Staff costs (Tables)

12 Months Ended

Dec. 31, 2019

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Summary of Staff Costs

	2019		2018		2017
	RMB million		RMB million		RMB million
Salaries, wages and welfare		24,647		22,445		21,400
Defined contribution retirement scheme		2,794		2,387		2,114
Other retirement welfare subsidy		206		197		194
Early retirement benefits (Note 47)		—		1		1
		27,647		25,030		23,709