pay an overdue payment within fifteen (15) days after the day on which it is due, Infortrend, at its sole option and upon five (5) business days notice to Dot Hill, may suspend all or any portion of Infortrend's performance hereunder, pending Dot Hill curing such default. Such suspension of performance shall not limit Infortrend's other rights or remedies with respect to overdue payments.

        4.3    Ordering.    This Agreement does not constitute a contract to purchase any quantity of Products from Infortrend. In the event that Dot Hill elects to purchase Products from Infortrend, Dot Hill shall issue and deliver an Order to Infortrend. Such Order shall be submitted in writing or via electronic data interchange ("EDI"). Each Order shall specify quantity, part number, price, and

6


requested and other such matters necessary for the individual transaction to be adequately described. Infortrend shall accept Dot Hill's Orders to the extent that such Orders are consistent with Dot Hill's then-current forecast for the applicable period and applicable Leadtimes. The parties will use commercially reasonable efforts to implement, within [...***...] of the Effective Date, the systems and procedures that would enable them to submit/receive such Orders in compliance with Exhibit G. Neither party will be considered in breach of its obligations under this Section 4.3 if it does not implement such systems and procedures within such [...***...] period, provided such party has used commercially reasonable efforts to implement such systems and procedures.

        4.4    Demand Replenishment Program.    Infortrend shall maintain an inventory of the Products set forth in Exhibit H as implemented through the Demand Replenishment Program set forth on Exhibit H. The costs associated with the maintenance of such inventory shall be borne entirely by Infortrend.

        4.5    Rescheduling and Cancellation    

            (a)  Dot Hill shall have the same rights to cancel Orders for and reschedule delivery of Products under this Agreement as Dot Hill has with [...***...], with respect to Dot Hill products that contain Products, and Infortrend shall have the same related obligations, together with any mitigation effort obligations, under this Agreement as [...***...], with respect to Dot Hill products that contain Products. Such rights and obligations are hereby incorporated by reference into this Section 4.5(a) and shall form a part of this Agreement.

            (b)  Limitation on Dot Hill Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY, DOT HILL SHALL NOT BE LIABLE TO OR OBLIGATED TO PAY INFORTREND UNDER THIS SECTION 4.5 OR UNDER SECTION 7 OF EXHIBIT H OF THIS AGREEMENT FOR ANY CARRYING COSTS AND OTHER CHARGES FOR ANY PURCHASES OF PRODUCTS WHICH ARE TO BE MADE BY ANY DOT HILL CONTRACTORS.

        4.6    Upside Support.    The terms and conditions for Upside Support are set forth in Exhibit H. Infortrend will use commercially reasonable efforts to accommodate Dot Hill requests for Products beyond the Upside Support agreed to in Exhibit H. Upon designation of a Dot Hill product that includes a Product as end of life by Dot Hill, Infortrend shall not be required to provide for Upside Support for such Product unless mutually agreed by the parties. When requested by Dot Hill, Infortrend shall use commercially reasonable efforts to sell and deliver Product(s) to Dot Hill at an accelerated delivery schedule.

        4.7    Dot Hill Contractors.    Subject to the foregoing provisions in this Section 4.7 and upon receipt by Infortrend of a written authorization from Dot Hill, a Dot Hill Contractor shall have the right to issue purchase orders directly to Infortrend for the purchase of Products under this Agreement, up to Dot Hill's authorized limit in such authorization; provided, however, each such purchase shall be subject to a separate reasonably established credit limit by and between Infortrend and such Dot Hill Contractor, as such credit limit may change from time to time upon mutual agreement by and between Infortrend and such Dot Hill Contractor. Upon Infortrend's receipt of such authorization from Dot Hill, Infortrend will determine if an authorized Dot Hill Contractor is creditworthy to purchase Products from Infortrend, which determination shall be reasonably made. If Infortrend determines that such Dot Hill Contractor is creditworthy, then Infortrend shall establish an appropriate credit limit with such Dot Hill Contractor and fulfill purchase orders received from Dot Hill Contractors under the same terms and conditions of this Agreement as if Dot Hill had submitted such purchase orders in its own name to Infortrend for fulfillment under this Agreement. With respect to such purchases and the related Products, the applicable Dot Hill Contractor shall have all of the obligations of Dot Hill, as are set forth in this Agreement with respect to the Products that such Dot Hill Contractor purchases. All purchases made by Dot Hill Contractors shall be aggregated for the purpose of determining all applicable volume discounts and any exclusivity conditions that exist under this Agreement. Each Dot Hill Contractor shall be responsible to pay Infortrend directly for Products that it orders.

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Notwithstanding anything to the contrary in this Agreement, Dot Hill shall not be liable to pay for any Products that are ordered by Dot Hill Contractors, and shall not be liable to Infortrend for any carrying costs, charges or other fees under this Agreement that apply to the Products ordered by Dot Hill Contractors, or for any liabilities or carrying costs which pertain to raw materials or components that are to be used in Products purchased by Dot Hill Contractors. The responsibility for the payment of all such liabilities or costs shall borne solely by such Dot Hill Contractors.

        4.8    Qualification, Demonstration, Support and Training Units.    At the request of Dot Hill, Infortrend shall sell to Dot Hill a total of up to [...***...] units of Products at the [...***...]: (a) [...***...] units that may be purchased, and (b) [...***...]. All such units of Products will be used in products that are to be used by Sun for qualification, demonstration, support, training or other internal purposes. Unless otherwise agreed by the parties, each purchase of [...***...] will be in an [...***...]. All units will be available for purchase by Dot Hill prior to revenue release of the Products.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

5.    FORECAST, PRODUCT PRICING AND INVENTORY MANAGEMENT

        5.1    Forecasts.    Dot Hill shall provide Infortrend with at least a [...***...] rolling forecast, by month, of its intended purchases of Products, updated monthly by the third business day of each month (the "Rolling Forecast"). The Rolling Forecast will be for Infortrend's convenience only and shall not create any obligation or liability for Dot Hill to purchase Product. Such forecasts shall be prepared in good faith, on a reasonable basis, based primarily on Dot Hill's internal forecasts of its sales for the period.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        5.2    [...***...].    Infortrend shall provide to Dot Hill a [...***...]. Infortrend will work actively to achieve cost reductions on all materials/processes associated with a Product. Infortrend will provide to Dot Hill an anticipated [...***...], on a quarterly basis, as part of Dot Hill's Product Cost Review process. Dot Hill encourages Infortrend to suggest to Dot Hill changes to materials/processes, however small, that will result in improved performance, reliability or yield of Products. Any such changes proposed by Dot Hill are subject to the notification and acceptance provisions of Exhibit F. If any such changes reduce the cost of a Product ordered by Dot Hill after the implementation of such change, [...***...] of the resulting cost savings, reduced by the cost of implementing such change until fully credited, in excess of the price reduction for such Product made as provided above, will be passed on to Dot Hill with respect to each such Product. The remaining [...***...] of such costs savings will be retained by Infortrend.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

6.    ALLOCATION, PACKING AND SHIPPING

        6.1    Allocation.    Infortrend will notify Dot Hill promptly whenever Infortrend identifies a reasonable likelihood that there is or will be a materials or capacity constraint that adversely affects Infortrend's ability to meet Dot Hill's Rolling Forecast for Product(s) ("Supply Constraint"). During any period of Supply Constraint, Infortrend agrees, at a minimum, to allocate materials and capacity to Dot Hill under whichever of the following formulas would give Dot Hill the greatest quantity of Products: (i) in proportion to Dot Hill's [...***...] of all of Infortrend's customer Orders for the previous [...***...] full months for Products which use such scarce materials or capacity; (ii) in

8



proportion to Dot Hill's [...***...] of all of Infortrend's [...***...] for Products which use the scarce materials or capacity; or (iii) any allocation formula which Infortrend utilizes with any other customer.

        6.2    Packing and Labeling.    Products shall be suitably packed and shipped with the requirements of common carriers, and in such manner as to assure against damage from transportation, weather and other environmental conditions. Infortrend shall adhere to the requirements set forth in the Dot Hill Packaging and Labeling Requirements Policy in the form provided to Infortrend by Dot Hill prior to the date of execution of this Agreement by both parties (the "Policy"). Dot Hill may amend such Policy from time to time, and, subject to the succeeding sentences, Infortrend shall be obligated to adhere to the requirements of any reasonable amendment to the Policy within thirty (30) days of receiving written notice of such amendment. Infortrend will inform Dot Hill of any amendments to such Policy that will increase Infortrend's costs no later than ten (10) business days after such changes are provided by Dot Hill to Infortrend. Infortrend shall have no obligation to adhere to any such amendment unless such cost increase is material in nature, and Dot Hill agrees to reimburse Infortrend for such cost increase.

        6.3    Packing List.    A packing list shall accompany each shipment indicating the Products included therein. Dot Hill Order numbers, Products serial numbers and Part numbers shall be indicated on the packing list and all shipping containers.

        6.4    Risk Of Shipping.    Delivery shall be [...***...] to a Dot Hill-specified delivery destination. Infortrend shall be responsible for any loss or damage to Product due to Infortrend's failure to properly preserve, package, or handle the Product. Notwithstanding any prior inspection, Infortrend will bear all risk of loss, damage or destruction to the ordered Products until delivery to the specified delivery location.

        6.5    Late Shipping.    If Infortrend is unable to deliver the total quantity of Products ordered on the scheduled delivery date, Infortrend shall notify Dot Hill promptly of such inability, and Dot Hill may, at its sole option, consent to partial delivery of such Products. If Dot Hill does not consent to such partial delivery, Dot Hill may: (1) reschedule the delivery; or (2) if such partial delivery is due to the fault of Infortrend, cancel the affected portion of the order without any further obligation to Infortrend for the canceled portion. Partial deliveries shall be separately invoiced by Infortrend. In addition, if it should be reasonably determined that a shipment of Product will not be delivered on the agreed delivery date, upon Dot Hill's request, Infortrend shall, at Infortrend's expense, use such expedited transportation as may be necessary to deliver Product at the earliest possible date; provided, however, that if such delay is caused by a force majeure event, then, if Dot Hill requests expedited delivery, Dot Hill shall be responsible for any Dot Hill-authorized transportation costs in excess of normal costs.

7.    DOCUMENTATION, TRAINING, QUALITY, PROCUREMENT SPECIFICATION CHANGES AND TECHNICAL SUPPORT

        7.1    Documentation.    Infortrend shall, upon request, provide Dot Hill with documents relating to the specifications and capabilities of the Products. To the extent that there are any inconsistencies between such documents for the Product and the Specifications, the Specifications will govern, and such documents shall not constitute a representation or warranty of Infortrend with respect to any matter therein.

        7.2    Training.    Upon mutual agreement of the schedule and cost to be incurred, Infortrend shall provide training to enable Dot Hill to install, operate, test, and maintain the Products.

        7.3    Quality.    Infortrend shall at all times deliver Products which conform in all material respects to the Specifications, and Infortrend shall comply with Infortrend Quality Program and Customer Support Quality Program attached as Exhibit F and Exhibit F-1. The quantity of Products which Infortrend provides to Dot Hill shall not exceed the Defects Per Million ("DPM") levels set forth in

9



Exhibit F. Dot Hill shall not be required to accept any product of Infortrend that is not qualified by or for Dot Hill for use in or with Dot Hill's products, except as otherwise mutually agreed upon by the parties, in writing. Dot Hill acknowledges that the Products, that have been supplied previously to Dot Hill before the date of execution of this Agreement by both parties, have been qualified by Dot Hill.

        7.4    Specification Changes.    Dot Hill may, at any time, make a revision to the Specifications with Infortrend's approval, which approval shall not be unreasonably withheld, delayed or conditioned by Infortrend. Dot Hill shall give Infortrend written notice of each such change. Any such change shall take effect within a commercially reasonable period of time after its approval by Infortrend. If a requested revision by Dot Hill to the Specification results in a material increase in costs or time required for performance by Infortrend, then Infortrend shall not have any obligation to implement such revision unless an appropriate adjustment is made in the price or delivery requirements for the applicable Product.

        7.5    Technical Support.    If Products do not conform to the Specifications or appear to be defective, Dot Hill shall promptly notify Infortrend of such asserted defect or non-conformity and provide Infortrend with necessary and required information for Infortrend to make an analysis of such asserted defect or non-conformity. Infortrend's obligations with respect to technical support of Products, including technical support for defective or non-conforming Products, are set forth in Exhibit F, Exhibit F-1, and Exhibit K hereto.

        7.6    Supplier Guidelines.    Infortrend will use commercially reasonable efforts to comply with the Supplier Guidelines provided to Infortrend by Dot Hill prior to the date of execution of this Agreement by both parties. Dot Hill may, from time to time, make revisions to the Supplier Guidelines. Infortrend will review each revision of the Supplier Guidelines, that is provided by Dot Hill to Infortrend, within thirty (30) days of Infortrend's receipt thereof. If Infortrend has any reason to believe it may not be able to comply with any revision to the Supplier Guidelines, then Infortrend shall promptly notify Dot Hill in writing of such compliance issue, and the parties will negotiate to promptly resolve any reasonable objections that Infortrend has raised regarding its compliance with such revision. If a requested revision by Dot Hill to the then-existing Supplier Guidelines results in any material increase in costs or time required for performance by Infortrend, then Infortrend shall not have any obligation to implement such revision unless an appropriate adjustment is made in the price or delivery requirements for the applicable Product. Infortrend acknowledges that Dot Hill will use the Supplier Guidelines to evaluate Infortrend's performance, including with respect to requirements that are the subject of unresolved Infortrend objections.

        7.7    Dot Hill Initiatives.    Infortrend will implement or otherwise negotiate with Dot Hill the provisions of all Dot Hill Break Through Supply Chain ("BTSC") initiatives that are applicable to Infortrend's performance under this Agreement and provided by Dot Hill to Infortrend, including, without limitation, Advanced Material Planning (AMP) and scorecarding. Infortrend will review each of such Dot Hill initiatives, provided to Infortrend by Dot Hill, within thirty (30) days of Infortrend's receipt thereof. If Infortrend believes it may not be able to comply with any such Dot Hill initiatives, Infortrend shall promptly notify Dot Hill of its belief and the parties will negotiate to promptly resolve any reasonable objections that Infortrend raised regarding its compliance with the initiative. If any such BTSC initiatives, or any requested revisions thereto by Dot Hill, results in any material increase in costs or time required for performance by Infortrend, then Infortrend shall not have any obligation to implement such BTSC initiative or such revision, as the case may be, unless an appropriate adjustment is made in the price or delivery requirements for the applicable Product. Infortrend acknowledges that Dot Hill will use the BTSC initiatives to evaluate Infortrend's performance, including with respect to requirements that are the subject of unresolved Infortrend objections.

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8.    WARRANTY AND RMA

        8.1    Warranty Period.    Infortrend warrants that the Product(s) will be free from defects in design, materials and workmanship and will conform in all material respects to the Specifications on the date on which Dot Hill takes delivery of the Product and for [...***...] thereafter. Infortrend represents and warrants to Dot Hill that Products do not contain any virus, worm or other harmful code. With respect to any Product that is defective or non-conforming, Infortrend shall either (i) ship a replacement Product within three (3) business days while this Agreement is in effect, and within five (5) business days after the expiration or termination of the Agreement, after receipt of notification from Dot Hill that the Product is defective or non-conforming, or (ii) credit Dot Hill for the amount [...***...] for such Product immediately after its return to Infortrend. Infortrend shall maintain sufficient quantities of Product under the Demand Replenishment Program to meet these obligations. Infortrend makes no, and hereby disclaims, any warranty with respect to any design provided by Dot Hill. Each repaired or replaced Product shall be warranted, as provided in this Section 8.1, for the longer of [...***...] from the date of shipment of the repaired or replacement Product or the remainder of the original warranty period on the defective or non-conforming Product, whichever is longer.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        8.2    WARRANTY DISCLAIMER.    EXCEPT FOR THE EXPRESS WARRANTIES STATED IN THIS SECTION 8 OF THE AGREEMENT, INFORTREND MAKES NO ADDITIONAL WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER. IN PARTICULAR, ANY AND ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY EXCLUDED. IN ADDITION, INFORTREND MAKES NO WARRANTY ARISING FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING. IF INFORTREND HAS FULLY AND SATISFACTORILY PERFORMED ALL OF ITS OBLIGATIONS UNDER THIS ARTICLE 8 WITH RESPECT TO UNITS OF PRODUCT IN A TIMELY FASHION, THEN THE REMEDIES IN THIS SECTION 8 SHALL CONSTITUTE DOT HILL'S SOLE REMEDY FOR A BREACH OF INFORTREND'S WARRANTIES IN THIS ARTICLE 8 WITH RESPECT TO SUCH UNITS.

        8.3    RMA Request Within Warranty Period.    Dot Hill shall request a Return Material Authorization ("RMA") number from Infortrend prior to returning any defective or non-conforming Products to Infortrend. Dot Hill shall submit warranty claims to Infortrend in writing, within thirty (30) days after becoming aware of any defect or non-conformity, with a brief description of the defect or non-conformity, indicating the date of the claim and model and serial number of the defective or non-conforming Products.

        8.4    Repair Schedule And Freight Expense.    For the purpose of this Section 8.4, the term "Designated Location" shall mean Infortrend's locations in California, or such other Infortrend location in the Western United States that is reasonably acceptable to Dot Hill. During the warranty period, Dot Hill may return defective or non-conforming Products to the Designated Location, freight, duty, taxes, customs and brokerage fees prepaid, and the Designated Location shall ship the replacement Products to Dot Hill or a Dot Hill-designated location in the Western United States within three (3) business days while this Agreement is in effect, and within five (5) business days after the expiration or termination of the Agreement, of Infortrend's receipt of an RMA request from Dot Hill, freight, duty, taxes, customs and brokerage fees prepaid. Out of warranty items may be returned by Dot Hill to the Designated Location, freight, duty, taxes, customs and brokerage fees prepaid, and Infortrend shall ship replacement Products to Dot Hill or a Dot Hill-designated location in the Western United States within three (3) business days of Infortrend's receipt of an RMA request from Dot Hill, freight, duty, taxes, customs and brokerage fees prepaid and billed, using a transportation method approved by Dot Hill which is reasonably acceptable to Infortrend. If Infortrend does not receive the

11



defective or non-conforming product within thirty (30) days of receiving the RMA request, then Infortrend will invoice Dot Hill for the previously shipped replacement Product, and the related freight, duty, taxes, customs and brokerage fees, and Dot Hill shall pay such invoice within thirty (30) days of its receipt thereof.

        8.5    Prices And Payment Term for Repair Service Charge    

            (a)  During the warranty period for a Product, the repair or replacement service provided by Infortrend is free unless such Product is mishandled, including, without limitation, by the Product being operated on reverse polarity, causing the Products to be burned.

            (b)  During the Term of this Agreement, the Out of Warranty Repair Price Schedule shall be as indicated in Exhibit B. All amounts set forth in Exhibit B are in U.S. dollars.

            (c)  The fixed repair charge for out of warranty repair includes instances where the returned Products cannot be fixed or no defects are found, as well as when they are fixed. Infortrend shall have the option either to repair returned Products or replace the returned Products with a similar unit or send the returned Products back to Dot Hill if no defect is found. If a returned Product cannot be repaired, Infortrend will notify Dot Hill of such fact and return such Product to Dot Hill unless Dot Hill instructs Infortrend to dispose of such Product within three (3) business days after receiving such notification from Infortrend.

            (d)  Unless prior written approval from Infortrend for a different arrangement is received, payments for repair services shall be made by Dot Hill in accordance with the payment terms of this Agreement.

        8.6    Repair and Spare Part Availability.    Infortrend will make available to Dot Hill maintenance services for Products and maintain an adequate inventory of unique parts for the Products during the term of this Agreement and for at least [...***...] after the termination or expiration of this Agreement for any reason other than Infortrend's termination of this Agreement pursuant to Section 10.2; provided, however, that for out of warranty repairs, Infortrend will use commercially reasonable efforts to provide such unique parts. Infortrend shall promptly advise Dot Hill of instances where Infortrend has been advised by its supplier that certain parts will no longer be available. Dot Hill shall help and inform Infortrend where to purchase such parts for Infortrend's use in manufacturing Products or for spare parts. Further, Infortrend shall substitute parts, wherever reasonable, in lieu of discontinuing Products due to an inability to purchase necessary parts.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        8.7    Failure Analysis.    Within five (5) business days after Infortrend receives Products returned to Infortrend by Dot Hill for failure to conform to Specifications and/or defect, Infortrend shall perform a failure analysis upon all returned Products and submit a formal report to Dot Hill describing the results of the analysis.

        8.8    Unexpected Failure.    Notwithstanding anything in this Agreement, the following provisions shall apply to Unexpected Failure.

            (a)  In the event of a suspected Unexpected Failure, Dot Hill shall promptly notify Infortrend, and shall provide the following information, if known and as may then exist: a description of the defect, and the suspected lot numbers, serial numbers or other identifiers, and delivery dates of the defective Products. Dot Hill shall also deliver, or make available to Infortrend, samples of the defective Products for testing and analysis. Within five (5) business days of receipt of such notice and samples from Dot Hill, Infortrend shall provide its preliminary findings regarding the cause of the failures. Thereafter, Infortrend shall promptly provide the results of its root cause corrective analysis, its proposed plan for the identification of and the repair and/or replacement of the

12


    affected Products, and other appropriate or desirable information with respect to the failure as Dot Hill may reasonably request.

            (b)  The parties shall cooperate and work together to expeditiously devise and implement a corrective action program which identifies the defective units for repair or replacement, and which minimizes disruption to the end users and Dot Hill's direct and indirect distribution channels.

            (c)  In the event of an Unexpected Failure, Infortrend shall be responsible for (i) as may be mutually agreed by the parties in any corrective action plan with respect to such Unexpected Failure, or at Infortrend's option if no such corrective action plan is agreed to, either: (a) repair and/or replacement of the defective Products; or (b) a credit or payment (if the affected Products have been paid for) to Dot Hill in an amount equal to the purchase price to Dot Hill for qualified nondefective, replacement Products that are acceptable to Dot Hill; (ii) if repaired or replaced, [...***...] to repair and/or replace the defective Products that have been pre-approved in writing by Infortrend, which approval shall not be unreasonably withheld, delayed or conditioned; and (iii) reasonable freight and transportation costs incurred in connection with the repair and/or replacement of the defective Products (and the larger product in which the Product is incorporated if the Product cannot be separated without undue inconvenience or disruption to the end user).

            (d)  Other costs not identified herein may be incurred by either party. The reimbursement, if any, of these costs will be mutually agreed by the parties. Infortrend shall have no liability or responsibility for any losses or damages under this Section 8.8 to the extent that claims with respect to any Unexpected Failure are due primarily to (i) Infortrend's or Infortrend's affiliates compliance with Dot Hill-supplied specifications and test procedures that are developed solely by Dot Hill, or directed specifically by Dot Hill for use by Infortrend or Infortrend's affiliates, and provided in writing by Dot Hill to Infortrend or Infortrend's affiliates for the testing of Products or its components; (ii) the negligence of Dot Hill or any other person (with the exception of Infortrend and its affiliates, and each of their respective employees, agents and subcontractors, and each of their respective suppliers of components, other than Infortrend or its affiliates,) in providing goods or services in connection with the design, development, production and distribution of Products; (iii) modification or alteration of the Product or its components by a party other than Infortrend or its affiliates; (iv) incorrect installation or improper incorporation of the Product or its components by a party other than Infortrend or its affiliates; or (v) defects in any components supplied specifically by Dot Hill or Dot Hill's agents for incorporation and use in the Products.

        8.9    Warranties by Dot Hill.    Infortrend shall not be responsible for any warranties regarding the Products that are made by Dot Hill in excess of those provided for in this Agreement unless Infortrend provides its prior written consent to Dot Hill for such warranties, which consent may be withheld by Infortrend in its sole discretion.

9.    PRODUCT DISCONTINUANCE. During the Minimum Purchase Rights Period, Infortrend shall, upon request by Dot Hill, provide Products to Dot Hill. Infortrend may discontinue manufacture and sale of a particular Product after giving Dot Hill at least [...***...] written notice of such discontinuance (a) at any time after the expiration of the Initial Term, as that term is defined in Section 10.1; or (b) within the Minimum Purchase Rights Period if all of the following conditions have been met: (i) written notice has been provided by Infortrend at least [...***...] after Dot Hill's initial revenue recognition date for the applicable Products; (ii) Dot Hill's written agreement, which it may not unreasonably withhold, delay or condition, to a replacement product which meets Dot Hill's engineering and other requirements; (iii) Infortrend's agreement to pay all Dot Hill's costs to migrate from the discontinued Product to the replacement product; (iv) if Dot Hill, in its reasonable opinion, determines that the replacement product can be qualified within the schedule agreed to between Dot Hill and Infortrend, and (v) Infortrend's agreement on an inventory migration plan for the discontinued

13



Product. If Infortrend discontinues production of any Product without complying with the terms of this Section 9, then Dot Hill may exercise its rights for such Product under the Manufacturing Rights Agreement or other provisions in this Agreement that provides rights to Dot Hill. Infortrend shall accept Dot Hill's Orders for discontinued Product for delivery during the [...***...] period set forth above in this Section 9.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

10.    TERM, TERMINATION AND EFFECT OF TERMINATION

        10.1    Term.    The term of this Agreement shall commence on the Effective Date and continue for a period of [...***...] ("Initial Term") and shall thereafter be automatically renewed for additional [...***...] periods (each, a "Renewal Term") unless either party gives written notice of termination at least [...***...] before the end of the Initial Term or the then-current Renewal Term, as the case may be. If any Order meeting the requirements of this Agreement is still in effect at the time this Agreement terminates or expires pursuant to this Section 10.1, then this Agreement shall continue in effect solely as to such Order until such time as the Order is fulfilled or is cancelled.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        10.2    Termination    

            (a)    For Cause.    Either party may, by written notice to the other party, terminate this Agreement, or suspend its performance under this Agreement or cancel any Order hereunder without penalty, or both, if the other party fails to comply with any of the material provisions of this Agreement and such condition is not remedied within thirty (30) days after the defaulting party receives written notice thereof [...***...] business days if such failure is with respect to any obligation to pay any amount under this Agreement).

14


            (b)    For Bankruptcy Event.    Either party may, by written notice to the other party, terminate this Agreement, or suspend its performance under this Agreement or cancel any Order hereunder without penalty, or both, if the other party dissolves, liquidates, or ceases to conduct business or becomes insolvent, admits in writing its inability to pay its debts as they become due, files for any form of bankruptcy, has an involuntary bankruptcy petition filed against it which is not discharged within sixty (60) days, or makes an assignment for the benefit of creditors. If a party is involved in any of the events enumerated in this Section 10.2(b), such party shall notify the other party immediately of the occurrence of such event.

        10.3    Result of Termination    

            (a)  In the event of any termination of this Agreement by either party or the expiration of this Agreement, neither party shall be entitled to any compensation, damages, loss of profits, or remuneration resulting solely from the termination or expiration of this Agreement, or for goodwill established during the term of Agreement.

            (b)  Within thirty (30) days of termination of this Agreement for any reason, each party shall return to the other party all confidential materials of the other party in its possession or control that is related to the Products, unless the Default License rights referenced in Section 14 have been triggered.

            (c)  Termination of this Agreement shall not affect Dot Hill's obligation to pay all amounts for which it is indebted to Infortrend as of the date of termination, which amounts shall become immediately due and payable, or amounts for which it becomes indebted to Infortrend subsequent to such termination.

            (d)  Expiration or any termination by either party of this Agreement shall not affect (a) any other rights or obligations of either party which may have accrued up to the date of such termination or expiration; or (b) the rights and obligations of the parties which are set forth in Sections 8 (WARRANTY AND RMA), 11 (INTELLECTUAL PROPERTY AND CONFIDENTIAL INFORMATION), 14 (BUSINESS CONTINUITY PLAN), 15 (LIMITATIONS OF LIABILITY), 16 (GENERAL INDEMNIFICATION), 17 (GENERAL), 18 (INSURANCE REQUIREMENTS AND OBLIGATIONS), 20 (APPLICABILITY OF TERMS) AND 21 (ENTIRE AGREEMENT).

11.  INTELLECTUAL PROPERTY AND CONFIDENTIAL INFORMATION

        11.1    Rights to Use Trademarks.    Nothing contained in this Agreement shall be construed as licensing either party to use any trademark or trade name owned or used by the other party without the prior written consent of the other party.

        11.2    Ownership Claims and Identification.    Except for the license rights granted in this Agreement or the Manufacturing Rights Agreement, neither party shall claim any ownership or other interest in the intellectual property and proprietary rights of the other party. Neither party will in any way identify itself as the owner of the other party's copyrights, patents, trademarks, trade names, logos, company name or confidential information, register or attempt to register same in its name.

        11.3    Protection of Intellectual Property Rights.    Both parties shall use commercially reasonable efforts to protect the rights of the other party in its trademarks, patents, logos, service marks, copyrights and trade secrets. If either party becomes aware of any actual or suspected unauthorized use or disclosure of the other party's copyrights, patents, trademarks, service marks, trade secrets or confidential information, the party shall promptly notify the other party and shall, at the request of the other party, assist in the investigation and prosecution of such unauthorized use or disclosure.

15



        11.4    Confidential Information    

            (a)  Each party hereto shall treat the other party's confidential information in accordance with the Non-disclosure Agreement attached as Exhibit C.

            (b)  Neither party shall, without prior the written consent of the other party, disclose the existence of any terms and conditions of this Agreement, any trade secrets, or confidential information, including, without limitation, technical data owned or provided by the other party hereunder, or in any manner advertise or publish any information concerning this Agreement. Notwithstanding the foregoing, (i) Infortrend may make such disclosures as are reasonably necessary to comply with any securities laws, regulations or rules, subject to Dot Hill's review and consent thereof, which shall not be unreasonably withheld, delayed or conditioned; and (ii) Dot Hill may make such disclosures of the terms and conditions of this Agreement to Dot Hill Contractors that Dot Hill desires to authorize the purchase of Products; provided, however, that each such Dot Hill Contractor agrees to be bound by the general confidentiality obligations of Dot Hill hereunder with respect to such terms and conditions.

        11.5    Infortrend's Intellectual Property Indemnification    

            (a)  Subject to Section 11.5(c) of this Agreement, Infortrend, at its own expense, will defend, indemnify and hold Dot Hill and all of its affiliates, officers, directors, employees, agents and assigns harmless against any loss, liability, damage, expense, cost (including reasonable attorneys' fees incurred in the enforcement of this indemnity) to the extent arising or resulting from any claim that the Products or any portion thereof, or any Infortrend manufacturing process, process technology or methodology: (i) infringe a patent, copyright or other intellectual property right of the United States or any other country that is a member of the World Trade Organization, or (ii) misappropriates a trade secret; provided that Dot Hill: (1) gives Infortrend prompt written notice of such claim, (2) permits Infortrend to defend or settle the claim or proceed under Section 11.5(b) of this Agreement with respect to such claim, and (3) provides reasonable assistance to Infortrend in defending or settling the claim. Infortrend will: (x) defend or settle, at its own expense, any such claim; (y) keep Dot Hill advised of the status of such claim and of its defense and/or negotiation efforts; and (z) afford Dot Hill a reasonable opportunity to review and comment on significant actions planned to be taken by Infortrend on behalf of Dot Hill. Infortrend shall not enter into any settlement that materially effects in an adverse manner Dot Hill's rights or interests hereunder without Dot Hill's prior written approval, which approval will not be unreasonably withheld, delayed or conditioned. Dot Hill shall have no authority to settle any claim on behalf of Infortrend.

            (b)  As to any Product, or part thereof, or Infortrend's manufacturing process, process technology, or methodology that is subject to a claim described in Section 11.5(a) and which is enjoined or is reasonably likely to become enjoined or be impacted by an adverse judgment, Infortrend may, at its election:(i) obtain the right of continued marketing, distribution and use of such Product for Dot Hill; or (ii) replace or modify such Product to avoid such claim in a manner reasonably acceptable to Dot Hill, without changing the form, fit or function of the Product. If neither alternative can be achieved within a commercially reasonable period of time, then Dot Hill may terminate the Agreement for such Product and, in addition to Infortrend's obligations under Section 11.5(a), in the event of the issuance of an injunction that restrains the use or distribution of a Product, which injunction continues to be effective forty-five (45) days after its issuance, and subsequent to the end of such forty-five (45) day period, a Product subject to such injunction is returned to Infortrend by, or on behalf of, Dot Hill or the owner or user thereof whose use or distribution, as the case may be, of such Product is affected by such injunction, Infortrend will refund to Dot Hill, or such other party as directed by Dot Hill, as the case may be, an amount

16



    equal to the [...***...] to the original owner or user of the Product. Any such refund shall be provided only upon the return of the affected Products to Infortrend.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            (c)  Infortrend will not defend or indemnify Dot Hill if any claim of infringement or misappropriation is: (i) asserted by a parent, subsidiary or other affiliate of Dot Hill; (ii) results from the design for such Product in the Specifications (to the extent the related design specification was provided by Dot Hill) or any design alteration of any Product that is implemented based on the specific written request of Dot Hill (collectively, a "Dot Hill Design"); or (iii) based upon the combination of the Products with any hardware or software that is not supplied by Infortrend, if such claim would have been avoided if the Product was not combined with such hardware or software.

        11.6    Dot Hill's Intellectual Property and Excess Warranty Indemnification    

            (a)  Subject to Section 11.6(c) of this Agreement, Dot Hill, at its own expense, will defend, indemnify and hold Infortrend and all of its affiliates, officers, directors, employees, agents and assigns harmless against any loss, liability, damage, expense, cost (including reasonable attorneys' fees incurred in the enforcement of this indemnity) to the extent arising or resulting from (i) any claim that a Dot Hill Design that is implemented in the Products or the combination of the Products with any hardware or software that is not supplied by Infortrend, which claim would have been avoided if the Product was not combined with such hardware or software: (1) infringes a patent, copyright or other intellectual property right of the United States or any other country that is a member of the World Trade Organization, or (2) misappropriates a trade secret; or (ii) any warranties for the Products that are made by Dot Hill, to the extent such warranties are in excess of those provided for in this Agreement or otherwise authorized in writing by Infortrend: provided that Infortrend (a) gives Dot Hill prompt written notice of such claim, (b) permits Dot Hill to defend or settle the claim or proceed under Section 11.6(b) of this Agreement with respect to a claim of future infringement, and (c) provides all reasonable assistance to Dot Hill in defending or settling the claim. Dot Hill will: (x) defend or settle, at its own expense, any such claim; (y) keep Infortrend advised of the status of such claim and of its defense and/or negotiation efforts; and (z) afford Infortrend a reasonable opportunity to review and comment on significant actions planned to be taken by Dot Hill on behalf of Infortrend. Dot Hill shall not enter into any settlement that materially effects in an adverse manner Infortrend's rights or interests hereunder without Infortrend's prior written approval, which approval will not be unreasonably withheld, delayed or conditioned. Infortrend shall have no authority to settle any claim on behalf of Dot Hill.

            (b)  If the Product that is subject to a claim described in Section 11.6(a) is enjoined or is reasonably likely to become enjoined or be impacted by an adverse judgment, Dot Hill may, at its election: (i) obtain the right of continued marketing, distribution and use of such Product to Dot Hill and its customers, whether direct or indirect, for Infortrend; or (ii) modify the Dot Hill Design, or replace or modify the Dot Hill Product that gives rise to such claim, as the case may be, to avoid such claim in a manner reasonably acceptable to Infortrend. If neither alternative can be achieved by Dot Hill within a commercially reasonable period of time or the distribution of a Product is enjoined, then Infortrend may suspend its performance under this Agreement with respect to such Product until such time that Dot Hill achieves either of the foregoing alternatives. Additionally, Infortrend may terminate this Agreement with respect to such Product if Dot Hill fails to achieve either of the foregoing alternatives within (i) ninety (90) days after the occurrence of the event which gives rise to Dot Hill's right to make an election under this Section 11(b), or (ii) the issuance of such injunction, whichever first occurs.

17



            (c)  Dot Hill will not defend or indemnify Infortrend if any claim of infringement or misappropriation is (i) asserted by a parent, subsidiary or other affiliate of Infortrend, or (ii) results from the design or manufacture of any Product by Infortrend, its affiliates, subcontractors or suppliers.

