Segment Reporting, Geographic and Customer Information (Tables)

9 Months Ended

Sep. 30, 2016

Segment Reporting [Abstract]

Financial Information of Reportable Segments

	Three Months Ended						Nine Months Ended
	September 30,						September 30,
(Amounts in Thousands)	2016			2015			2016			2015
Revenue:
Unified Communications Services	$	352,377		$	365,822		$	1,085,248		$	1,109,931
Safety Services		75,061			73,812			220,648			208,528
Interactive Services		76,439			68,237			221,400			194,332
Specialized Agent Services		70,255			68,196			206,128			203,840
Intersegment eliminations		(2,725	)		(1,619	)		(8,841	)		(4,802	)
Total	$	571,407		$	574,448		$	1,724,583		$	1,711,829
Depreciation and Amortization
(Included in Operating Income):
Unified Communications Services	$	20,726		$	20,734		$	62,333		$	61,844
Safety Services		10,602			11,918			33,254			36,936
Interactive Services		9,404			7,670			27,729			22,106
Specialized Agent Services		7,603			6,930			22,421			20,029
Total	$	48,335		$	47,252		$	145,737		$	140,915
Operating Income:
Unified Communications Services	$	79,406		$	95,832		$	257,236		$	289,668
Safety Services		17,148			10,248			37,992			16,704
Interactive Services		9,797			6,220			21,563			18,424
Specialized Agent Services		4,372			6,742			11,796			24,269
Corporate other—unallocated		(1,224	)		5,312			12,937			2,415
Total	$	109,499		$	124,354		$	341,524		$	351,480
Cash Capital Expenditures:
Unified Communications Services	$	7,291		$	9,333		$	33,661		$	41,573
Safety Services		4,369			6,383			26,851			18,687
Interactive Services		5,923			5,809			16,072			14,279
Specialized Agent Services		2,738			3,632			8,298			9,512
Corporate		5,118			6,162			14,421			12,131
Total	$	25,439		$	31,319		$	99,303		$	96,182

	As of  September 30, 2016		As of  December 31, 2015
Assets:
Unified Communications Services	$	1,484,403	$	1,525,890
Safety Services		767,512		786,447
Interactive Services		443,819		430,793
Specialized Agent Services		465,609		491,449
Corporate		315,997		302,966
Total from continuing operations		3,477,340		3,537,545
Assets held for sale		—		17,672
Total	$	3,477,340	$	3,555,217

Geographic Information by Organizational Region

Geographic information by organizational region, is noted below:

	For the Three Months Ended				For the Nine Months Ended
	September 30,				September 30,
(Amounts in thousands)	2016		2015		2016		2015
Revenue:
Americas—United States	$	462,281	$	458,705	$	1,374,041	$	1,360,574
Europe, Middle East & Africa (EMEA)		67,333		75,564		228,158		230,791
Asia Pacific		37,153		36,387		108,282		108,698
Americas—Other		4,640		3,792		14,102		11,766
Total	$	571,407	$	574,448	$	1,724,583	$	1,711,829

	As of  September 30, 2016		As of  December 31, 2015
Long-Lived Assets:
Americas—United States	$	2,548,526	$	2,593,739
Europe, Middle East & Africa (EMEA)		179,122		195,203
Asia Pacific		19,329		21,151
Americas—Other		9,192		1,952
Total	$	2,756,169	$	2,812,045