EX-99.3 4 dex993.htm FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA Financial Statements and Supplementary Data

Exhibit 99.3

 

Item 8. FINANCIAL STATEMENTS AND SUPPLEMENTARY DATA

To the Board of Directors of

West Corporation

Omaha, Nebraska

We have audited the accompanying consolidated balance sheets of West Corporation and subsidiaries (the “Company”) as of December 31, 2008 and 2007, and the related consolidated statements of operations, stockholders’ equity (deficit), and cash flows for each of the three years in the period ended December 31, 2008. Our audits also included the financial statement schedule listed in the Table of Contents at Item 16. These financial statements and financial statement schedule are the responsibility of the Company’s management. Our responsibility is to express an opinion on the financial statements and financial statement schedule based on our audits.

We conducted our audits in accordance with the standards of the Public Company Accounting Oversight Board (United States). Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the financial statements are free of material misstatement. An audit includes examining, on a test basis, evidence supporting the amounts and disclosures in the financial statements. An audit also includes assessing the accounting principles used and significant estimates made by management, as well as evaluating the overall financial statement presentation. We believe that our audits provide a reasonable basis for our opinion.

In our opinion, such consolidated financial statements present fairly, in all material respects, the financial position of West Corporation and its subsidiaries at December 31, 2008 and 2007, and the results of their operations and their cash flows for each of the three years in the period ended December 31, 2008, in conformity with accounting principles generally accepted in the United States of America. Also, in our opinion, such financial statement schedule, when considered in relation to the basic consolidated financial statements taken as a whole, presents fairly, in all material respects, the information set forth therein.

As discussed in Note 1 to the consolidated financial statements, the accompanying financial statements have been retrospectively adjusted for the adoption of Statement of Financial Accounting Standard No. 160, Noncontrolling Interests in Consolidated Financial Statements—An Amendment of ARB No. 51. As discussed in Note 10 to the consolidated financial statements, effective January 1, 2007, the Company adopted Financial Accounting Standards Board Interpretation No. 48, Accounting for Uncertainty in Income Taxes—An Interpretation of FASB Statement No. 109.

/S/ DELOITTE & TOUCHE LLP

Omaha, Nebraska

March 2, 2009 (October 2, 2009 as to Note 14 and to the effects of adoption of SFAS 160 as discussed in Note 1 and October 29, 2009 as to Note 16)

 

F-1


WEST CORPORATION

CONSOLIDATED STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

 

     Years Ended December 31,  
     2008     2007     2006  

REVENUE

   $ 2,247,434      $ 2,099,492      $ 1,856,038   

COST OF SERVICES

     1,015,028        912,389        818,522   

SELLING, GENERAL AND ADMINISTRATIVE EXPENSES

     881,586        840,532        800,301   
                        

OPERATING INCOME

     350,820        346,571        237,215   

OTHER INCOME (EXPENSE):

      

Interest income

     3,068        11,389        6,081   

Interest expense

     (313,019     (332,372     (94,804

Other, net

     (11,689     2,007        2,063   
                        

Other expense

     (321,640     (318,976     (86,660
                        

INCOME BEFORE INCOME TAX EXPENSE AND NONCONTROLLING INTEREST

     29,180        27,595        150,555   
                        

INCOME TAX EXPENSE

     11,731        6,814        65,505   
                        

NET INCOME

     17,449        20,781        85,050   

LESS NET INCOME (LOSS)—NONCONTROLLING INTEREST

     (2,058     15,399        16,287   
                        

NET INCOME—WEST CORPORATION

   $ 19,507      $ 5,382      $ 68,763   
                        

EARNINGS (LOSS) PER COMMON SHARE:

      

Basic Class L

   $ 12.78      $ 11.08      $ 2.05   
                        

Diluted Class L

   $ 12.24      $ 10.68      $ 1.98   
                        

Basic Class A

   $ (1.23   $ (1.20   $ 0.66   
                        

Diluted Class A

   $ (1.23   $ (1.20   $ 0.64   
                        

WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:

      

Basic Class L

     9,901        9,865        9,777   

Diluted Class L

     10,334        10,236        10,105   

Basic Class A

     87,324        86,724        73,265   

Diluted Class A

     87,324        86,724        76,110   

The accompanying notes are an integral part of these financial statements.

 

F-2


WEST CORPORATION

CONSOLIDATED BALANCE SHEETS

(AMOUNTS IN THOUSANDS)

 

     December 31,  
     2008     2007  

ASSETS

    

CURRENT ASSETS:

    

Cash and cash equivalents

   $ 168,340      $ 141,947   

Trust cash

     9,130        10,358   

Accounts receivable, net

     359,021        289,480   

Portfolio receivables, current portion

     64,204        77,909   

Deferred income taxes receivable

     52,647        33,718   

Other current assets

     85,706        44,463   
                

Total current assets

     739,048        597,875   

PROPERTY AND EQUIPMENT:

    

Property and equipment

     918,388        827,458   

Accumulated depreciation and amortization

     (598,236     (528,813
                

Property and equipment, net

     320,152        298,645   
                

PORTFOLIO RECEIVABLES, NET OF CURRENT PORTION

     68,542        132,233   

GOODWILL

     1,642,857        1,329,978   

INTANGIBLES, net

     405,030        336,407   

OTHER ASSETS

     139,160        151,352   
                

TOTAL ASSETS

   $ 3,314,789      $ 2,846,490   
                

LIABILITIES AND STOCKHOLDERS’ DEFICIT

    

CURRENT LIABILITIES:

    

Accounts payable

   $ 70,028      $ 60,979   

Accrued expenses

     343,922        245,044   

Current maturities of long-term debt

     25,283        23,943   

Current maturities of portfolio notes payable

     77,308        77,219   

Income tax payable

     11,097        2,895   
                

Total current liabilities

     527,638        410,080   

PORTFOLIO NOTES PAYABLE , less current maturities

     11,169        43,092   

LONG-TERM OBLIGATIONS, less current maturities

     3,832,367        3,452,437   

DEFERRED INCOME TAXES PAYABLE

     77,109        90,774   

OTHER LONG-TERM LIABILITIES

     69,094        47,523   
                

TOTAL LIABILITIES

     4,517,377        4,043,906   

COMMITMENTS AND CONTINGENCIES (Notes 5, 7, 9 and 15)

    

CLASS L COMMON STOCK $0.001 PAR VALUE, 100,000 SHARES AUTHORIZED, 9,908 and 9,898 SHARES ISSUED AND OUTSTANDING

     1,158,159        1,029,782   

STOCKHOLDERS’ DEFICIT

    

Class A common stock $0.001 par value, 400,000 shares authorized, 87,334 and 87,223 shares issued and 87,326 and 87,223 shares outstanding

     87        87   

Retained deficit

     (2,334,398     (2,231,302

Accumulated other comprehensive loss

     (30,015     (8,920

Noncontrolling interest

     3,632        12,937   

Treasury stock at cost (8 and 0 shares)

     (53     —     
                

Total stockholders’ deficit

     (2,360,747     (2,227,198
                

TOTAL LIABILITIES AND STOCKHOLDERS’ (DEFICIT)

   $ 3,314,789      $ 2,846,490   
                

The accompanying notes are an integral part of these financial statements.

 

F-3


WEST CORPORATION

CONSOLIDATED STATEMENTS OF CASH FLOWS

(AMOUNTS IN THOUSANDS)

 

     Years Ended December 31,  
     2008     2007     2006  

CASH FLOWS FROM OPERATING ACTIVITIES:

      

Net income

   $ 17,449      $ 20,781      $ 85,050   

Adjustments to reconcile net income to net cash flows from operating activities:

      

Depreciation

     103,218        102,045        96,218   

Amortization

     80,270        80,775        40,762   

Allowance for impairment of purchased accounts receivable

     76,405        —          —     

Unrealized loss on foreign denominated debt

     5,558        —          —     

Provision for share based compensation

     1,404        1,276        28,738   

Deferred income tax expense (benefit)

     (26,446     (8,917     9,300   

Debt amortization

     15,802        14,671        3,410   

Non cash loss on hedge agreements

     17,679        —          —     

Other

     107        (195     876   

Excess tax benefit from stock options exercised

     —          —          (50,794

Changes in operating assets and liabilities, net of business acquisitions:

      

Accounts receivable

     (3,226     14,713        (41,744

Other assets

     9,113        (9,497     (24,418

Accounts payable

     (8,965     8,753        (7,750

Accrued expenses and other liabilities

     (987     39,492        76,091   
                        

Net cash flows from operating activities

     287,381        263,897        215,739   
                        

CASH FLOWS FROM INVESTING ACTIVITIES:

      

Business acquisitions, net of cash acquired of $9,601, $21,410 and $108,150

     (493,556     (291,760     (643,690

Purchase of portfolio receivables, net of collections applied of $46,395, $66,927 and $59,353

     992        (60,485     (55,207

Purchase of property and equipment

     (105,381     (103,647     (113,895

Other

     406        946        539   
                        

Net cash flows from investing activities

     (597,539     (454,946     (812,253
                        

CASH FLOWS FROM FINANCING ACTIVITIES:

      

Proceeds from issuance of debt and bonds

     134,000        300,000        3,200,000   

Consideration paid to shareholders in exchange for stock

     —          (170,625     (2,790,911

Principal repayments of long-term obligations

     (24,949     (23,618     —     

Consideration paid to stock option holders in exchange for stock options

     —          —          (119,638

Proceeds from private equity sponsors

     —          —          725,750   

Net change in revolving credit facilities

     283,167        —          (220,000

Debt issuance costs

     (10,315     (2,299     (109,591

Proceeds from the sale of stock and stock options exercised

     25        553        18,540   

Excess tax benefits from stock options exercised

     —          —          50,794   

Repayments of portfolio notes payable, net of proceeds from issuance of notes payable of $33,096, $108,812 and $97,871

     (31,834     33,064        46,727   

Noncontrolling interest distributions

     (7,120     (13,165     (19,101

Payments of capital lease obligations

     (949     (1,032     (6,313

Other

     (54     (4,772     4,485   
                        

Net cash flows from financing activities

     341,971        118,106        780,742   
                        

EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS

     (5,420     (42     (131

NET CHANGE IN CASH AND CASH EQUIVALENTS

     26,393        (72,985     184,097   

CASH AND CASH EQUIVALENTS, Beginning of period

     141,947        214,932        30,835   
                        

CASH AND CASH EQUIVALENTS, End of period

   $ 168,340      $ 141,947      $ 214,932   
                        

The accompanying notes are an integral part of these consolidated financial statements.

 

F-4


WEST CORPORATION

CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY (DEFICIT)

(AMOUNTS IN THOUSANDS)

 

     Common
Stock
    Class A
Common
Stock
   Additional
Paid-in
Capital
    Retained
Earnings
(Deficit)
    Noncontrolling
Interest
    Treasury
Stock
   Unearned
Restricted
Stock
    Other
Comprehensive
Income (Loss)
Foreign
Currency
Translation
    Other
Comprehensive
Income (Loss)
on Cash Flow
Hedges
    Total
Stockholders’
Equity
(Deficit)
 

BALANCE, January 1, 2006

   $ 697      $ —      $ 272,941      $ 699,765      $ 15,309      $ —      $ (1,130   $ (405   $ —        $ 987,177   

Comprehensive income:

                      

Net income

            68,763        16,287                 85,050   

Foreign currency translation adjustment, net of tax of ($420)

                     715          715   

Unrealized gain on cash flow hedges, net of tax of ($152)

                       264        264   
                            

Total comprehensive income

                         86,029   

Noncontrolling interest distributions

              (19,101              (19,101

Change in ownership of noncontrolling interest

              (2,196              (2,196

Stock options exercised including related tax benefits (6,565 shares) and ESPP shares granted (34 shares)

     71           211,916                     211,987   

Share based compensation

          28,447                     28,447   

Amortization of restricted stock

          (1,130            1,130            —     

Recapitalization

     (768     86      (413,702     (2,975,169                (3,389,553

Accretion of class L common stock priority return preference

          (20,045                  (20,045
                                                                              

BALANCE, December 31, 2006

     —          86      78,427        (2,206,641     10,299        —        —          310        264        (2,117,255

FIN 48 transition liability

            (4,035                (4,035
                                                                              

BALANCE, January 1, 2007

     —          86      78,427        (2,210,676     10,299        —        —          310        264        (2,121,290

Comprehensive income:

                      

Net income

            5,382        15,399                 20,781   

Foreign currency translation adjustment, net of tax of ($408)

                     665          665   

Unrealized loss on cash flow hedges, net of tax of ($5,810)

                       (10,159     (10,159
                            

Total comprehensive loss

                         11,287   

Noncontrolling interest distributions

              (13,165              (13,165

Noncontrolling interest contributions

              404                 404   

Issuance of common stock in a business combination (929,280 shares)

       1      1,161                     1,162   

 

F-5


WEST CORPORATION

CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY (DEFICIT)

(AMOUNTS IN THOUSANDS)

 

     Common
Stock
   Class A
Common
Stock
   Additional
Paid-in
Capital
    Retained
Earnings
(Deficit)
    Noncontrolling
Interest
    Treasury
Stock
    Unearned
Restricted
Stock
   Other
Comprehensive
Income (Loss)
Foreign
Currency
Translation
    Other
Comprehensive
Income (Loss)
on Cash Flow
Hedges
    Total
Stockholders’
Equity
(Deficit)
 

Tax benefit of Executive Deferred Compensation Plan distribution

           1,393                     1,393   

Executive Deferred Compensation Plan contributions

           896                     896   

Stock sold (400 shares)

           50                     50   

Stock options exercised including related tax benefits (32 shares)

           91                     91   

Share based compensation

           1,276                     1,276   

Accretion of class L common stock priority return preference

           (83,294     (26,008                (109,302
                                                                             

BALANCE, December 31, 2007

     —        87      —          (2,231,302     12,937        —          —        975        (9,895     (2,227,198

Net income

             19,507        (2,058              17,449   

Foreign currency translation adjustment, net of tax of ($4,276)

               (127          (6,977       (7,104

Reclassification a cash flow hedge into earnings

                        1,234        1,234   

Unrealized loss on cash flow hedges, net of tax of ($8,653)

                        (15,352     (15,352
                             
                       

Total comprehensive loss

                          (3,773

Noncontrolling interest distributions

               (7,120              (7,120

Purchase of stock at cost (8 shares)

                 (53            (53

Executive Deferred Compensation Plan contributions

           1,397                     1,397   

Executive Deferred Compensation Plan valuation change

           1,102                     1,102   

Stock options exercised including related tax benefits (15 shares)

           25                     25   

Share based compensation

           1,404                     1,404   

Accretion of class L common stock priority return preference

           (3,928     (122,603                (126,531
                                                                             

BALANCE, December 31, 2008

   $ —      $ 87    $ —        $ (2,334,398   $ 3,632      $ (53   $ —      $ (6,002   $ (24,013   $ (2,360,747
                                                                             

The accompanying notes are an integral part of these consolidated financial statements.

 

F-6


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

1. SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Business Description: West Corporation (the “Company” or “West”) is a leading provider of technology-driven, voice-oriented solutions. We offer our clients a broad range of communications and infrastructure management solutions that help them manage or support critical communications. The scale and processing capacity of our proprietary technology platforms, combined with our world-class expertise and processes in managing telephony and human capital, enable us to provide our clients with premium outsourced communications solutions. Our automated service and conferencing solutions are designed to improve our clients’ cost structure and provide reliable, high-quality services. Our solutions also help deliver mission-critical services, such as public safety and emergency communications. We serve Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial services, technology and healthcare, and have sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.

Operating Segments: During the third quarter of 2009, we implemented certain organizational changes and our Chief Executive Officer began making strategic and operational decisions with respect to assessing performance and allocating resources based on a new segment structure. We now operate in two business segments:

 

   

Unified Communications, including reservationless, operator-assisted, web and video conferencing services and alerts and notifications services; and

 

   

Communication Services, including automated call processing, agent-based services and emergency communication infrastructure systems and services.

Consistent with this approach, the receivables management business (formerly reported as a separate segment) is now part of the Communication Services segment, and the newly named Unified Communications segment is composed of the alerts and notifications business (formerly managed under the Communications Services segment) and the conferencing and collaboration business. The revised organizational structure more closely aligns the resources used by the businesses in each segment. All prior period comparative information has been reclassified to conform to the new presentation.

Unified Communications:

Conferencing & Collaboration Services. Operating under the InterCall brand, we are the largest conferencing services provider in the world based on conferencing revenue and managed over 61 million conference calls in 2008. We provide our clients with an integrated global suite of meeting replacement services. These include on-demand automated conferencing services, operator-assisted services for complex audio conferences or large events, web conferencing services that allow clients to make presentations and share applications and documents over the Internet, and video conferencing applications that allow clients to experience real-time video presentations and conferences.

Alerts & Notifications Services. Our solutions leverage our proprietary technology platforms to allow clients to manage and deliver automated personalized communications quickly and through multiple delivery channels (voice, text messaging, email and fax). For example, we deliver patient notifications and appointment reminders on behalf of our medical and dental clients, provide travelers with flight arrival and departure updates on behalf of our transportation clients and transmit emergency evacuation notices on behalf of municipalities. Our platform also enables two-way communications that allow the recipients of a message to respond with relevant information to our clients.

 

F-7


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Communication Services

Automated Services

Emergency Communications Services. We are the largest provider of emergency communications infrastructure systems and services that support regulatory compliance and public safety mandates based on the number of 9-1-1 calls facilitated. Our solutions are critical in facilitating public safety agencies’ ability to coordinate responses to emergency events. We provide the network database solution that routes emergency calls to the appropriate 9-1-1 centers and allows the appropriate first responders (police, fire, ambulance) to be assigned to those calls. Our clients generally enter into long-term contracts and fund their obligations through monthly charges on users’ local telephone bills. We also provide fully-integrated desktop communications technology solutions to public safety agencies that enable enhanced 9-1-1 call handling.

