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Employee benefits - Net defined benefit obligations - Reconciliation (Details) - EUR (€)
€ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Changes in net defined benefit liability (asset) [abstract]      
Net interest on the defined benefit liability € 20 € 16 € 21
Actuarial losses/(gains) arising from changes of assumptions (109) 45 16
Present value of defined benefit obligation [member]      
Changes in net defined benefit liability (asset) [abstract]      
Total-opening balance 3,837 3,727 4,009
Service cost 146 786 154
Net interest on the defined benefit liability 27 23 29
Actuarial losses/(gains) arising from changes of assumptions 82 (34) 67
Actuarial losses/(gains) arising from experience 5 78 212
Benefits paid (687) (746) (738)
Other 20 3 (6)
Total-closing balance 3,430 3,837 3,727
Present value of defined benefit obligation [member] | Actuarial assumption of discount rates [member]      
Changes in net defined benefit liability (asset) [abstract]      
Actuarial losses/(gains) arising from changes of assumptions 182 (38) € 37
Annuity-based defined benefit plans [member] | Present value of defined benefit obligation [member]      
Changes in net defined benefit liability (asset) [abstract]      
Total-opening balance 502    
Service cost 1    
Net interest on the defined benefit liability 9    
Actuarial losses/(gains) arising from changes of assumptions 32    
Actuarial losses/(gains) arising from experience 5    
Benefits paid (21)    
Other 15    
Total-closing balance 543 502  
Annuity-based defined benefit plans [member] | Present value of defined benefit obligation [member] | Actuarial assumption of discount rates [member]      
Changes in net defined benefit liability (asset) [abstract]      
Actuarial losses/(gains) arising from changes of assumptions 53    
Capital-based defined benefit plans [member] | Present value of defined benefit obligation [member]      
Changes in net defined benefit liability (asset) [abstract]      
Total-opening balance 833    
Service cost 48    
Net interest on the defined benefit liability 17    
Actuarial losses/(gains) arising from changes of assumptions 122    
Actuarial losses/(gains) arising from experience 28    
Benefits paid (41)    
Other (4)    
Total-closing balance 1,003 833  
Capital-based defined benefit plans [member] | Present value of defined benefit obligation [member] | Actuarial assumption of discount rates [member]      
Changes in net defined benefit liability (asset) [abstract]      
Actuarial losses/(gains) arising from changes of assumptions 120    
Other post-employment benefits [member] | Present value of defined benefit obligation [member]      
Changes in net defined benefit liability (asset) [abstract]      
Total-opening balance 68    
Service cost 1    
Net interest on the defined benefit liability 1    
Actuarial losses/(gains) arising from changes of assumptions (52)    
Actuarial losses/(gains) arising from experience 1    
Benefits paid (3)    
Other 1    
Total-closing balance 17 68  
Other post-employment benefits [member] | Present value of defined benefit obligation [member] | Actuarial assumption of discount rates [member]      
Changes in net defined benefit liability (asset) [abstract]      
Actuarial losses/(gains) arising from changes of assumptions 2    
French part-time for seniors plans [member] | Present value of defined benefit obligation [member]      
Changes in net defined benefit liability (asset) [abstract]      
Total-opening balance 1,784    
Service cost 45    
Net interest on the defined benefit liability (1)    
Actuarial losses/(gains) arising from changes of assumptions (22)    
Actuarial losses/(gains) arising from experience (29)    
Benefits paid (545)    
Other 1    
Total-closing balance 1,233 1,784  
French part-time for seniors plans [member] | Present value of defined benefit obligation [member] | Actuarial assumption of discount rates [member]      
Changes in net defined benefit liability (asset) [abstract]      
Actuarial losses/(gains) arising from changes of assumptions 5    
Other long-term benefits [member] | Present value of defined benefit obligation [member]      
Changes in net defined benefit liability (asset) [abstract]      
Total-opening balance 650    
Service cost 51    
Net interest on the defined benefit liability 1    
Actuarial losses/(gains) arising from changes of assumptions 2    
Benefits paid (77)    
Other 7    
Total-closing balance 634 € 650  
Other long-term benefits [member] | Present value of defined benefit obligation [member] | Actuarial assumption of discount rates [member]      
Changes in net defined benefit liability (asset) [abstract]      
Actuarial losses/(gains) arising from changes of assumptions € 2