12.  NOTICES

        12.1    Notices Regarding Defaults and Disputes.    All legal notices and other communications provided for under this Agreement shall be in writing and shall be deemed given if delivered personally or sent by air courier, such as Federal Express, DHL or United Parcel Service, receipt of delivery which is acknowledged, to the named parties at the following addresses:

To Dot Hill:
Dot Hill Systems Corporation
6305 El Camino Real
Carlsbad, California 92009
Attn: Mr. Preston Romm
  To Infortrend:
Infortrend Technology Inc.
1700 Wyatt Drive, Suite 9
Santa Clara, California 95054
Attn.: [...***...]

The addresses for the purposes of this section may be changed in the manner provided herein for giving notice.

        12.2    Notices Regarding Routine Administrative Matters.    Notwithstanding the foregoing, notices regarding routine administrative matters, such as Orders or RMAs, shall be sent, with respect to Dot Hill, to the Dot Hill procurement personnel at the addresses noted in the Orders affected; and with respect to Infortrend, to Infortrend personnel at the addresses noted in its confirmation of the Orders affected. Such notices shall be in writing and sent by e-mail or facsimile for transmitting written communications.

13.    FORCE MAJEURE.    Neither party shall be liable to the other party for its failure to perform any of its obligations under this Agreement (excluding any payment obligations), during any period which such performance is delayed because of earthquakes, fire, flood, strikes, riots, wars, government regulations, and acts of God or other similar causes beyond its control, or a shortage of component parts or raw materials for Products that does not result from any negligent, reckless, or intentional act or omission by Infortrend to order the amount of component parts or raw materials, within established material leadtimes for the suppliers thereof, required to produce Products to fulfill Dot Hill's Orders and Demand Triggers, provided that the party experiencing the delay shall have promptly notified the other party of the delay. However, if any such delay shall continue for a period in excess of [...***...] consecutive days, then the other party shall have the right to terminate this Agreement [...***...] business days after giving the party affected by the event of force majeure written notice of such termination. Notwithstanding the foregoing, the occurrence of an event of force majeure shall not reduce or eliminate either party's responsibilities under its Business Continuity Plan.

14.    BUSINESS CONTINUITY PLAN.    Infortrend agrees to provide to Dot Hill documented evidence of a business continuity plan to ensure Infortrend's capability to provide the Products in the agreed upon timeframe after the occurrence of an event which may materially and adversely affect Infortrend's ability to deliver Products to Dot Hill as scheduled. Such event may include, without limitation, one or more of the following: (1) Infortrend system(s) component failures (including hard disk failure, computer virus, and local area network outages); (2) natural or man-made disasters (including, without limitation, fire, flood, earthquake, bombing, sabotage, and vandalism); (3) any work stoppages of any kind; and (4) any failure of a Infortrend subcontractor to provide materials. These plans also include development of alternate sourcing strategies for materials; redirection of Product manufacture, including work in progress and finished goods to another Infortrend location/facility (subject to qualification by Dot Hill). A Business Continuity Plan for each Product shall be provided to Dot Hill by Infortrend within thirty (30) days after the date of execution of this Agreement by both parties.

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Infortrend will modify the Business Continuity Plan to incorporate any reasonably requested changes that are proposed by Dot Hill. Upon completion of the Business Continuity Plan it shall become a part of this Agreement as Exhibit I. Infortrend hereby provides its permission for Dot Hill to provide a copy of such Business Continuity Plan to Solectron Corporation and Sun. Infortrend will not be obligated to undertake, or omit to take, any action under a Business Continuity Plan that would have the effect of increasing materially Infortrend's Product costs.

15.  LIMITATIONS OF LIABILITY

        15.1    Notice of Actual or Potential Injury or Damage.    In the event that any Product is held or is believed by Infortrend to cause injury to person or property due to the Products being defective, Infortrend shall promptly notify Dot Hill in writing, and provide sufficient details to Dot Hill in such writing regarding such injury to person or property.

        15.2    Damage Limitation.    Each party's total liability to the other party for any claim arising or resulting from this Agreement, whether the claim be brought in contract or in tort (including negligence or strict liability), shall in no event exceed an amount equal to the amounts paid to Infortrend under this Agreement (a) with respect to all of the units of the Products to which such claim relates, or (b) if such claim does not relate to a Product, with respect to all of the Products.

        15.3    Damage Exclusion.    Under no circumstances shall either party be liable to the other party for indirect, special, or consequential damages (including lost profits).

16.    GENERAL INDEMNIFICATION.    Each party (the "Indemnifying Party") shall indemnify, defend and hold the other party (and its officers, directors, employees, assigns and successors) (the "Indemnified Party") harmless for any loss, liability, damage, expense, cost (including reasonable attorneys' fees incurred in the enforcement of this indemnity) or liability to the extent that it is based upon a claim (including, without limitation, a claim by a Dot Hill customer) that: (a) the Indemnifying Party breached a provision of this Agreement; or (b) the negligent, malicious, willful or wrongful acts or omissions of the Indemnifying Party has caused personal injury or damage to tangible property. As a condition of each party's obligations under this Section 16, the Indemnified Party must: (i) promptly notify the Indemnifying Party in writing of such claim; (ii) grant the Indemnifying Party sole control of the defense thereof and any related settlement negotiations; and (iii) provide reasonable cooperation and, at the Indemnifying Party's request and expense, assistance in such defense. The Indemnifying Party will: (x) defend or settle, at its own expense, any such claim; (y) keep the Indemnified Party advised of the status of such claim and of its defense and/or negotiation efforts; and (z) afford the Indemnified Party a reasonable opportunity to review and comment on significant actions planned to be taken by the Indemnifying Party on behalf of the Indemnified Party. The Indemnifying Party shall not enter into any settlement that materially effects in an adverse manner the Indemnified Party's rights or interests without the Indemnified Party's prior written approval, which approval will not be unreasonably withheld, delayed or conditioned. The Indemnified Party shall have no authority to settle any claim on behalf of the Indemnifying Party. The obligations of each of the parties under this Section 16 shall be subject to the damage limitation and damage exclusion set forth in Sections 15.2 and 15.3, respectively.

17.  GENERAL

        17.1    Governing Law.    This Agreement and/or any Contract shall be governed by and construed under the laws and regulations of the State of California, United States of America, without reference to its conflicts of laws principles that would result in the application of the laws of a different state. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement. The official text of the Agreement shall be in English.

19


        17.2    Arbitration.    In the event there is a dispute between the parties arising out of or otherwise relating to this Agreement, the parties agree to promptly meet in good faith to try to resolve such dispute, and to escalate the dispute to senior management of each party for resolution. A representative of senior management of each party shall meet within ten (10) business days following the receipt of notice by a party of the existence of a dispute. Any and all such disputes that cannot be resolved by the parties within ten (10) business days following such meeting, shall be settled solely and exclusively by arbitration in San Diego, California, United States of America pursuant to the commercial rules then in effect of Judicial Arbitration and Mediation Services, Inc. ("JAMS"); provided, however, that the arbitrator shall have no authority to award punitive damages, to add to or refuse to enforce the terms and conditions of this Agreement, or to make any award which could not have been made by a court of law. In addition, the parties shall be entitled to conduct discovery in accordance with California Code of Civil Procedure Sections 1283.05 and 1283.1, the scope of which shall be determined by the arbitrator. The merits of the dispute shall be resolved in accordance with the laws of the State of California, United States of America. The arbitration shall be conducted by a single neutral arbitrator who is independent and disinterested with respect to the parties, this Agreement and the outcome of the arbitration. The arbitrator shall be knowledgeable in the subject matter hereof. If the parties are unable to agree to an arbitrator, the arbitrator shall be appointed by JAMS from among its San Diego panelists, upon the application of either party. Any appeal to the selection of the arbitrator shall be heard and decided by a panel of three (3) neutral arbitrators selected from the same panel as the initial arbitrator. The first preference in the selection of any arbitrator shall be a retired judge. The arbitration shall be conducted in the English language, and all documents shall be submitted in English or be accompanied by an English translation. The arbitrator will provide a written explanation to the parties of any arbitration award. Any decision rendered by the arbitrator shall be binding, final and conclusive upon the parties, except to the extent that the arbitrator has made a material error of law, and a judgment thereon may be entered in, and enforced by, any court having jurisdiction over the party against which an award is entered or the location of such party's assets, and the parties hereby irrevocably waive any objection to the jurisdiction of such courts based on any ground, including improper venue or forum non-conveniens. The parties and the arbitrator shall be bound to maintain the confidentiality of this Agreement, the dispute and any award, except to the extent necessary to enforce any such award. The prevailing party, if a party is so designated in the arbitration award, shall be entitled to recover from the other party its reasonable costs and fees, including attorneys' fees, associated with such arbitration. Except where clearly prevented by the subject matter of the dispute or as otherwise provided in Section 10.2, both parties shall continue performing their respective obligations under this Agreement while this dispute is being resolved. Notwithstanding anything to the contrary, each party shall be entitled to seek immediate injunctive relief in any court of competent jurisdiction.

        17.3    Audit Rights    

            (a)    Dot Hill Rights.    Dot Hill reserves the right, for itself and its customers where Dot Hill has contractual requirements from its customers, to enter Infortrend's premises or other facilities where the Products are being manufactured, upon reasonable advance notice, during normal business hours and in such a manner as to minimize interference with Infortrend's normal business operations or the manufacture of the Products, to audit and inspect the quality of the manufacturing and testing procedures utilized and the resulting Products, to verify that the Products conform to the contractual requirements and to confirm that Infortrend is complying with the terms and conditions herein. The results of any such audit shall be deemed to be the Confidential Information of Infortrend and shall be treated in accordance with Exhibit C. Dot Hill may share such results with [...***...] Corporation and Sun provided that such entity has agreed in writing to keep such results confidential.

            (b)    Infortrend Rights.    Infortrend reserves the right to enter Dot Hill's premises or other [...***...] facilities (subject to Infortrend's receipt of consent to enter such facilities from such other

20



    [...***...] that operates such facilities) where the Dot Hill Products are being manufactured, upon reasonable advance notice, during normal business hours and in such a manner as to minimize interference with Dot Hill's normal business operations or the manufacture of the Dot Hill Products to audit the manufacturing assembly and test process and to confirm that Dot Hill is complying with the terms and conditions herein. The results of any such audit shall be deemed to be the Confidential Information of Dot Hill and shall be treated in accordance with Exhibit C.

        17.4    Severability.    If any court should find any particular provision of this Agreement void, illegal, or unenforceable, then that provision shall be replaced with a new provision so as to give the same economic effect as the original provision to the maximum possible extent and the remainder of this Agreement shall remain in full force and effect.

        17.5    Independent Contractors.    It is agreed that the relationship between the parties is that of independent contractors, and nothing contained in this Agreement shall be construed or implied to create the relationship of partners, joint ventures, agent and principal, employer and employee, or any relationship other than that of independent contractors. At no time shall either party make any commitments or incur any charges or expenses for or in the name of the other party.

        17.6    Conflict of Interest.    Each party agrees that it shall not engage, directly or indirectly, either for itself or with or for any other person or corporation, in any work or undertaking which shall create any legal impediment against the performance of its obligations under this Agreement and the rights and licenses granted to the other party hereunder. Each party represents that, to the knowledge of its executives, as of the date of execution of this Agreement by both parties there is no such legal impediment.

        17.7    Publicity.    Each party shall not, except as may otherwise be required by any foreign, national, state or local law or regulation (including any securities' laws, regulations or rules), or with respect to court process, or in conjunction with litigation, disclose the contents of this Agreement without the prior written consent of the other party. Notwithstanding the foregoing, Dot Hill may disclose the contents of this Agreement to those Dot Hill Contractors that it may choose to authorize to purchase Products under the provisions of this Agreement; provided, however, that such Dot Hill Contractors agree to be bound by the general confidentiality obligations of Dot Hill under this Agreement with respect to such contents.

        17.8    Construction.    The section headings of this Agreement are inserted for ease of reference only, and will not be used to interpret, define, construe, or describe the scope or extent of any aspect of this Agreement. Each party represents that it has had the opportunity to participate in the preparation of this Agreement and to consult with counsel and, therefore, the parties agree that the rule of construction that ambiguities be resolved against the drafting party shall not apply to this Agreement.

        17.9    Notice of Delay.    Whenever either party has actual knowledge that an actual occurrence (e.g., an event of Force Majeure or a filing under a bankruptcy law) will materially delay that party's timely performance under this Agreement, that party shall promptly give notice thereof to the other party, which notice shall identify the nature of the event.

        17.10    Compliance with Laws    

            (a)  The parties shall in the performance of this Agreement comply with all applicable laws, executive orders, regulations, ordinances, rules, proclamations, demands and requisitions of national governments or of any state, local or other governmental authority which may now or hereafter govern performance hereunder, including all applicable laws, statutes, executive orders, regulations, ordinances, rules and proclamations regarding Equal Employment Opportunity, the exporting of technology and withholding for income taxes, to the extent applicable.

21


            (b)  All technical data, services and products delivered by a party to the other party in connection with this Agreement are subject to U.S. export laws and may be subject to the trade laws of other countries. Both parties agree to comply with all such laws. Unless authorized by the U.S. Government, the parties will not export or re-export such items to entities on the most current U.S. export exclusion lists or to any embargoed or restricted destinations as specified in the U.S. export laws. Infortrend shall provide all information under its control which is reasonably requested for Dot Hill to obtain any export or import licenses required for Dot Hill to ship or receive Products, including U.S. Customs Certificates of Delivery, Manufacturer's Certificates of Origin, U.S. Federal Communications Commissions identifier, and Department of Health and Human Services (Bureau of Radiologic Health, Food and Drug Administration) Accession Number, if applicable. When requested by Dot Hill, Infortrend shall provide the following Import-related documentation to Dot Hill by certified mail within fifteen (15) days after shipment of Product to Dot Hill: (i) Manufacturer's Certificate of Origin and U.S. Federal Communications Commission identifier, Department of Health and Human Services (Bureau of Radiologic Health, Food and Drug Administration) Accession Number to permit Dot Hill to import Product; and (ii) U.S. Customs Certificates of Delivery, attention: Dot Hill at the address listed in Section 12.1 of this Agreement.

        17.11    Waiver.    The failure of either party to insist, in any one or more instances, upon the performance of any of the terms, covenants or conditions of this Agreement or to exercise any right hereunder, shall not be construed as a waiver of the future performance of any such term, covenant or condition or the future exercise of such right.

        17.12    Assignment.    Neither party shall assign, transfer or delegate its rights, duties or obligations under this Agreement, in whole or in part by operation of law or otherwise, without the prior express written consent of the other party. Notwithstanding the foregoing, subject to the terms of Section 4.7, Dot Hill Contractors may purchase Products from Infortrend, and Infortrend shall sell Products to Dot Hill Contractors, under the terms and conditions of this Agreement. Infortrend shall not unreasonably withhold, delay or condition its written consent to any requested assignment or delegation by Dot Hill of Dot Hill's right to purchase Products, and Dot Hill's related duty and obligation to pay for Products, to Sun or Solectron Corporation. Notwithstanding the foregoing, either party may assign this Agreement to a successor in interest that acquires substantially all of its assets that relate to this Agreement upon written notice to the other party; provided, however, that the following conditions are met: (a) the assignee of this Agreement must agree in writing to be bound by all of the terms and conditions of this Agreement; and (b) the assignee must be able to show that it is capable of fulfilling all of the obligations under this Agreement. Any attempted assignment, transfer or delegation of any such rights, duties or obligations hereunder without such consent shall be null and void. This Agreement shall be binding on the parties and their respective successors and permitted assigns.

        17.13    Order of Precedence.    In the event of a conflict between any provision in this Agreement and any exhibit hereto, the provision in conflict within this Agreement shall govern.

        17.14    Third Party Beneficiary Rights.    The parties acknowledge and agree that this Agreement is executed solely for the benefit of the parties and there are no third party beneficiaries. Notwithstanding the foregoing, [...***...].

        17.15    Counterparts.    This Agreement may be signed in counterparts by Infortrend and Dot Hill, each of which when taken together will be considered an original, but all of which will constitute the same instrument.

18.    INSURANCE REQUIREMENTS AND OBLIGATIONS.    Infortrend shall comply with the insurance requirements and obligations that are set forth in Exhibit J. In addition, Dot Hill shall comply with insurance requirements and obligations that are set forth in any written agreement it has in place

22



while this Agreement is in effect with Sun, as those requirements and obligations may change form time to time.

19.    CONDITIONS RESPECTING EFFECTIVENESS.    Notwithstanding any provision to the contrary herein, this Agreement shall terminate, and be of no further force and effect, if: (a) Dot Hill and Sun do not enter into a Product Purchase Agreement, pursuant to which Sun will have the right to purchase Dot Hill Products which incorporate the Products, on or before June 20, 2002; or (b) Infortrend does not enter into a manufacturing agreement with [...***...] Corporation, pursuant to which [...***...] Corporation will manufacture Products for Infortrend, on or before June 20, 2002. Infortrend shall inform Dot Hill in writing on the date on which the condition in Section 19(b) has been met and, if this condition is fulfilled, then Dot Hill shall inform Infortrend as to whether the condition set forth in Section 19(a) has been fulfilled.

20.    APPLICABILITY OF TERMS.    The parties acknowledge that Infortrend desires to make available Products to Dot Hill and Dot Hill Contractors under the terms and conditions of this Agreement only for inclusion in products to be sold by Dot Hill to Sun, or for distribution by Dot Hill to Sun. The Products will also be made available by Infortrend to Dot Hill under the terms and conditions of the Existing Agreement for inclusion in other products to be sold by Dot Hill to other customers, or for distribution by Dot Hill to other customers. The prices for Products that are to be provided by Infortrend to Dot Hill under the Existing Agreement shall be negotiated between the parties.

21.    ENTIRE AGREEMENT.    This Agreement states the entire agreement between the parties with respect to the subject matter hereof and shall supersede and replace all previous and contemporaneous proposals, negotiations, representations, commitments, writings, agreements, and other communications, both oral and written, between the parties. This Agreement shall not, however, supersede or replace the Existing Agreement, which shall remain in full force and effect and, except as otherwise provided in Section 20, remain unchanged by this Agreement. This Agreement may not be released, discharged, changed, or modified except by an instrument in writing signed by a duly authorized representative of each of the parties. The following exhibits are attached hereto and hereby incorporated by reference into and form a part of this Agreement:

Exhibit A—   Product and Price Schedule;
Exhibit B—   Out of Warranty Repair Schedule;
Exhibit C—   Mutual Confidentiality Agreement;
Exhibit D—   External Manufacturers;
Exhibit E—   Specifications;
Exhibit F—   Infortrend Quality Program;
Exhibit F-1—   Customer Support Quality Requirements;
Exhibit G—   Electronic Data Interchange (EDI) Terms;
Exhibit H—   Upside Support and Demand Replenishment Program;
Exhibit I—   Business Continuity Plan;
Exhibit J—   Insurance Requirements and Obligations; and
Exhibit K—   Maintenance and Support.

[The rest of this page has been intentionally left blank.]

23


        This Agreement has been duly signed by authorized representatives of the parties and shall become effective as of the Effective Date.

Infortrend:   Dot Hill:

INFORTREND TECHNOLOGY INC.

 

DOT HILL SYSTEMS CORPORATION

By:

    


 

By:

    


Name:

    


 

Name:

    


Title:

    


 

Title:

    


Date:

    


 

Date:

    

24



EXHIBIT A

Product and Price Schedule

[...***...]
  [...***...]
[...***...]   [...***...]
[...***...]   [...***...]

[...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.


EXHIBIT B

Out of Warranty Repair Price Schedule

[...***...]
  [...***...]
[...***...]   [...***...]
[...***...]   [...***...]
[...***...]   [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

25



EXHIBIT C

Mutual Confidentiality Agreement

        This Confidentiality Agreement is made and entered into on May 20, 2002 by and between Dot Hill Systems Corp. with a place of business at 6305 El Camino Real, Carlsbad, California 92009 ("Dot Hill") and Infortrend Technology Inc., having a place of business at 8F, No-102 Chung-Shan Rd., Sec. 3, Chung-Ho City, Taipei Hsien, Taiwan, Republic of China (hereinafter "Infortrend").

        The parties set forth above (the "Parties"), for their mutual benefit and for the purposes described below, may disclose to each other certain information, documents, business strategies, pricing, techniques, computer programs, methods, drawings, formulas, specifications, software or other confidential information of a business or technical nature, in written form ("Confidential Information "), which each Party considers to have value as its confidential property. The Parties intend that this Agreement govern the rights and obligations concerning the use and protection of Confidential Information from the Effective Date forward, disclosed by one Party (the "Discloser") to the other Party (the "Recipient") and agree as follows:

        1.    For a period of five (5) years from the date of disclosure (ten (10) years for source code or integrated circuit specifications), Recipient will not disclose or authorize or assist in any disclosure of Confidential Information except to its employees, subcontractors (including any Dot Hill Contractors) and consultants with a need to know, who are bound by non-disclosure agreements at least as protective as this Agreement, and who will use the Confidential Information only for the Purpose described in this Agreement.

        2.    Each party shall mark any document or tangible form of Confidential Information as "Confidential" at the time of disclosure or within a reasonable time thereafter, but in any case within thirty days of disclosure. If Confidential Information is disclosed verbally, the Discloser will identify' Confidential Information as confidential under this Agreement at the time of disclosure.

        3.    Recipient agrees to prevent the unauthorized use or disclosure of Confidential Information of the other party using the same degree of care with which it protects its own confidential information, but in no event less than with reasonable care. Recipient agrees to advise its employees, subcontractors (including any Dot Hill Contractors) or consultants to whom such Confidential Information is disclosed of the confidential nature of the information, and their obligations concerning use and disclosure under this Agreement. Recipient will not reverse engineer Confidential Information of the other party permitted. Recipient shall not use the Confidential Information of the other party, except to the extent permitted under the OEM Agreement between the parties or any exhibits thereto.

        4.    Nothing in this Agreement will be construed to grant a license to or ownership interest in any Confidential Information disclosed. Unless otherwise provided in other agreements, all Confidential Information remains the sole property of the Discloser and, upon termination or expiration of this Agreement shall be returned or destroyed at the option of the Discloser. If the Confidential Information is destroyed, the Recipient agrees to provide written certification of destruction upon request of the Discloser. Return or destruction of the Confidential Information shall not relieve Recipient of its obligations hereunder.

        5.    Information received shall not be reproduced in any form, except as necessary to accomplish the business purpose for which it was received. Any copies of Confidential Information made by Recipient shall reproduce the "confidential" legend displayed thereon, and Recipient agrees not to remove any copyright logos, mask work right, or in any other manner alter a proprietary rights legend.

        6.    The above restrictions shall not apply to Confidential Information that:

      was rightfully known by the Recipient prior to its receipt without any violation or infringement of the confidential rights of the Discloser;

26


      is in the public domain and is available to the public at large;

      is now or in the future independently developed by the Recipient without access to or knowledge of the Confidential Information of the Discloser; or

      is now or in the future rightfully received by the Recipient without any violation or infringement of the confidential rights of the Discloser.

        If these exclusions apply to only a portion of the Confidential Information, then only that portion shall be excluded from the restrictions of this Agreement.

        7.    This Agreement shall not create any form of agency or partnership relationship between the Parties, who are independent contractors.

        8.    Recipient agrees that if it breaches the Agreement, Discloser shall have the right to appropriate injunctive relief. Resort to such relief, however, shall not be construed to be a waiver of any other rights to other remedies.

        9.    If Recipient is directed to use or disclose Confidential Information by Court Order, Recipient may do so only after giving Discloser fifteen (15) days prior written notice of the nature and deadline for such use or disclosure. Such mandated use or disclosure shall not diminish obligations under this Agreement.

        10.  This Confidentiality Agreement and the rights and obligations under it may not be assigned or transferred by Recipient without the express prior written consent of Discloser. Recipient agrees to comply with all applicable U.S. Export Laws and Regulations.

        11.  Each Party warrants that it has the legal right to make disclosures of Confidential Information under this Agreement. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE DISCLAIMED. ALL INFORMATION DISCLOSED HEREUNDER IS PROVIDED" AS IS." DISCLOSER ACCEPTS NO RESPONSIBILITY FOR LOSSES OR EXPENSES INCURRED AS A RESULT OF THE INFORMATION RECEIVED.

        12.  This Confidentiality Agreement constitutes the entire understanding and agreement between the parties with respect to its subject matter and supersedes all other agreements and understandings, whether written or verbal. This Agreement shall not be changed except by written amendment executed by the Parties.

        13.  In the event that any provision of this Confidentiality Agreement is held illegal or unenforceable, the balance of this Confidentiality Agreement shall remain in effect.

        14.  This Confidentiality Agreement shall be governed by and construed according to the laws of California, excluding any conflict of laws principles that would result in the application of the laws of a different state. Any actions arising out of this Agreement shall be submitted to the federal or state courts of California.

27



Accepted and agreed to by:

Dot Hill:   Infortrend:

DOT HILL SYSTEMS CORPORATION

 

INFORTREND TECHNOLOGY INC.

Signature:

    


 

Signature:

    


Name:

    


 

Name:

    


Title:

    


 

Title:

    


Date:

    


 

Date:

    

28



EXHIBIT D

EXTERNAL MANUFACTURERS

[...***...]

29



EXHIBIT E

SPECIFICATIONS

List of Specifications:

1.
Procurement Specification for new procurement and repair of the IFT [...***...] OEM SCSI Raid Controller, Dot Hill P/N MIN-221FAC-512, Dot Hill Revision 25;

2.
Procurement Specification for new procurement and repair of the IFT [...***...] OEM SCSI Raid Controller, Dot Hill P/N 66-00000051, Dot Hill Revision 50; and

3.
Procurement Specification for new procurement and repair of the IFT [...***...] Controller Battery Backup Module, Dot Hill P/N 66-00000052, Dot Hill Revision 50 /50A.

The foregoing Specifications that were transmitted electronically on behalf of Dot Hill to Infortrend on May 21, 2002 are hereby incorporated by reference into this Exhibit E.

30



EXHIBIT F

INFORTREND QUALITY PROGRAM

1.0    Purpose.    This Exhibit defines Dot Hill's requirements for Infortrend's quality program ("Quality Program"), and Infortrend's responsibilities for manufacturing, inspecting, testing and supplying production Product(s) to Dot Hill. Additional customer support quality requirements are set forth in Exhibit F-1 attached hereto.

2.0    Scope.    This Exhibit describes Dot Hill's requirements for the Quality Program for the manufacture of Product(s) for Dot Hill. The term "quality" as used herein means conformance in all material respects to the Specification for the Product, as may be amended from time to time by mutual written agreement signed by authorized representatives of the parties. "Specification" shall mean the applicable Product specification for the Product(s), which may be changed from time to time by mutual written agreement signed by authorized representatives of the parties.

        2.1    Objective.    Dot Hill's objective is to achieve "ship to stock" status for all Products shipped to Dot Hill as a result of Infortrend consistently meeting the Quality Program defined in this Exhibit.

        2.2    Applicable Documents    

      Product Specification
      MIL-STD-105E
      MIL-HDBK-217E
      Scorecard Procedure
      ISO 9000
      WWOPS Supplier Engineering: Mass Storage Group Supplier Certification Process (923-1336-xx)
      Additional Documents (applicable to Products):
      Dot Hill's Color Specifications
      Dot Hill's Paint Specifications (950-1550-xx, 950-1311-xx)
      Dot Hill's Global Cosmetics Quality and Workmanship Standards (923-2001-xx)
      First Article Procedure (923-2320-xx)

3.0    Precedence of Documents.    In the event of a conflict between the terms and conditions of this Agreement, the applicable Product Specification, Dot Hill's process and product specifications, and this Exhibit F, the order of precedence shall be as follows: (1) this Agreement, (2) the applicable Product Specification, (3) this Exhibit F, (4) Dot Hill's process and product specifications.

4.0    Supplier Process Requirements.    Infortrend shall develop and implement a quality/manufacturing plan (including a data collection/tracking/reporting system) ("the Process") that is consistent with the requirements and terms and conditions of this Exhibit F, the Agreement, and ISO 9000. The Process developed by Infortrend shall be reasonably documented. Dot Hill may elect to review the Process to certify the Process prior to first production shipment of a Product ("Process Certification"), which certification shall not be unreasonably withheld or delayed. Infortrend is solely responsible for the quality of Product(s) and/or components thereof procured. Approval of the Process by Dot Hill does not relieve Infortrend of this responsibility. As part of the Process, Infortrend shall develop and implement a process for initial and ongoing/periodic certification of internal and external suppliers for components and all major subassemblies. Infortrend will provide copies of certification results/reports to Dot Hill upon request.

        4.1    Process Flow Charts.    Infortrend shall provide a general process flowchart for the Product(s) and major subassemblies as agreed to by Dot Hill, and Infortrend and shall identify all assembly, test, and inspection subprocesses.

31



        4.2    Data Collection Systems.    Infortrend shall implement a "Weekly Value Chain Quality Reporting System". This system will show where failure data is collected and detailed process yield targets. Infortrend shall provide on-going reports, as part of the system, in a mutually acceptable format and schedule (via electronic or web-based method) of current yields, the top three (3) pareto failures per critical process, failure analysis ("FA") and corrective action ("CA"), documenting continuous improvement goals and Ongoing Reliability Testing ("ORT"). This system will be reviewed by Dot Hill during any Process Certification.

        4.3    Configuration Control.    Infortrend must develop and implement a "Dot Hill Configuration DPM Goal Quality Assurance Plan" prior to production start, as mutually agreed upon in writing by authorized representatives of the parties, which will address, without limitation, the following issues. "DPM," as defined herein, means defects per million.

    FA plan
    Reporting methodology/format
    Closed loop CA plan
    Individuals and/or team identified as owners of the plans
    Process to include alert levels and trigger points
    Specifications required, maximum time for actions to be completed, escalation and review process.
    Statistical DPM measurement method
    Quality Demonstration Test Plan

        4.4    Quality Assurance Plan.    Infortrend must develop and implement a "Dot Hill Configuration DPM Quality Assurance Plan" prior to production start, as mutually agreed upon in writing by authorized representatives of the parties, which will address, without limitation, the following issues:

    FA plan

    Reporting methodology/format

        Weekly unless agreed otherwise:

      1.
      Yield/DPM report (all critical stations, including pareto with FA/CA for the top 3-5 pareto items with targets);

      2.
      Outgoing Quality Test/Audit DPM report with FA/CA for all failures;

      3.
      DPM Improvement Plan if greater than Dot Hill goal (updates weekly or biweekly);

      4.
      Corrective Action Report ("CAR") Tracking Log;

      5.
      Dot Hill site first level FA reports;

      6.
      FA/CA reports; and

      7.
      CAR tracking report.

    The reporting frequency of the reports listed below will be as reasonably requested by Dot Hill:

    1.
    Quality Demonstration Test ("QDT") DPM report with FA/CA for all failures;

    2.
    ORT/Periodic Reliability Sequential Test (PRST) chart with FA/CA for all failures;

    3.
    Test Demo/QDT reports for beginning of program (one time—reference Process Certification Test);

    4.
    Annualized Failure Rate ("AFR") report (Dot Hill's and other comparable customers' monthly data and 5 month rolling average) (monthly); and

32


      5.
      Turn-around time ("TAT") tracking reports

    Closed loop CA plan

    Individuals and/or team identified as owners of the plan

    Process to include alert levels and trigger points

    Specifications required, maximum time for actions to be completed, escalation and review process.

    Statistical DPM measurement methodology process to proactively inform Dot Hill of any Products suspected of not meeting Dot Hill's quality or reliability requirements, as set forth in this Exhibit F, along with risk assessment

    Quality Demonstration Test Plan

        4.5    Control of Purchases.    Infortrend will develop and implement a quality program that provides a reliable means of determining the quality and reliability levels of all purchased supplies, material, and components used in the manufacture of Product(s).

        In the event Infortrend desires to change the vendor or selected source of a component used in the manufacturing of Product(s), Infortrend shall notify Dot Hill in writing prior to implementing any change. Infortrend shall implement changes to the source of a component only if collected data verifies that quality and reliability levels would be sustained or improved. Said data will be made available for Dot Hill review upon request. Section 4.7 below details what source changes require prior notification to Dot Hill.

        In the event that a problem is identified in the availability or quality of purchased supplies, materials or components used in the manufacture of Product(s), upon Dot Hill's request, Infortrend agrees to permit Dot Hill to participate in the development of a mutually acceptable CA plan, which may include Dot Hill personnel accompanying Infortrend's personnel to vendor sites to perform process and design audits and view CAs.

        Infortrend is responsible for all inspections/tests of sub-tier Infortrend-purchased or Infortrend-produced parts to determine conformance to the applicable Specification. Traceable process, configuration and quality records must be kept for each Infortrend-purchased or Infortrend-produced lot of components for one (1) year from date of delivery to Infortrend. Infortrend shall use diligent efforts to avoid using any non-conforming purchased or produced parts as part of the Products in accordance with the quality program developed and implemented pursuant to this Section 4.5.

        4.6    Defect-Free Program/Corrective Actions.    Dot Hill's goal is to receive Product(s) that are defect-free. Infortrend shall document and implement a defect-free program as part of the Process which constantly seeks to reduce the defect rate of its Product(s) to a level which achieves zero defects. Dot Hill shall not be obligated to accept any defective Product(s) shipped by Infortrend. Infortrend will establish a program to ensure the performance of effectiveness CAs. This program will be based upon information derived from failure reporting and analysis and will ensure that action is taken to have parts, components or assemblies corrected to properly perform their intended function. Infortrend shall maintain records of CAs indicating the frequency of defect during fabrication of Product(s), the proposed corrective change in process, evaluation of its effectiveness, and an effective date, date code and serial number for implementation.

        4.7    Changes in Manufacturing Process or Product.    In the event that Infortrend desires to change the Product or its fundamental manufacturing process, Infortrend shall notify Dot Hill in writing within a reasonable period (no less than sixty-five (65) days, unless a shorter period is agreed to by Dot Hill in advance based on the critical nature of implementation of the change, which agreement will not be unreasonably withheld, delayed or conditioned) prior to the effective date of the proposed

33



change and provide Infortrend deviation, Engineering Change Request ("ECR")/ECO) or process change notification document(s) to Dot Hill for formal review/approval. Infortrend will not implement any change to a Product that is supplied to Dot Hill for use in a Dot Hill product unless approved by Dot Hill in writing, which approval will not be unreasonably withheld, delayed or conditioned. Examples of changes which require notification include, but are not limited to, the following:

    Changes in major test equipment

    Changes in burn-in time or environment

    Changes in manufacturing facility locations

    Any changes that affect the form, fit, function, quality, reliability, serviceability or safety of the Product(s).

    Any change to the Product affecting clock speeds.

    Any change of a programmed part on the Product(s).

    Any change to a custom or semi-custom I.C.

    Any change made to correct a problem in a Dot Hill application, made at the request of Dot Hill.

    Any change made to the board fab.

    Any change to material specified in the Specification.

    Infortrend shall supply Dot Hill copies of all ECOs affecting the Product.

    Infortrend agrees to provide verbal notification to the appropriate Dot Hill SE of all other process changes which do not affect form, fit, function, serviceability, or safety.

    Infortrend shall implement such changes in the Process only if collected quality/evaluation data verifies that required quality and reliability levels would continue to be met after the change. The quality data must be submitted to Dot Hill for review before implementing the change.

        4.8    Re-Qualification.    Major changes in manufacturing process or Product construction/design will require re-qualification and/or process re-certification to the applicable Specification in all material respects. Dot Hill may require, at its sole discretion, that Infortrend demonstrate that the changed process or Product(s) complies with the Specification. Infortrend shall provide notification of planned major changes to Dot Hill pursuant to Section 4.7. Upon mutual agreement, Infortrend shall run a pilot production of the changed Product. Infortrend shall implement such changes only if collected data verifies that required quality and reliability levels would continue to be met after the change. The quality data must be submitted to Dot Hill for review before implementing the change.

5.0    Product Qualification Program.    This section describes a series of reviews and tests that Infortrend must accomplish during the product development and pilot build of its Product(s).

        5.1    Design Review.    Infortrend will present to Dot Hill Engineering, upon request, a comprehensive review consisting of:

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        The Dot Hill review team will consist of the Development Engineer and SE. Infortrend shall use reasonable efforts to submit the foregoing documentation to Dot Hill one (1) week prior to the scheduled review.

34



        5.2    Reliability Prediction.    Reliability requirements for Products (if applicable) will be specifically identified on individual drawings as reliability notes to confirm that reliability requirements as set forth in this Exhibit F are met. Infortrend shall perform a Mean Time Between Failures ("MTBF") reliability prediction in accordance with Mil-HDBK-217D (or E) based on the preliminary Bill of Material. Results of the reliability prediction shall be submitted to Dot Hill.

