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SEGMENT INFORMATION (Tables)
9 Months Ended
Sep. 30, 2024
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Reporting Information, by Segment [Table Text Block]

The following tables present certain financial data by segment (in thousands):

Three Months Ended September 30, 2024

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

115,669

$

$

115,669

$

6,986

$

7,474

TTEC Engage

 

413,758

 

 

413,758

 

17,056

 

5,415

Total

$

529,427

$

$

529,427

$

24,042

$

12,889

Three Months Ended September 30, 2023

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

133,252

$

$

133,252

$

6,801

$

11,925

TTEC Engage

 

469,704

 

 

469,704

 

18,794

 

13,463

Total

$

602,956

$

$

602,956

$

25,595

$

25,388

Nine Months Ended September 30, 2024

    

    

    

    

Depreciation

    

Income/

 

Gross

Intersegment

Net

&

(loss) from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

344,068

$

$

344,068

$

21,051

$

16,771

TTEC Engage

 

1,296,082

 

 

1,296,082

 

53,207

 

(205,584)

Total

$

1,640,150

$

$

1,640,150

$

74,258

$

(188,813)

Nine Months Ended September 30, 2023

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

367,764

$

$

367,764

$

20,384

$

19,864

TTEC Engage

 

1,468,872

 

1,468,872

 

55,984

 

81,233

Total

$

1,836,636

$

$

1,836,636

$

76,368

$

101,097

Three Months Ended 

Nine Months Ended 

September 30,

September 30,

2024

    

2023

    

2024

    

2023

 

Capital Expenditures

TTEC Digital

$

2,420

 

$

1,461

 

$

6,498

 

$

6,087

TTEC Engage

 

6,363

 

20,307

 

29,967

 

48,635

Total

$

8,783

 

$

21,768

 

$

36,465

 

$

54,722

September 30, 2024

    

December 31, 2023

Total Assets

TTEC Digital

$

795,149

 

$

815,488

TTEC Engage

 

1,031,141

 

1,370,110

Total

$

1,826,290

 

$

2,185,598

Schedule of Revenue from External Customers Attributed to Foreign Countries by Geographic Area [Table Text Block]

The following table presents revenue based upon the geographic location where the services are provided (in thousands):

Three Months Ended September 30,

Nine Months Ended September 30,

    

2024

    

2023

    

2024

    

2023

Revenue

United States / Canada

$

357,650

$

415,463

 

$

1,099,173

$

1,274,353

Philippines / Asia Pacific / India

 

96,273

 

117,204

 

325,467

 

354,981

Europe / Middle East / Africa

 

47,118

 

37,095

 

128,148

 

107,574

Latin America

 

28,386

 

33,194

 

87,362

 

99,728

Total

$

529,427

 

$

602,956

$

1,640,150

$

1,836,636