QUARTERLY FINANCIAL DATA (UNAUDITED) (Tables)

12 Months Ended

Dec. 31, 2020

QUARTERLY FINANCIAL DATA (UNAUDITED) [ABSTRACT]

Schedule of Quarterly Financial Information [Table Text Block]

The following tables present certain quarterly financial data for the year ended December 31, 2020 (in thousands except per share amounts).

	First		Second		Third		Fourth
	Quarter		Quarter		Quarter		Quarter
Revenue	$	432,213	$	453,081	$	492,980	$	570,974
Cost of services		321,557		337,306		368,405		425,451
Selling, general and administrative		49,834		47,360		49,473		57,235
Depreciation and amortization		18,872		18,660		19,522		21,808
Restructuring and integration charges, net		538		793		1,233		700
Impairment losses		696		—		948		4,165
Income from operations		40,716		48,962		53,399		61,615
Other income (expense)		(5,832)		(4,374)		(20,852)		(3,366)
Provision for income taxes		(10,199)		(11,039)		(8,415)		(11,284)
Non-controlling interest		(3,151)		(2,224)		(2,766)		(2,542)
Net income attributable to TTEC stockholders	$	21,534	$	31,325	$	21,366	$	44,423
Weighted average shares outstanding
Basic		46,498		46,619		46,732		46,736
Diluted		46,813		46,861		47,031		47,232
Net income per share attributable to TTEC stockholders
Basic	$	0.46	$	0.67	$	0.46	$	0.95
Diluted	$	0.46	$	0.67	$	0.45	$	0.94

The following tables present certain quarterly financial data for the year ended December 31, 2019 (in thousands except per share amounts).

	First		Second		Third		Fourth
	Quarter		Quarter		Quarter		Quarter
Revenue	$	394,356	$	392,515	$	395,507	$	461,326
Cost of services		293,334		299,237		304,622		345,694
Selling, general and administrative		49,720		50,864		48,062		53,894
Depreciation and amortization		16,743		17,050		16,659		18,634
Restructuring and integration charges, net		961		428		183		175
Impairment losses		1,506		2,063		—		166
Income from operations		32,092		22,873		25,981		42,763
Other income (expense)		(4,150)		(1,914)		(806)		(6,428)
Provision for income taxes		(7,466)		(7,345)		(5,196)		(5,670)
Non-controlling interest		(1,474)		(1,816)		(1,878)		(2,402)
Net income (loss) attributable to TTEC stockholders	$	19,002	$	11,798	$	18,101	$	28,263
Weighted average shares outstanding
Basic		46,203		46,318		46,481		46,487
Diluted		46,590		46,684		46,768		46,830
Net income per share attributable to TTEC stockholders
Basic	$	0.41	$	0.25	$	0.39	$	0.61
Diluted	$	0.41	$	0.25	$	0.39	$	0.60