        5.3    First Prototype Shipments/First Article Inspection.    Infortrend shall submit to Dot Hill Engineering, for each new Product, the following preliminary design documents, upon request of Dot Hill, with the first pass prototype:

        [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        Upon mutual agreement by Dot Hill and Infortrend, additional documents may be provided by Infortrend with first pass prototypes.

        Dot Hill reserves the right to audit Infortrend's First Article process and to require delivery of First Article sample of finished goods to Dot Hill.

        5.4    Second Prototype Shipments.    "Second prototype" shipments will be used at Dot Hill to run a reliability demonstration test. Infortrend will demonstrate the reliability goal at an [...***...] compliance level. Infortrend will start design validation testing, reliability testing, and life testing at Infortrend's site prior to "second prototype" shipment. Infortrend is responsible for conducting and documenting a complete Design Validation Test ("DVT"). The DVT must show that the Product is capable of conforming in all material respects to the Specification. Infortrend shall submit to Dot Hill for its approval, which approval will not be unreasonably withheld, delayed or conditioned, the reliability test plan to be used by Infortrend to demonstrate that the MTBF meets the requirements set forth in the Specification.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        5.5    Process Certification    

            5.5.1    Products    

      Infortrend will conduct mutually agreed upon Product certification tests prior to the start of Dot Hill production. The purpose of these tests is to have Infortrend demonstrate that its manufacturing process is stable and capable of producing high quality product in volume.

      Required documentation will include, but not be limited to, the following:

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            5.5.2    DF* (Design for Manufacturability, Design for Testability, etc.):    Infortrend will implement all mutually agreed upon DF* recommendations identified by Dot Hill, Infortrend's "Open Bug GAP Report", and External Manufacturer(s) recommendations prior to P2 build. Infortrend will review all fixes with Dot Hill Engineering prior to DF* implementation.

      Any additional gaps identified by Infortrend during any pre-production or production volume phase throughout the entire supply chain is subject to review by Dot Hill Engineering. Any gaps identified by Dot Hill Operations Engineering will be communicated to Infortrend for review/verification and mutually agreed upon implementation in a timely fashion.

35


            5.5.3    Design/Compliance Verification:    Dot Hill Engineering will review all Product Design Verification Test plans and results against Dot Hill's best practices. Any gaps identified will be reviewed with Infortrend for applicable modifications.

            5.5.4    Infortrend Assembly Tooling and Products Tool/Process Qualification.    No data or samples will be submitted for Dot Hill's approval until Infortrend has inspected the mutually agreed upon quantity of parts and has determined that the tool/process satisfies Dot Hill production level drawing and engineering specifications. This requirement also applies to any re-submission that may be required. Submission of gauge reproducibility and repeatability reports to Dot Hill is required for all critical assembly tooling prior to production of a part/assembly for Dot Hill.

      Dot Hill Tooling. To the extent applicable, Infortrend shall provide complete tool design drawings to Dot Hill's SE for approval prior to construction of Dot Hill tooling.

      Tool Approval/First Article Inspection. Infortrend shall provide to Dot Hill, for its approval, data obtained from a 100% inspection of all dimensions/specifications of the mutually agreed upon number of initial parts produced to evaluate the tooling and set-up. These parts shall be run under production conditions (e.g. correct speed and proper temperature). Each cavity of a multi-cavity mold must be inspected and approved.

      If heat treating and/or plating or coating is specified, the parts must be re-evaluated and additional data collected after these processes have been completed.

      Dot Hill reserves the option to verify and validate any and all First Article results.

            5.5.5    Process Capability    

      Infortrend shall produce a Process Capability Study which analyzes the information and data for the variable characteristics of all processes in a mutually agreed upon format. Infortrend shall adjust processes as Infortrend determines necessary based on the Process Capability Study results to achieve targeted quality goals. Infortrend shall develop X/R charts or comparable information to evaluate the capabilities of the processes. All critical dimensions or features of parts called out in Dot Hill's drawings shall meet a Cpk index of 1.33 (industry standard measurement).

        5.6    Quality Systems Requirements.    Infortrend must develop, implement and maintain a defined Quality System for Product measurement and evaluation throughout the manufacturing process. The Quality System shall monitor incoming material control, work-in-process and final Product and packaging. The Quality System shall include:

    (a)
    Acceptance processes and facilities

    (b)
    Maintenance and calibration of gauging and test equipment

    (c)
    Sampling plans and First Article inspection

    (d)
    Control and disposition of non-conforming material

    (e)
    Records maintenance

    (f)
    Ship hold and Stop-ship authorization procedures

    (g)
    Reliability and qualification test data for Product

        5.7    Packaging Requirements.    Packaging and outer packaging must be provided to prevent damaged material arriving at Dot Hill.

36



        5.8    Dot Hill Quality Levels.    Dot Hill's quality levels for Product are measured in DPMs and cover the entire Dot Hill manufacturing process. Failures will be attributed to Infortrend's Process or Product if reasonably documented by objective evidence obtained from the screening process. Minimum targeted DPM rates during production are set forth below. Beyond month one of production, all Product failures reported by Dot Hill to Infortrend in excess of the DPM requirements below will be required to have a documented improvement plan. Where mutually agreed, this plan will also contain extraordinary action plans such as pre-screening. Dot Hill also reserves the right to place Products which exceed the DPM requirements on stop-ship, in accordance with the quality system developed and implemented pursuant to Section 5.6 of this Exhibit F.

    Failure rates = # of verified failures ÷ the # of units used (by Dot Hill and/or Dot Hill contractors) × 1,000,000

    OEM Storage Goals

Description of Product

  First Quarter
  Beyond first Quarter
All Units of Products   [...***...]   [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        "Quarter" is defined, for purposes of this Exhibit F and Exhibit F-1, as each successive three (3) consecutive calendar month period beginning after the first commercial shipment of Products to Dot Hill.

        Both parties acknowledge that the above DPM levels are initial estimates of reasonable targets for the Products. The parties will review such targets every ninety (90) days after the first quarter of production of the Products and reset these targets as mutually agreed, which agreement shall not be unreasonably withheld, delayed or conditioned. It is anticipated that quality levels will continue to show improvements from these baselines over time. As Dot Hill's internal integration DPM rates decrease, Dot Hill reserves the right to re-negotiate these DPM requirements with Infortrend. Any adjustment to the rates must be in a mutually agreed upon writing signed by authorized representatives of each party. Steady state DPM will be used for the purposes of score carding quality.

        5.9    Actions Related to Excessive DPM Rates and/or Unexpected Failures    

        Dot Hill and Infortrend agree that in the event Product fails to meet the DPM rates set forth in Section 5.8 above, then Infortrend shall implement immediate CAs, at Infortrend's expense, to screen out the defects causing the yields to exceed the requirements until long term CAs are implemented and proven effective. Said CAs may include, but are not limited to, the following:

    Extended component, sub-assembly and/or final assembly level burn-in to remove any latent failures.

    Special screening tests in Infortrend's process.

    Extend the test time of final/post-final function test(s).

6.0    Infortrend Audit Programs.    Infortrend shall perform a series of monitoring tests to ensure that its Product(s) conform to Dot Hill's requirements, as set forth herein. A brief description of each test requirement follows.

        6.1    ORT.    Infortrend shall conduct ORT tests in accordance with mutually agreed upon criteria. The testing will be conducted at the site of Infortrend or Infortrend's contract manufacturer in a manner mutually agreed upon between the parties. The ORT test results shall be delivered to Dot Hill on a weekly basis in a mutually agreed upon format and shall include details of any FA and CAs taken

37



to address any ORT failure. Infortrend shall report ORT failures to Dot Hill within twenty-four (24) hours after occurrence.

        6.2    Field MTBF and AFR Reporting.    Infortrend will implement a process and worldwide database to effectively track monthly field returns by Product (model). Infortrend will provide all mutually agreed upon data on field returns in a month to Dot Hill by the 15th of the next month. Data will be provided separately for Dot Hill population and for "Other Infortrend Customers." Nothing in this Section 6.2 shall require Infortrend to name or otherwise identify any Infortrend customers.

        6.3    Ongoing Quality Audit.    Dot Hill and Infortrend shall agree to a statistically valid method for estimating the ongoing quality level of every shipment prior to delivery to Dot Hill. Any lots not meeting the agreed upon quality level will be 100% screened by Infortrend to ensure their conformance in all material respects to the Specification. At Dot Hill's request, Infortrend shall conduct ORT to address the issues set forth below in this Section 6.3 in an effort to monitor the ongoing performance of manufacturing processes and product designs and to identify Infortrend's manufacturing process and design problems at the site of Infortrend or Infortrend's contact manufacturer, rather than in the Dot Hill manufacturing processes. Testing will be conducted on equipment as reasonably specified by Dot Hill. Dot Hill shall provide procedures, equipment lists, and analysis of test results. Infortrend shall set up the test, maintain the equipment, analyze the root cause of all failures and take appropriate CAs. The following provisions are also applicable:

        Process Control. Infortrend shall maintain control of the manufacturing process, as evidenced by meeting the DPM rate set forth in Section 5.8, utilizing process capability charts, and take the action set forth in Section 5.11 if the DPM exceed such rate. Infortrend will notify Dot Hill when the established control limits have been reached or exceeded.

        Audit Reporting Requirements. Upon Dot Hill's reasonable request, Infortrend shall provide identified samples with actual readings for all variable characteristics from a designated lot.

        Deliverable Inspection Data. Infortrend shall submit to Dot Hill control charts and data for all controlled dimensions outlined by Dot Hill at intervals designated by the parties.

        6.4    Periodic Specification Testing (PST).    Infortrend shall re-test the Product to the full Specification, including beyond spec margin testing and test demonstration, on a periodic basis to confirm ongoing performance to the Specification and to verify that there are no major changes to design margins. The specific timing of this test will be determined by mutual agreement of the parties prior to the start of production. Infortrend shall provide a detailed plan for Dot Hill's approval at least once per quarter. If at any time any of the Dot Hill quality metrics are triggered, PST and test demonstration Product validation will be required. These triggers include, but are not limited to, the following:

    Factory DPMs

    Reliability

    Defects on Arrival ("DOA")

    Dot Hill customer escalations

    Dot Hill ORT or PPA

7.0    Dot Hill Audit Programs.    After the Product(s) have been introduced into manufacturing, Dot Hill may choose to conduct the following tests to ensure conformance in all material respects to the Specification. All audits will be conducted upon reasonable advance written notice to Infortrend, during Infortrend's normal business hours, and in such a manner as to minimize interruption. Such representative shall comply with all of Infortrend's reasonable rules while at Infortrend's facility, which rules shall not prevent Dot Hill's ability to perform the audit pursuant to this Section 7.0.

38



        7.1    Source Inspection.    Dot Hill may elect to source inspect lots prior to shipment from Infortrend's factory during the initial stages of production or until a reasonable confidence level has been established that Infortrend will meet the DPM rate. Source inspection may be initiated or terminated at Dot Hill's option, in accordance with this Section 7.1. Infortrend shall permit a Dot Hill employee or representative to visit the factory to source inspect finished lots. Inspection shall be performed and lot acceptance shall be determined in accordance with a mutual pre-agreed upon sample plan. Infortrend shall reasonably assist the source inspector in unpacking, staging, inspecting, testing, and re-packaging sample units. Infortrend shall screen rejected lots for discrepant parameter(s) and re-submit them for source inspection. Acceptance at source inspection does not limit Infortrend's responsibility for failures. Product quality and reliability is at all times the responsibility of the Infortrend. If source inspection continues for more than thirty (30) consecutive days, Infortrend will reimburse Dot Hill for the reasonable, out-of-pocket expenses incurred by Dot Hill for source inspection conducted after such thirty (30)-day period.

        7.2    Infortrend Process Audits.    Dot Hill may conduct quality audits of Infortrend's and its sub-tiers facility(ies), subject to twenty-four (24) hours advance notice, during normal business hours to determine Infortrend's compliance with Dot Hill's quality requirements. These audits will include review of all aspects of the Process, including without limitation FA. The Infortrend will also have a documented procedure, including frequency of audits, of its sub-tier suppliers by Product manufacturing site and SQE.

        7.3    FA/Containment/CA Program    

    1)
    TAT will be measured from the date of receipt of Product at Infortrend's facility until Infortrend's notification to Dot Hill of containment. Containment is defined as the implementation of the CA, interim or final, to avoid shipment of Products to Dot Hill that have a risk of reproducing the problems found in the FA. In the event that Products which are analyzed are found to be NTF or are caused by a random component failure, containment will be considered complete when Dot Hill is notified, in writing, of the FA results. Random component failures will be documented by objective evidence of failure rate DPM history within Infortrend's processes. If Infortrend determines that containment action is not final, the final action will occur within a mutually agreed upon time period.

    2)
    The TAT requirement hereunder is an average fourteen (14) calendar days from receipt of Product at Infortrend to notification to Dot Hill of the required need for containment. Dot Hill agrees to expedite the return of Product requiring FA, with the intent that Products being returned for FA will not be held for consolidation.

    3)
    Infortrend will be responsible for tracking TAT and issuing a weekly summary report, in a mutually agreed upon format, to Dot Hill. Infortrend will also be responsible for issuing quarterly summary reports, in a mutually agreed upon format, which will be used by Dot Hill as supporting data for FA responsiveness scorecard calculations.

    4)
    Only Product FA requested by Dot Hill will be used for TAT calculations.

    5)
    Dot Hill requires 100% FA on all Products failing in the following processes, and will notify Infortrend in writing of the requirement when the Return Material Authorization ("RMA") is requested. An expedited returns path must be identified for the following priority failures.

    Dot Hill worldwide customer DOAs

    Dot Hill internal PPA, where applicable

    Dot Hill-specific qualification testing failures at Dot Hill, contract manufacturers or key component suppliers

39


      Dot Hill Reliability Growth Test (RGT), Qualification, Pilot, Post Pack Audit ("PPA"), ORT and Process Verification Test ("PVT")

      Infortrend "Dot Hill Test" (defined as process step for testing Products on Dot Hill systems at Infortrend)

      Infortrend's last 100% functional test station

      Infortrend ORT

      Dot Hill customer escalations

    Infortrend shall provide to Dot Hill full details of root cause corrective action results. In the case of escalations, Infortrend will need to work directly with Dot Hill's field support staff.

    For all of the above returns, priority FA is required as follows:

    FA completed within [...***...] working days and risk assessment where requested available within [...***...] working days, in both cases after receipt of the failed Product and a reasonably detailed written description of the failure.

    These Products will be included in the TAT calculation.

    6)
    Dot Hill also requires FA on all trends found within Dot Hill's manufacturing process and critical worldwide customer failures. It is Dot Hill's responsibility to document and provide to Infortrend in writing, at the time of RMA request, the need for FA and the serial numbers of Products which require FA.

        7.4    Dot Hill Process Yield/Pareto Reports. Dot Hill shall send monthly yield and pareto reports to Infortrend. Infortrend shall review the reports and investigate any Product in-process for the top three (3) failures listed and advise Dot Hill of the results. Infortrend shall provide detailed root cause FA and Infortrend pareto information on a weekly basis in a mutually agreed upon format in response to the Dot Hill report. Quarterly meetings will be conducted to review Infortrend's progress in improving its yields. Summaries of this information will be distributed to management in both companies. Dot Hill will use this information as a basis for awarding future business.


EXHIBIT F-1

CUSTOMER SUPPORT QUALITY REQUIREMENTS

1.0    Purpose.    This exhibit defines Dot Hill's requirements for Infortrend's repair quality program and Infortrend's responsibilities for testing and repairing Products for Dot Hill.

2.0    Scope.    This exhibit describes Dot Hill's quality requirements for worldwide repair of Product either by Infortrend or by Infortrend's authorized third party(ies). Dot Hill's goal is to receive Products from Infortrend which are defect free. Therefore Dot Hill will measure Infortrend to an average quarterly yield of [...***...] thereafter) in accordance with and pursuant to Section 5.8 of Exhibit F. Dot Hill shall use a reasonable sample size, determined in good faith, when computing such measurement. This exhibit specifies the Infortrend processes required in support of this goal.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

40


3.0    Applicable Documents:    

    Title:

    WWOPS: Global Cosmetics—Quality—Workmanship Standards,
    Engineering Specification for Part Identification Label, and
    Bar Code Marking Standard for Field Replaceable Units.

        Infortrend shall comply, in all material respects, with the foregoing documents, as set forth in this Exhibit F-1, as such documents exist as of the date of execution of this Agreement by both parties.

4.0    Dot Hill Audit Program    

        4.1    Initial Facility Qualification.    Dot Hill may require an initial facility qualification audit prior to permitting shipment of Repaired Product. This audit will cover all repair and business processes. Prior to the audit, Infortrend will be required to complete the Dot Hill Audit Questionnaire, which will be provided by Dot Hill and will be reasonable in light of its use.

        4.2    Move and/or New Product Introduction Audit.    If Infortrend moves a repair line, a repair facility, or starts up a new Product repair line in a previously qualified facility, Dot Hill will permit shipment of Repaired Product from that facility only upon Dot Hill's written approval, which shall not be unreasonably withheld, delayed or conditioned. In most cases, Dot Hill will require an on site audit of the facility prior to providing approval.

        4.3    Biennial Survey.    Subject to Section 4.4 below, Dot Hill may perform qualification audits of each repair site every other year. This audit will cover all repair and business processes. Prior to the audit, Infortrend will be required to complete the Dot Hill Audit Questionnaire, which will be provided by Dot Hill and will be reasonable in light of its use.

        4.4    Random Audits.    Upon reasonable prior written notice to Infortrend, Dot Hill may conduct an audit of Infortrend's repair facility(ies) during normal business hours, and in such a way as to minimize disruption to Infortrend's business, to determine Infortrend's compliance with Dot Hill's requirements under this Exhibit F-1.

5.0    Infortrend Process Requirements.    

        5.1    Functional Performance.    Functional performance is defined in the Specifications corresponding to the Dot Hill FRU part numbers identified in the system level specifications.

        5.2    Process Commonality.    Infortrend shall have the capability to control, and make common across all repair locations, any and all processes that could affect Product quality or the fulfillment of Dot Hill requirements. These processes may include but are not limited to:

    Configuration control
    Minimum acceptable level
    Test equipment and software
    Process instructions
    Labeling
    Closed Loop Corrective Action ("CLCA")
    Packaging
    Inspection criteria
    Finished goods and raw inventory planning
    Engineering Change Order ("ECO") implementation
    Continuous improvement
    Process change control
    Deviations

41


    Stop ships/purges

        5.3    Multiple Returns.    "Multiple Returns" means a Product identified by its serial and part number returned with a similar failure symptom [...***...] or more times during any [...***...] period. Infortrend shall have the capability to recognize, monitor, analyze and take corrective action on Multiple Returns repaired by Infortrend or Infortrend authorized third party(ies). Dot Hill and Infortrend shall agree on a means to measure performance in this area and report as defined in Article 8 below. For in-warranty Product returned to Infortrend with a similar symptom for a [...***...] time, Dot Hill shall have the option of requiring replacement, rather than repair, of the defective unit at no cost to Dot Hill. Returns for ECO upgrade only and not due to field failure will not be considered in the Multiple Return count.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        5.4    Quality System.    Infortrend shall maintain a documented quality system consistent with the requirements set forth in the ISO 9000 standards. The intent of this quality system is to provide for business and repair processes which are repeatable, sustainable and capable of meeting Dot Hill's quality, cost and delivery goals.

        5.5    Root Cause Failure Analysis.    Infortrend shall have the capability to perform root cause and failure analysis and report findings in a timely manner, as set forth below in this Section 5.5, and to effectively capture and route Product requiring root cause analysis from identified defects or customer requests. Measurement for Failure Analysis ("FA") response is based on the date of receipt of the defective unit requiring FA by the Infortrend.

            5.5.1    FA on identified defects is required, as set forth in Section 8.7 of the Agreement.    

            5.5.2    Notification of the requirement for a root cause analysis may be provided to Infortrend by phone, email, voicemail or fax prior to or after the return of the defective Product for repair.    

            5.5.3    Failure Analysis under this Section 5.5 requires the following:    

              a.    Duplication of the failure on all failed Products.

              b.    Analysis of sub-assembly that has failed (except for board Products).

              c.    Analysis of component on the sub-assembly that has failed.

              d.    Reason for the component failure, upon the written request of Dot Hill, within [...***...] days after determination of component failure.

        5.6    Infortrend Corrective Action Request ("SCAR").    Infortrend shall maintain a CLCA process for reactive events (defects) as well as continuous improvement efforts. Any SCAR issued by Dot Hill will be addressed by Infortrend within Infortrend's CLCA process. SCARs may be issued as a result of events which include, but are not limited to, an audit finding, quality defect, or process failure.

        5.7    Cosmetics.    Infortrend shall comply with the requirements specified in Dot Hill's Global Cosmetics—Quality—Workmanship Standards specification.

        5.8    Labeling/Packaging.    Infortrend shall comply with the requirements specified in the following specifications: Engineering Specification for Part Identification Label; Bar Code Marking Standard for Field Replaceable Units; and WOL Labeling and Packaging Procedure for Repaired FRUs, for all reworked/repaired FRUs or new units shipped to replace FRU failures.

6.0    Infortrend Notification Requirements    

        6.1    Stop Ships and Purges.    Infortrend shall notify Dot Hill promptly in writing of any discrepancy in Product quality, of which it becomes aware, which may have a material detrimental

42



effect on previously manufactured Product. Infortrend will make recommendations to Dot Hill regarding the disposition of such Products, including, without limitation, whether a stop ship or purge should be implemented with respect to such Products. Infortrend shall take agreed upon actions with respect to such Products to remedy such reported discrepancy in Product quality. Dot Hill shall cooperate with Infortrend in connection with such action. All reasonable, out-of-pocket costs of Dot Hill incurred in cooperating with such implementation will be borne by Infortrend. In the event the parties do not mutually agree on the action with respect to such Products, the quality discrepancy in such Product is caused by Infortrend and, after giving Infortrend written notice of its intention to do so, Dot Hill engages in stop ship or purge action with respect to such Products, all reasonable, out-of-pocket costs of Dot Hill incurred in implementing such action with respect to each such Product, not in excess of the purchase price for such Product, will be borne by Infortrend.

        6.2    Repair Process Change Notification.    In the event the Infortrend desires to change the fundamental repair process in such a way that may impact form, fit, function, quality, reliability, serviceability, or safety, Infortrend shall notify Dot Hill of such desire in writing within a reasonable period (no less than [...***...] prior to the implementation date of the change. Examples of changes which require notification include, but are not limited to:

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

    Major test equipment or procedures
    Major repair processes
    Burn-in time of environment
    Repair locations
    Final acceptance criteria
    Packaging
    Re-layout or relocation of a repair line within a facility
    Cosmetic criteria

        Infortrend agrees to provide written notification to the Dot Hill quality and configuration department, within [...***...] of the implementation date, of all other repair process changes that do not affect form, fit, function, serviceability or safety. Infortrend shall implement such changes in the process only if collected data verifies that quality and reliability levels would be sustained or improved. Said data will be made available for Dot Hill review upon request.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        6.3    ECOs.    Infortrend shall have the capability to manage ECOs throughout all repair and stocking locations and implement such ECOs in a timely manner. Infortrend shall notify Dot Hill in writing within a reasonable period (no less than [...***...] unless such shorter period is agreed to by Dot Hill in advance based on the critical nature of implementation of the change, which agreement will not be unreasonably withheld, delayed or conditioned) prior to the effective date of the proposed change. Infortrend shall not implement any change to the Product that impacts the form, fit, or function, or adversely affects the quality, reliability, serviceability or safety, without the prior written approval of Dot Hill.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

43


7.0    Quality Monitoring and Verification Requirements    

        7.1    Self Surveillance.    It is Dot Hill's goal to implement Infortrend Self-Surveillance where feasible. Infortrend shall implement, within its facility, a means of tracking, analyzing, and continuously improving post process quality results of Products.

        7.2    Incoming Inspection.    Dot Hill may perform incoming inspections and testing of Repaired Products, consisting of a functional test according to a Dot Hill test procedure and/or a visual/mechanical inspection. The sample size may be adjusted upon Infortrend's agreement, which agreement will not be unreasonably withheld, delayed or conditioned.

            7.2.1    Infortrend shall comply with the requirements to maintain an internal continuous improvement plan to demonstrate how it will achieve the DPM goal, as set forth in Article 2 of Exhibit F.    

        7.3    NTF Testing.    All tests to be used for NTF testing, whether by Dot Hill or Infortrend, must be reviewed and agreed to by both parties for any NTF fees to be applicable.

8.0    Reports and Data    

        8.1    Monthly Quality Report.    Infortrend shall submit a monthly quality report to Dot Hill in a mutually acceptable format that covers three distinct categories:

    Receiving and/or source inspection performed and reported by Dot Hill.
    Multiple Returns (see Section 5.3).
    Self Surveillance by Infortrend (see Section 7.1).

        For each of these categories, the report shall include:

    Performance trend.
    Pareto analysis of defects based on root cause determination.
    Listing and status of suitable corrective actions, recovery plans and/or improvement plans.
    Detail by serial number of defects and associated analysis.

        Infortrend is responsible for correlation analysis across the three categories in order to identify common issues. The report shall be summarized at the worldwide level and delineated as appropriate to clearly identify areas requiring corrective action.

        8.2    Monthly Business Reporting.    Infortrend shall be able to generate and provide to Dot Hill the following reports on a monthly basis:

    [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        8.3    Quarterly Business Reporting.    Infortrend shall be able to generate and provide to Dot Hill the following reports on a quarterly basis.

    [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        8.4    Informational Updates.    Infortrend will provide updates to the following items specifically as they relate to Repair Services as part of the regularly scheduled meetings between Dot Hill and Infortrend:

      a.
      State of Infortrend's business;
      b.
      Any planned expansions, additions or moves;

44


      c.
      Any new state of the art processes being implemented;
      d.
      Additional capabilities;
      e.
      ISO 9000 certification plan achievement;
      f.
      Training for service, both internal and external (Infortrend's contractors); and
      g.
      Business accomplishments

        8.5    Additional Information.    If requested by Dot Hill, Infortrend shall provide the following additional information, within five (5) working days of such request, of on hand defective inventory status by Dot Hill part number. If Infortrend's performance falls below [...***...] for on-time delivery, additional reports may be required by Dot Hill. The format of such reports will be as mutually agreed to by both parties.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

9.0    Scrap.    If scrap costs are not the sole responsibility of Infortrend, Infortrend shall request direction from Dot Hill as to the disposition of scrap material. All material that is pending disposition shall be segregated from good stock and placed in a holding location. Upon receipt of written instructions from Dot Hill as to whether Dot Hill elects to exercise option a. or b. below, Infortrend shall:

    a.
    Ship scrap Dot Hill material to the Dot Hill designated location at Dot Hill's expense; or
    b.
    Destroy said material and provide Dot Hill with a Certificate of Destruction.

45



EXHIBIT G
ELECTRONIC DATA INTERCHANGE
(EDI) TERMS

        1.    Definitions    

    1.1.
    "EDI" means electronic data interchange.
    1.2.
    "Adopted Format" is the accepted method for the interchange of Documents under this Agreement based on the EDIFACT, ANSI ASC X12 or CII standards for the presentation and structuring of the electronic transmission of Documents, or other such format as may be agreed to in writing by the parties.
    1.3.
    "Document" is a mutually agreed upon category of data structured in accordance with the Adopted Format and transmitted electronically between the parties.
    1.4.
    "Test" means transmission of a Document during a testing period to verify set ups in EDI-related software, network transmission and technical support processes.
    1.5.
    "Provider" is a business entity that provides the service of moving and routing EDI transmissions between parties.

        2.    Prerequisites    

            2.1.    Documents, Standards.    Each party may electronically transmit to or receive from the other party any Document which the parties have mutually agreed to Test. The content of Test Documents will be considered "dummy" data unless otherwise agreed to by the parties. Upon the successful conclusion of a testing period for the transmission and receipt of any mutually agreed upon category of Test Documents, all Documents in the same category which are intended to evidence a transaction shall be transmitted in accordance with the Adopted Format.

            2.2.    Providers.    Documents will be transmitted electronically to each party through any Provider with which either party may contract and/or the Internet. The Provider for each party shall be communicated to the other party. Either party may change its designated Provider, but will use reasonable efforts to provide thirty (30) days prior written notice of such change to the other party. Each party shall be responsible for the costs of any Provider with which it contracts.

            2.3.    System Operations.    Each party, at its own expense, shall provide and maintain the equipment, software, services and testing necessary to effectively and reliably transmit and receive Documents.

            If Provider is down and this prevents either party from meeting the pickup or delivery frequency agreed to, that party will use diligent efforts to notify the other party the same day.

            2.4.    Security Procedures.    Each party shall use industry standard security procedures which are reasonably designed to:

            (a)  ensure that all transmissions of Documents are authorized and (b) protect its business records and data from improper access.

            2.5.    Signatures.    Each party may adopt as its signature an electronic identification consisting of symbol(s) or code(s) which are to be affixed to or contained in each Document transmitted by such party ("Signatures"). Each party agrees that any Signature of such party affixed to or contained in any transmitted Document shall be sufficient to verify such party originated such Document. Neither party shall disclose to any unauthorized person the Signatures of the other party.

        3.    Transmissions    

            3.1.    Proper Receipt.    Documents shall not be deemed to have been properly received, and no Document shall give rise to any obligation, until accessible to the receiving party at such party's electronic mailbox.

46


            3.2.    Verification.    Upon receipt of any Document, the receiving party shall promptly and properly transmit a functional acknowledgement in return within one (1) business day after receipt of a Document.

            3.3.    Acceptance.    If a transmitted Document requires acceptance by the receiving party, any such Document which has been properly received shall not give rise to any obligation unless and until the party initially transmitting such Document has properly received in return an acceptance Document.

            3.4.    Garbled Transmissions.    If any Document is received in an unintelligible or garbled form, or otherwise contains evidence of faulty transmission, the receiving party shall promptly notify the originating party (if identifiable from the received Document) in a reasonable manner. In the absence of such notice, the originating party's records of the contents of such Document shall control.

            3.5.    Erroneous Transmissions.    If either party receives a Document from the other party which differs from the applicable terms and conditions, (e.g., an order with a price, quantity or schedule different than that mutually agreed upon), the receiving party shall promptly contact the sending party to confirm the accuracy of the Document.

        4.    Transaction Terms    

            4.1.    Order Placement.    Each purchase order electronically transmitted shall reference the Order number, and the EDI number.

            4.2.    Validity, Enforceability.    The parties acknowledge their mutual intent to create binding purchase, sale and payment obligations by means of electronic transmission and receipt of Documents specifying certain of the applicable terms, subject to the terms and conditions of this Agreement. During the term of the Agreement, all obligations concerning the delivery of such Documents in written form may be satisfied by a transmission pursuant to the terms of this exhibit. However, either party shall have the option, at its discretion, to transmit Documents in written form to the other party.

            Any Document properly transmitted pursuant to these terms shall be deemed ("Signed Documents") and shall be considered, in connection with any transaction, to be a "writing" or "in writing" and to have been "signed" and to constitute an "original" when printed from electronic files or records established and maintained in the normal course of business.

            The parties agree that the provisions of the Uniform Commercial Code, Section 2-201 ("Formal Requirements: Statute of Frauds"), shall not apply to Documents covered by this exhibit since hard copies of Documents will not be issued and the parties further agree that said Documents shall be deemed to satisfy any statutory or legal formalities requiring that agreements be in writing, including the Statute of Frauds.

            The conduct of the parties pursuant to this exhibit, including the use of Signed Documents properly transmitted, shall, for all legal purposes, evidence a course of dealing and a course of performance accepted by the parties in furtherance of this Agreement and Document.

            The parties agree not to contest the validity or enforceability of Signed Documents under the provisions of any applicable law relating to whether certain agreements be in writing or signed by the party to be bound thereby. Signed Documents, if introduced as evidence on paper in any judicial, arbitration, mediation or administrative proceedings, will be admissible as between the parties to the same extent and under the same conditions as other business records originated and maintained in documentary form. Neither party shall contest the admissibility of copies of Signed Documents under either the business records exception to the hearsay rule or the best evidence rule on the basis that the Signed Documents were not originated or maintained in documentary form.

47



EXHIBIT H
UPSIDE SUPPORT AND
DEMAND REPLENISHMENT PROGRAM

A. UPSIDE SUPPORT

Upside Support:

        Dot Hill may request delivery of all or any part of the Upside Support quantity with respect to a Quarter, as defined in the OEM Agreement, at anytime during an applicable Quarter, up to the maximum amount indicated below, beginning with the Quarter after the Quarter during which the General Availability of the Dot Hill product or system that incorporates the Product occurs. Infortrend shall sell, manufacture and ship such Upside Support quantities to Dot Hill on a "first-in, first-out" basis for delivery on such date as Dot Hill shall request. The Upside Support percentage for each Quarter will be as follows:

Quarter

  Percentage
 
[...***...]   [...***... ]
[...***...]   [...***... ]
[...***...]   [...***... ]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        Infortrend shall use commercially reasonable efforts to accommodate any request from Dot Hill to accelerate delivery of Upside Support quantities of Products within the timeframes indicated above. With respect to any request for quantities in excess of Upside Support described above, the parties shall negotiate mutually acceptable delivery dates.

B. DEMAND REPLENISHMENT PROGRAM

        [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

48



Attachment A
Demand Replenishment Products

Raw Materials:
Product Description

  Infortrend Part Number
Not Applicable.    
Finished Goods:
Product Description

  Infortrend Part Number
[...***...]   TBD.
[...***...]   TBD.

49



EXHIBIT I
BUSINESS CONTINUITY PLAN

50



EXHIBIT J
INSURANCE REQUIREMENTS AND OBLIGATIONS

        1.    Without limiting Infortrend's liability to Dot Hill or third parties in any way, Infortrend, at its sole cost and expense, agrees to continuously maintain the following insurance coverages throughout the Term of this Agreement and for [...***...] thereafter:

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            A.    All insurance coverages required by federal, state or local laws and statutes, including Worker's Compensation insurance, for statutory limits. This insurance shall include a Waiver of Subrogation for the benefit of Dot Hill.

            B.    Employer's liability insurance, including Bodily Injury coverage, with a per person/per accident coverage limit of at least U.S. [...***...]. This insurance shall include a Waiver of Subrogation for the benefit of Dot Hill.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            C.    Commercial General Liability insurance, including coverage for Products/Completed Operations and Blanket Contractual Liability, with a per occurrence coverage limit of at least U.S. [...***...]. This insurance shall name Dot Hill as an additional insured.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            D.    Automobile Liability Insurance, including coverage for Non-Owned & Hired Autos, with a per occurrence coverage limit of at least U.S. [...***...]. This insurance shall name Dot Hill as an additional insured.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            E.    Electronic Errors & Omissions Liability insurance with a per claim limit of at least U.S. [...***...]. This insurance can have a maximum deductible of U.S. [...***...]. If, at any time the term of this agreement, Infortrend becomes aware that its Professional/Errors & Omissions Liability insurance coverage will either be interrupted or discontinued for any reason, Infortrend shall be obligated to notify Dot Hill immediately,

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            H.    Property insurance in amounts adequate to cover replacement cost of Dot Hill's property in Infortrend's care, custody and control.

        2.    The insurance coverages and limits required to be maintained by Infortrend shall be primary to any insurance coverages maintained by Dot Hill which shall be excess and non-contributory. Said coverages shall be placed with insurance companies reasonably acceptable to Dot Hill.

        3.    Prior to the commencement of any work or the performance of any services which are the subject of this Agreement no later than ten (10) days after the renewal of each insurance policy or purchase of replacement insurance, Infortrend must furnish Dot Hill with a Certificate of Insurance evidencing the required insurance coverages and referencing Dot Hill's additional insured status and waivers of subrogation. Said Certificate(s) shall include a provision requiring the insurance carrier(s) to provide, directly to Dot Hill, thirty (30) days advance written notice before any termination,

51



cancellation, or other material change to the policies shown on the Certificate takes effect, regardless of whether such action was initiated by the Infortrend, other insured or the insurance carrier. Copies of the additional insured and waiver of subrogation endorsements, if any, must be provided to Dot Hill upon reasonable request.

        4.    The foregoing requirements regarding the minimum types and limits of insurance coverage to be maintained by Infortrend and any approval or waiver of said insurance by Dot Hill is not intended to and shall not in any manner limit the liabilities or obligations otherwise assumed by the Parties pursuant to this Agreement, including but not limited to, any provisions concerning indemnifications.

