Consolidated Statements of Comprehensive Loss - USD ($) shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2016	Dec. 31, 2015	Dec. 31, 2014
REVENUES
Net servicing revenue and fees	$ 340,991	$ 494,267	$ 601,510
Net gains on sales of loans	409,448	453,840	462,172
Net fair value gains on reverse loans and related HMBS obligations	59,022	98,265	109,972
Interest income on loans	45,700	74,365	134,555
Insurance revenue	41,968	47,201	71,010
Other revenues	98,588	106,321	107,934
Total revenues	995,717	1,274,259	1,487,153
EXPENSES
General and administrative	619,772	574,091	577,506
Salaries and benefits	520,357	576,817	578,627
Goodwill and intangible assets impairment	326,286	207,557	82,269
Interest expense	255,781	273,606	303,103
Depreciation and amortization	59,426	69,128	72,721
Other expenses, net	10,530	10,557	10,803
Total expenses	1,792,152	1,711,756	1,625,029
OTHER GAINS (LOSSES)
Net gains on extinguishment	14,662	4,660	0
Other net fair value gains (losses)	(4,234)	7,398	19,280
Other	(3,811)	21,013	(744)
Total other gains	6,617	33,071	18,536
Loss before income taxes	(789,818)	(404,426)	(119,340)
Income tax benefit	(260,660)	(141,236)	(9,012)
Net loss	(529,158)	(263,190)	(110,328)
OTHER COMPREHENSIVE INCOME (LOSS) BEFORE TAXES
Change in postretirement benefits liability	100	193	138
Amortization of realized losses on closed hedges	0	0	(145)
Unrealized gain on available-for-sale security in other assets	75	503	77
Other comprehensive income before taxes	175	696	70
Income tax expense for other comprehensive income items	55	278	173
Other comprehensive income (loss)	120	418	(103)
Total comprehensive loss	$ (529,038)	$ (262,772)	$ (110,431)
Basic and diluted loss per common and common equivalent share	$ (14.71)	$ (7.00)	$ (2.93)
Weighted-average common and common equivalent shares outstanding — basic and diluted	35,973	37,578	37,631