DERIVATIVES (Tables)

9 Months Ended

Sep. 30, 2024

DERIVATIVES [ABSTRACT]

Schedule of Cash Flow Hedges Included in Accumulated Other Comprehensive Income (Loss) [Table Text Block]

	Three Months Ended				Nine Months Ended
	September 30,				September 30,
	2024		2023		2024		2023
Aggregate unrealized net gain/(loss) at beginning of period	$	(470)	$	7,164	$	6,315	$	89
Add: Net gain/(loss) from change in fair value of cash flow hedges		3,514		(1,786)		(1,801)		6,312
Less: Net (gain)/loss reclassified to earnings from effective hedges		(504)		(989)		(1,974)		(2,012)
Aggregate unrealized net gain/(loss) at end of period	$	2,540	$	4,389	$	2,540	$	4,389

Schedule of Notional Amounts of Outstanding Derivative Positions [Table Text Block]

The Company’s foreign exchange cash flow hedging instruments as of September 30, 2024 and December 31, 2023 are summarized as follows (amounts in thousands). All hedging instruments are forward contracts.

	Local
	Currency	U.S. Dollar			% Maturing		Contracts
	Notional	Notional			in the next		Maturing
As of September 30, 2024	Amount	Amount			12 months		Through
Philippine Peso	7,087,000		124,228	(1)	62.6	%	March 2027
Mexican Peso	680,000		32,728		59.3	%	December 2026
		$	156,956

	Local
	Currency	U.S. Dollar
	Notional	Notional
As of December 31, 2023	Amount	Amount
Canadian Dollar	2,250	$	1,670
Philippine Peso	9,324,000		165,842	(1)
Mexican Peso	938,000		44,155
		$	211,667

(1) Includes contracts to purchase Philippine pesos in exchange for New Zealand dollars and Australian dollars, which are translated into equivalent U.S. dollars on September 30, 2024 and December 31, 2023.

Schedule of Derivatives Instruments Statements of Financial Performance and Financial Position, Location [Table Text Block]

The Company’s derivatives as of September 30, 2024 and December 31, 2023 were as follows (in thousands):

	September 30, 2024
	Designated		Not Designated
	as Hedging		as Hedging
Designation:	Instruments		Instruments
	Foreign		Foreign
Derivative contract type:	Exchange		Exchange
Derivative classification:	Cash Flow		Fair Value
Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	2,703	$	3
Other long-term assets		757		—
Other current liabilities		(654)		(40)
Other long-term liabilities		(430)		—
Total fair value of derivatives, net	$	2,376	$	(37)

	December 31, 2023
	Designated		Not Designated
	as Hedging		as Hedging
Designation:	Instruments		Instruments
	Foreign		Foreign
Derivative contract type:	Exchange		Exchange
Derivative classification:	Cash Flow		Fair Value
Fair value and location of derivative in the Consolidated Balance Sheet:
Prepaids and other current assets	$	7,527	$	327
Other long-term assets		2,415		—
Other current liabilities		(1,214)		(120)
Other long-term liabilities		(197)		—
Total fair value of derivatives, net	$	8,531	$	207

Schedule of cash flow hedge impact on Statement of Comprehensive Income

The effects of derivative instruments on the Consolidated Statements of Comprehensive Income (Loss) for the three months ended September 30, 2024 and 2023 were as follows (in thousands):

	Three Months Ended September 30,
	2024		2023
	Designated as Hedging
Designation:	Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Cash Flow
Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax	$	504	$	989
Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion:
Revenue	$	681	$	1,336

	Nine Months Ended September 30,
	2024		2023
	Designated as Hedging
Designation:	Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Cash Flow
Amount of gain or (loss) recognized in Other comprehensive income (loss) - effective portion, net of tax	$	1,974	$	2,012
Amount and location of net gain or (loss) reclassified from Accumulated OCI to income - effective portion:
Revenue	$	2,669	$	2,719

Schedule of fair value derivative impact on Statement of Comprehensive Income

	Three Months Ended September 30,
	2024		2023
Designation:	Not Designated as Hedging Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Fair Value
Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss):
Other income (expense), net	$	(683)	$	(369)

	Nine Months Ended September 30,
	2024		2023
Designation:	Not Designated as Hedging Instruments
Derivative contract type:	Foreign Exchange
Derivative classification:	Fair Value
Amount and location of net gain or (loss) recognized in the Consolidated Statement of Comprehensive Income (Loss):
Other income (expense), net	$	(1,213)	$	1,017