Automated Customer Service. Over the last 20 years we have developed a best-in-class suite of automated voice-oriented solutions. Our solutions allow our clients to effectively communicate with their customers through inbound and outbound interactive voice response (IVR) applications using natural language speech recognition, automated voice prompts and network-based call routing services. In addition to these front-end customer service applications, we also provide analyses that help our clients improve their automated communications strategy. Our automated services technology platforms serve as the backbone of our telephony management capabilities and our scale and operational flexibility have helped us launch and grow other key services, such as conferencing, alerts and notifications and West at Home.

Agent-Based Services. We provide our clients with large-scale, agent-based services, including inbound customer care, customer acquisition and retention, business-to-business sales and account management, overpayment identification and recovery services, and collection of receivables on behalf of our clients. We have a flexible model with both on-shore and off-shore capabilities to fit our clients’ needs. We believe that we are known in the industry as a premium provider of these services, and we seek opportunities with clients for whom our services can add value while maintaining attractive margins for us. Our West at Home agent service is a remote call handling model that uses employees who work out of their homes. This service has a distinct advantage over traditional facility-based call center solutions by attracting higher quality agents. This model helps enhance our cost structure and significantly reduces our capital requirements.

Recapitalization: On October 24, 2006, we completed a recapitalization (the “recapitalization”) of the Company in a transaction sponsored by an investor group led by Thomas H. Lee Partners, L.P. and Quadrangle Group LLC (the “Sponsors”) pursuant to the Agreement and Plan of Merger, dated as of May 31, 2006, between West Corporation and Omaha Acquisition Corp., a Delaware corporation formed by the Sponsors for the purpose of recapitalizing West Corporation. Omaha Acquisition Corp. was merged with and into West Corporation, with West Corporation continuing as the surviving corporation. Pursuant to such recapitalization, our publicly traded securities were cancelled in exchange for cash. The recapitalization has been accounted for as a leveraged recapitalization, whereby the historical bases of our assets and liabilities have been maintained.

In October 2006, we financed the recapitalization with equity contributions from the Sponsors, and the rollover of a portion of the equity interests in the Company held by Gary and Mary West, the founders of the registrant (“the Founders”), and certain members of management, along with a new $2.1 billion senior secured term loan facility, a new senior secured revolving credit facility providing financing of up to $250.0 million (none of which was drawn at the closing of the recapitalization) and the private placement of $650.0 million aggregate principal amount of 9.5% senior notes due 2014 and $450.0 million aggregate principal amount of 11% senior subordinated notes due 2016.

Basis of Consolidation: The consolidated financial statements include our accounts and the accounts of our wholly owned and majority owned subsidiaries. All intercompany transactions and balances have been eliminated in the consolidated financial statements.

Use of Estimates: The preparation of financial statements in conformity with accounting principles generally accepted in the United States of America requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

 

F-8


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Revenue recognition: In our Unified Communications segment, our services are generally billed and recognized on a per message or per minute basis. Our Communication Services segment recognizes revenue for automated and agent-based services in the month that services are performed and are generally billed based on call duration, hours of input, number of calls or a contingent basis. Emergency communications services revenue is generated primarily from monthly fees based on the number of billing telephone numbers and cell towers covered under contract. In addition, product sales and installations are generally recognized upon completion of the installation and client acceptance of a fully functional system or, for contracts that are completed in stages and include contract-specified milestones representative of fair value, upon achieving such contract milestones. As it relates to installation sales, clients are generally progress-billed prior to the completion of the installation and these advance payments are deferred until the system installations are completed or specified milestones are attained. Costs incurred on uncompleted contracts are accumulated and recorded as deferred costs until the system installations are completed or specified milestones are attained. Contracts for annual recurring services such as support and maintenance agreements are generally billed in advance and are recorded as revenue ratable (on a monthly basis) over the contractual periods. Nonrefundable up front fees and related costs are recognized ratably over the term of the contract or the expected life of the client relationship, whichever is longer. Revenue for contingent collection services and overpayment identification and recovery services is recognized in the month collection payments are received based upon a percentage of cash collected or other agreed upon contractual parameters. In compliance with SOP 03-3, we account for our investments in receivable portfolios using either the level-yield method or the cost recovery method. During 2008, we began using the cost recovery method for healthcare receivable portfolios and certain newly acquired pools. For all other receivable portfolios, we believe that the amounts and timing of cash collections for our purchased receivables can be reasonably estimated; therefore, we utilize the level-yield method of accounting for our purchased receivables. The level-yield method applies an effective interest rate or internal rate of return (“IRR”) to the cost basis of portfolio pools. SOP 03-3 increases the probability that we will incur impairment allowances in the future, and these allowances could be material. Periodically, we will sell all or a portion of a receivables pool to third parties. The gain or loss on these sales is recognized to the extent the proceeds exceed or, in the case of a loss, are less than the cost basis of the underlying receivables.

Cost of Services: Cost of services includes labor, sales commissions, telephone and other expenses directly related to service activities.

Selling, General and Administrative Expenses: Selling, general and administrative expenses consist of expenses that support the ongoing operation of our business. These expenses include costs related to division management, facilities costs, equipment depreciation and maintenance, amortization of finite-lived intangible assets, sales and marketing activities, client support services, bad debt expense and corporate management costs.

Other Income (Expense): Other income (expense) includes interest expense from short-term and long-term borrowings under credit facilities and portfolio notes payable, the aggregate gain (loss) on debt transactions denominated in currencies other than the functional currency, sub-lease rental income and interest income from short-term investments.

Cash and Cash Equivalents: We consider short-term investments with original maturities of three months or less at acquisition to be cash equivalents.

Trust Cash: Trust cash represents cash collected on behalf of our clients that has not yet been remitted to them. A related liability is recorded in accounts payable until settlement with the respective clients.

Financial Instruments: Cash and cash equivalents, accounts receivable and accounts payable are short-term in nature and the net values at which they are recorded are considered to be reasonable estimates of their fair values.

Accounts Receivable: Accounts receivable from customers is presented net of an allowance for doubtful accounts of approximately $12.4 million and $6.5 million at December 31, 2008 and 2007, respectively.

 

F-9


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Property and Equipment: Property and equipment are recorded at cost. Depreciation expense is based on the estimated useful lives of the assets or remaining lease terms, whichever is shorter, and is calculated on the straight-line method. Our owned buildings have estimated useful lives ranging from 20 to 39 years and the majority of the other assets have estimated useful lives of three to five years. We review property, plant and equipment for impairment whenever events or changes in business circumstances indicate that the carrying amount of the assets may not be fully recoverable. Recoverability of an asset “held-for-use” is determined by comparing the carrying amount of the asset to the undiscounted net cash flows expected to be generated from the use of the asset. If the carrying amount is greater than the undiscounted net cash flows expected to be generated by the asset, the asset’s carrying amount is reduced to its fair value. An asset “held-for-sale” is reported at the lower of the carrying amount or fair value less cost to sell.

Goodwill and Other Intangible Assets: Goodwill and intangible assets with indefinite lives are not amortized, but are tested for impairment on an annual basis. During September 2007 the Company recognized an $8.8 million impairment charge to fully write-off the goodwill associated with a majority-owned unrestricted subsidiary. The majority-owned subsidiary, which had been consolidated in the communication services segment, was disposed of in the fourth quarter of 2007. We have determined that goodwill and intangible assets with indefinite lives are not impaired and therefore no additional write-off is necessary. Finite-lived intangible assets are reviewed for impairment whenever events or changes in business circumstances indicate that the carrying amount of the assets may not be fully recoverable.

Other Assets: Other assets primarily include the unamortized balance of debt acquisition costs, assets held in non-qualified deferred compensation plans, and the unamortized balance of internally developed capitalized software and licensing agreements. The assets held in the non-qualified deferred compensation plans represent mutual funds, invested in debt and equity securities, classified as trading securities in accordance with Financial Accounting Standard No. 115, Accounting for Certain Investments in Debt and Equity Securities, considering the employee’s ability to change the investment allocation of their deferred compensation at any time. These investments are reported at fair value with unrealized gains and losses recognized currently within other income. The underlying obligation, recorded in other liabilities, is likewise reported at the investments’ fair value with adjustments recognized currently within compensation expense. Both the investment and the obligation are classified as non-current.

Income Taxes: We file a consolidated United States income tax return. We use an asset and liability approach for the financial reporting of income taxes in accordance with SFAS No. 109, Accounting for Income Taxes. Deferred income taxes arise from temporary differences between financial and tax reporting. Income tax expense has been provided on the portion of foreign source income that we have determined will be repatriated to the United States. On January 1, 2007, we adopted Financial Accounting Standards Board Interpretation No. 48, Accounting for Uncertainty in Income Taxes—an interpretation of FASB Statement No. 109 (“FIN 48”). FIN 48 requires that uncertain tax positions are evaluated in a two-step process, whereby (1) we determine whether it is more likely than not that the tax positions will be sustained based on the technical merits of the position and (2) for those tax positions that meet the more likely than not recognition threshold, we would recognize the largest amount of tax benefit that is greater than fifty percent likely to be realized upon ultimate settlement with the related tax authority.

Other Comprehensive Income (Loss): Comprehensive income (loss) is composed of unrealized gains or losses on foreign currency translation adjustments arising from changes in exchange rates of our foreign subsidiaries. Assets and liabilities are translated at the exchange rates in effect on the balance sheet dates. The translation adjustment is included in comprehensive income, net of related tax expense. Also, the gain or loss on the effective portion of cash flow hedges (i.e., change in fair value) is initially reported as a component of other comprehensive income (loss). The remaining gain or loss is recognized in interest expense in the same period in which the cash flow hedge affects earnings. These are the only components of other comprehensive income (loss).

Stock Based Compensation: On January 1, 2006, we adopted Statement of Financial Accounting Standards (“SFAS”) No. 123 (revised 2004), “Share-Based Payment” (“SFAS 123R”). SFAS 123R requires us to recognize expense related to the fair value of employee stock option awards and to measure the cost of employee services received in exchange for an award of equity instruments based on the grant date fair value of the award.

 

F-10


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Non-controlling Interest: Our portfolio receivable lenders own a non-controlling interest in several of our portfolio receivable subsidiaries. The Company made a retrospective adoption of Financial Accounting Statement No. 160 Non-controlling Interests in Consolidated Financial Statements – An Amendment of ARB No 51 in this filing to the consolidated balance sheet for the years ended December 31, 2008 and 2007 and in the consolidated statements of operations, cash flows, and stockholders’ equity (deficit) for the years ended December 31, 2008, 2007 and 2006 to reflect the reclassification of the non-controlling interests.

Common Stock: As a result of the recapitalization, our publicly traded securities were cancelled. Our current equity investors (i.e., the Sponsors, the Founders and certain members of management) acquired a combination of Class L and Class A shares (in strips of eight Class A shares and one Class L share) in exchange for cash or in respect of converted shares. Supplemental management incentive equity awards (restricted stock and option programs) have been implemented with Class A shares/options only. General terms of these securities are:

 

   

Class L shares: Each Class L share is entitled to a priority return preference equal to the sum of (x) $90 per share base amount plus (y) an amount sufficient to generate a 12% internal rate of return (“IRR”) on that base amount from the date of the recapitalization until the priority return preference is paid in full. At closing of the recapitalization, the Company issued 9.8 million Class L shares. Each Class L share also participates in any equity appreciation beyond the priority return on the same per share basis as the Class A shares.

 

   

Class A shares: Class A shares participate in the equity appreciation after the Class L priority return is satisfied. At closing of the recapitalization, the Company issued approximately 78.2 million Class A shares.

 

   

Voting: Each share (whether Class A or Class L) is entitled to one vote per share on all matters on which stockholders vote, subject to Delaware law regarding class voting rights.

 

   

Distributions: Dividends and other distributions to stockholders in respect of shares, whether as part of an ordinary distribution of earnings, as a leveraged recapitalization or in the event of an ultimate liquidation and distribution of available corporate assets, are to be paid as follows. First, holders of Class L shares are entitled to receive an amount equal to the Class L base amount of $90 per share plus an amount sufficient to generate a 12% IRR on that base amount, compounded quarterly from the closing date of the recapitalization to the date of payment. Second, after payment of this priority return to Class L holders, the holders of Class A shares and Class L shares participate together, as a single class, in any and all distributions by the Company.

 

   

Conversion of Class L shares: Class L shares automatically convert into Class A shares immediately prior to an Initial Public Offering (“IPO”). Also, the board of directors may elect to cause all Class L shares to be converted into Class A shares in connection with a transfer (by stock sale, merger or otherwise) of a majority of all common stock to a third party (other than to Thomas H. Lee Partners, LP and its affiliates). In the case of any such conversion (whether at an IPO or sale), if any unpaid Class L priority return (base $90/share plus accrued 12% IRR) remains unpaid at the time of conversion it will be “paid” in additional Class A shares valued at the deal price (in case of IPO, at the IPO price net of underwriter’s discount); that is, each Class L share would convert into a number of Class A shares equal to (i) one plus (ii) a fraction, the numerator of which is the unpaid priority return on such Class L share and the denominator of which is the value of a Class A share at the time of conversion.

As the Class L stockholders control a majority of the votes of the board of directors through direct representation on the board of directors and the conversion and redemption features are considered to be outside the control of the Company, all shares of Class L common stock have been presented outside of permanent equity in accordance with EITF Topic D-98, Classification and Measurement of Redeemable Securities. At December 31, 2008 and 2007, the 12% priority return preference has been accreted and included in the Class L share balance.

 

F-11


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

In accordance with EITF Issue 98-5, Accounting for Convertible Securities with Beneficial Conversion Features or Contingently Adjustable Conversion Ratios (“EITF 98-5”), the Company determined that the conversion feature in the Class L shares is in-the-money at the date of issuance and therefore represents a beneficial conversion feature. Under EITF 98-5, $12.2 million (the intrinsic value of the beneficial conversion feature) of the proceeds received from the issuance of the Class L shares was allocated to additional paid-in capital, consistent with the classification of the Class A shares, creating a discount on the Class L shares. Because the Class L shares have no stated redemption date and the beneficial conversion feature is not considered to be contingent under EITF 98-5, but can be realized immediately, the discount resulting from the allocation of value to the beneficial conversion feature is required to be recognized immediately as a return to the Class L stockholders analogous to a dividend. As no retained earnings are available to pay this dividend at the date of issuance, the dividend is charged against additional paid-in capital resulting in no net impact.

Recent Accounting Pronouncements: In December 2007, the FASB issued Statement No. 141 (Revised 2007) Business Combinations (“SFAS 141R”). SFAS 141R will change the accounting for business combinations. Under SFAS 141R, an acquiring entity will be required to recognize all the assets acquired and liabilities assumed in a transaction at fair value on the acquisition date, with limited exceptions. SFAS 141R will also change the accounting treatment and disclosure for certain specific items in a business combination. SFAS 141R applies to us prospectively for business combinations occurring on or after January 1, 2009. Accordingly, any business combinations we engage in will be recorded and disclosed following existing GAAP until January 1, 2009. We expect SFAS 141R will have an impact on accounting for business combinations once adopted but the effect is dependent upon acquisitions at that time.

In March 2008, the FASB issued SFAS 161, Disclosures about Derivative Instruments and Hedging Activities (“SFAS 161”). SFAS 161 is an amendment of FASB Statement No. 133 (“SFAS 133”), Accounting for Derivative Instruments and Hedging Activities. To address concerns that the existing disclosure requirements of SFAS 133 do not provide adequate information, this Statement requires enhanced disclosures about an entity’s derivative and hedging activities and thereby improves the transparency of financial reporting. This statement shall be effective for financial statements issued for fiscal years and interim periods beginning after November 15, 2008. We do not expect the adoption of SFAS 161 to have a material impact on our consolidated financial position, results of operations and cash flows.

 

2. MERGERS AND ACQUISITIONS

Positron

On November 21, 2008 we closed the acquisition of IPC Information Systems Holdings, Inc., the holding company for IPC Systems, Inc.’s command systems segment, including Positron Public Safety Systems, Inc. (“Positron”). The purchase price including transaction costs, net of cash received of $2.0 million, was approximately $165.3 million in cash. We funded the acquisition with cash on hand. The results of Positron’s operations have been included in our consolidated financial statements in the Communication Services segment since November 21, 2008.

Positron offers fully-integrated, premise-based public safety solutions that enable Enhanced 9-1-1 call handling, computer-aided dispatching, mapping, automated vehicle location and radio communications capabilities to allow public safety agencies to better coordinate responses to emergency events. Based in Montreal, Quebec, Canada, Positron has been providing public safety solutions for more than 20 years.

The following table summarizes the preliminary estimated fair values of the assets acquired and liabilities assumed at November 21, 2008. The finite-lived intangible assets are comprised of trade names, client relationships and technology. We are in the process of completing the valuation of certain intangible assets and purchase price allocation, therefore, the purchase price allocation is subject to refinement.

 

F-12


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

     (Amounts in
thousands)
November 21, 2008

Cash

   $ 1,954

Other current assets

     51,619

Property and equipment

     4,512

Other assets

     43

Intangible assets

     29,500

Goodwill

     143,420
      

Total assets acquired

     231,048
      

Current liabilities

     10,283

Other liabilities

     42,317

Non-current deferred taxes

     11,210
      

Total liabilities assumed

     63,810
      

Net assets acquired

   $ 167,238
      

Genesys

On May 22, 2008, we closed the acquisition of Genesys SA (“Genesys”), a global conferencing service provider. At June 30, 2008 our ownership in Genesys was approximately 96.6%. In the third quarter of 2008, we acquired the remaining minority issued and outstanding shares and stock options of Genesys. Total acquisition costs, including transaction expenses, are expected to be approximately $321.3 million. We funded the acquisition with proceeds from an incremental term loan under our existing credit facility for $134.0 million ($126.2 million, net of fees), a $75.0 million multicurrency revolving credit facility ($72.6 million, net of fees) entered into by InterCall Conferencing Services Limited, a foreign subsidiary of InterCall, a draw of $45.0 million under our existing revolving credit facility and cash on hand.

The results of Genesys’ operations have been included in our consolidated financial statements in the Unified Communications segment since May 22, 2008.

The following table summarizes the preliminary estimated fair values of the assets acquired and liabilities assumed at May 22, 2008. The finite-lived intangible assets are comprised of trade names, client relationships and technology. We are in the process of completing the valuation of certain intangible assets and purchase price allocation, therefore, the purchase price allocation is subject to refinement.