        5.    The parties agree to meet annually to review Infortrend's insurance coverage. Dot Hill will consider Infortrend's reasonable requests to self insure provided Infortrend's liabilities and responsibilities under this Agreement will not be altered in any way by either Infortrend's decision to self-insure or Dot Hill's decision to permit Infortrend to do so.

52



EXHIBIT K
SOFTWARE MAINTENANCE AND SUPPORT

1.0    SCOPE.    This Software Maintenance and Support Exhibit describes the responsibilities of Dot Hill and Infortrend as they relate to training, support and maintenance of the Software. The parties understand that the Software may be incorporated into and distributed with Dot Hill Products in accordance with the Agreement. Dot Hill shall provide "front-line" support to Dot Hill Customers for Software incorporated into, bundled, and/or distributed with Dot Hill Products, including receipt of initial calls, verifying the support contract, initial diagnostics, and reproduction of the Error. If an Error is identified, a Dot Hill technical support person will contact Infortrend's support organization(s) for "backline" support, as described in Section 5.0 ("Infortrend's Responsibilities") of this Exhibit.

2.0    DEFINITIONS.    Capitalized terms not defined in this Exhibit shall have the meanings ascribed to them in the Agreement.

        2.1  "Documentation" means Infortrend's standard OEM documentation (which may be provided in electronic, printed and hyper-text form), which may include, without limitation, OEM manuals, guides and descriptions relating to the Software.

        2.2  "Dot Hill Customer" means a customer who is authorized by Dot Hill to receive maintenance and support for the Dot Hill Products.

        2.3  "Dot Hill Product(s)" means any product made by or for Dot Hill that incorporates and/or bundles the Software as authorized under the Agreement.

        2.4  "Error(s)" means any failure of the Software to conform to the Specifications in all material respects.

        2.5  "Error Correction(s)" means a modification or addition to the Software or Documentation that establishes a procedure or routine that, when observed in the regular operation of the Software, eliminates the practical adverse effect of an Error on the use of the Software without any material loss of functionality or other adverse consequences.

        2.6  "Error Correction Matrix" means Infortrend's obligations and response times required to make an Error Correction, as further described in Section 5.4 ("Error Corrective Action") of this Exhibit.

        2.7  "Escalation Report(s)" means the report of detected Error(s) in the Software provided to Infortrend for Error Correction, as further described in Section 4.1 ("Error Reporting") of this Exhibit. Dot Hill shall report detected Errors in the Software to Infortrend in writing, including confirmed electronic transmission such as facsimile or email. If practicable, Infortrend will use a specified electronic method to report Errors with Dot Hill, which may include the use of the SANSolve service.

        2.8  "Functionality" shall have the meaning set forth in Section 4.2 of this Exhibit.

        2.9  "General Availability" or "GA" means a Dot Hill Product released to the general public on a revenue basis.

        2.10 "Impact" shall have the meaning set forth in Section 4.2 of this Exhibit.

        2.11 "Initial Action Plan" means an initial plan describing the steps Infortrend intends to take to implement an Error Correction, according to the requisite time set forth in Section 5.4 ("Error Corrective Action") of this Exhibit. The Initial Action Plan may include, but is not limited to, the following information: (i) description of the Error, (ii) confirmation (when possible) that Infortrend has reproduced the Error, (iii) status of the Error, (iv) actions required for Error Correction, (v) when such actions are expected to occur and when they are expected to be completed, and (vi) the date when Error Correction is expected be implemented.

53



        2.12 "Long Term Action Plan" means the steps Infortrend intends to take to address an Error as set forth in Section 5.4 ("Error Corrective Action") of this Exhibit. The Long Term Action plan may include, but is not limited to, the following: (i) a description of the Error, (ii) confirmation (when possible) that Infortrend has reproduced the Error, (iii) status of the Error, (iv) actions required for Error Correction, (v) a step-by-step outline, citing the cause of the Error and the requirements for an Error Correction, (vi) name of Properly Trained Personnel who will carry out the Long Term Action Plan, together with their telephone number and other contact information, (vii) expected completion dates for the requirements under the Long Term Action Plan, (viii) the date the Error Correction is expected to be implemented, (ix) the dates for conference calls to review progress under the Long Term Action Plan, and (x) the expected date of Patch delivery, if applicable.

        2.13 "Patch" means any minor change to the Software made by Infortrend, including changes made for the purpose of maintaining compatibility of the Software with other applications and Error Correction. Patches shall be designated sequentially as "Version 1.1.1", "Version 1.1.2", and so forth.

        2.14 "Properly Trained Personnel" means Infortrend's engineering personnel capable of performing Error Corrections.

        2.15 "Severity" is the impact that an Error has on a Dot Hill Customer's operations and on functionality of the Product, as further described in Section 4.2 ("Error Classification") of this Exhibit.

        2.16 "Software" means the Licensed Software and Licensed Firmware as defined in the Agreement, including all Error Corrections, Patches and Updates.

        2.17 "Specification" means the applicable set of operating criteria for the Software, which are included in Exhibit E, which may be amended from time to time upon mutual written agreement of the parties.

        2.18 "Update(s)" means any minor maintenance releases, modifications, enhancements, or extensions to the Software. Updates shall be designated sequentially as "Version 1.1", Version 1.2", and so forth.

        2.19 "Workaround" means a temporary solution to an Error that allows the Dot Hill Customer to continue to do business or use the Software until an Error Correction is completed. A Workaround may consist of specific administrative steps or alternative programming calls. A Workaround is not an Error Correction.

3.0    DISTRIBUTION RIGHTS.    Infortrend hereby grants to Dot Hill a limited, non-exclusive, royalty-free, fully-paid up, perpetual, world-wide license to distribute Updates. Patches and/or Error Corrections of the Software to Dot Hill Customers by means of a secure password protected web based system or by any other commercially accepted means that provides adequate protection from unauthorized access. All such distributions of Patches and/or Error Corrections shall be distributed pursuant to reasonably protective license terms in connection with the Dot Hill Customer's provision of maintenance and support for the Dot Hill Products.

4.0    DOT HILL'S RESPONSIBILITIES

        4.1    Error Reporting.    Dot Hill shall report detected Errors in the Software to Infortrend by means of an Escalation Report. Escalation Reports shall be made in writing, including confirmed electronic transmission such as facsimile or by email. Each Escalation Report shall identify in reasonable detail the nature of the Error(s), as well as any other information which Dot Hill and Infortrend may deem reasonably desirable to assist Infortrend in verification and reproduction of the reported Errors. Infortrend shall respond to Dot Hill, in writing, including confirmed electronic transmission such as facsimile or by email, within the time frames set forth in the Error Correction Matrix.

54



        4.2    Error Classification.    Each Escalation Report shall include Dot Hill's proposed classification of the Severity Level of the Error(s), and the reason for such proposed classification, in accordance with the classification criteria set forth in Section 4.2 ("Error Classification"). Infortrend shall accept Dot Hill's proposed classification, unless Infortrend provides a reasonable basis why an Error should be assigned a different classification. If the parties do not agree, which agreement shall not be unreasonably withheld, delayed or conditioned, on the classification for any Error within [...***...] of notification to Dot Hill of Infortrend's different Error classification, the dispute shall be escalated to the management of each party for resolution in good faith.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        Each Error shall be classified according to impact on the operation of the Dot Hill Customer's system ("Impact") and the loss of functionality of the Software ("Functionality").

IMPACT:    
 
Red Alert:

 

Significant or potentially significant financial/business impact to the Dot Hill Customer caused by the Error.
 
Critical:

 

System is down or effectively unusable as a result of the Error, or the Error causes critical impact on the Dot Hill Customer's operation with no acceptable Workaround.
 
Significant:

 

System is up and running, but the Error causes significant impact and has no acceptable Workaround.
 
Limited:

 

System is up and running, and the Error causes only limited or insignificant impact.

FUNCTIONALITY:

 

 
 
Red Alert:

 

Dot Hill Customer system is or is susceptible to being rendered down and/or unusable due to the Error. Functionality affected by the Error may include Dot Hill Customer experiencing or being susceptible to experiencing data corruption, a security breach or exposure, inability to run a new application or a miss in key production dates. No acceptable Workarounds or Error Corrections are available.
 
Primary:

 

Functionality used to perform tasks considered to be essential to business operations, project completion or normal productivity of end-user. Secondary: Functionality used to perform tasks considered to be important, but not primary to immediate business operations.
 
Nonessential:

 

Functionality that is not important and infrequently used.

SEVERITY: The Severity level of an Error (e.g., Severity 1) is determined by the criteria set forth below, and establishes the time period by which Infortrend shall respond to an Escalation Report and perform an Error Correction, as elaborated in Section 5.4 ("Error Corrective Action").

        Two components establish the Severity of an Error:

    1.
    The degree the Error impacts Dot Hill Customer ("Impact"); and

    2.
    Dot Hill Customer functionality affected by the Error ("Functionality").

        Both Impact and Functionality are described and defined above.

55



        Error Severity levels range from Red Alert (most severe) to 4 (least severe):

  Red Alert:   Errors with the most severe and critical or potentially critical impact on customer's system with primary functionality unusable or susceptible to becoming unusable and no Workaround. Significant or potentially significant financial/business impact to customer. Red Alerts also include Errors that may have a significant financial and/or image impact to Dot Hill including potential loss of current sale, future business, positive reference account/product status, etc. Red Alert is its own separate category requiring involvement of Dot Hill's upper level management and technical staff, and Infortrend's management and Infortrend's Properly Trained Personnel.
 
Severity 1:

 

Critical impact on primary functionality, unusable, no Workaround.
 
Severity 2:

 

Significant impact on primary functionality, or critical impact on secondary functionality.
 
Severity 3:

 

Limited impact on primary functionality, or significant impact on secondary functionality.
 
Severity 4:

 

Limited impact on non-essential functionality, or non-problematic issue.

        The Impact and Functionality concerns may be mapped to the Severity Matrix in the following manner to indicate the Severity level of an Error:

Severity Matrix: Indicates Levels of Errors

FUNCTIONALITY

  Red Alert
  IMPACT Critical
  Significant
  Limited
Red Alert   Red Alert            
Primary       Severity 1   Severity 2   Severity 3
Secondary       Severity 2   Severity 3   Severity 4
Nonessential       Severity 3   Severity 4   Severity 4

            4.3    Error Correction Acceptance.    After Dot Hill receives an Error Correction from Infortrend, Dot Hill shall have [...***...] business days to either notify Infortrend, in writing, of Dot Hill's acceptance of the Error Correction or provide Infortrend with a written report (including test results and test data concerning the Error), specifying in reasonable detail all deficiencies requiring further response from Infortrend according to the assigned priority of the applicable Error, as set forth in Section 5.4 ("Error Corrective Action"). If Infortrend does not receive such report from Dot Hill within such [...***...] business day period, Dot Hill shall be deemed to have accepted the applicable Error Correction. Upon notification by Dot Hill that an Error Correction for a Severity 1, 2, or 3 Error fails to correct the Error, the Severity shall be raised one level and Infortrend shall proceed to implement a second Error Correction in accordance with the priority and time frame for the new level, as set forth in the Error Correction Matrix in Section 5.4. Upon completion of the second Error Correction, Infortrend shall resubmit the Error Correction to Dot Hill for acceptance in accordance with this Section 4.3 ("Error Correction Acceptance"). If the resubmitted Error Correction is still unacceptable to Dot Hill, Dot Hill shall so notify Infortrend within [...***...] business days following receipt thereof and Infortrend shall promptly dispatch Properly Trained Personnel to a Dot Hill-designated location where Infortrend's Properly Trained Personnel shall use their diligent efforts to provide an Error Correction. If Infortrend does not

56


    receive such notice regarding the second Error Correction from Dot Hill within such [...***...] business day period, Dot Hill shall be deemed to have accepted the applicable second Error Correction. Solely in the event the conditions for a Red Alert Severity Level exist, if no Error Correction is provided within [...***...] business days after Infortrend's Properly Trained Personnel arrive on-site, Dot Hill may, in its sole discretion, allege that such failure to provide the Error Correction is a material breach of the Agreement.

5.0    INFORTREND'S RESPONSIBILITIES

            5.1    Testing.    Infortrend shall test and initially qualify the Software on supported Dot Hill Products. The parties will mutually agree upon the specific tests and processes which are required to validate the Software on the supported Dot Hill Product, which agreement shall not be unreasonably withheld, delayed or conditioned. Infortrend will provide its test, qualification, and compatibility results related to the Software to Dot Hill. Infortrend shall test Error Corrections to determine that each reported Error has been rectified and that the Software continues to conform to the Specification in all material respects. The results of such tests and performance measurements shall be delivered to Dot Hill.

            5.2    Test Suites and Support Tools.    Infortrend shall identify and provide Dot Hill with all available test suites and support tools used by Infortrend to support and enhance the Software that are generally made available by Infortrend to its customers. Infortrend will also produce a template of information it requires from Dot Hill in order to be able to handle an Error Correction. The template may include, but is not limited to the following information:

      a.
      Software (including version number) producing the Error,
      b.
      Date and Time the Escalation Report is submitted to Infortrend,
      c.
      Infortrend's service order/tracking number for the Escalation Report,
      d.
      Proposed Severity level of the Error according to the Error Severity Matrix in Section 4.2 ("Error Classification"),
      e.
      Description of the Error and reasons for the Error Classification, and
      f.
      Dot Hill contact and telephone number.

            5.3    Support Requirements.    The following support terms shall apply to configurations of the Dot Hill products for which Dot Hill is obligated to provide substantially equivalent support for Dot Hill Customers; provided that Dot Hill has given Infortrend sufficient information about such configuration(s) to enable Infortrend to provide such support. Infortrend will make telephone access to its Properly Trained Personnel available to Dot Hill. Infortrend's Properly Trained Personnel will be available [...***...] on the following basis: [...***...] during designated hours Pacific Standard Time ("PST") and [...***...] during designated hours Taiwanese local time, as designated by Infortrend. Infortrend's service center will be manned by Properly Trained Personnel during Infortrend's normal PST and Taiwanese business hours. Outside of such hours, Properly Trained Personnel will be available via pager. Dot Hill shall provide to Infortrend, within ten (10) days of the execution of this Agreement by both parties, a list of Dot Hill personnel who are authorized to contact Infortrend regarding maintenance and support. Such authorized personnel shall not exceed five (5) in number. Infortrend shall not be obligated to provide maintenance and support services as set forth in this Exhibit if contacted by Dot Hill personnel who are not included on such list. Dot Hill reserves the right to request that any individual be removed from the pool of Infortrend's Properly Trained Personnel if they are, in Dot Hill's reasonable opinion, unresponsive to Escalation Reports or unable to perform Error Corrections. Infortrend shall remove such individual from such pool, unless Infortrend in good faith believes that such individual is appropriately qualified as Properly Trained Personnel. Infortrend shall provide to Dot Hill a list of management-level designated contacts, and their e-mail addresses, telephone, cellular, pager, and facsimile numbers, who Dot Hill may contact after attempting and being unable to

57


    obtain an Error Correction from Properly Trained Personnel. Infortrend shall promptly notify Dot Hill of any changes to the contact information for such contacts.

            5.4    Error Corrective Action.    Infortrend will respond to Dot Hill with an Error Correction action and implementation plan in accordance with the following:

        [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            Infortrend will acknowledge, in writing, including electronic transmission such as facsimile or by email, receipt of the Escalation Report within the timeframe designated above. Infortrend will provide a service order number to the Dot Hill technical contact so that Dot Hill can track the Error in future communications with Infortrend. Infortrend will provide Dot Hill with an Initial Action Plan according to the requisite timeframe in the Error Correction Matrix. Once Infortrend submits the Initial Action Plan to Dot Hill, Infortrend will use diligent efforts to implement Error Corrections. Error Corrections shall be implemented according to the deadlines set forth above or as specified in an agreed Long Term Action Plan, which agreement shall not be unreasonably withheld, delayed or conditioned. If Infortrend believes that an Error Correction may not be able to be implemented in the applicable time set forth in the Error Correction Matrix, Infortrend will immediately notify Dot Hill; provided, however, that such notification will not reduce or eliminate Infortrend's obligations under this Agreement or Exhibit. Dot Hill may agree to allow Infortrend to submit a Long Term Action Plan, rather than an Error Correction, if Infortrend is unable to meet the requisite deadline for Error Correction, which agreement shall not be unreasonably withheld, delayed or conditioned.

            Infortrend agrees that on-site Error Correction services will be provided to Dot Hill and the Dot Hill Customer at no additional charge, unless the Error is determined by objective data not to be a Software defect or failure, in which case Dot Hill shall reimburse Infortrend for the reasonable, out-of-pocket costs of providing such on-site Error Correction services. Such reimbursement shall be subject to Dot Hill's review and approval of Infortrend's costs, which approval shall not be unreasonably withheld, delayed or conditioned. In the event that Infortrend assesses the cause of the Error to be other than a Software defect or failure, Infortrend will contact Dot Hill and promptly provide Dot Hill with a reasonably detailed explanation of the basis for this determination.

            5.5    Patches to Software.    At no additional charge to Dot Hill, Infortrend shall provide all Patches to Dot Hill (in a mutually agreed upon format, which agreement will not be unreasonably withheld, delayed or conditioned) as soon as the Patches are available, but in any event within the specified time frames set forth in Section 5.4 ("Error Corrective Action"). Where available, Infortrend shall also provide Patches on-line. Infortrend shall conduct bug fix validation tests (on a standard base-level system) and regression testing for Patch compatibility prior to sending the same to Dot Hill. In the event that such testing may cause Infortrend not to comply with the relevant time frames required under Section 5.4, Infortrend shall inform Dot Hill and Dot Hill shall have the following options:

      (a)
      waive the testing requirement,
      (b)
      waive the time requirement, or
      (c)
      if (a) or (b) are not commercially practicable, require that Infortrend proceed under its obligations.

            Dot Hill shall not unreasonably withhold, delay or condition the waiver of the testing or timing. Whenever possible, Infortrend shall provide to Dot Hill a test case or test procedure used to verify all Patches.

58


            5.6    Updates.    Infortrend shall promptly deliver Updates to Dot Hill as soon as Infortrend makes the Update generally commercially available to its customers. Where available, Infortrend shall supply alpha and beta versions of an Update to Dot Hill to permit Dot Hill to determine whether the Update will affect the integration of the related Product into Dot Hill Products. In no event will Infortrend provide any alpha or beta versions to Dot Hill later than Infortrend provides such versions to another Infortrend customer. Infortrend provides all alpha and/or beta versions of Updates "as-is" without warranty of any kind. Any use of an alpha and/or beta version of an Update shall be at Dot Hill's sole and exclusive risk, and Infortrend shall not be liable for any problems or damage related to the use of any alpha and/or beta version of any Update. Dot Hill shall have the right, but not the obligation, to provide input to Infortrend regarding the content and characteristics of future versions and releases of Software. Notwithstanding the foregoing, Infortrend shall have no obligation to include or incorporate any input in any future version or release of the Software. Any alpha and/or beta versions of Updates are not for commercial release.

        Infortrend shall provide Updates to Dot Hill in separate shippable packages as follows:

      (a)
      licenses with right to use and distribute the Update solely to Dot Hill Customers,
      (b)
      media (CDs), and
      (c)
      Update Documentation.

            5.7    Bug Reports.    Infortrend shall permit Dot Hill to have access to Infortrend's bug reports (free of charge) that are relevant to the Software. Infortrend shall provide bug reports to Dot Hill on a monthly basis. Access to the bug reports shall be limited to Dot Hill's employees, agents and subcontractors with a need to know. The information in the bug reports shall be deemed to be Infortrend's confidential information and treated in accordance with the confidentiality provisions of the Agreement. Infortrend grants Dot Hill a limited, non-exclusive, royalty-free, fully-paid up, perpetual, world-wide license to use, copy and distribute such data for purposes of resolving Dot Hill Customer support issues with respect to the Software.

            5.8    Records.    Infortrend shall keep and maintain accurate records with respect to Error and Error Correction status, setting forth in reasonable detail Escalation Reports received, response time, Patch, and implementation of Error Corrections. Infortrend shall provide such records to Dot Hill on a quarterly basis, and in addition, Infortrend shall make them available to Dot Hill upon Dot Hill's reasonable request. The information in the foregoing reports shall be deemed to be Infortrend's confidential information and treated in accordance with the confidentiality provisions of the Agreement.

6.0    TRAINING.    Infortrend shall provide to Dot Hill training courses a minimum (the extent practicable) of [...***...] before Dot Hill's general availability ("GA") date for each Dot Hill Product which incorporates and uses the Software in order to provide Dot Hill with the information for Dot Hill to perform support for such Dot Hill Product. This training shall be provided in [...***...]. The format/content of the training courses, location, and availability (dates) of such courses shall be as mutually agreed to by the parties. In addition, Infortrend grants to Dot Hill a limited, non-exclusive, royalty-free, fully-paid up, perpetual, world-wide license to use, copy and distribute the training materials, in both hard copy and electronic formats, solely to allow Dot Hill to provide further internal training and maintain ongoing Dot Hill Product training for new employees as needed.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

7.0  END OF LIFE.

        Infortrend will provide Dot Hill with Software support during the [...***...] years after the termination or expiration of the Agreement, as described below:

        [...***...]

59



[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

60



FIRST AMENDMENT
TO
OEM AGREEMENT DATED MAY 20, 2002

        THIS FIRST AMENDMENT (the "First Amendment") to the OEM Agreement dated May 20, 2002, (the "OEM Agreement") is made by and between DOT HILL SYSTEMS CORPORATION, having a place of business at 6305 El Camino Real, Carlsbad, California 92009 (hereinafter "Dot Hill"), and INFORTREND TECHNOLOGY INC., having a place of business at 8F, No-102 Chung-Shan Rd., Sec. 3, Chung-Ho City, Taipei Hsien, Taiwan, Republic of China (hereinafter "Infortrend"). This First Amendment shall become effective upon its execution by both parties.

        For good and other valuable consideration, the receipt and sufficiency thereof are hereby acknowledged, Dot Hill and Infortrend agree to amend, and hereby amend, the OEM Agreement as follows:

        1.    Replace Section 1.4, Demand Replenishment Program, with the following:

        "[...***...] Program" shall mean the program which provides for Infortrend-owned Product located at a designated [...***...] location to be delivered to a Dot Hill-designated location(s) within the timeframe(s) such Product is required by Dot Hill and which shall be provided to Dot Hill by means of a Demand Trigger.

        2.    Replace Section 4.4, Demand Replenishment Program, with the following:

        "[...***...] Program. Infortrend shall maintain an inventory of the Products as implemented through the [...***...] Program described in Exhibit H. Except as provided in Exhibit H, the costs associated with the maintenance of such inventory shall be borne entirely by Infortrend." Infortrend shall not have any obligation to Dot Hill to deliver any quantity of Products to Dot Hill-designated locations or any other location beyond its delivery obligations set forth in Exhibit H and Section 6.

        3.    Replace the words "Demand Replenishment Program" that appear in Sections 1.28, 4.2(b), 8.1 and 21 with the words "[...***...] Program."

        4.    Delete provisions of Section 19, Conditions Respecting Effectiveness, in their entirety.

        5.    Replace Exhibit E and Exhibit H in their entirety with the attached Exhibit E and Exhibit H, respectively.

        6.    Replace the words "SECTION 7" in Section 4.5(b) with "SECTIONS 2 AND 4."

        The OEM Agreement, as amended by this First Amendment, constitutes the entire and complete understanding of the parties regarding its subject matter, and supersedes all written agreements and understandings between the parties regarding its subject matter. Except as expressly amended hereby, the provisions of the OEM Agreement shall remain unchanged and in full force and effect. In the event of any inconsistency between the provisions of this First Amendment and the OEM Agreement, the terms of this First Amendment shall prevail.

Accepted and Agreed to:

DOT HILL SYSTEMS CORPORATION   INFORTREND TECHNOLOGY, INC.

By:

    


 

By:

    

Printed Name:     
  Printed Name:     
Title:     
  Title:     
Date:     
  Date:     

61



EXHIBIT E
SPECIFICATIONS

        List of Specifications, as modified below:

        1.    Procurement Specification for new procurement and repair of the IFT [...***...] OEM SCSI Raid Controller, Dot Hill P/N MIN-221FAC-512, Dot Hill Revision 25;

        2.    Procurement Specification for new procurement and repair of the IFT [...***...] OEM SCSI Raid Controller, Dot Hill P/N 66-00000051, Dot Hill Revision 50; and

        3.    Procurement Specification for new procurement and repair of the IFT [...***...] Controller Battery Backup Module, Dot Hill P/N 66-00000052, Dot Hill Revision 50 /50A.

        The foregoing Specifications were transmitted electronically on behalf of Dot Hill to Infortrend on May 21, 2002, and as modified below, are hereby incorporated by reference into this Exhibit E.

        The following are modifications to the above list of Specifications that have been agreed to by Dot and Infortrend:

        1.    For IFT [...***...] Procurement Specification:

            a.    Modification 1: Section 2.0.10. (MTBF) of greater than [...***...].

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            b.    Modification 2: Appendix B is replaced by the picture of Version 1.2 PCBA.

        2.    For IFT [...***...] Procurement Specification:

            a.    Modification 1: Section 1. TBD upon the mutual agreement of the parties, which agreement will not be unreasonably withheld, delayed or conditioned.

            b.    Modification 2: Section 2.0.10. (MTBF) of greater than [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            c.    Modification 3: Section 2.0.10. SR-332 changed into TR-332.

            d.    Modification 4: Section 6. Remove "Battery is to be shipped disconnected."

            e.    Modification 5: Section 7. Remove the following:
    [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        3.    For IFT[...***...] Controller Battery Backup Module Procurement Specification:

            a.    Modification 1: Section 2.0.10. (MTBF) TBD upon the mutual agreement of the parties, which agreement will not be unreasonably withheld, delayed or conditioned.

            b.    Modification 2: Section 2.0.10. SR-332 changed into TR-332.

62



EXHIBIT H
UPSIDE SUPPORT AND JIT HUB PROGRAM

A. UPSIDE SUPPORT

        Dot Hill may request delivery of all or any part of the Upside Support quantity with respect to a Quarter, as defined in the OEM Agreement, at anytime during an applicable Quarter, up to the maximum amount indicated below, beginning with the Quarter after the Quarter during which the General Availability of the Dot Hill product or system that incorporates the Product occurs. Infortrend shall sell, manufacture and ship such Upside Support quantities to Dot Hill, on a "first-in, first-out" basis for delivery on such date as Dot Hill shall request. The Upside Support percentage for each Quarter will be as follows:

Quarter

  Percentage
 
[...***...]   [...***... ]
[...***...]   [...***... ]
[...***...]   [...***... ]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        Infortrend shall use commercially reasonable efforts to accommodate any request from Dot Hill to accelerate delivery of Upside Support quantities of Products within the timeframes indicated above. With respect to any request for quantities in excess of Upside Support described above, the parties shall negotiate mutually acceptable delivery dates.

B. JIT HUB PROGRAM

        [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

63




QuickLinks

OEM AGREEMENT
RECITALS
AGREEMENT
EXHIBIT A Product and Price Schedule
EXHIBIT B Out of Warranty Repair Price Schedule
EXHIBIT C Mutual Confidentiality Agreement
EXHIBIT D EXTERNAL MANUFACTURERS
EXHIBIT E SPECIFICATIONS
INFORTREND QUALITY PROGRAM
EXHIBIT F-1 CUSTOMER SUPPORT QUALITY REQUIREMENTS
EXHIBIT G ELECTRONIC DATA INTERCHANGE (EDI) TERMS
EXHIBIT H UPSIDE SUPPORT AND DEMAND REPLENISHMENT PROGRAM
Attachment A Demand Replenishment Products
EXHIBIT I BUSINESS CONTINUITY PLAN
EXHIBIT J INSURANCE REQUIREMENTS AND OBLIGATIONS
EXHIBIT K SOFTWARE MAINTENANCE AND SUPPORT
FIRST AMENDMENT TO OEM AGREEMENT DATED MAY 20, 2002
EXHIBIT E SPECIFICATIONS
EXHIBIT H UPSIDE SUPPORT AND JIT HUB PROGRAM
EX-10.6 9 a2085556zex-10_6.htm EXHIBIT 10.6
QuickLinks -- Click here to rapidly navigate through this document

CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

Exhibit 10.6

MANUFACTURING AGREEMENT

        This Manufacturing Agreement including the exhibits attached hereto (the "Agreement") is made on and as of the 20th day of May, 2002 ("Effective Date") by and between Dot Hill Systems Corporation, a Delaware corporation, with offices at 6305 El Camino Real, Carlsbad, California, 92009 (hereinafter "Dot Hill") and Solectron Corporation, a Delaware corporation, with offices at 847 Gibraltar Drive, Milpitas, CA 95035 and and its subsidiaries and affiliates, including but not limited to Solectron Technology Singapore Ltd., Solectron Technology Sdn Bhd, Solectron Netherlands BV and any other Offshore Business Headquarters ("OBHQs") (hereinafter "Supplier").


Background

        This Agreement governs Dot Hill's purchase of component parts, fabricated materials, and/or finished manufactured products from Supplier (each a "Product""). The general terms and conditions comprising the body of this Agreement sets forth the general terms for all Product purchases. A separate Product Supplement/Award Letter in the form of Attachment A-1 ("Award Letter") will be issued for each particular Product, setting forth any additional or special terms and conditions applying to that particular Product, such as prices, order quantities, and lead times, and any change to the general terms and conditions applying to that particular Product.


Agreement Components

        The parties agree to be bound by this Agreement, which consists of this signature page, the general terms and conditions and attachments following this signature page, any issued and accepted Award Letter (including any Award Letter Components) and the exhibits indicated below:

ý Exhibit A (Electronic Data Interchange)

ý Exhibit B (Customer Support Provisions)

ý Exhibit C (Supplier's Quality Program)

ý Exhibit C-1 (Customer Support Quality Requirements)

ý Exhibit D (Demand Replenishment Program)

        IN WITNESS WHEREOF, the parties have caused this Agreement to be signed by their duly authorized representatives on the date(s) set forth below. Solectron Corporation hereby signs this

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Agreement on behalf of itself and those Solectron subsdiaries and affiliates described in the introductory paragraph of this Agreement.

Dot Hill Systems Corporation   Supplier: Solectron Corporation

By:

 

 

 

By:

 

 
   
     
Name:       Name:    
   
     

Title:

 

 

 

Title:

 

 
   
     

Date:

 

 

 

Date:

 

 
   
     


GENERAL TERMS AND CONDITIONS

1.    DEFINITIONS

        Solely for purposes of this Agreement, the following terms and their grammatical variations shall have the meanings set forth hereinafter.

        1.1  Award Letter shall mean that document executed by Dot Hill and Supplier that sets out the particular commitments of the parties with respect to prices and other terms relative to the purchase of specific Products pursuant to the terms and conditions of this Agreement. An Award Letter shall not constitute a commitment to purchase of any particular quantity of Products.

        1.2  Confidential Information shall mean information of a party, which information is conspicuously marked with "Confidential," or "Proprietary" or other similar legend. If Confidential Information is orally disclosed it shall be identified as such at the time of disclosure and a brief written non-confidential description of the information and confirmation of the confidential nature of the information shall be sent to the recipient within thirty (30) days after the disclosure. Quantities, and schedules shall be considered Confidential Information of Dot Hill hereunder regardless of whether disclosed orally or in writing, or whether or not marked "Confidential" or "Proprietary." Pricing of Products to Dot Hill shall be considered Confidential Information of both Dot Hill and Solectron regardless of whether disclosed orally or in writing, or whether or not marked "Confidential" or "Proprietary" and shall not be disclosed to any third party by either Dot Hill or Solectron. Confidential Information does not include information that: (a) was in the possession of, or was known by, the receiving party prior to its receipt from the disclosing party, without an obligation to maintain its confidentiality; (b) is or becomes generally known to the public without violation of this Agreement; (c) is obtained by the receiving party from a third party, without an obligation to keep such information confidential; or (d) is independently developed by the receiving party without use of Confidential Information.

        1.3  Demand Replenishment Program shall mean the program agreed to by the parties which provides for Supplier-owned Product located at Supplier's facilities or Supplier-designated 3rd party hub locations to be delivered to Dot Hill designated location(s) within the timeframe(s) such Product is required by Dot Hill and which shall be provided to Supplier by means of a Demand Trigger.

        1.4  Demand Trigger shall mean the mechanism, whether written or by electronic means in a method agreed to by the parties, by which Dot Hill communicates to Supplier the required delivery timeframes, quantities, delivery locations, and delivery timeframes under a specified purchase order ("P.O"). If Products are subject to Demand Trigger, the frequency of releases will be specified in the Award Letter.

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        1.5  Dot Hill Contractor(s) shall mean the party or parties authorized by Dot Hill in writing to purchase Products from Supplier but shall not include any competitor of Supplier.

        1.6  Dot Hill Intellectual Property Improvements shall mean all upgrades, enhancements, improvements or other derivatives of Dot Hill Intellectual Property which are made or acquired by Supplier or by Dot Hill.

        1.7  Dot Hill Intellectual Property shall mean the following items which are authored, conceived, created, developed or owned by Dot Hill (or licensed to Dot Hill with the right to grant licenses to third parties without the payment of royalties to Dot Hill's licensor): (i) all information, inventions, technology, technical documentation, designs (including circuit designs and the Dot Hill product specifications), materials and know-how; (ii) any patents, patent applications or copyrights pertaining to the foregoing; (iii) Dot Hill Confidential Information; (iv) Work Product and (v) Dot Hill Intellectual Property Improvements; provided that any intellectual property right that is independently conceived, created or developed prior to, or independent of any work performed under an Award Letter or other agreement and whether or not such intellectual property right is incorporated in any Work Product, shall remain the exclusive property of Supplier.

        1.8  Dot Hill-unique Turnkey Components shall mean those Turnkey Components which Supplier has purchased and is unable to mitigate under the provisions of this Agreement.

        1.9  Economic Order Quantity ("EOQ") shall mean a quantity of Dot Hill-unique Turnkey Components or Dot Hill-unique raw materials ordered by Supplier and used in the manufacture of the Product(s), pursuant to a written document with Dot Hill, as amended from time to time by the parties, that will allow Supplier to take advantage of cost savings and which quantity exceeds the normal quantity required to build Products for Dot Hill pursuant to Dot Hill's proposed delivery schedules.

        1.10 Long Lead Time Components ("LLTC") shall mean those Dot Hill-unique Turnkey Components used in the manufacture of the Products, whose lead times are longer than the Purchase Order lead time specified in the applicable Award Letter.

        1.11 Material Leadtime shall mean the number of days from placement of an order for raw materials to be used in a Product to the time of delivery of such raw materials to Supplier.

        1.12 Notice shall mean the giving of notice in the manner described in Section 12.2 below.

        1.13 Obsolete Inventory means inventory on hand and non-cancelable/non-returnable on order in excess of twelve (12) months demand as identified in either Purchase Orders or Forecasts.

        1.14 Pre-Production and/or Prototype shall mean Product which is fabricated prior to the beginning of production manufacturing and which may or may not be fully qualified and tested, as directed by Dot Hill. A Pre-Production and/or Prototype version of a Product includes a preliminary, unqualified version of a Product under development by Dot Hill that is not intended for resale.

        1.15 Product(s) shall mean those component parts, materials or finished goods manufactured by Supplier for Dot Hill and as more specifically described in the applicable Award Letter.

        1.16 Product Leadtime shall mean the number of hours or days from placement of a Purchase Order or Demand Trigger to the timeframe of delivery to the specified delivery location.

        1.17 Six (6) Month Excess Inventory means inventory on hand and non-cancelable/non-returnable on order that will be in excess of six (6) months of demand as identified in either Purchase Orders or Forecasts.

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        1.18 Specifications shall mean the applicable product specifications/assembly drawings for the Products provided by Dot Hill to Supplier, as amended from time to time by Dot Hill in accordance with this Agreement, initially set out in the Award Letter.

        1.19 Sub-tier Supplier shall mean a supplier who provides material/components related to Products directly to Supplier.

        1.20 Supplier Guidelines shall mean Dot Hill's document which includes, without limitation, the areas of quality, qualification, compliance, connectivity, cost, supply and performance and may include Auto-Swap, Co-Planning, Demand Replenishment Certification, Direct Ship, Resident Supplier Program, Supplier Performance Management and other initiatives.

        1.21 Supplier Part shall mean a part or component that is: (a) manufactured by Supplier or any of its affiliates for Dot Hill or a third party; and (b) incorporated by Supplier or any of its affiliates into the Products.

