XML 18 R4.htm IDEA: XBRL DOCUMENT v3.24.3
Consolidated Statements of Comprehensive Income (Loss) - USD ($)
shares in Thousands, $ in Thousands
3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Consolidated Statements of Comprehensive Income        
Revenue. $ 529,427 $ 602,956 $ 1,640,150 $ 1,836,636
Revenue from Contract with Customer, Product and Service [Extensible Enumeration] us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember us-gaap:ServiceMember
Costs and Expenses [Abstract]        
Cost of Goods and Service, Excluding Depreciation, Depletion, and Amortization $ 415,226 $ 479,699 $ 1,286,934 $ 1,427,064
Selling, General and Administrative Expense 71,580 66,781 219,881 216,129
Depreciation, Depletion and Amortization, Nonproduction 24,042 25,595 74,258 76,368
Restructuring Charges 1,002 1,369 6,346 4,895
Asset Impairment Charges 4,688 4,124 241,544 11,083
Total operating expenses 516,538 577,568 1,828,963 1,735,539
Income from operations 12,889 25,388 (188,813) 101,097
Nonoperating Income (Expense) [Abstract]        
Investment Income, Interest 263 1,342 1,660 3,632
Interest expense (21,684) (20,327) (63,186) (56,709)
Other income (expense), net (1,041) 687 953 (2,232)
Total other income (expense) (22,462) (18,298) (60,573) (55,309)
Income before income taxes (9,573) 7,090 (249,386) 45,788
Benefit from (provision for) income taxes (9,395) (5,294) (65,850) (19,318)
Net income (18,968) 1,796 (315,236) 26,470
Net income attributable to noncontrolling interest (2,154) (3,326) (7,730) (8,142)
Net income (loss) attributable to TTEC stockholders (21,122) (1,530) (322,966) 18,328
Comprehensive Income (Loss), Net of Tax, Including Portion Attributable to Noncontrolling Interest [Abstract]        
Other Comprehensive Income (Loss), Foreign Currency Transaction and Translation Adjustment, Net of Tax 5,000 (10,312) (6,218) 18,453
Other Comprehensive Income (Loss), Cash Flow Hedge, Gain (Loss), after Reclassification, before Tax 3,010 (3,752) (6,154) 5,821
Derivative valuation, tax effect   976 2,379 (1,521)
Other, net of tax 60 119 272 299
Total other comprehensive income (loss) 8,070 (12,969) (9,721) 23,052
Total comprehensive income (loss) (10,898) (11,173) (324,957) 49,522
Less: Comprehensive income attributable to noncontrolling interest (2,340) (2,620) (7,830) (7,005)
Comprehensive income (loss) attributable to TTEC stockholders $ (13,238) $ (13,793) $ (332,787) $ 42,517
Weighted Average Number of Shares Outstanding, Diluted [Abstract]        
Weighted Average Number of Shares Outstanding, Basic 47,723 47,415 47,573 47,305
Weighted Average Number of Shares Outstanding, Diluted 47,860 47,488 47,618 47,417
Net income (loss) per share attributable to TTEC stockholders        
Basic $ (0.44) $ (0.03) $ (6.79) $ 0.39
Diluted $ (0.44) $ (0.03) $ (6.78) $ 0.39