 

F-13


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

     (Amounts in
thousands)
May 22, 2008

Cash

   $ 7,451

Other current assets

     53,347

Property and equipment

     26,661

Deferred tax asset

     19,133

Other assets

     1,890

Intangible assets

     118,171

Goodwill

     169,429
      

Total assets acquired

     396,082
      

Current liabilities

     74,204

Other liabilities

     559

Noncontrolling interest

     2,213
      

Total liabilities assumed

     76,976
      

Net assets acquired

   $ 319,106
      

HBF

On April 1, 2008, West Corporation completed the acquisition of all the outstanding shares of HBF Communications Inc. (“HBF”), an Austin, Texas based company that provides emergency communication solutions to telecommunication providers and public safety organizations. The purchase price including transactions costs, net of cash received of $0.2 million, was approximately $19.0 million and was funded by cash on hand. Finite-lived intangible assets of client relationships, technology and a non-competition agreement totaling $5.9 million were assigned in the purchase price allocation as well as $17.2 million in related goodwill. The purchase allocation was based on the use of the cost, market and income approaches and was completed in 2008.

The results of HBF’s operations have been included in our consolidated financial statements in the Communication Services segment since April 1, 2008.

Omnium

On May 4, 2007, we completed the acquisition of all of the outstanding shares of Omnium Worldwide, Inc. (“Omnium”) pursuant to the Agreement and Plan of Merger, dated as of April 18, 2007, by and among West Corporation, Platte Acquisition Corp., a wholly owned subsidiary of West Corporation, and Omnium. The purchase price including transaction costs and working capital adjustment, net of cash received of $15.2 million, was approximately $127.1 million in cash and $11.6 million in Company equity (116,160 Class L shares and 929,280 Class A shares). We funded the acquisition with proceeds from the amended senior secured term loan facility and cash on hand. The results of Omnium’s operations have been included in our consolidated financial statements in the Communication Services segment since May 1, 2007.

Omnium is a provider of revenue cycle management solutions to the insurance, financial services, communications and healthcare industries and of overpayment identification and claims subrogation to the insurance industry. Omnium utilizes proprietary technology, data models and business processes to improve its clients’ cash flows. Omnium also provides services of identifying and processing probate claims on behalf of credit grantors.

 

F-14


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

The following table summarizes the fair values of the assets acquired and liabilities assumed at May 1, 2007. The finite-lived intangible assets are comprised of trade names, client relationships and technology. The purchase allocation was based on the use of the cost, market and income approaches and completed in 2008.

 

     (Amounts in
thousands)
May 1, 2007

Cash

   $ 15,230

Other current assets

     23,257

Property and equipment

     10,262

Intangible assets

     67,940

Goodwill

     89,681
      

Total assets acquired

     206,370
      

Current liabilities

     31,855

Capital lease obligations

     933

Non-current deferred taxes

     20,297
      

Total liabilities assumed

     53,085
      

Net assets acquired

   $ 153,285
      

TeleVox

On March 1, 2007, we completed our acquisition of all of the outstanding shares of TeleVox Software, Incorporated (“TeleVox”) pursuant to the Agreement and Plan of Merger, dated as of January 31, 2007, by and among West Corporation, Ringer Acquisition Corp., a wholly owned subsidiary of West Corporation, and TeleVox. The purchase price, net of cash received of $5.2 million and transaction costs, was approximately $128.9 million in cash. We funded the acquisition with cash on hand and the proceeds from the amended senior secured term loan facility. The results of TeleVox’s operations have been included in our consolidated financial statements in the Communication Services segment since March 1, 2007.

TeleVox is a provider of automated messaging services to primarily the healthcare industry. TeleVox offers customer communication products, including message delivery, inbound inquiry, website design and hosting and secure online communication portals.

 

F-15


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

The following table summarizes the fair values of the assets acquired and liabilities assumed at March 1, 2007. The finite-lived intangible assets are comprised of trade names, client relationships and technology. The purchase allocation was based on the use of the market and income approaches and completed in 2007.

 

     (Amounts in
thousands)
March 1, 2007

Cash

   $ 5,161

Other current assets

     6,041

Property and equipment

     1,012

Other long-term assets

     5,053

Intangible assets

     49,700

Goodwill

     104,521
      

Total assets acquired

     171,488
      

Current liabilities

     14,966

Capital lease obligations

     131

Other long-term liabilities

     119

Non current deferred taxes

     22,184
      

Total liabilities assumed

     37,400
      

Net assets acquired

   $ 134,088
      

CenterPost

On February 1, 2007, we completed our acquisition of all of the outstanding shares of CenterPost Communications, Inc. (“CenterPost”) pursuant to the Agreement and Plan of Merger, dated as of January 31, 2007, by and among West Corporation, Platinum Acquisition Corp., a wholly owned subsidiary of West Corporation, and CenterPost. The purchase price, net of cash received of $1.0 million and transaction costs, was approximately $22.2 million in cash. We funded the acquisition with cash on hand. The results of CenterPost’s operations have been included in our consolidated financial statements in the Unified Communications segment since February 1, 2007. On April 2, 2007 CenterPost changed its name to West Notifications Group, Inc. (“WNG”).

WNG is a provider of enterprise multi-channel solutions for automating communications between companies and their customers via voice, email, fax, wireless text and instant messaging. WNG’s solutions are designed to help companies acquire, care for, grow and retain customers by enabling frequent and relevant customer contact at a price-point that is superior to traditional methods. WNG provides services to some of the nation’s largest companies in industries such as travel & transportation, banking & financial services, health sciences and property & casualty insurance.

 

F-16


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

The following table summarizes the fair values of the assets acquired and liabilities assumed at February 1, 2007. The purchase allocation was based on the use of the market and income approaches and completed in 2007. The finite-lived intangible assets are comprised of client relationships and technology.

 

     (Amounts in
thousands)
February 1, 2007

Cash

   $ 1,019

Other current assets

     1,001

Property and equipment

     464

Deferred tax asset

     507

Intangible assets

     5,950

Goodwill

     16,436
      

Total assets acquired

     25,377
      

Current liabilities

     2,145
      

Total liabilities assumed

     2,145
      

Net assets acquired

   $ 23,232
      

Assuming the acquisitions of Positron, Genesys, HBF, Omnium, TeleVox and WNG occurred as of the beginning of the periods presented, our unaudited pro forma results of operations for the years ended December 31, 2008 and 2007 would have been, in thousands, as follows:

 

     2008     2007  

Revenue

   $ 2,416,246      $ 2,402,110   

Net Income (Loss)—West Corporation

   $ 12,693      $ (20,248

Earnings per common L share—basic

   $ 12.78      $ 11.08   

Earnings per common L share—diluted

   $ 12.24      $ 10.68   

Earnings per common A share—basic

   $ (1.30   $ (1.49

Earnings per common A share—diluted

   $ (1.30   $ (1.49

The pro forma results above are not necessarily indicative of the operating results that would have actually occurred if the acquisitions had been in effect on the dates indicated, nor are they necessarily indicative of future results of the combined companies.

 

F-17


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

3. GOODWILL AND OTHER INTANGIBLE ASSETS

The following table presents the activity in goodwill by reporting segment for the years ended December 31, 2008 and 2007, in thousands:

 

     Unified
Communications
    Communication
Services
    Consolidated  

Balance at January 1, 2007

   $ 551,873      $ 634,502      $ 1,186,375   

Acquisitions

     120,013        94,072        214,085   

Impairment of a majority-owned subsidiary

     -          (8,843     (8,843

Purchase accounting adjustments

     (7,754     (53,885     (61,639
                        

Balance at December 31, 2007

     664,132        665,846        1,329,978   

Acquisitions

     169,429        160,637        330,066   

Purchase accounting adjustments

     2,545        (4,392     (1,847

Foreign currency translation adjustment

     (15,340     -          (15,340
                        

Balance at December 31, 2008

   $ 820,766      $ 822,091      $ 1,642,857   
                        

We allocated the excess of the Positron and Genesys purchase costs over the fair value of the assets acquired and other finite-lived intangible assets to goodwill based on preliminary estimates. We are in the process of completing the purchase price allocation and the valuation of certain intangible assets. The process of completing a purchase price allocation and intangible asset valuation involves numerous time consuming steps for information gathering, verification and review. We expect to finalize this process in 2009. Goodwill recognized for Positron and Genesys at December 31, 2008 is approximately $143.4 million and $154.1 million, respectively and not deductible for tax purposes.

During 2008 we completed the purchase price allocation for the Omnium acquisition. The results of the valuation of certain intangible assets required a reduction of $1.6 million to be allocated to finite-lived intangible assets and a corresponding increase to goodwill and a decrease in deferred taxes from what was previously estimated. Also, as a result of completing the valuation, the estimated useful economic lives of the finite-lived intangible assets were increased. The estimated increase (reduction) in amortization expense for the Omnium intangible assets in 2008 through 2012 is approximately ($5.7) million, ($8.5) million, ($2.2) million, $0.8 million and $1.4 million, respectively.

During 2007, we recorded an $8.8 million impairment charge to write-off the goodwill associated with our investment in a majority-owned subsidiary.

Factors Contributing to the Recognition of Goodwill

Factors that contributed to a purchase price resulting in goodwill, non-deductible for tax purposes, for the purchase of Positron included its position in a growing market and vertical expansion in the emergency communication infrastructure.

Factors that contributed to a purchase price resulting in goodwill, non-deductible for tax purposes, for the purchase of Genesys included its system synergies in the Unified Communications segment, the expansion of our global presence and margin expansion opportunities due to additional scale and cost savings opportunities.

Factors that contributed to a purchase price resulting in goodwill, non-deductible for tax purposes, for the purchase of HBF included expansion of our public safety presence within the wireless and Voice-over-Internet Protocol (VoIP) market and margin expansion opportunities due to additional scale and cost savings opportunities.

Factors that contributed to a purchase price resulting in goodwill, non-deductible for tax purposes, for the purchase of Omnium, WNG and TeleVox included their respective positions in large and growing markets and margin expansion opportunities due to additional scale.

 

F-18


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Other intangible assets

Below is a summary of the major intangible assets and weighted average amortization periods for each identifiable intangible asset, in thousands:

 

     As of December 31, 2008    Weighted

Intangible assets

   Acquired
Cost
   Accumulated
Amortization
    Net Intangible
Assets
   Average
Amortization
Period (Years)

Client Relationships

   $ 466,884    $ (190,177   $ 276,707    9.0

Technology & Patents

     84,808      (26,695     58,113    10.7

Trade names

     64,285      -          64,285    Indefinite

Trade names (finite lived)

     8,360      (4,369     3,991    5.5

Other intangible assets

     9,924      (7,990     1,934    5.7
                        

Total

   $ 634,261    $ (229,231   $ 405,030   
                        

 

     As of December 31, 2007    Weighted

Intangible assets

   Acquired
Cost
   Accumulated
Amortization
    Net Intangible
Assets
   Average
Amortization
Period (Years)

Client Relationships

   $ 354,668    $ (127,622   $ 227,046    9.0

Technology & Patents

     64,832      (19,214     45,618    9.7

Trade names

     54,285      -          54,285    Indefinite

Trade names (finite lived)

     9,310      (3,157     6,153    4.4

Other intangible assets

     9,865      (6,560     3,305    5.8
                        

Total

   $ 492,960    $ (156,553   $ 336,407   
                        

Amortization expense for finite-lived intangible assets was $73.4 million, $66.9 million and $36.5 million for the years ended December 31, 2008, 2007 and 2006, respectively. Estimated amortization expense for the intangible assets acquired in all acquisitions for the next five years in millions is as follows:

 

2009

   $ 67.8

2010

   $ 57.3

2011

   $ 45.8

2012

   $ 37.9

2013

   $ 32.8

The amount of other indefinite and finite-lived intangible assets recognized in the Positron acquisition is currently estimated to be approximately $29.2 million, net of amortization, and is comprised of client relationships and technology. These finite-lived intangible assets are being amortized over five to fourteen years based on a method that most appropriately reflects our expected cash flows from these assets. Amortization expense for the Positron finite-lived intangible assets was approximately $0.3 million in 2008.

The amount of other finite-lived intangible assets recognized in the Genesys acquisition is currently estimated to be approximately $89.6 million, net of amortization, and is comprised of trade names, client relationships and technology. These finite-lived intangible assets are being amortized over two to nine years based on a method that most appropriately reflects our expected cash flows from these assets. Amortization expense for the Genesys finite-lived intangible assets was approximately $18.5 million in 2008.

The amount of other finite-lived intangible assets recognized in the HBF acquisition is approximately $4.9 million, net of

 

F-19


amortization, and is comprised of a non-compete agreement, client relationships and technology. These finite-lived intangible assets are being amortized over two to seven years based on a method that most appropriately reflects our expected cash flows from these assets. Amortization expense for the HBF finite-lived intangible assets was approximately $1.0 million in 2008.

The amount of other finite-lived intangible assets recognized in the Omnium acquisition is approximately $49.8 million, net of amortization, and is comprised of trade names, customer relationships, a non-compete agreement and technology. These finite-lived intangible assets are being amortized over three to eleven years based on a method that most appropriately reflects our expected cash flows from these assets. Amortization expense for the Omnium finite-lived intangible assets was approximately $8.6 million and $9.5 million in 2008 and 2007, respectively.

The amount of other finite-lived intangible assets recognized in the TeleVox acquisition is approximately $39.3 million, net of amortization, and is comprised of trade names, client relationships, non-compete agreements and technology. These finite-lived intangible assets are being amortized over five to twelve and one half years based on a method that most appropriately reflects our expected cash flows from these assets. Amortization expense for the TeleVox finite-lived intangible assets was approximately $3.5 million and $6.9 million in 2008 and 2007, respectively.

The amount of other finite-lived intangible assets recognized in the WNG acquisition is approximately $2.2 million, net of amortization, and is comprised of client relationships and technology. These finite-lived intangible assets are being amortized over six to ten years based on a method that most appropriately reflects our expected cash flows from these assets. Amortization expense for the WNG finite-lived intangible assets was approximately $0.5 million and $3.3 million in 2008 and 2007, respectively.

The intangible asset trade names for six acquisitions InterCall and ConferenceCall.com in 2003, Intrado and InPulse in 2006, TeleVox in 2007 and Positron in 2008 were determined to have an indefinite life based on management’s current intentions. If factors were to change that would indicate the need to assign a definite life to these assets, we will do so and commence amortization. We periodically assess the trade names value. This assessment is made using the relief-from-royalty method, under which the value of a trade name is determined based on a royalty that could be charged to a third party for using the trade name in question. The royalty, which is based on a reasonable rate applied against forecasted sales, is tax-effected and discounted to present value.

Below is a summary of other intangible assets, at acquired cost, by reporting segment at December 31, 2008 and 2007, in thousands:

 

     Communication
Services
   Unified
Communications
   Corporate    Consolidated

As of December 31, 2008

           

Customer lists

   $ 210,097    $ 256,787    $ -      $ 466,884

Technology & Patents

     53,973      30,454      381      84,808

Trade names

     35,901      36,744      -        72,645

Other intangible assets

     5,725      4,199      -        9,924
                           

Total

   $ 305,696    $ 328,184    $ 381    $ 634,261
                           

As of December 31, 2007

           

Customer lists

   $ 184,935    $ 169,733    $ -      $ 354,668

Technology & Patents

     51,992      12,630      210      64,832

Trade names

     29,391      34,205      -        63,596

Other intangible assets

     5,575      4,289      -        9,864
                           

Total

   $ 271,893    $ 220,857    $ 210    $ 492,960
                           

 

F-20


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

4. PORTFOLIO RECEIVABLES

Changes in purchased receivable portfolios for the years ended December 31, 2008 and 2007, respectively, in thousands, were as follows:

 

     2008     2007  

Beginning of period

   $ 210,142      $ 149,657   

Purchases, net of putbacks

     45,403        127,412   

Recoveries, including portfolio sales of $17,881 and $28,848

     (171,612     (212,624

Revenue recognized

     125,218        148,232   

Portfolio allowances

     (76,405     (2,535
                

Balance at end of period

     132,746        210,142   

Less: current portion

     (64,204     (77,909
                

Portfolio receivables, net of current portion

   $ 68,542      $ 132,233   
                

Included in the portfolio receivables balances above are pools accounted for under the cost recovery method of $63.3 million and $10.3 million at December 31, 2008 and December 31, 2007, respectively.

We recorded a $76.4 million and $2.5 million reduction in revenue in our Communication Services segment as an allowance for impairment of purchased accounts receivable during 2008 and 2007, respectively. This impairment was due to reduced liquidation rates on existing portfolios which we believe was associated with weaker economic conditions for consumers. The valuation allowance was calculated in accordance with SOP 03-3 which requires that a valuation allowance be taken for decreases in expected cash flows or a change in timing of cash flows which would otherwise require a reduction in the stated yield on a portfolio pool. The following presents the change in the portfolio allowance of portfolio receivables, in thousands:

 

     2008    2007

Beginning of period balance

   $ 2,535    $ -  

Additions

     76,405      2,535

Recoveries

     -        -  
             

Balance at end of period

   $ 78,940    $ 2,535
             

 

5. PROPERTY AND EQUIPMENT

Property and equipment, at cost, in thousands, consisted of the following:

 

     December 31,
     2008    2007

Land and improvements

   $ 7,373    $ 7,356

Buildings

     95,489      93,339

Telephone and computer equipment

     630,349      561,326

Office furniture and equipment

     67,007      62,441

Leasehold improvements

     89,406      84,610

Construction in progress

     28,764      18,386
             
   $ 918,388    $ 827,458
             

 

F-21


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

We lease certain land, buildings and equipment under operating leases which expire at varying dates through July 2024. Rent expense on operating leases was approximately $50.4 million, $41.7 million and $34.4 million for the years ended December 31, 2008, 2007 and 2006, respectively, exclusive of related-party lease expense. On all real estate leases, we pay real estate taxes, insurance and maintenance associated with the leased sites. Certain of the leases offer extension options ranging from month-to-month to five years.