        1.22 Turnkey Components shall mean those components purchased by Supplier for use in Products that are to be provided to Dot Hill within the Material Leadtimes initially set forth in Attachment B to the Award Letter and updated quarterly, and purchased only in accordance with Dot Hill's Approved Vendor Listing ("AVL"), as may be amended from time to time by Dot Hill.

        1.22 Three (3) Month Excess Inventory means inventory on hand and non-cancelable/non-returnable on order that will be in excess of three (3) months of demand as identified in either Purchase Orders or Forecasts.

        1.23 Upside Support shall mean the maximum percentage increase in the quantity of Product(s) that Dot Hill may purchase and Supplier shall sell, manufacture and ship to Dot Hill, without incurring additional charges, in excess of the quantities set out in Dot Hill's outstanding P.O.'s and/or forecast.

        1.24 Work Product is defined in Section 4.1 below.

2.    SCOPE OF AGREEMENT

        2.1    Master Agreement Structure.    These general terms and conditions cover the potential purchase by Dot Hill of various Products from Supplier, but do not by themselves constitute a purchase commitment by Dot Hill. Dot Hill will be committed to purchase Products only if and when both parties enter into both an Award Letter and a P.O. issued under that Award Letter. Any issued and accepted P.O. shall be subject to all the terms and conditions of the signature page, these general terms and conditions and attachments following the signature page, the applicable Award Letter(s) for the ordered Product(s) and the exhibits indicated on the signature page (the "Applicable Terms of this Agreement").

        2.2    Design and Development Work.    In the event Supplier performs any design or development work in connection with the manufacture and sale of any Product, the ownership, warranty and indemnity provisions of this Agreement shall apply to any and all resulting Work Product and deliverables and the intellectual property embodied or contained therein.

        2.3    Applicable Parties.    

            2.3.1  This Agreement applies with respect to all current or future divisions, subsidiaries, locations and operations of Supplier, wherever those may be located, and which arelisted in an addendum to this Agreement. For the purposes of this Agreement, "control" means the legal or beneficial ownership of more than fifty percent (50%) of the voting securities of an entity.

            2.3.2  Dot Hill and all its current and future subsidiaries may issue P.O.'s for the purchase of Products pursuant to this Agreement.

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            2.3.3  Upon written request of Dot Hill, Supplier agrees to sell Products to Dot Hill Contractors provided, however, that such Dot Hill Contractors [...***...] to Supplier and have credit that is acceptable to Supplier, which credit approval shall not be unreasonably withheld. Supplier shall enter into an agreement with Dot Hill Contractor(s) that extends substantially similar terms and conditions to Dot Hill Contractors as set forth in this Agreement and the corresponding sections of any Award Letter(s) with respect to pricing, payment terms, Product Leadtimes, on-time delivery, allocation, Upside, shipping point, rescheduling, cancellation, forecasting, warranties, indemnity, acceptance and Product quality and which agreement will include without limitation that (i) Dot Hill Contractor(s) shall have no right to purchase Products nor to purchase volumes in excess of Dot Hill's authorization. Supplier shall have the right to determine the creditworthiness of any Dot Hill Contractor prior to accepting or fulfilling any P.O. issued by any Dot Hill Contractor. All purchases made by Dot Hill Contractors shall be added to Dot Hill's cumulative volume of Products purchased for the purpose of determining any applicable volume discounts. Dot Hill shall be liable to pay only for Products ordered by and invoiced directly to Dot Hill and shall not be liable to pay for any Products ordered by Dot Hill Contractors.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        2.4    Tooling.    Dot Hill shall own all tooling and test programs for which it fully pays a mutually agreed upon non-recurring engineering (NRE) charge to Supplier. Additional terms and conditions related to such tooling may be set forth in a separate Tooling Agreement.

        2.5    Dedicated Personnel.    Supplier shall dedicate full time personnel to servicing the Dot Hill account. The resources to be dedicated to each project will be mutually agreed upon and specified in the applicable Award Letter.

3.    ENGAGEMENT PROCESS

        3.1    Product Supplement/Award Letters.    Supplier will provide manufacturing services and Products to Dot Hill, for the period set forth in each Award Letter (the "Minimum Manufacturing Services Period"), under the terms and conditions of this Agreement and the applicable Award Letter. From time to time Dot Hill may issue a request for quotation, request for proposal or otherwise initiate discussions regarding a potential Product. Supplier agrees to respond to such requests and engage in any follow-up discussions reasonably requested by Dot Hill. Unless otherwise agreed in writing, each party agrees to bear its own costs and expenses associated with such discussions without compensation or reimbursement from the other party. In the event that Dot Hill, at its sole discretion, believes that it may, at some time in the future, desire to purchase such a Product from Supplier, Dot Hill will issue and deliver to Supplier a negotiated Award Letter incorporating the terms and conditions governing any such purchase. Supplier shall review the Award Letter and, if it is acceptable, execute it. An Award Letter shall not constitute a commitment to purchase any Product from Supplier.

        3.2    Purchase Orders.    In the event that Dot Hill elects to purchase Products from Supplier, Dot Hill shall issue and deliver P.O.'s to Supplier. Supplier shall accept Dot Hill's P.O.'s to the extent that such P.O.'s are consistent with Dot Hill's then current forecast. The parties agree that P.O.'s may be issued and shall be deemed received in the manner provided in Exhibit A.

        3.3    Pricing.    The prices set forth in the Award Letter and P.O. shall be determined in accordance with the following principles:

            3.3.1    Product Pricing and Elements.    The initial pricing for the Products shall be set forth in the Award Letter. The itemized pricing elements of Products (including material, material mark up, labor and other value-added services and NRE) and estimates for the following six (6) quarters shall be provided by Supplier to Dot Hill on the Effective Date, and updated by Supplier and

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    provided to Dot Hill on a quarterly basis, or more frequently if reasonably requested in writing by Dot Hill. In addition to providing to Dot Hill the price reductions which arise or result from the costs reductions in the last sentence of Section 3.3.3, Dot Hill may also elect on a rolling annual period basis (or such shorter period as may be mutually agreed by the parties) from the Effective Date of an Award Letter, and Supplier shall provide to Dot Hill, an additional reduction in pricing for Products through either:

            (a)  a Supplier-committed [...***...] price decrease as set forth in an Award Letter for Products manufactured during such period, or

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            (b)  the cost reduction in the penultimate sentence of Section 3.3.3.

    Any Supplier-committed [...***...] price decrease under subsection (a) for a Product will be set forth in an Award Letter or Attachment thereto; if such Supplier-committed [...***...] price decrease is not set forth in an Award Letter or Attachment thereto, or Dot Hill fails to elect for the second or any succeeding annual period (or such shorter period as may be mutually agreed by the parties) from the Effective Date of an Award Letter as to which price reduction option it desires to implement before the commencement of such period, then the cost reduction methodology in subsection (b) shall apply for such applicable annual period (or such shorter period as may be mutually agreed) from the Effective Date of an Award Letter.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            3.3.2    Non-approved Charges.    Dot Hill shall not be liable to Supplier for any overtime charges, freight charges or component product price variances incurred by Supplier, its employees, agents or subcontractors or its Sub-tier Suppliers as the result of factors including, but not limited to, component purges and stop-shipments if the cause of the component purge or stop-shipment is attributable to Supplier. Notwithstanding the above, if the component purge or stop-shipment is the result of a Dot Hill design change or otherwise due to Supplier's conformance with Dot Hill's requirements, then Dot Hill will bear the replacement costs of scrapped or unusable components and materials and will reimburse Supplier for all other costs incurred. Supplier will use all commercially reasonable efforts to provide an estimate of costs to be incurred due to a component purge or stop-shipment to Dot Hill prior to the purge or stop-shipment.

            3.3.3    Cost Reductions.    Supplier will work actively to achieve cost reductions on all materials and processes (including costs associated with assembly and test) associated with Product. Supplier will provide to Dot Hill an anticipated [...***...] cost reduction profile on a quarterly basis. Supplier is encouraged to suggest to Dot Hill changes to materials/processes, however small, that will result in improved performance, reliability or yield of Products. Subject to the provisions of Section 3.3.1, Supplier will pass through the benefits of all cost reductions achieved as a result of the efforts of the Supplier one full quarter after their implementation for those units of inventory for which such cost reductions are implemented. Notwithstanding anything to the contrary in this Agreement, any cost reductions that are: (a) achieved through the efforts of Dot Hill, or (b) received by Supplier based on pricing that is established [...***...] or Dot Hill with any third parties for raw materials or components (including without limitation drives or controllers) that are to be included in the Products, shall be passed through by Supplier to Dot Hill for those units of Supplier inventory for which such cost reductions are implemented.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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            3.3.4    Documentation.    Supplier agrees to make all supporting documentation available to Dot Hill regarding Supplier's costs (as specified in section 3.3.1 above) and prices for each Product at least [...***...] prior to the quarterly Product Cost Review ("PCR") cycle as described in the Supplier Guidelines. Such information shall be in a format to be mutually agreed upon by Dot Hill and Supplier and shall include costs that relate directly to this Agreement.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            3.3.5    Dot Hill Requested Changes.    Dot Hill may at any time make changes in the Product upon written notice to Supplier. This notification shall include documentation to effectively support an investigation of the impact of the engineering change. Supplier will undertake reasonable efforts to review the engineering change and provide initial evaluation to Dot Hill within [...***...]. Such changes may include changes to applicable drawings, designs or specifications; required method of shipment or packing; or place of delivery. If the change causes an increase or decrease in the cost or the time required by Supplier for performance of any P.O. issued under an Award Letter and Supplier so notifies Dot Hill in writing within [...***...] of Supplier's receipt of the change order notice, then, if Dot Hill still wishes such change to be made, the parties shall [...***...] or both. No claim by Supplier for such an adjustment will be valid unless asserted within [...***...] from the date of Supplier's receipt of the change order unless otherwise agreed. Any such change must be agreed upon by Dot Hill. In the event Dot Hill requests that a change be implemented prior to Supplier's evaluation of pricing and schedule impact, Supplier will undertake reasonable efforts to perform as directed and Dot Hill will be liable for all costs associated with such implementation, unless the change was required due to Supplier's failure to manufacture Product according to Specifications including excess and obsolete components.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            3.3.6    Packaging.    All prices must include packaging in accordance with Dot Hill's packaging specifications as provided to and agreed to by Supplier including without limitation those specifications set forth in Supplier Guidelines. Dot Hill encourages the use of reusable packaging to reduce waste and therefore cost to the Product.

            3.3.7    Labeling.    All Product pricing must include the costs of labeling in accordance with Dot Hill's labeling specifications (system level labels, FRU labels, packaging labels, Customer Information sheets, etc.) as provided to and agreed to by Supplier including without limitation those specifications set forth in Supplier Guidelines.

            3.3.8    Taxes, Duties and Tariffs.    Supplier shall pay all taxes and other related charges, imposed under any present or future law, whether now or hereafter in force, up to the delivery point as the result of, or in connection with, this Agreement or any purchase order issued thereunder.

        3.4    Payment Terms.    Payment (in U.S. dollars unless otherwise specified in the Award Letter) is due within thirty (30) days after the date of invoice ("Payment Due Date") which shall not be earlier than the date of delivery subject to continuing credit approval, unless Dot Hill disputes an invoice. Dot Hill shall not be required to pay the disputed portion of any invoice, pending resolution of that dispute; provided, however that notice of the dispute has been forwarded to Supplier prior to the Payment Due Date. Payment of an invoice does not constitute acceptance of Products. Upon prior written agreement by Supplier, which will not be unreasonably withheld, delayed or conditioned (i) invoices will be subject to adjustment for errors, shortages and/or rejected Products. Supplier will provide Dot Hill with a credit memo within thirty (30) days after Dot Hill's return of rightfully rejected Products ("Credit Payment Due Date"). The information on Supplier's invoices shall include, without limitation, the

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following: P.O. number, Dot Hill part number(s), quantities, unit value and settlement currency, and freight charges (if applicable), each stated separately. Invoices must be addressed to Dot Hill's Accounts Payable Department, 6305 El Camino Real, Carlsbad, California, 92009. With respect to all U.S. imports, the information provided on Supplier's invoice shall conform to the requirements specified in the U.S. Code and Code of Federal Regulations.

        3.5    Delivery/Title.    

            3.5.1    Delivery Point.    Delivery shall be as set out in Exhibit D (Demand Replenishment) to this Agreement or as otherwise set forth in the Award Letter.

            3.5.2    Risk of Loss or Damage.    Supplier shall be responsible for any loss or damage to Products due to Supplier's failure to preserve, package or handle the Product in accordance with Dot Hill's specifications. Notwithstanding any prior inspection, Supplier will bear all risk of loss, damage or destruction to the ordered Products until delivery.

            3.5.3    Extraordinary Transportation for Late Deliveries.    If it should reasonably be expected that a shipment of Product(s) will not be delivered on the agreed delivery date, Supplier shall notify Dot Hill and, upon Dot Hill's request, Supplier shall, at Supplier's expense (provided that the expected late delivery is due to Supplier's fault), use any commercially reasonable means of transportation to deliver Product(s) at the earliest possible date.

            3.5.4    Delivery Performance.    If Supplier is unable to deliver the total quantity of Products ordered on the scheduled delivery date, Supplier shall notify Dot Hill promptly, and Dot Hill may, at its sole option, consent to partial delivery. If Dot Hill does not consent, Dot Hill may: (1) reschedule the delivery or (2) if such partial delivery is due to fault of Supplier and Dot Hill loses customer orders as a result of such delay, cancel the affected portion of the order without any further obligation to Supplier. Partial deliveries shall be separately invoiced by Supplier.

        3.6    Forecasts, Allocation and Rescheduling.    

            3.6.1    Forecasts.    Dot Hill shall use its commercially reasonable efforts to provide Supplier with a [...***...] rolling forecast of its intended purchases under each Award Letter in the form of Dot Hill's Supply Plan, updated at least quarterly and subsequent updates as needed. Such forecast is for Supplier's convenience only and will in no way create an obligation on Dot Hill's part to meet such forecast, except for Dot Hill's obligations for EOQ and LLTC components specified in this Agreement.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            3.6.2    Allocation.    Supplier will notify Dot Hill promptly whenever Supplier identifies a reasonable likelihood that there is or will be a materials or capacity constraint that could negatively affect Supplier's ability to meet Dot Hill's existing or forecasted needs for Product(s) ("Supply Constraint"). During any period of Supply Constraint, Supplier agrees, at a minimum, to allocate materials and capacity to Dot Hill under whichever of the following formulas would give Dot Hill the greatest quantity of Products: (i) in proportion to Dot Hill's percentage of all of Supplier's customer orders for the previous two (2) full months for Products which use the scarce materials or capacity; (ii) in proportion to Dot Hill's percentage of all of Supplier's customers forecasts for Products which use the scarce materials or capacity; or (iii) any allocation formula which Supplier utilizes with any other customer.

            3.6.3    Rescheduling of Products.    Dot Hill may, from time to time, reschedule for later shipment those quantities of Products contained in previously submitted forecasts or purchase orders.

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            3.6.4    Rescheduling of Raw Materials.    Subject to Supplier's mitigation obligations and the other terms and conditions in Section 3.7 and 3.9.1, any liability to Dot Hill for excess and obsolete inventory of raw materials purchased by Supplier for use in Products that have not otherwise been used by Supplier will be determined in accordance with Section 3.9.2 after taking into consideration the below table that limits the amount of raw materials that may be rescheduled for use by Supplier to produce Products (based on the highest volume forecast during the prior month):

Number of days before
Production Use Date

  Maximum Quantity
  Maximum Period from
Originally Scheduled
Production Use Date

[…***…]   […***…]   […***…]
[…***…]   […***…]   […***…]
[…***…]   […***…]   […***…]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        3.7    Supplier Mitigation Obligations.    In accordance with the applicable Award Letter and P.O., Supplier shall do the following:

            3.7.1  Manufacture, assemble, debug and test each Pre-Production version of Product, pursuant to and in accordance with the Specifications and applicable schedules;

            3.7.2  Manufacture, assemble, debug, test and deliver Products in accordance with the Agreement;

            3.7.3  Provide all necessary process design technology, labor, material, tooling, facilities and other resources for the timely and satisfactory completion and delivery of the Product and any Pre-Production version;

            3.7.4  Commit and use sufficient and qualified personnel to support the requirements of this Agreement;

            3.7.5  Provide sufficient resources for testing the Product to ensure compliance with the Specifications;

            3.7.6  Provide Dot Hill with reasonably detailed written progress reports as reasonably requested by Dot Hill and mutually agreed to by Dot Hill and Supplier;

            3.7.7  Notify Dot Hill promptly (not to exceed one (1) business day) of any factor, occurrence or event coming to its attention that may materially adversely affect Supplier's ability to meet any of its obligations hereunder or that is likely to occasion any material delay in delivery of any of the deliverables due hereunder. For example, but not by way of limitation, such notice shall be given in the event of any loss or reassignment of key personnel, threat of strike, or major material equipment failure;

            3.7.8  Deliver to Dot Hill packaged and tested Pre-Production versions of each Product in the quantity agreed, tested by Supplier. The goal shall be to provide Pre-Production versions that conform to all aspects of the finally agreed upon test requirements; and

            3.7.9  Promptly repair or replace all Products returned for rework after notice from Dot Hill. All returned Products which are not repaired and delivered to Dot Hill within thirty (30) days after Supplier's receipt must be delivered to Dot Hill as the then most current version of the Product. Any cost or expense to upgrade or replace such Products so as to return them to Dot Hill

9



    in their most current version shall be borne by Supplier (provided the cause of the delayed repair and return is due to Supplier's fault), unless otherwise agreed to in writing by Dot Hill.

        3.8    Compliance with Supplier Guidelines.    Dot Hill shall make the most current version of the applicable Supplier Guidelines available to Supplier during the term hereof. Supplier represents that it has read and familiarized itself with the Supplier Guidelines and agrees to comply with the the Supplier Guidelines. Supplier acknowledges that from time to time Dot Hill may issue and revise such Supplier Guidelines and will review each revision of the Supplier Guidelines provided by Dot Hill within thirty (30) days of receipt. If Supplier has reason to believe it may not be able to comply with the then most current version, Supplier shall immediately notify Dot Hill and the parties will negotiate in good faith to promptly resolve any reasonable objections that Supplier raised regarding its compliance with the Supplier Guidelines.

        3.9    Additional Responsibilities of Supplier.    

            3.9.1    Material Procurement and Inventory Management.    Supplier will ensure that the amount of finished goods inventory, work in process, and Dot Hill-unique raw materials ("Inventory") is limited to that amount required to support the agreed upon lead times and Upside, unless otherwise agreed to in writing by Dot Hill. The costs associated with any excess Inventory not purchased by Supplier under provisions within this Agreement or otherwise authorized in writing by Dot Hill will be borne by Supplier.Within ninety (90) days after the Effecitve Date and a quarterly basis thereafter, Supplier will provide a detailed list by Product of ABC components included in each Product and a plan to require vendors that supply components to Supplier for the Products to be part of a vendor managed inventory program. Supplier will use commercially reasonable efforts to drive key suppliers into a vendor managed inventory program, and Dot Hill will provide reasonable cooperation and appropriate involvement in such efforts. In order to meet Dot Hill forecasted requirements, purchase orders, and the flexibility requirements agreed upon by the parties, Supplier is authorized to purchase materials and make commitments to vendors on the Approved Vendor List ("AVL") and other Dot Hill approved suppliers using standard purchasing practices including, but not limited to, acquisition of material recognizing supplier lead times, ABC order policy, supplier-imposed minimum order quantities (MOQ), minimum build quantities, economic order quantities, component overfill policy, and agreed to inventory buffers. Supplier may maintain at Dot Hill's request a buffer of raw components and/or finished goods, which will be utilized to support Upside Support flexibility. Buffers may be maintained at Dot Hill's request by Supplier or suppliers. Buffer stock levels may be reviewed periodically.

            3.9.2    Excess and Obsolete Inventory.    Dot Hill acknowledges its financial responsibility for the materials purchased by Supplier in accordance with required supplier lead times to support the Dot Hill purchase orders, forecasted demand requirement, requested inventory build up resulting from the flexibility provisions of Section 3.6.3 and defined further per the terms contained in this section.

    Finished goods and raw material liability will be evaluated monthly as or as mutually agreed by the parties. Liability will be assessed to the Dot Hill immediately following identification of Excess and/or Obsolete inventory as defined and identified below.

    Excess and Obsolete inventory assessment will be adjudged against the demand and flexibility requirements. Liability will be as limited in this Agreement and will include existing inventory, supplier buffers that are agreed to by Dot Hill and non-cancelable/non-returnable orders that cannot be reduced by mitigation per standard purchasing practices, and will include excess or obsolete materials caused by Dot Hill-controlled material shortages. Additionally, liability will include any supplier-imposed cancellation or restocking fees.

    Dot Hill liability for Finished Goods Inventory, if any, is specified in Exhibit D.

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    Dot Hill liability for raw component material and Work In Process (WIP) is to be assessed as follows:

    Three (3) Month Excess Inventory—Dot Hill will be charged carrying costs at a monthly rate of [...***...] per month.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

    Six (6) Month Excess Inventory—Dot Hill may buy such inventory at the following price: for (i) raw component material at [...***...] (ii) material in WIP at [...***...] and a [...***...]. Value will include [...***...]. Dot Hill will take receipt of the inventory specified in (i) and (ii) above within thirty (30) days of notification, or at Dot Hill's request and with Supplier's agreement, Dot Hill shall be charged carrying costs at a [...***...] from date of notification.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

    Obsolete Inventory—Dot Hill shall take receipt of the inventory within thirty (30) days of notification, For: (i) raw component material at [...***...], and (ii) material in WIP at [...***...]. The [...***...] will include [...***...] elements.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

    Supplier will invoice Dot Hill for any charges incurred under this Section 3.9.2 and Dot Hill and Supplier agree to payment terms of net thirty (30) days from receipt of invoice.

            3.9.3    Sub-tier Supplier Management.    Supplier will manage its Sub-tier Suppliers in accordance with the guidelines provided in Supplier Guidelines.

            3.9.4    Co-Planning.    Supplier agrees to use its commercially reasonable efforts to participate at an early stage in Dot Hill's planning cycle, to the extent that Dot Hill requests such participation in writing. Without limiting the generality of the foregoing, such participation may include jointly developing supply plans with Dot Hill and refining forecasts.

            3.9.5    Direct Ship.    Supplier agrees to use its commercially reasonable efforts to support processes that provide for shipment of Product from Supplier's point of manufacture directly to Dot Hill's point of consumption, e.g., Dot Hill manufacturing sites, channels, consolidation points and direct end-users.

            3.9.6    Demand Replenishment Program.    Supplier agrees to support and implement a Demand Replenishment Program and the terms and conditions related to each Demand Replenishment Program shall be set forth as an exhibit to the applicable Award Letter.

            3.9.7    Supplier Performance Management.    Supplier agrees to support Dot Hill's Supplier Performance Management process which is used to measure Supplier's ongoing performance, as described in the Supplier Guidelines.

            3.9.8    Testing/Qualification.    Supplier certifies that it will perform all system-level qualification and safety agency testing which is applicable to Products sold to Dot Hill as provided in the Specifications. Dot Hill may request at any time, and Supplier shall provide, evidence of such testing within three (3) days after Dot Hill's written request.

            3.9.9    Recordkeeping.    Supplier will implement and maintain recordkeeping practices consistent with Supplier's then current practices. Upon reasonable notice, Dot Hill shall be allowed to audit, or have an independent third party audit, Supplier's quality records related to all services provided to Dot Hill under this Agreement.

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            3.9.10    Audit Rights.    In addition to the audit rights set forth in Section 3.9.9 above, Dot Hill reserves the right, for itself and its customers where Dot Hill has contractual requirements from its customers, to enter Supplier's premises or other facilities where the Products are being manufactured, upon reasonable notice and during normal working hours, solely to audit and inspect the quality of the manufacturing and testing procedures utilized and the resulting Products, and to verify that the Products conform to the contractual requirements. Dot Hill acknowledges that Supplier reserves the right to require any such Dot Hill customer to sign a nondisclosure agreement prior to entering Supplier's premises or other facilities.

            3.9.11    Certifications.    All shipping information, including that on invoices, packing lists, and packing labels will list the country of origin for all Product supplied, must be in both text and scannable bar code formats and must comply with the Supplier Guidelines. The invoice and packing list must also list the country of origin by part number. Supplier must conform with Dot Hill's Origin Management System and its applicable procedures which are specified in the Supplier Guidelines.

            3.9.12    Initiatives.    Supplier will negotiate in good faith with Dot Hill regarding all Dot Hill Break Through Supply Chain ("BTSC") initiatives, including without limitation, Advanced Material Planning (AMP), Product Change Notification (PCN) process and scorecarding. If Supplier has reason to believe it may not be able to comply with Dot Hill's initiatives, Supplier shall immediately notify Dot Hill and the parties will negotiate in good faith to promptly resolve any reasonable objections that Supplier raised regarding its compliance with the initiative.

            3.9.13    Dot Hill-Unique Features.    Supplier shall not sell, distribute or otherwise transfer the Product(s) to any third party without Dot Hill's written consent.

        3.10    Stop Production Notices and End of Life    

            3.10.1    Stop Production Notices.    Dot Hill may in writing direct Supplier to stop the production of Products during any stage of the manufacturing process (a "Stop Production Notice"). Dot Hill has the right to direct Supplier to prepare Products up through a particular level of the manufacturing process and to hold such partially completed Products pending modifications to be implemented as a result of error correction activities. If such a Stop Production Notice from Dot Hill is not due to Supplier's negligence or failure to perform its obligations under this Agreement, Dot Hill shall be responsible for the actual and reasonable costs incurred by Supplier resulting from a Stop Production Notice and for the actual and reasonable costs associated with the holding of partially completed Products. In the event Pre-Production units of Product ordered are not accepted by Dot Hill for commercial shipment due to no fault of Supplier, the provisions of Section 3.12 below shall apply. In the event Pre-Production units of Product ordered are not accepted by Dot Hill for commercial shipment due to a fault attributable to Supplier as provided in section 6.1 below, Supplier will make every reasonable effort to correct the non-compliance as provided in section 6.2 below. If Supplier is unable to repair or replace the rejected Product within a mutually agreed turnaround time, Dot Hill shall not be required to pay any amount for such rejected Product.

            3.10.2    End of Life.    Dot Hill shall use reasonable efforts to notify Supplier in writing at least [...***...] prior to Dot Hill ceasing to purchase any Product set forth in a P.O. due to Dot Hill's discontinuance of a product. Such Notice shall include Dot Hill's purchase and schedule requirements for such Product during such [...***...], or longer, period. Dot Hill shall have the full end of life ("EOL") period specified in the Notice, during which Dot Hill may take delivery of EOL quantities or remaining quantities of the Product, as the case may be

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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        3.11    Purchase Order Cancellations.    Dot Hill may, from time to time, cancel all or any part of a purchase order prior to shipment of the Product(s) which is the subject of the purchase order. Dot Hill's liability for cancellation charges shall not exceed (i) for that quantity of finished Products scheduled for delivery within the hub, the Product price, plus (ii) for that quantity of components and raw materials and WIP that are to be included in Products to be manufactured for delivery to Dot Hill within the applicable Product Leadtimes, the amounts set forth in Section 3.9.2.

        3.12    Mitigation Efforts.    In the event of a cancellation of a purchase order in accordance with Section 3.11, Stop Production Notice in accordance with Section 3.10.1, engineering change orders, purges, AVL disqualification, EOL notice in accordance with Section 3.10.2 or forecast reduction, Supplier shall take the actions indicated in Sections 3.12.1 through 3.12.8 below upon written request from Dot Hill to do so.

        Upon receipt by Supplier of such notice from Dot Hill, Supplier shall do the following:

            3.12.1  Immediately reduce/cancel its outstanding purchase orders for components and raw materials by the quantities in excess of those needed to meet Dot Hill's requirements.

            3.12.2  In accordance with Section 5.1, discontinue Upside Support positioning.

            3.12.3  Perform or have performed a physical inventory of materials that Supplier may reasonably claim were required to comply with Dot Hill's delivery requirements and in-line with the appropriate quantity of Dot Hill-unique Turnkey Components, EOQs and LLTCs ("Supplier Inventory"). Dot Hill reserves the right, at its option, to perform an audit of Supplier Inventory. Dot Hill's liability to pay, reimburse, or otherwise compensate Supplier for Supplier Inventory shall not exceed the minimum Supplier Inventory that was reasonably required to comply with the forecasted delivery schedule(s) and lead times applicable to Dot Hill's forecasts and P.O.'s.

            3.12.4  Use commercially reasonable efforts to return the components to the supplier(s) at the same price at which they were purchased.

            3.12.5  Use commercially reasonable efforts to sell the components to a third party subject to written approval by Dot Hill, at a price acceptable to Dot Hill. Dot Hill shall [...***...] and the Dot Hill-[...***...]. If the [...***...]. Except as mutually agreed otherwise, Dot Hill agrees that Supplier is not required to continue mitigation of Dot Hill material liabilities beyond a thirty (30) day period from the date of the initial written notification from Supplier to Dot Hill of the potential material liability.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            3.12.6  Rework Supplier Inventory, at Dot Hill's request, at a mutually agreed upon price and schedule.

            3.12.7  Perform a physical inventory of the remaining Supplier Inventory within five (5) working days after completion of Sections 3.12.1 through 3.12.6 above.

            3.12.8  Use commercially reasonable efforts to provide Dot Hill documentation, reasonably satisfactory to Dot Hill, within twenty (20) business days after completion of mitigation activities indicating the quantities and kind of Supplier Inventory that Supplier has not resold, reused or redirected to other use, or is not able to resell or otherwise use. Such documentation shall include mitigation activities undertaken by Supplier.

            3.12.9  Subsequent to Supplier's efforts under Sections 3.12.1 through 3.12.8 above Dot Hill shall respond in detail regarding to Supplier's claim for reimbursement or compensation within ten (10) business days after receipt of the documentation. Dot Hill shall pay any undisputed portion of Supplier's claim within thirty (30) days of receipt of the claim.

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        3.13    Business Continuity Plan.    Supplier agrees to provide to Dot Hill documented evidence of a business continuity plan to ensure Supplier's capability to provide the Products in the agreed upon timeframe after an event which may materially and adversely affect Supplier's ability to deliver Products to Dot Hill as scheduled. Such event may include one or more of the following: (1) Supplier system(s) component failures (including without limitation, hard disk failure, computer virus, and local area network outages); (2) natural or man-made disasters (including without limitation, fire, flood, earthquake, bombing, sabotage, and vandalism); (3) any work stoppages of any kind; and (4) any failure of a Supplier subcontractor to provide materials. These plans also include development of alternate sourcing strategies for materials; redirection of Product manufacture, including work in progress and finished goods to another Supplier location/facility (subject to qualification by Dot Hill A Product-specific Business Continuity Plan (the "Plan") shall be included as an exhibit to the Award Letter if required by Dot Hill for the Product award. Upon prior written approval of Supplier which shall not be unreasonably withheld, delayed or conditioned, Dot Hill may provide a copy of such Plan to its customers. Supplier specifically approves Dot Hill to provide a copy of the Plan to Sun Microsystems, Inc. In no event shall Supplier increase Product costs under this Agreement as a result of these business continuity plans or as a result of the implementation of such.

        3.14    Alternative Sources of Products.    Dot Hill shall have the right to establish alternative and additional sources of supply for the Products at any time and without restriction.

4.    OWNERSHIP AND PROPRIETARY RIGHTS

        4.1    Ownership.    Unless otherwise specified in an applicable Award Letter or Tooling Agreement (i) any and all Product designs, inventions or improvements, (ii) any other design, inventions or improvements and any and all discoveries, products, computer programs (including source code and firmware), tooling, procedures, improvements, developments, drawings, works of authorship, specifications, data, memoranda, notes, documents, manuals, information, and other items made, authored, conceived or developed by or for Supplier or Dot Hill, alone or with others, which result from or relate to the work or its manufacture, (iii) any intellectual property contained or embodied in such items, and (iv) any intellectual property rights arising from (i), (ii) or (iii) (collectively, "Work Product"), shall be the sole property of Dot Hill provided that any intellectual property right that is independently conceived, created or developed prior to, or independent of any work performed under an Award Letter or other agreement and whether or not such intellectual property right is incorporated in any Work Product, shall remain the exclusive property of Supplier. Supplier hereby assigns and transfers all worldwide right, title and interest in and to the Work Product to Dot Hill. Supplier warrants that all Work Product shall be owned exclusively by Dot Hill, free of any and all third party claims, regardless of the author or inventor. Dot Hill shall have the sole right to obtain and to hold in its own name any copyrights, patents, mask work rights, trademark registration, or other legal protection as may be appropriate to such Work Product and any derivatives thereof. Dot Hill shall have the sole right to determine the method of protection for any such Work Product, including the right to protect the same as trade secrets, to use and disclose the same without prior patent application or to file registration for copyright, patent, mask work rights, or trademark in its own name, as Dot Hill deems appropriate in its sole and absolute discretion. Each such application or registration shall be made at Dot Hill's request and Dot Hill shall pay for Supplier's assistance on a reasonable time and materials basis.

        4.2    Further Assurances.     Supplier shall do the following: (i) disclose promptly in writing and deliver to Dot Hill all Work Product, and (ii) cooperate with and assist Dot Hill or Dot Hill's designee to apply for and to execute any applications and/or assignments reasonably necessary to obtain or perfect any patent, mask work right, copyright, trademark, or other statutory protection anywhere in the world for such Work Product in Dot Hill's name, as Dot Hill deems appropriate. Supplier shall

14



obtain from its employees, agents and contractors written agreements that will permit Supplier to comply fully with these provisions.

        4.3    License.    Supplier hereby grants to Dot Hill a fully paid-up, worldwide, unrestricted and perpetual license under all intellectual property rights to use, reproduce, modify and distribute any material to which Supplier has rights that is necessary for the full and unrestricted enjoyment, production, distribution (through multiple tiers of distribution) or use of any Work Product, including the right to make, have made, use and sell Products. Such license shall be limited to and solely for the purpose of allowing Dot Hill to exploit Work Product incorporated in Products. The foregoing license rights are granted with respect to any Work Product for which Supplier's assignment above is precluded by law or otherwise ineffective.

        4.4    Proprietary Rights Notices.    Supplier agrees to properly mark each Product and any accompanying documentation with Dot Hill's copyright or other proprietary rights notice, as directed by Dot Hill, to indicate Dot Hill's intellectual property rights in such Products. Except as expressly provided herein, nothing in this Agreement shall be construed as a grant of any license, right or interest in any trademark, tradename or service mark of either party, or any third party from whom either party may have acquired license rights.

5.    SUPPORT

        5.1    Upside Support/Accelerated Deliveries.    The terms regarding Supplier's obligation to provide Upside Support shall be set out in the Award Letter. Supplier will use reasonable efforts to accommodate such requests on a case-by-case basis. Requests for increased quantities may be subject to additional charges as incurred by Supplier and will be contingent upon manufacturing and materials assembly cycle time, availability of material, personnel and capacity resources. Such additional charges may also be reduced due to volume pricing discounts being obtained by such increased volumes. Such charges shall be reviewed and approved by Dot Hill prior to the increase being implemented. Upon designation of a Product as EOL by Dot Hill, Supplier shall not plan for Upside Support unless specifically agreed to by the parties. When requested by Dot Hill from time to time, Supplier shall use commercially reasonable efforts to sell and deliver to Dot Hill Product(s) at an accelerated delivery schedule.

        5.2    Customer Support and Quality.    Supplier will provide in-warranty and out-of-warranty customer service and support in accordance with Exhibit B attached hereto. Supplier shall comply with Supplier's Quality Program attached as Exhibit C to this Agreement and Customer Support Quality Requirements attached hereto as Exhibit C-1. Dot Hill shall not be required to accept any Product which is not in compliance with specifications provided by Dot Hill and accepted by Supplier.

