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Acquisitions - Additional Information (Detail) - USD ($)
$ in Thousands
1 Months Ended 3 Months Ended 9 Months Ended 12 Months Ended
Mar. 14, 2016
Nov. 02, 2015
Jun. 01, 2015
Oct. 31, 2015
Sep. 30, 2016
Sep. 30, 2015
Sep. 30, 2016
Sep. 30, 2015
Dec. 31, 2015
Dec. 31, 2014
Business Acquisition [Line Items]                    
Purchase price of acquisition             $ 9,745 $ 17,296    
Purchase price allocation, goodwill recorded         $ 1,920,742   1,920,742   $ 1,915,690 $ 1,884,920
Contingent consideration arrangement             854 0    
Total acquisition costs expensed         900 $ 400 3,400 2,000    
Revenue for 12 month period subsequent to acquisition         $ 6,500 $ 1,600 $ 21,000 $ 2,000    
Synrevoice [Member]                    
Business Acquisition [Line Items]                    
Purchase price of acquisition $ 9,300                  
Date of acquisition             Mar. 14, 2016      
Purchase price allocation, goodwill recorded 4,893                  
Preliminary purchase price allocation, intangible assets recorded $ 6,455                  
ClientTell [Member]                    
Business Acquisition [Line Items]                    
Purchase price of acquisition   $ 38,400                
Date of acquisition             Nov. 02, 2015      
Purchase price allocation, goodwill recorded   15,004                
Preliminary purchase price allocation, intangible assets recorded   26,300                
Additional cash to be paid   $ 10,500                
Additional cash to be paid over the period in years   5 years                
Contingent consideration arrangement   $ 5,400         $ 5,300   $ 5,600  
Business acquisition contingent consideration paid             $ 1,200      
Magnetic North [Member]                    
Business Acquisition [Line Items]                    
Purchase price of acquisition       $ 39,200            
Date of acquisition             Oct. 31, 2015      
Purchase price allocation, goodwill recorded       24,836            
Preliminary purchase price allocation, intangible assets recorded       $ 16,361            
Sharp School [Member]                    
Business Acquisition [Line Items]                    
Purchase price of acquisition     $ 17,200              
Date of acquisition             Jun. 01, 2015      
Purchase price allocation, goodwill recorded     8,254              
Preliminary purchase price allocation, intangible assets recorded     $ 9,092