Future minimum payments under non-cancelable operating leases with initial or remaining terms of one year or more, in thousands, are as follows:

 

     Non-Related
Party Operating
Leases
   Related - Party
Operating
Lease
   Total
Operating
Leases

Year Ending December 31,

        

2009

     29,741      688      30,429

2010

     27,114      731      27,845

2011

     16,492      731      17,223

2012

     11,291      731      12,022

2013

     8,421      731      9,152

2014 and thereafter

     47,747      487      48,234
                    

Total minimum obligations

   $ 140,806    $ 4,099    $ 144,905
                    

 

6. ACCRUED EXPENSES

Accrued expenses, in thousands, consisted of the following as of:

 

     December 31,
2008
   December 31,
2007

Accrued wages

   $ 72,405    $ 56,463

Deferred revenue

     62,631      23,574

Interest payable

     36,084      36,900

Accrued other taxes (non-income related)

     31,078      17,921

Interest rate hedge position

     24,930      15,970

Accrued settlements

     20,479      21,244

Accrued acquisition costs

     19,000      -  

Accrued employee benefit costs

     15,845      13,745

Accrued phone

     15,213      21,949

Customer deposits

     5,617      4,444

Other current liabilities

     40,640      32,834
             
   $ 343,922    $ 245,044
             

 

F-22


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

7. PORTFOLIO NOTES PAYABLE

Our portfolio notes payable, in thousands, consisted of the following as of:

 

     December 31,
     2008    2007

Non-recourse portfolio notes payable

   $ 88,477    $ 120,311

Less current maturities

     77,308      77,219
             

Portfolio notes payable, net of current portion

   $ 11,169    $ 43,092
             

We historically have maintained through majority-owned subsidiaries receivables management asset financing facilities with affiliates of Cargill, Inc. and CarVal Investors, LLC (the “Portfolio Lenders”). Each Portfolio lender is a non-controlling interest holder in the applicable majority-owned subsidiary. Pursuant to these agreements, we have borrowed up to 85% of the purchase price of each receivables portfolio purchased from the lender and funded the remaining purchase price. Interest generally accrues on the outstanding debt at a variable rate of 2.75% over prime. The debt is non-recourse and collateralized by all of the assets of the applicable majority-owned subsidiary, including receivable portfolios within a loan series. Each loan series contains a group of portfolio asset pools that had an aggregate original principal amount of approximately $20 million. These notes mature in 24 to 30 months from the date of origination. At December 31, 2008, we had $85.7 million of non-recourse portfolio notes payable outstanding under these facilities, compared to $120.3 million outstanding at December 31, 2007.

On May 21, 2008, we entered into a series of agreements with TOGM, LLC (“TOGM”) pursuant to which TOGM would finance up to 80% of the purchase price of selected receivables portfolios. Interest generally accrues on the outstanding debt at a variable rate of 3.5% over prime. In December 2008, the parties executed a note with a fixed rate of 8.5%. The debt is non-recourse and collateralized by all of the assets of the applicable majority-owned subsidiary, including receivable portfolios within a loan series. Each loan series contains a group of portfolio asset pools that provide for an aggregate original principal amount of approximately $10 million. These notes mature in 24 months from the date of origination. At December 31, 2008, there was $2.8 million outstanding under the West Receivables credit agreement bearing a blended interest rate of 7.5%. TOGM’s shareholders are Mary and Gary West who collectively own approximately 22% of West Corporation.

Interest expense on all portfolio notes payable in 2008, 2007 and 2006 was $8.4 million, $11.1 million and $5.7 million, respectively.

 

8. RELATED PARTIES

Management Services: Affiliates of Thomas H. Lee Partners, L.P. and Quadrangle Group LLC provide management and advisory services pursuant to management services agreements entered into in connection with the consummation of the recapitalization. The fees for services and expenses were $4.2 million, $4.1 million and $1.0 million in 2008, 2007, and 2006, respectively. In addition, in consideration for financial advisory services and capital structure analysis services rendered in connection with the recapitalization, affiliates of Thomas H. Lee Partners, L.P. and Quadrangle Group LLC received an aggregate transaction fee of $40.0 million in 2006.

Lease: We lease certain office space owned by a partnership whose partners own approximately 22% of our common stock at December 31, 2008. Related party lease expense was approximately $0.7 million each year for the years ended December 31, 2008, 2007 and 2006. The lease expires in 2014.

 

F-23


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Portfolio Receivable Financing: As discussed in Note 7, Portfolio Notes Payable, on May 21, 2008, we entered into a series of agreements with TOGM, LLC (“TOGM”) pursuant to which TOGM would finance up to 80% of the purchase price of selected receivables portfolios. TOGM’s shareholders are Mary and Gary West who collectively own approximately 22% of West Corporation.

 

9. LONG-TERM OBLIGATIONS

Long-term obligations, in thousands, consist of the following:

 

     December 31,
     2008    2007

Senior Secured Term Loan Facility, due 2013

   $ 2,485,432    $ 2,376,380

Senior Secured Revolving Credit, due 2012

     224,043      -  

Multi currency revolving credit facility, due 2011

     48,175      -  

9.5% Senior Notes, due 2014

     650,000      650,000

11% Senior Subordinated Notes, due 2016

     450,000      450,000
             
     3,857,650      3,476,380
             

Less: current maturities

     25,283      23,943
             

Long-term obligations

   $ 3,832,367    $ 3,452,437
             

Interest expense during 2008, 2007 and 2006 on these long-term obligations was approximately $298.9 million, $307.6 million, and $89.3 million, respectively.

Future maturities of long-term debt, in thousands, at December 31, 2008 were:

 

Year    Amount

2009

   $ 25,283

2010

   $ 25,283

2011

   $ 73,458

2012

   $ 249,326

2013

   $ 2,384,300

Thereafter

   $ 1,100,000

Senior Secured Term Loan Facility

The $2,534.0 million senior secured term loan facility and $250 million senior secured revolving credit facility bear interest at variable rates. The senior secured term loan facility requires annual principal payments of approximately $25.3 million, paid quarterly, with a balloon payment on the maturity date, October 24, 2013, of approximately $2,365.3 million. The senior secured term loan facility pricing is based on the Company’s corporate debt rating and the grid ranges from 2.125% to 2.75% for LIBOR rate loans (LIBOR plus 2.375% at December 31, 2008), and from 1.125% to 1.75% for base rate loans (Base Rate plus 1.375% at December 31, 2008), except for the $134.0 million term loan expansion, which is priced at LIBOR plus 5.0%, and Base Rate plus 4.0% for base rate loans. The LIBOR rate has a floor at 3.50%.

 

F-24


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

The senior secured credit facilities include certain customary representations and warranties, affirmative covenants, and events of default, including payment defaults, breach of representations and warranties, covenant defaults, cross-defaults to certain indebtedness, certain events of bankruptcy, certain events under the Employee Retirement Income Security Act of 1974, material judgments, the invalidity of material provisions of the documentation with respect to the senior secured credit facilities, the failure of collateral under the security documents for the senior secured credit facilities, the failure of the senior secured credit facilities to be senior debt under the subordination provisions of certain of the Company’s subordinated debt and a change of control of the Company. If an event of default occurs, the lenders under the senior secured credit facilities will be entitled to take certain actions, including the acceleration of all amounts due under the senior secured credit facilities and all actions permitted to be taken by a secured creditor.

The Company may request additional tranches of term loans or increases to the revolving credit facility in an aggregate amount not to exceed $279.6 million including the aggregate amount of $48.6 million of principal payments previously made in respect of the term loan facility. The availability of such additional tranches of term loans or increases to the revolving credit facility is subject to the absence of any default and pro forma compliance with financial covenants and, among other things, the receipt of commitments by existing or additional financial institutions.

First Amendment

In February 2007, we amended the senior secured term loan facility. The general terms of the amendment included interest rate repricing based on our debt rating, expansion of the loan facility by $165.0 million to $2,265.0 million.

Second Amendment

In May 2007, West Corporation, Omnium Worldwide, Inc., a subsidiary of West (“Omnium”), as borrower and guarantor, and Lehman Commercial Paper Inc. (“Lehman”), as administrative agent, entered into Amendment No. 2 (the “Second Amendment”). The general terms of the Second Amendment included an incremental $135.0 million tranche of the senior secured term loan facility. After the incremental borrowing, the aggregate loan facility is $2,400.0 million. In connection with the Second Amendment, Omnium delivered a Supplement to the Guaranty Agreement, dated as of October 24, 2006, and a Supplement to the Security Agreement, dated as of October 24, 2006, which supplements work to, among other things, include Omnium as a guarantor of the obligations and a grantor of a security interest, respectively, under the Credit Agreement.

Third Amendment

In May 2008, West and InterCall, Inc., a West subsidiary (“InterCall”), entered into Amendment No. 3 (the “Third Amendment”) to our senior secured credit agreement. The terms of the Third Amendment include an expansion of the term loan credit facility by $134.0 million in incremental term loans. After the expansion of the term loan credit facility, the aggregate facility is $2,534.0 million. The pricing of this debt is Base Rate (as defined in the senior secured term loan facility) or LIBOR (with a floor of 3.5%) plus margin of 4.0% for Base Rate loans and 5.0% for LIBOR loans. The incremental term loan includes call protection for voluntary or mandatory prepayment or scheduled repayment during the first two years following the borrowing date (5.0% premium during the first year and 2.0% premium during the second year). The estimated effective interest rate for this add-on to the term loan facility is approximately 9.5%. After the expansion of the term loan credit facility, the aggregate facility is $2,534.0 million. The effective annual interest rate, inclusive of debt amortization costs, on the senior secured term loan facility for 2008 and 2007 was 6.56% and 8.03%, respectively.

Senior Secured Revolving Credit Facility

The senior secured revolving credit facility pricing is based on the Company’s total leverage ratio and the grid ranges from 1.75% to 2.50% for LIBOR rate loans (LIBOR plus 2.0% at December 31, 2008), and the margin ranges from 0.75% to 1.50% for base rate loans (Base Rate plus 1.0% at December 31, 2008). The Company is required to pay each lender a commitment fee of 0.50% in respect of any unused commitments under the senior secured revolving credit facility. The commitment fee in respect of unused commitments under the senior secured revolving credit facility is subject to adjustment based upon our total leverage ratio.

 

F-25


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Multicurrency revolving credit facility

In May 2008, InterCall Conferencing Services Limited, a foreign subsidiary of InterCall (“ICSL”), entered into a $75.0 million multicurrency revolving credit facility to partially finance the acquisition of Genesys, related fees and expenses and for general corporate purposes. The credit facility is secured by substantially all of the assets of ICSL and is not guaranteed by West or any of its domestic subsidiaries. The credit facility matures May 16, 2011 with two one-year additional extensions available upon agreement with the lenders. Interest on the facility is variable based on the leverage ratio of the foreign subsidiary and the margin ranges from 2.0% to 2.75% over the selected optional currency LIBOR (Sterling or Dollar/EURIBOR (Euro)) (subject to an upward adjustment of up to 0.5% in connection with the syndication of the facility). In September 2008, as permitted based on market conditions, the agreement was amended to increase the margin by 0.375%, as permitted based on market conditions, increasing the margin range to 2.375% to 3.125%. The margin at December 31, 2008 was 2.75%. This facility may rise above $75.0 million due to currency fluctuations and has pay down requirements to $75.0 million at interest reset dates. The credit facility also includes a commitment fee of 0.5% on the unused balance and certain financial covenants which include a maximum leverage ratio, a minimum interest coverage ratio and a minimum revenue test.

Senior Notes

The senior notes consist of $650.0 million aggregate principal amount of 9.5% senior notes due 2014. Interest is payable semiannually. The senior notes contain covenants limiting, among other things, the Company’s ability and the ability of the Company’s restricted subsidiaries to: incur additional debt or issue certain preferred shares; pay dividends on or make distributions in respect of the Company’s capital stock or make other restricted payments; make certain investments; sell certain assets; create liens on certain assets to secure debt; consolidate, merge, sell, or otherwise dispose of all or substantially all of the Company’s assets; enter into certain transactions with the Company’s affiliates; and designate the Company’s subsidiaries as unrestricted subsidiaries.

At any time prior to October 15, 2010, the Company may redeem all or a part of the senior notes, at a redemption price equal to 100% of the principal amount of senior notes redeemed plus the applicable premium, outlined below, and accrued and unpaid interest and all additional interest then owing pursuant to the applicable registration rights agreement, if any, to the date of redemption, subject to the rights of holders of senior notes on the relevant record date to receive interest due on the relevant interest payment date.

On and after October 15, 2010, the Company may redeem the senior notes, in whole or in part, at the redemption prices (expressed as percentages of principal amount of the senior notes to be redeemed) set forth below, plus accrued and unpaid interest thereon to the applicable date of redemption, subject to the right of holders of senior notes of record on the relevant record date to receive interest due on the relevant interest payment date, if redeemed during the twelve-month period beginning on October 15 of each of the years indicated below:

 

Year    Percentage

2010

   104.750

2011

   102.375

2012 and thereafter

   100.000

In addition, until October 15, 2009, the Company may, at its option, on one or more occasions redeem up to 35% of the aggregate principal amount of senior notes issued by it at a redemption price equal to 109.50% of the aggregate principal amount thereof, plus accrued and unpaid interest thereon to the applicable date of redemption, subject to the right of holders of senior notes of record on the relevant record date to receive interest due on the relevant interest payment date, with the net cash proceeds of one or more equity offerings; provided that at least 65% of the sum of the aggregate principal amount of senior notes originally issued under the senior indenture and any additional notes issued under the senior indenture after the issue date remains outstanding immediately after the occurrence of each such redemption; provided further that each such redemption occurs within 90 days of the date of closing of each such equity offering.

 

F-26


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Senior Subordinated Notes

The senior subordinated notes consist of $450.0 million aggregate principal amount of 11% senior subordinated notes due 2016. Interest is payable semiannually. The senior subordinated indenture contains covenants limiting, among other things, the Company’s ability and the ability of the Company’s restricted subsidiaries to: incur additional debt or issue certain preferred shares; pay dividends on or make distributions in respect of the Company’s capital stock or make other restricted payments; make certain investments; sell certain assets; create liens on certain assets to secure debt; consolidate, merge, sell, or otherwise dispose of all or substantially all of the Company’s assets; enter into certain transactions with the Company’s affiliates; and designate the Company’s subsidiaries as unrestricted subsidiaries.

At any time prior to October 15, 2011, the Company may redeem all or a part of the senior subordinated notes at a redemption price equal to 100% of the principal amount of senior subordinated notes redeemed plus the applicable premium, outlined below, and accrued and unpaid interest to the date of redemption, subject to the rights of holders of senior subordinated notes on the relevant record date to receive interest due on the relevant interest payment date.

On and after October 15, 2011, the Company may redeem the senior subordinated notes in whole or in part, at the redemption prices (expressed as percentages of principal amount of the senior subordinated notes to be redeemed) set forth below, plus accrued and unpaid interest thereon to the applicable date of redemption, subject to the right of holders of senior subordinated notes of record on the relevant record date to receive interest due on the relevant interest payment date, if redeemed during the twelve-month period beginning on October 15 of each of the years indicated below:

 

Year    Percentage

2011

   105.500

2012

   103.667

2013

   101.833

2014 and thereafter

   100.000

In addition, until October 15, 2009, the Company may, at its option, on one or more occasions redeem up to 35% of the aggregate principal amount of senior subordinated notes issued by it at a redemption price equal to 111% of the aggregate principal amount thereof, plus accrued and unpaid interest thereon to the applicable date of redemption, subject to the right of holders of senior subordinated notes of record on the relevant record date to receive interest due on the relevant interest payment date, with the net cash proceeds of one or more equity offerings (as defined in the senior subordinated indenture); provided that at least 65% of the sum of the aggregate principal amount of senior subordinated notes originally issued under the senior subordinated indenture and any additional notes issued under the senior subordinated indenture after the issue date remains outstanding immediately after the occurrence of each such redemption; provided further that each such redemption occurs within 90 days of the date of closing of each such equity offering.

The Company and its subsidiaries, affiliates or significant shareholders may from time to time, in their sole discretion, purchase, repay, redeem or retire any of the Company’s outstanding debt or equity securities (including any publicly issued debt or equity securities), in privately negotiated or open market transactions, by tender offer or otherwise.

Interest Rate Protection

In October 2006 we entered into a three-year interest rate swap to hedge the cash flows from our variable rate debt, which effectively converted the hedged portion to fixed rate debt on our outstanding senior secured term loan facility. In August 2007 we entered into an additional two-year interest rate swap with the same objective of converting the hedged portion to fixed rate debt. In August and September 2008 we entered into three additional three-year interest rate swaps with the same objective of converting the hedged portion to fixed rate debt. The initial assessments of hedge effectiveness were performed using regression analysis. The periodic measurements of hedge ineffectiveness are performed using the change in variable cash flows method.

 

F-27


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

At December 31, 2008, our gross fair value liability position was approximately $56.4 million compared to $16.0 million at December 31, 2007.

The following chart summarizes interest rate hedge transactions, in thousands, effective during 2008 and 2007:

 

Accounting Method

   Effective Dates    Nominal
Amount
   Fixed
Interest Rate
  Status

Change in variable cash flow

   10/24/07-10/24/08    $ 700,000    5.0% - 5.01%   Outstanding

Change in variable cash flow

   10/24/08-10/24/09    $ 600,000    5.0% - 5.01%   Outstanding

Change in variable cash flow

   8/28/07-8/28/09    $ 120,000    4.81% - 4.815%   Outstanding

Change in variable cash flow

   8/29/08-8/29/11    $ 200,000    3.532%   Outstanding

Change in variable cash flow

   9/29/08-8/29/11    $ 150,000    3.441%   Outstanding

Change in variable cash flow

   9/29/08-8/29/11    $ 250,000    3.38%   Outstanding

In accordance with SFAS 133, Accounting for Derivative Instruments and Hedging Activities, these cash flow hedges are recorded at fair value with a corresponding entry, net of taxes, recorded in other comprehensive income until earnings are affected by the hedged item.