6.    WARRANTIES

        6.1    General Warranties of Supplier.    Supplier represents and warrants that (i) it has the right to enter into this Agreement; (ii) there are no prior commitments or other obligations that prevent Supplier or its affiliates from fully performing all its obligations in this Agreement; (iii) the services to be provided by Supplier or its affiliates in connection with the manufacture and sale of Products and Supplier Parts shall be performed in a first class, professional and workmanlike manner by competent and qualified personnel; (iv) at the time of delivery to Dot Hill and for a period of [...***...] (or for such longer period if a longer period is specified in the Award Letter or the Product Pricing Matrix thereto) from the date of delivery to Dot Hill, each Product (including each Supplier Part included in Product) will be free from defects in materials supplied by Supplier and Supplier's workmanship and will conform in all respects to all of Dot Hill's specifications set forth in the applicable Award Letter and/or P.O. ("Specifications"); and (v) Dot Hill will receive good and marketable title to each Product free from liens or encumbrances of any nature (except for any liens or encumbrances that may exist on

15


materials supplied by Dot Hill or Dot Hill's agents). Supplier represents and warrants to Dot Hill that to Supplier's knowledge the Products (including, each Supplier Part included in Products) do not contain any virus, worm, or other harmful code.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        6.2    Supplier's Warranty Obligations.    Upon identification that any Product (including any Supplier Part) is non-compliant with any warranty set forth in Section 6.1 above, Supplier shall make every reasonable effort to immediately correct the non-compliance. During the warranty period Supplier shall, at Supplier's option either (i) repair or replace defective non-FRUs within five (5) days after receipt thereof from Dot Hill (ii) ship replacement or repaired FRUs within 3 working days as specified in Section 4.4 of Exhibit B or (iii) if a non-compliant Product (including any Supplier Part) can not be repaired or replaced within a commercially reasonable time, credit Dot Hill for the amount paid. Dot Hill shall prepay freight charges for shipment of each non-compliant Product (including any non-compliant Supplier Part) to Supplier and Supplier shall prepay fright charges for shipment of each repaired or replaced Product or Supplier Part to Dot Hill. Supplier makes no, and hereby disclaims, any design warranty with respect to any design provided by Dot Hill or any unrelated other party. In the event that the parties have agreed that a particular Product(s) or a particular Supplier Part will be replaced in lieu of repair during the warranty period, Supplier further agrees, for a period of not less than [...***...] after the last delivery of production Product to Dot Hill, (the "Service Period"), at Dot Hill's option, to provide out of warranty repair services to Dot Hill and its authorized contractors during the Service Period, at a reasonable price and terms to be negotiated by the parties.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        6.3    Unexpected Failures.    

            6.3.1  For purposes of this Agreement, "Unexpected Failures" shall mean identical, reproducible Product failures (including any Supplier Part failures) due to the same or substantially similar cause, which occur in the same series of Products and impair the use of the Products, and are a result of a defect in workmanship of Supplier or its affiliates occurring within [...***...] after the date of delivery of the Product, and are equal to or in excess of [...***...] of the total number of a Product or any Supplier Part from any production lot or [...***...] of the total number of Products or any Supplier Parts included in Products which are delivered to Dot Hill during any [...***...] or such other rate that is specifically set forth in each Award Letter (the "Unexpected Failure Rate").

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            6.3.2  In the event of a suspected Unexpected Failure, Dot Hill shall promptly notify Supplier, and shall provide the following information, if known and as may then exist: a description of the defect, and the suspected lot numbers, serial numbers or other identifiers, and delivery dates of the defective Products (including any defective Supplier Parts). Dot Hill shall also deliver or make available to Supplier, samples of the defective Products or defective Supplier Parts for testing and analysis.

            6.3.3  Within five (5) business days of receipt of notice from Dot Hill, Supplier shall provide its preliminary findings regarding the cause of the failures. Thereafter, Supplier shall promptly provide the results of its root cause corrective analysis, its proposed plan for the identification of and the repair and/or replacement of the affected Products (including any affected Supplier Parts), and such other appropriate or desirable information.

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    The parties shall also cooperate and work together to expeditiously devise and implement a corrective action program which identifies the defective units for repair or replacement, and which minimizes disruption to the end users and Dot Hill's direct and indirect distribution channels.

            6.3.4  In the event of an Unexpected Failure, Supplier shall be responsible for (a) as agreed in the corrective action plan, or at Supplier's option if not agreed in the corrective action plan: (i) repair and/or replacement of the defective Products (including any defective Supplier Parts); or (ii) a credit or payment to Dot Hill in an amount equal to the cost to Dot Hill for qualified, nondefective replacement Products (including any defective Supplier Parts) reasonably acceptable to Dot Hill; (b) [...***...]; and (c) reasonable freight and transportation costs incurred in connection with the repair and/or replacement of the defective Products (and the larger product in which the Product or the Supplier Part is incorporated if the Product or Supplier Part cannot be separated without undue inconvenience or disruption to the end user).

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            6.3.6  Other costs not identified herein may be incurred by either party. The reimbursement, if any, of these costs will be mutually agreed by the Parties. Supplier shall have no liability or responsibility for any losses or damages under this Section 6.3 to the extent that any such Unexpected Failure claims are due primarily to (i) Supplier's or Supplier's affiliates compliance with Dot Hill-supplied specifications and test procedures that are developed solely by Dot Hill, or directed specifically by Dot Hill for use by Supplier or Supplier's affiliates, and provided in writing by Dot Hill to Supplier or Supplier's affiliates for the testing of Products or Supplier Parts; (ii) the negligence of Dot Hill or any other person (with the exception of Supplier and its affiliates, and each of their respective employees, agents and subcontractors, and each of their respective suppliers of drives, controllers, and power supplies included in the Products and any other specific items set forth in an Award Letter for which the Unexpected Failure liability protections in this Section 6.3 shall apply) in providing goods or services in connection with the design, development, production and distribution of the Product; (iii) modification or alteration of the Product or the Supplier Parts by a party other than Supplier or its affiliates; (iv) incorrect installation or improper incorporation of the Product or the Supplier Parts by a party other than Supplier or its affiliatesr;or (v) defects in any components supplied specifically by Dot Hill or Dot Hill's agents thereof for incorporation and use in the Products.

        6.4    Warranty Pass Through.    Supplier will be responsible for and provide to Dot Hill the benefits of any and all warranties (including any protection obtained for epidemic or unexpected failures or other quality failures of components included in Products) obtained from its component or other suppliers for all component materials and services included in or furnished for the Products. Supplier shall provide, upon request by Dot Hill, all relevant information regarding the party, scope and terms of all such warranties. Supplier shall not negotiate the modification of a component or service vendor's warranty to the detriment of Dot Hill, without the prior written consent of Dot Hill. For [...***...] to be purchased by Supplier for inclusion in the Products and on the current AVL, the period of standard warranties available to Supplier are [...***...], respectively. Supplier shall not request for such periods to be shortened for [...***...] purchased by Supplier for inclusion in the Products without first obtaining the prior written consent of Dot Hill. Supplier also hereby grants the right to Dot Hill to enforce the warranties which are received by Supplier from other parties for those components or raw materials included in the Products that are supplied to Dot Hill under this Agreement if Supplier fails to do so in a prompt and reasonable manner.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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        6.5    Disclaimers.    EXCEPT FOR THE EXPRESS WARRANTIES STATED IN THIS AGREEMENT, NEITHER PARTY MAKES ANY ADDITIONAL WARRANTIES, EXPRESS OR IMPLIED AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE (EVEN IF THE APPLICABLE PARTY IS ADVISED OF SUCH PURPOSE) ARE EXPRESSLY EXCLUDED.

7.    INDEMNIFICATION

        7.1  Supplier shall defend, indemnify and hold harmless Dot Hill and its affiliates, customers, officers, directors, employees, assigns and successors for any loss, damage, expense, cost (including, but not limited to, attorneys' fees incurred in the enforcement of this indemnity) or liability to the extent that it is based upon a claim that Supplier's manufacturing process, process technology or methodology, and/or any power supply, disk drive or controller that is purchased by Supplier and included in the Products and is listed on the current AVL: (1) infringes or misappropriates any patent, copyright, trade secret or intellectual property right of a third party, or (2) has caused personal injury or damage to tangible property; provided that Dot Hill (i) gives Supplier prompt written notice of any such claim made to Dot Hill in writing, (ii) cooperates with Supplier, at Supplier's expense, in the defense of such claim, and (iii) gives Supplier the right to control the defense and settlement of any such claim to the extent covered by the indemnification provided herein. Supplier will: (i) defend or settle, at its own expense, any such claim; (ii) keep Dot Hill advised of the status of any such claim and of its defense and/or negotiation efforts; and (iii) afford Dot Hill reasonable opportunity to review and comment on significant actions planned to be taken by Supplier on behalf of Dot Hill. Supplier shall not enter into any settlement that materially adversely affects Dot Hill's rights or interests, without Dot Hill's prior written approval. Further, Supplier shall pass through to Dot Hill all indemnification coverage provided by the applicable component vendor. Dot Hill shall have no authority to settle any claim on behalf of Supplier.

        7.2  Should the manufacture, use, distribution or sale of a Product, or any part thereof, or Supplier's manufacturing process, process technology or methodology be enjoined or become the subject of a claim of infringement for which indemnity is provided under Section 7.1, Supplier shall, at Dot Hill's option and at no expense to Dot Hill, (a) by license or other release, procure for Dot Hill the right to continue to use and distribute the same, or (b) replace or modify the same to make it non-infringing, in a manner acceptable to Dot Hill, without materially changing the form, fit, and function of the Product. However, if such claim can not be resolved on a commercially reasonable basis under (a) or (b) above, then, Dot Hill may terminate the Award Letter for such Product and, in addition to its obligations under Section 7.1, Supplier shall return to Dot Hill the fees and other charges paid by Dot Hill to Supplier under the Award Letter.

        7.3  Dot Hill will defend, at its expense, any action or claim brought against Supplier or its subsidiaries alleging that Products manufactured in strict compliance with Dot Hill's designs or specifications and provided by Supplier to Dot Hill under this Agreement infringe any patent, copyright, trademark, or any other proprietary right, and Dot Hill will pay all costs and damages (including attorney's fees) incurred by Supplier or its subsidiaries in such actions that are attributable to such actions or claims; provided, however, that this indemnification shall not apply to any claim of indemnification for which Supplier is responsible to defend, indemnify or hold harmless Dot Hill, and/or its affiliates, customers, officers, directors, employees, assigns and successors under Section 7.1 and provided, further, that Dot Hill is promptly informed in writing and furnished with a copy of any notice regarding any alleged claim of infringement and is given authority, information, and assistance (at Dot Hill's expense) necessary to defend or settle such claim.

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8.    LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ITS INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT REGARDLESS OF WHETHER THE PARTY WAS MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES.

9.    LICENSED SOFTWARE/FIRMWARE GRANT

        9.1    Licensed Software Grant.    During the term of this Agreement and solely for use in connection with this Agreement and subject to the terms and conditions set forth in this Agreement, Dot Hill hereby grants to Supplier a revocable, non-exclusive, non-transferable license to use the Dot Hill SANscape and SANpath software solely in object code form solely for purposes of production and laboratory testing of the Products.

        9.2    Firmware License Grant.    During the term of this Agreement and subject to the terms and conditions set forth in this Agreement, Dot Hill hereby grants to Supplier a revocable, non-exclusive, non-transferable license to reproduce the InforTrend firmware solely as necessary to assemble the Product and to distribute such firmware solely when integrated into the Product.

        9.3    Restrictions.    Supplier agrees not to: (a) modify, adapt, alter, translate, or create derivative works from any software or firmware provided by Dot Hill; (b) merge any software or firmware provided by Dot Hill with other software; (c) sublicense, lease, rent, loan, or otherwise transfer any software or firmware provided by Dot Hill to any third party; (d) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code for any software or firmware provided by Dot Hill; or (e) otherwise use, reproduce, display, perform, or distribute any software or firmware provided by Dot Hill under this Agreement except as expressly allowed under Sections 9.1 and 9.2.

        9.4    Documentation.    During the term of this Agreement and subject to the terms and conditions set forth in this Agreement, Dot Hill hereby grants to Supplier a revocable, non-exclusive, non-transferable license to reproduce the Product user documentation supplied to Supplier by Dot Hill and to distribute such documentation solely along with Products.

        9.5    Dot Hill Intellectual Property.    Supplier acknowledges and agrees that, as between the parties, Dot Hill is and will be the sole and exclusive owner of all right, title, and interest in and to the Dot Hill Intellectual Property and all associated intellectual property rights, and that Supplier acquires no interests under this Agreement to the Dot Hill Intellectual Property or any intellectual property rights therein, other than the limited interests specifically granted in this Agreement. Supplier agrees to and hereby does assign to Dot Hill without additional compensation any and all right, title, and interest it may have or obtain in and to such Dot Hill Intellectual Property and associated intellectual property rights.

        9.6    Dot Hill Intellectual Property Improvements.    All Dot Hill Intellectual Property Improvements shall be owned by Dot Hill; Supplier hereby assigns and transfers to Dot Hill, all worldwide right, title and interest in and to Dot Hill Intellectual Property Improvements to Dot Hill. Supplier agrees to promptly disclose and deliver to Dot Hill in writing, all Dot Hill Intellectual Property Improvements created by Supplier, together with such other information as Dot Hill may reasonably require to understand and utilize the same. Supplier shall also cooperate and work with Dot Hill or Dot Hill's designee to apply for and execute any applications or assignments reasonably necessary to obtain or perfect any patent, copyright, trademark, or other rights or statutory protection, worldwide for such Dot Hill Intellectual Property Improvements, as Dot Hill deems appropriate. Each such application or assignment shall be made at Dot Hill's request and Dot Hill shall pay for Supplier's assistance on a reasonable time and materials basis.

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10.  CONFIDENTIALITY

        10.1    Confidentiality Obligations.    

            10.1.1    Each party shall protect the confidentiality and secrecy of the other party's Confidential Information and shall prevent any improper disclosure or use thereof inconsistent with the rights granted in this Agreement, by its employees, agents, contractors or consultants, in the same manner and with the same degree of care (but in no event less than a reasonable degree of care) as it uses in protecting its own information of a confidential nature for a period of [...***...] from the date of such disclosure. Supplier shall use all commercially reasonable efforts to enter into a confidential disclosure agreement with its agents, contractors and/or consultants which is at least as restrictive as this Article 10 to protect any Dot Hill Confidential Information provided to Supplier in accordance with this Article 10 that is also provided to such third party(ies).

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            10.1.2    Each party must inform its employees having access to the other's Confidential Information of restrictions required to comply with this Section. Each party agrees to provide notice to the other immediately after learning of or having reason to suspect a breach of any of the restrictions of this Article 10.

            10.1.3    Dot Hill retains for itself all proprietary rights it possesses in and to all Dot Hill Confidential Information. Accordingly, Dot Hill Confidential Information which Dot Hill may furnish to Supplier will be in Supplier's possession pursuant only to a restrictive, nontransferable, nonexclusive license under which Supplier may use such Dot Hill Confidential Information under the terms of this Agreement, solely for the purposes of manufacturing, operating, servicing and repairing the Products solely for the benefit of Dot Hill.

            10.1.4    Each party understands that the party receiving Confidential Information may now or in the future be developing proprietary information internally, or receiving proprietary information from third parties in confidence that may be similar to disclosed Confidential Information. Nothing in this Agreement shall be construed as a representation or inference that the receiving party will not develop products, for itself or others, that compete with the products, processes, systems or methods contemplated by disclosed Confidential Information.

            10.1.5    Each party acknowledges that any material violation of the rights and obligations provided in this Article 10 may result in immediate and irreparable injury to the other party, and hereby agrees that the other party shall be entitled to seek immediate temporary, preliminary, and permanent injunctive relief against any such continued violations upon adequate proof, as required by applicable law.

            10.1.6    Within thirty (30) days following the expiration or earlier termination of this Agreement, both parties shall, at the option of the disclosing party, either return to the disclosing party or destroy the other party's Confidential Information and certify the same.

11.  TERM AND TERMINATION

            11.1    Term.    This Agreement shall commence upon the Effective Date and shall [...***...]. If any Award Letter is still in effect at the time this Agreement terminates or expires, then this Agreement shall continue in effect solely as to such Award Letter until such time as the Award Letter is terminated or expires.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

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        11.2    Termination.    

            11.2.1    Either party may, by written notice, terminate and/or suspend its performance under this Agreement, or cancel any P.O. hereunder without penalty, if:

      (i)
      the other party fails to comply with any of the material provisions of this Agreement and such condition is not remedied within thirty (30) days after written Notice thereof; or
      (ii)
      the other party becomes bankrupt or insolvent, suffers a receiver to be appointed or makes an assignment for the benefit of creditors.

            11.2.2    Dot Hill may terminate this Agreement for convenience upon one hundred twenty (120) days written notice to Supplier. Supplier may terminate this Agreement for convenience upon [...***...] written notice to Dot Hill.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            11.2.3    Upon termination of this Agreement by either party, Supplier shall take the following actions as soon as commercially practicable upon being requested in writing to do so by Dot Hill: (i) return all equipment loaned from Dot Hill; (ii) return all copies of Dot Hill supplied documentation, Confidential Information and software; (iii) assign to Dot Hill all purchase orders of Turnkey Components and other components; and (iv) assign to Dot Hill all Supplier P.O.'s for repair services parts.

            11.2.4    Upon termination of this Agreement by either party, Dot Hill shall [...***...], provided that [...***...], and [...***...] In addition, at Dot Hill's option upon termination, Dot Hill may purchase any or all additional conforming Turnkey Components which are in Supplier's inventory, in which event such inventory will be delivered to Dot Hill within fifteen (15) days after Supplier's receipt of payment. Upon Dot Hill's request, Supplier will complete any or all partially completed Products and deliver the same to Dot Hill within fifteen (15) days after termination. Payment by Dot Hill to Supplier will be made in accordance with the payment terms above.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            11.3    Survival.    The provisions of Articles 1, 4, 6, 7, 8, 9.5, 9.6, 10, 11.2.4, 11.3, 12.2 through 12.15; and Exhibit B, Exhibit C and Exhibit C-1 shall survive any termination or expiration of this Agreement and enforcement thereof pursuant to this Section 11.3 shall not be subject to any condition precedent.

12.  MISCELLANEOUS

            12.1    Insurance.    During the term of this Agreement, Supplier, at its sole cost and expense, shall carry and maintain the following insurance coverages (insuring the Supplier, its agents, employees or associates) issued by insurance companies which are (a) licensed to conduct business in the state in which the Products or services are provided and (b) rated no lower than A-, X (i.e., A minus, 10) by A.M. Best or (c) otherwise acceptable to Dot Hill.

            12.1.1    Comprehensive general liability insurance covering all operations of the Supplier, including, but not limited to, Products/completed operations, broad form property damage and blanket contractual liability against claims for personal and bodily injury and property damage liability with a limit of not less than [...***...] U.S. dollars (U.S. [...***...] per occurrence/aggregate, and shall contain cross liability and severability of interest provisions.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            12.1.2    All insurance coverages required by federal, state or local laws or statutes, including workers compensation insurance to cover full liability under workers compensation laws of the state in which the work is performed, with employers' liability coverage with a limit of not less than [...***...] U.S. dollars (U.S. [...***...] per claim. This insurance must (a) provide coverage for

21


    all of Supplier's employees who perform work or provide services under this Agreement and (b) include a Waiver of Subrogation for the benefit of Dot Hill, its subsidiary and affiliated companies, directors, officers, employees and agents with respect to any injuries, disease or damages suffered by Supplier's employees.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            12.1.3    Automobile liability insurance covering bodily injury and property damage liability arising out of the use by or on behalf of the Supplier, its agents and employees of any owned, non-owned or hired automobile with limit of not less than [...***...] U.S. dollars [...***...] per occurrence.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            12.1.4    Employee theft policy covering loss of money, securities and other property for which Supplier is legally liable or which is held by Supplier in any capacity, whether or not Supplier is liable, caused by theft of an employee acting alone or in collusion with others subject to a minimum limitation of [...***...] U.S. dollars (U.S. [...***...]) per loss. This insurance must (a) include coverage for Employee Dishonesty / Fidelity Crime, (b) cover all of Supplier's employees, officers and agents who perform work or provide services under this Agreement and (c) name Dot Hill as a loss payee with respect to any loss of Dot Hill-owned property which arises out of a covered cause of loss.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            12.1.5    Cargo transit insurance providing all risk coverage for all goods, merchandise, machinery, equipment, inventory, and supplies incidental to Supplier's business, moving at the risk of Supplier, subject to a minimum limitation of [...***...] U.S. dollars (U.S. [...***...]) per incident.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            12.1.6    Property insurance covering all real and personal property and inventory, including Dot Hill's Products, for "all risks" of physical loss or damage, including Supplier's business interruption and boiler and machinery breakdown, subject to a minimum limitation of [...***...] U.S. dollars (U.S. [...***...]). This insurance must cover (a) "Supplier's Equipment" (defined as any equipment owned, leased or used by Supplier to perform work or provide services under this Agreement) and (b) "Dot Hill Property" (defined as property in the care, custody and/or control of Supplier which is owned by Dot Hill, including but not limited to materials in transit to and from Dot Hill designated facilities). This insurance must (a) provide coverage on a replacement cost basis, (b) include a Waiver of Subrogation for the benefit of Dot Hill, its subsidiary and affiliated companies, directors, officers, employees and agents with respect to any loss or damage to Supplier's Equipment and (c) name Dot Hill as a loss payee with respect to any loss or damage to Dot Hill Property.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            12.1.7    Errors and Omissions Liability Insurance with a limit of not less than [...***...] U.S. dollars (US [...***...]) per claim/aggregate. This insurance must cover all of the Products provided to Dot Hill by any of Supplier's employees, officers and agents under this Agreement.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            12.1.8    Supplier shall provide Dot Hill with a Certificate of Insurance prior to or at inception of this Agreement evidencing the above insurance policies are in full force and effect. Policies in Sections 12.1.1 and 12.1.3 [...***...]. Supplier shall require each insurer to give Dot Hill thirty

22


    (30) days written notice before the policy or policies are canceled or materially altered. The foregoing requirements concerning the types and limits of insurance coverage to be maintained by Supplier, and any approval or waiver of said insurance by Dot Hill, is not intended to and shall not in any manner limit or qualify Supplier's liabilities and obligations whether imposed by law or assumed pursuant to this Agreement, including but not limited to the provisions concerning indemnification.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            12.2    Notice.    All written Notices required by this Agreement must be delivered in person or by means evidenced by a delivery receipt or acknowledgement to the address specified in the Award Letter and will be effective upon receipt.

            12.3    Governmental Compliance; Import/Export Licenses.    Supplier and Dot Hill shall comply with all laws and regulations applicable to the manufacture and sale of the Products, including, by way of example and not limitation, Executive Order 11246 as amended by Executive Order 11375 (non-discrimination in employment), the U.S. Clean Air Act of 1990. Supplier shall not use any ozone depleting substances listed in annexes A and B of the Montreal Protocol, including but not limited to chlorofluorocarbons, in the manufacture of Products. Dot Hill reserves the right to reject any Products manufactured by Supplier using such materials if Dot Hill has not previously been notified in writing of the same. All technical data, services and products delivered under this Agreement are subject to U.S. export control laws and may be subject to export or import regulations in other countries. Supplier and Dot Hill agree to comply strictly with all such laws and regulations and acknowledges that they have the responsibility to obtain such license to export, re-export or import as may be required and as may be permitted under the scope of this Agreement. Supplier shall provide all information under its control which is necessary or useful for Dot Hill to obtain any export or import licenses required for Dot Hill to ship or receive Products, including, but not limited to, U.S. Customs Certificates of Delivery, Certificates of Origin and U.S. Federal Communications Commissions ("FCC") identifier.,When requested by Dot Hill, Supplier shall provide the following Import-related documentation to Dot Hill by certified mail within fifteen (15) days after shipment of Product to Dot Hill: (i) Manufacturer's Certificate of Origin and FCC identifier, DHHS/FDA Accession Number to permit Dot Hill to import Product; (ii) U.S. Customs Certificates of Delivery, attention: Dot Hill's Import Administration Department, Dot Hill Systems Corporation, 6305 El Camino Real, Carlsbad, California 92009. The parties agree not to export or re-export, or cause to be exported or re-exported, the Product, any technical data of any kind received hereunder, or the direct product of such technical data, without complying with the laws of the United States, regulating the same.

            12.4    Publicity.    Supplier shall not publicize nor disclose the existence of, the relationship of the parties arising out of, or the terms and conditions of this Agreement, without the prior written consent of Dot Hill, such disclosures to include without limitation, identification in client lists, press releases, promotional materials, sales presentation, and advertisements.

            12.5    Relationship of the Parties.    This Agreement is not intended to create a partnership, franchise, joint venture, agency, or a fiduciary or employment relationship. Neither party may bind the other party or act in a manner which expresses or implies a relationship other than that of independent contractor.

            12.6    Dispute Resolution.    Without prejudice to either party's rights in law or in equity, the parties will use reasonable efforts to resolve any dispute through appropriate levels of management. Neither parties rights under Article 11 shall be preempted by this subsection.

            12.7    Governing Law.    This Agreement will be governed by and construed in accordance with the laws of the State of California excluding its choice of law rules. The parties specifically agree that the United Nations Convention on Contracts for the International Sale of Goods shall not apply to any dispute under this Agreement. The parties agree that the exclusive jurisdiction and

23


    venue for any action between the parties relating to or arising out of this Agreement, including disputes that may arise following the expiration or earlier termination of this Agreement, shall be brought in the United States District Court for the Northern District of California or the California state courts serving the county of Santa Clara, and each of the parties hereby submits itself to the jurisdiction and venue of such courts with respect to such actions.

            12.8    Attorney's Fees.    In the event of any litigation arising out of this Agreement or its enforcement by either party, the prevailing party shall be entitled to recover as part of any judgement, reasonable attorneys' fees and court costs.

            12.9    Severability.    If any provision, or part thereof, in this Agreement, is held to be invalid, void or illegal, it shall be severed from the Agreement or any Award Letter, and shall not affect, impair, or invalidate any other provision, or part thereof, and it shall be replaced by a provision which comes closest to such severed provision, or part thereof, in language and intent, without being invalid, void or illegal.

            12.10    Construction.    The headings and titles of the sections of this Agreement are for convenience only and will not in any way affect the interpretation of any section or of the Agreement itself. As used in this Agreement, the word "including" means "including but not limited to." Each party represents that it has had an opportunity to participate in the preparation of this Agreement, and any rule of construction to the effect that ambiguities are to be resolved against the drafting party shall not be applied in connection with the construction or interpretation of this Agreement. For purposes of this Agreement, the word "will" shall be equivalent in meaning to the word "shall," both of which describe an act or forebearance which is mandatory under this Agreement. The word "may" describes an act or forbearance which is optional under this Agreement.

            12.11    Assignment.    The rights, duties and obligations of either party under this Agreement may not be assigned in whole or in part by operation of law or otherwise without the prior express written consent of the other party, and any attempted assignment of any rights, duties or obligations hereunder without such consent shall be null and void. Notwithstanding the above, Dot Hill may assign its right to purchase Products under this Agreement to Sun Microsystems, Inc. upon prior written notice to Supplier. This Agreement shall be binding on the parties and their respective successors and permitted assigns.

            12.12    Force Majeure.    Except as provided for in Section 3.13 (Business Continuity Plan), neither party shall be liable for any delay or failure in performance hereunder caused by acts of God or other causes beyond the party's control and without fault or negligence of such party, if the party gives prompt Notice and makes all reasonable efforts to perform.

            12.13    Waiver.    Any express waiver or failure to exercise promptly any right under this Agreement will not create a continuing waiver or any expectation of non-enforcement.

            12.14    Order of Precedence.    In the event of a conflict between the documents comprising this Agreement, the order of precedence shall be: (i) the Award Letter (excluding the Award Letter Exhibits), (ii) this Agreement, (iii) the Agreement Exhibits, and (iv) the Award Letter Exhibits.

            12.15    Entire Agreement and Modification.    This Agreement, together with any Award Letters and any Tooling Agreement, constitutes the entire agreement between Supplier and Dot Hill relating to the subject matter hereof. It supersedes all prior or contemporaneous oral or written communications, proposals, conditions, representations and warranties and prevails over any conflicting or additional terms or other communication between the parties relating to its subject matter during the term of this Agreement. The preprinted terms of any P.O. and any terms in any P.O. acknowledgement shall be deemed deleted and of no force or effect. No modification of this Agreement will be binding, unless in writing and signed by an authorized representative of each party.

24


Agreement No.            


AWARD LETTER

        This Award Letter (this "Award Letter") is made on and as of the 20th day of May, 2002 ("Effective Date") by and between Dot Hill Systems Corporation ("Dot Hill") and Solectron Corporation ("Supplier"), pursuant to the Manufacturing Agreement, dated as of May 20, 2002, made between the parties (the "Agreement"). Capitalized terms not defined in this Award Letter have the meanings set forth in the Agreement. The parties agree as follows:

1.    Scope:

        Neither this Award Letter nor the Agreement constitutes a commitment by Dot Hill to purchase Products unless Dot Hill, in its sole discretion, issues one or more P.O.'s in the manner described in the Agreement.

2.    Products and Pricing/Initiatives:

        2.1    Products and Pricing. Dot Hill may purchase Product(s) from Supplier at the prices in U.S. dollars as set forth in the Attachment A to this Award Letter. Such pricing will be determined by the parties within thirty (30) days after the execution of the Award Letter by both parties and, at such time, the parties will add Attachment A to this Award Letter. Dot Hill shall receive a reduction in price for the cost reductions described in the last sentence of Section 3.3.3 (Cost Reductions) of the Agreement. Additionally, Dot Hill may elect to receive on a rolling annual basis (or such shorter period that may be mutually agreed by the parties) from the Effective Date of this Award Letter, and Supplier shall provide to Dot Hill, an additional reduction in pricing for Products through either:

    [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

    In Attachment A, for the initial annual period (or such shorter period as may be mutually agreed by the parties) that begins after the execution of this Award Letter, Dot Hill will elect either to accept such Supplier committed fixed price reduction or the cost reduction in the penultimate sentence of Section 3.3.3 (Cost Reductions) of the Agreement.

      Supplier shall provide a detailed cost breakdown to Dot Hill for each Product covered by this Award Letter, updated quarterly two (2) weeks prior to product cost review submission, covering the then current quarter and estimates for the following six (6) quarters.

        2.1    Demand Replenishment Initiative. The terms and conditions applicable to the Demand Replenishment Program including without limitation Demand Replenishment Product Leadtimes, Demand Trigger Frequency and Delivery/Title are set forth in Exhibit D to the Agreement.

        2.2    Business Continuity Plan. The Product-specific Business Continuity Plan is set forth as Attachment D to this Award Letter.

3.    Supply Plan Communication:

        Dot Hill's material organization representative shall provide Supplier with an updated Supply Plan on at least a quarterly basis and subsequent updates as needed. In the event that Supplier has not received this information within ten (10) days after the beginning of a quarter, Supplier will notify Dot Hill accordingly.

4.    Product Leadtimes:

        Product Leadtimes for the Products are described in Exhibit D to the Agreement.

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5.    Upside Support:

        Dot Hill may request all or any part of Upside Support quantity at anytime during the applicable quarter up to the maximum amount indicated beginning with Dot Hill's announcement general availability of the Dot Hill product or system that incorporates the Product(s) ("GA"). Supplier shall sell, manufacture and ship such Upside Support quantities to Dot Hill on a "first-in, first-out" basis after Dot Hill's written request.

Timeframe
  Upside Max. Percentage Increase
[...***...]   [...***...]
[...***...]   [...***...]
[...***...]   [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      Supplier shall use reasonable efforts to accommodate any request from Dot Hill to accelerate delivery of Upside Support quantities of Products within the timeframes indicated above. With respect to any request for quantities in excess of Upside Support described above, the parties shall negotiate in good faith acceptable delivery dates.

6.    Customer Support and Quality:

        Supplier will provide in-warranty and out-of-warranty customer service and support in accordance with Exhibit B to the Agreement. Supplier shall deliver Product(s) which conforms to the Specification(s) attached as Attachment E to this Award Letter and shall comply with Supplier's Quality Program attached as Exhibit C to the Agreement and Customer Support Quality Requirements attached as Exhibit C-1 to the Agreement. The quantity of Product(s) delivered to Dot Hill shall not exceed the Defects Per Million ("DPM") levels set forth in Exhibit C to the Agreement.

7.    Turnkey Components, Material Leadtimes and EOQ:

        Dot Hill will provide a components parts list indicating approved vendors for each component. Supplier will use that list to identify current Material Leadtimes and vendor requirements, if any, for economic order quantities ("EOQ") for each component.(the "List"). The initial version of the List will be added to this Award Letter as Attachment B within thirty (30) days after execution of this Award Letter by both parties. Thereafter updates to the List will be set forth in a separate written document which is hereby incorporated by reference. Supplier shall update the List, subject to Dot Hill's approval, at least once each quarter. As part of the List, Supplier will identify EOQ components which are required to be procured in a minimum order quantity ("MOQ") so that Dot Hill and Supplier can evaluate, as necessary, the costs of procuring the EOQ versus the MOQ.

8.    Tooling:

        The list of Dot Hill-owned Tooling related to this Award Letter is set forth in an Attachment to Attachment C to this Award Letter.

26


9.    Notices:

        Dot Hill and Supplier shall each assign an individual to administer the Agreement throughout its term (the "Administrators"). Each party shall inform the Administrator of the other in writing of a change of Administrator or such Administrator's address or telephone number.

Dot Hill's Administrator shall be:   Supplier's Administrator shall be:
Rich McGee, Sr. V.P.—Operations   Joe Regan, Vice President Strategic Opportunity Management
Dot Hill Systems Corporation   Solectron Corporation
6305 El Camino Real   847 Gibraltar Drive, Building 5
Carlsbad, California 92009   Milipitas, California 95035
Ph: (760) 931-5534   Ph: (408) 956-6660
Fax: (760) 931-5527   Fax: (408) 945-7101

10.  Award Letter Components:

        The parties agree to be bound by these terms and conditions which consists of the Award Letter and the following exhibits indicated below that are incorporated by reference herein:

ý   Attachment A (Product Pricing Matrix)

ý

 

Attachment B (Turnkey Components and EOQ)

ý

 

Attachment C (Tooling)

ý

 

Attachment D (Business Continuity Plan)

ý

 

Attachment E (Specification)

        The undersigned duly authorized representatives of the parties have executed and delivered this Award Letter as of the Effective Date. Solectron Corporation hereby assigns this Agreement on behalf of itself and those Solectron subsdiaries and affiliates described in the introductory paragraph of the Agreement.

Dot Hill Systems Corporation   Solectron Corporation
By   By

 
Name   Name

 
Title   Title

 
Date   Date

 

27



EXHIBIT A

ELECTRONIC DATA INTERCHANGE
(EDI) TERMS

1.    Definitions:

        1.1.    "EDI" means electronic data interchange.

        1.2.    "Adopted Format"    is the accepted method for the interchange of Documents under this Agreement based on the EDIFACT, ANSI ASC X12 or CII standards for the presentation and structuring of the electronic transmission of Documents, or other such format as may be agreed to in writing by the parties.

        1.3.    "Document"    is data structured in accordance with the Adopted Format and transmitted electronically between the parties.

        1.4.    "Test"    means transmission of a Document during a testing period to verify set ups in EDI-related software, network transmission and technical support processes.

        1.5.    "Provider"    is a business entity that provides the service of moving and routing EDI transmissions between parties.

2.    Prerequisites.

        2.1.    Documents, Standards.    Each party may electronically transmit to or receive from the other party any Document which the parties have mutually agreed to Test. The content of Test Documents will be considered "dummy" data unless otherwise agreed to by the parties. All Documents which are intended to evidence a transaction shall be transmitted in accordance with the Adopted Format.

        2.2.    Providers.    Documents will be transmitted electronically to each party through any Provider with which either party may contract and/or the Internet. The Provider for each party shall be communicated to the other party. Either party may change its designated Provider upon thirty (30) days prior written notice to the other party. Each party shall be responsible for the costs of any Provider with which it contracts.

        2.3.    System Operations.    Each party, at its own expense, shall provide and maintain the equipment, software, services and testing necessary to effectively and reliably transmit and receive Documents. If Provider is down and this prevents either party from meeting the pickup or delivery frequency agreed to, that party must notify the other party the same day.

        2.4.    Security Procedures.    Each party shall use security procedures which are reasonably anticipated to: (a) ensure that all transmissions of Documents are authorized; and (b) protect its business records and data from improper access.

        2.5.    Signatures.    Each party may adopt as its signature an electronic identification consisting of symbol(s) or code(s) which are to be affixed to or contained in each Document transmitted by such party ("Signatures"). Each party agrees that any Signature of such party affixed to or contained in any transmitted Document shall be sufficient to verify such party originated such Document. Neither party shall disclose to any unauthorized person the Signatures of the other party.

