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Purchases and other expenses - Other operating expenses - Components - Tabular disclosure (Details) - EUR (€)
€ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Purchases and other expenses [abstract]      
Allowances and losses on trade receivables - telecom activities € (315) € (277) € (251)
Expenses from universal service (21) (38) (43)
Litigation (107) (10) (315)
Operating foreign exchange gains (losses) (4) 3 (14)
Cost of bank credit risk (10) (7) (6)
Integration costs   10 3
Integration costs (17)    
Other expenses (124) (176) (95)
Total € (599) € (505) € (724)