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Mortgage Servicing Rights - Summary of Income and Fees (Details) - Residential first mortgage loans - USD ($)
$ in Millions
3 Months Ended 6 Months Ended
Jun. 30, 2019
Jun. 30, 2018
Jun. 30, 2019
Jun. 30, 2018
Servicing Assets at Fair Value [Line Items]        
Decrease in MSR fair value due to pay-offs, pay-downs, run-off, model changes, and other $ (19) $ 4 $ 30 $ 9
Changes in estimates of fair value due to interest rate risk (40) 4 (63) 14
Net return on mortgage servicing rights        
Servicing Assets at Fair Value [Line Items]        
Servicing fees, ancillary income and late fees 26 15 45 29
Decrease in MSR fair value due to pay-offs, pay-downs, run-off, model changes, and other (19) (4) (30) (9)
Changes in estimates of fair value due to interest rate risk (40) 4 (63) 14
Gain (loss) on MSR derivatives 39 (5) 61 (16)
Net transaction costs on sale of MSR assets (1) (1) (2) (5)
Total return included in net return on mortgage servicing rights 5 9 11 13
Loan administration income on mortgage loans subserviced        
Servicing Assets at Fair Value [Line Items]        
Servicing fees, ancillary income and late fees 26 12 50 22
Charges on subserviced custodial balances (18) (7) (30) (11)
Other servicing charges (2) 0 (3) (1)
Total income on mortgage loans subserviced, included in loan administration $ 6 $ 5 $ 17 $ 10