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Mortgage Servicing Rights - Summary of Income and Fees (Details) - Residential first mortgage loans - USD ($)
$ in Millions
3 Months Ended
Mar. 31, 2020
Mar. 31, 2019
Servicing Assets at Fair Value [Line Items]    
Decrease in MSR fair value due to pay-offs, pay-downs, run-off, model changes, and other (1) $ (22) $ (11)
Changes in fair value due to interest rate risk (50) (23)
Net return (loss) on mortgage servicing rights    
Servicing Assets at Fair Value [Line Items]    
Servicing fees, ancillary income and late fees 21 19
Decrease in MSR fair value due to pay-offs, pay-downs, run-off, model changes, and other (1) (22) (11)
Changes in fair value due to interest rate risk (50) (23)
Gain on MSR derivatives 58 22
Net transaction costs (1) (1)
Total return (loss) included in net return on mortgage servicing rights 6 6
Loan administration income on mortgage loans subserviced    
Servicing Assets at Fair Value [Line Items]    
Servicing fees, ancillary income and late fees 31 24
Charges on subserviced custodial balances (2) (16) (12)
Other servicing charges (3) (1)
Total income on mortgage loans subserviced, included in loan administration $ 12 $ 11