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Sales - Trade receivables - Allowances reconciliation - Tabular disclosure (Details) - EUR (€)
€ in Millions
12 Months Ended
Jan. 01, 2018
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Revenue [abstract]        
Opening balance € (760) € (816) € (760) € (774)
FRS 9 transition impact (22)      
Allowances on trade receivables - including IFRS 9 transition impact € (782)      
Net addition with impact on income statement   (332) (286) (251)
Losses on trade receivables   271 255 257
Changes in the scope of consolidation   (1) (2) (1)
Translation adjustment   (5) (1) 7
Reclassifications and other items   (5) 0 2
Reclassification to assets held for sale   0 0 0
Closing balance   € (888) € (816) € (760)