Consolidated Statements of Operations - USD ($) shares in Millions, $ in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Total net sales	$ 108,518	$ 75,452
Operating expenses:
Cost of sales	62,403	44,257
Fulfillment	16,530	11,531
Technology and content	12,488	9,325
Marketing	6,207	4,828
General and administrative	1,987	1,452
Other operating expense (income), net	38	70
Total operating expenses	99,653	71,463
Operating income	8,865	3,989
Interest income	105	202
Interest expense	(399)	(402)
Other income (expense), net	1,697	(406)
Total non-operating income (expense)	1,403	(606)
Income before income taxes	10,268	3,383
Provision for income taxes	(2,156)	(744)
Equity-method investment activity, net of tax	(5)	(104)
Net income	$ 8,107	$ 2,535
Basic earnings per share (in usd per share)	$ 16.09	$ 5.09
Diluted earnings per share (in usd per share)	$ 15.79	$ 5.01
Weighted-average shares used in computation of earnings per share:
Basic (in shares)	504	498
Diluted (in shares)	513	506
Product
Total net sales	$ 57,491	$ 41,841
Service
Total net sales	$ 51,027	$ 33,611