In September and October 2008 the counterparty to two of our interest rate swaps, Lehman Brothers Special Financing Inc. (“LBSF”), and its parent and credit support provider, Lehman Brothers Holdings Inc., each filed for bankruptcy. Based on these bankruptcy filings we believe that these cash flow hedges no longer qualify for hedge accounting. Therefore, the change in fair value from June 30, 2008, the last time these hedges were determined to be effective, and the fair value of these hedges at December 31, 2008, was $12.5 million and recorded as interest expense. Subsequent changes in fair value of these two hedges will also be recorded in earnings. At June 30, 2008, the Other Comprehensive Loss associated with one of these hedges was $3.3 million. The associated Other Comprehensive Loss for this hedge will be reclassified into earnings over the remaining life of the hedge which terminates on October 24, 2009. During the six months ended December 31, 2008, $2.0 million of Other Comprehensive Loss and the related deferred income tax asset was reclassified and recorded as interest expense.

In August 2008 we entered into a one-year interest rate basis swap overlay to reduce interest expense by taking advantage of the risk premium between the one-month LIBOR and the three-month LIBOR. We placed the basis overlay swaps on certain swaps entered into in October 2006 and August 2007. The basis swap overlay leaves the existing interest rate swaps intact and executes a basis swap whereby our three-month LIBOR payments on the basis swap are offset by the existing swap and we receive one-month LIBOR payments ranging from LIBOR plus 10.5 basis points to 12.75 basis points. The termination dates and notional amounts match the interest rate swaps noted above. The initial measurement assessment of hedge effectiveness was performed using regression analysis. At December 31, 2008, our gross fair value liability position on the interest rate basis swap overlay was approximately $3.2 million which we recorded as interest expense during 2008 which represents the amount that these basis swaps were determined to be ineffective.

We experienced no ineffectiveness on any of our interest rate swaps during 2007.

 

F-28


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

10. INCOME TAXES

Components of income tax expense, in thousands, were as follows:

 

     Year Ended December 31,
     2008     2007     2006

Current income tax expense:

      

Federal

   $ 4,058      $ 1,296      $ 44,865

State

     3,521        2,695        2,992

Foreign

     30,598        11,740        8,348
                      
     38,177        15,731        56,205
                      

Deferred income tax expense (benefit):

      

Federal

     (12,892     (7,973     8,876

State

     (1,359     (944     424

Foreign

     (12,195     -          -  
     (26,446     (8,917     9,300
                      

Total income tax expense

   $ 11,731      $ 6,814      $ 65,505
                      

A reconciliation of income tax expense computed at statutory tax rates compared to effective income tax rates was as follows:

 

     Year Ended December 31,  
     2008     2007     2006  

Statutory rate

   35.0   35.0   35.0

Non-deductible recapitalization expenses

   0.0   4.3   9.7

Valuation allowance addition (reversal)

   0.0   -8.3   1.7

State income taxes, net of Federal benefit

   7.8   6.4   1.3

Federal tax credits

   -6.7   -9.2   -1.0

Uncertain tax positions

   0.4   5.5   0.7

Effect of deferred tax rate change

   0.0   8.8   0.0

Noncontrolling interest in net income

   2.5   -19.5   -3.8

Other

   1.2   1.6   -0.1
                  
   40.2   24.6   43.5
                  

 

F-29


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Significant temporary differences between reported financial and taxable earnings that give rise to deferred tax assets and liabilities, in thousands, were as follows:

 

     Year Ended December 31,  
     2008     2007  

Deferred income tax assets:

    

Net operating loss carryforwards

   $ 154,106      $ 77,456   

Accrued expenses

     33,571        11,762   

Tax credits

     15,587        17,977   

Interest rate hedge activities

     14,749        5,810   

Benefit plans

     7,609        3,666   

Reserves not currently deductible for tax purposes

     4,406        4,736   

Allowance for doubtful accounts

     2,846        2,139   

Other

     902        1,274   
                

Gross deferred income tax assets

     233,776        124,820   
                

Less valuation allowance

     (100,676     (31,974
                

Total deferred income tax assets

   $ 133,100      $ 92,846   
                

Deferred tax liabilities:

    

Acquired intangibles amortization

   $ 131,265      $ 107,265   

Excess tax depreciation over financial depreciation

     20,517        18,070   

Cost recovery

     (7,284     13,406   

International earnings

     7,412        4,684   

Prepaid expenses

     4,927        5,897   

Foreign currency translation

     725        580   
                

Total deferred tax liabilities

     157,562        149,902   
                

Net deferred tax liability

   $ 24,462      $ 57,056   
                

Deferred tax assets / liabilities included in the balance sheet are:

    

Deferred income taxes receivable

   $ 52,647      $ 33,718   

Deferred income taxes payable

     77,109        90,774   
                

Net deferred income taxes

   $ 24,462      $ 57,056   
                

At December 31, 2008, the Company had federal and foreign net operating loss (“NOL”) carryforwards in the amount of $403.0 million which resulted in a net deferred tax asset of $57.8 million which is available to reduce future taxes in the U.S. and France. The NOL carryforwards are all attributable to acquired companies. In connection with the Genesys and Positron acquisitions, we assumed NOL’s of approximately $245.4 million. The Genesys NOL includes $131.7 million from the U.S. and $96.5 million from France. The use of the entire Genesys U.S. NOL carryforward is subject to limitations under Internal Revenue Code Section 382 and a valuation allowance is recorded against this entire amount. A valuation allowance of $22.6 million has been recorded against the French NOL based on expected utilization. As a result of these valuation allowances the Company believes that $160.2 million of the $403.0 million in NOLs will be utilized to offset future taxable income. The valuation allowance, which reduces deferred tax assets to an amount that will more likely than not be realized, is $100.7 million at December 31, 2008. Our valuation allowance increased $68.7 million in 2008. We also have tax credit carryforwards of $15.6 million, related to general business credits and foreign tax credits that can be offset against federal income tax in future years. The foreign tax credits can be carried forward for ten years from the date of origin and the general business credits can be carried forward for twenty years from the date of origin. The foreign tax credits will begin expiring in 2017 and the general business credits will begin expiring in 2023.

 

F-30


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

We are still in the measurement period for both Genesys and Positron acquisitions and in the process of obtaining all the pertinent factors in order to determine if the provisional amounts recognized for income taxes for the year ended December 31, 2008 may need to be revised based upon the facts and circumstances that existed at the acquisition date, that if known, would have resulted in the recognition of those assets or liabilities as of that date.

In 2008, 2007, and 2006, income tax benefits attributable to employee stock option transactions and distributions from the Executive Retirement Savings Plan of $0 million, $0 million and $50.8 million, respectively were allocated to shareholders’ equity.

In preparing our tax returns, we are required to interpret complex tax laws and regulations. On an ongoing basis, we are subject to examinations by federal and state tax authorities that may give rise to different interpretations of these complex laws and regulations. The number of tax years that remain open and subject to tax audits varies depending upon the tax jurisdiction. Our major taxing jurisdictions include the U.S., United Kingdom and France. The IRS initiated its audit of our U.S. income tax returns for 2005 and 2006 tax years in the second quarter of 2008. The audit is progressing and we reasonably estimate the timing or the change in unrecognized tax benefits from the resolution of any matters resulting from the audit of our consolidated Financial Statements. Due to the nature of the examination process, it generally takes years before these examinations are completed and matters are resolved. At year-end, we believe the aggregate amount of any additional tax liabilities that may result from these examinations, if any, will not have a material adverse effect on our financial condition, results of operations or cash flows.

On January 1, 2007, we adopted Financial Accounting Standards Board Interpretation No. 48, Accounting for Uncertainty in Income Taxes—an interpretation of FASB Statement No. 109 (“FIN 48”), which clarifies the accounting for uncertainty in tax positions. After the adoption of FIN 48, we have total liabilities for unrecognized tax benefits of $14.0 million. Of this amount, $4.0 million was recorded as a decrease to beginning retained deficit for the cumulative effect of adopting FIN 48. In addition we classified certain tax liabilities for unrecognized tax benefits, as well as related potential interest and penalties, from current liabilities to long-term liabilities.

The following summarizes the activity related to our unrecognized tax benefits in 2008 and 2007, in thousands:

 

Balance January 1, 2007

   $ 13,968   

Increases for positions taken in current year

     542   

Increases for positions taken in prior years

     482   

Increases for interest and penalties

     1,214   

Expiration of the statute of limitations for the assessment of taxes

     (198
        

Balance at December 31, 2007

     16,008   

Increases for positions taken in current year

     374   

Increases for positions taken in prior years

     997   

Decrease due to settlements with taxing authorities

     (1,668

Expiration of the statute of limitations for the assessment of taxes

     (313
        

Balance at December 31, 2008

   $ 15,398   
        

Included in the unrecognized tax benefits at December 31, 2008 was $11.0 million of tax benefits that, if recognized, would affect our effective tax rate. We recognize interest related to unrecognized tax benefits and penalties as income tax expense. During 2008, we accrued approximately $1.0 million for interest and no additional penalties related to these unrecognized tax benefits. At December 31, 2008, the aggregate recorded liability for interest and potential penalties is $4.8 million and $1.0 million, respectively. We do not expect our unrecognized tax benefits to change significantly over the next twelve months.

 

F-31


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

11. FAIR VALUE DISCLOSURES

Effective January 1, 2008, we adopted Financial Accounting Standards Board SFAS No. 157, Fair Value Measurements (“SFAS 157”) which defines fair value, establishes a framework for measuring fair value, and expands disclosures about fair value measurements. The provisions of SFAS 157 apply to other accounting pronouncements that require or permit fair value measurements. SFAS 157:

 

   

Defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants at the measurement date; and

 

   

Establishes a three level hierarchy for fair value measurements based upon the transparency of inputs to the valuation of an asset or liability as of the measurement date.

Inputs refers broadly to the assumptions that market participants would use in pricing the asset or liability, including assumptions about risk. To increase consistency and comparability in fair value measurements and related disclosures, the fair value hierarchy prioritizes the inputs to valuation techniques used to measure fair value into three broad levels. The three levels of the hierarchy are defined as follows:

 

   

Level 1 inputs are quoted prices (unadjusted) in active markets for identical assets or liabilities.

 

   

Level 2 inputs are inputs other than quoted prices included within Level 1 that are observable for the asset or liability, either directly or indirectly for substantially the full term of the financial instrument.

 

   

Level 3 inputs are unobservable inputs for asset or liabilities.

The categorization within the valuation hierarchy is based upon the lowest level of input that is significant to the fair value measurement. In February 2008, the FASB issued FASB Staff Position No. 157-2, “Effective Date of FASB Statement No. 157,” which delayed for one year the applicability of SFAS 157’s fair value measurements to certain nonfinancial assets and liabilities. The Company adopted SFAS 157 in 2008, except as it applies to those nonfinancial assets and liabilities affected by the one-year delay.

Following is a description of the valuation methodologies used for assets and liabilities measured at fair value.

Trading Securities (Asset): The assets held in the West Corporation Executive Retirement Savings Plan and the West Corporation Non-qualified Deferred Compensation Plan include mutual funds, invested in debt and equity securities, classified as trading securities in accordance with Financial Accounting Standard No. 115, Accounting for Certain Investments in Debt and Equity Securities, considering the employee’s ability to change the investment allocation of their deferred compensation at any time. Quoted market prices are available for these securities in an active market; therefore, the fair value of these securities is determined by Level 1 inputs.

Trading Securities (Liability): The underlying obligation for the mutual funds invested in debt and equity securities in the West Corporation Executive Retirement Savings Plan and the West Corporation Non-qualified Deferred Compensation Plan are classified as trading securities in accordance with Financial Accounting Standard No. 115, Accounting for Certain Investments in Debt and Equity Securities, considering the employee’s ability to change the investment allocation of their deferred compensation at any time. Quoted market prices are available for these securities in an active market; therefore, the fair value of these securities is determined by Level 1 inputs.

Interest rate swaps: The effect of the interest rate swaps (cash flow hedges) is to change a variable rate debt obligation to a fixed rate for that portion of the debt that is hedged. We record the interest rate swaps at fair value. The fair value of the interest rate swaps is based on a model whose inputs are observable; therefore, the fair value of these interest rate swaps is based on a Level 2 input.

 

F-32


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Assets and liabilities at December 31, 2008 measured at fair value on a recurring basis, in thousands, are summarized below:

 

Description

   Carrying
Amount
   Quoted Prices
in Active
Markets for
Identical Assets
(Level 1)
   Significant
Other
Observable
Inputs
(Level 2)
   Significant
Unobservable
Inputs

(Level 3)
   Assets /
Liabilities
at Fair
Value

Assets

              

Trading securities

   $ 10,765    $ 10,765    $ -      $ -      $ 10,765
                                  

Total assets at fair value

   $ 10,765    $ 10,765    $ -      $ -      $ 10,765
                                  

Liabilities

              

Trading securities

   $ 10,765    $ 10,765    $ -      $ -      $ 10,765

Interest rate swaps

     56,409      -        56,409      -        56,409
                                  

Total liabilities at fair value

   $ 67,174    $ 10,765    $ 56,409    $ -      $ 67,174
                                  

Effective January 1, 2008, we also adopted SFAS No. 159 The Fair Value Option for Financial Assets and Financial Liabilities (“SFAS 159”). SFAS 159 allows any entity the irrevocable option to elect fair value for the initial and subsequent measurement for certain financial assets and liabilities on a contract-by-contract basis. We elected not to adopt the fair value option for certain financial instruments.

The fair value of our senior secured term loan facility, 9.5% senior notes and 11% senior subordinated notes based on market quotes at December 31, 2008 was approximately $2,132.6 million compared to the carrying amount of $3,585.4 million.

 

12. OFF – BALANCE SHEET ARRANGEMENTS

We utilize standby letters of credit to support primarily workers’ compensation policy requirements and certain operating leases. Performance obligations of Intrado and Positron are supported by performance bonds and letters of credit. These obligations will expire at various dates through April 2013 and are renewed as required. The outstanding commitments on these obligations at December 31, 2008 and 2007 were $17.1 million and $9.9 million, respectively.

 

13. EMPLOYEE BENEFITS AND INCENTIVE PLANS

Qualified Retirement Plan

We have a multiple employer 401(k) plan, which covers substantially all employees twenty-one years of age or older who will also complete a minimum of 1,000 hours of service in each calendar year. Under the plan, we match 50% of employees’ contributions up to 14% of their gross salary or the statutory limit which ever is less if the employee satisfies the 1,000 hours of service requirement during the calendar year. Our matching contributions vest 25% per year beginning after the second service anniversary date. The matching contributions are 100% vested after the employee has attained five years of service. Total employer contributions under the plan were approximately $6.9 million, $6.7 million and $5.4 million for the years ended December 31, 2008, 2007 and 2006, respectively.

 

F-33


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Non-Qualified Retirement Plans

We maintain a grantor trust under the West Corporation Executive Retirement Savings Plan (“Trust”). The principal of the Trust and any earnings thereon shall be held separate and apart from our other funds and shall be used exclusively for the uses and purposes of plan participants and general creditors. Participation in the Trust is voluntary and is restricted to highly compensated individuals as defined by the Internal Revenue Service. We will match 50% of employee contributions, limited to the same maximums and vesting terms as those of the 401(k) plan. Our total contributions under the plan for the years ended December 31, 2008, 2007 and 2006 were approximately $1.8 million, $1.4 million and $1.5 million, respectively. Assets under the Trust at December 31, 2008 and 2007 were $9.6 million and $9.4 million, respectively.

Effective January 2003, we established our Nonqualified Deferred Compensation Plan (as amended and restated effective January 1, 2008, the “Deferred Compensation Plan”). Pursuant to the terms of the Deferred Compensation Plan, eligible management, non-employee directors or highly compensated employees may elect to defer a portion of their compensation and have such deferred compensation invested in the same investments made available to participants of the 401(k) plan or in notional Equity Strips. We match a percentage of any amounts invested in notional equity strips (50% during 2008, 2007 and 2006). Such matched amounts are subject to 20% vesting each year. All matching contributions are 100% vested five years after the later of January 1, 2007 or, if later, the date the executive first participates in the Deferred Compensation Plan. Amounts deferred under the Deferred Compensation Plan and any earnings credited there under shall be held separate and apart from our other funds, but remain subject to claims by the Company’s general creditors. Our total contributions for the years ended December 31, 2008, 2007 and 2006 under the plan were approximately $1.5 million, $2.3 million and $2.0 million, respectively. Assets under the Deferred Compensation Plan at December 31, 2008 and 2007 were $15.7 million and $12.6 million, respectively.

2006 Executive Incentive Plan

In October 2006, the board of directors approved the 2006 Executive Incentive Plan (“EIP”). The EIP was established to advance the interests of the Company and its affiliates by providing for the grant to participants of stock-based and other incentive awards. Awards under the EIP are intended to align the incentives of the Company’s executives and investors and to improve the performance of the Company. The administrator will select participants from among those key employees and directors of and consultants and advisors to, the Company or its affiliates who, in the opinion of the administrator, are in a position to make a significant contribution to the success of the Company and its affiliates. A maximum of 359,986 Equity Strips (each comprised of eight shares of Class A Common and one share of Class L Common), in each case pursuant to rollover options, are authorized to be delivered in satisfaction of rollover option awards under the Plan. In addition, an aggregate maximum of 11,276,291 shares of Class A Common may be delivered in satisfaction of other awards under the Plan.

In general, stock options granted under the EIP become exercisable over a period of five years, with 20% of the stock option becoming exercisable at the end of each year. Once an option has vested, it generally remains exercisable until the tenth anniversary of the date of grant. In the case of a normal termination, the awards will remain exercisable for the shorter of (i) the one-year period ending with the first anniversary of the participant’s normal termination or (ii) the period ending on the latest date on which such award could have been exercised.

