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Segment Information
 3 Months Ended
Mar. 31, 2022
Segment Reporting [Abstract]  
Segment Information Segment Information
    Our operations are conducted through three operating segments: Community Banking, Mortgage Originations and Mortgage Servicing. The Other segment includes the remaining reported activities. Operating segments are defined as components of an enterprise that engage in business activity from which revenues are earned and expenses are incurred for which discrete financial information is available that is evaluated regularly by executive management in deciding how to allocate resources and in assessing performance. The operating segments have been determined based on the products and services offered and reflect the manner in which financial information is currently evaluated by Management. Each segment operates under the same banking charter, but is reported on a segmented basis for this report. Each of the operating segments is complementary to each other and because of the interrelationships of the segments, the information presented is not indicative of how the segments would perform if they operated as independent entities.

The Community Banking segment originates loans, provides deposits and fee-based services to consumer, business, and mortgage lending customers through its Branch Banking, Business Banking and Commercial Banking, Government Banking and Warehouse Lending. Products offered through these groups include checking accounts, savings accounts, money market accounts, CD, consumer loans, commercial loans, CRE loans, home builder finance loans and warehouse lines of credit. Other financial services available include consumer and corporate card services, customized treasury management solutions, merchant services and capital markets services such as loan syndications, and investment and insurance products and services. The interest income on LHFI is recognized in the Community Banking segment, excluding residential first mortgages and newly originated home equity products within the Mortgage Originations segment.

The Mortgage Originations segment originates and acquires one-to-four family residential mortgage loans to sell or hold on our balance sheet. Loans originated-to-sell comprise the majority of the lending activity. These loans are originated through mortgage branches, call centers, the Internet and third-party counterparties. The Mortgage Originations segment recognizes interest income on loans that are held-for-sale and the gains from sales associated with these loans, along with the interest income on residential mortgages and newly originated home equity products within LHFI.

The Mortgage Servicing segment services and subservices mortgage and other consumer loans for others on a fee for service basis and may also collect ancillary fees and earn income through the use of noninterest-bearing escrows. Revenue for those serviced and subserviced loans is earned on a contractual fee basis, with the fees varying based on our responsibilities and the status of the underlying loans. The Mortgage Servicing segment also services loans for our LHFI portfolio and our own LHFS portfolio in the Mortgage Originations segment, for which it earns revenue via an intercompany service fee allocation.

The Other segment includes the treasury functions, which include the impact of interest rate risk management, balance sheet funding activities and the administration of the investment securities portfolios, as well as miscellaneous other expenses of a corporate nature. In addition, the Other segment includes revenue and expenses related to treasury and corporate assets and
liabilities and equity not directly assigned or allocated to the Community Banking, Mortgage Originations or Mortgage Servicing operating segments.

Revenues are comprised of net interest income (before the provision (benefit) for credit losses) and noninterest income. Noninterest expenses and a majority of provision (benefit) for income taxes, are allocated to each operating segment. Provision for credit losses is allocated to segments based on net charge-offs and changes in outstanding balances. In contrast, the level of the consolidated provision for credit losses is determined based on an allowance model using the methodologies described in Item 2 – MD&A. The net effect of the credit provision is recorded in the Other segment. Allocation methodologies may be subject to periodic adjustment as the internal management accounting system is revised and the business or product lines within the segments change.

    The following tables present financial information by business segment for the periods indicated:
 Three Months Ended March 31, 2022
 Community BankingMortgage OriginationsMortgage ServicingOther (1)Total
(Dollars in millions)
Summary of Operations
Net interest income$122 $56 $3 $(16)$165 
Provision (benefit) for credit losses22 3 — (29)(4)
Net interest income after benefit for credit losses100 53 3 13 169 
Net gain on loan sales— 45 — — 45 
Loan fees and charges— 6 21 — 27 
Net return on mortgage servicing rights— 29 — — 29 
Loan administrative (expense) income— (7)43 (3)33 
Other noninterest income18 1 — 7 26 
Total noninterest income18 74 64 4 160 
Compensation and benefits28 45 16 38 127 
Commissions1 25 — — 26 
Loan processing expense2 9 9 1 21 
General, administrative and other18 11 21 37 87 
Total noninterest expense49 90 46 76 261 
Income (loss) before indirect overhead allocations and income taxes69 37 21 (59)68 
Indirect overhead allocation (expense) income(10)(15)(6)31 — 
Provision (benefit) for income taxes12 4 3 (4)15 
Net income (loss)$47 $18 $12 $(24)$53 
Intersegment revenue (expense)$22 $9 $9 $(40)$— 
Average balances
Loans held-for-sale$18 $4,815 $— $— $4,833 
Loans with government guarantees— 1,404 (2)— 1,402 
Loans held-for-investment (2)10,942 1,442 — — 12,384 
Total assets11,326 8,695 167 3,973 24,161 
Deposits12,006 42 5,016 1,025 18,089 
(1)Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients.
(2)    Includes adjustment made to reclassify operating lease assets to LHFI.
Three Months Ended March 31, 2021
 Community BankingMortgage OriginationsMortgage ServicingOther (1)Total
(Dollars in millions)
Summary of Operations
Net interest income$156 $56 $4 $(27)$189 
Benefit for credit losses(14)(2)— (12)(28)
Net interest income after benefit for credit losses170 58 4 (15)217 
Net gain on loan sales— 227 — — 227 
Loan fees and charges— 24 18 — 42 
Net return on mortgage servicing rights— — — — — 
Loan administrative (expense) income— (10)40 (3)27 
Other noninterest income18 3 — 7 28 
Total noninterest income18 244 58 4 324 
Compensation and benefits31 54 16 43 144 
Commissions1 61 — — 62 
Loan processing expense1 11 8 1 21 
General, administrative and other25 22 22 51 120 
Total noninterest expense58 148 46 95 347 
Income (loss) before indirect overhead allocations and income taxes130 154 16 (106)194 
Indirect overhead allocation (expense) income(10)(19)(6)35 — 
Provision (benefit) for income taxes25 28 2 (10)45 
Net income (loss)$95 $107 $8 $(61)$149 
Intersegment revenue (expense)$14 $(2)$12 $(24)$— 
Average balances
Loans held-for-sale$— $7,464 $— $— $7,464 
Loans with government guarantees— 2,502 — — 2,502 
Loans held-for-investment (2)12,806 2,079 — 30 14,915 
Total assets13,168 13,015 390 3,492 30,065 
Deposits11,804 15 7,157 1,067 20,043 
(1)Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients.
(2)    Includes adjustment made to reclassify operating lease assets to LHFI.