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Provisions
 12 Months Ended
Dec. 31, 2024
Disclosure of other provisions [abstract]  
Provisions
15 Provisions
Provisions by type
in EUR million20242023
Reorganisation provisions201  231  
Litigation provisions288  193  
Other provisions 139  355  
628  779  
Loan loss provisions for guarantees146  142  
774  920  
Changes in provisions
ReorganisationLitigationOther provisions Total
in EUR million20242023202420232024202320242023
Opening balance as at 1 January231  418  193  150  355  455  779  1,022  
Additions 1
146  207  116  78  26  39  288  325  
Interest                
Releases 1
-4  -34  -15  -26  -46  -22  -64  -82  
Utilised-163  -356  -31  -23  -196  -11  -390  -389  
Exchange rate differences  -1  1  1  -1  -3    -4  
Other changes-10  -3  25  13  1  -104  16  -94  
Closing balance201  231  288  193  139  355  628  779  
1Additions to provisions and unused amounts released are presented in Note 26 'Other operating expenses' in the Statement of Profit
or Loss.
As at 31 December 2024, amounts expected to be settled within 12 months in provisions amount to EUR 574 million (2023: EUR 720 million). The amounts included are based on best estimates with regard to amounts and timing of cash flows required to settle the obligation.
Reorganisation provisions
The additions in 2024 mainly relate to restructuring activities in Belgium, the Netherlands, and at head office. In 2023, the additions to the reorganisation provisions mainly relate to restructuring activities in Belgium, Poland, and the Netherlands.
These initiatives are implemented over a period of several years and the estimate of the reorganisation provisions is inherently uncertain.
Litigation provisions
Reference is made to Note 41 'Legal proceedings' for developments in litigation provisions.
Other provisions
In 2024, the utilisations in the Other provisions mainly relate to the provision for the compensation of Dutch retail customers for past interest charges that did not sufficiently track market rates. This provision of EUR 180 million was recognized in 2021 and subsequently had been increased by EUR 75 million in 2023.
In 2023, ING Group voluntarily changed its accounting policy for non-financial guarantees that are subject to contractual indemnification rights from IAS 37 principles to loan commitment accounting under IFRS 9. The
change from IAS 37 to IFRS 9 resulted in derecognition of the existing IAS 37 provision of EUR 109 million as per 1 January 2023 and recognition of a provision for expected credit losses of EUR 151 million for non-financial guarantees as per 1 January 2023 (EUR 42 million pre-tax impact on Equity at the beginning of 2023). This change is included in Other changes in the movement table.
For details and changes on loan loss provisioning, refer to ‘Risk management – Credit risk’ paragraph 'Loan loss provisioning'.