Segment Reporting, Geographic and Customer Information (Tables)

6 Months Ended

Jun. 30, 2017

Segment Reporting [Abstract]

Financial Information of Reportable Segments

	Three Months Ended						Six Months Ended
	June 30,						June 30,
(Amounts in Thousands)	2017			2016			2017			2016
Revenue:
Unified Communications Services	$	348,546		$	370,158		$	699,621		$	732,871
Safety Services		80,419			74,423			156,674			145,587
Interactive Services		79,179			73,232			156,672			144,961
Specialized Agent Services		69,354			67,495			141,102			135,873
Intersegment eliminations		(3,105	)		(2,911	)		(7,134	)		(6,116	)
Total	$	574,393		$	582,397		$	1,146,935		$	1,153,176
Depreciation and Amortization
(Included in Operating Income):
Unified Communications Services	$	18,515		$	20,671		$	37,132		$	41,607
Safety Services		10,413			11,446			20,749			22,652
Interactive Services		9,745			9,350			19,491			18,325
Specialized Agent Services		7,710			7,440			15,444			14,818
Total	$	46,383		$	48,907		$	92,816		$	97,402
Operating Income:
Unified Communications Services	$	72,020		$	88,762		$	153,410		$	177,830
Safety Services		20,897			11,871			40,183			20,844
Interactive Services		7,828			5,958			16,183			11,766
Specialized Agent Services		4,531			2,906			8,089			7,424
Corporate other—unallocated		(2,674	)		13,604			(7,040	)		14,161
Total	$	102,602		$	123,101		$	210,825		$	232,025
Cash Capital Expenditures:
Unified Communications Services	$	11,618		$	13,337		$	24,267		$	26,370
Safety Services		2,153			11,764			5,939			22,482
Interactive Services		5,126			6,350			9,753			10,149
Specialized Agent Services		1,991			2,603			3,842			5,560
Corporate		5,688			3,453			9,447			9,303
Total	$	26,576		$	37,507		$	53,248		$	73,864

(Amounts in thousands)	June 30, 2017		December 31, 2016
Assets:
Unified Communications Services	$	1,441,976	$	1,459,919
Safety Services		764,855		772,308
Interactive Services		468,241		430,722
Specialized Agent Services		458,170		468,384
Corporate		347,703		309,505
Total	$	3,480,945	$	3,440,838

Revenue and Long-Lived Assets for Each Reportable Segment by Geographical Region

Revenue and long-lived assets for each reportable segment by geographical region, is presented below:

Revenue:	Three Months Ended June 30, 2017
	Unified						Specialized
	Communications		Safety		Interactive		Agent		Intersegment
(Amounts in thousands)	Services		Services		Services		Services		Eliminations			Total
Americas - United States	$	244,378	$	78,535	$	76,783	$	69,354	$	(3,105	)	$	465,945
Europe, Middle East & Africa		67,977		29		497		—		—			68,503
Asia - Pacific		34,036		550		559		—		—			35,145
Americas - Other		2,155		1,305		1,340		—		—			4,800
Total	$	348,546	$	80,419	$	79,179	$	69,354	$	(3,105	)	$	574,393
	Three Months Ended June 30, 2016
	Unified						Specialized
	Communications		Safety		Interactive		Agent		Intersegment
	Services		Services		Services		Services		Eliminations			Total
Americas - United States	$	250,742	$	73,384	$	70,620	$	67,495	$	(2,911	)	$	459,330
Europe, Middle East & Africa		80,774		18		638		—		—			81,430
Asia - Pacific		35,927		—		546		—		—			36,473
Americas - Other		2,715		1,021		1,428		—		—			5,164
Total	$	370,158	$	74,423	$	73,232	$	67,495	$	(2,911	)	$	582,397
	Six Months Ended June 30, 2017
	Unified						Specialized
	Communications		Safety		Interactive		Agent		Intersegment
	Services		Services		Services		Services		Eliminations			Total
Americas - United States	$	492,049	$	153,012	$	151,787	$	141,102	$	(7,134	)	$	930,816
Europe, Middle East & Africa		136,152		64		977		—		—			137,193
Asia - Pacific		66,913		647		1,075		—		—			68,635
Americas - Other		4,507		2,951		2,833		—		—			10,291
Total	$	699,621	$	156,674	$	156,672	$	141,102	$	(7,134	)	$	1,146,935
	Six Months Ended June 30, 2016
	Unified						Specialized
	Communications		Safety		Interactive		Agent		Intersegment
	Services		Services		Services		Services		Eliminations			Total
Americas - United States	$	498,424	$	143,041	$	140,538	$	135,873	$	(6,116	)	$	911,760
Europe, Middle East & Africa		159,424		41		1,360		—		—			160,825
Asia - Pacific		70,010		75		1,044		—		—			71,129
Americas - Other		5,013		2,430		2,019		—		—			9,462
Total	$	732,871	$	145,587	$	144,961	$	135,873	$	(6,116	)	$	1,153,176

	June 30, 2017		December 31, 2016
Long-Lived Assets:
Americas - United States	$	2,532,710	$	2,546,361
Europe, Middle East & Africa		182,977		172,439
Asia Pacific		23,435		18,495
Americas - Other		8,892		9,248
Total	$	2,748,014	$	2,746,543