3.    Transmissions.

        3.1.    Proper Receipt.    Documents shall not be deemed to have been properly received, and no Document shall give rise to any obligation, until accessible to the receiving party at such party's electronic mailbox.

        3.2.    Verification.    Upon receipt of any Document, the receiving party shall promptly and properly transmit a functional acknowledgement in return within one (1) business day after receipt of a Document.

28


        3.3.    Acceptance.    If a transmitted Document requires acceptance by the receiving party, any such Document which has been properly received shall not give rise to any obligation unless and until the party initially transmitting such Document has properly received in return an acceptance Document.

        3.4.    Garbled Transmissions.    If any Document is received in an unintelligible or garbled form, or otherwise contains evidence of faulty transmission, the receiving party shall promptly notify the originating party (if identifiable from the received Document) in a reasonable manner. In the absence of such notice, the originating party's records of the contents of such Document shall control.

        3.5.    Erroneous Transmissions.    If either party receives a Document from the other party which differs from the applicable terms and conditions, (e.g., an order with a price, quantity or schedule different than that mutually agreed upon), the receiving party shall promptly contact the sending party to confirm the accuracy of the Document.

4.    Transaction Terms.

        4.1.    Order Placement.    Each Purchase Release electronically transmitted shall reference the Dot Hill Purchase Release number, and the Dot Hill EDI number.

        4.2.    Validity, Enforceability.    The parties acknowledge their mutual intent to create binding purchase, sale and payment obligations by means of electronic transmission and receipt of Documents specifying certain of the applicable terms. During the term of the Agreement, all obligations concerning the delivery of such Documents in written form may be satisfied by a transmission pursuant to the terms of this Exhibit. However, either party shall have the option, at its discretion, to transmit Documents in written form to the other party.

        Any Document properly transmitted pursuant to these terms shall be deemed ("Signed Documents") and shall be considered, in connection with any transaction, to be a "writing" or "in writing" and to have been "signed" and to constitute an "original" when printed from electronic files or records established and maintained in the normal course of business.

        The parties agree that the provisions of the Uniform Commercial Code, Section 2-201 ("Formal Requirements: Statute of Frauds"), shall not apply to Documents covered by this Exhibit since hard copies of Documents will not be issued and the parties further agree that said Documents shall be deemed to satisfy any statutory or legal formalities requiring that agreements be in writing, including, but not limited to the Statute of Frauds.

        The conduct of the parties pursuant to this exhibit, including the use of Signed Documents properly transmitted, shall, for all legal purposes, evidence a course of dealing and a course of performance accepted by the parties in furtherance of this Agreement and Document.

        The parties agree not to contest the validity or enforceability of Signed Documents under the provisions of any applicable law relating to whether certain agreements be in writing or signed by the party to be bound thereby. Signed Documents, if introduced as evidence on paper in any judicial, arbitration, mediation or administrative proceedings, will be admissible as between the parties to the same extent and under the same conditions as other business records originated and maintained in documentary form. Neither party shall contest the admissibility of copies of Signed Documents under either the business records exception to the hearsay rule or the best evidence rule on the basis that the Signed Documents were not originated or maintained in documentary form.

5.    Implementation Period. The parties will use commercially reasonable efforts to implement EDI within ninety (90) days following the Effective Date of this Agreement to permit the electronic interchange of Documents. Until such time that Dot Hill is in a position to use EDI with Supplier, Dot Hill shall not be liable for the failure by Dot Hill to use EDI to provide to transmit Documents with Supplier.

29




Exhibit B

Customer Support Provisions

1.0  Purpose

        To define Supplier's responsibilities to Dot Hill for in-warranty and out-of-warranty repair and support. This document shall be used in conjunction with Exhibit C and Exhibit C-1.

2.0  Scope

        This exhibit, in conjunction with Exhibit C and Exhibit C-1, describes Dot Hill Enterprise Services' requirements for worldwide Product support either by Supplier or by Supplier's authorized third party(ies). Dot Hill's goal is to receive Product 100% on time and that such Product meets the quality requirements defined in Exhibit C-1.

3.0  Definitions

        3.1  Bill of Material ("BOM") shall mean a list of parts or sub-assemblies used to manufacture a Product.

        3.2  Depot Repairable Unit ("DRU") shall mean a subassembly of Product sent by a Dot Hill Third Party Repair Supplier ("TPRS") to a Supplier's depot for repair.

        3.3  Distribution Center ("DC") shall mean a third party designated by Dot Hill who processes Product returns on Dot Hill's behalf. The DC's consist of 2 types:

        Type A: Performs various services for Dot Hill but does not have a financial relationship with Supplier.

        Type B: Performs various services for Dot Hill, issues purchase orders and pays invoices for materials purchased for use in the maintenance of Dot Hill Products. A "Type B' DC has a financial relationship with Supplier.

        3.4  Engineering Change Order ("ECO") shall mean the mechanism by which a party notifies the other party of a change to the Product.

        3.5  Field Replaceable Unit ("FRU") shall mean a Product or subassemblies thereof which can be replaced at the customer site.

        3.6  First Customer Ship ("FCS") shall mean the initial production shipment of Product by Supplier to Dot Hill.

        3.7  No Trouble Found ("NTF") shall mean Product which Dot Hill has returned as defective but which passes Supplier's standard test process (as approved by Dot Hill). NTF does not include Product which incurred any ECO upgrades and/or adjustments by Supplier.

        3.8  Product shall mean the Products and FRUs/DRUs listed on Exhibit B-5, including any third party products incorporated therein, as well as new Product later released and confirmed in writing by Supplier via electronic mail or updated price list.

        3.9  Product Specification shall mean the written performance representations, mechanical dimensions and descriptions, electrical and timing requirements, component information, and configuration for the Product purchased by Dot Hill, whether generated by Dot Hill or Supplier, which have been agreed to in writing by the parties.

        3.10 Regional Stocking Location ("RSL") shall mean Dot Hill or third party facilities designated by Dot Hill which are responsible for storing and processing FRUs.

30



        3.11 Repair Service shall mean minor adjustments to Product, repair of defective Product, or provision of Repair or Replacement Product.

        3.12 Repaired or Replacement Product shall mean Product of the same model and part number, but not necessarily the same serial number, used to replace defective Products. This Product can be either new or of a like new condition.

        3.13 Return Material Authorization ("RMA") shall mean the formal authorization from Supplier under which Dot Hill returns Product for repair or replacement.

        3.14 Dot Hill Office shall mean a Dot Hill facility.

        3.15 Dot Hill shall mean Dot Hill Enterprise Services for the purpose of this Exhibit B.

        3.16 Supplier Corrective Action Request ("SCAR") shall mean Dot Hill's formal request mechanism for corrective action issued to Supplier.

        3.17 Third Party Repair Supplier shall mean a third party who performs repair services for Dot Hill.

4.0  Repair Services and Requirements

        4.1  At a minimum, Supplier shall maintain, directly or through agents, the fully equipped and staffed facilities specified in Exhibit B-1 to a level sufficient to meet the agreed performance targets. On at least a monthly basis, Dot Hill and Supplier shall review the manangement of the FRU pool, and make any appropriate agreed upon changes thereto.

        4.2  Supplier will provide FRU support as follows:

            4.2.1    Supplier must identify all Product FRUs by a unique identifier and provide them to Dot Hill. Supplier agrees to coordinate its FRU identification criteria to fully meet Dot Hill's needs within ten (10) days of the Effective Date.

            4.2.2    Supplier agrees that all of its Product FRUs meet Dot Hill's requirements for the Dot Hill FRU ID program.

            4.2.3    FRUs are required on a worldwide basis, with volumes dependent on system forecasts and MTBF results and Supplier will meet or exceed Dot Hill's worldwide FRU needs as required by Dot Hill.

        4.3  Supplier shall ship a Repaired or Replacement FRU to Dot Hill within three (3) working days after receipt of Dot Hill's RMA request. FRUs may be supplied from an exchange pool of Product meeting the Product Specification provided by Dot Hill and is free from defect.

        4.4  If Supplier has not received a Product back from Dot Hill for in-warranty repair within fifteen (15) days after receipt of an RMA for such Product, Supplier will notify Dot Hill in writing that Supplier has not received such applicable Product. If Dot Hill fails to return such Product to Supplier within fifteen (15) days after receipt of written notification thereof from Supplier, then Supplier may generate an invoice and charge Dot Hill the applicable sales price for a Product if Supplier has previously provided to Dot Hill a comparable Product without charge as part of in-warranty repair service. This Section 4.4 shall not affect the provisions of Section 4.3 in any manner.

        4.5  Dot Hill goal is 100% on time delivery performance and quality goal is [...***...]. Supplier agrees to meet these goals for FRUs and all repairs.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

31


            4.5.1    For purposes of this exhibit, "Unexpected Failures" shall mean FRU failures which are related to the identical root cause occurring within [...***...] after the date of delivery of the FRU, equal to or in excess of the rate (the "Unexpected Failure Rate") set forth in each Award Letter, resulting from defects, in workmanship, manufacturing process, or design (but specifically excluding therefrom, any design or specification provided by Dot Hill). Supplier will pass through to the benefit of Dot Hill warranties provided by component and sub-system suppliers.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            4.5.2    In the event of a suspected Unexpected Failure, Dot Hill shall promptly notify Supplier, and shall provide the following information, if known and as may then exist: a description of the defect, and the suspected lot numbers, FRU IDs or other identifiers, and delivery dates of the defective FRUs. Dot Hill shall also deliver or make available to Supplier, samples of the defective Products for testing and analysis. Within five (5) days of receipt of Notice from Dot Hill, Supplier shall provide its preliminary findings regarding the cause of the failures. Thereafter, Supplier shall promptly provide the results of its root cause corrective analysis, its proposed plan for the identification of and the repair and/or replacement of the affected FRUs, and such other appropriate or desirable information.

            4.5.3    The parties shall also cooperate and work together to expeditiously devise and implement a corrective action program which identifies the defective units for repair or replacement, and which minimizes disruption to the end user.

            4.5.4    In the event of an Unexpected Failure, Supplier shall be responsible for (i) repair and/or replacement of the defective FRUs; or (iia credit or payment to Dot Hill in an amount equal to the cost to Dot Hill for qualified, nondefective replacement FRUs acceptable to Dot Hill; b) [...***...]; and c) reasonable freight and transportation costs incurred in connection with the repair and/or replacement of the defective FRUs (and the Product in which the FRU is incorporated if the FRU cannot be separated without undue inconvenience or disruption to the end user).

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            Other costs not identified herein may be incurred by either party. The reimbursement, if any, of these costs will mutually agreed by the Parties.

        4.6  For a period of not less than [...***...] after the last delivery of each production Product to Dot Hill, (the "Service Period") Supplier agrees, at Dot Hill's option, to either continue manufacture of spare parts, FRUs and DRUs and provide reasonable quantities of the same to Dot Hill, or to provide Repair Services to Dot Hill, Dot Hill authorized TPRS's and DC's during the entire Service Period.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        4.7  If Supplier elects to discontinue Repair Service after the expiration of the Service Period, Supplier agrees to provide Dot Hill a minimum of six (6) months advance written notice of Supplier's intent to discontinue Repair Service.

        4.8  Product will be shipped to Dot Hill in a configuration defined by the Product Specifications and BOMs.

        4.9  Repaired or Replacement Product will be upgraded by Supplier to the then current Product revision level or to a revision level as documented and agreed upon by Dot Hill and Supplier.

32



        4.10 Replacement in Lieu of Return. During the warranty period of disk drives included in Products, in the event that Dot Hill is not permitted to return such defective disk drives for repair that are located within restricted government facilities, Supplier will provide replacement disk drives to Dot Hill, as required, at no charge to Dot Hill and without a demand for the return of such defective disk drives by Dot Hill provided that the applicable end user of such defective disk drives complies with the then-current "black hole" policy of Dot Hill.

5.0  Product Support

        Supplier will support Dot Hill to achieve the following:

        5.1  Serviceability requirements will be defined for this project, and the Dot Hill will need to be able to meet them. requirements may include such things as: no special tools required, maximum average time to repair, including FRU replacement. Diagnostics and troubleshooting coverage of the system to a minimum percent of the system (i.e., Diagnostics can identify a failing component across XX% of the system).

        5.2  The serviceability requirements defined for any Product will be based upon the Base Level Product Serviceability Requirements (BLPSR). These requirements must support the marketing and service delivery model.

        5.3  As part of these serviceability requirements, the product, or product concept, must be able to provide first fault isolation to a single FRU with a [...***...] success rate by general availability (GA) of the product. If it can not, the service cost estimates will reflect this lack of functionality.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

6.0  Price

        6.1  Unless otherwise provided in the Manufacturing Agreement, there shall be no charge to Dot Hill for Repair Services (including, but not limited to, labor, material testing or packaging) during the warranty period.

        6.2  All costs for out of warranty repair prices, including but not limited to labor, material, testing and packaging, are as shown in Exhibit B-4.

        6.3  Repair prices shall not increase for at least [...***...] from termination of the warranty period for the first order of production level units of Product shipped to Dot Hill under this Agreement. Any subsequent change in pricing shall require written notification to Dot Hill. Any increase will require notification ninety (90) days prior to the effective date and must include justification for the increase.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

7.0  Payment

        7.1  Dot Hill shall be liable to pay only for Repair Services, FRUs and DRUs ordered by and invoiced directly to Dot Hill. Dot Hill shall not be liable to pay for any Repair Services, FRUs and DRUs ordered by DC's or TPRS's. Supplier shall determine the creditworthiness of any named DC or TPRS and, with price, quality, warranty and leadtimes determined by this Agreement, shall arrange credit and other terms directly with such DC's or TPRS's. Repair Services ordered by DC's or TPRS's for Products shall be added to Dot Hill's cumulative volume of Repair Services.

33



        7.2  Dot Hill's purchase order number, Product serial number, RMA number, or other required reference numbers shall be clearly identified on all correspondence, shipment, and invoice documentation associated with Repair Services.

8.0  Freight and Import/Export Fees

        8.1    Freight and Import/Export Fees—In Warranty Products.    Supplier shall pay all outbound freight charges, duty, taxes, customs and/or brokerage fees associated with and resulting from the return of the repaired Product to Dot Hill. Supplier will ship returned Product by the same method used inbound. 8.2 Freight and Import/Export Fees—Out of Warranty Products. Dot Hill shall pay all freight charges, duty, taxes, customs and/or brokerage fees for shipment of the defective Product to Supplier. Supplier is responsible for freight charges associated with shipment of repaired or Replacement Products to Dot Hill. Repaired Product will be shipped by the method indicated in exhibit C..

        8.3    Expedited Transportation.    All Product, whether in or out of warranty, which is past due from the date established by the RMA and tracked in the purchase order shall be shipped by the most expeditious method at Supplier's expense.

9.0  Repair Warranty

        9.1  Supplier agrees to provide in warranty and out of warranty repairs on all Products and FRUs, for at least [...***...] after the last delivery of production Product.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        9.2  All Repaired or Replacement Products and FRUs shall be warranted by Supplier to perform in accordance with the applicable Product Specification or portion thereof as agreed to in writing by the Supplier and Dot Hill, and shall be free from defects in material and workmanship as follows:

            a.    In warranty: [...***...] from the date of receipt by Dot Hill or for the remainder of the original Product warranty, whichever is greater.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            b.    Out of warranty: [...***...] from the date of receipt by Dot Hill.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        9.3  Repairs on Products or FRUs shall be handled in accordance with the terms of this Exhibit B.

        9.4  Supplier shall provide Dot Hill with applicable repair costs, replacement costs, lead times, changes in MTBF data and other pertinent data points.

10.0 NTF's

        10.1    No Trouble Found ("NTF")—In Warranty and Out of Warranty    

        NTF charges will be set forth in Exhibit B-3. NTF charges set forth in Exhibit B-3 will apply only in the event that the number of units determined to be NTF exceeds [...***...] during the [...***...] after Dot Hill's general availability of a Product, and [...***...] thereafter, of the total units returned to Supplier for repair each month that are found to be NTF for a specific Product, which has been agreed

34



upon by Dot Hill and Supplier in writing, which agreement as to such specific Product shall not be unreasonably withheld, delayed or conditioned.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        10.2 Regardless of whether or not a Product is determined to be NTF or repaired, it must be upgraded to a revision level accepted by Dot Hill. NTF charges do not include the cost of upgrading any Product to a revision level agreed upon by Dot Hill and Supplier. Upgrade charges will be identified separately.

11.0 Inventory Management

        11.1 Supplier shall follow adequate procedures for the proper control of Dot Hill inventory. Record keeping shall include, but not be limited to, the maintenance of accurate, updated records of the Dot Hill inventory and the use of an inventory tracking system that measures physical inventories, cycle counting, and other adjustments to maintain accuracy.

        11.2 Cycle count results shall be reported by Supplier to Dot Hill within two (2) working days after Dot Hill's initial request.

        11.3 Supplier shall be responsible for all Dot Hill owned Product inventory variances in Suppliers' possession. If Supplier is unable to reconcile any inventory variance for Products in Supplier's possession, Supplier shall be liable for the unaccounted inventory and will: (i) provide Dot Hill a like unit or, (ii) upon Dot Hill's agreement, give Dot Hill full credit for Dot Hill's replacement cost of the missing item within thirty (30) days after discovery of the variance.

        11.4 Supplier shall be responsible and bear the risk of loss for any test equipment, system hardware, and/or bailed materials provided by Dot Hill in support of Product repair. If Supplier is unable to reconcile any variance in such equipment and/or material, Supplier shall be liable for the unaccounted equipment and will provide Dot Hill a full credit for Dot Hill's replacement cost of the missing item within thirty (30) days after discovery of the variance. Supplier shall use its best efforts to provide Dot Hill with a list of all its requirements for equipment unique to Dot Hill's Products ninety (90) days prior to initiating Product repair support.

35



Exhibit B-1

Supplier's Repair Facilities

Solectron Global Services
260 S. Milpitas Blvd.
Milpitas, CA 95035
Contact: Dot Hill Program Manager
Fax: (408) 957-3198

36



Exhibit B-2

Not Used

37



Exhibit B-3

NTF Charges

        The NTF per unit charge is: U.S. $[...***...] per unit.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

38



Exhibit B-4

Out of Warranty Repair

        [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

39



EXHIBIT C

SUPPLIER'S QUALITY PROGRAM

1.0  Purpose

        This exhibit defines Dot Hill's requirements for Supplier's quality program ("Quality Program") and Supplier's responsibilities for manufacturing, inspecting, testing and supplying production Product(s) to Dot Hill. Additional Customer Support quality requirements are set forth in Exhibit C-1 attached hereto.

2.0  Scope

        This exhibit describes Dot Hill's requirements for the Quality Program for the manufacture of Product(s) for Dot Hill. Product(s) covered under this Exhibit C are fabricated materials and assemblies and electrical-mechanical turnkey assemblies ("Enclosure Products"). The term "quality" as used herein means conformance to the Specification for the Product (Dot Hill's Engineering document) and all other applicable Dot Hill process and Product specifications as they may be amended from time to time by Dot Hill Engineering Change Orders ("ECOs"). Specification shall mean the applicable Product specification for the Product(s), which may be changed from time to time by written agreement of the parties.

        2.1    Objective    

            Dot Hill's objective is to achieve "ship to stock" status for all Products shipped to Dot Hill as a result of Supplier consistently meeting the Quality Program defined in this exhibit.

        2.2    Applicable Documents    

    Dot Hill's process and Product specifications
    Supplier's Product Specification
    Supplier Scorecard Procedure
    ISO 9000
    Supplier Engineering: Mass Storage Group Supplier Certification Process
    Additional Documents (applicable to Enclosure Products):
    Dot Hill's Color Specifications
    Dot Hill's Paint Specifications
    Dot Hill's Global Cosmetics Quality and Workmanship Standards
    First Article Procedure

3.0  Precedence of Documents

        In the event of a conflict between the terms and conditions of this Agreement, Dot Hill's Specification, Dot Hill's process and Product specifications, and this Exhibit C, the order of precedence shall be as follows: (1) this Agreement, (2) Dot Hill's Specification, (3) Dot Hill's process and Product specifications, (4) this Exhibit C.

4.0  Supplier Process Requirements

        Supplier shall adhere to a quality/manufacturing plan (including a data collection/tracking/reporting system) ("the Process"), that will ensure compliance with the requirements and terms and conditions of this Exhibit C, the Agreement, and ISO 9000. The Process and procedures developed by Supplier shall be documented. Dot Hill will review this Process during the Process Certification period (see Section 5.5 of this exhibit). Supplier is responsible for the quality of Product(s) and/or components procured or manufactured for Dot Hill. Approval of Supplier's Process by Dot Hill does not relieve Supplier of this responsibility. Supplier shall develop and implement a process for initial and ongoing/periodic process certification of internal and external suppliers for components and all major subassemblies. Supplier will provide copies of certification results/reports to Dot Hill upon request.

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        4.1    Process Flow Charts    

            Supplier shall provide a general process flowchart for the Product(s) and major subassemblies as agreed to by Dot Hill and Supplier and shall identify all assembly, test, and inspection subprocesses.

        4.2    Data Collection Systems    

            Supplier shall implement a "Weekly Value Chain Quality Chain Reporting System". The Data Collection System will show where failure data is collected and detailed process yield targets. Supplier shall provide on-going reports (via electronic or web-based method) of current yields, the top three (3) pareto failures per critical process, failure analysis ("FA") and corrective action ("CA") documenting continuous improvement and Ongoing Reliability Testing ("ORT"), at Dot Hill's option. This will be reviewed by Dot Hill during the Process Certification.

        4.3    Configuration Control    

            Supplier must develop and implement a "Dot Hill Configuration DPM Goal Quality Assurance Plan" prior to production start, as mutually agreed upon by the parties, which will include, but not be limited to, the following. DPM, as defined herein, means Defects Per Million.

    FA plan
    Reporting methodology/format
    Closed loop CA plan
    Individuals and/or team identified as owners of the plan
    Process to include alert levels and trigger points
    Specifications required, maximum time for actions to be completed, escalation and review process.
    Statistical DPM measurement method
    Dot Hill Supplier Engineering: Quality Demonstration Test Plan

        4.4    Quality Assurance Plan    

            Supplier must develop and implement a "Dot Hill Configuration DPM Quality Assurance Plan" prior to production start, as mutually agreed upon by the parties, which will include, but not be limited to, the following:

    FA plan
    Reporting methodology/format

      Weekly unless agreed otherwise:

              1.    Yield/DPM report (all critical stations, including pareto with FA/CA for the top 3-5 pareto items with targets);

              2.    Outgoing Quality Test/Audit DPM report with FA/CA for all failures;

              3.    DPM Improvement Plan if greater than Dot Hill goal (updates weekly or biweekly);

              4.    Corrective Action Report ("CAR") Tracking Log;

              5.    Dot Hill site first level FA reports;

              6.    FA/CA reports; and

              7.    CAR tracking report.

    The reporting frequency of the reports listed below will be as reasonably requested by Dot Hill:

              1.    Quality Demonstration Test ("QDT") DPM report with FA/CA for all failures

              2.    ORT/Periodic Reliability Sequential Test (PRST) chart with FA/CA for all failures

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              3.    Test Demo/QDT reports for beginning of program (one time—reference Process Certification Test)

              4.    Annualized Failure Rate ("AFR") report (Dot Hill's and other comparable customers' monthly data and 5 month rolling average) (monthly)

              5.    Turn-around time ("TAT") tracking reports

    Closed loop CA plan
    Individuals and/or team identified as owners of the plan
    Process to include alert levels and trigger points
    Specifications required, maximum time for actions to be completed, escalation and review process.
    Statistical DPM measurement methodology process to proactively inform Dot Hill of any Products suspect of not meeting Dot Hill's quality or reliability requirements along with risk assessment
    Dot Hill Supplier Engineering: Quality Demonstration Test Plan

        4.5    Control of Purchases    

            Supplier will have a Quality Program that provides a reliable means of determining the quality and reliability levels of all purchased supplies, material, and components used in the manufacture of Product(s).

            In the event Supplier desires to change the vendor or selected source of a component used in the manufacturing of Product(s), Supplier shall collect quality/evaluation data to support and justify the change (data must show that quality levels are sustained and/or improved). The quality data will be made available to Dot Hill at least sixty (60) days prior to implementation by Supplier. Section 4.8 below details what source changes require prior notification.

            In the event that a problem is identified in the availability or quality of purchased supplies, materials or components used in the manufacture of Product(s), upon Dot Hill's request, Supplier agrees to permit Dot Hill to participate in the development of a Corrective Action plan, which may include Dot Hill personnel accompanying Supplier's personnel to vendor sites to perform process and design audits and view CAs.

            Supplier is responsible for all inspections/tests of Sub-tier Supplier-purchased or Supplier-produced parts to ensure conformance to the Specification. Supplier will develop and implement a plan for the tracking of individual components by production lot for at least one (1) year from the date of delivery by Supplier of Products that consist of or contain such components. Such plan and the implementation thereof will be similar in all material respects with the plan that Supplier is developing and plans to use with Sun Microsystems, Inc. Supplier will use commercially reasonable efforts to implement any such plan prior to the date on which Supplier makes available, in volume, Products to Dot Hill. Supplier shall not use any non-conforming purchased or produced parts.

        4.6    Defect-Free Program/Corrective Actions    

            Dot Hill's goal is to receive Product(s) that are defect-free. Supplier shall document and implement a defect-free program as part of the Process which constantly reduces the defect rate of its Product(. Dot Hill shall not be obligated to accept any defective Product(s) shipped by Supplier.

            Supplier will establish a program to ensure the performance of effectiveness CAs. This program will be based upon information derived from failure reporting and analysis and will ensure that parts, components or assemblies are corrected so as to properly perform their intended function. Supplier shall maintain records of CAs indicating the frequency of defect during fabrication of Product(s), the proposed corrective change in process, evaluation of its effectiveness,

42


    and an effective date, date code and serial number for implementation. Such records will be posted on Supplier's Value Chain website (referenced in Section 4.2 above) for review by Dot Hill.

        4.7    Changes in Manufacturing Process or Product    

            In the event that Supplier desires to change the Product or its fundamental manufacturing process, Supplier shall notify Dot Hill in writing within a reasonable period (no less than sixty-five (65) days unless such shorter period is agreed to be Dot Hill in advance based on the critical nature of implementation of the change, which agreement will not be unreasonably withheld, delayed or conditoned) prior to the effective date of the proposed change and provide Supplier deviation, Engineering Change Request ("ECR")/ECO) or process change notification document(s) to Dot Hill for formal review/approval. Supplier will not implement any change to a Dot Hill configuration which is not approved by Dot Hill in writing, such approval not to be unreasonably withheld, and/or will have a negative impact on Product quality or reliability. Examples of changes which require notification include, but are not limited to, the following:

    Changes in major test equipment
    Changes in burn-in time or environment
    Changes in manufacturing facility locations
    Any changes that affect the form, fit, function, quality, reliability, serviceability or safety of the Product(s).
    Any change to the Product affecting clock speeds.
    Any change of a programmed part on the Product(s).
    Any change to a custom or semi-custom integrated circuit.
    Any change made to correct a problem in a Dot Hill application, made at the request of Dot Hill.
    Any change made to the board fab.
    Any change to material specified in Dot Hill's Specification/Drawings (Enclosure Products).

            Supplier shall supply Dot Hill copies of all ECOs affecting the Product.

            Supplier agrees to provide verbal notification to the appropriate Dot Hill SE of all other process changes which do not affect form, fit, function, serviceability, or safety.

            Supplier shall implement such changes in the process only if collected quality/evaluation data verifies that quality and reliability levels would be sustained and/or improved as a result of such change. The quality data must be submitted to Dot Hill for review before implementing the change.

        4.8    Re-Qualification    

            Major changes in manufacturing process will require re-qualification and/or process re-certification to the Specification, except to the extent Dot Hill waives this requirement by providing written consent, which consent will not be unreasonably withheld, delayed or conditioned. Dot Hill may require, at its sole discretion, that Supplier perform reliability tests if applicable to Product to confirm an equivalent or improved reliability of the Product(s). Supplier shall coordinate notification of planned major changes with Dot Hill. At Dot Hill's request, Supplier shall run a pilot production.

            All Product and process changes affecting form, fit, function, quality or reliability require Supplier to submit a completed Qualification Data Package, reference "Quality Data Package Expectation" provided by Dot Hill to Supplier. The Quality Data Package must be completed and supplied to Dot Hill at least sixty (60) days prior to implementation of the change. Reimbursement

43


    for costs associated with the above requirements will be as mutually agreed prior to any re-qualification

5.0  Product Qualification Program

        This section describes a series of reviews and tests that Supplier must accomplish during the product development and pilot build of its Product(s).

        5.1    Process Certification    

            5.1.1    Products    

              Supplier will conduct PCTs prior to the start of Dot Hill production. The purpose of these tests is to have Supplier demonstrate that its manufacturing process is stable and capable of producing high quality product in volume.

              Required documentation will include, but not be limited to, the following:

        Parts lists, schematics, and mechanical drawings that have been released to manufacturing for production build.
        Procedures for all phases of the production assembly and test of the Product.
        Demonstration that modifications to Dot Hill's specified baseline test/burn-in times are adequate to eliminate residual infant mortality.
        Yield and pareto data for all test and inspection points covering a sample quantity defined by Dot Hill. Pareto, as defined herein, shall mean a list of failures. At Dot Hill's option, a representative of Dot Hill may be sent to Supplier's factory to observe the build.

            5.1.2    DF* (Design for Manufacturability, Design for Testability, etc.):    Supplier will implement all DF* recommendations as identified by Dot Hill, Supplier's "Open Bug GAP Report", and External Manufacturer(s) recommendations prior to P2 build. Supplier will review all fixes with Dot Hill Operations Engineering prior to DF* implementation.

            Any additional gaps identified by Supplier during any pre-production or production volume phase throughout the entire supply chain is subject to review by Dot Hill Operations Engineering. Any gaps identified by Dot Hill Operations Engineering will be communicated to Supplier for review/verification and implementation in a timely fashion.

            5.1.3    Design/Compliance Verification:    Dot Hill Operations Engineering will review all Supplier Product design verification test plans and results against Dot Hill's best practices. Any gaps identified will be reviewed with Supplier for applicable modifications.

            5.1.4    Supplier Assembly Tooling and Enclosure Products Tool/Process Qualification.    No data or samples will be submitted for Dot Hill's approval until Supplier has inspected the mutually agreed upon quantity of parts and has ensured that the tool/process satisfies Dot Hill production level drawing and engineering specifications. This requirement also applies to any re-submission that may be required. Submission of gauge Reproducibility and Repeatability reports to Dot Hill is required for all critical assembly tooling prior to production of a part/assembly for Dot Hill.

            For Supplier developed Dot Hill Tooling, Supplier shall provide complete tool design drawings to Dot Hill's SE for approval prior to construction of Dot Hill tooling. Tool Approval/First Article Inspection. Supplier shall provide to Dot Hill, for its approval, data obtained from a 100% inspection of all dimensions/specifications of the initial parts produced to evaluate the tooling and set-up. These parts shall be run under production conditions (e.g. correct speed and proper temperature). Each cavity of a multi-cavity mold must be inspected and approved.

            If heat treating and/or plating or coating is specified, the parts must be re-evaluated and additional data collected after these processes have been completed.

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            Dot Hill reserves the option to verify and validate any and all First Article results.

            Reimbursement, if any, of costs associated with qualification, inspection, design and creation of tooling will be as mutually agreed.

            5.1.5    Process Capability    

            Supplier shall produce a Process Capability Study which analyzes the information and data for the variable characteristics of all processes in a mutually agreed upon format. Supplier shall adjust processes as indicated by the Process Capability Study results to achieve targeted quality goals. Supplier shall develop X/R charts or comparable information to evaluate the capabilities of the processes. All critical dimensions or features of parts called out in Dot Hill's drawings shall meet a Cpk index of 1.33 (industry standard measurement).

        5.2    Quality Systems Requirements    

            Supplier must maintain a defined Quality System for Product measurement and evaluation throughout the manufacturing process. The Quality System shall monitor incoming material control, work-in-process and final Product and packaging. The Quality System shall include:

              (a)  Acceptance processes and facilities

              (b)  Maintenance and calibration of gauging and test equipment

              (c)  Sampling plans and First Article inspection

              (d)  Control and disposition of non-conforming material

              (e)  Records maintenance

              (f)    Ship hold and Stop-ship authorization procedures

              (g)  Reliability and qualification test data for Product

        5.3    Packaging Requirements    

            Specific packaging requirements beyond the standard process will be supplied by Dot Hill as required. In all cases packaging and outer packaging must be provided to ensure all material arrives at Dot Hill undamaged.

        5.4    Dot Hill Quality Levels    

            Supplier's quality levels for Product are measured in DPMs and shall cover the entire manufacturing process, Supplier post pack audit and customer DOAs. Failures will be attributed to Supplier's process or Product unless Dot Hill and Supplier mutually agree that such a failure was not caused by Supplier. Minimum targeted DPM rates during production are set forth below.

            Beyond month one of production, all Product failures in excess of the DPM requirements below will be required to have a documented improvement plan. Where required by Dot Hill, this plan will also contain extraordinary action plans such as pre-screening. Dot Hill also reserves the right to place Products which exceed the DPM requirements on stop-ship.

            Failure rates – # of verified failures divided by the # of units used (by Dot Hill and/or Dot Hill contractors) multiplied by 1,000,000.

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    OEM Storage Goals

Production items

  First Quarter
  Second
Quarter

  Third Quarter
  Fourth
Quarter and
beyond

In circuit test   [...***...]   [...***...]   [...***...]   [...***...]
Board level functional test   [...***...]   [...***...]   [...***...]   [...***...]
System level functional test   [...***...]   [...***...]   [...***...]   [...***...]
Post pack audit   [...***...]   [...***...]   [...***...]   [...***...]
Defects on arrival   [...***...]   [...***...]   [...***...]   [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            Both parties acknowledge that the above DPM levels are initial estimates of reasonable targets for the Products. The parties will review such goals every ninety (90) days after the first quarter of production of the Products and reset the targets as mutually agreed, which agreement shall not be unreasonably withheld, delayed or conditioned. It is anticipated that quality levels will continue to show improvements from these baselines over time. As Dot Hill's internal integration DPM rates decrease, Dot Hill reserves the right to re-negotiate these DPM requirements with Supplier. Steady state DPM will be used for the purposes of scorecarding quality.

        5.5    Actions Related to Excessive DPM Rates and/or Unexpected Failures    

            If the Product(s) fail to meet the minimum target DPM goals, Supplier will perform a root cause analysis to attempt to identify problems that may have caused such failure. Dot Hill and Supplier agree that in the event Product fails to meet the DPM rates set forth in Section 5.4 above, and the cause is due to Supplier workmanship or Supplier purchased materials, then Supplier shall implement immediate corrective actions, at Supplier's expense and in accordance with an plan and schedule that has been agreed to by Dot Hill, to screen out the defects causing the yields to exceed the requirements until long term corrective actions are implemented and proven effective. Said corrective actions may include, but are not limited to, the following:

    Extended component, sub-assembly and/or final assembly level burn-in to remove any latent failures.
    Special screening tests in Supplier's process.
    Extend the test time of final/post-final function test(s).

6.0  Supplier Audit Programs

        Supplier shall perform a series of monitoring tests to ensure that its Product(s) conform to Dot Hill's requirements. A brief description of each test requirement follows.

        6.1    ORT    

            Supplier shall conduct ORT tests in accordance with mutually agreed upon criteria. The testing will be conducted at Supplier's site in a manner mutually agreed upon between the parties. The ORT test results shall be delivered to Dot Hill on a weekly basis and shall include details of any FA and CAs taken to address any ORT failure. Supplier shall report ORT failures to Dot Hill within twenty-four (24) hours after occurrence.

        6.2    Field MTBF and AFR Reporting    

            Supplier will implement a process and worldwide database to effectively track monthly field returns by Product (model). Supplier will provide all data requested by Dot Hill by the 15th of each month. Data must be provided for Dot Hill population only and a separate reporting for "Other Supplier Customers".

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        6.3    Ongoing Quality Audit    

            Dot Hill and Supplier shall agree to a statistically valid method for estimating the ongoing quality level of every shipment prior to delivery to Dot Hill. Any lots not meeting the agreed upon quality level will be 100% screened by Supplier to ensure their conformance to the Specification. At Dot Hill's request, Supplier shall conduct Dot Hill application-specific process monitoring tests. The purpose of this testing is to monitor the ongoing performance of manufacturing processes and to identify Supplier's manufacturing process problems at Supplier's site.

