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SEGMENT INFORMATION (Tables)
12 Months Ended
Dec. 31, 2022
SEGMENT INFORMATION [ABSTRACT]  
Schedule of Segment Selected Financial Data

The following tables present certain financial data by segment (in thousands):

Year Ended December 31, 2022

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

471,520

$

3

$

471,523

$

33,515

$

33,729

TTEC Engage

 

1,972,184

 

 

1,972,184

 

78,276

 

134,814

Total

$

2,443,704

$

3

$

2,443,707

$

111,791

$

168,543

Year Ended December 31, 2021

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

414,148

$

(44)

$

414,104

$

30,468

$

35,437

TTEC Engage

 

1,858,965

 

(7)

 

1,858,958

 

66,238

 

181,755

Total

$

2,273,113

$

(51)

$

2,273,062

$

96,706

$

217,192

Year Ended December 31, 2020

    

    

    

    

Depreciation

    

Income

 

Gross

Intersegment

Net

&

from

 

Revenue

Sales

Revenue

Amortization

Operations

 

TTEC Digital

$

307,278

$

(293)

$

306,985

$

14,029

$

45,315

TTEC Engage

 

1,642,263

 

 

1,642,263

 

64,833

 

159,377

Total

$

1,949,541

$

(293)

$

1,949,248

$

78,862

$

204,692

For the Year Ended December 31,

 

 

    

2022

    

2021

    

2020

 

Capital Expenditures

TTEC Digital

$

9,155

$

8,919

$

7,881

TTEC Engage

 

74,857

 

51,439

 

51,891

Total

$

84,012

$

60,358

$

59,772

December 31,

2022

    

2021

2020

Total Assets

TTEC Digital

$

811,258

 

$

828,255

$

277,365

TTEC Engage

 

1,342,704

 

1,168,549

 

1,239,043

Total

$

2,153,962

 

$

1,996,804

$

1,516,408

Schedule of Revenue by Geographic Area

The following tables present certain financial data based upon the geographic location where the services are provided (in thousands):

As of and for the

 

Year Ended December 31,

 

    

2022

    

2021

    

2020

 

Revenue

United States / Canada

$

1,738,053

$

1,570,791

$

1,364,812

Philippines / Asia Pacific / India

 

457,526

 

476,395

 

407,325

Latin America

 

116,553

 

114,967

 

98,633

Europe / Middle East / Africa

 

131,575

 

110,909

 

78,478

Total

$

2,443,707

$

2,273,062

$

1,949,248

Property, plant and equipment, gross

United States / Canada

$

631,459

$

620,407

$

590,647

Philippines / Asia Pacific / India

 

162,857

 

173,075

 

178,309

Latin America

 

41,892

 

47,540

 

46,307

Europe / Middle East / Africa

 

21,435

 

19,594

 

23,043

Total

$

857,643

$

860,616

$

838,306

Other long-term assets

United States / Canada

$

56,372

$

68,052

$

55,716

Philippines / Asia Pacific / India

 

8,826

 

6,622

 

10,482

Latin America

 

1,230

 

864

 

912

Europe / Middle East / Africa

 

1,306

 

1,735

 

2,328

Total

$

67,734

$

77,273

$

69,438