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Segment Information
 12 Months Ended
Dec. 31, 2020
Segment Reporting [Abstract]  
Segment Information Segment Information
    Our operations are conducted through three operating segments: Community Banking, Mortgage Originations and Mortgage Servicing. The Other segment includes the remaining reported activities. Operating segments are defined as components of an enterprise that engage in business activity from which revenues are earned and expenses are incurred for which discrete financial information is available that is evaluated regularly by executive management in deciding how to allocate resources and in assessing performance. The operating segments have been determined based on the products and services offered and reflect the manner in which financial information is currently evaluated by Management. Each segment operates under the same banking charter, but is reported on a segmented basis for this report. Each of the operating segments is complementary to each other and because of the interrelationships of the segments, the information presented is not indicative of how the segments would perform if they operated as independent entities.

As a result of Management's evaluation of our segments, effective January 1, 2020, certain departments have been re-aligned between the Community Banking and Mortgage Originations segments. Specifically, a majority of the residential mortgage HFI portfolio is now part of the Mortgage Originations segment. The income and expenses relating to these changes are reflected in our financial statements and all prior period segment financial information has been recast to conform to the current presentation.

The Community Banking segment originates loans, provides deposits and fee based services to consumer, business, and mortgage lending customers through its Branch Banking, Business Banking and Commercial Banking, Government Banking and Warehouse Lending. Products offered through these groups include checking accounts, savings accounts, money market accounts, certificates of deposit, consumer loans, commercial loans, commercial real estate loans, equipment finance and leasing, home builder finance loans and warehouse lines of credit. Other financial services available include consumer and corporate card services, customized treasury management solutions, merchant services and capital markets services such as loan syndications, and investment and insurance products and services. The interest income on LHFI is recognized in the Community Banking segment, excluding residential first mortgages and newly originated home equity products within the Mortgage Originations segment.

The Mortgage Originations segment originates and acquires one-to-four family residential mortgage loans to sell or hold on our balance sheet. Loans originated-to-sell comprise the majority of the lending activity. These loans are originated through mortgage branches, call centers, the Internet and third-party counterparties. The Mortgage Originations segment
recognizes interest income on loans that are held for sale and the gains from sales associated with these loans, along with the interest income on residential mortgages and newly originated home equity products within LHFI.

The Mortgage Servicing segment services and subservices mortgage and other consumer loans for others on a fee for service basis and may also collect ancillary fees and earn income through the use of noninterest-bearing escrows. Revenue for those serviced and subserviced loans is earned on a contractual fee basis, with the fees varying based on our responsibilities and the status of the underlying loans. The Mortgage Servicing segment also services loans for our LHFI portfolio and our own LHFS portfolio in the Mortgage Originations segment, for which it earns revenue via an intercompany service fee allocation.

The Other segment includes the treasury functions, which include the impact of interest rate risk management, balance sheet funding activities and the administration of the investment securities portfolios, as well as miscellaneous other expenses of a corporate nature. In addition, the Other segment includes revenue and expenses related to treasury and corporate assets and liabilities and equity not directly assigned or allocated to the Community Banking, Mortgage Originations or Mortgage Servicing operating segments.

