RESTRUCTURING CHARGES, INTEGRATION CHARGES AND IMPAIRMENT (Tables)

6 Months Ended

Jun. 30, 2020

RESTRUCTURING CHARGES AND IMPAIRMENT LOSSES [Abstract]

Schedule of Restructuring Liabilities

A summary of the expenses recorded in Restructuring charges, net in the accompanying Consolidated Statements of Comprehensive Income (Loss) for the three and six months ended June 30, 2020 and 2019, respectively, is as follows (in thousands):

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019
Reduction in force
TTEC Digital	$	114	$	—	$	321	$	—
TTEC Engage		3		308		239		770
Total	$	117	$	308	$	560	$	770

	Three Months Ended				Six Months Ended
	June 30,				June 30,
	2020		2019		2020		2019
Facility exit and other charges
TTEC Digital	$	—	$	—	$	—	$	—
TTEC Engage		676		120		771		619
Total	$	676	$	120	$	771	$	619

Schedule of Restructuring Liability Rollforward

A rollforward of the activity in the Company’s restructuring accrual is as follows (in thousands):

	Reduction		Facility Exit and
	in Force		Other Charges		Total
Balance as of December 31, 2019	$	251	$	74	$	325
Expense		560		771		1,331
Payments		(719)		(807)		(1,526)
Change due to foreign currency		(14)		(5)		(19)
Change in estimates		—		—		—
Balance as of June 30, 2020	$	78	$	33	$	111