Segment Reporting, Geographic and Customer Information (Tables)

12 Months Ended

Dec. 31, 2015

Segment Reporting [Abstract]

Financial Information of Reportable Segments

Beginning in 2015, all prior period comparative information has been recast to reflect this change as if it had taken place in all periods presented in thousands.

	For the year ended December 31,
	2015			2014			2013
Revenue:
Unified Communications Services	$	1,467,711		$	1,491,639		$	1,475,016
Safety Services		281,391			278,317			259,120
Interactive Services		265,664			235,481			224,440
Specialized Agent Services		276,983			224,621			170,345
Intersegment eliminations		(11,490	)		(11,464	)		(7,949	)
Total	$	2,280,259		$	2,218,594		$	2,120,972
Depreciation and Amortization
(Included in Operating Income):
Unified Communications Services	$	83,183		$	89,448		$	89,991
Safety Services		50,494			48,115			44,407
Interactive Services		30,595			25,075			17,793
Specialized Agent Services		27,992			17,899			8,478
Total	$	192,264		$	180,537		$	160,669
Operating Income:
Unified Communications Services	$	378,421		$	364,134		$	358,590
Safety Services		22,585			30,473			23,907
Interactive Services		25,155			35,231			43,554
Specialized Agent Services		30,289			31,569			25,243
Total	$	456,450		$	461,407		$	451,294
Cash Capital Expenditures:
Unified Communications Services	$	60,639		$	46,860		$	65,875
Safety Services		23,628			31,706			25,974
Interactive Services		22,151			15,121			8,516
Specialized Agent Services		12,632			6,592			2,102
Corporate		17,760			30,039			11,793
Total		136,810			130,318			114,260

	As of December 31,
	2015		2014		2013
Assets:
Unified Communications Services	$	1,525,890	$	1,337,667	$	1,558,700
Safety Services		786,447		787,889		764,561
Interactive Services		430,793		353,253		265,827
Specialized Agent Services		491,449		443,737		164,759
Corporate		360,028		590,924		442,748
Total from continuing operations		3,594,607		3,513,470		3,196,595
Assets held for sale		17,672		304,605		300,049
Total	$	3,612,279	$	3,818,075	$	3,496,644

Geographic Information by Organizational Region

Geographic information by organizational region, in thousands, is noted below.

	For the year ended December 31,
	2015		2014		2013
Revenue:
Americas—United States	$	1,812,068	$	1,716,667	$	1,621,672
Europe, Middle East & Africa (EMEA)		310,805		324,466		311,774
Asia—Pacific		141,849		153,628		163,946
Americas—Other		15,537		23,833		23,580
Total	$	2,280,259	$	2,218,594	$	2,120,972

	As of December 31,
	2015		2014		2013
Long-Lived Assets:
Americas—United States	$	2,650,801	$	2,686,553	$	2,242,572
Europe, Middle East & Africa (EMEA)		195,203		176,817		204,282
Asia—Pacific		21,151		17,891		18,456
Americas—Other		1,952		1,816		2,559
Total	$	2,869,107	$	2,883,077	$	2,467,869