Revenues are comprised of net interest income (before the provision (benefit) for credit losses) and noninterest income. Noninterest expenses and a majority of provision (benefit) for income taxes, are allocated to each operating segment. Provision for credit losses is allocated to segments based on net charge-offs and changes in outstanding balances. In contrast, the level of the consolidated provision for credit losses is determined based on an allowance model using the methodologies described in Item 2 – MD&A. The net effect of the credit provision is recorded in the Other segment. Allocation methodologies may be subject to periodic adjustment as the internal management accounting system is revised and the business or product lines within the segments change.
    The following tables present financial information by business segment for the periods indicated:
 Year Ended December 31, 2020
 Community BankingMortgage OriginationsMortgage ServicingOther (1)Total
(Dollars in millions)
Summary of Operations
Net interest income$570 $191 $18 $(94)$685 
Provision (benefit) for credit losses3 (11)— 157 149 
Net interest income after provision (benefit) for credit losses567 202 18 (251)536 
Net gain on loan sales2 969 — — 971 
Loan fees and charges1 98 66 — 165 
Net return on mortgage servicing rights— 10 — — 10 
Loan administration (expense) income(3)(35)151 (29)84 
Other noninterest income61 8 — 26 95 
Total noninterest income61 1,050 217 (3)1,325 
Compensation and benefits108 161 46 151 466 
Commissions2 230 — — 232 
Loan processing expense5 55 36 2 98 
Other noninterest expense271 136 79 (125)361 
Total noninterest expense386 582 161 28 1,157 
Income before indirect overhead allocations and income taxes242 670 74 (282)704 
Indirect overhead allocation (expense) income(40)(60)(19)119 — 
Provision (benefit) for income taxes42 128 12 (16)166 
Net income (loss)$160 $482 $43 $(147)$538 
Intersegment (expense) revenue$(96)$(48)$39 $105 $— 
Average balances
Loans held-for-sale$1 $5,541 $— $— $5,542 
Loans with government guarantees$— $1,571 $— $— $1,571 
Loans held-for-investment (2)$11,376 $2,591 $— $30 $13,997 
Total assets$11,760 $10,735 $85 $4,328 $26,908 
Deposits$10,996 $— $6,712 $836 $18,544 
(1)Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients.
(2)    Includes adjustment made to reclassify operating lease assets to loans held-for-investment.
 Year Ended December 31, 2019
 Community BankingMortgage OriginationsMortgage ServicingOther (1)Total
(Dollars in millions)
Summary of Operations
Net interest income$410 $145 $16 $(9)$562 
Provision (benefit) for credit losses20 2 — (4)18 
Net interest income after provision (benefit) for credit losses390 143 16 (5)544 
Net (loss) gain on loan sales(14)349 — — 335 
Loan fees and charges1 67 32 — 100 
Net return on mortgage servicing rights— 6 — — 6 
Loan administration (expense) income(3)(24)124 (67)30 
Other noninterest income62 12 — 65 139 
Total noninterest income46 410 156 (2)610 
Compensation and benefits103 111 28 135 377 
Commissions2 109 — — 111 
Loan processing expense6 36 36 2 80 
Other noninterest expense165 90 59 6 320 
Total noninterest expense276 346 123 143 888 
Income before indirect overhead allocations and income taxes160 207 49 (150)266 
Indirect overhead allocation(41)(42)(18)101 — 
Provision (benefit) for income taxes24 35 6 (17)48 
Net income (loss)$95 $130 $25 $(32)$218 
Intersegment (expense) revenue$(3)$13 $26 $(36)$— 
Average balances
Loans held-for-sale$— $3,952 $— $— $3,952 
Loans with government guarantees$— $553 $— $— $553 
Loans held-for-investment (2)$7,876 $3,027 $— $29 $10,932 
Total assets$8,319 $8,467 $47 $3,841 $20,674 
Deposits$10,301 $— $3,851 $556 $14,708 
(1)Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients.
(2)    Includes adjustment made to reclassify operating lease assets to loans held-for-investment.
 Year Ended December 31, 2018
 Community BankingMortgage OriginationsMortgage ServicingOther (1)Total
(Dollars in millions)
Summary of Operations
Net interest income$272 $170 $7 $48 $497 
Provision (benefit) for credit losses2 2 — (12)(8)
Net interest income after provision for credit losses270 168 7 60 505 
Net (loss) gain on loan sales(1)201 — — 200 
Loan fees and charges— 62 25 — 87 
Net return on mortgage servicing rights— 36 — — 36 
Loan administration (expense) income(2)(15)69 (29)23 
Other noninterest income45 15 — 33 93 
Total noninterest income42 299 94 4 439 
Compensation and benefits70 105 19 124 318 
Commissions2 78 — — 80 
Loan processing expense4 26 26 3 59 
Other noninterest expense101 66 44 44 255 
Total noninterest expense177 275 89 171 712 
Income before indirect overhead allocations and income taxes135 192 12 (107)232 
Indirect overhead allocation(39)(68)(20)127 — 
Provision (benefit) for income taxes20 27 (2)— 45 
Net income (loss)$76 $97 $(6)$20 $187 
Intersegment revenue (expense)$10 $1 $19 $(30)$— 
Average balances
Loans held-for-sale$— $4,196 $— $— $4,196 
Loans with government guarantees$— $303 $— $— $303 
Loans held-for-investment (2)$5,576 $2,814 $— $29 $8,419 
Total assets$5,760 $8,253 $34 $3,933 $17,980 
Deposits$8,580 $— $1,883 $312 $10,775 
(1)Includes offsetting adjustments made to reclassify income and expenses relating to operating leases and custodial deposits for subservicing clients.
(2)    Includes adjustment made to reclassify operating lease assets to loans held-for-investment.