Consolidated Statements of Operations - USD ($) shares in Millions, $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Total net sales	$ 96,145	$ 69,981	$ 260,509	$ 193,086
Operating expenses:
Cost of sales	57,106	41,302	154,023	111,559
Fulfillment	14,705	10,167	40,043	28,040
Technology and content	10,976	9,200	30,691	26,191
Marketing	5,434	4,752	14,605	12,707
General and administrative	1,668	1,348	4,700	3,791
Other operating expense (income), net	62	55	421	136
Total operating expenses	89,951	66,824	244,483	182,424
Operating income	6,194	3,157	16,026	10,662
Interest income	118	224	455	621
Interest expense	(428)	(396)	(1,233)	(1,145)
Other income (expense), net	925	(353)	1,165	(215)
Total non-operating income (expense)	615	(525)	387	(739)
Income before income taxes	6,809	2,632	16,413	9,923
Provision for income taxes	(569)	(494)	(2,298)	(1,588)
Equity-method investment activity, net of tax	91	(4)	(6)	(15)
Net income	$ 6,331	$ 2,134	$ 14,109	$ 8,320
Basic earnings per share (in usd per share)	$ 12.63	$ 4.31	$ 28.24	$ 16.87
Diluted earnings per share (in usd per share)	$ 12.37	$ 4.23	$ 27.72	$ 16.53
Weighted-average shares used in computation of earnings per share:
Basic (in shares)	501	495	500	493
Diluted (in shares)	512	504	509	503
Product
Total net sales	$ 52,774	$ 39,726	$ 144,859	$ 109,866
Service
Total net sales	$ 43,371	$ 30,255	$ 115,650	$ 83,220