Segment Reporting, Geographic and Customer Information (Tables)

6 Months Ended

Jun. 30, 2016

Segment Reporting [Abstract]

Financial Information of Reportable Segments

	For the three months ended June 30,						For the six months ended June 30,
(Amounts in Thousands)	2016			2015			2016			2015
Revenue:
Unified Communications Services	$	370,158		$	374,651		$	732,871		$	744,109
Safety Services		74,423			66,138			145,587			134,716
Interactive Services		73,232			63,628			144,961			126,095
Specialized Agent Services		67,495			68,566			135,873			135,644
Intersegment eliminations		(2,911	)		(1,092	)		(6,116	)		(3,183	)
Total	$	582,397		$	571,891		$	1,153,176		$	1,137,381
Depreciation and Amortization
(Included in Operating Income):
Unified Communications Services	$	20,671		$	20,625		$	41,607		$	41,108
Safety Services		11,446			12,210			22,652			25,019
Interactive Services		9,350			7,282			18,325			14,436
Specialized Agent Services		7,440			6,625			14,818			13,099
Total	$	48,907		$	46,742		$	97,402		$	93,662
Operating Income:
Unified Communications Services	$	88,762		$	98,958		$	177,830		$	193,836
Safety Services		11,871			3,254			20,844			6,456
Interactive Services		5,958			6,630			11,766			12,204
Specialized Agent Services		2,906			8,992			7,424			17,527
Corporate other—unallocated		13,604			(1,401	)		14,161			(2,897	)
Total	$	123,101		$	116,433		$	232,025		$	227,126
Cash Capital Expenditures:
Unified Communications Services	$	13,337		$	12,341		$	26,370		$	32,240
Safety Services		11,764			6,387			22,482			12,304
Interactive Services		6,350			4,478			10,149			8,470
Specialized Agent Services		2,603			3,104			5,560			5,880
Corporate		3,453			2,247			9,303			5,970
Total	$	37,507		$	28,557		$	73,864		$	64,864

	As of June 30, 2016		As of December 31, 2015
Assets:
Unified Communications Services	$	1,492,257	$	1,525,890
Safety Services		771,599		786,447
Interactive Services		449,626		430,793
Specialized Agent Services		474,077		491,449
Corporate		359,042		302,966
Total from continuing operations		3,546,601		3,537,545
Assets held for sale		—		17,672
Total	$	3,546,601	$	3,555,217

Geographic Information by Organizational Region

Geographic information by organizational region, is noted below:

	For the three months ended June 30,				For the six months ended June 30,
(Amounts in thousands)	2016		2015		2016		2015
Revenue:
Americas—United States	$	459,330	$	454,656	$	911,760	$	901,869
Europe, Middle East & Africa (EMEA)		81,430		77,250		160,825		155,227
Asia Pacific		36,473		37,800		71,129		72,311
Americas—Other		5,164		2,185		9,462		7,974
Total	$	582,397	$	571,891	$	1,153,176	$	1,137,381

	As of June 30, 2016		As of December 31, 2015
Long-Lived Assets:
Americas—United States	$	2,567,467	$	2,593,739
Europe, Middle East & Africa (EMEA)		185,955		195,203
Asia Pacific		19,697		21,151
Americas—Other		7,269		1,952
Total	$	2,780,388	$	2,812,045