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Goodwill and Intangible Assets, Net
12 Months Ended
Dec. 31, 2014
Goodwill and Intangible Assets Disclosure [Abstract]  
Goodwill and Intangible Assets, Net
Goodwill and Intangible Assets, Net
Goodwill and intangible assets were recorded in connection with business combinations. Amortization expense associated with intangible assets was $18.9 million, $31.3 million and $24.8 million for the years ended December 31, 2014, 2013 and 2012, respectively.
Intangible assets consist of the following (in thousands):
 
 
December 31, 2014
 
December 31, 2013
 
 
Gross Carrying Amount
 
Accumulated Amortization
 
Net Carrying Amount
 
Gross Carrying Amount
 
Accumulated Amortization
 
Net Carrying Amount
Customer relationships
 
$
139,767

 
$
(58,910
)
 
$
80,857

 
$
139,767

 
$
(44,398
)
 
$
95,369

Institutional relationships
 
16,600

 
(6,618
)
 
9,982

 
34,800

 
(21,973
)
 
12,827

Other
 
15,000

 
(2,336
)
 
12,664

 
16,500

 
(2,290
)
 
14,210

Total intangible assets
 
$
171,367

 
$
(67,864
)
 
$
103,503

 
$
191,067

 
$
(68,661
)
 
$
122,406


Based on the balance of intangible assets, net, at December 31, 2014, the following is an estimate of amortization expense for each of the next five years and thereafter (in thousands):
 
 
Amortization Expense
2015
 
$
14,938

2016
 
11,710

2017
 
10,469

2018
 
9,373

2019
 
8,395

Thereafter
 
48,618

Total
 
$
103,503


The table below sets forth the activity in goodwill by reportable segment (in thousands):
 
 
Reportable Segment
 
 
 
 
Servicing
 
Originations
 
Reverse Mortgage
 
Asset Receivables Management
 
Insurance
 
Total
Balance at January 1, 2013
 
$
431,455

 
$

 
$
110,008

 
$
34,518

 
$
4,397

 
$
580,378

Acquisition of ResCap net assets
 

 
47,648

 

 

 

 
47,648

Acquisition of Ally Bank net assets
 

 
99

 

 

 

 
99

Acquisition of MetLife Bank net assets
 
812

 

 

 

 

 
812

Adjustments (1)
 

 

 
28,800

 

 

 
28,800

Balance at December 31, 2013
 
432,267

 
47,747

 
138,808

 
34,518

 
4,397

 
657,737

Impairment
 

 

 
(82,269
)
 

 

 
(82,269
)
Balance at December 31, 2014
 
$
432,267

 
$
47,747

 
$
56,539

 
$
34,518

 
$
4,397

 
$
575,468

__________
(1)
During the year ended December 31, 2013, the Company recorded adjustments to the goodwill allocated to the Reverse Mortgage segment in connection with the acquisition of RMS. Refer to Note 3 for additional information on RMS.

The Company completed a qualitative assessment of goodwill impairment on its Reverse Mortgage and Insurance reporting units during the fourth quarter of 2014, and based on that assessment the Company believes it is more likely than not that the fair values of these reporting units exceed their carrying values. These conclusions were reached primarily due to the respective reporting unit's operating results, business plans, economic projections, anticipated cash flows and market data. Additionally, the Company considered the results of a recently completed quantitative assessment of goodwill impairment for the Reverse Mortgage reporting unit as a result of impairment testing performed in the second quarter of 2014, as discussed below. The Company performed a quantitative impairment test for the Servicing, Originations and ARM reporting units and concluded that the fair value of each reporting unit was greater than its respective carrying values. Thus, other than the goodwill impairment recorded for the Reverse Mortgage reporting unit in the second quarter of 2014, there were no other goodwill impairment charges recorded in the year ended December 31, 2014.
Reverse Mortgage
During August 2013, HUD announced certain changes to the HECM program that impacted the reverse mortgage products available to borrowers and reduced the available principal to be drawn initially by borrowers, deferring a significant amount of cash flow to future years. The regulatory changes forced industry participants to revise their overall business strategies. These changes created competitive pressures in the overall market place resulting in reduced and delayed cash flows which negatively impact discounted cash flows due to the time value of money.
As a result of the August 2013 changes, the Company's Reverse Mortgage reporting unit experienced operating challenges during 2014. During the second quarter of 2014, the Company developed a new strategy to increase the volume of new reverse loans sourced through the reporting unit’s retail origination channel which is anticipated to provide higher cash flows to the reporting unit. As part of this process, the Company revised its multi-year forecast for the reverse mortgage business. The change in assumptions used in the revised forecast and the fair value estimates utilized in the impairment testing of the reporting unit goodwill incorporated insights gained since acquiring the reverse mortgage business. Changes in the HECM program noted above resulted in lower projected revenue for the Company. The revised forecast also reflected changes related to current market trends, business mix, and cost structure, a likely reduction of certain fee revenue streams, and other expectations about the anticipated short-term operating results of the reverse mortgage business.
The Company determined that there were interim impairment indicators that led to the need for a quantitative impairment analysis for goodwill purposes during the second quarter of 2014. These indicators included lower operating results over a sustained period of time due to increased costs to service; adverse market conditions and regulatory trends within the reverse loan industry which drives lower volume; and reduced cash flows on the origination of reverse loans through the reporting unit's correspondent channel, as well as changes in the Company's reverse mortgage strategy and the revised financial forecast.
The fair value of the Reverse Mortgage reporting unit was based on the income approach. The decline in the fair value of the Reverse Mortgage reporting unit resulted from lower projected revenue growth rates and profitability levels in the short term, as well as an increase in the risk factor that is included in the discount rate used to calculate the discounted cash flows.
Based on the Company's analyses, the fair value of the reporting unit was below its carrying value. As a result, the Company recorded an $82.3 million goodwill impairment charge in the second quarter of 2014 which is included in the goodwill impairment line item on the consolidated statement of comprehensive loss for the year ended December 31, 2014. Subsequent to the second quarter testing, financial results have been consistent with the revised financial forecast. In addition, no events occurred between the interim and annual impairment tests that would cause the Company to believe that it is not more likely than not the fair value of the reporting unit was less than the carrying value.
Step 1 Testing
A summary of Step 1 testing performed by the Company as of October 1, 2014, is provided below by reporting unit (dollars in thousands):
 
 
Goodwill
 
% Excess Fair Value Over Carrying Value
Servicing
 
$
432,267

 
18
%
Originations
 
47,747

 
8
%
ARM
 
34,518

 
23
%
During 2014, the Company has experienced a significant decline in market capitalization relative to prior periods, as have other market participants in the specialty servicing sector. As part of the Company's consideration surrounding the potential for goodwill impairment, it assessed its market capitalization based on the average market price relative to the aggregate fair value of its reporting units and determined that any excess fair value in our reporting units at that time could be attributable to both specialty servicing sector and Company specific factors and is considered to be temporary in nature. The Company has and will continue to regularly monitor, among other thing, its market capitalization, overall economic and sector conditions and other events or circumstances that may result in an impairment of goodwill in the future.