 

F-34


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Stock option activity under the 2006 EIP for the years ended December 31, 2008 and 2007 and for the partial year ended December 31, 2006 is set forth below:

 

           Options Outstanding
     Options
Available
for Grant
    Number
of Shares
    Weighted
Average
Exercise Price

Balance at January 1, 2006

   -        -        $ -  

2006 Executive Incentive Plan options approved

   3,075,347      -          -  

Granted

   (2,530,000   2,530,000        1.64
                  

Balance at December 31, 2007

   545,347      2,530,000        1.64

Granted

   (227,500   227,500        1.64

Canceled

   301,000      (301,000     1.64

Exercised

   -        (32,000     1.64
                  

Balance at December 31, 2007

   618,847      2,424,500      $ 1.64

Granted

   (395,000   395,000        6.36

Canceled

   281,000      (281,000     2.27

Exercised

   -        (15,000     1.64
                  

Balance at December 31, 2008

   504,847      2,523,500      $ 2.26
                  

At December 31, 2008, we expect that 80% of options granted will vest over the vesting period.

At December 31, 2008, the intrinsic value of vested options was approximately $1.6 million.

 

Executive Management Rollover Options

         Options Outstanding
     Options
Available
for Grant
    Number
of Shares
    Weighted
Average
Exercise Price

Balance at January 1, 2006

   -        -        $ -  

Class A and L equity strip options available for roll over

   3,239,738      -          -  

Class A and L equity strip options granted

   (3,239,721   3,239,721        33.47
                  

Balance at December 31, 2006

   17      3,239,721        33.47

Granted

   -        -          -  

Canceled

   -        -          -  

Exercised

   -        -          -  
                  

Balance at December 31, 2007

   17      3,239,721        33.47

Granted

   -        -          -  

Canceled

   -        (17,955     33.00

Exercised

   -        -          -  
                  

Balance at December 31, 2008

   17      3,221,766      $ 33.48
                  

An Equity Strip is comprised of eight options of Class A stock and one option of Class L Stock.

The rollover options are fully vested and none were exercised during 2008, 2007 or 2006.

 

F-35


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

The following table summarizes the information on the options granted under the EIP at December 31, 2008:

 

Outstanding  

Exercisable

Range of Exercise Prices   Number of Options   Average Remaining
Contractual Life (years)
  Weighted Average
Exercise Price
  Number of Options   Weighted Average
Exercise Price
                       
$ 1.64   2,193,500   7.95   $ 1.64   832,000   $ 1.64
  6.36   330,000   9.08     6.36   -       -  
                       
$ 1.64 - $6.36   2,523,500   8.10   $ 2.26   832,000   $ 1.64
                       

The following table summarizes the information on the Class A and L equity strip options granted under the EIP at December 31, 2008:

 

Outstanding and Exercisable
Range of Exercise Prices   Number of Options   Average Remaining Contractual
Life (years)
  Weighted Average Exercise Price
             
$ 33.00   2,859,354   3.9   $ 33.00
  34.01   79,380   4.0     34.01
  38.15   283,032   3.9     38.15
             
$ 33.00 - $38.15   3,221,766   3.9   $ 33.48
             

The aggregate intrinsic value of these options at December 31, 2008 was approximately $28.3 million.

 

     2008     2007  

Risk-free interest rate

   3.07   4.65

Dividend yield

   0.0   0.0

Expected volatility

   28.0   98.0

Expected life (years)

   4.0      4.0   

At December 31, 2008 and 2007 there was approximately $1.9 million and $2.2 million of unrecorded and unrecognized compensation cost related to unvested share based compensation under the EIP, respectively. No share-based compensation was recorded for the management rollover options as these options were fully vested prior to the recapitalization which triggered the rollover event.

 

F-36


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

The Company accounts for the stock option grants under the 2006 EIP in accordance with SFAS 123R. For the years ended 2008, 2007 and 2006 approximately $0.6 million, $0.5 million and $42,000 was recorded as share-based compensation for the 2006 EIP option grants, respectively. The fair value of options granted under the EIP during 2008 and 2007 were $1.72 and $1.15 per option, respectively. The Company has estimated the fair value of EIP option awards on the grant date using a Black-Scholes option pricing model that uses the assumptions noted in the following table. Expected volatility was implied using the average four year historical stock price volatility for nine and six guideline companies in 2008 and 2007, respectively, that were used in applying the market approach to value the Company in its independent annual appraisal report. The expected life of four years for the options granted was derived based on a probability distribution of the likelihood of a change-of-control event occurring over the next two to six and one-half years. The risk-free rate for periods within the expected life of the option is based on the zero-coupon U.S. government treasury strip with a maturity which approximates the expected life of the option at the time of grant.

Restricted Stock

Grants of restricted stock under the EIP are in three Tranches; 33.33% of the shares in Tranche 1, 22.22% of the shares in Tranche 2 and 44.45% of the shares in tranche 3. Restricted stock acquired under the EIP shall vest during the grantee’s employment by the Company or its subsidiaries in accordance with the provisions of the EIP, as follows:

The Tranche 1 shares will vest over a period of five years, with 20% of the stock option becoming exercisable at the end of each year. Notwithstanding the above, 100% of a grantee’s outstanding and unvested Tranche 1 shares shall vest immediately upon a change of control.

The vesting schedule for Tranche 2 and Tranche 3 shares is subject to the Total Return of the Investors and the Investor IRR (“internal rate of return”) as of an exit event, subject to the following terms and conditions: Tranche 2 shares shall become 100% vested upon an exit event if, after giving effect to any vesting of the Tranche 2 shares on a exit event, Investors’ Total Return is greater than 200% and the Investor IRR exceeds 15%. Tranche 3 shares will be eligible to vest upon an exit event if, after giving effect to any vesting of the Tranche 2 shares and/or Tranche 3 shares on a exit event, Investors’ Total Return is more than 200% and the Investor IRR exceeds 15%, with the amount of Tranche 3 shares vesting upon the exit event varying with the amount by which the Investors’ Total Return exceeds 200%, as follows: 100%, if, after giving effect to any vesting of the Tranche 2 shares and/or the Tranche 3 shares on an exit event, the Total Return is equal to or greater than 300%; 0%, if, after giving effect to any vesting of the Tranche 2 shares and/or the Tranche 3 shares on an exit event, the Total Return is 200% or less; and if, after giving effect to any vesting of the Tranche 2 shares and/or the Tranche 3 shares on an exit event, the Total Return is greater than 200% and less than 300%, then the Tranche 3 shares shall vest by a percentage between 0% and 100% determined on a straight line basis. Total Return is defined as the number, expressed as a percentage, equal to (1) the sum of, in each case measured from October 24, 2006, (i) all cash dividends and distributions to the Investors in respect of their Initial Investor Shares, (ii) all cash proceeds from the sale or other disposition of such Initial Investor Shares, (iii) the fair market value, as determined in good faith by the Board, of any other property, securities or other consideration received by the Investors in respect of such Initial Investor Shares, and, (iv) solely in the case of an Exit Event which results in the sale of less than 100% of the Company’s Stock held by the Investors immediately prior to such event, the fair market value, as determined by the Board, of the portion of the Company’s Stock attributable to the Initial Investor Shares held by the Investors immediately after such Exit Event, divided by (2) the cost of such Initial Investor Shares.

Performance conditions that affect vesting are not reflected in estimating the fair value of an award at the grant date as those conditions are restrictions that stem from the forfeitability of instruments to which employees have not yet earned the right. Paragraph A64 of FAS 123R requires that if the vesting of an award is based on satisfying both a service and performance condition, the company must initially determine which outcomes are probable of achievement and recognize the compensation cost over the longer of the explicit or implicit service period. Since an exit event is currently not considered probable nor is the meeting the performance objectives, no compensation costs will be recognized on Tranches 2 or 3 until those events become probable. The unrecognized compensation costs of Tranches 2 and 3 in the aggregate total $7.4 million.

 

F-37


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Restricted Stock activity under the EIP for 2008, 2007 and 2006 are set forth below:

 

           Restricted Stock Outstanding
     Restricted Stock
Available
for Grant
    Number
of Shares
    Fair
Value

Balance at January 1, 2006

   -        -        $ -  

2006 Executive Incentive Plan shares approved

   8,200,925      -          -  

Restricted Stock granted December 1, 2006

   (7,720,000   7,720,000        1.43
                  

Balance at December 31, 2006

   480,925      7,720,000        1.43

Granted

   (400,000   400,000        1.43

Canceled

   116,668      (116,668     1.43

Exercised

   -        -          -  
                  

Balance at December 31, 2007

   197,593      8,003,332        1.43

Granted

   (120,000   120,000        6.36

Canceled

   99,990      (99,990     1.43

Exercised

   -        (8,332     1.43
                  

Balance at December 31, 2008

   177,583      8,015,010      $ 1.50
                  

The following table summarizes the information on the restricted stock granted under the EIP at December 31, 2008:

 

Outstanding  

Exercisable

Range of Exercise Prices  

Number

of Shares

 

Average

Remaining Contractual

Life (years)

 

Weighted

Average

Grant Date

Fair Value

 

Number

of Shares

 

Weighted

Average

Grant Date

Fair Value

                       
$ 1.43   7,895,010   7.92   $ 1.43   1,039,229   $ 1.43
  6.36   120,000   9.08     6.36   -       -  
                 
$ 1.43 - $6.36   8,015,010   7.98   $ 1.50   1,039,229   $ 1.43
                 

We account for the restricted stock in accordance with SFAS 123R. Share-based compensation for 2008, 2007 and 2006 for the EIP restricted stock grants was approximately $0.8 million $0.7 million and $0.1 million, respectively. The fair value of the restricted stock granted under the EIP in 2008 and 2007 was $ 6.36 and $1.43, respectively. We have estimated the fair value of EIP restricted stock grants on the grant date using a Black-Scholes option pricing model that uses the same assumptions noted above for the EIP option awards.

At December 31, 2008 and 2007 there was approximately $2.4 million and $3.1 million of unrecorded and unrecognized compensation cost related to Tranche 1 unvested restricted stock under the EIP, respectively.

 

F-38


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

1996 & 2006 Stock Incentive Plans

Effective January 1, 2006, we adopted the fair value recognition provisions of SFAS 123R, using the modified-prospective-transition method. Under that transition method, compensation cost recognized in 2006 and beyond includes: (a) compensation cost for all share-based payments granted prior to, but not yet vested as of January 1, 2006, based on the grant date fair value estimated in accordance with the provisions of SFAS 123, and (b) compensation cost for all stock-based payments granted subsequent to January 1, 2006, based on the grant-date fair value estimated in accordance with the provisions of SFAS 123R. Results for prior periods were not restated and there was no cumulative effect upon adoption of SFAS 123R.

During our annual stockholders meeting on May 11, 2006, the proposal to establish the 2006 Stock Incentive Plan (the “Plan”) was approved. The Plan replaced the Amended and Restated West Corporation 1996 Stock Incentive Plan, which was scheduled to expire on December 31, 2009. In October 2006, in connection with the recapitalization we terminated the Plan. The Plan authorized the granting to our employees, consultants, directors and non-employee directors of options to purchase shares of our common stock (“Common Shares”), as well as other incentive awards based on the Common Shares. As of its effective date, awards covering a maximum of 5,000,000 Common Shares could have been granted under the Plan. The expiration date of the Plan, after which no awards could have been granted was April 1, 2016. However, the administration of the Plan generally continues in effect until all matters relating to the payment of options previously granted have been settled. Options granted under this Plan had a ten-year contractual term. Options vested and became exercisable within such period (not to exceed ten years) as determined by the Compensation Committee; however, options granted to outside directors generally vested over three years.

Immediately following the recapitalization, each stock option issued and outstanding under our 1996 Stock Incentive Plan and 2006 Stock Incentive Plan, whether or not then vested, was canceled and converted into the right to receive payment from us (subject to any applicable withholding taxes) equal to the product of the excess of $48.75 less the respective stock option exercise price multiplied by the number of options held. Also immediately following the recapitalization, the unvested restricted shares were vested and canceled and the holders of those securities received $48.75 per share, less applicable withholding taxes. All options had grant date exercise prices less than $48.75. We recorded an expense of approximately $13.6 million in relation to the acceleration of vesting of these options. Certain members of our executive officers agreed to convert (“rollover”) existing vested options in exchange for new options.

Prior to the accelerated vesting as a result of the recapitalization, we recognized the cost of all share-based awards on a straight-line basis over the vesting period of the award net of estimated forfeitures. Prior to the adoption of SFAS 123R, we presented all tax benefits of deductions resulting from the exercise of stock options as operating cash flows in the Statement of Cash Flows. Beginning on January 1, 2006 we changed our cash flow presentation in accordance with SFAS 123R which requires the cash flows from the tax benefits resulting from tax deductions in excess of the compensation cost recognized for those options (excess tax benefits) to be classified as financing cash flows in the Statement of Cash Flows. The excess tax benefits for 2006 were approximately $50.8 million.

The following table presents the activity of the stock options for the partial year 2006 up to termination date of the plan on October 24, 2006:

 

     Stock Option
Shares
    Weighted Average
Exercise Price

Outstanding at January 1, 2006

   6,271,165      $ 21.22

Granted

   823,250        45.48

Canceled

   (138,119     37.38

Exercised

   (978,376     17.95
            

Options outstanding at the termination of the plan, at October 24, 2006

   5,977,920      $ 24.72
            

 

F-39


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

The following table summarizes information about our employee stock options outstanding prior to the plan’s termination:

 

Range of Exercise Prices

   Stock Option
Shares
Outstanding
   Weighted Average
Remaining
Contractual
Life in Years
   Weighted
Average
Exercise
Price
   Stock Option
Shares Exercisable
   Weighted
Average
Exercise
Price

$8.00 - $13.6215

   1,224,152    2.2    $ 9.69    1,224,152    $ 9.69

$13.6216 -$18.162

   395,893    6.2    $ 16.14    180,743    $ 15.89

$18.1621 -$22.7025

   798,250    6.4    $ 18.83    573,461    $ 18.86

$22.7026 -$27.243

   1,624,029    7.1    $ 25.14    744,910    $ 25.39

$27.2431 -$31.7835

   433,801    7.4    $ 29.49    128,959    $ 29.51

$31.7836 -$36.324

   418,295    8.3    $ 33.62    85,795    $ 33.61

$36.3241 -$40.8645

   329,500    8.9    $ 37.72    41,188    $ 38.05

$40.8646 -$48.435

   754,000    9.6    $ 46.65    -        -  
                              

$8.00 - $48.435

   5,977,920    6.4    $ 24.03    2,979,208    $ 17.70
                              

We have estimated the fair value of option awards on the grant date using a Black-Scholes option pricing model that uses the assumptions noted in the following table. Expected volatilities are based on the historical volatility of trading prices for our Common Shares. The expected life of options granted is derived from historical exercise behavior. The risk-free rate for periods within the expected life of the option is based on the U.S. Treasury yield curve in effect at the time of grant.

 

     2006  

Risk-free interest rate

   4.7

Dividend yield

   0.0

Expected volatility

   14.3

Expected life (years)

   2.2   

The weighted average fair value per share of options granted in 2006 was $11.28. The total intrinsic value of options exercised during 2006 was $26.1 million.

Pre-recapitalization Restricted Stock

Unearned restricted stock grants totaled 47,851 shares prior to the recapitalization. Prior to the adoption of SFAS 123R, we presented unearned restricted stock grants in the stockholders’ equity section of the balance sheet. Beginning on January 1, 2006 we changed our balance sheet presentation in accordance with SFAS 123R which required unearned restricted stock grants to be included in additional paid-in capital. As a result of the consummation of the recapitalization we recorded an expense of approximately $0.5 million in relation to the acceleration of vesting of the restricted stock. Compensation expense for restricted stock recognized for 2006 was approximately $0.8 million.

 

F-40


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

The components of stock-based compensation expense in thousands are presented below:

 

     Year Ended December 31,
     2008    2007    2006

Stock options

   $ 597    $ 531    $ 10,757

Restricted stock

     807      745      291

Employee stock purchase plan

     -        -        47

Recapitalization affect on options and restricted stock

     -        -        17,643
                    
   $ 1,404    $ 1,276    $ 28,738
                    

The net income effect of stock-based compensation expense for 2008, 2007 and 2006 was approximately $0.9 million, $0.8 million and $18.2 million, respectively.

 

14. EARNINGS PER SHARE

We have two classes of common stock (Class L stock and Class A stock). Each Class L share is entitled to a priority return preference equal to the sum of (x) $90 per share base amount plus (y) an amount sufficient to generate a 12% internal rate of return (“IRR”) on that base amount from the date of the recapitalization until the priority return preference is paid in full. Each Class L share also participates in any equity appreciation beyond the priority return on the same per share basis as the Class A shares. Class A shares participate in the equity appreciation after the Class L priority return is satisfied.

The Class L stock is considered a participating stock security requiring use of the “two-class” method for the computation of basic net income (loss) per share in accordance with EITF 03-06. Losses are not allocated to the Class L Stock in the computation of basic earnings per share as the Class L Stock is not obligated to share in losses.

 

F-41


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Basic earnings per share (“EPS”) excludes the effect of common stock equivalents and is computed using the “two-class” computation method, which divides earnings attributable to the Class L preference from total earnings. Any remaining loss is attributed to the Class A shares. Diluted earnings per share reflects the potential dilution that could result if options or other contingently issuable shares were exercised or converted into common stock and notional shares from the Deferred Compensation Plan were granted. Diluted earnings per common share assumes the exercise of stock options using the treasury stock method.

 

     Year Ended December 31,
     2008     2007     2006

Net income—West Corporation

   $ 19,507      $ 5,382      $ 68,763

Less: accretion of Class L Shares

   $ 126,531      $ 109,302      $ 20,045

Net income (loss) attributable to Class A Shares

   $ (107,024   $ (103,920   $ 48,718

Income attributable to Class L Shares (1)

   $ 126,531      $ 109,302      $ 20,045

 

(1) Under the two-class method and subsequent to the recapitalization on October 24, 2006, we have allocated to the L shareholders their priority return which is equivalent to the accretion and losses are allocated to A shareholders as the L shareholders do not have a contractual obligation to share in the net losses. Note that the L shares have been in place since October 24, 2006, the date of our recapitalization. The Company recorded a net loss during the period of 2006 in which the L shares were outstanding.

