Note 12 - Segment and Geographical Information

3 Months Ended

Mar. 31, 2020

Notes to Financial Statements

Segment Reporting Disclosure [Text Block]

The Company provides business process outsourcing services (“BPO”) to clients in a variety of industries and geographical locations. Our approach is focused on providing our clients with the best possible combination of services and delivery locations to meet our clients' needs in the best and most efficient manner. Our Chief Executive Officer (CEO) and President, who have been identified as the Chief Operating Decision Maker ("CODM"), reviews financial information mainly on a geographical basis.

In the fourth quarter of 2019, we reorganized our operating business model. Our new operating business model is focused on geographies in which we operate. Our CODM reviews the performance and makes resource allocation geography wise, hence the geographical level represents the operating segments of Startek, Inc.

Prior period results have been revised for segment disclosure to conform to current period presentation. We report our results of operations as follows in Six reportable segments:- 
a) Americas
b) Middle East
c) Malaysia 
d) India and Sri Lanka 
e) Argentina & Peru
f) Rest of World

	Three Months Ended
	March 31,
	2020			2019
Revenue:
Americas		68,168			63,603
India & Sri Lanka		24,252			28,209
Malaysia		11,885			12,448
Middle East		34,517			31,118
Argentina & Peru		10,208			12,584
Rest of World		11,869			13,180
Total	$	160,899		$	161,142
Operating income (loss):
Americas	$	926		$	865
India & Sri Lanka		(695	)		1,130
Malaysia		1,635			1,444
Middle East		1,617			1,257
Argentina & Peru		16			(439	)
Rest of World		272			413
Segment operating income		3,771			4,670
Startek consolidation adjustments
Goodwill impairment		22,708			-
Intangible amortization		2,582			2,628
Total operating income	$	(21,519	)	$	2,042

Property, plant and equipment, net by geography based on the location of the assets is presented below:

	As on		As on
	March 31, 2020		December 31, 2019
Property, plant and equipment, net:
Americas		13,282		14,156
India & Sri Lanka		9,689		10,772
Malaysia		4,018		4,375
Middle East		4,405		4,722
Argentina & Peru		1,653		1,701
Rest of World		1,086		1,781
Total	$	34,133	$	37,507