SEGMENT INFORMATION (Tables)

12 Months Ended

Dec. 31, 2024

SEGMENT INFORMATION [ABSTRACT]

Schedule of Segment Reporting Information, by Segment [Table Text Block]

The following tables present certain financial data by segment (in thousands). The significant expense categories and amounts align with the segment-level information that is regularly provided to the CODM.

For the Year Ended December 31, 2024

	TTEC Engage		TTEC Digital		Total
Revenue	$	1,748,569	$	459,018	$	2,207,587
Cost of services (exclusive of depreciation and amortization presented separately below) (1)		1,423,747		312,118		1,735,865
Selling, general and administrative		201,718		91,324		293,042
Depreciation and amortization		70,075		27,880		97,955
Other segment items(2)		250,240		4,005		254,245
Income from operations		(197,211)		23,691		(173,520)
Interest income						2,732
Interest expense						(84,315)
Other income (expense), net						18,586
Income before income taxes						(236,517)

For the year ended December 31, 2023

	TTEC Engage		TTEC Digital		Total
Revenue	$	1,975,935	$	486,882	$	2,462,817
Cost of services (exclusive of depreciation and amortization presented separately below) (1)		1,598,907		333,970		1,932,877
Selling, general and administrative		201,634		89,239		290,873
Depreciation and amortization		74,040		27,232		101,272
Other segment items(2)		13,179		6,595		19,774
Income from operations		88,175		29,846		118,021
Interest income						5,150
Interest expense						(78,321)
Other income (expense), net						(4,126)
Income before income taxes						40,724

For the Year Ended December 31, 2022

	TTEC Engage		TTEC Digital		Total
Revenue	$	1,980,037	$	463,670	$	2,443,707
Cost of services (exclusive of depreciation and amortization presented separately below) (1)		1,552,063		304,455		1,856,518
Selling, general and administrative		196,493		90,940		287,433
Depreciation and amortization		79,470		32,321		111,791
Other segment items(2)		18,363		1,059		19,422
Income from operations		133,648		34,895		168,543
Interest income						1,811
Interest expense						(36,067)
Other income (expense), net						10,161
Income before income taxes						144,448

⁽¹⁾ Cost of services primarily includes employee related and technology costs.

⁽²⁾ Other segment items include impairment losses and restructuring charges.

	For the Year Ended December 31,
	2024		2023		2022
Capital Expenditures
TTEC Digital	$	8,245	$	8,232	$	9,155
TTEC Engage		36,928		59,607		74,857
Total	$	45,173	$	67,839	$	84,012

	December 31,
	2024		2023		2022
Total Assets
TTEC Digital	$	776,099	$	815,488	$	811,258
TTEC Engage		977,281		1,370,110		1,342,704
Total	$	1,753,380	$	2,185,598	$	2,153,962

Schedule of Revenue from External Customers Attributed to Foreign Countries by Geographic Area [Table Text Block]

The following tables present certain financial data based upon the geographic location where the services are provided (in thousands).

	As of and for the
	Year Ended December 31,
	2024		2023		2022
Revenue
United States / Canada	$	1,497,887	$	1,710,716	$	1,738,053
Philippines / Asia Pacific / India		419,856		477,455		457,526
Europe / Middle East / Africa		174,155		142,665		131,575
Latin America		115,689		131,981		116,553
Total	$	2,207,587	$	2,462,817	$	2,443,707
Property, plant and equipment, gross
United States / Canada	$	427,631	$	506,092	$	631,459
Philippines / Asia Pacific / India		150,567		170,403		162,857
Europe / Middle East / Africa		39,952		30,290		21,435
Latin America		43,967		45,731		41,892
Total	$	662,117	$	752,516	$	857,643
Other long-term assets
United States / Canada	$	89,849	$	90,810	$	56,372
Philippines / Asia Pacific / India		9,298		7,752		8,826
Europe / Middle East / Africa		1,559		2,021		1,306
Latin America		780		990		1,230
Total	$	101,486	$	101,573	$	67,734