 

     Year Ended December 31,
     2008     2007     2006

Earnings (loss) per common share:

      

Basic—Class L

   $ 12.78      $ 11.08      $ 2.05

Basic—Class A

   $ (1.23   $ (1.20   $ 0.66

Diluted—Class L

   $ 12.24      $ 10.68      $ 1.98

Diluted—Class A

   $ (1.23   $ (1.20   $ 0.64

Weighted average number of shares outstanding:

      

Basic—Class L

     9,901        9,865        9,777

Basic—Class A

     87,324        86,724        73,265

Dilutive impact of stock options:

      

Class L

     433        371        328

Class A

     —          —          2,845
                      

Diluted Class L

     10,334        10,236        10,105

Diluted Class A

     87,324        86,724        76,110

 

F-42


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

15. COMMITMENTS AND CONTINGENCIES

West Corporation and certain of our subsidiaries are defendants in various litigation matters in the ordinary course of business, some of which involve claims for damages that are substantial in amount. We believe, except for the items discussed below for which we are currently unable to predict the outcome, the disposition of claims currently pending will not have a material adverse effect on our financial position, results of operations or cash flows.

Sanford v. West Corporation et al., No. GIC 805541, was filed February 13, 2003 in the San Diego County, California Superior Court. The original complaint which sought relief on behalf of a class of similarly situated individuals, alleged violations of the California Consumer Legal Remedies Act, Cal. Civ. Code §§ 1750 et seq., unlawful, fraudulent and unfair business practices in violation of Cal. Bus. & Prof. Code §§ 17200 et seq., untrue or misleading advertising in violation of Cal. Bus. & Prof. Code §§ 17500 et seq., and common law claims for conversion, unjust enrichment, fraud and deceit, and negligent misrepresentation, and sought monetary damages, including punitive damages, as well as restitution, injunctive relief and attorneys fees and costs. The parties entered into a Stipulation of Settlement dated August 19, 2008 which set forth the terms and conditions of a proposed settlement of the litigation including the dismissal of the litigation with prejudice and the entry of a final stipulated judgment. The trial Court on September 5, 2008 preliminarily approved the settlement. The original class definition certified by the Court was conditionally amended and the Court also certified for settlement purposes a nationwide settlement subclass. A final approval hearing was held on December 22, 2008 and on December 23, 2008, the Court entered an order finally approving the settlement and dismissing the case with prejudice. The deadline for class members to submit claims was January 22, 2009. It is anticipated that payments to the claimants should be concluded in the first quarter of 2009.

Brandy L. Ritt, et al. v. Billy Blanks Enterprises, et al. was filed in January 2001 in the Court of Common Pleas in Cuyahoga County, Ohio, against two of our clients. The suit, a purported class action, was amended for the third time in July 2001 and West Corporation was added as a defendant at that time. The suit, which seeks statutory, compensatory, and punitive damages as well as injunctive and other relief, alleges violations of various provisions of Ohio’s consumer protection laws, negligent misrepresentation, fraud, breach of contract, unjust enrichment and civil conspiracy in connection with the marketing of certain membership programs offered by our clients. The plaintiffs filed a Fourth Amended Complaint naming West Telemarketing Corporation as an additional defendant. A class was subsequently certified by the Court. The parties entered into a Stipulation of Settlement dated August 19, 2008 which set forth the terms and conditions of a proposed settlement of the litigation including the dismissal of the litigation with prejudice and the entry of a final stipulated judgment. On September 8, 2008, the Court preliminarily approved the settlement and, among other things, amended the class definition for settlement purposes. A final approval hearing was held on December 11, 2008, at which time the Court entered an order finally approving the settlement and dismissing the case with prejudice. The deadline for class members to submit claims was January 12, 2009. It is anticipated that payments to the claimants should be concluded in the first quarter of 2009.

At December 31, 2008, the Company had accrued $19.3 million for settlement of the Sanford and Ritt cases. Estimated payments to claimants are $0.8 million and legal fees are $18.5 million.

 

F-43


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

Tammy Kerce v. West Telemarketing Corporation was filed on June 26, 2007 in the United States District Court for the Southern District of Georgia, Brunswick Division. Plaintiff, a former home agent, alleges that she was improperly classified as an independent contractor instead of an employee and is therefore entitled to minimum wage and overtime compensation. Plaintiff sought to have the case certified as a collective action under the Fair Labor Standards Act (“FSLA”). Plaintiff’s suit seeks statutory and compensatory damages. On December 21, 2007, Plaintiff filed a Motion for Conditional Certification in which she requested that the Court conditionally certify a class of all West home agents who were classified as independent contractors for the prior three years for purposes of notice and discovery. West filed its Response in Opposition to the Motion for Conditional Certification on February 11, 2008. The Court granted the Plaintiff’s Motion for Conditional Certification on May 21, 2008. Individual agents were sent notice of the suit and provided an opportunity to join as consenting plaintiffs. Of the 31,000 agents, approximately 2,800 elected to opt-in to the suit. The deadline for joining the suit expired in December 2008. Plaintiff Tammy Kerce recently filed a Motion to Amend her Complaint seeking to assert a nation-wide class action based on alleged violations of the Employee Retirement Income Security Act of 1974 (“ERISA”) and also seeking to add multiple state wage and hour claims on a class basis. West intends to vigorously oppose plaintiff’s Motion to Amend. After discovery, West will have an opportunity to seek to decertify the FLSA class before trial. The Company is currently unable to predict the outcome or reasonably estimate the total possible loss, if any, or range of losses associated with this claim.

CFSC Capital Corp. XXXIV and CVI GVF v. West Receivable Services Inc. et al. On December 31, 2008, CFSC Capital Corp. XXXIV (the “WAP I Lender”) and CVI GVF (the “WAP II Lender”; and, together with the “WAP I Lender,” the “Lenders”), affiliates of Cargill, Inc. and CarVal Investors, served a complaint against West Receivable Services, Inc. (the “West Member”), West Asset Management, Inc. (the “Servicer”), Worldwide Asset Purchasing, LLC (“WAP I”) and Worldwide Asset Purchasing II, LLC (“WAP II”) in the State District Court in Hennepin County Minnesota.

The Lenders allege that WAP I and WAP II have committed several breaches of contract, including:

 

  (i) submitting incorrect projections that contained omissions which caused the projections to be materially misleading;

 

  (ii) incurring legal costs in excess of the amounts described in certain servicing plans; and

 

  (iii) selling certain asset pools without offering the Lenders an opportunity to bid on such pools.

The Lenders contend that such breaches constitute an event of default for each of the two facilities. The Lenders also allege that the Servicer breached a servicing agreement with the Lenders by paying itself an excessive servicing fee as a result of allegedly including recovered advanced court costs in the calculation of the servicing fee. The Lenders further allege that the West Member has breached a covenant to deliver financial information that fairly presented the financial condition of WAP I and WAP II. In addition, Lenders allege that in its capacity as manager of each of WAP I and WAP II, the West Member has breached its fiduciary duty to the Lenders.

On February 2, 2009, the West Member, the Servicer, WAP I and WAP II served their respective answers and counterclaims against the Lenders. In the answers, the applicable defendants denied the allegations in the complaint. In the counterclaims, the applicable defendants assert a breach of representations and covenants by the Lenders, including:

 

  (i) the false representation that Lenders and their affiliates were “value-added lenders” with significant expertise in the selection and analysis of debt portfolio purchases; and

 

  (ii) breach of their respective obligations to fund certain operations of the defendants and to pay certain distributions and fees owed to defendants.

West Member owns a majority interest in each of WAP I and WAP II, while the WAP I Lender owns a non-controlling interest in WAP I and the WAP II Lender owns a non-controlling interest in WAP II. West Member is the manager of both WAP I and WAP II.

West Corporation is currently unable to predict the outcome or reasonably estimate the possible loss, if any, or range of losses associated with this claim.

 

F-44


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

16. BUSINESS SEGMENTS

During the third quarter of 2009, we implemented certain organizational changes and our Chief Executive Officer began making strategic and operational decisions with respect to assessing performance and allocating resources based on a new segment structure. We now operate in two business segments:

Unified Communications, including reservationless, operator-assisted, web and video conferencing services and alerts and notifications services; and

Communication Services, including automated call processing, agent-based services and emergency communication infrastructure systems and services.

Consistent with this approach, the receivables management business (formerly reported as a separate segment) is now part of the Communication Services segment, and the newly named Unified Communications segment is composed of the alerts and notifications business (formerly managed under the Communications Services segment) and the conferencing and collaboration business. The revised organizational structure more closely aligns the resources used by the businesses in each segment. All prior period comparative information has been reclassified to conform to the new presentation.

 

     For the year ended December 31,  
     2008     2007     2006  

Revenue:

      

Unified Communications

   $ 995,161      $ 764,098      $ 607,506   

Communication Services

     1,258,182        1,341,692        1,254,540   

Intersegment eliminations

     (5,909     (6,298     (6,008
                        

Total

   $ 2,247,434      $ 2,099,492      $ 1,856,038   
                        

Depreciation and Amortization

      

(Included in Operating Income):

      

Unified Communications

   $ 88,948      $ 75,357      $ 57,041   

Communication Services

     94,540        107,463        79,939   
                        

Total

   $ 183,488      $ 182,820      $ 136,980   
                        

Operating Income:

      

Unified Communications

   $ 256,853      $ 178,923      $ 119,437   

Communication Services

     93,967        167,648        117,778   
                        

Total

   $ 350,820      $ 346,571      $ 237,215   
                        

Capital Expenditures:

      

Unified Communications

   $ 45,503      $ 40,211      $ 34,090   

Communication Services

     54,205        53,394        47,249   

Corporate

     9,057        10,042        32,556   
                        

Total

   $ 108,765      $ 103,647      $ 113,895   
                        
     As of December 31,
2008
    As of December 31,
2007
    As of December 31,
2006
 

Assets:

      

Unified Communications

   $ 1,353,789      $ 1,044,668      $ 835,399   

Communication Services

     1,631,527        1,494,620        1,289,271   

Corporate

     329,473        307,202        411,186   
                        

Total

   $ 3,314,789      $ 2,846,490      $ 2,535,856   
                        

 

F-45


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

For 2008, 2007 and 2006, our largest 100 clients represented approximately 56%, 57% and 61% of total revenue, respectively. Late in 2006, AT&T, Cingular, SBC and Bell South were merged. The aggregate revenue as a percentage of our total revenue from these entities in 2008, 2007 and 2006 were approximately 13%, 14% and 17%, respectively. At December 31, 2008 these entities represented approximately 7% of our gross receivables compared to approximately 9% at December 31, 2007.

As a result of the Genesys acquisition, revenues attributed to foreign countries exceeded 10% for 2008. There is no individual foreign country with revenue greater than 10%. Revenue is attributed to an organizational region based on location of the billed customer’s account. Geographic information by organizational region, in thousands, is noted below.

 

     2008    2007    2006

Revenue:

        

North America

   $ 1,993,440    $ 1,963,995    $ 1,761,761

Europe, Middle East & Africa (EMEA)

     184,655      99,537      69,897

Asia Pacific

     69,339      35,960      24,380
                    

Total

   $ 2,247,434    $ 2,099,492    $ 1,856,038
                    
     As of December 31,
2008
   As of December31,
2007
    

Long-Lived Assets:

        

North America

   $ 2,300,396    $ 2,233,276   

Europe, Middle East & Africa (EMEA)

     266,769      6,555   

Asia Pacific

     8,576      8,784   
                

Total

   $ 2,575,741    $ 2,248,615   
                

The aggregate gain (loss) on transactions denominated in currencies other than the functional currency of West Corporation or any of its subsidiaries was approximately ($3.7) million, $0.3 million and ($0.7) million in 2008, 2007 and 2006, respectively.

 

17. CONCENTRATION OF CREDIT RISK

Our accounts receivable subject us to the potential for credit risk with our customers. At December 31, 2008, three customers accounted for $35.6 million or 9.9% of gross accounts receivable, compared to $38.2 million, or 12.9% of gross receivables at December 31, 2007. We perform ongoing credit evaluations of our customers’ financial condition. We maintain an allowance for doubtful accounts for potential credit losses based upon historical trends, specific collection problems, historical write-offs, account aging and other analysis of all accounts and notes receivable. At February 27, 2009, $34.7 million, or 97.4%, of the December 31, 2008 accounts receivable from the three customers noted above had been received.

 

F-46


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

18. SUPPLEMENTAL CASH FLOW INFORMATION

The following table summarizes, in thousands, supplemental information about our cash flows for the years ended December 31, 2008, 2007 and 2006:

 

     Years Ended December 31,
     2008    2007    2006

SUPPLEMENTAL DISCLOSURE OF CASH FLOW INFORMATION:

        

Cash paid for interest

   $ 280,213    $ 302,545    $ 68,775

Cash paid for income taxes, net of $1,513, $ 6,575 and $6,801 for refunds in 2008, 2007

and 2006

   $ 18,083    $ 3,424    $ 20,987

SUPPLEMENTAL DISCLOSURE OF CASH INVESTING ACTIVITIES:

        

Purchase of portfolio receivables

   $ 45,403    $ 127,412    $ 114,560

Collections applied to principal of portfolio receivables

   $ 46,395    $ 66,927    $ 59,353

SUPPLEMENTAL DISCLOSURE OF CASH FINANCING ACTIVITIES:

        

Proceeds from issuance issuance of portfolio notes payable

   $ 33,096    $ 108,812    $ 97,871

Payments of portfolio notes payable

   $ 64,930    $ 75,748    $ 51,144

SUPPLEMENTAL DISCLOSURE OF NONCASH INVESTING ACTIVITIES:

        

Acquisition of property through accounts payable commitments

   $ 3,384    $ -      $ -  

Future obligation related to acquisitions

   $ 19,000    $ -      $ 5,100

SUPPLEMENTAL DISCLOSURE OF NONCASH FINANCING ACTIVITIES:

        

Issuance of common stock exchanged in a business acquisition

   $ -      $ 11,616    $ -  

Stock purchase obligations

   $ -      $ -      $ 170,625

Value of roll over shares from the Founders and management

   $ -      $ -      $ 280,043

 

F-47


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

19. QUARTERLY RESULTS OF OPERATIONS (UNAUDITED)

The following is the summary of the unaudited quarterly results of operations for the two years ended December 31, 2008 and 2007, in thousands.

 

     Three Months Ended     Year Ended
     March 31,
2008 (1)
    June 30,
2008 (2)
   September 30,
2008
   December 31,
2008 (3)
    December 31,
2008

Revenue

   $ 525,755      $ 551,433    $ 598,528    $ 571,718      $ 2,247,434

Cost of services

     250,560        251,143      254,486      258,839        1,015,028
                                    

Gross Profit

     275,195        300,290      344,042      312,879        1,232,406

SG&A

     206,128        219,090      232,736      223,632        881,586
                                    

Operating income

     69,067        81,200      111,306      89,247        350,820
                                    

Net income (loss)

   $ (1,204   $ 7,729    $ 21,740    $ (8,758   $ 19,507
                                    
     Three Months Ended     Year Ended
     March 31,
2007
    June 30,
2007
   September 30,
2007 (4)
   December 31,
2007 (5)
    December 31,
2007

Revenue

   $ 508,633      $ 520,186    $ 531,098    $ 539,575      $ 2,099,492

Cost of services

     218,985        224,306      228,309      240,789        912,389
                                    

Gross Profit

     289,648        295,880      302,789      298,786        1,187,103

SG&A

     193,063        206,305      217,213      223,951        840,532
                                    

Operating income

     96,585        89,575      85,576      74,835        346,571
                                    

Net income (loss)

   $ 9,019      $ 2,512    $ 1,921    $ (8,070   $ 5,382
                                    

 

(1) Results of operations in the first quarter 2008 were affected by the Communication Services segment recording a $24.2 million impairment charge to establish a valuation allowance against the carrying value of portfolio receivables.
(2) Results of operations in the second quarter 2008 were affected by the Communication Services segment recording a $19.8 million impairment charge to establish a valuation allowance against the carrying value of portfolio receivables.
(3) Results of operations in the fourth quarter 2008 were affected by the Communication Services segment recording a $32.3 million impairment charge to establish a valuation allowance against the carrying value of portfolio receivables.
(4) Results of operations in the third quarter 2007 were affected by an $8.8 million impairment charge taken by the Communication Services segment to fully write-off the goodwill associated with a majority-owned subsidiary.
(5) Results of operations in the fourth quarter 2007 were affected by an $18.5 million of settlements, impairment charge to establish a valuation allowance against the carrying value of portfolio receivables and site closures.

 

F-48


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS – (Continued)

YEARS ENDED DECEMBER 31, 2008, 2007 AND 2006

 

20. FINANCIAL INFORMATION FOR SUBSIDIARY GUARANTOR AND SUBSIDIARY NON-GUARANTOR

In connection with the issuance of the senior notes and senior subordinated notes, West Corporation and our U.S. based wholly owned subsidiaries guaranteed, jointly, severally, fully and unconditionally, the payment of principal, premium and interest. Presented below is condensed consolidated financial information for West Corporation and our subsidiary guarantors and subsidiary non-guarantors for the periods indicated.