            Testing will be conducted on equipment as specified by Dot Hill. Dot Hill shall provide procedures, equipment lists, and analysis of test results. Supplier shall set up the test, maintain the equipment, analyze the root cause of all failures and take appropriate CAs. The following provisions are also applicable to Enclosure Products.

            Process Control. Supplier shall maintain control of the manufacturing process utilizing process capability charts. Supplier will notify Dot Hill when the established control limits have been reached or exceeded.

            Deliverable Inspection Data. Supplier shall submit to Dot Hill control charts and data for all controlled dimensions outlined by Dot Hill at intervals designated by the responsible SE.

        6.4    Periodic Specification Testing (PST)    

            Supplier shall re-test the Product to the full Dot Hill Specification, including beyond spec margin testing and test demonstration, on a periodic basis to confirm ongoing performance to the Specification and to verify that there are no major changes to design margins. The specific timing of this test will be determined by mutual agreement of the parties prior to the start of production. Supplier shall provide a detailed plan for Dot Hill's approval at least once per quarter. If at any time any of the Dot Hill quality metrics are triggered, PST and test demonstration Product validation will be required. These triggers include, but are not limited to, the following:

    Factory DPMs
    Reliability
    Defects on Arrival ("DOA")
    Dot Hill customer escalations

            Dot Hill ORT or PPA reimbursement, if any, of costs associated with the above will be as mutually agreed.

7.0  Dot Hill Audit Programs

        After the Product(s) have been introduced into manufacturing, Dot Hill may choose to conduct the following tests to ensure conformance to the Specification.

        7.1    Source Inspection    

            Dot Hill may elect to source inspect lots prior to shipment from Supplier's factory during the initial stages of production or until a reasonable confidence level has been established. Source inspection may be initiated or terminated at Dot Hill's option. Supplier shall permit a Dot Hill employee or representative to visit the factory to source inspect finished lots. Inspection shall be performed and lot acceptance shall be determined in accordance with a pre-agreed upon sample plan. Supplier shall assist the source inspector in unpacking, staging, inspecting, testing, and re-packaging sample units.

            Supplier shall screen rejected lots for discrepant parameter(s) and re-submit them for source inspection.

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            Acceptance at source inspection does not limit Supplier's responsibility for failures. Product quality and reliability is at all times the responsibility of the Supplier. If source inspection is required for more than one (1) month, Supplier will incur this expense.

            Supplier shall provide dedicated office space at its facilities for Dot Hill personnel to work, as needed.

        7.2    Supplier Process Audits    

            Dot Hill may conduct quality audits of Supplier's and its sub-tiers facility(ies) subject to twenty-four (24) hours advance notice, during normal business hours to determine Supplier's compliance with Dot Hill's quality requirements. These audits will include review of all aspects of the Process including without limitation FA. The Supplier will also have a documented procedure including frequency of audits of its sub-tier suppliers by Product manufacturing site and SQE.

        7.3    FA/Containment/CA Program    

            1)    TAT will be measured from the date of receipt of Product at Supplier's facility until Supplier's notification to Dot Hill of containment. Containment is defined as the CA, interim or final, which prevents shipment of Products to Dot Hill that have a risk of reproducing the problems found in the FA. In the event that Products which are analyzed are found to be NTF or are caused by a random component failure, containment will be considered complete when Dot Hill is notified, in writing, of the FA results. Random component failures will be documented by objective evidence of failure rate DPM history within Supplier's processes. In the event containment action is not the final CA, the final action will occur within thirty (30) days after Supplier's receipt of Product.

            2)    The TAT requirement hereunder is an average fourteen (14) calendar days from receipt of Product at Supplier to notification to Dot Hill of containment. Dot Hill agrees to expedite the return of Product requiring FA, with the intent that Products being returned for FA will not be held for consolidation.

            3)    Supplier will be responsible for tracking TAT and issuing a weekly summary report to Dot Hill. Supplier will also be responsible for issuing quarterly summary reports which will be used by Dot Hill as supporting data for FA responsiveness scorecard calculations.

            4)    Only Product FA requested by Dot Hill will be used for TAT calculations.

            5)    Dot Hill requires 100% FA on all Products failing in the following processes, and will notify Supplier of the requirement when the Return Material Authorization ("RMA") is requested. An expedited returns path must be identified for priority failures.

    Dot Hill worldwide customer DOAs
    Dot Hill internal Post Pack Audit, where applicable
    Dot Hill-specific qualification testing failures at Dot Hillor at key component suppliers
    Dot Hill Reliability Growth Test (RGT), Qualification, Pilot, Post Pack Audit, ORT and Process Verification Test ("PVT")
    Supplier "Dot Hill Test" (defined as process step for testing Products on Dot Hill systems at Supplier)
    Supplier's last 100% functional test station
    Supplier ORT
    Dot Hill customer escalations

            Supplier shall provide to Dot Hill full details of root cause corrective action results. In the case of escalations, Supplier will need to work directly with Dot Hill's field support staff.

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            For all of the above returns, priority FA is required as follows:

            2nd level FA completed within [...***...] after receipt and risk assessment where requested available within [...***...] after receipt.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            These Products will be included in the TAT calculation.

            6)    Dot Hill also requires FA on all trends found within Dot Hill's manufacturing process and critical worldwide customer failures. It is Dot Hill's responsibility to document and provide to Supplier, at the time of RMA request, the serial numbers of Products which require FA.

        7.4    Dot Hill Process Yield/Pareto Reports    

            Dot Hill shall review monthly yield and pareto reports from Supplier. Supplier shall at Dot Hill's request, review the reports and investigate any Product in-process for the top three (3) failures listed and advise Dot Hill of the results. Upon request by Dot Hill, Supplier shall provide detailed root cause FA and Supplier pareto information on a weekly basis.

            Quarterly meetings will be conducted to review Supplier's progress in improving its yields. Summaries of this information will be distributed to management in both companies. Dot Hill will use this information as a basis for awarding future business. Refer to Attachment 1 for a detailed list of reports required.

8.0  Request For Quote (RFQ) Package Contents (Enclosure Products)

        Dot Hill's Request for Quote (RFQ) package will contain a complete set of documentation, including all necessary Bills of Material (BOMs), Approved Vendor Lists (AVL), specifications and drawings for components and assemblies. Supplier shall review documents/product Specifications and drawings for manufacturability, verify that the correct engineering level is quoted, and provide a detailed quotation to Dot Hill.

9.0  Supplier Test Systems Program

        As referenced in Sections 5.0 and 6.0 above, Supplier is responsible for both initial and on-going testing to ensure the quality of its products. Where this testing requires the use of Dot Hill Systems, Dot Hill has implemented the "Supplier Test Systems Program." This program enables Supplier to purchase systems at significant savings.

        To be eligible for the above-referenced discounts, Supplier must use these systems exclusively for the testing of Product supplied to Dot Hill.Dot Hill and Supplier agree to work together to determine whether there is a need for Dot Hill systems to be used in the testing process and Dot Hill will at that time provide the program details to Supplier.

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EXHIBIT C-1

CUSTOMER SUPPORT QUALITY REQUIREMENTS

1.0  Purpose.

        This exhibit defines Dot Hill's requirements for Supplier's repair quality program and Supplier's responsibilities for testing and repairing Products for Dot Hill. This document will be used in conjunction with the Exhibit B and Exhibit C. For the purpose of this Exhibit C-1, Dot Hill shall mean Dot Hill's Enterprise Services Division.

2.0  Scope.

        This exhibit describes Dot Hill's quality requirements for worldwide repair of Product either by Supplier or by Supplier's authorized third party(ies). Dot Hill's goal is to receive Products from Supplier which are defect free. Therefore Dot Hill will measure Supplier to an average monthly or quarterly yield of [...***...]. This exhibit specifies the Supplier processes required in support of this goal.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

3.0  Applicable Documents.

    Title:
    Global Cosmetics—Quality—Workmanship Standards
    Engineering Specification for Part Identification Label
    Bar Code Marking Standard for Field Replaceable Units
    Labeling and Packaging Procedure for Repaired FRUs
    Mission Critical Repair Process
    Supplier Repair Data Reporting Specification
    (or applicable Auto Load Specification)
    Supplier Self-Surveillance Requirements

4.0  Dot Hill Audit Program.

        4.1    Initial Facility Qualification.    

            Dot Hill may require an initial facility qualification audit prior to permitting shipment of Repaired Product. This audit will cover all repair and business processes. Prior to the audit, Supplier will be required to complete the Dot Hill Audit Questionnaire, which will be provided by Dot Hill.

        4.2    Move and/or New Product Introduction Audit.    

            If Supplier moves a repair line, a repair facility, or starts up a new Product repair line in a previously requested facility, Dot Hill will permit shipment of Repaired Product from that facility only upon Dot Hill's written approval, such approval not to be unreasonably withheld, delayed or conditioned. In most cases, Dot Hill will require an on site audit of the facility prior to providing approval.

        4.3    Biennial Survey.    

            Dot Hill may perform qualification audits of each repair site every other year. This audit will cover all repair and business processes. Prior to the audit, Supplier will be required to complete the Dot Hill Audit Questionnaire, which will be provided by Dot Hill.

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        4.4    Random Audits.    

            Dot Hill may at any time conduct an audit of Supplier's repair facility(ies) during normal business hours to determine compliance with Dot Hill's requirements.

5.0  Supplier Process Requirements.

        5.1    Functional Performance.    

            Functional performance is defined in the Specifications corresponding to the Dot Hill FRU part numbers identified in Exhibit B-5 of Exhibit B or in the system level specifications.

        5.2    Process Commonality.    

            Supplier shall have the capability to control and make common across all repair locations, any and all processes that could affect Product quality or the fulfillment of Dot Hill requirements. These processes may include but are not limited to:

    Configuration control

    Minimum acceptable level

    Test equipment and software

    Process instructions

    Labeling

    Closed Loop Corrective Action ("CLCA")

    Packaging

    Inspection criteria

    Finished goods and raw inventory planning

    Engineering Change Order ("ECO") implementation

    Continuous improvement

    Process change control

    Deviations

    Stop ships/purges

        5.3    Multiple Returns.    

            Multiple returns means Product identified by serial and part number returned with a similar reproducible failure symptom [...***...] or more times, unless otherwise specified, during any [...***...] period as reported by Dot Hill or the Supplier's testing. Supplier shall have the capability to recognize, monitor, analyze and take corrective action on Multiple Returns repaired by Supplier or Supplier authorized third party(ies). Dot Hill and Supplier shall agree on a means to measure performance in this area and report as defined in Article 8 below. Dot Hill and Supplier will mutually determine if the returned Product should be repaired or replaced.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            Returns for ECO upgrade only and not due to field failure will not be considered in the Multiple Return count.

51


        5.4    Quality System.    

            Supplier shall maintain a documented quality system consistent with the requirements set forth in the ISO 9000 standards. The intent of this quality system is to provide for business and repair processes which are repeatable, sustainable and capable of meeting Dot Hill's quality, cost and delivery goals.

        5.5    Root Cause Failure Analysis.    

            Supplier shall have the capability to perform root cause and failure analysis and report findings in a timely manner, as shown below or as stated in Dot Hill's request, and to effectively capture and route Product requiring root cause analysis from identified defects or customer requests. Supplier shall maintain and track accurate and detailed records of all such failure analysis performed. Measurement for Failure Analysis ("FA") response is based on the date of receipt of the defective unit requiring FA by the supplier.

            5.5.1    FA on identified defects is required with corrective action within [...***...] after discovery of the defect.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

            5.5.2    Notification of the requirement for a root cause analysis may be provided to Supplier by phone, email, voicemail or fax prior to or after the return of the defective Product for repair.

            5.5.3    Reasonable requests for FA generated by Dot Hill's Corrective & Preventive Action System ("CPAS") require complete FA and written response via email or a mailed report within [...***...] after Supplier's receipt of the defective unit.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

    Failure Analysis requirements:

              a.    Duplication of the failure on all Products.

              b.    Sub-assembly that has failed (except for board Products).

              c.    Component on the sub-assembly that has failed.

              d.    Reason for the component failure, if required by Dot Hill, within thirty (30) days after determination of component failure.

        5.6    Supplier Corrective Action Request ("SCAR").    

            Supplier shall maintain a CLCA process for reactive events (defects) as well as continuous improvement efforts. Any SCAR issued by Dot Hill must be addressed by Supplier within Supplier's CLCA process. SCARs may be issued as a result of events which include, but are not limited to, an audit finding, quality defect, process failure. Supplier will respond to SCARs in accordance with the time frames specified in the applicable SCAR.

        5.7    Cosmetics.    

            Supplier shall comply with the requirements specified in Dot Hill's Global Cosmetics—Quality—Workmanship specifications.

        5.8    Labeling/Packaging.    

            Supplier shall comply with the requirements specified in Dot Hill's Engineering Specification for Part Identification Label; Bar Code Marking Standard for Field Replaceable Units; and

52


    Labeling and Packaging Procedure for Repaired FRUs, for all reworked/repaired FRUs or new units shipped to replace FRU failures.

        5.9    Mission Critical.    

            Products/FRUs which are Mission Critical will be designated as such in Exhibit B-5 with the initials "MC" after the part number. All parts designated as Mission Critical must be complaint with the Mission Critical Process and report data provided by Supplier in the format specified in Supplier Guidelines.

6.0  Supplier Notification Requirements.

        6.1    Stop Ships and Purges.    

            Supplier shall notify Dot Hill in writing of any discrepancy in Product quality which may have a detrimental effect on previously shipped Product or which may result in a stop ship or purge. Supplier will make recommendations regarding the disposition of this material. and Supplier agrees, at Dot Hill's request, to sort and rework all material at Supplier locations. Costs associated with stop ship and purge activity, attributable to Supplier, will be borne by Supplier. Costs not attributable to Supplier will be borne by Dot Hill.

        6.2    Repair Process Change Notification.    

            In the event the Supplier desires to change the fundamental repair process in such a way that may impact form, fit, function, quality, reliability, serviceability, or safety, Supplier shall notify Dot Hill in writing within a reasonable period (no less than [...***...] prior to the Effective Date. Examples of changes which require notification include, but are not limited to:

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

    Major test equipment or procedures,

    Major repair processes,

    Burn-in time of environment,

    Repair locations,

    Final acceptance criteria,

    Packaging,

    Re-layout or relocation of a repair line within a facility, and

    Cosmetic criteria.

            Supplier agrees to provide verbal notification to the Dot Hill Supplier Engineer, within [...***...] of all other significant repair process changes that do not affect form, fit, function, serviceability or safety. Supplier shall implement such changes in the process only if collected data verifies that quality and reliability levels would be sustained or improved. Said data will be made available for Dot Hill review upon request.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        6.3    ECOs.    

            Supplier shall have the capability to manage ECOs throughout all repair and stocking locations and implement such ECOs in a timely manner.

53


            Supplier will integrate its ECO and field change/notification processes with that of Dot Hill's, for example Dot Hill's ECO, FIN, and FCO processes, so that all changes made to a Product are communicated to Dot Hill in a timely and effective manner to a Dot Hill specified web site or alternative location in accordance with the requirements of this Agreement.

            Upon Dot Hill's request, and at Dot Hill's expense, Supplier will provide documentation, tools and parts needed to implement ECOs at Dot Hill or Dot Hill's TPRSs.

7.0  Quality Monitoring and Verification Requirements.

        7.1    Self Surveillance.    

            It is Dot Hill's goal to implement Supplier Self-Surveillance where feasible. The Supplier shall have a system of controls in place which assures consistent high quality repair and handling of Dot Hill Products. This will include a means of tracking, analyzing, and continuously improving post process quality results. The Supplier Self-Surveillance Requirements are outlined in the Supplier Guidelines.

        7.2    Incoming Inspection.    

            7.2.1    Self-Surveillance Implemented.    

              Dot Hill may perform incoming inspections and testing of Repaired Products consisting of a functional test according to a Dot Hill test procedure and/or a visual/mechanical inspection. The sample size may be adjusted at Dot Hill's discretion and may be based upon the Supplier's Self-Surveillance quality level attained as described in the Supplier Guidelines.

            7.2.2    Self-Surveillance Not Implemented.    

              Dot Hill may utilize its monthly incoming inspection results as the Supplier's quality performance measurement. Acceptance at incoming inspection does not limit Supplier's responsibilities for Product failures.

            7.2.3    Supplier shall maintain an internal continuous improvement plan to demonstrate how it will achieve the DPM goal set forth in Article 2 above.

        7.3    NTF Testing.    

            All tests to be used for NTF testing will be those tests used in the production process unless otherwise mutually agreed. The results of these tests will be used to determine applicable NTF charges.

8.0  Reports and Data.

        8.1    Monthly Quality Report.    

            Supplier shall submit a monthly quality report to Dot Hill covering three distinct categories:

    Receiving and/or source inspection performed and reported by Dot Hill.

    Multiple Returns (see Section 5.3).

    Self Surveillance by Supplier (see Section 7.1).

    For each of these categories, the report shall include:

    Performance trend.

    Pareto analysis of defects based on root cause determination.

    Listing and status of suitable corrective actions, recovery plans and/or improvement plans.

54


    Detail by serial number of defects and associated analysis.

            Supplier is responsible for correlation analysis across the three categories in order to identify common issues. The report shall be summarized at the worldwide level and delineated as appropriate to clearly identify areas requiring corrective action.

        8.2    Repair Data Reporting.    

            Supplier shall comply with the requirements specified in Supplier Repair Data Reporting Specification.

        8.3    Monthly Business Reporting.    

            Supplier shall be able to generate and provide to Dot Hill the following reports on a monthly basis.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        8.4    Quarterly Business Reporting.    

            Supplier shall be able to generate and provide to Dot Hill the following reports on a quarterly basis.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

      [...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

        8.5    Informational Updates.    

            Supplier will provide updates to the following items specifically as they relate to Repair Services as part of the regularly scheduled meetings between Dot Hill and Supplier:

              a.    State of the Supplier's business;

55


              b.    Any planned expansions, additions or moves;

              c.    Any new state of the art processes being implemented;

              d.    Additional capabilities;e. ISO 9000 compliance plan achievement; and

              f.      Training for service, both internal and external (Supplier's contractors).

        8.6    Additional Information.    

            If requested by Dot Hill, Supplier shall provide within five (5) working days on hand defective inventory status by Dot Hill part number.If Supplier's performance falls below [...***...], additional reports may be required by Dot Hill. The format of such reports will be as mutually agreed to by both parties.

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

9.0  Scrap.

        If scrap costs are not the sole responsibility of Supplier, Supplier shall request direction from Dot Hill as to the disposition of scrap material. All material that is pending disposition shall be segregated from good stock and placed in a holding location. Upon receipt of written instructions from Dot Hill as to whether Dot Hill elects to exercise option a. or b. below, Supplier shall:

            a.    Ship the scrap Dot Hill material to the Dot Hill designated location at Dot Hill's expense; or

            b.    Destroy said material and provide Dot Hill with a Certificate of Destruction.

56



EXHIBIT D

DEMAND REPLENISHMENT PROGRAM

[...***...]

[...***...] = CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, HAS BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24b-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

57



ATTACHMENT A
DEMAND REPLENISHMENT PRODUCTS

Raw Materials:

Part Number

  Product Description
TBD.    

Finished Goods:

Sun Part Number

  Product Description
[...***...]   [...***...]

58




QuickLinks

MANUFACTURING AGREEMENT
Background
Agreement Components
GENERAL TERMS AND CONDITIONS
AWARD LETTER
EXHIBIT A ELECTRONIC DATA INTERCHANGE (EDI) TERMS
Exhibit B Customer Support Provisions
Exhibit B-1 Supplier's Repair Facilities
Exhibit B-2 Not Used
Exhibit B-3 NTF Charges
Exhibit B-4 Out of Warranty Repair
EXHIBIT C SUPPLIER'S QUALITY PROGRAM
EXHIBIT C-1 CUSTOMER SUPPORT QUALITY REQUIREMENTS
EXHIBIT D DEMAND REPLENISHMENT PROGRAM
ATTACHMENT A DEMAND REPLENISHMENT PRODUCTS
EX-10.7 10 a2085556zex-10_7.htm EXHIBIT 10.7
QuickLinks -- Click here to rapidly navigate through this document

CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY BRACKETS, IS FILED WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO RULE 24B-2 OF THE SECURITIES EXCHANGE ACT OF 1934, AS AMENDED.

Exhibit 10.7


AWARD LETTER

This Award Letter (this "Award Letter") is made on and as of the 20th day of May, 2002 ("Effective Date") by and between Dot Hill Systems Corporation ("Dot Hill") and Solectron Corporation ("Supplier"), pursuant to the Manufacturing Agreement, dated as of May 20, 2002, made between the parties (the "Agreement"). Capitalized terms not defined in this Award Letter have the meanings set forth in the Agreement. The parties agree as follows:

1.
Scope: Neither this Award Letter nor the Agreement constitutes a commitment by Dot Hill to purchase Products unless Dot Hill, in its sole discretion, issues one or more P.O.'s in the manner described in the Agreement.

2.
Products and Pricing/Initiatives:

2.1
Products and Pricing. Dot Hill may purchase Product(s) from Supplier at the prices in U.S. dollars as set forth in the Attachment A to this Award Letter. Such pricing will be determined by the parties within thirty (30) days after the execution of the Award Letter by both parties and, at such time, the parties will add Attachment A to this Award Letter. Dot Hill shall receive a reduction in price for the cost reductions described in the last sentence of Section 3.3.3 (Cost Reductions) of the Agreement. Additionally, Dot Hill may elect to receive on a rolling annual basis (or such shorter period that may be mutually agreed by the parties) from the Effective Date of this Award Letter, and Supplier shall provide to Dot Hill, an additional reduction in pricing for Products through either:

(a)
[...***...], or

(b)
[...***...]).

        In Attachment A, for the initial annual period (or such shorter period as may be mutually agreed by the parties) that begins after the execution of this Award Letter, Dot Hill will elect either to accept such Supplier committed fixed price reduction or the cost reduction in the penultimate sentence of Section 3.3.3 (Cost Reductions) of the Agreement.

        Supplier shall provide a detailed cost breakdown to Dot Hill for each Product covered by this Award Letter, updated quarterly two (2) weeks prior to product cost review submission, covering the then current quarter and estimates for the following six (6) quarters.

    2.1
    Demand Replenishment Initiative. The terms and conditions applicable to the Demand Replenishment Program including without limitation Demand Replenishment Product Leadtimes, Demand Trigger Frequency and Delivery/Title are set forth in Exhibit D to the Agreement.

    2.2
    Business Continuity Plan. The Product-specific Business Continuity Plan is set forth as Attachment D to this Award Letter.

3.
Supply Plan Communication: Dot Hill's material organization representative shall provide Supplier with an updated Supply Plan on at least a quarterly basis and subsequent updates as needed. In the event that Supplier has not received this information within ten (10) days after the beginning of a quarter, Supplier will notify Dot Hill accordingly.

4.
Product Leadtimes: Product Leadtimes for the Products are described in Exhibit D to the Agreement.

5.
Upside Support: Dot Hill may request all or any part of Upside Support quantity at anytime during the applicable quarter up to the maximum amount indicated beginning with Dot Hill's announcement general availability of the Dot Hill product or system that incorporates the Product(s) ("GA"). Supplier shall sell, manufacture and ship such Upside Support quantities to Dot Hill on a "first-in, first-out" basis after Dot Hill's written request.

Timeframe
  Upside Max. Percentage Increase

[...***...]

 

[...***...]

[...***...]

 

[...***...]

[...***...]

 

[...***...]

    Supplier shall use reasonable efforts to accommodate any request from Dot Hill to accelerate delivery of Upside Support quantities of Products within the timeframes indicated above. With respect to any request for quantities in excess of Upside Support described above, the parties shall negotiate in good faith acceptable delivery dates.

6.
Customer Support and Quality: Supplier will provide in-warranty and out-of-warranty customer service and support in accordance with Exhibit B to the Agreement. Supplier shall deliver Product(s) which conforms to the Specification(s) attached as Attachment E to this Award Letter and shall comply with Supplier's Quality Program attached as Exhibit C to the Agreement and Customer Support Quality Requirements attached as Exhibit C-1 to the Agreement. The quantity of Product(s) delivered to Dot Hill shall not exceed the Defects Per Million ("DPM") levels set forth in Exhibit C to the Agreement.

7.
Turnkey Components, Material Leadtimes and EOQ:

    Dot Hill will provide a components parts list indicating approved vendors for each component. Supplier will use that list to identify current Material Leadtimes and vendor requirements, if any, for economic order quantities ("EOQ") for each component.(the "List"). The initial version of the List will be added to this Award Letter as Attachment B within thirty (30) days after execution of this Award Letter by both parties. Thereafter updates to the List will be set forth in a separate written document which is hereby incorporated by reference. Supplier shall update the List, subject to Dot Hill's approval, at least once each quarter. As part of the List, Supplier will identify EOQ components which are required to be procured in a minimum order quantity ("MOQ") so that Dot Hill and Supplier can evaluate, as necessary, the costs of procuring the EOQ versus the MOQ.

8.
Tooling: The list of Dot Hill-owned Tooling related to this Award Letter is set forth in an Attachment to Attachment C to this Award Letter.

9.
Notices: Dot Hill and Supplier shall each assign an individual to administer the Agreement throughout its term (the "Administrators"). Each party shall inform the Administrator of the other in writing of a change of Administrator or such Administrator's address or telephone number.

Dot Hill's Administrator shall be:

  Supplier's Administrator shall be:
Rich McGee, Sr. V.P.—Operations   Joe Regan, Vice President Strategic Opportunity Management
Dot Hill Systems Corporation
6305 El Camino Real
Carlsbad, California 92009
Ph: (760) 931-5534
Fax: (760) 931-5527
  Solectron Corporation
847 Gibraltar Drive, Building 5
Milipitas, California 95035
Ph: (408) 956-6660
Fax: (408) 945-7101

2


10.
Award Letter Components: The parties agree to be bound by these terms and conditions which consists of the Award Letter and the following exhibits indicated below that are incorporated by reference herein:


ý

 

Attachment A (Product Pricing Matrix)

ý

 

Attachment B (Turnkey Components and EOQ)

ý

 

Attachment C (Tooling)

ý

 

Attachment D (Business Continuity Plan)

ý

 

Attachment E (Specification)

The undersigned duly authorized representatives of the parties have executed and delivered this Award Letter as of the Effective Date. Solectron Corporation hereby assigns this Agreement on behalf of itself and those Solectron subsdiaries and affiliates described in the introductory paragraph of the Agreement.

Dot Hill Systems Corporation   Solectron Corporation
     

By

 

By

 
Name   Name

 
Title   Title

 
Date   Date

 

3



ATTACHMENT A

PRODUCT PRICING MATRIX

Warranty Period for Products and FRUs:                        .

Products:

[...***...]

FRUs:

Part Number

  FRU Description
  Unit Pricing Schedule
TBD.        

[...***...]

[*] = Confidential Treatment Requested.

4



ATTACHMENT B

TURNKEY COMPONENTS AND EOQ

[*] = Confidential Treatment Requested.

5



ATTACHMENT C
TOOLING

1.    PURPOSE. The purpose of this Attachment is to define Supplier's responsibilities with respect to Tooling for the Product(s) and its use thereof.

2.    DEFINITIONS

            2.1  Tooling shall mean all tools, equipment, dies, devices, aids, gauges, models, drawings, software programs (including test programs) that Dot Hill chooses to provide to Supplier for use by Supplier in the manufacture or test of the Products or prototypes thereof.

            2.2  Tooling Specifications shall mean the applicable technical specifications and/or drawings related to the Tooling that Dot Hill may provide to Supplier.

3.    IDENTIFICATION OF TOOLING. On or before the date on which Dot Hill may provide Tooling to Supplier, Dot Hill will identify to Supplier the Tooling it desires to provide to Supplier, if any, and provide information to Supplier regarding its required use in the manufacture and/or test of Products or prototypes thereof.

4.    CHANGES TO TOOLING. Dot Hill may make changes to the Tooling at any time upon written notice to Supplier. If the change causes a material increase in the cost or time required by Supplier for the manufacture or test of Products, Supplier shall notify Dot Hill in writing. Supplier shall not modify or change the form, fit, function, design, process or appearance of the Tooling, except upon Dot Hill's prior written approval, which approval may or may not be given by Dot Hill, at Dot Hill's sole discretion.

5.    INSPECTION RIGHTS. Dot Hill and Dot Hill's applicable customer for which such Tooling is to be used to produce Products shall have the right to perform, upon request, a first article inspection of the use of the Tooling at the Supplier's manufacturing facility upon reasonable notice.

6.    OWNERSHIP, USE AND REMOVAL

            6.1  Ownership Rights. All Tooling and Tooling Specifications provided by Dot Hill to Supplier and all replacements or revisions thereof and material fixed or attached thereto, shall be and remain the property of Dot Hill or Dot Hill's applicable customer. Dot Hill or Dot Hill's applicable customer shall have all right, title and interest therein. Supplier shall keep the Tooling and Tooling Specifications free of all liens, claims, encumbrances and interests of third parties. Supplier shall cooperate with Dot Hill and execute any agreements, instruments and other documents required to evidence or perfect the rights of Dot Hill or Dot Hill's customer in the Tooling.

            6.2  Permitted Use. Supplier shall use the Tooling solely for the purpose of manufacturing and/or testing Products or prototypes thereof for distribution to Dot Hill, Dot Hill's customers or Dot Hill's Contractor(s). Supplier shall not substitute any of its property for the Tooling or any part thereof. Supplier shall not deliver or make available to any third party the Tooling, or any property or goods developed, manufactured or created with the aid of the Tooling. Supplier shall not use the Tooling, or any property or goods manufactured, developed, or created with the use of the Tooling, except to manufacture Products or prototypes thereof for distribution to Dot Hill, Dot Hill's customers or Dot Hill's Contractor(s).

            6.3  Tooling Location. Except as otherwise agreed to by the parties in writing, Supplier shall maintain the Tooling at the Supplier's manufacturing facility. Supplier shall not move, remove or dispose of Tooling without Dot Hill's prior written approval.

            6.4  Removal. Supplier shall return the Tooling to a Dot Hill-designated location upon demand by Dot Hill using whatever reasonable means Dot Hill deems most expedient. Upon

6



    request by Dot Hill, Supplier shall prepare for shipment and deliver the Tooling to Dot Hill, Dot Hill's customer or Dot Hill's Contractor(s), as Dot Hill shall direct. Supplier shall not in any manner prevent, hinder or obstruct Dot Hill's removal of Tooling.

            6.5  Condition of Tooling. Dot Hill will use commercially reasonable efforts to ensure that all Tooling and Tooling Specifications will be free in all material respects from defects and fit in all material respects for use as anticipated in Supplier's manufacturing processes for the manufacture of the Products.

7.    ADDITIONAL SUPPLIER RESPONSIBILITIES

            7.1    Markings. Supplier shall not remove, alter or obscure any identification number, labels or tags which are provided by Dot Hill with or included on the Tooling.

            7.2  Operation. Supplier shall, at its expense, maintain the Tooling in good working order (including proper calibration of test equipment) and in the same condition as delivered to Supplier, normal wear and tear excepted.

            7.3  Risk of Damage. All Tooling, while in Supplier's possession or control, will be held at Supplier's risk and will be kept insured by Supplier at Supplier's expense in an amount equal to the replacement cost, with loss payable to Dot Hill. Supplier shall provide Dot Hill with the certificate of insurance, upon request by Dot Hill.

            7.4  Entry. Dot Hill and Dot Hill's applicable customer that owns or has rights in the Tooling shall have the right at all reasonable times and upon reasonable notice to enter Supplier's premises to inspect any and all of the Tooling, including, without limitation, opening dies for the Tooling.

8.    WARRANTY DISCLAIMER. DOT HILL PROVIDES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE TOOLING OR THE TOOLING SPECIFICATION, OR THEIR USE BY SUPPLIER IN THE MANUFACTURE OF PRODUCTS. ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXPRESSLY EXCLUDED.

9.    Indemnification. Dot Hill will defend, at its expense, any action or claim brought against Supplier or its subsidiaries alleging that Tooling or the Tooling Specifications provided to Supplier by Dot Hill under this Agreement infringe any patent, copyright, trademark, or any other proprietary right, and Dot Hill will pay all costs and damages (including attorney's fees) incurred by Supplier or its subsidiaries in such actions that are attributable to such actions or claims provided that Supplier (i) gives Dot Hill prompt written notice of any such action or claim made to Supplier or any of its subsidiaries in writing, (ii) cooperates with Dot Hill, at Dot Hill's expense, in the defense of such action or claim, and (iii) gives Dot Hill the right to control the defense and settlement of any such action or claim to the extent covered by the indemnification provided herein. Should the use of the Tooling be enjoined or become the subject of an action or claim of infringement for which indemnity is provided under this Section 9, Dot Hill may, at Dot Hill's option and at no expense to Supplier, (a) by license or other release, procure for Supplier the right to continue to use the same, (b) replace or modify the same to make it non-infringing; or (c) if neither alternative is commercially feasible, require Supplier to discontinue promptly the use of the Tooling and the Tooling Specifications and immediately return the same to Dot Hill.

[*] = Confidential Treatment Requested.

7


ATTACHMENT D
BUSINESS CONTINUITY PLAN
(See attached Supplier Business Continuity Plan)

[*] = Confidential Treatment Requested.

8


SOLECTRON®
QUALITY SOLUTIONS    •    GLOBAL PARTNERSHIPS


DISASTER RESPONSE / RECOVERY
PROGRAM
(DRRP)

        [...***...]

[*] = Confidential Treatment Requested.

9



ATTACHMENT E

SPECIFICATION

1.
Engineering Specification for the Minnow 2U Fibre Channel Data Storage Systems Document No. 950-4131-01 Rev. 1.0

2.
Engineering Specification for the Minnow 2U SCSI Ultra 160 Data Storage Systems Document No. 950-4132-01 Rev. 1.2

3.
Engineering Specification for the Minnow 1U SCSI Ultra 160 Data Storage Systems Document No. 950-4133-01 Rev. 1.0

[*] = Confidential Treatment Requested.

10



Engineering Specification

for the [...***...]

[*] = Confidential Treatment Requested.

11



CORPORATE DISASTER RESPONSE AND RECOVERY

SOLECTRON CORPORATION   Revision Date
2/21/01
  Document Number
CORSAF-10-025440

PROCEDURE

 

Revision Level
B

 

Page 1 of 26,


CORPORATE
DISASTER RESPONSE AND RECOVERY

Originator Approval:
Raelene Wong
  Approval Date:
February 21, 2001

Manager Approval:
Bob Fernandes

 

Approval Date:
February 21, 2002

Manager Approval:
Philip Fok

 

Approval Date:
February 21, 2001

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Engineering Specification

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Engineering Specification

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AWARD LETTER
ATTACHMENT A PRODUCT PRICING MATRIX
ATTACHMENT B TURNKEY COMPONENTS AND EOQ
ATTACHMENT C TOOLING
DISASTER RESPONSE / RECOVERY PROGRAM (DRRP)
ATTACHMENT E SPECIFICATION
Engineering Specification for the [...***...]
CORPORATE DISASTER RESPONSE AND RECOVERY
CORPORATE DISASTER RESPONSE AND RECOVERY
Engineering Specification for the [...***...]
Engineering Specification for the [...***...]
EX-99.1 11 a2085556zex-99_1.htm EXHIBIT 99.1
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EXHIBIT 99.1


DOT HILL SYSTEMS CORP.

OFFICERS' CERTIFICATE

        Pursuant to Section 906 of the Corporate Fraud Accountability Act of 2002 (18 U.S.C. § 1350, as adopted), James L. Lambert, Chief Executive Officer of Dot Hill Systems Corp. (the "Company"), and Preston Romm, the Chief Financial Officer of the Company, each hereby certify that, to the best of their knowledge:

        1.    The Company's Quarterly Report on Form 10-Q for the period ended June 30, 2002, and to which this Certification is attached as Exhibit 99.1 (the "Periodic Report") fully complies with the requirements of section 13(a) or section 15(d) of the Securities Exchange Act of 1934, as amended.

        2.    The information contained in the Periodic Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

In Witness Whereof, the undersigned have set their hands hereto as of the 2nd day of August, 2002.

/s/  JAMES L. LAMBERT      
James L. Lambert
Chief Executive Officer
  /s/  PRESTON ROMM      
Preston Romm
Chief Financial Officer



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DOT HILL SYSTEMS CORP. OFFICERS' CERTIFICATE
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