 

           Year Ended December 31, 2008  
     Parent/
Issuer
    Guarantor
Subsidiaries
    Non-Guarantor
Subsidiaries
    Eliminations
and
Consolidating
Entries
    Consolidated  

REVENUE

   $ —        $ 1,894,220      $ 401,837      $ (48,623   $ 2,247,434   

COST OF SERVICES

     —          876,781        186,870        (48,623     1,015,028   

SELLING, GENERAL AND ADMINISTRATIVE EXPENSES

     (7,121     741,274        147,433        —          881,586   
                                        

OPERATING INCOME (LOSS)

     7,121        276,165        67,534        —          350,820   

OTHER INCOME (EXPENSE):

          

Interest Income

     2,366        (812     1,514        —          3,068   

Interest Expense

     (165,027     (130,658     (17,334     —          (313,019

Subsidiary Income

     132,828        50,676        —          (183,504     —     

Other, net

     (7,726     (6,204     2,241        —          (11,689
                                        

Other expense

     (37,559     (86,998     (13,579     (183,504     (321,640

INCOME (LOSS) BEFORE INCOME TAX EXPENSE AND NONCONTROLLING INTEREST

     (30,438     189,167        53,955        (183,504     29,180   

INCOME TAX EXPENSE (BENEFIT)

     (49,945     57,108        4,568        —          11,731   

NET INCOME (LOSS)

     19,507        132,059        49,387        (183,504     17,449   

LESS NET INCOME (LOSS)—NONCONTROLLING INTEREST

     —          11        (2,069     —          (2,058
                                        

NET INCOME (LOSS)—WEST CORPORATION

   $ 19,507      $ 132,048      $ 51,456      $ (183,504   $ 19,507   
                                        

 

F-49


WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

 

           Year Ended December 31, 2007  
     Parent/
Issuer
    Guarantor
Subsidiaries
    Non-Guarantor
Subsidiaries
    Eliminations
and
Consolidating
Entries
    Consolidated  

REVENUE

   $ —        $ 1,826,255      $ 335,873      $ (62,636   $ 2,099,492   

COST OF SERVICES

     —          825,829        149,196        (62,636     912,389   

SELLING, GENERAL AND ADMINISTRATIVE EXPENSES

     (1,347     763,088        78,791        —          840,532   

OPERATING INCOME (LOSS)

     1,347        237,338        107,886        —          346,571   

OTHER INCOME (EXPENSE):

          

Interest Income

     9,985        126        1,674        (396     11,389   

Interest Expense

     (165,805     (150,125     (16,838     396        (332,372

Subsidiary Income

     48,797        42,627        —          (91,424     —     

Other, net

     44,558        (41,153     (1,398     —          2,007   
                                        

Other expense

     (62,465     (148,525     (16,562     (91,424     (318,976

INCOME (LOSS) BEFORE INCOME TAX EXPENSE AND NONCONTROLLING INTEREST

     (61,118     88,813        91,324        (91,424     27,595   

INCOME TAX EXPENSE (BENEFIT)

     (66,500     40,955        32,359        —          6,814   

NET INCOME (LOSS)

     5,382        47,858        58,965        (91,424     20,781   

LESS NET INCOME (LOSS)—NONCONTROLLING INTEREST

     —          —          15,399        —          15,399   
                                        

NET INCOME (LOSS)—WEST CORPORATION

   $ 5,382      $ 47,858      $ 43,566      $ (91,424   $ 5,382   
                                        

 

F-50


WEST CORPORATION AND SUBSIDIARIES

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF OPERATIONS

(AMOUNTS IN THOUSANDS)

 

           Year Ended December 31, 2006  
     Parent/
Issuer
    Guarantor
Subsidiaries
    Non-Guarantor
Subsidiaries
    Eliminations
and
Consolidating
Entries
    Consolidated  

REVENUE

   $ —        $ 1,638,642      $ 276,520      $ (59,124   $ 1,856,038   

COST OF SERVICES

     —          757,916        119,730        (59,124     818,522   

SELLING, GENERAL AND ADMINISTRATIVE EXPENSES

     185        740,416        59,700        —          800,301   
                                        

OPERATING INCOME

     (185     140,310        97,090        —          237,215   

OTHER INCOME (EXPENSE):

          

Interest Income

     2,793        2,143        1,145        —          6,081   

Interest Expense

     (670     (84,982     (9,152     —          (94,804

Subsidiary Income

     29,845        37,336        —          (67,181     —     

Other, net

     58,261        (55,294     (904     —          2,063   
                                        

Other income (expense)

     90,229        (100,797     (8,911     (67,181     (86,660

INCOME BEFORE INCOME TAX EXPENSE AND NONCONTROLLING INTEREST

     90,044        39,513        88,179        (67,181     150,555   

INCOME TAX EXPENSE

     21,281        10,134        34,090        —          65,505   

NET INCOME

     68,763        29,379        54,089        (67,181     85,050   

LESS NET INCOME—NONCONTROLLING INTEREST

     —          —          16,287        —          16,287   
                                        

NET INCOME—WEST CORPORATION

   $ 68,763      $ 29,379      $ 37,802      $ (67,181   $ 68,763   
                                        

 

F-51


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED BALANCE SHEET

(AMOUNTS IN THOUSANDS)

 

           December 31, 2008  
     Parent/
Issuer
    Guarantor
Subsidiaries
   Non-Guarantor
Subsidiaries
   Eliminations
and

Consolidating
Entries
    Consolidated  

ASSETS

            

CURRENT ASSETS:

            

Cash and cash equivalents

   $ 125,674      $ 7,145    $ 35,521    $ —        $ 168,340   

Trust cash

     —          9,130      —        —          9,130   

Accounts receivable, net

     —          292,252      66,769      —          359,021   

Intercompany receivables

     —          194,332      —        (194,332     —     

Portfolio receivables, current portion

     —          6,068      58,136      —          64,204   

Deferred income taxes receivable

     29,341        18,989      4,317      —          52,647   

Other current assets

     4,626        64,430      16,650      —          85,706   
                                      

Total current assets

     159,641        592,346      181,393      (194,332     739,048   

Property and equipment, net

     67,419        216,791      35,942      —          320,152   

PORTFOLIO RECEIVABLES, NET OF CURRENT PORTION

     —          6,477      62,065      —          68,542   

INVESTMENT IN SUBSIDIARIES

     515,508        208,686      —        (724,194     —     

GOODWILL

     —          1,488,768      154,089      —          1,642,857   

INTANGIBLES, net

     —          317,825      87,205      —          405,030   

OTHER ASSETS

     102,083        33,673      3,404      —          139,160   
                                      

TOTAL ASSETS

   $ 844,651      $ 2,864,566    $ 524,098    $ (918,526   $ 3,314,789   
                                      

LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT) CURRENT LIABILITIES:

            

Accounts payable

   $ 6,125      $ 53,285    $ 10,618    $ —        $ 70,028   

Intercompany payables

     102,257        —        92,075      (194,332     —     

Accrued expenses

     81,741        208,540      53,641      —          343,922   

Current maturities of long-term debt

     5,134        20,149      —        —          25,283   

Current maturities of portfolio notes payable

     —          2,462      74,846      —          77,308   

Income taxes payable

     (46,325     49,753      7,669      —          11,097   
                                      

Total current liabilities

     148,932        334,189      238,849      (194,332     527,638   

PORTFOLIO NOTES PAYABLE, less current maturities

     —          356      10,813      —          11,169   

LONG-TERM OBLIGATIONS, less current maturities

     1,824,127        1,960,065      48,175      —          3,832,367   

DEFERRED INCOME TAXES

     14,894        47,606      14,609      —          77,109   

OTHER LONG-TERM LIABILITIES

     59,286        9,179      629      —          69,094   

CLASS L COMMON STOCK

     1,158,159        —        —        —          1,158,159   

TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)

     (2,360,747     513,171      211,023      (724,194     (2,360,747
                                      

TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)

   $ 844,651      $ 2,864,566    $ 524,098    $ (918,526   $ 3,314,789   
                                      

 

F-52


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED BALANCE SHEET

(AMOUNTS IN THOUSANDS)

 

           December 31, 2007  
     Parent/ Issuer     Guarantor
Subsidiaries
    Non-Guarantor
Subsidiaries
    Eliminations
and
Consolidating
Entries
    Consolidated  

ASSETS

          

CURRENT ASSETS:

          

Cash and cash equivalents

   $ 87,610      $ (3,012   $ 57,349      $ —        $ 141,947   

Trust cash

     —          10,358        —          —          10,358   

Accounts receivable, net

     —          264,946        24,534        —          289,480   

Intercompany receivables

     80,338        11,382        —          (91,720     —     

Portfolio receivables, current portion

     —          —          77,909        —          77,909   

Deferred income taxes receivable

     27,815        5,903        —          —          33,718   

Other current assets

     2,541        37,417        4,505        —          44,463   
                                        

Total current assets

     198,304        326,994        164,297        (91,720     597,875   

Property and equipment, net

     66,221        215,695        16,729        —          298,645   

PORTFOLIO RECEIVABLES, NET OF CURRENT PORTION

     —          —          132,233        —          132,233   

INVESTMENT IN SUBSIDIARIES

     72,697        59,683        —          (132,380     —     

GOODWILL

     —          1,329,978        —          —          1,329,978   

INTANGIBLES, net

     —          336,349        58        —          336,407   

OTHER ASSETS

     122,935        27,938        479        —          151,352   
                                        

TOTAL ASSETS

   $ 460,157      $ 2,296,637      $ 313,796      $ (224,100   $ 2,846,490   
                                        

LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT) CURRENT LIABILITIES:

          

Accounts payable

   $ 6,645      $ 46,256      $ 8,078      $ —        $ 60,979   

Intercompany payables

     —          —          91,720        (91,720     —     

Accrued expenses

     72,340        158,036        14,668        —          245,044   

Current maturities of long-term debt

     4,294        19,649        —          —          23,943   

Current maturities of portfolio notes payable

     —          —          77,219        —          77,219   

Income taxes payable

     (4,334     2,398        4,831        —          2,895   
                                        

Total current liabilities

     78,945        226,339        196,516        (91,720     410,080   

PORTFOLIO NOTES PAYABLE, less current maturities

     —          —          43,092        —          43,092   

LONG-TERM OBLIGATIONS, less current maturities

     1,521,910        1,930,527        —          —          3,452,437   

DEFERRED INCOME TAXES

     31,121        59,745        (92     —          90,774   

OTHER LONG-TERM LIABILITIES

     38,534        8,885        104        —          47,523   

CLASS L COMMON STOCK

     1,029,782        —          —          —          1,029,782   

TOTAL STOCKHOLDERS’ EQUITY (DEFICIT)

     (2,240,135     71,141        74,176        (132,380     (2,227,198
                                        

TOTAL LIABILITIES AND STOCKHOLDERS’ EQUITY (DEFICIT)

   $ 460,157      $ 2,296,637      $ 313,796      $ (224,100   $ 2,846,490   
                                        

 

F-53


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS

(AMOUNTS IN THOUSANDS)

 

     Year Ended December 31, 2008  
     Parent/
Issuer
    Guarantor
Subsidiaries
    Non-Guarantor
Subsidiaries
    Consolidated  

NET CASH PROVIDED BY OPERATING ACTIVITIES:

   $ —        $ 110,119      $ 177,262      $ 287,381   

CASH FLOWS FROM INVESTING ACTIVITIES:

        

Business acquisitions

     —          (194,342     (299,214     (493,556

Purchase of portfolio receivables

     —          (15,052     (30,351     (45,403

Purchase of property and equipment

     (9,057     (86,399     (9,925     (105,381

Collections applied to principal of portfolio receivables

     —          2,600        43,795        46,395   

Other

     —          406        —          406   
                                

Net cash provided by (used in) investing activities

     (9,057     (292,787     (295,695     (597,539
                                

CASH FLOWS FROM FINANCING ACTIVITIES:

        

Proceeds from issuance of new debt

     84,000        50,000        —          134,000   

Net change in revolving credit facilities

     224,044        —          59,123        283,167   

Principal payments of long-term obligations

     (4,837     (20,112     —          (24,949

Debt issuance costs

     (8,019     —          (2,296     (10,315

Proceeds from stock sale and options exercised

     25        —          —          25   

Proceeds from issuance of portfolio notes payable

     —          3,338        29,758        33,096   

Payments of portfolio notes payable

     —          (527     (64,403     (64,930

Noncontrolling interest distributions

     —          —          (7,120     (7,120

Payments of capital lease obligations

     —          (949     —          (949

Other

     (54     —          —          (54
                                

Net cash (used in) provided by financing activities

     295,159        31,750        15,062        341,971   
                                

Intercompany

     (248,038     161,075        86,963        —     

EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS

     —          —          (5,420     (5,420

NET CHANGE IN CASH AND CASH EQUIVALENTS

     38,064        10,157        (21,828     26,393   

CASH AND CASH EQUIVALENTS, Beginning of period

     87,610        (3,012     57,349        141,947   
                                

CASH AND CASH EQUIVALENTS, End of period

   $ 125,674      $ 7,145      $ 35,521      $ 168,340   
                                

 

F-54


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS

(AMOUNTS IN THOUSANDS)

 

     Year Ended December 31, 2007  
     Parent/
Issuer
    Guarantor
Subsidiaries
    Non-Guarantor
Subsidiaries
    Consolidated  

NET CASH PROVIDED BY OPERATING ACTIVITIES:

   $ —        $ 199,127      $ 64,770      $ 263,897   

CASH FLOWS FROM INVESTING ACTIVITIES:

        

Business acquisitions

     —          (291,760     —          (291,760

Purchase of portfolio receivables

     —          —          (127,412     (127,412

Purchase of property and equipment

     (10,042     (85,862     (7,743     (103,647

Collections applied to principal of portfolio receivables

     —          —          66,927        66,927   

Other

     —          946        —          946   
                                

Net cash provided by (used in) investing activities

     (10,042     (376,676     (68,228     (454,946
                                

CASH FLOWS FROM FINANCING ACTIVITIES:

        

Proceeds from issuance of new debt

     —          300,000        —          300,000   

Consideration paid to shareholders in exchange for stock

     (170,625     —          —          (170,625

Principal payments of long-term obligations

     (4,297     (19,321     —          (23,618

Debt issuance costs

     (2,299     —          —          (2,299

Proceeds from stock sale and options exercised

     553        —          —          553   

Proceeds from issuance of portfolio notes payable

     —          —          108,812        108,812   

Payments of portfolio notes payable

     —          —          (75,748     (75,748

Noncontrolling interest distributions

     —          —          (13,165     (13,165

Payments of capital lease obligations

     —          (1,032     —          (1,032

Other

     (4,772     —          —          (4,772
                                

Net cash (used in) provided by financing activities

     (181,440     279,647        19,899        118,106   
                                

Intercompany

     76,482        (91,752     15,270        —     

EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS

     —          —          (42     (42

NET CHANGE IN CASH AND CASH EQUIVALENTS

     (115,000     10,346        31,669        (72,985

CASH AND CASH EQUIVALENTS, Beginning of period

     202,610        (13,358     25,680        214,932   
                                

CASH AND CASH EQUIVALENTS, End of period

   $ 87,610      $ (3,012   $ 57,349      $ 141,947   
                                

 

F-55


WEST CORPORATION

NOTES TO CONSOLIDATED FINANCIAL STATEMENTS

SUPPLEMENTAL CONDENSED CONSOLIDATING STATEMENTS OF CASH FLOWS

(AMOUNTS IN THOUSANDS)

 

     Year Ended December 31, 2006  
     Parent/
Issuer
    Guarantor
Subsidiaries
    Non-Guarantor
Subsidiaries
    Consolidated  

NET CASH PROVIDED BY OPERATING ACTIVITIES:

   $ —        $ 151,417      $ 64,322      $ 215,739   

CASH FLOWS FROM INVESTING ACTIVITIES:

        

Business acquisitions

     (538,817     (104,873     —          (643,690

Purchase of portfolio receivables

     —          —          (114,560     (114,560

Purchase of property and equipment

     (32,556     (72,098     (9,241     (113,895

Collections applied to principal of portfolio receivables

     —          —          59,353        59,353   

Other

     13        526        —          539   
                                

Net cash provided by (used in) investing activities

     (571,360     (176,445     (64,448     (812,253
                                

CASH FLOWS FROM FINANCING ACTIVITIES:

        

Proceeds from issuance of new debt and bonds

     3,200,000        —          —          3,200,000   

Consideration paid to shareholders in exchange for stock

     (2,790,911     —          —          (2,790,911

Consideration paid to stock optionholders in exchange for options

     (119,638     —          —          (119,638

Proceeds from private equity sponsors

     725,750        —          —          725,750   

Net change in revolving credit facility

     (220,000     —          —          (220,000

Debt issuance costs

     (109,591     —          —          (109,591

Proceeds from stock options exercised

     18,540        —          —          18,540   

Excess tax benefits from stock options exercised

     50,794        —          —          50,794   

Proceeds from issuance of portfolio notes payable

     —          —          97,871        97,871   

Payments of portfolio notes payable

     —          —          (51,144     (51,144

Noncontrolling interest distributions

     —          —          (19,101     (19,101

Payments of capital lease obligations

     —          (6,313     —          (6,313

Other

     4,485        —          —          4,485   
                                

Net cash (used in) provided by financing activities

     759,429        (6,313     27,626        780,742   
                                

Intercompany

     (6,290     20,369        (14,079     —     

EFFECT OF EXCHANGE RATES ON CASH AND CASH EQUIVALENTS

     —          —          (131     (131

NET CHANGE IN CASH AND CASH EQUIVALENTS

     181,779        (10,972     13,290        184,097   

CASH AND CASH EQUIVALENTS, Beginning of period

     20,831        (2,386     12,390        30,835   
                                

CASH AND CASH EQUIVALENTS, End of period

   $ 202,610      $ (13,358   $ 25,680      $ 214,932   
                                

 

F-56


Schedule II

WEST CORPORATION AND SUBSIDIARIES

CONSOLIDATED VALUATION ACCOUNTS

THREE YEARS ENDED DECEMBER 31, 2008

 

Description (amounts in thousands)

   Balance
Beginning
of Year
    Reserves
Obtained in
Acquisitions
    Additions
—Charged
(Credited)
to Cost
and
Expenses
    Deductions
—Amounts
Charged-
Off
   Balance
End of
Year
 

December 31, 2008—Allowance for doubtful accounts—Accounts receivable

   $ 6,471      $ 5,619      $ 5,004      $ 4,712    $ 12,382   
                                       

December 31, 2007—Allowance for doubtful accounts—Accounts receivable

   $ 8,543      $ 528      $ 892      $ 3,492    $ 6,471   
                                       

December 31, 2006—Allowance for doubtful accounts—Accounts receivable

   $ 10,489      $ 230      $ (583   $ 1,593    $ 8,543   
                                       
     Balance
Beginning
of Year
    Reserves
Obtained in
Acquisitions
    Additions     Deductions    Balance
End of
Year
 

December 31, 2008—Allowance for deferred income tax asset valuation

   $ (31,974     (64,348   $ (4,354   $ —      $ (100,676
                                       

December 31, 2007—Allowance for deferred income tax asset valuation

   $ (9,724     (21,162   $ (1,088   $ —      $ (31,974
                                       

December 31, 2006—Allowance for deferred income tax asset valuation

   $ (683     (8,007   $ (1,034   $ —      $ (9,724
                                       

 

F-57